Tag Archives: mcdonalds kiosks

McDonald’s kiosk

is the platform and company which influences and drives the self-service self-order QSR kiosk market. In the U.S. they have done many pilots over the years. In Europe, they have moved ahead with self-service. Now it’s big here in States.    Coupling kiosks with in-lane line-busting order, drive-thru optimization, curbside pickup and lockers seems to be the multi-pronged approach.  AI has entered the realm of McDonalds Kiosks with 10 stores now testing.

From UK and McDonalds — Dirty Touchscreens UK McDonalds – Verdict — Not So Dirty

Editors Note: We originally reported this on November 28 and continued to monitor this story from the UK to see how it developed. It originated on the tabloid website — https://metro.co.uk/ which generally publishes things that only some people on Facebook are looking to believe. The article below came out on a tabloid and it certainly bears a closer… Read More »

QSR Self-Order Kiosks — McDonalds Flaw

McDonalds Kiosks —  Ordering Kiosks  major flaw Editors Note: We never understood why McDonalds totally avoided cash for its customers.  The demographics would seem to require cash in order to serve customers. This is almost considering some users “disabled” and cannot be serviced at the kiosks and must go to the counter.  Cash2Card systems tied in with biometric… Read More »

Wrestling with Wages – Restaurant Kiosks

The effect of recent minimum-wage increases isn’t yet clear, but increased use of automation technology is likely to be a result. By Richard Slawsky for Kiosk Industry Group   As California and New York each prepare to raise their minimum wage to $15 an hour, operators of quick service and fast casual restaurants as well as other small… Read More »

Kiosks, Tablets, and Mobile Orders Coming to a Restaurant Near You

From McDonalds Experience of the Future to Panera 2.0, the restaurant industry is investing heavily in technology as a means of reducing costs and improving the dining experience.

Source: www.foxbusiness.com

Takeaways

1. lift to final ticket
2. self-order more likely to order ancilliary items
3. End of meal it is all timing. You have to catch the moment.

 

Shen: Yeah. I will add,in addition to McDonald’s,Wendy’s announced earlier this year that they would install kiosks at about 1,000 of theirlocationsby the end of this year. They’ve cited similar things that we’ve talked about,reducing labor costs, for example. But on the Panera side,Panera 2.0, some things management has said that I think make it really interesting, in terms of the lift inticket size that you can get from thesekiosks, there is a quote from,I don’t know if it was somebody in their management, but I found this quote that basically said, “People who order at a kiosk will generally spendabout twice as longordering with that kiosk than they doif they’re speaking directly to a cashier.” What that ultimately means or leads to is moreopportunities for upselling –every time you place an order for a salad,do you want to pair that with a soup? Youorder a coffee, do you want to pair that with a donut? Then, they’re able to customize their orders,and ultimately get larger tickets. Domino’s has spoken to this as well with their apps. Peopleupsell themselves. When they’re ordering a pizza, they add things to it that they wouldn’totherwise if ordering by the phone.

 

Re: Chilis at the table
Shen: And a lot of restaurants that have outfitted their tables with these tablets have found that people are more likely to order the ancillary items,higher instances of customers ordering dessert,coffee, other drinks. Those are all nice margin boosters for those businesses.

 

Kline: There’s a window. If you’re arestaurant, there’s a period between the end of dinner and the feeling of fullness when people will buy dessert. They often regret desert by the time it shows up. That’s why most restaurants have a to-go container for desserts you shouldn’t have ordered. But if the waitress is too busy or misses that window, orI would have had another beer if she got to me 10 minutesinto my meal, but at 20 minutes into the meal I’m like, “Oh,I’m driving too soon,” or, “MaybeI don’t need to spend this money.” So there’s an amazing ability to give meevery impulse if I’m sitting there and finish my gin and tonic and want another one,I just hit the button and there it comes whereas if I had that extra five minutes ofreflection, maybe I would go, this is a bad idea.

McDonald’s Kiosks – tech updates have some workers jumping ship

For Dudley Dickerson, the mobile-app orders were the last straw.
McDonald’s has been updating with new technology, delivery, a revamped menu and curbside pickup. But the “Experience of the Future” has employees handling more tasks — in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed over his spatula for the last time.
“They added a lot of complicated things,” Dickerson said in an interview. “It makes it harder for the workers.”
Many fast-food employees hop from job to job. But with unemployment so low, turnover is becoming a problem. Workers are walking rather than dealing with new technologies and menu options. The result: Customers will wait longer.

Source: www.sfgate.com

“Quick-service restaurants are having a little more trouble with job openings and finding workers,” said Michael Harms, executive director of operations at People Report. “It’s the pace of work, the pace of technology and the lower wage rate.”

Taco Bell Kiosk – Restaurant Tech News

First digital dine-in kiosk from Taco Bell.

Source: www.behance.net

To illustrate the long cycle of development to deployment, consider this “post examination” of Taco Bell self-order kiosk UX from January 2014.  Last week TB pushed out a bit of news that it actually may be actually going to do it.  I wonder if the original engineers are even there…More likely they rewrote  using this as style model.

Kiosk Meaning – 2023

Kiosk Meaning What does the word kiosk mean?  It meant one thing 600 years ago. 1620s, “kind of open pavilion” (made of light wood, etc., often supported by pillars), from French kiosque (17c.), which is (along with German and Polish kiosk) from Turkish koshk, kiöshk “pavilion, summer house,” from Persian kushk “palace, villa; pavilion, portico.” They were introduced in Western Europe 17c. as ornaments in gardens… Read More »

McDonalds Kiosk – McDonald’s invests over $550 million

Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.

Source: www.washingtonpost.com

72 “restaurants of the future” to launch.  By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.

 

In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.

ADA Retail Restaurants Regulations – 2023

ADA Self-Service News The U.S. Access Board conducted a very in-depth review of accessibility design for retail and restaurants in February 2023. For more information you can email [email protected] – we offer free consulting and advice. There were several areas of interest we found in the 2-hour webinar, including: Queues and Waiting Lines Self service shelves (pickup at… Read More »

Bluestar and Zivelo Announce Distribution Partnership

Bluestar and Zivelo Partnership News FOR IMMEDIATE USE Scottsdale, AZ (October 2, 2018) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to McDonald’s across North America) is proud to announce the completion of a Distribution Partnership with BlueStar to streamline the company’s ability to meet increasing demand. Founded in 1929 with a network of over 12,000… Read More »

Taco Bell Cantina Kiosks in Los Angeles

Taco Bell Cantina Kiosks Design elements marry old Hollywood architecture with Taco Bell’s modern Cantina experience – now open on Hollywood Boulevard Editors Note:  We are pretty sure the actual kiosks (seen in ABC video below) are by Elo. Elo does the NYC cantina.) IRVINE, Calif., Feb. 16, 2023 /PRNewswire/ — Roll out the purple carpet, as Taco Bell has opened its doors to… Read More »

Shake Shack Kiosks Important Component in 2023

Shake Shack Kiosks From Yahoo Finance Jan 2023 Tagline – Shake Shack’s outlook for 2023: more locations, more sales—and drive-thrus Looking for a $10 burger? Most chains cannot stop themselves from uttering the phrase “AI” or “robotics” for that matter.  Interesting areas here are the relentless focus on drive-thru, kiosks improving margins (albeit cashless) and using kiosks to… Read More »

Top 10 Kiosk stories of 2017 per KMC: Self-order food kiosks dominate reader interest

Self-order kiosks in restaurants dominated reader interest in 2017 as several national foodservice chains announced kiosk deployments.

Source: www.kioskmarketplace.com

Writeup on most read stories on KMC this past year by Elliot Maras. 

 

1. best read story in 2017 was a summary of self-serve kiosk introductions at the National Restaurant Show in Chicago.

 

2. The second best read story addressed disability access lawsuits, an ongoing issue that continues to dog self-service technology. 

 

3. Redbox announced plans to add 1,500 kiosks. 

 

The usual “we are going to launch” PRs. 

 

KFC to launch 5,000 kiosks with facial recognition to predict customers’ orders in China. Interesting that they have partnered with Baidu (BIDU).

 

Subway and McDonalds of course.

 

I think here in December a lot of buzz for Taco Bell and YUM has been percolating.  One might think they have issued an RFP…

McDonald’s hires more staff since installing automated kiosks

The Winter Garden location has increased from 50 employees to almost 70 since the kiosks were added two months ago.

Source: www.orangeobserver.com

“I would say that, for the employees, it’s actually allowed them to interact on their terms,” Watson said regarding how it has benefitted the employees at his store. “It’s a little more of a personal experience. We used to have a 6-step process on greeting customers, like robotic, you (did) these steps over and over again. … Now it’s more personalized (because) we allow the employees to engage with the customers and greet them within reason. So a younger employee will greet a younger customer with ‘Hey man, what’s up?’”

Diebold Kiosks McDonald’s – Innovation Stores Chicago – NRA Update

McDonalds Kiosks Update From Chicago and NRA Josef Schneider(Entrepreneur / Tech Geek) • Few people attain great lives, in large part because it is just so easy to settle for a good life.“  Team Pyramid Computer GmbH North America checking out McDonald’s innovation stores near Chicago prior to National Restaurant Association show. Always great to see kiosks at… Read More »

Reverse Case Study – Outdoor Drive-thru Menuboards at McDonalds

McDonald’s Drive-Thru Outdoor LCD Failures Worth noting the noting of this isotropic screen failure at McDonalds Drive-Thru in California (Sep2020).  Further investigation points to a Samsung OH55F, which given the specifications, is surprising. Our guess is the vendor supplying these is Coates and we have sent a query to them asking about this. August 2022 Update Another example… Read More »