McDonalds News Watch

McDonalds Kiosk News

McDonalds ordering circa 2005 test. Click to see full size image
McDonalds ordering circa 2005 pilot. Click to see full size image

McDonalds is a platform and company which influences and drives the self-service market. In the U.S. they have done many pilots over the years. In Europe they have moved ahead with self-service.

Maybe defining McDonalds as the new fast food (closer to fast casual) makes the most sense.

See the video of McDonald’s self-order kiosk and their “Just For You”  program.  It’s important to clearly state why self-order has gone into Fast Casual and why it is now being considered for Fast Food.

Adam of Lilitab puts it very good when he says, ““Self Service removes the need for many (but not all) cashiers allowing the business to focus more closely on their core strategic objectives; those objectives differ for Fast Food (lowest cost) vs. Fast Casual (better quality, better guest experience).”

McDonalds Self-Service News Feed

  • Fall River McDonald’s among first to get kiosk service 2017/10/02 Fall River McDonald's among first to get kiosk service FALL RIVER — Fast food robots have arrived.Self service ordering kiosks are in place and in use at the President Avenue McDonald’s.They are the first in the area, but they won’t be the last.Steve Easterbrook, the CEO of McDonald’s, announced a year ago that ordering kiosks would be installed in all 14,000 McDonald’s in the ...
  • McDonald’s Franchisee Offers Employees Daily Access to Earned Wages via Mobile App 2017/08/03 McDonald's Franchisee Offers Employees Daily Access to Earned Wages via Mobile App Instant wages access reduced absenteeism and theft while improving employee morale. Source: hospitalitytechnology.edgl.com Nice article on providing quick access to wages for employees instead of the typical once a week, every two week paycheck.
  • McDonalds Kiosk- Fact checking website disputes claim that Wendy’s replaced workers with kiosks 2017/07/28 McDonalds Kiosk- Fact checking website disputes claim that Wendy’s replaced workers with kiosks Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false. Source: www.kioskmarketplace.com Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false. The claim was posted on the Facebook page of Turning Point USA, a ...
  • order kiosks McDonalds Rome 2017/06/29 order kiosks McDonalds Rome very nice order kiosks in Rome centre Piazza di Spagna. 11 wall mounted 32″ kiosks installed to prevent queues. very nice Source: youtu.be
  • McDonald’s clarifies: No plans to replace workers with kiosks 2017/06/29 McDonald’s clarifies: No plans to replace workers with kiosks Cowen & Co. upgraded McDonald’s outlook based on the chain’s technology upgrades, including self-order kiosks. The company has been deploying kiosks globally for a decade but has not used them to replace workers. Source: www.qsrweb.com
  • Kiosks are no labor savior – Employees increase 2017/06/29 Kiosks are no labor savior - Employees increase Blog: Despite some reports, McDonald’s not cutting labor by adding touchscreens Source: www.nrn.com Point of view on what self-order kiosks at McDonalds in fact portend, require and generally mean. And its not replacing people.
  • McDonald’s hits all-time high as Wall Street cheers replacement of cashiers with kiosks 2017/06/22 McDonald's hits all-time high as Wall Street cheers replacement of cashiers with kiosksMcDonalds Kiosk Raises Earnings Expectations by AnalystsCowen says McDonald’s will upgrade 2,500 restaurants to its “Experience of the Future” technology by year-end, which includes digital ordering kiosks. The firm raises its rating on McDonald’s to outperform from market perform and price target for the shares to $180 from $142. Same store sales estimate for 2018 raised to ...
  • McDonald’s in Norwell offers touch-screen ordering 2017/06/20 McDonald's in Norwell offers touch-screen ordering NORWELL – The McDonald’s restaurant on Route 53 in Norwell is among the first of the burger chain’s 300 franchises in Massachusetts to be equipped with touch-screen kiosks. Using a kiosk, a customer can scan the menu and place an order, swipe a credit or debit card, get an order number and wait for the ...
  • Kiosks, Tablets, and Mobile Orders Coming to a Restaurant Near You 2017/06/02 Kiosks, Tablets, and Mobile Orders Coming to a Restaurant Near You From McDonalds Experience of the Future to Panera 2.0, the restaurant industry is investing heavily in technology as a means of reducing costs and improving the dining experience. Source: www.foxbusiness.com Takeaways 1. lift to final ticket2. self-order more likely to order ancilliary items3. End of meal it is all timing. You have to catch the moment.   Shen: Yeah. I ...
  • McDonald’s premieres touch-screen kiosks at Las Vegas location — VIDEO 2017/03/24 McDonald’s premieres touch-screen kiosks at Las Vegas location — VIDEO Touch the screen. Place your order. Pay for your food. Have your Big Mac delivered via table service. Welcome to the new McDonald’s in Las Vegas. Source: www.reviewjournal.com Includes nice video of the machine and customers
  • What McDonald’s Move to Touch Screen Kiosks Really Means for the Service Industry 2017/03/01 What McDonald's Move to Touch Screen Kiosks Really Means for the Service Industry McDonald’s announcement that it is rolling out touch screen kiosks to facilitate ordering in all locations has provoked various reactions; here’s what we think: Source: learn.horizondisplay.com Good blog writeup on what it means for industry given McDonalds weight behind new touchscreen ordering mechanisms.
  • Will automation take away all our jobs? 2017/01/06 Will automation take away all our jobs? Here’s a paradox you don’t hear much about: despite a century of creating machines to do our work for us, the proportion of adults in the US with a job has consistently gone up for the past 125 years. Why hasn’t human labor become redundant and our skills obsolete?  Source: www.ted.com In this talk about the future ...
  • Open Letter to Washington Post – Job Killing Kiosks 2016/12/31 Open Letter to Washington Post  - Job Killing KiosksSource: www.linkedin.com Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi.  I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.
  • Feature – Serves you right! 2016/12/27 minimum wage kioskGood article by Elliot Maras published last week regarding jobs and the fast food kiosk. By now you’ve already heard it — the introduction of self-order restaurant kiosks is raising fears that kiosks are killing jobs. News media outlets and websites are perpetuating the story that restaurants want to replace workers with kiosks to protect their ...
  • Kiosks in Fast Food Creating Jobs and Increasing Revenues – Counterpoint 2016/12/14 self-order kioskKiosks killing jobs? Current events beg the question, but the facts say otherwiseReprinted with permission Dec. 12, 2016 | by Elliot Maras  We at the Kiosk Industry Association have seen the news media running controversial headlines and opinion pieces by CEOs and ex-CEOs decrying the minimum wage increase and attributing loss of jobs to self-order.  Nothing ...

 


 

November 2016

US news — McDonalds sanctions a new self-service solution along with digital signs after testing. The new solution package is being offered to franchisees to purchase with small subsidy from McDonalds to assist.

Current kiosk industry participants seem to include Coates and Zivelo.  Printers are Epson (after some  troublesome other brand?)

DOL rules are being delayed in states like California. That is combination of overtime and minimum pay.

Europe News — Back in March McD announced 8000 or so restaurants would be equipped. Estimates are less than 1500.

 


 

Older Archived News

Kiosk and Self-service – McDonalds Kiosks – Kiosk Industry

www.gokis.net/self-service/archives/000712.html

 Jun 21, 2004 – CHICAGO (Reuters) – McDonald’s has eliminated the middle man standing between the fast food lover and his burger, with an advanced test of …

Kiosk and Self-service – McDonalds & Music – Kiosk Industry

www.gokis.net/self-service/archives/000777.html

Aug 16, 2004 – McDonalds & Music. McDonald’s fast-food chain said global sales climbed 6.4 percent last month, a 15th straight monthly increase, spurred by …

Kiosk and Self-service – McDonalds Cashless – Kiosk Industry

www.gokis.net/self-service/archives/000789.html

Aug 31, 2004 – McDonald’s to use cashless RFID payment system. Globe and Mail Update. TORONTO, Aug. 18 McDonald’s restaurants has announced an …

Kiosk and Self-service – Wincor Nixdorf & McDonalds order entry …

www.gokis.net/self-service/archives/001944.html.old

Jan 29, 2010 – Wincor official says at their yearly show that McDonaldsEurope is planning on rolling out 2000 order entry terminal kiosks across Europe.

Kiosk and Self-service – Music and McDonalds – Kiosk Industry

www.gokis.net/self-service/archives/000681.html

Jun 2, 2004 – Music and McDonalds. Sony and McDonald’s link up for music download deal. Staff, Brand Republic 08:00 02-06-2004. NEW YORK – Sony …

Kiosk and Self-service – KIS and McDonalds – Kiosk Industry

www.gokis.net/self-service/archives/000079.html

Sep 2, 2003 – KIS and McDonalds. KIS delivering POS kiosks forMcDonalds. McDonald’s takes a closer step to self-serve. Updated: 7/25/2003 9:58 AM

Kiosk and Self-service – McDonald’s to shake up food ordering system

www.gokis.net/self-service/archives/002264.html

May 16, 2011 – McDonald’s to shake up food ordering system.McDonald’s is to change the way customers order its meals in Europe, partly replacing cashiers …

Kiosk and Self-service – More McDonalds Tests – Kiosk Industry

www.gokis.net/self-service/archives/000235.html

Oct 23, 2003 – McDonald’s is testing kiosks that allow customers to place orders by touching food and drink icons on a computer screen instead of telling a …

Kiosk and Self-service – U.S. McDonald’s guests no longer able to …

www.gokis.net/self-service/archives/001152.html

Dec 20, 2005 – U.S. McDonald’s guests no longer able to burn music on in-store kiosks. OAK BROOK, Ill. (Dec. 8) – McDonald’s Corp. has halted a test of …

Kiosk and Self-service – McDonalds Blaze Net in Chicago with Music …

www.gokis.net/self-service/archives/001024.html

May 26, 2005 – A chicago writer makes the trip to the local testMcDonalds and writes up the latest kiosk techonology test byMcDonalds. This is the US test with …

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