City getting kiosk to buy, sell bitcoins | Business | Journal Gazette

RockItCoin, operator of the nation’s third-largest bitcoin kiosk network, has expanded into the Fort Wayne market, placing a kiosk in the BP gas stat


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New Account Executive – Frank Mayer and Associates, Inc

Frank Mayer and Associates, Inc. hires new West Coast account executive.

Frank Mayer Account Rep Chelsea Fisher
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Chelsea Fisher, Account Executive

Frank Mayer and Associates, Inc., West Coast Office

Chelsea Fisher brings more than 10 years of experience in retail services to her new position as account executive at Frank Mayer and Associates, Inc. With a diverse background in visual merchandising, packaging, POP and retail, Chelsea will use her comprehensive knowledge of product positioning and implementation to help brands deliver the best in-store shopping experiences to their consumers.

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Customs Duty Payment Kiosks Now EMV

Customs Duty Payment Kiosks Upgraded to EMV While Passing Ten-Year Milestone

November 14, 2017 – YORK, PA.  Bermudians love to travel and shop, in fact Bermuda residents are among the most traveled populations in the world.  In 2006, Bermuda’s H.M. Customs authority recognized the need to help speed travelers through the arduous task of completing a declarations form and paying duty tax.  HSBC, the world’s largest bank, and their Bermuda branch saw the opportunity to help the local government and commissioned Livewire Digital to create new self-service terminals to electronically calculate and pay for the duty tax assessed on purchases made abroad.

Since going live in May of 2007, over 100,000 travelers have used the kiosks annually to complete the declarations process and pay their duty tax via credit card.  The kiosks have undergone several minor hardware and software upgrades throughout the past ten years, although the most significant upgrade for security purposes has just been completed.  When EMV payment technology became readily available for the self-service market in 2016, HSBC and Livewire began the planning process to update the outdated card swipe equipment with new EMV-based processing that offers point-to-point encryption of card data and secure chip-and-pin security to card holders.  The duty payment kiosks now feature Ingenico smart terminals to allow payment via card swipe with signature, chip and pin entry, and NFC/contactless reading.  Livewire’s payment gateway partner, FreedomPay, provides the PCI certified process that ensures complete security of HSBC’s customers’ payment card information from the point of data entry to the card processor’s servers.

“It’s great to see systems such as this evolve to continually improve security and the customer experience” said David McCracken, Livewire Digital’s President and CEO.  “It’s hard to imagine that these kiosks have been in place for over ten years now and required very little TLC throughout that time span.  I believe that points back to the robustness of the original process that HSBC and Livewire designed together, as well as the self-service hardware and software expertise that Livewire has built over the past twenty years.”

About Livewire Digital

livewire digitalLivewire is a leading provider of transactional self-service payment kiosks. Livewire’s many turnkey solutions increase revenue and productivity for its customers, while lowering overhead and providing seamless integration. Livewire provides cutting-edge software, hardware, and system integration, bringing the necessary puzzle pieces together to increase customer engagement and create a better end-user experience.


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Are All Touchscreens Created Equal?

Are All Touchscreens Created Equal

olea kioskInteractive touchscreens come in several varieties. Here’s a quick overview of the types and the applications to which each is best suited.  Whitepaper by Olea Kiosks

Although interactive touchscreens have been around in one form or another since the late 1970s, over the past 10 years or so they’ve become an integral part of our lives.

In fact, thanks to the iPhone, tablet computers and similar devices, we’ve become accustomed to the idea that we should be able to touch the screens we see and get a reaction. Interactive touchscreens are a central feature of devices ranging from ATMs to wayfinding kiosks to the photo kiosks common in drugstores around the country.

A Research and Markets study valued the size of the interactive display market at $9.9 billion in 2015, with that market estimated to increase at a compound annual growth rate of 15.5 percent over the next five years, reaching $26.9 billion by 2022.

Interactive displays include a variety of technologies, though, and not every technology is suited to every application.

Stacking them up

According to the industry trade publication Control Design, there are five main types of touchscreens: resistive touch, infrared touch, surface capacitive, surface acoustical wave and projected capacitive. Each has its advantages, disadvantages and applications for which it is best suited.

A resistive touchscreen is made up of several thin layers, including two electrically resistive layers facing each other with a thin gap between. When the top layer is touched, the two layers connect and the screen detects the position of that touch.

“Resistive touch is a very old technology that some companies still offer as their go-to,” said Frank Olea, CEO of Olea Kiosks.

“It works great in places with dust and grease, such as fast food restaurants, and its low price point can make it attractive for those with a limited budget,” Olea said. “I personally don’t care for it because it makes the image on the screen appear hazy and it wears out over time.”

In addition, resistive-touch screens are unable to perform the multitouch functions that are becoming increasingly popular.

touchscreen technology OleaFor very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.

Advantages of infrared touch are excellent image quality and a long life, and they work great for gesture-based applications. In addition, scratches on the screen itself won’t affect functionality. In many cases, touch capability can be added to a display through the use of a third-party overlay placed on the existing screen.

On the downside, infrared touchscreens are susceptible to accidental activation and malfunctions due to dirt or grease buildup. They’re also not suited to outdoor applications. In addition, while adding an overlay is a relatively quick way to convert a large display into a touchscreen, extra care must be taken in mounting that overlay to ensure touches match the image displayed on the screen.

Surface capacitive screens have a connective coating applied to the front surface and a small voltage is applied to each corner. Touching the screen creates a voltage drop, with sensors on the screen using that drop to pinpoint the location of that touch. Advantages of surface capacitive technology include low cost and a resistance to environmental factors, while disadvantages include an inability to withstand heavy use and a lack of multitouch capability. Those screens are also limited to finger touches; the technology won’t work if the user is wearing gloves. DVD rental company Redbox uses surface capacitive screens in their kiosks.

Multitouch Touchscreen Technology

Other types of touchscreen tech offer the potential of more complicated functions thanks to their ability to sense several touches at the same time. Multitouch applications might include functions performed with two or more fingers, such as pinching or zooming of images. Larger displays might allow for interaction using two hands or even two users.

Surface acoustic wave or SAW displays use piezoelectric transducers and receivers along the sides of the screen to create a grid of invisible ultrasonic waves on the surface. A portion of the wave is absorbed when the screen is touched, with that disruption tracked to locate the touch point.

“We tend to lead with surface acoustic wave,” Olea said.

“The transparency of the glass on an SAW panel is pretty good and the touch tends to be very stable and not require frequent calibration,” he said. “On the other hand, it doesn’t work well outdoors or anywhere there is grease or high amounts of dust, such as near parking lots, in warehouses things like that. Also, you can do 2-point touch on SAW although pinching, zooming, and applications such as on-screen signatures don’t work very well.”

Milan Digital Kiosk - touchscreen technology

Last on the list of dominant touch technologies is projected capacitive technology. PCAP is a relative of capacitive touch, with the key difference being that they can be used with a stylus or a gloved finger. Projected capacitive touchscreens are built by layering a matrix of rows and columns of conductive material on sheets of glass. Voltage applied to the matrix creates a uniform electrostatic field, which is distorted when a conductive object comes into contact with the screen. That distortion serves to pinpoint the touch.

Projected capacitive and its cousin surface capacitive are relatively new technologies, similar to what’s in a smartphone. Both offer opportunities not possible with resistive and infrared touch screens.

“Capacitive technology is born and bred for multi-touch,” Olea said. “And because the touch technology is embedded in the glass it offers superior resistance to wear, vandalism and gives you a very clear, bright screen.”

Olea uses projected capacitive technology in all of its outdoor kiosk products.

“Projected capacitive screens are still fairly expensive compared with other types of touchscreens, mostly because the technology is new and there isn’t a ton of high-quality manufacturers out there making them,” Olea said. “Metal can also interfere with the function of the PCAP technology, so the integrator or kiosk designer should know what they are doing to ensure the product works as advertised.”

The final determination

Ultimately, the type of touchscreen a deployer chooses to incorporate into their application will be determined by factors including the deployer’s budget, the environment in which the device will be placed, the function the device will perform and the deployer’s plans for any future applications.

Order entry screens in the kitchens of a small fast-food restaurant chains would obviously call for resistive touch technology, for example, while a 72-inch display in a hotel lobby or shopping mall would call for infrared touch. An “endless aisle” or catalogue lookup kiosk where a shopper may want to enlarge an image of a particular product might work fine with a surface acoustic wave or surface capacitive screen, while wayfinding kiosks on a college campus or city street would likely call for projected capacitive technology.

Perhaps the deployer has plans to implement more advanced functions down the road, and wants to future-proof their investment. In that case, they may need to choose between a surface capacitive or projective capacitive screen.

At the end of the day, the best way to choose a touchscreen best suited to the application for which it will be used is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.

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‘Drive-by’ lawsuits under disabilities statute costing economy

In the House of Representatives, a bipartisan bill has passed the House Judiciary Committee and awaits action by the House. This legislation requires that attorneys give notice to business owners before a lawsuit is filed. If the ADA problems — inaccessible bathrooms, parking lots, ramps, etc. — are not fixed within 120 days, the lawsuit proceeds. 

But, if the business fixes the problems, a lawsuit would be moot. This would be a true win-win for everyone — other than the trial attorneys. In fact, some plaintiffs from ADA drive-by lawsuits are actually suing their supposed attorneys because they were deceived about the nature of the lawsuits filed.


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SlabbKiosks provides kiosk solutions to a budding industry

SlabbKiosks provides kiosk solutions to a budding industry

SlabbKiosksSlabbKiosks will be showcasing their payment and cash management solutions at this year’s Marijuana Business Conference. Look for them at booth # 3540 on the MJBizCon exhibition floor in Las Vegas, Nev.

Las Vegas, Nevada (Nov 13, 2017) – SlabbKiosks will showcase self-service payment and cash management kiosk solutions on the exhibit floor of the Marijuana Business Conference at the Las Vegas Convention Center in Nevada, from Nov. 15 – 17, 2017. The event attracts the largest
gathering of cannabis business professionals in the world and includes informative industry-specific sessions and an exhibition of over 650 companies that provide services used in the various segments of the industry.

Slabb provides solutions to an industry that still faces cash handling/management challenges and requires an enhanced store experience for clients. The company’s payment kiosks, will be featured at the (4415 and 916) and C4EverSystems (3909) booths at the show. SlabbKiosks will also showcase the Automated Cashier unit – a practical, effective, cash management solution for dispensaries that includes bill payment components provided by Crane Payment Innovations (CPI).

Slabb representatives will be available on the floor to discuss cross-industry solutions and experiences in automated delivery, identity management and account creation and management and their application to the MJ space.

“It’s great being involved in an industry that keeps developing and expanding. We are confident that our solutions will assist many dispensaries to better manage their cash with the option of a fully automated sales process. As with the many other industries we work in, we are always looking to provide solutions that facilitate more efficient and effective systems that ultimately enhance customer service. Something that is more important than ever in this industry”, stated President of SlabbKiosks, Peter te Lintel Hekkert.

To learn more about SlabbKiosks, or kiosk financing options available, visit booth #3540 during the Marijuana Business Conference or go to for more information.

Learn more about the Marijuana Business Conference. Use #MJBizCon when tweeting about the


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UNICEF Upcycles Oil Drums into Solar-Powered Digital Kiosks for Uganda

UNICEF has designed a solar-powered computer kiosk made out of recycled oil drums to bring information to thousands of rural people in Uganda!


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Donation’s at Coinstar Kiosks Up Nearly 20 Percent This Year with Strong Spike During Disaster Relief Period

BELLEVUE, Wash., Nov. 2, 2017 /PRNewswire/ — Coinstar® kiosks have served as donation centers for many national charities for more than a decade


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WLOX : Residents frustrated over out of service kiosk

HARRISON COUNTY, MS (WLOX) – Many who frequent the Harrison County Courthouse have wondered why the Mississippi Highway Patrol kiosk is out of order consistently.Chase Elkins with the Missis


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Feature – A Kiosk Helps Pave the Path to Scouting’s Highest Honor

tablet kiosk project
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An interactive tablet kiosk from the Kiosk Group serves as the centerpiece of a young man’s Eagle Scout Service Project.

By Richard Slawsky contributor

Alex Harrison, a 16-year-old in his junior year at Fairfax High School in Fairfax, Va., has been involved with the Boy Scouts since he was in the first grade. He’s worked his way through the ranks over the past 10 years and is nearing the realization of a dream held by nearly everyone involved in Scouting, becoming an Eagle Scout.

Although the process is a long one, the final stop on the path towards becoming an Eagle Scout is the completion of the Eagle Scout Service Project, an opportunity for a Scout to demonstrate leadership of others while doing something that benefits the community. Under Scouting rules, the project can’t be of a commercial nature or be solely a fundraising effort. In addition, it needs to be something that extends beyond the Scouting organization.

kiosk tablet projectThe project Harrison chose would benefit and enhance “Historic Blenheim,” a brick house in the Fairfax area dating back to 1859 that played a prominent role in the area during the Civil War. His idea was to create a 360-degree visual tour of areas of the parts of the house that are inaccessible to visitors and place it, along with still photos and other information, on a tablet kiosk in the Civil War Interpretive Center located adjacent to the house, allowing visitors to the site to experience its entire history.

To help complete his project and clear the path towards becoming an Eagle Scout, Harrison enlisted the assistance of the kiosk industry.

Reliving history

At the time the Civil War broke out in 1861, Historic Blenheim was owned by Albert and Mary Willcoxon. Albert voted for Virginia’s secession from the Union and provided goods from his property to the Confederate Army. The area was known as Fairfax Court House and was held by the Confederates until early March 1862. At this time it came under Union control for the remainder of the war. The Willcoxon farm was occupied by Union soldiers for camping and drilling; it was also used as part of a large field hospital system for sick soldiers.

Soldiers living in the house at the time spent some of their free time drawing games, notes and signatures on its walls using charcoal, graphite and artist’s crayon. Scholars have identified the signatures of 122 Union soldiers from three different time periods in 1862 and 1863. The “diary on walls” provides insight into the life of a Civil War soldier life along with the effect of the war on local residents—such as the Willcoxon family—and free and enslaved people of African descent.

Historic Blenheim was added to the National Register of Historic Places in 2001. Also on the 12-acre site is the Civil War Interpretive Center, opened in 2008. The Center further interprets the site’s history and the Civil War in the greater Fairfax area and includes an illustrated timeline of Civil War events, artifacts that interpret the everyday soldier, biographies of several of the wall signers and temporary displays.

The house is part of the “Northern Virginia Civil War Graffiti Trail,” six sites in Northern Virginia that offer a unique insight into the lives of Civil War soldiers.

Much of the graffiti left on the first-floor walls of Historic Blenheim was covered over by paint and wallpaper over the years, with that covering later removed to reveal the writings underneath. Despite restoration efforts, those inscriptions aren’t very clear and can be difficult to read.

“However, the best graffiti is in the attic and was never covered over,” said Andrea Loewenwarter, historic resource specialist with the Office of Historic Resources in the City of Fairfax.

“The stairwell construction does not allow for tours, so we created a ‘replica attic’ in the shape of the actual attic in our gallery in the Civil War Interpretive Center, with life-size photographs of the names on the walls,” Loewenwarter said. “Unfortunately, it does not include a third room, due to lack of space.”

Kiosk Group comes through

The rank of Eagle Scout is the pinnacle of the Boy Scout hierarchy, and is achieved by only about 4 percent of Scouts. Becoming an Eagle Scout will put Harrison in the company of people such as Neal Armstrong, the first person to set foot on the moon; Gerald Ford, the 38th president of the United States; and filmmaker Steven Spielberg.

Attaining that rank isn’t an easy process. There are strict requirements for becoming an Eagle Scout, including displaying leadership qualities, displaying the Scout Spirit and earning at least 21 merit badges. Harrison’s project represents the culmination of his Scouting experience.

There was just one missing piece to Harrison’s plan: the kiosk itself.

To raise money for the purchase of a tablet kiosk, Alex held fundraisers including a bake sale with his Boy Scout troop, raising about $580. In addition, the local chapter of the Daughters of the American Revolution donated an additional $200. At that point, he began shopping around for the centerpiece of the project.

“We began looking for kiosks and our beneficiary Andrea (Loewenwarter) did some research and came across Kiosk Group,” Harrison said.

Kiosk Group, based in Frederick, Md., is a privately held company with more than 30 years’ experience in providing interactive kiosks for companies, organizations and government agencies.

“In order to get a kiosk that would fit our budget, we contacted (Kiosk Group CEO) Mike James, who gave us a pretty good price break,” Harrison said.

James provided Kiosk Group’s Standalone Kiosk for a Samsung Tab Pro S 12” tablet. The company also donated a large graphics panel to go with the kiosk and covered the shipping costs to get the components to Fairfax. Kiosk Group also had its in-house artist develop the graphic for the panel.

“This is such a unique way to provide access to parts of a historic building that aren’t otherwise open to visitors,” James said. “When we heard about Alex’s fundraising efforts, we wanted to help make his project a success.”

To round out the project, the IT staff at Fairfax’ Office of Historic Resources provided the tablet that would deliver the content for the project. In addition to providing image access to the portion of the attic that has not been replicated in the Civil War Interpretive Center, the kiosk has also served as a vehicle for long-term planning. Once it is up and running administrators plan to gradually add new material, including a PowerPoint where individual soldier’s signatures and other graffiti will be shown with descriptive information.

“We are so thrilled and grateful for the work that Alex has done to make this become a reality,” Loewenwarter said.

“I have been talking for a while about a virtual tour of the other part of the attic that is not represented in our gallery space,” she said. “This is so much more than we imagined.”

For Harrison, the project will serve as valuable experience and lay the groundwork for his goals of graduating high school and going on to college, possibly pursuing a degree in film production, design or animation.

First, though, he has another goal to complete.

“I just have to turn in my application and hopefully I will be an Eagle Scout by the end of the school year,” he said.

For more information and for assistance with your next Tablet project contact Mike James with Kiosk Group []


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Ava’s faces lawsuit over ADA access

A linchpin of Castro Street, Ava’s Downtown Market & Deli has weathered fierce competition, rising costs and parking troubles. Now the grocery store’s latest threat has to do with the dimensions of its displays and chairs.


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Case Study – Lilitab Kiosks Help Promote Environmental Sustainability

Case Study – Lilitab Kiosks Help Promote Environmental Sustainability

lilitab kioskThe Creative Animal Foundation is embarking on a 50 city tour to promote the protection of nature in a 200 sq ft. custom built tiny house, donated by 84 Lumber. Environmental experts Stephanie Arne (host of Mutual of Omaha’s “Wild Kingdom) and Tim Davison are visiting schools, universities, businesses, and festivals to educate the public. Their biggest obstacle was trying to figure out how to collect survey data from visitors. A recommendation from National Geographic led them to lilitab.

lilitab kiosklilitab worked with the couple in finding the best tablet kiosk solution, which turned out being the lilitab Wall Pro. Once the kiosks were in their place on the side of the house, Arne and Davison conducted pilot tests with more than a 100 people to tweak the software and make sure the survey process was smooth and easy. The kiosks are using survey software from San Francisco-based software company QuestionPro. Learn more at

For questions and additional information contact Michael McCloud:

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