Now Available: Just Ask Alexa What’s New at Redbox

CHICAGO, Sept. 11, 2017 /PRNewswire/ — Now Available: Just Ask Alexa What’s New at Redbox.


Redbox, America’s leading destination for low-cost new-release movie and video game rentals, today announced the latest enhancement to the company’s customer experience: the launch of the Redbox® skill for Amazon Alexa. Alexa is Amazon’s cloud-based voice service, and the new skill for Alexa-enabled devices makes discovering what’s new at Redbox easy and fun.  

Redbox fans can ask Alexa which new-release movies and games are available at their local kiosks, or ask about specific titles, including its plot, rating, or who stars in a movie.

For more information contact Kiosk Industry

Mental health screening kiosk opens in Pamlico County

[anvplayer video=”WNCT:1469645″] PAMLICO COUNTY, N.C. (WNCT)–A first-of-its-kind mental health-screening tool for Pamlico County was unveiled today during a ribbon-cutting ceremony. The screening kiosk comes as part of the Access Point Screening Program from Trillium Health Resources. “It’s not meant to be treatment or replace treatment,” Debbie Green, director of Pamlico County’s Human Services Center, said.


For more information contact Kiosk Industry

Restaurants use Gamified Checkout to assist in Kiosk Adoption ProcessSelf-ordering kiosks help some customers win big

Birmingham Alabama, Sept. 20, 2017 (GLOBE NEWSWIRE) — Everybody likes a deal, especially one offering a discount or a free meal.A new gaming componen


Interesting spin on self-order in mom and pops.

For more information contact Kiosk Industry

Kiosk Software – Wi-Fi Management & Expanded Guided Setup Assistance

Android kiosk SoftwareKiosk Software – NEW to KioWare for Android – Improved Wi-Fi Management & Expanded Guided Setup Assistance

Kiosk Software Version 3.13 of KioWare for Android is now available. New Guided Setup options have been added to make it easier to create a custom start page, set up your device to play videos, and add a start page for use with KioCall video conferencing. KioWare has also added a number of features to improve the use of wireless networks. KioWare for Android also adds the ability to create a reboot schedule for Samsung devices running KNOX.  

September 2017, York, PA  – Analytical Design Solutions Inc. (ADSI) has released a new version of KioWare for Android kiosk software allowing users to create a custom start page and improving  the wireless network experience, as well as other changes and additions.

KioWare kiosk software products lock down your device into kiosk mode, turning your tablet into a secure kiosk or purposed device for self-service, digital signage, or mobile device management deployments.

Android Custom Start Page
Click for full size image

Custom Start Page Creation – Easily add buttons and modify styles to create a custom start page

Version 3.13 of KioWare for Android (Lite, Basic, & Full with Kiosk Management) has added new options to the Guided Setup tool.  This tool (first available in version 3.12) helps new users quickly and easily configure KioWare. In Version 3.13, the Guided Setup wizard has added options to select the type of deployment they will be needing from additional options including start page creation, video player set up, and KioCall video conferencing portal customization.

Improved Usage and Management of Wireless Networks

KioWare for Android 3.13 has also added features to improve the use of wireless networks on your kiosks. KioWare for Android allows for setting up a Wi-Fi access point list, automatically connecting to networks in the list when KioWare starts, saving networks to the list, and managing existing access points.  A Wi-Fi indicator button is also now an option for use with the custom toolbar.  This shows the strength and connectivity of the Wi-Fi network, and, optionally, the network name.

Additional new features for KioWare for Android (Lite, Basic, Full with Kiosk Management)

android kiosk software
Click for full size image

New guided setup options include:

  • Custom start page setup –  If you don’t have your own web content, you can now create a custom start page with custom buttons to navigate to URLs, open apps, or make calls with KioCall.
  • Video player setup – Creates a portal page with buttons that will show full screen video content.
  • KioCall portal creation – Creates a portal page with buttons for making calls with KioCall.

New Wi-Fi access and control features include:

  • The ability to automatically connect to networks in the list when KioWare starts.
  • The ability to save networks in the list.
  • The addition of an option to clear known Wi-Fi access points.

The ability to create a Wi-Fi indicator toolbar button:

  • Shows the strength and connectivity of the Wi-Fi network.
  • Indicates the network name (SSID) when you click the button.

Support for Android 8.0 (Oreo™)

Web pages can now receive JavaScript events when the Wi-Fi status changes.

End users can now control screen brightness:

  • An option has been added to create a toolbar button to allow kiosk users to control the screen brightness.
  • JavaScript functions can also now be used to control the brightness from web pages.

Via the addition of a JavaScript long click event, web pages can now respond to long clicks on the screen.

Using Samsung KNOX and the KioWare Samsung Support App, Samsung devices with KNOX enabled can reboot the device on a schedule.

KioWare can now be configured to set PDFs to display within a current tab or a new tab.

Support has been updated for Star Micronics Printers.

  • KioWare Basic for Android and KioWare Full for Android now support these additional Star Micronics Printer Models: TSP100U/ECO, TSP100GT, BSC10, TSP-L10, SM-S210i/230i and the mPOP mobile printer.

Licensing KioWare for Android

A license is needed for each deployed kiosk running KioWare for Android. Quantity pricing is available. Annual support and maintenance is recommended and current support is required in order to upgrade. View a full description of features for this and other versions of the KioWare product line.

All of these products are available as a free trial download. Existing clients have the ability to upgrade.

KioWare has been providing OS, desktop, and browser lockdown security for the kiosk and self-service industry since 2001 and Android software since 2012.

For more information contact Kiosk Industry

Voice-Activated Devices Gain Popularity |

Voice-activated virtual assistants, such as Amazon Alexa and Google Home, are gaining widespread popularity for their advanced features and rewards.


The firm said Points Pal merges next-generation technologies and removes barriers across consumer devices, thus allowing users to start a voice-interactive event on one device, such as a virtual assistant, and then complete the action (whether it was search- or transaction-related) on either the same device or another, such as a mobile phone or tablet. While currently focused on redeeming points for tangible items ranging from books to computers to gift cards, travel rewards and other experiential events will also be offered at some point in the future.

For more information contact Kiosk Industry

ADA Kiosk – Closed Functionality (402) Final Rule

US Access Board ADA KioskThe final rule as published in the Federal Register, to the section for “closed functionality” (402) which is the core requirements for a kiosk.   The section for Operable Parts (407) would also be quite important.

Table of Contents

Chapter 3: Functional Performance Criteria

Functional Performance Criteria

Chapter 4: Hardware

Closed Functionality
Preservation of Information Provided for Accessibility
Standard Connections
Operable Parts
Display Screens
Status Indicators
Color Coding
Audible Signals
ICT with Two-Way Communication
Closed Caption Processing Technologies
Audio Description Processing Technologies
User Controls for Captions and Audio Descriptions

Chapter 5: Software

Interoperability with Assistive Technology
Authoring Tools

Chapter 6: Support Documentation and Services

Support Documentation
Support Services

Chapter 7: Referenced Standards

Incorporation by Reference

Chapter 3: Functional Performance Criteria


402 Closed Functionality

402.1 General. ICT with closed functionality shall be operable without requiring the user to attach or install assistive technology other than personal headsets or other audio couplers, and shall conform to 402.

402.2 Speech-Output Enabled. ICT with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.

EXCEPTIONS: 1. Variable message signs conforming to 402.5 shall not be required to be speech-output enabled.

2. Speech output shall not be required where ICT display screens only provide status indicators and those indicators conform to 409.

3. Where speech output cannot be supported due to constraints in available memory or processor capability, ICT shall be permitted to conform to 409 in lieu of 402.2.

4. Audible tones shall be permitted instead of speech output where the content of user input is not displayed as entered for security purposes, including, but not limited to, asterisks representing personal identification numbers.

5. Speech output shall not be required for: The machine location; date and time of transaction; customer account number; and the machine identifier or label.

6. Speech output shall not be required for advertisements and other similar information unless they convey information that can be used for the transaction being conducted.Start Printed Page 5838

402.2.1 Information Displayed On-Screen. Speech output shall be provided for all information displayed on-screen.

402.2.2 Transactional Outputs. Where transactional outputs are provided, the speech output shall audibly provide all information necessary to verify a transaction.

402.2.3 Speech Delivery Type and Coordination. Speech output shall be delivered through a mechanism that is readily available to all users, including, but not limited to, an industry standard connector or a telephone handset. Speech shall be recorded or digitized human, or synthesized. Speech output shall be coordinated with information displayed on the screen.

402.2.4 User Control. Speech output for any single function shall be automatically interrupted when a transaction is selected. Speech output shall be capable of being repeated and paused.

402.2.5 Braille Instructions. Where speech output is required by 402.2, braille instructions for initiating the speech mode of operation shall be provided. Braille shall be contracted and shall conform to 36 CFR part 1191, Appendix D, Section 703.3.1.

EXCEPTION: Devices for personal use shall not be required to conform to 402.2.5.

402.3 Volume. ICT that delivers sound, including speech output required by 402.2, shall provide volume control and output amplification conforming to 402.3.

EXCEPTION: ICT conforming to 412.2 shall not be required to conform to 402.3.

402.3.1 Private Listening. Where ICT provides private listening, it shall provide a mode of operation for controlling the volume. Where ICT delivers output by an audio transducer typically held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.

402.3.2 Non-private Listening. Where ICT provides non-private listening, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. A function shall be provided to automatically reset the volume to the default level after every use.

402.4 Characters on Display Screens. At least one mode of characters displayed on the screen shall be in a sans serif font. Where ICT does not provide a screen enlargement feature, characters shall be 3/16 inch (4.8 mm) high minimum based on the uppercase letter “I”. Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.

402.5 Characters on Variable Message Signs. Characters on variable message signs shall conform to section 703.7 Variable Message Signs of ICC A117.1-2009 (incorporated by reference, see 702.6.1).

407 Operable Parts

407.1 General. Where provided, operable parts used in the normal operation of ICT shall conform to 407.

407.2 Contrast. Where provided, keys and controls shall contrast visually from background surfaces. Characters and symbols shall contrast visually from background surfaces with either light characters or symbols on a dark background or dark characters or symbols on a light background.

407.3 Input Controls. At least one input control conforming to 407.3 shall be provided for each function.

EXCEPTION: Devices for personal use with input controls that are audibly discernable without activation and operable by touch shall not be required to conform to 407.3.

407.3.1 Tactilely Discernible. Input controls shall be operable by touch and tactilely discernible without activation.

407.3.2 Alphabetic Keys. Where provided, individual alphabetic keys shall be arranged in a QWERTY-based keyboard layout and the “F” and “J” keys shall be tactilely distinct from the other keys.

407.3.3 Numeric Keys. Where provided, numeric keys shall be arranged in a 12-key ascending or descending keypad layout. The number five key shall be tactilely distinct from the other keys. Where the ICT provides an alphabetic overlay on numeric keys, the relationships between letters and digits shall conform to ITU-T Recommendation E.161 (incorporated by reference, see 702.7.1).

407.4 Key Repeat. Where a keyboard with key repeat is provided, the delay before the key repeat feature is activated shall be fixed at, or adjustable to, 2 seconds minimum.

407.5 Timed Response. Where a timed response is required, the user shall be alerted visually, as well as by touch or sound, and shall be given the opportunity to indicate that more time is needed.

407.6 Operation. At least one mode of operation shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate operable parts shall be 5 pounds (22.2 N) maximum.

407.7 Tickets, Fare Cards, and Keycards. Where tickets, fare cards, or keycards are provided, they shall have an orientation that is tactilely discernible if orientation is important to further use of the ticket, fare card, or keycard.

407.8 Reach Height and Depth. At least one of each type of operable part of stationary ICT shall be at a height conforming to 407.8.2 or 407.8.3 according to its position established by the vertical reference plane specified in 407.8.1 for a side reach or a forward reach. Operable parts used with speech output required by 402.2 shall not be the only type of operable part complying with 407.8 unless that part is the only operable part of its type.

407.8.1 Vertical Reference Plane. Operable parts shall be positioned for a side reach or a forward reach determined with respect to a vertical reference plane. The vertical reference plane shall be located in conformance to 407.8.2 or 407.8.3.

407.8.1.1 Vertical Plane for Side Reach. Where a side reach is provided, the vertical reference plane shall be 48 inches (1220 mm) long minimum.

407.8.1.2 Vertical Plane for Forward Reach. Where a forward reach is provided, the vertical reference plane shall be 30 inches (760 mm) long minimum.

407.8.2 Side Reach. Operable parts of ICT providing a side reach shall conform to 407.8.2.1 or 407.8.2.2. The vertical reference plane shall be centered on the operable part and placed at the leading edge of the maximum protrusion of the ICT within the length of the vertical reference plane. Where a side reach requires a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.

407.8.2.1 Unobstructed Side Reach. Where the operable part is located 10 inches (255 mm) or less beyond the vertical reference plane, the operable part shall be 48 inches (1220 mm) high maximum and 15 inches (380 mm) high minimum above the floor.

407.8.2.2 Obstructed Side Reach. Where the operable part is located more than 10 inches (255 mm), but not more than 24 inches (610 mm), beyond the vertical reference plane, the height of the operable part shall be 46 inches (1170 mm) high maximum and 15 inches (380 mm) high minimum above the floor. The operable part shall not be located more than 24 inches (610 mm) beyond the vertical reference plane.

407.8.3 Forward Reach. Operable parts of ICT providing a forward reach shall conform to 407.8.3.1 or 407.8.3.2. The vertical reference plane shall be centered, and intersect with, the operable part. Where a forward reach allows a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.

407.8.3.1 Unobstructed Forward Reach. Where the operable part is located at the leading edge of the maximum protrusion within the length of the vertical reference plane of the ICT, the operable part shall be 48 inches (1220 mm) high maximum and 15 inches (380 mm) high minimum above the floor.

407.8.3.2 Obstructed Forward Reach. Where the operable part is located beyond the leading edge of the maximum protrusion within the length of the vertical reference plane, the operable part shall conform to 407.8.3.2. The maximum allowable forward Start Printed Page 5839reach to an operable part shall be 25 inches (635 mm).

407. Operable Part Height for ICT with Obstructed Forward Reach. The height of the operable part shall conform to Table 407.

Table 407.—Operable Part Height for ICT With Obstructed Forward Reach

Reach depthOperable part height
Less than 20 inches (510 mm)48 inches (1220 mm) maximum.
20 inches (510 mm) to 25 inches (635 mm)44 inches (1120 mm) maximum.

407. Knee and Toe Space under ICT with Obstructed Forward Reach. Knee and toe space under ICT shall be 27 inches (685 mm) high minimum, 25 inches (635 mm) deep maximum, and 30 inches (760 mm) wide minimum and shall be clear of obstructions.

EXCEPTIONS: 1. Toe space shall be permitted to provide a clear height of 9 inches (230 mm) minimum above the floor and a clear depth of 6 inches (150 mm) maximum from the vertical reference plane toward the leading edge of the ICT.

2. At a depth of 6 inches (150 mm) maximum from the vertical reference plane toward the leading edge of the ICT, space between 9 inches (230 mm) and 27 inches (685 mm) minimum above the floor shall be permitted to reduce at a rate of 1 inch (25 mm) in depth for every 6 inches (150 mm) in height.

Full Document by US Access Board on Federal Register

For more information contact Kiosk Industry

ADA Kiosk – High Level Overview of Rule Making U.S. Access Board

US Access Board ADA KioskSept 13, 2017 — The U.S. Access Board recently updated the 508 requirements for accessible ICT (information and communication technology) in the Federal space.  This is their “press release”.

About the Update of the Section 508 Standards and Section 255 Guidelines for Information and Communication Technology

On January 18, 2017, the U.S. Access Board published afinal rule updating accessibility requirements for information and communication technology (ICT) covered by Section 508 of the Rehabilitation Act and Section 255 of the Communications Act. This document provides an overview of the rule and highlights substantive changes to the ICT requirements. The preamble to the final rule discusses the requirements in greater detail.

Updated Section 508 Standards for Federal ICT

Section 508 and 255 Refresh with reload iconThe Access Board’s final rule revises and refreshes its standards for information and communication technology in the federal sector covered by Section 508 of the Rehabilitation Act of 1973. The Board’s Section 508 Standards, which were first issued in 2000, apply to ICT developed, procured, maintained, or used by federal agencies. Examples include computers, telecommunications equipment, multifunction office machines such as copiers that also function as printers, software, websites, information kiosks and transaction machines, and electronic documents.

Updated Section 255 Guidelines for Telecommunications Equipment

The Board’s final rule also updates guidelines for telecommunications equipment covered by Section 255 of the Communications Act of 1934, as amended. The Section 255 Guidelines, which the Board initially published in 1998, cover telecommunications equipment and customer premises equipment, including telephones, cell phones, routers, set-top boxes, and computers with modems, interconnected Voice over Internet Protocol products, as well as software integral to the operation of telecommunications function of such equipment.

Goals of the Refresh

The Board updated the 508 Standards and 255 Guidelines jointly to ensure consistency in accessibility across the spectrum of information and communication technologies (ICT) covered. Other goals of this refresh include:

  • enhancing accessibility to ICT for people with disabilities;
  • making the requirements easier to understand and follow;
  • updating the requirements so that they stay abreast of the ever-changing nature of the technologies covered; and
  • harmonizing the requirements with other standards in the U.S. and abroad.

How the Final Rule was Developed

TEITAC membersThe Access Board initiated this update by organizing an advisory committee to review the original 508 Standards and 255 Guidelines and to recommend changes. The 41 members of the Telecommunications and Electronic and Information Technology Advisory Committee (TEITAC) comprised a broad cross-section of stakeholders representing industry, disability groups, and government agencies. Its membership also included representatives from the European Commission, Canada, Australia, and Japan. The committee addressed a range of issues, including new or convergent technologies, market forces, and international harmonization and submitted its report to the Board in April 2008. Recognizing the importance of standardization across markets worldwide, the committee coordinated its work with standard-setting bodies in the U.S. and abroad, including the World Wide Web Consortium (W3C) and the European Commission.

The Board released drafts of the rule based on the committee’s report in 2010 and 2011 and followed up with an official notice of proposed rulemaking in February 2015. With each release, the Board held public hearings and solicited public comment. Over the course of this rulemaking, the Board held seven public hearings and received over 630 comments.

Major Changes

The final rule revises both the structure and substance of the ICT requirements to further accessibility, facilitate compliance, and make the document easier to use. Major changes include:

  • restructuring provisions by functionality instead of product type due to the increasingly multi-functional capabilities of ICT;
  • incorporating the Web Content Accessibility Guidelines (WCAG) 2.0 by reference and applying Level A and Level AA Success Criteria and Conformance Requirements to websites, as well as to non-web electronic documents and software;
  • specifying the types of non-public facing electronic content that must comply;
  • requiring that operating systems provide certain accessibility features;
  • clarifying that software and operating systems must interoperate with assistive technology (such as screen magnification software and refreshable braille displays);
  • addressing access for people with cognitive, language, and learning disabilities; and
  • harmonizing the requirements with international standards.

Incorporation of the Web Content Accessibility Guidelines (WCAG)

W3C WCAG 2.0 logoThe final rule incorporates by reference a number of voluntary consensus standards, including WCAG 2.0. Issued by the W3C’s Web Accessibility Initiative, WCAG 2.0 is a globally recognized, technology-neutral standard for web content. The final rule applies WCAG 2.0 not only to web-based content, but to all electronic content. The benefits of incorporating the WCAG 2.0 into the Section 508 Standards and the 255 Guidelines and applying it in this manner are significant. WCAG 2.0 addresses new technologies and recognizes that the characteristics of products, such as native browser behavior and plug-ins and applets, have converged over time. A substantial amount of WCAG 2.0 support material is available, and WCAG 2.0-compliant accessibility features are already built into many products. Further, use of WCAG 2.0 promotes international harmonization as it is referenced by, or the basis for, standards issued by the European Commission, Canada, Australia, New Zealand, Japan, Germany, and France.

Harmonization with European Commission ICT Standards

European Commission flagHarmonization with international standards and guidelines promotes greater accessibility worldwide, enhances uniformity, and heightens market incentives for integrating accessibility into information and communication technology. Throughout the rulemaking process, the Board coordinated its refresh with the European Commission’s development of counterpart ICT accessibility standards. In 2014, the European Commission adopted the “Accessibility requirements for public procurement of ICT products and services in Europe” (EN 301 549) which is available for use by European government officials as technical specifications or award criteria in public procurements of ICT products and services. The Board has worked to ensure broad harmonization between its ICT requirements and the European Commission’s standards (as revised in 2015).

Structure of the Rule

The final rule provides parallel chapters that separately address general application and scoping of the Section 508 Standards and the Section 255 Guidelines (Chapters 1 and 2). These sections apply to both 508-covered and 255-covered ICT functional performance criteria (Chapter 3), technical requirements for hardware and software (Chapters 4 and 5), criteria for support documentation and services (Chapter 6), and referenced standards (Chapter 7).

Coverage of Electronic Content (508 Standards)

document iconLike the original 508 Standards, the updated 508 Standards apply to a federal agency’s full range of public-facing content, including websites, documents and media, blog posts, and social media sites. The final rule also specifically lists the types of non-public-facing content that must comply. This includes electronic content used by a federal agency for official business to communicate: emergency notifications, initial or final decisions adjudicating administrative claims or proceedings, internal or external program or policy announcements, notices of benefits, program eligibility, employment opportunities or personnel actions, formal acknowledgements or receipts, questionnaires or surveys, templates or forms, educational or training materials, and web-based intranets.

“Safe Harbor” for Legacy ICT

Existing ICT, including content, that meets the original 508 Standards does not have to be upgraded to meet the refreshed standards unless it is altered. This “safe harbor” clause (E202.2) applies to any component or portion of ICT that complies with the existing 508 Standards and is not altered. Any component or portion of existing, compliant ICT that is altered after the compliance date (January 18, 2018) must conform to the updated 508 Standards.

icons for sight, hearing, speech, hand, thinkingFunctional Performance Criteria (Chapter 3)

The functional performance criteria are outcome-based provisions that address accessibility relevant to disabilities impacting vision, hearing, color perception, speech, cognition, manual dexterity, reach, and strength. These criteria apply only where a technical requirement is silent regarding one or more functions or when evaluation of an alterntative design or technology is needed under equivalent facilitation. If a technical provision covers a particular function of hardware or software, meeting the relevant functional performance criterion is not required.

  • The functional performance criteria require that technologies with:
  • visual modes also be usable with limited vision and without vision or color perception;
  • audible modes also be usable with limited hearing and without hearing;
  • speech-based modes for input, control, or operation also be usable without speech;
  • manual operation modes also be usable with limited reach and strength and without fine motor control or simultaneous manual operations; and
  • have features making its use simpler and easier for people with limited cognitive, language, and learning abilities.


wrenchTechnical Requirements for Hardware and Software (Chapters 4 and 5)

Requirements in Chapter 4 apply to hardware that transmits information or has a user interface. Examples include computers, information kiosks, and multi-function copy machines. These provisions address closed functionality, biometrics, privacy, operable parts, data connections, display screens, status indicators, color coding, audible signals, two-way voice communication, closed captioning, and audio description.

compact diskSoftware requirements in Chapter 5 apply to computerized code that directs the use and operation of ICT and instructs ICT to perform a given task or function, including applications and mobile apps, operating systems, and processes that transform or operate on information and data. These provisions cover the interoperability with assistive technology, applications, and authoring tools.

Support Documentation and Services (Chapter 6)

book iconAccess to support documentation and services for the use of ICT is also addressed. Product documentation must cover how to use the access and compatibility features required for hardware and software. Electronic documentation must comply with the requirements for electronic content. Alternate formats must be made available upon request for documentation provided in a non-electronic format. Support services, including help desks, call centers, training services, and automated technical support must accommodate the communication needs of customers with disabilities and include information on access and compatibility features.

Referenced Standards (Chapter 7)

In addition to WCAG 2.0, the final rule also references other voluntary consensus standards to address:

  • ergonomics for the design of accessible software (ANSI/HFES 200.2, Human Factors Engineering of Software User Interfaces – Part 2: Accessibility)
  • interference to hearing aids by wireless telephones (ANSI/IEEE C63.19-2011, American National Standard for Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Aids)
  • handset generated audio band magnetic noise of wire line telephones (TIA-1083-B, Telecommunications—Communications Products—Handset Magnetic Measurement Procedures and Performance Requirements)
  • speech quality in digital transmissions (ITU-T Recommendation G.722.2, Series G. Transmission Systems and Media, Digital Systems and Networks or IETF RFC 6716, Definition of the Opus Codec)
  • audio description by digital television tuners (A/53 Digital Television Standard, Part 5: AC-3 Audio System Characteristics)
  • accessible PDF files (ANSI/AIIM/ISO 14289-1-2016, Document Management Applications — Electronic Document File Format Enhancement for Accessibility — Part 1: Use of ISO 32000-1 (PDF/UA-1))
  • keypad arrangement (1 ITU-T Recommendation E.161, Series E. Overall Network Operation, Telephone Service, Service Operation and Human Factors)

Effective Date and Next Steps

Federal Acquisition Regulation (cover)Federal agencies and contractors covered by Section 508 are not required to comply with the updated 508 Standards immediately. The Rehabilitation Act gives the Federal Acquisition Regulatory Council (FAR Council) and federal agencies up to six months to incorporate the updated 508 Standards into their respective acquisition regulations and procurement policies and directives. It will be up to the FAR Council to establish the date by which new and existing procurements for 508-covered ICT must meet the updated 508 Standards. For all other non-procured ICT, federal agencies and contractors must comply with the updated 508 Standards beginning on January 18, 2018 (i.e., one year after publication of the final rule in the Federal Register). During the interim period before the updated 508 Standards take effect, the original 508 Standards continue to serve as the accessibility standard for all 508-covered ICT.

FCC logoWith respect to the updated Section 255 Guidelines, compliance is not required until the guidelines are adopted by the Federal Communications Commission (FCC), which is the federal agency tasked with implementation and enforcement of Section 255. The FCC’s existing regulations under Section 255 specify accessibility requirements that largely track the Board’s original Section 255 Guidelines. When the FCC initiates a rulemaking to revise its existing regulations, it has the discretion to adopt the Board’s 255 Guidelines in whole or in part. Any FCC rulemaking, when completed, will specify the effective date for its updated accessibility requirements under Section 255.

Further Information

For further information on this rulemaking, visit the Board’s website at, send a message to, or contact Bruce Bailey at (202) 272-0024 (v), (202) 272-0070 (TTY) or Timothy Creagan at (202) 272-0016 (v), (202) 272-0074 (TTY).

January 2017

Link on US Access Board

For more information contact Kiosk Industry

New Smart Store without Cashiers – Prototype in California – Retail Industry News & Automation

New Smart Store without Cashiers – Prototype in California – Retail Industry News & Automation


Look Ma.. no cashier!

For more information contact Kiosk Industry

Subway Refreshing Store Designs With Self-Order Kiosks That Support Apple Pay

Subway today unveiled an all-new “fresh forward” redesign coming to 12 pilot locations at its restaurants throughout the United States, Canada, and the United Kingdom, which includes self-order kiosks in select locations that support checking out via Apple Pay and Samsung Pay. Subway has long supported Apple Pay as a payments option during the traditional check-out process in its restaurants.

The new kiosks will allow customers to browse Subway’s full menu, craft their sandwich order, and then check out with a credit card, debit card, Apple Pay, or Samsung Pay.

The “fresh forward” Subway design is launching today at the following locations: Tamarac, FL; Orlando, FL (2 locations); Winter Park, FL; Chula Vista, CA; Knoxville, TN; Palmview, TX; Hillsboro, OR; Vancouver, WA; Beauport, QC; Granby, QC; and Manchester, U.K.

For more information contact Kiosk Industry

ADA News – EZ Access® trademark Licensed by Assistra Technologies

ADA News – EZ Access® trademark Licensed by Assistra Technologies

ez-access by assistraMADISON, Wis. – The Wisconsin Alumni Research Foundation (WARF) has executed an exclusive license agreement with Assistra Technologies, LLC, covering a portfolio of patents and trademarks relating to disability access systems for self-service kiosks, touch screen systems, and similar devices.  The patents included in the license cover a variety of aspects of such systems and devices, such as novel methods for touch screen access for the vision impaired, tactile interfaces, and keypad designs.  The license also includes the well-known “EZ®” and “EZ Access®” trademarks, which have been in use in the market to designate systems and certifications for providing disability access to electronic device interfaces.

Assistra EZ AccessThe licensed technology was developed by researchers at the University of Wisconsin-Madison’s Trace Research and Development Center.  The researchers recognized that public self-service kiosks in the United States should be accessible for everyone, including individuals with disabilities such as reduced vision or other physical limitations.  Assistra’s implementation of this technology, pursuant to its license with WARF, will further the Trace team’s goals by helping to improve the cross disability access of self-service kiosks, including a kiosk’s accessibility to people with vision, hearing, mobility and minor cognitive impairments.

EZ Access® approved hardware and technologies are currently being used by several government and public institutions, including the Department of Homeland Security for border passport kiosks; and also by Amtrak and the U.S. Post Office for self-service kiosks.  Assistra plans to expand the use of EZ Access® technology to include several major airlines.

Assistra will help ensure the quality of all EZ Access® implementations by creating a more formal certification program and by providing consulting services that will make EZ Access® technologies easier to integrate into both new and existing self-service kiosks and other public electronic devices such as voting machines.

“In many situations, people with disabilities are finding themselves in the position of needing to educate themselves about a kiosk’s technology every time they approach a new self-service kiosk.” says Bruce Winkler, Assistra Technologies’ Managing Partner. “One of our goals with the suite of EZ Access® technologies is to strive towards consistency and simplicity, and thereby achieve maximum accessibility by those with sensory, mobility or cognitive impairment.”

Winkler added, “Our implementation of the EZ Access® technologies developed by the University of Wisconsin Trace Center provides cross-disability access by combining a tactile keypad along with simple interactive techniques in ways that work together robustly and flexibly to accommodate users.  This allows more people to use the product according to their own ability, preference or circumstance.  What’s more, Assistra will work with its customers to ensure that their implementations of our EZ Access® technology will be ADA and Section 508 compliant.”

In addition, Assistra plans to enhance the existing EZ Access® product and service offerings by working with kiosk manufacturers to develop all-in-one self service kiosks that already implement the licensed technology, as well as software toolkits that will allow more companies and institutions to easily incorporate the licensed technology into their kiosk designs.  According to Mr. Winkler, “markets and institutions that can benefit from the licensed technology include airport and transportation kiosks, accessible voting machines for polling places, ordering kiosks at fast food chains, and wayfinding kiosks in government buildings, federal parks, and hospitals to name a few.”

About WARF

The Wisconsin Alumni Research Foundation (WARF) helps steward the cycle of research, discovery, commercialization and investment for the University of Wisconsin–Madison. Founded in 1925 as an independent, nonprofit foundation, WARF manages more than 1,700 patents and an investment portfolio of $2.6 billion as it funds university research, obtains patents for campus discoveries and licenses inventions to industry. For more information, visit

About Assistra Technologies LLC

Assistra Technologies LLC is a Wisconsin-based company that has been formed to operate as the sole provider of EZ Access® branded products and services, including expert services and design certifications for kiosk manufacturers and their clients to help them meet or exceed ADA guidelines and Section 508 requirements. For more information, visit

About The UW-Trace Research & Development Center

The Trace R&D Center was formed in 1971 at the University of Wisconsin – Madison to address the communication needs of people who are nonspeaking and have severe disabilities.  The Center was an early leader and innovator in the field that came to be known as “augmentative communication” and has recently relocated to the University of Maryland. For more information, visit

EZ® and EZ Access® are registered trademarks of the Wisconsin Alumni Research Foundation (WARF).



David Williams

Assistra Technologies LLC


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Faceoff: Kiosks vs. Tablets in HR and Healthcare

The choice between a tablet and a full-size kiosk comes down to the purpose for which it will be used.

From Olea Kiosks TheLab

Kiosks or Tablets in HR and Healthcare

Although kiosk technology is becoming commonplace in a variety of verticals, areas where it has had a particular impact include both human resources and health care.

On the human resources side, many companies are placing job application kiosks in retail stores or other highly trafficked areas, allowing them to recruit workers around the clock without having to staff a hiring booth. In addition, a kiosk in the break room or other employee area allows workers to check schedules and payroll information, request days off or make changes to their personnel file.

For health care providers, a waiting room kiosk allows patients to fill out forms or make payments on their account, taking some of the burden off the front desk staff. A kiosk in a pharmacy can perform functions ranging from blood pressure checks to telehealth consultations, while a kiosk in a hospital setting lets doctors easily check patient record, submit prescriptions for medications or schedule tests.

With the advent of tablet computers, the kiosk arena is becoming populated with units that feature a tablet at their core as well as units built from the ground up. When considering the addition of a kiosk network to supplement the HR department or modernize a health care facility, which is the better option? A full-fledged kiosk, or a tablet-based model?

Determining the need

Of course, like many things in the business world (and life in general) the answer is “it all depends.” Both have their advantages and drawbacks.

Factors to consider when choosing between a full-fledged kiosk and a tablet-based model is the function the unit is expected to perform, the space available and the number of people expected to use the device. One of the biggest factors to consider is the deployer’s budget.

tablet kiosk enclosure
tablet kiosk enclosure

“Tablets can be portable, very small, and placed nearly anywhere,” said Frank Olea, CEO of Olea Kiosks.

“The cost is low so placing multiple units becomes very easy,” Olea said. “Tablets can have one device hardwire-powered, and their built-in cameras can be coaxed into performing functions such as reading ID cards or barcodes.”

Verona kiosk
Click for full size

Olea Kiosks offers a complete line of tablet and full-size kiosks. Its tablet line can be mounted on a tabletop, a wall or on a freestanding mount, and units come with a card reader. On the full-size kiosk side, Olea offers several models specifically designed for the HR and health care spaces; its Verona model is the only pushbutton height-adjustable kiosk on the market. The units can be raised or lowered by 10 inches at the push of a button, making them easily accessible by a person of any height or ability.

The relative simplicity of a tablet can keep maintenance costs to a minimum. The ability to detach a tablet from its mount opens up additional opportunities, allowing a job applicant to take the device to their seat to fill out forms or giving doctors the ability to sit with patients and map out treatment plans.

On the down side, though, the ability to detach a tablet from its mount does create a greater risk of damage or theft. Some tablet management software systems leverage the unit’s GPS functionality to send an alert text or email if the device is taken outside a predefined area.

Full size kiosks, on the other hand, will cost more than a tablet kiosk but can do everything a tablet-based kiosk can do and more. Additional processing power can make it easier to implement advanced features such as telehealth services or one-on-one conferencing with the corporate HR department.

Although kiosks are certainly larger and take up a bit more space, the footprint of a freestanding tablet kiosk is only slightly smaller than a traditional kiosk, making space considerations a relatively minor concern.

“If you want to create more of a presence for your check-in area, a few full-sized kiosks lined up is often all that is required,” Olea said. “Also, a full-size kiosk can come equipped with more devices if needed like card scanners, barcode readers, printers and keyboards.”

Protecting privacy

One area of concern that can influence the choice of kiosk is compliance with privacy regulations in handling personal information. This can be particularly relevant in a health care facility, where running afoul of the Health Insurance Portability and Accountability Act (HIPAA) can result in fines running into the hundreds or thousands of dollars.

An advantage that a kiosk has over a tablet is that things like privacy filters can be embedded between the touch glass and the LCD screen, Olea said.

“On a tablet, anything you do would have to be on the screen surface itself and is very easily damaged and picked off,” he said. “Also, kiosks can feature printers with a retract function so if a patient does not take their print out the printer and retract the print and deposit it inside of the kiosk for safe disposal later.”

Still, there are privacy screens that can be incorporated into tablet kiosks to help protect user privacy.

Whichever route a deployer chooses, of critical importance will be compliance with the Americans with Disabilities Act. It’s in that area that full-size kiosks may have an edge. Full size kiosks can include headphone jacks with volume control and easily connect with external devices such as Braille keyboards or the Nav-Pad, a device that allows someone with impaired vision, restricted mobility or limited fine motor skills to use the kiosk through a series of highly tactile buttons and audio prompts.

The larger and brighter screens of a traditional kiosk also aid in the ADA compliance for self-service devices.

“ADA is becoming a major concern here in California and we suspect will become much more of an issue in other states as kiosks become more commonplace in the healthcare and HR fields,” Olea said.

“No longer can you get away with a kiosk just being ‘reachable’,” he said. “Most companies will say their product is ADA compliant, but they fail to mention they’ve only covered a very small spectrum of individuals with disabilities. Sure, someone in a wheelchair can reach the screen, but serving people with disabilities goes far beyond that.”

At the end of the day, the best way to provide a self-service solution that is accessible by all types of users, is compliant with privacy rules and helps improve operations for the deployer is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.

For more information contact Kiosk Industry

Kiosks and Modular Construction – Article

From the Aug/Sep issue of Kiosk Solutions magazine

By Frank Olea with Olea Kiosks

Modular Kiosk

Modular kiosks

By Olea Kiosks Inc –

One question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or start with a modular kiosk? A modular kiosk is a standard, module-based product out of
the manufacturer’s catalogue that can be tweaked based on the options list.

The appeal of custom

The appeal of custom is understandably strong for many companies. By working with a kiosk provider’s design and
engineering staff, executives can request and receive virtually any look and feel. Moreover, they can order from a range of options for functionality without concern as to whether a standard cabinet can accommodate them. Biometrics? No problem. Height adjustment? Can
do. Want to include special sanitising technology? Again, this too is possible. That kind of approach may be exactly
what some projects require, and those projects are among the favourites for designers and engineers in any kind
of manufacturing firm. In reality only a minority of projects truly require a custom approach. Most can succeed well when a deployer talks to a representative, describes the needs and makes decisions on how best to configure the
recommended kiosk.

Essence of modular

We’re surrounded by modular products – that is, single products that comprise distinct, pre-assembled components.
The vehicle you drive may have rolled off one assembly line, but preceding it were dozens more where each of the vehicle’s modular components were built. The seats may have been constructed in one city, dashboards and transmissions in another. At the climactic event, all of them
are ready in the right place at the right time to be bolted onto the car exactly where they need to be. Henry Ford gets
credit for mass assembly, but there could be no mass assembly without modularity. And chances are, it wouldn’t be because there was anything wrong with the kiosk,
it would be because they brought a Ferrari to a monster truck rally. It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering

It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
drawings and build a prototype. Then, the prototype must be tested and undergo any necessary modifications before the
unit is ready for mass production. With modular kiosks, a manufacturer needs only the time it takes, if any, to acquire
any out of stock components before it can begin building. That state of readiness

That state of readiness potentially takes lead time down to a
couple of weeks.

Keep maintenance in mind

Although a kiosk manufacturer typically  tries to consider every circumstance that may occur, some things just can’t be
predicted. Still, designing a kiosk with an eye to modularity can help to avoid costly surprises. Modular design also includes planning for any maintenance that may be needed.

Consider a case for example, where a monitor fails on a seven-year-old kiosk that is otherwise functioning perfectly.
Chances are that particular model of monitor will no longer be available, but a flexible design will allow for quick replacement with a current model. So rather than having to scrap an otherwise perfectly good kiosk with a new one, you
simply replace it with an equivalent model (module).

Sometimes working with a client to help them get the best return on their investment includes telling that client their ideas for a kiosk won’t accomplish their goals and they’d be better off with a simpler, more realistic design. Those are
the times where it may be best for a kiosk manufacturer to be honest with a client, even if it works against their own short-term interests.

Hybrid approach

Even if a kiosk deployer chooses to go with a custom design instead of a vendor’s standard offerings, it pays to keep modularity in mind to accommodate changing needs. For example, a deployer might want to design a kiosk to accept bill payments but will omit a receipt printer to save money.

A modular design would allow for the easy addition of a printer with a minimum of effort if they change their
mind at a later date. Alternatively, regulatory changes might call for changes in peripherals by a certain date, but the
deployer wants to get their network deployed now and make those additional changes later.

Many kiosk manufacturers offer brackets and add-on kits to accommodate these types of changes. And sometimes
the peripheral that needs to be added doesn’t fit with the existing kiosk design, but the deployer wants to avoid having to replace the entire unit. That’s where the talent of a manufacturer’s design team can shine.

In the case of a thin kiosk for example, replacing a flat access door with a ‘bubble’ door may allow for the incorporation of
an additional component without having to replace the enclosure. Designing that door with a lift-off hinge allows for a quick swap. Or suppose a deployer wants to add a second digital screen to a project at a minimum of cost. A  freestanding mount to support that can be added to the
project with a minimum of disruption.

Thanks to Kiosk Solutions! Kiosk Summit 2017 will take place at The Business Design Centre in London on 28 September 2017. To find out more and to register for free visit

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Turnkey or Bespoke by Laura Miller

Custom kiosk or standard kioskFrom the Aug/Sep issue of Kiosk Solutions magazine

By Laura Miller with KioWare

Custom Kiosk or Standard Kiosk

If you’re attending this year’s Kiosk Summit you’ll most likely spend some time walking through the exhibition space, attending seminars and reading industry publications such as this one – all while seeking the perfect kiosk solution for your  pending kiosk project.

The solutions available can range from turnkey to bespoke, with a large variation in between, so how do you decide which option is best for your organisation’s upcoming kiosk deployment?

Turnkey solutions

Turnkey options are typically specific to a particular vertical market and are traditionally available for a unique
application or integration. For instance, a turnkey point of sale kiosk may only be available for one specific inventory
tracking and point of sale system. If you don’t use that POS system, you likely can’t integrate that turnkey kiosk to fit your self-service or purposed device needs.

Even if the turnkey solution is exactly what you need, the specificity of the solution typically restricts you to only the vendor and options preselected by the solution provider.

There are, of course, some clear upsides to turnkey kiosk solutions. Top of the list: reduced time to market, the
ability to leverage vendor learnings/best practices, and the benefit of not having to do all of the research and decision
making for each component (decision paralysis). Turnkey solutions answer many unfamiliar questions and synthesize
the plethora of options for you. There are turnkey solutions across a variety of industries including marijuana cash
and inventory payment systems, electric car charging kiosks, ATMs and parking payment kiosks.

When bespoke solutions are best:
• When you need something that integrates an existing, or newly developed, custom application or solution.
• When you want to pick each of the components individually: device, hardware enclosure, kiosk system
software, and peripheral devices. With bespoke, you can select each piece individually without being restricted to
predetermined components.
• When you have ‘part’ of a solution but need the rest. If you’re repurposing existing hardware, for instance.
• When your intended kiosk functions will be extremely simple from a software perspective. For a simple
kiosk deployment, you can combine the components yourself without needing a turnkey solution.
• When quantity is so high that it becomes cost effective to develop a custom solution.

As you begin your project, you’ll want to determine what ‘constants’ are already in place. Do you have an application or database with which you need to integrate? An operating system or computer hardware contract you wish to utilise?

These constants can eliminate turnkey solutions altogether, or showcase exactly how perfectly a specific turnkey solution fits your needs.  Consider the many components typically involved in a kiosk project – many
of which you’ll see represented at Kiosk Summit, and among the many advertisers of Kiosk Solutions magazine.

These include:
1. Application: Website, web app, digital signage etc.
2. Kiosk system software: Security for the application and OS, plus provides device integration out of the box
3. External/peripheral device: for cash or card accepting kiosks, or security sensing features (EMV card reader
support, security mat support, barcode reader support, etc).
4. Enclosure: A tablet stand or kiosk enclosure
5. Device: Table, PC, Digital Display

To view your options, both turnkey and bespoke, visit Kiosk Summit and subscribe to Kiosk Solutions. Kiosk Summit 2017 will take place at The Business Design Centre in London on 28 September 2017. To find out more and to register for free visit


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Global Kiosk software Market 2017 – Provisio, KioWare, Antamedia, Meridian, Toast – Daily Commerce News

Worldwide Kiosk software Market 2017 presents a widespread and fundamental study of Kiosk software industry along with the analysis of subjective aspects which will provide key business insights to the readers. Global Kiosk software Market 2017 research report offers the analytical view of the industry by studying different factors like Kiosk software market growth, consumption …


Here are their company list


Leading Manufacturers Analysis in Global Kiosk software Market 2017:

1 Provisio
2 KioWare
3 Antamedia
4 Meridian
5 Toast
6 Advanced Kiosks
8 Livewire
9 Cammax
10 Coinage
11 Xpedient
12 Acante
13 Global Software Applications
14 MAPTMedia

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Kiosk Manufacturers