Category Archives: Member

Olea Showing New Healthcare Offerings at HIMSS

Note: Olea announces new healthcare products at HIMSS 2017 and includes new models for patient check-in. New tablet offering will be there with telehealth telemedicine demo.  

FOR IMMEDIATE RELEASE

New Healthcare Kiosk, Telemedicine Telehealth and Tablet Products at HIMSS

Olea Kiosks has announced it will launch an all-new line of healthcare kiosks for patient check-in at HIMSS 2017 next week in Orlando, Fla.  Booth 4379.

The company’s healthcare kiosks have completed millions of patient check-ins across the U.S. for leaders such as Kaiser-Permanente, Cedars-Sinai, BlueCross BlueShield and others.

“Healthcare is very important to us,” said Frank Olea, CEO of the Los Angeles-based tech and manufacturing company.

“It’s a huge opportunity right now to do great things and really make a difference in the way patients interact with their providers, and the way providers can streamline the business side of their facilities and become more competitive.”

That’s why his company decided to invest the time and other resources to improve their product line, focusing on two models the company believes will lead the industry going forward.

“After last year’s show, we examined our existing products, the needs we were meeting in the market, and how we could serve the market better. This year, you’ll see the results of that thinking.”

The 2017 Olea Kiosks healthcare line includes:

Verona—Olea’s flagship model. Verona includes a powerful set of features with the industry’s only no-effort height-adjustability to ensure the kiosk can be accessed easily by all patients, whether standing or in a wheelchair.Verona Healthcare Kiosk Patient Check-in Self-Service

“There are other kiosks on the market that can be raised and lowered, but we believe the strength required to move the monitor could be too much for some frail or elderly patients—some of the people who most need the functionality,” Olea said. “Ours requires no more than the push of a button to raise or lower the screen over a true 10-inch vertical range.”

What’s more, because Olea has expertise in working with kiosks across multiple industries, it’s been able to keep the cost of Verona to thousands less than some competing kiosks.

Standard components—including 19” Elo capacitive touch technology with accurate onscreen signature capture, privacy filter, full EMV-compliant payment devices, duplex ID scanner and printer—are all designed for easy use by all patients. The quick-change hardware system can be accessed and serviced quickly and efficiently. The kiosk is ADA-compliant, and all internal systems are accessible through the front of the unit, making it perfect for placement against a wall or with another Verona unit back-to-back.

Optional components include:

  • Wi-Fi connectivity
  • Magnetic card reader
  • Biometric identification device (fingerprint, iris or palm)

Boston 2.0—the next generation of Olea’s most popular healthcare kiosk. Olea will debut the second generation of its most popular healthcare kiosk at the show, the Boston 2.0.

Olea said the kiosk has been re-designed from the ground up. Features include:

  • New 19” Elo IntelliTouch (SAW) touchscreen with privacy filter
  • Choice of energy-efficient LED upper light box or 19” LCD monitor for ads, internal marketing, branding and more
  • Newly engineered internal layout for easier access and more room for components
  • Ability to add the most recent EMV hardware
  • Expanded internal space for added components and maintenance ease
  • Recessed touchscreen for added privacy
  • Barcode scanner
  • Magnetic card reader
  • Electronic signature pad
  • 8.5” thermal printer
  • High-volume cooling fan
  • Audio jack

Optional are Wi-Fi connectivity, web camera, stainless trackball and biometric devices.Boston 2.0 Healthcare Kiosk Patient Check-in Self-Service

“There are thousands of Boston kiosks deployed across the country. They have seamlessly completed millions of check-ins. We knew we had big shoes to fill with the new generation. We believe we got it right.”

Asked why Olea should be on the short list of any kiosk vendors for healthcare facilities, he pointed to the company’s history and manufacturing diversity.

“Olea has been around now for more than 40 years. We do great work in some of the most demanding environments where you can place a kiosk. Transportation venues. QSRs. Casinos. We can take what we’ve learned there about durability, efficiency and providing a great user experience and bring that to healthcare, where the expectations and stakes are the highest,” he said.

HIMSS 2017 takes place in Orlando, Fla., from Feb. 19-23. Olea will exhibit at Booth 4379. Call 800-927-8063 to schedule a personalized demo of Verona or Boston 2.0 during the event.

About Olea Kiosks

Olea Kiosks is a Los Angeles, Calif.-based designer and manufacturer of kiosks for multiple industries, including QSR and fast casual dining, healthcare, gaming and financial services. Now celebrating its 40th anniversary, the company builds “better kiosks through intelligent design” and serves clients across the globe.

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KioCall Announced – new video conference kiosk software

KioCallKioWare has added a new video conference kiosk product called KioCall that works with KioWare for Windows to add video conferencing to a kiosk.

Video conferencing (via externally run applications) has been available in the past but never has it been so simple to implement and cost effective to run.

KioCall
Example KioCall video call window. Click for full size

KioWare has also released a new version of KioWare for Windows (version 8.9) with support for KioCall, and the addition of a few new supported devices.

From Jim Kruper President of KioWare, “KioCall is a game changer for adding video conferencing capabilities to your kiosk. With KioCall, video conferencing is reliable and robust while also extremely inexpensive and requires trivial effort to add to your device.”

About KioWare:

KioWare kiosk software secures your application or website on Windows or Android devices, restricting user access to approved behaviors and protecting user and network data.

KioWare is fully customizable and offers solutions ranging from browser lockdown to full server-based kiosk management. From simple out of the box configurations to more complex integrations, KioWare is trusted by developers, IT professionals, marketers, Fortune 100 corporations, and small business owners. The KioWare team is based in York, Pennsylvania, with an office located in Reading, UK. Choose the best KioWare product for your self-service project and download a fully functioning free trial at KioWare.com.

Contact:

Laura Miller

KioWare Kiosk Software

Analytical Design Solutions, Inc.

+1 717 843-4790 x220

lmiller@kioware.com

http://www.kioware.com

Press Release PDF — PR KioWare Windows 8.9 – KioCall




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SlabbKiosks Acquires Phoenix Kiosk & RedDotNet

Phoenix Kiosk is well-known for its extensive line of American-made modern kiosks including table and floor series models while RedDotNet specializes in more compact commercial grade units. The acquisitions will bring three companies with similar values and philosophies together, to provide a wide range of kiosk products and services to their clients.

[press release on PRWeb]

“We are very excited about the new additions to the company which will allow us to extend our product line by including the current kiosk models of both companies. It will be a great benefit to our customers as they can now choose from a wider selection of high quality kiosk designs along with superior support, sales and management from the experienced and dedicated team at SlabbKiosks” stated President of SlabbKiosks, Peter te Lintel Hekkert.

The two companies will operate under the SlabbKiosks management team; however, Phoenix Kiosk and RedDotNet products will continue to be marketed under their own brands. The move will also further increase the team with the addition of two industry veterans from RedDotNet. The company’s former President, Scott Johnson, an accomplished entrepreneur who led a group of investors to acquire RedDotNet in 2012 and also founded a computer service parts company that he built it into a full-service technology company. Brian Horsley, the company’s former CTO, brings his extensive experience in product design, desktop application software programming, web/cloud-based software management and project management.

The acquisitions will enhance SlabbKiosks’ manufacturing capabilities of standard and customized kiosk units to support the needs of the company’s increasing client base. SlabbKiosks has been manufacturing kiosks across various industries for over 20 years. They offer one of the shortest lead times in the industry, free quotes and renderings and a collaborative consultation process. These and many other benefits will now be available to Phoenix Kiosk and RedDotNet customers as well.

About SLABBKIOSKS
SlabbKiosks is a leading international manufacturer and distributor of cost effective, interactive kiosks. The company has installed and customized interactive kiosks for thousands of clients in over 150 countries and distinguishes itself from the competition by offering the latest in technological advancements including the wireless kiosk, while utilizing high quality components with designs that facilitate quick and efficient maintenance of their units.

Additional information can be found at:
http://www.slabbkiosks.com
http://www.phoenixkiosk.com
http://www.USAkiosks.com
http://www.reddotnet.com




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Fingerprint checks and iris scans are coming to LAX — but you have to pay for them

clear kiosk

Clear, a biometrics security company, plans to add lanes at Los Angeles International Airport.

Source: www.latimes.com

The kiosks, which resemble ATMs, will be expanded by the end of March to three more airports: Atlanta Hartsfield-Jackson International Airport, Minneapolis-St. Paul International Airport and LAX.  Editor note: Kiosks are designed and made by Olea Kiosks.




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Global Kiosk Market 2017 Report

Tuesday, January 24th, 2017 – Industry Marketing Management

A market study based on the Kiosk market across the globe, recently added to the repository of Market Research, is titled ‘Global Kiosk Market 2017’. The research report analyzes the historical as well as present performance of the global Kiosk market, and makes predictions on the future status of Kiosk market on the basis of this analysis.

Worldwide Kiosk Market 2017 includes Lobar Cost Analysis, Major Regions Status, Applications, Manufacturing Process, R&D Status, Classification, Growth Rate, Specifications, Capacity, Production, Cost, Revenue, Supply, Import, Export and Consumption

The report studies the market for Kiosk across the globe taking the existing industry chain, the import and export statistics in Kiosk market & dynamics of demand and supply of Kiosk into consideration.

Download Sample Copy of Report Here :
http://www.qymarketresearch.com/report/106203#request-sample

[We have a request in process and will include sample here once we get it]

Major Manufacturers are covered in this research report are,
NCR Corporation
Kiosk Information Systems
Diebold
Slabb Kiosks
Olea Kiosks
DustShield (Phoenix Kiosk)
Kontron
Wincor Nixdorf
Meridian Kiosks
Fujitsu
Optical Phusion
RedyRef
ZIVELO

The ‘Kiosk’research study covers each and every aspect of the Kiosk market globally, which starts from the definition of the Kiosk market and develops towards Kiosk market segmentations. Further, every segment of the Kiosk market is classified and analyzed on the basis of product types, application, and the end-use industries of the Kiosk market. The geographical segmentation of the Kiosk market has also been covered at length in this report.

The competitive landscape of the global market for Kiosk is determined by evaluating the various market participants, production capacity, Kiosk market’s production chain, and the revenue generated by each manufacturer in the Kiosk market worldwide.

The global Kiosk market 2017 is also analyzed on the basis of product pricing, Kiosk production volume, data regarding demand and Kiosk supply, and the revenue garnered by the product. Various methodical tools such as investment returns, feasibility, and market attractiveness analysis has been used in the research to present a comprehensive study of the market for Kiosk across the globe.




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Ingenico Group’s Unattended Partner Program Drives Deployment Of Cashless Terminals On Kiosks

Ingenico Unattended Partner Program Drives Kiosks

Ingenico Unattended

TAGS: cashless vending, mobile payments, unattended payments, Ingenico Group, Ingenico unattended partners program, Self Series readers, Greg Burch, Vengo Labs, Steven Bofill

NEW YORK CITY — Ingenico Group said year-over-year shipments of its

Source: www.vendingtimes.com

Excerpt — NEW YORK CITY — Ingenico Group said year-over-year shipments of its iSelf Series cashless payment systems grew more than 200%. New additions to Ingenico’s unattended partners program, launched a year ago, have accelerated sales, the company reported. Ingenico products are used by the vending, education, retail, hospitality and parking industries.

Ingenico Group said it saw its single largest deployment of unattended payment solutions in 2016. New unattended partners include Vengo Labs, which makes a wall-mounted touchscreen vending machine, along with Bank of America, Bluefin, Shift4 and Vantiv. The program’s 22 members consist of kiosk, value-added and payment solutions providers. It also serves system integrators that create the ecosystem necessary for secure unattended payments.

Ingenico’s PCI-certified iSelf Series is EMV and NFC capable. The all-in-one iUC285 contact and contactless standalone module for self-service businesses is the most popular terminal/reader in the series. Over the past two years, the company says it created more than 10,000 purchase points with its unattended terminals.

Connected Technology Solutions, Flex, Image Manufacturing Group, Kiosk Information Systems, Olea Kiosks, SlabbKiosks and Zivelo are other kiosk makers that use Ingenico’s products. Intouch, Livewire and Nanonation are among the system integrators working with Ingenico.




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Press Release – Marijuana Legalization, Vending and Automated Self-service Payment

kiosk industryEastlake, Colo., January 9, 2017Just two years into the state’s experiment in marijuana legalization for recreational use, Colorado businesses are on track see more than $1.3 billion in revenue from the sale of weed and related products. That’s a whopping 30 percent higher than the $1 billion those businesses took in last year.

One of the difficulties faced by the industry has been the primarily cash only transaction.  Employees (or budtenders) end up handling a significant amount of cash.  In any retail environment employee theft is the largest loss component for retail. Over $50 billion a year.  

Recent self-service innovations have emerged which eliminate the employee from that chain.

“What we’re doing with the kiosks is taking the money straight from the customer’s hands and putting it right into the vaults in our kiosks,” said Cannabis Cash Solutions CEO Andrew Savala. “The marijuana business doesn’t touch the cash at all.”

Malvern, PA-based Crane Payment Innovations is taking a similar tack, providing kiosks that include cash acceptors, bank note recyclers and coin dispensers.

Bassam Estaitieh
Director of Business Development – Acquisitions
CPI | Crane Payment Innovations

“It seems to be quite an up-and-coming market,” said Bassam Estaitieh, director of business development – acquisitions with CPI. And the next step for marijuana retail may be vending the product.

“I was reading an article recently about a company deploying kiosks to dispense packages of tea,” Estaitieh said. “If a kiosk can dispense tea it could easily dispense marijuana.”

You can read our full story on Cannabis and cash automation for self-service payment here [http://kioskindustry.org/cannabis-and-the-kiosk-industry/]

Editor Picks This Week – 

Kiosk Industry Association on Social Media

About Kiosk Industry Group

The Kiosk Industry Group is a professional news and marketing association for  the kiosk and self-service manufacturers. It is for the benefit of kiosk manufacturers, developers, resources and client companies who are involved in self-service and kiosk systems. News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy automated self-service, or to companies that support those deployers with hardware, software or applications. The Kiosk Industry Group has been active since 1995. Visit http://kioskindustry.org for more information.

Media Contact:

Craig Keefner

303-261-8836

craig@catareno.com

 




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Posiflex Debuts POS Tablet, Terminal and Kiosk at NRF 2017 | Business Wire

Posiflex debuts three new retail POS products at the National Retail Federation Big Show 2017 – self service kiosks, patented and award winning tablet

Source: www.businesswire.com

A US patent has been issued on MT series accessories for engineering innovation for transforming a tablet into a pistol grip bar code reader, then an all-in-one POS. The MT series is ideal for line-busting, inventory management, mobile payment and customer engagement.




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KIOSK Information Systems Announces Licensed Bill Pay Software Product | Business Wire

bill pay software

KIOSK Information Systems to Demo New Bill Payment Software at the 2017 NRF Big Show, Booth #3805

Source: www.businesswire.com

KIOSK Information Systems Announces Licensed Bill Pay Software Product

Reduces Development Costs, Speeds Time to Market, and Increases Store Productivity

LOUISVILLE, Colo.–(BUSINESS WIRE)–KIOSK Information Systems (KIOSK) is announcing a new bill pay software platform at the NRF Big Show, 2017, Booth #3805. The modular application provides a complete user flow for payment of multiple bills (via cash, card, and check) and common account inquiries. While unique customer features or additional flow paths can be readily integrated by KIOSK’s Application Development team, the base product license accomplishes the most common transaction functionality KIOSK has encountered with other major retail bill payment and money services clients.

KIOSK Information Systems to Demo New Bill Payment Software at the 2017 NRF Big Show, Booth #3805

KIOSK CEO, Tom Weaver, states, “Without question, bill payment is KIOSK’s most consistent and dominant market application. Many of our clients are in their second or third generation of self-service having already proven the enormous impact of automating literally millions of transactions each year. The ROI on in-store bill payment has moved it from a ‘nice to have’ in-store feature to a ‘must-have’ element to maximize store profits.”

Having worked with most of the dominant phone and cable service providers as well as leading electronic bill payment and money transfer clients, KIOSK’s Development Teams embarked on creating a more turnkey and modular software product, with a pre-established user flow for multi-bill account look-up and payment processing. By offering this as licensed functionality, KIOSK can reduce development timelines by 50% or more, leaving only specialized requests and client-specific API integration to complete.

KIOSK CTO, Charley Newsom, adds that “Our team has integrated our bill payment software with CORE K-NECT to include our proprietary remote monitoring and real-time alerts on connectivity, application status, and advanced payment component-level monitoring in the base product license. This capability, combined with our Intel Security Suite software stack options, creates a secure and PCI compliant total solution that has been vetted and deployed with Fortune 500 client applications. The custom hardware has always been a ‘given’ with KIOSK, but over the course of several years, we have developed a fully secured and finished TOTAL payment solution that we are very proud and excited to bring to market.”

For a closer look, please visit us at NRF’s Big Show, Booth #3805.

About KIOSK Information Systems:

As the Market Leader in Self-service Solutions, KIOSK provides proven expertise in design engineering; application development, integration, manufacturing, field support, and managed services for even the most sophisticated self-service platforms. An exceptionally broad portfolio of standard and custom KIOSK designs are deployed among Top 100 Retailers and Fortune 500 clients in virtually all self-service vertical markets. www.kiosk.com, 800.509.5471.

Contacts

KIOSK
Press Contact:
Cheryl Madeson, 303-661-1648
cmadeson@kiosk.com
www.kiosk.com

Brochure

KIOSK Bill Pay Brochure




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Cannabis and Marijuana Kiosk

As marijuana legalization continues to spread, the marijuana kiosk is helping to simplify and secure the sales process.

By Richard Slawsky contributor

Just two years into the state’s experiment in the legalization of marijuana for recreational use, Colorado businesses are on track see more than $1.3 billion in revenue from the sale of weed and related products. That’s a whopping 30 percent higher than the $1 billion those businesses took in last year.

Those results are similar to what’s being seen in Washington, the second state to go 420-friendly. Washington reached the $1 billion mark in July 2016, just 12 months after the first legal sale of recreational pot.

And that growth is sure to continue, especially as more and more states hop aboard the cannabis train.

But as with any business, a growing customer base brings with it an opportunity to serve those customers with technology. Cannabis and kiosks are proving to be a perfect match.

Growing like a weed

With the results of November’s election, the use of both recreational and medicinal marijuana has been entirely legalized in eight states, with medical marijuana legal in 28 states.

While the approach of the incoming administration in regards to legalized marijuana remains to be seen, it’s likely that the movement has passed the point of no return.

Still, there are some sticky issues associated with the sale of marijuana. First and foremost is that despite it being legal at the state level, federal law still considers marijuana to be a Schedule 1 drug, putting it on the same level with heroin, LSD and ecstasy.

Because federal law prohibits financial institutions from processing payments from the sale of a Schedule 1 drug, for the most part the cannabis industry is an all-cash affair. Credit and debit card transactions just aren’t allowed.

Unfortunately, conducting business on an all-cash basis is fraught with risk. First and foremost is that having large amounts of cash on the premises makes a marijuana business a prime target for a robbery.

In June 2016, for example, a security guard at a suburban Denver dispensary was shot and killed during a robbery attempt. The killing of the guard, former Marine Travis Mason, was the first known on-the-job death at a licensed marijuana business in Colorado.

The same month, a medical marijuana dispensary owner in the Los Angeles area survived a shootout with two would-be robbers wearing masks and armored vests. The owner escaped unharmed, although the robbers were wounded when the owner fired his own weapon.

In addition to the outside threat, dispensary owners also face the potential of internal theft. Despite the amount of money flowing into the pot industry, dispensary workers start at or near the minimum wage. Handling thousands of dollars a day while taking home $10-12 an hour is likely to prove to be an overwhelming temptation for some seeking to supplement their income.

And that’s where the kiosk industry can help.

Fresno, Calif.-based Cannabis Cash Solutions, for example, is providing cash-handling kiosks for marijuana dispensaries that eliminate the need for employees to handle money. In addition, the devices store the cash in a secure vault until pickup by a manager or an armored car service

“What we’re doing with the kiosks is taking the money straight from the customer’s hands and putting it right into the vaults in our kiosks,” said Cannabis Cash Solutions CEO Andrew Savala. “The marijuana business doesn’t touch the cash at all.”

With Cannabis Cash Solutions kiosks, customers come up to the dispensary counter and interact with the dispensary’s “budtender,” who explains the different product choices available. Once the customer has made their choice the budtender directs them to the counter-mounted kiosk, where they insert their cash payment into a bill acceptor and receive their change. The kiosk recycles the cash inserted for use as change, minimizing the need for replenishing the change fund.

“Customers are still able to have that one-one-one interaction with the budtender,” Savala said. “The budtender can still spend as much time with them as they need answering the customer’s questions, they just don’t handle the cash.”

automated cashier

 

[Video demo of automated cashier]

Malvern Pennsylvania-based Crane Payment Innovations provides the cash recyclers and coin dispensers in these kiosks.

Bassam CPI
Bassam Estaitieh Director of Business Development – Acquisitions CPI | Crane Payment Innovations

“It seems to be quite an up-and-coming market,” said Bassam Estaitieh, director of business development – acquisitions with CPI.

See related story on Crane, Olea Kiosks and KioWare.

[Editor note – A total of 3.6 million vending machines will be online by 2020. CPI is the leader. Reference.]

And Denver-based ordering and payment platform provider Jane LLC has deployed its kiosks in Oregon, Nevada and Colorado, with plans to expand to California, Alaska and several other states. With Jane’s kiosks, customers can make their choice from a list of products displayed on the device’s touchscreen and pay at the kiosk. The customer then takes the receipt to the pickup counter to receive their purchase.

“We have been received with open arms in some locations, where others shut the door, priding themselves on the theory of ‘one-on-one customer experience, that’s our specialty and we don’t want to lose that.’,” said Karla Guarino, VP of Marketing/Operations with Jane LLC. “Every state has different rules and regulations which all have to be worked through. It’s an ongoing process, but an exciting one!”

Jane also offers a mobile app for iOS and Android devices. With the app, customers place an order via their mobile device and enter their order number at the kiosks when they arrive at the dispensary. Those customers are also issued a receipt to be taken to the counter.

Jane’s devices also include EMV compliant card readers that are ready to accept transactions in anticipation of the eventual legalization of credit and debit card transactions for marijuana.

“We have been working very closely with our banking partner to ensure our processes are 100% compliant and ready to accept transactions at any time,” Guarino said.

On the horizon

San Francisco-based cannabis investor network The ArcView Group predicts legal sales to top $22.8 billion by 2020, meaning the opportunities for kiosk deployments are only going to continue to expand, both in the United States and around the world. In addition, the expected growth is driving the development of new solutions for the industry.

Several companies have introduced kiosks that actually dispense marijuana, verifying customers via biometrics. Most of those efforts have struggled, though.

Tempe, Ariz.-based American Green recalled all of its Zazzz cannabis vending machines in December 2015 in response to feedback from dispensary vendors and customers, and is retooling its automated vending program.

And Los Angeles-based vending kiosk provider Medbox rebranded itself as Notis Global in February 2016, shifting its focus to cultivation, production and consulting.

Still, the technology that would be required to dispense packages of marijuana is already being used to dispense other products. There may come a time when marijuana vending kiosks are as commonplace as those renting DVDs.

“I was reading an article recently about a company deploying kiosks to dispense packages of tea,” Estaitieh said. “If a kiosk can dispense tea it could easily dispense marijuana.”

The current struggle for acceptance of those types of kiosks may be due to the fact that they have been primarily located in dispensaries. If a customer is already in a dispensary, they may be inclined to simply go to the counter and talk with a bud tender.

Depending on traffic, though, there may be a day when customers will prefer to use a kiosk for convenience. And as medical marijuana becomes more accepted around the country, pharmacies may look at those types of kiosks as a way to compete with dispensaries.

There also may be opportunities for marijuana-dispensing kiosks outside the United States as other countries seek to cash in on changing attitudes. Jamaica, for example, is in talks on a plan to install cannabis kiosks at airports and seaports as part of a plan to boost government revenues.

Jamaica decriminalized the possession of small amounts of marijuana in 2015 and has legalized the use of medical marijuana, part of a plan to market the Caribbean nation as a destination for “wellness tourism” and the accompanying flow of cash.

“The thought is that if you are coming out of the airport, there is a kiosk that you can go to,” Cannabis Licensing Authority (CLA) Chairman Hyacinth Lightbourne told the Jamaican publication The Gleaner.

“It would primarily be for people who have a prescription and, in effect, you’re doing it for medicinal purposes with a permit from the Ministry of Health,” Lightbourne said. “If they don’t have a prescription, then they can do what we call ‘self-declare,’ and this will allow them [to purchase] two ounces while they are here.”

Marijuana Kiosk More information 

How the payments industry came to accept marijuana – from Payments Source. Excerpt:

Despite this progress, most financial services providers still see compliance as a hurdle. Only about 300 of the more than 11,000 banks currently operating in the U.S. work with legal pot vendors.

“Paradoxically, most of the institutions nationwide that offer business to marijuana suppliers are small and very unhealthy; most are the ones desperate for income,” said Lamine Zarrad, founder and CEO of Tokken, a Denver-based blockchain startup.

Tokken sees the marijuana industry’s situation as comparable to other industries, and thus it can apply solutions that other markets use. Tokken uses bitcoin blockchain to peg marijuana transaction information to its blockchain so that banks and regulators have an immutable, time-stamped record. Information about each transaction is hashed and input on the bitcoin blockchain. In this way consumers, businesses, banks, regulators and law enforcement agencies can view the system and ensure there’s no tampering, Zarrad said.

Related posts onsite




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ADA Update for Kiosk Industry

ADA Updates for Kiosk Industry

ADA kiosk POS
Click full size. Example of wheelchair violation

We have some updates for ADA and kiosks.

  1. Add-on for Verifone POS
  2. Tactile “bumps”
  3. Tax incentives for ADA (deductions and credits)
  4. US Access Board meeting for January
  5. ADA Working Group for Kiosk Industry Group.

 

ADA kiosk for POS
Click for full size image.Interesting new ADA for POS option.

#1 — New add-on for POS and ADA compliance from Taylor Stands.  Detachable POS with tether (patent pending).  Here is the pitch — ADA Compliance is the Law. Buy the Taylor ADA Blue-Lever™ for your Verifone POS device. Be ADA and PCI-DSS compliant at your checkout! Don’t let your merchants get caught in an ADA Compliance at Point of Sale checkout lawsuit. These ADA fines are sweeping the U.S.  [Links to Walmart ADA POS suit given below]

ada detectible
Click for full size

#2 — Tactile Warnings — We have not documented these previously but there are ADA guidelines for surfaces in public spaces to have detectable pattens for blind with cane.  They are essentially little domes built into the floor.  See section 705 for Detectable Warnings.

#3 — Tax Considerations –  Two tax incentives are available to businesses to help cover the cost of making access improvements. The first is a tax credit that can be used for architectural adaptations, equipment acquisitions, and services such as sign language interpreters. The second is a tax deduction that can be used for architectural or transportation adaptations.  The maximum tax credit is $5000. The maximum tax deduction is $15,000.

Fact Sheet on ADA Tax Incentive

#4 — U.S. Access Board Meeting.  The U.S. Access Board will hold its next meeting on January 11 from 1:30 – 3:00 (ET) at the Board’s conference space in downtown Washington, D.C. The public is welcome to attend in person or through a live webcast of the meeting. The meeting agenda includes updates on Board rulemaking and other activities.

#5 — ADA Working Group – The Kiosk Industry is putting together a group on ADA which will also cover EMV for now. If interested in participating pls contact Craig.

Resource and Related Links & Materials

Additional Pictures

Detachable POS for ada kiosk
Click full size. Open view of taylor detach mechanism. Pull down on tab to release POS terminal on tether cable.

 

More Site News




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Open Letter to Washington Post – Job Killing Kiosks

self-order kiosk

Source: www.linkedin.com

Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi.  I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.

Letter to Washington Post Job Killing Kiosks

I am the executive director of a kiosk industry group association that specializes in self-service in all industries.

This is in response to the recent news items by Secretary of Labor nominee Andrew Puzder and Ed Rensi, former president and CEO of McDonalds declaring that self-order automation in fast food industry is a “consequence” and a matter of time if we “foolishly” increase the minimum wage.

That is simply not true.

Neither one of them has, to any degree, or wants – to implement modern automation for customers. What they want is to maintain the status quo and use self-order automation as a bully club of sorts. Almost a threat.

The status quo? It is generally lowest paid minority and immigrant (legal and illegal) workers, not unlike field workers in early California days. Hispanic and black predominantly. Virtual slave labor to be harsh. That is the model for their fast food restaurants which the majority they franchise and franchisees factor for their ROI.

Both minimum wage increases and automation “disrupt” that model and make waves for them. They are protecting that model. Not unlike Hearst protecting the paper mills when hemp was shown to be a superior newspaper print medium than cutting down trees. Outlaw hemp and the mills made money.

Meanwhile small business gets left behind, again. They cannot afford the investment for self-order and an high minimum wage is difficult at best for them.

Automation creates a ton of jobs all the way across the food chain (so to speak) from metal fabricators, engineers, service techs, salespeople and many many more. How many jobs does automated checkout at Walmart account for at NCR? Tens of thousands. Panera’s is a great example of modern thinking in the food industry.

How many jobs does Amazon and Bezos create, foster and necessitate? Those automation jobs in the warehouses (even with the automation) count. Those jobs and skills do require training and education.

Has McDonalds in Europe, in their corporate-owned restaurants, seen a reduction of labor due to self-order? No. They have increased employment.

Puzder and Rensi are change-agnostics. They like it the way it is. The old way. McDonalds is changing for the good. CKE may be glad Puzder is leaving.

There is indeed a shift towards more automation in the public space. That certainly redefines workers in the public space as well.

I’m from the south and when I was 14 in 1969 my mother took me to the Arkansas bottomland near Fort Smith and had me pick peas and cut cabbage for $5 a day. We did it one week in the summer. That was a lesson in minimum wage I never forgot. I went to school and that is the best thing minimum wage can do.




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Feature – Serves you right!

Good article by Elliot Maras published last week regarding jobs and the fast food kiosk.

By now you’ve already heard it — the introduction of self-order restaurant kiosks is raising fears that kiosks are killing jobs. News media outlets and websites are perpetuating the story that restaurants want to replace workers with kiosks to protect their bottom lines.

What’s to be done about it? Plenty.

If ever there were a time for the kiosk industry to speak with a collective voice, that time is now.  Let’s start with a reality check.

Restaurants in the fast casual space have deployed tablets on the tables for years now.  Those kiosks have increased the spend and added efficiencies.  They have helped increase business and traffic flow.  Customers complete surveys and provide feedback.  E-Club enrollments.  Customers and businesses are very happy with these kiosks. Notables in this “fast casual” space are Chili’s, Paneras and Red Robin.

The restaurants have grown and prospered. Kitchens have been upgraded for more capacity, and more people have been employed. One industry insider says:

In a dozen years of providing self order kiosks to the restaurant industry, I haven’t seen a reduction in “total labor”. In many cases the order taking (and less frequently payment) is automated, but more orders are processed and the orders are larger. That means more labor is needed in the kitchen and customer service. It really is more of a shift that a reduction.

Drive-thru and outdoor ordering have been mainstays for kiosks/ordering stations, and we are seeing next generation touchscreen ordering from companies like NEXTEP and many others. Tommy Woycik of NEXTEP insight:

When we introduced self order at the drive thru, many restaurants that had closed their drive thrus were able to reopen them. Without the automation, the economics simply didn’t make sense (i.e. the drive thru was losing money). Closing the drive thru eliminated a job. Reopening with a kiosk actually added labor, but just enough to make the drive thru feasible.

As far as the economic circumstance consider what the investment Seeking Alpha site has to say — 

The restaurant industry can be difficult to navigate as food trends shift like the wind. Companies that operate a large number of locations should produce significant margins from size and scale. However, because the consumer can be fickle when it comes to eating out, margins and revenue can quickly turn south as volume slips from over extension, saturation, or just a change in diet. Restaurants need foot traffic, automobile access, or a consistent supply of guests like a hotel or resort. Because of this and other equipment requirements, restaurant leases are amongst some of the highest cost in the country. The reason for this is simple: Location. Location. Location.

Margins in a franchisee business, especially in low-cost fast food like a McDonalds or Burger King or Subway are tough adversaries.

Still, Americans are spending more at bars and restaurants than at grocery stores for the first time ever. $55B versus $53B according to Quartz report.

Click for full size

Fast Food Kiosk Coming Up Fast?

Recently we have seen the McDonalds announcement where, having done most of Europe, it is now looking to introduce self-ordering in the United States.

The CEO of CKE Andy Puzder, who has been a tireless opponent of minimum wage over the years, is now conveying the sense that kiosks are a result of minimum wage coming with a bit of “I told you so” for effect.

We have seen very few deployments in fast food and we won’t see significant minimum wage increases for several years.   The franchisee model and the type of food service may be more relevant factors.

Self-service arrived many years ago and is simply expanding given the increased connectivity and independence of those customers.  And the battle for new customers and most importantly retaining your current customers.

More Jobs – consider the jobs that automation supports. From basic metal fabrication, design, concierge, assistants, service techs, admins and yes, even, salespeople which we sometimes make fun of. They all support families and communities.

Automation creates a ton of jobs all the way across the food chain (so to speak) from metal fabricators, engineers, service techs, salespeople and many many more.  How many jobs does automated checkout at Walmart account for at NCR?  Tens of thousands.  Panera’s is a great example of modern thinking in the food industry.

How many jobs does Amazon and Bezos create, foster and necessitate? Those automation jobs in the warehouses (even with the automation) count.

And before we assign the entire industry to McDonalds/CKE/Darden/YUM/JackintheBox/Wendys, consider this quote from thebalance.com:

Even though it seems like the largest U.S. restaurant chains dominate the retail restaurant niche, only about 30% of America’s restaurants are part of a multi-unit chain, and only a fraction of those restaurant chains are publicly traded restaurant companies. The vast majority of U.S. retail diners are spending $1.9 billion in approximately one million restaurant locations owned by individual culinary entrepreneurs.”

For contrast consider the early theory that ATMs will eliminate bank employees.  Banks became smaller for sure but they built more of them, and more people were employed.

So What Does Kill Jobs  If Anything?

The statements that kiosks are killing jobs are more targeted at killing minimum wage politically.  That’s politics and those issues come and go as it serves someones interests.  You might also say China is killing jobs too, but it’s not really them that is killing jobs.

The tax advantages of imported goods may go away in a new “border adjustable” Republican plan (which companies like Walmart are not happy with).   Incentivising companies to build in the US will create jobs.

A labor shortage for skilled workers and craftsmen (higher middle class) is killing jobs.  People need to be trained. See Profoundly Disconnected and Mike Rowe which we support.

Fact is though Automation and connectivity are killing jobs.

Mr. Maras makes the good point that training and skilled workers is a fundamental issue.  Vocational schools which focus on job skills with computers and automation.  And why not take a page from the German labour playbook? Works for their labour force.

From the Wall Street Journal:

Other countries devote more resources than the U.S. to cushioning and retraining displaced workers. As a share of gross domestic product, Denmark spends 25 times as much, says Dr. Autor.

He offers another historical example. Near the end of the 19th century, America’s agricultural states faced the prospect of mass unemployment as farms automated. 

In response, they created the “high school movement,” which required everyone to stay in school until age 16. It was hugely expensive, both because of the new schools and teachers, but also because these young people could no longer work on the farm. But it better prepared workers for 20th century factory jobs and fueled the explosion in college attendance after World War II.

Self-service automation is energizing the job market and the general economy. The clear benefits will not go away and by implementing them properly businesses will be enabled to indeed grow to the next level, and even more people will be employed.

Amazon says it will create 100,000 jobs in U.S. by 2018

Amazon will create 100,000 full-time jobs in the United States with full benefits over the next 18 months, the tech giant announced in a statement Thursday.

The company says the positions are for workers across the country and across all skill and experience levels. Most of the positions will be at fulfillment centers, including new ones under construction in California, Florida, New Jersey and Texas.

“Innovation is one of our guiding principles at Amazon, and it’s created hundreds of thousands of American jobs,” said Amazon founder and CEO Jeff Bezos in a statement. “These jobs are not just in our Seattle headquarters or in Silicon Valley—they’re in our customer service network, fulfillment centers and other facilities in local communities throughout the country.”

Full article

Kiosk Industry Association

Followup:  One of the KI sponsors (Olea) contributed this — We’ve been following Mike Rowe of Dirty Jobs fame and he’s doing a lot to promote this sort of thing. Our thought was to create a foundation that starts with say a $5k scholarship or money to a school who’s got a great set of shop classes, or one that is building a shop class and is short on funds. We think we could get suppliers and other companies that we work with to also support our efforts to take that number higher over the years. Companies that we buy CNC equipment from or grinder belts those types of vendors.

Comments:

When we purchased a new press brake for $300k Amada the manufacturer told us that it had all sorts of software on it to make running it easier. Then we got it and found out you really needed very qualified operators at +$50k salary. We had to use 3 agencies to find two people and we offered a signing bonus, 1 week vacation and 75% company paid HMO. It took us months to find people.

A year or so later we had a conversation with them and they said it’s not something that is taught anywhere. You get on the job training and build up to it. So, we have a program here to teach anyone that wants to learn. Then Amada said they’ve been forced to figure out how to make the machines smarter so that anyone can run them. In exchange, you’ll get anyone to run the machine for $15 bucks an hour but why??? All because nobody is being trained to do these things. Businesses will adapt. Labor shortages and training is causing higher level middle class jobs to disappear just as fast or faster than innovation or anything else.

Then of course there’s China or other places with low labor costs causing havoc. Everyone pays the same price for a high-end CNC machine no matter where you are in the world. But the guy standing at the machine for a few bucks an hour vs. the guy making $26 per hour makes it tough for America to compete. Hence the US Kiosk industry needing to be very fast with custom designed goods that can be built and delivered before a Chinese box can be put on a boat for a 4-6 week journey.

 


Members  involved in Self-Service and this article.




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Kiosk Manufacturer and Software Developer Announces Interactive Building Directory Solution

Meridian, the Customer Experience Leader in self-service solutions, announced the launch of MzeroDirectMe, an interactive building directory solution.

Source: www.prweb.com

DirectMe enhances visitor experience through self-service wayfinding and can be tailored to meet company specifications. The user-friendly building directory was created for high-density areas including corporate offices, hospitals and government buildings. “It’s extremely customizable but also very easy to use. The interactivity and expandability allow the directory solution to be as simple or complex as needed,” said Jeff MacDonald, Director of Software Integration at Meridian.

PRESS RELEASE

Meridian, the Customer Experience Leader in self-service solutions, announced the launch of MzeroDirectMe building directory software application. The new software solution from Meridian offers visitors an interactive, easy-to-use directory solution. “DirectMe is intuitive and interactive, making it easier than ever for visitors to reach their destination,” said Chris Gilder, CEO of Meridian.

DirectMe enhances visitor experience through self-service wayfinding and can be tailored to meet company specifications. The user-friendly building directory was created for high-density areas including corporate offices, hospitals and government buildings. “It’s extremely customizable but also very easy to use. The interactivity and expandability allow the directory solution to be as simple or complex as needed,” said Jeff MacDonald, Director of Software Integration at Meridian.

DirectMe allows users to search for information, send the information to their mobile device and print a physical copy of the directory information. “We wanted to create a self-service solution for high-density business buildings and geographically spread campuses,” said Paul Burden, Director of Software at Meridian.

DirectMe is built on MzeroPlatform, Meridian’s industry-leading software solution, which provides system performance management, system security and a wide range of component support. The self-service software can support a number of devices and features including printers, VoIP and SMS. “Because it’s an extension of our MzeroInterAct digital signage platform, all of the digital signage features are still available,” said MacDonald. DirectMe offers multi-language support, interactive map guidance and remote monitoring with MzeroManage.

Meridian will be adding emergency messaging to DirectMe in the new year. Emergency messaging capabilities will allow for building and campus-wide alerts.

DirectMe is available as a stand-alone software package on existing hardware, or available on ready-to-ship Meridian kiosk models. Learn more about MzeroDirectMe by visiting http://meridiankiosks.com/interactive-directory-signage/.




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KioWare Whitepaper Review: Video, EMV, Android, Cash Kiosk

KioWare publishes a series of whitepapers and all of them are excellent whitepapers.

For December we wanted to do a roundup of their 2016 Whitepapers which follow below.


White Papers

Below you will find white papers covering the issues and solutions involving kiosk software and security.

Featured

Creating a Video Kiosk in KioWare for Android

  • Type: White Paper
  • Author: Laura Boniello Miller
  • Date: September 2016

You can create a video kiosk using KioWare for Android (version 3.7 and later). Using a PC or tablet and KioWare, you can turn your video and images into an interactive video kiosk.  Learn more…


Creating an EMV Compliant Android Kiosk

  • Type: White Paper
  • Author: Laura Boniello Miller
  • Date: June 2016

For anyone who has heard about the shift in liability for credit card purchases, an EMV Compliant Android Kiosk is a great option for a secure self service payment solution.  Learn more…


Creating a Video Kiosk using Windows

  • Type: White Paper
  • Author: Chris Dierdorff
  • Date: May 2016

Learn how to set up a kiosk to display your videos. Using a PC or tablet, you can utilize KioWare to display as many or as few videos as you would like.  Learn more…


Cash Kiosk: Turnkey transactional kiosk solution for retail cash payment

  • Type: White Paper
  • Author: Laura Boniello Miller
  • Date: May 2016

Using the KioPay Point of Sale kiosk application and the Franklin Bill Payment kiosk by Olea, retailers can now deploy a fully integrated cash accepting kiosk for order processing and fulfillment.  Learn more…


Queueing Theory: How do customers queue?

  • Type: White Paper
  • Author: Laura Boniello Miller
  • Date: December 2015

Queueing theory is the study of waiting in lines. Actual and perceived wait time can be positively impacted with the implementation of kiosks, effectively improving customer satisfaction, decreasing wait time, and increasing the number of transactions.  Learn more…




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