A Web-Centric View of Accessibility With Demographic Data We encourage accessibility. Accessible self service is the ideal for us. If we had one wish, it would be that self-service accessibility for all be treated much like safety. Seat belts and airbags benefit everyone. They are not optional for auto manufacturers. Emissions control is another. I drive a 2006 […]
[…] involved for you in delivering accessible kiosks. We’ll also recommend actions you can take now, while you’re in the discovery and planning phase. Kiosk accessibility requires four components Kiosk Accessibility Hardware There is a wide range of kiosk hardware models available, so it’s likely that you will consider models based on your setting and user conditions. For example, the […]
[…] half of the most popular federal government websites are not fully accessible. In response, the Office of Management and Budget (OMB) has recently published guidance to help strengthen digital accessibility and the management of Section 508 of the Rehabilitation Act. Together with the OMB memo “Delivering a Digital-First Public Experience” which also requires accessibility, this guidance will aid […]
[…] explicit, restrictive GDPR treats biometric data as “special category” data requiring explicit consent and strict legal basis EU AI Act classifies many biometric uses as “high-risk” (especially identification) European Accessibility Act (EAA) mandates: Alternatives to biometrics Compatibility with assistive tech Harmonized requirements across all member states 👉 Result: Biometrics must be justified, optional, and transparent. 🇺🇸 United States […]
Kiosk Hardware: The Foundation of Self-Service Innovation Kiosk manufacturers provide the physical foundation of self-service: enclosures, displays, payment peripherals, edge compute, and environmental hardening. Their design decisions determine uptime, accessibility, serviceability, and lifecycle longevity—often over five to seven years. Kiosk Hardware – The Foundation Choosing The Right Partner Custom Kiosk Manufacturers Kiosk Design for Long LifeCycle – 52 […]
How EZ Access Came To Be Introduction Understanding the basis of EZ Access is critical if you work with self-service, kiosks, or ATMs. Too often, teams treat accessibility as a checklist or bolt-on, without appreciating the decades of research, policy work, and real-world deployments that shaped this particular approach. EZ Access is not just a keypad or an […]
[…] soon this year, KMA has issued a draft revision of its 17 point ADA checklist. Best advice in plain english. Begin your project updates or initial design phase with accessibility in mind – a developer’s proverb says that you can spend time planning at the beginning or fixing at the end. While you may perform a cost/benefit analysis […]
[…] using screen-reader technology and tactile arrow buttons, adding items to their basket by pressing a central button. McDonald’s said its existing self-service kiosks were rolled out in compliance with accessibility laws, including the Americans with Disabilities Act. NFB raised its concerns with McDonald’s in 2019. The technology will be added to all existing kiosks in company-owned restaurants in […]
Self Service ADA for Healthcare Nice post/blog on TPGi updated 9/8/2023 The Importance of Accessibility and Usability in Healthcare Self-Service Kiosks Updated 9/8/2023 More than ever, healthcare kiosks are an essential tool for serving patients. Self-service devices have become standard in the patient journey. They can streamline appointment check-ins, update patient information, collect outstanding balances, provide wayfinding in […]
[…] review of EN 301 549 V1.1.1 (2014-02), there do not appear to be any specific differences or exceptions mentioned for kiosks or ICT terminals like point-of-sale (POS) systems. The accessibility requirements in this standard apply broadly to ICT products and services. However, a few relevant points to note: The standard does include requirements related to physical access to […]
[…] Kiosk Association Formed June 2023 South Korea has once again exceeded expectations and show many of us the way forward. In late June they formalized:\ Korean Kiosk Association Kiosk Accessibility Council From one of our LG people — Ministry of Science and ICT & National Information Society Agency organizsed “Kiosk Accessibility Council” with 40 some companies including LG Electronics, kiosk […]
See post on KMA — WESTMINSTER, CO — The Kiosk Association (KMA) today announced the appointment of Matthijs Verhagen, European Sales Manager at Storm Interface, as Co-Chair of its Accessibility Committee. APnews Verhagen joins Michael O’Hare (TFA Consulting) and Oscar Rozo (LG Electronics) to lead the committee at a critical inflection point for the self-service industry. With enforcement timelines […]
Asia and Korea Accessibility Regulations Editors Note — Other regulatory mandates regarding PCI DSS and ADA at bottom of this article. Here is European Accessibility Act. Here is our reviewed and approved EAA checklist Coverage for Voice and also for execs — EN301549_Interactive_Voice_Kiosk_Executive_Brief. And in other news from Korea this week — McDonald’s Korea adds voice guidance service […]
Self-service technology is now fundamental infrastructure for retail, restaurants, healthcare, vending, transportation and public services. But as kiosks, self-checkout and unattended payments become routine, accessibility must become more than a final compliance review. On September 15, representatives from The Industry Group, Kiosk Industry, the Kiosk Manufacturer Association and accessibility technology partners will meet with Executive Director Sachin Dev […]
Section 508 • ADA 2010 • ACAA / 14 CFR §382.57 • European Accessibility Act • EN 301 549 Self-service kiosk accessibility is no longer adequately described by saying a product is simply “ADA compliant” or “EAA compliant.” Get yours now is usual next line — $49 The U.S. vs. EU Self-Service Kiosk Accessibility Compliance Matrix — 2026 […]
Learn about accessibility and ADA for kiosks and all forms of unattended self-service such as smart city implementations. We also maintain an Assistive Technology page which is interesting. Standards – Kiosk Accessibility & Compliance Standards — Also See our EAA Checklist Kiosk ADA Accessibility Countertop units by Olea Kiosks with Storm Interface audio navpad. Are your kiosks ADA-compliant? Typically prospects and customers will include a […]
[…] implemented. WHO SHOULD ATTEND: The intended audience for this training includes developers, federal procurement officials and everyone involved with implementing Section 508. Agenda Today’s webinar focuses on the 508 hardware accessibility requirements from Chapter 4, with special attention to how they are applied to telecommunications products: • How do the Revised 508 Standards (2017) compare with the Original 508 […]
Learn about making kiosks accessible Explanation of accessibility with kiosks by Nicky with Storm and Pete with imageHOLDERS. Shot at NRF 2026 First Alerts — info good to know today — Compliance: ADA, Section 504 (HHS), and HIPAA. (e.g., “How the Lobby Kiosks meet the May 2026 deadline”). Under HHS Section 504, kiosk compliance is service-based, not web-based. If a […]
Self Service ADA Accessibility Requirements and Quiz Kiosk Industry and KMA are offering a free consultation for ADA and Accessibility for your self-service project. Also to assist, a downloadable PDF with current ADA, Section 508 and ACA regulations that are currently mandated. Excerpt below — Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that […]
Accessibility Kiosks Legal News October 26th 10am – The courts find for ACB in suit against Quest. The case involved injunctive relief. So, that means an order telling quest to fix it and attorney fees for the plaintiff. We are checking with ACB to make sure we are identifying the correct unit (aka unit violating ADA). As […]
[…] accessible healthcare kiosk Disabilities, according to the ADA, can be physical (motor skills), cognitive (intellectual), low to no vision, low to no hearing, and more. But before addressing software accessibility, the first step to creating an accessible healthcare kiosk should be to make the kiosk physically accessible. The ability to access the kiosk by users in a wheelchair […]
Healthcare Kiosk Demo Published on Healthcareittoday.com – Author John Lynn In Brief Nicky Shaw US Operations Manager at Storm Interface does the demo demonstration of accessibility device as part of check-in kiosk Inability to use the touchscreen is the benefit Kiosk has an Storm Audiopad installed on kiosk by Kiosk Innovations with screenreader software by Vispero (JAWS Kiosk) […]
[…] their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Access Board. Presenters: • Bruce Bailey, IT Specialist, U.S. Access Board • Timothy Creagan, Senior Accessibility Specialist, […]
US Fading, Europe now in Drivers Seat and Asia is in the wings This post provides a comprehensive 2026 update on the evolving landscape of global kiosk accessibility, specifically contrasting the U.S. ADA, the European EN 301 549, and emerging standards across Asia-Pacific (APAC). 1. Europe: EN 301 549 & The EAA The European Accessibility Act (EAA) acts […]
[…] restaurants, healthcare facilities, and more. But for millions of users with disabilities or impairments, the shift toward self-service can either unlock greater independence or deepen frustration and exclusion. Ensuring accessibility is no longer just a legal checkbox. It’s a question of dignity: the ability for every individual to engage, navigate, and complete tasks independently, confidently, and respectfully. It’s […]
Accessibility is the most misunderstood — and highest communicated risk — area in kiosk deployment. Enforcement has been spotty at best and again, agreed up regulations are being delayed or scrapped (US Access Board and also Title II). We believe it will be different in Europe with EAA. Insight by Intel By Craig Keefner We recommend Vispero, […]
[…] self-service interactive solution,” said Ron Bowers, senior vice president of business development at Grafton, Wisconsin-based kiosk vendor Frank Mayer & Associates. “Some individual deployments are only adhering to the accessibility-by-wheelchair aspect.”. “Some individual deployments are only adhering to the accessibility-by-wheelchair aspect.” Unfortunately, those basic accommodations can result in a business overlooking more than 35 million potential customers. It’s […]
[…] Note June 2025 – Worth noting that EAA is a European directive like EN 301-549. The UK is not part of the European Union, Screen reader and consulting for accessibility – TPGi although the geography makes it part of Europe. Politically and legally, it is not. If offering products and services to Europeans then those European regulations come […]
[…] you have multiple tests of multiple transactions by a blind person in a wheelchair. That’s our advice. General Topics At the Start Begin your initial design phase with full accessibility accommodated. Don’t treat it as an optional step-child at the end. You can always do a cost/benefit analysis and compare it later to a stripped-down unit with its […]
Independent news, technical research, and market intelligence covering self-service kiosks, digital signage, unattended retail, payment systems, POS, and ADA/EAA accessibility standards. August Highlights »U.S. Access Board » TIG R20 » CUSS and CUPPS » Authorities » ANSI EV Standards » Custom Kiosks »Accessibility » Airports Company Insights » Zebra » RetailNOW » GRUBBRR » Gift Cards » AI […]
[…] half the battle. To see real ROI, you need the right audience—not just more sessions in Analytics. For the self‑service and kiosk industry, that means a specialized approach to technical SEO, accessibility, and how both humans and AI systems discover content.” “For a complete overview of our content strategy, see our FAQ Overview.” “Our core question is simple: do we want […]
[…] lets do an MNDA,No, we are fine without MNDA,Depends”][/contact-form] In September in Washington, D.C. this year, the KMA will present a recommended code of practice for Kiosk ADA and accessibility that we will recommend as general guidance for kiosk manufacturers. We are aiming for common sense “plain english” guidelines which should be quite achievable. The presentation will be […]
[…] 14 point – Code of Practice General Areas of Discovery and Due Diligence for Kiosk ADA Checklist Review Kiosk ADA Checklist Initial Design Begin your initial design phase with full accessibility accommodated. You can always do a cost/benefit analysis and compare later to a stripped-down unit with its inherent liability Kiosk ADA Checklist Hardware ada kiosk knee and Toe […]
[…] Kiosks and POS In compliance with ADA Standards for Accessible Design, new US Department of Transport regulations come into effect during 2016. These new mandates are intended to increase accessibility for those with sensory or mobility impairment. Sight-impaired travelers will be able to access information and services via kiosks and ticketing machines by connection of a personal headset. […]
[…] or EFT payments can be integrated into the housing. Due to the compact form factor, the kiosk itself is incredibly cost-efficient and not only variable in terms of its hardware modules. It is also extremely flexible with regard to its assembly and color options and can be individually adapted to customer wishes / needs. In combination with the […]
