Questions on Security and Compliance Kiosks are treated as part of your digital and built environment, so ADA, privacy, and payment rules apply much like they do to websites, POS, and ATMs. Are kiosks required to comply with the ADA? Yes. Public‑facing kiosks used in places of public accommodation or by covered entities are expected to be accessible… Read More »
The Future of User Session Security with FaceLock™ in Our Spring Newsletter! FaceLock AI will be a significant part of the City of Santa Rosa and the CO projects We’re excited to share the latest advancements transforming self-service technology. We invite you to explore these feature highlights of our Spring 2024 Newsletter — the introduction of FaceLock™, a cutting-edge security enhancement… Read More »
Kiosk Self-Service ADA and PrivacyLegal Decisions Legal decisions related to self-service, ADA, biometrics, privacy, Braille and more are essential. HIPAA fines can be substantial for example. Recently Europe has issued a fine to TikTok for over $550 million. Companies generally put the bottom line first so enforcement is key motivator for them. Amazon might have to think twice… Read More »
Kiosk Privacy and HIPAA Kiosks are a highly effective way to interact with customers, but in healthcare settings, they must be handled carefully to avoid compliance, privacy and cybersecurity problems. [Feature image by Pyramid Computer] Sometimes, the mere existence of a kiosk at a certain location can itself reveal potentially protected and sensitive information. Consider a kiosk that… Read More »
Kiosks are wonderful devices, which can make useful everyday tasks so much easier for customers. Introduction Consider what ATMs did for banking. But with that flood of consumers interacting with these kiosks routinely, there is a powerful temptation to leverage all of that data and to try and monetize it–or to just sell it to others who will… Read More »
PCI SSC Technical FAQs for use with Version 6 A new November update to the PCI SSC Technical FAQs has been issued. It is listed below. We have also listed some other interesting questions. For a full copy of this document, it is provided by the PCI Security Standards Council November 2020: POI devices must support one or… Read More »
Website Privacy Policy Last Updated: November 30, 2019 Please read this Privacy Policy carefully before using this platform. Kiosk Manufacturer Association (“KMA”, “we”, “us” and “our”) respects the privacy of all of our users and is committed to protecting such privacy in accordance with this privacy policy (“Privacy Policy”). These policies apply as well to the Kiosk Industry website. The Privacy Policy… Read More »
Visitor Kiosk News Read full article on ThreatPost Student researchers working with IBM X-Force Red team find security holes in five leading visitor kiosk management systems. Excerpt: Visitor kiosk systems protect business against physical threats such as unwanted and unidentified guests. But many of these lobby-based perimeter checkpoints are opening up companies to a bevy of cyber-threats. On… Read More »
The New York City Wi-Fi kiosks were recently shut down due to users who decided to use the devices for porn viewing. Other public devices have also been the target of hackers. Luckily there is a solution to prevent these issues: kiosk software.
Source: www.digitalsignagetoday.com
We agree with the writer here. Not sure what the problem is with LinkNYC.
Walkers inside the Cranberry municipal building Wednesday glanced with curiosity at a new electronic kiosk that will allow people to access Social Security information with … Source: triblive.com If someone forgets the papers he or she has printed out, the machine will draw them back inside so that no one else can take them. The machine is… Read More »
Question: Who are the best kiosk companies of 2026? Answer: The best kiosk companies in 2026 include KIOSK Information Systems, Olea Kiosks, Pyramid Computer, ACRELEC, and REDYREF, along with leading providers in software, payments, and digital signage. The top vendors are defined by their ability to deliver reliable, accessible, and scalable self-service systems, typically supporting 5–7 year lifecycle… Read More »
Nice article by Olea on Biometrics and “How Olea thinks about designing biometric kiosks” The article is strong on design thinking and real-world deployment nuance, especially: User journey / ergonomics Environmental variables (lighting, height, throughput) Modular hardware mindset Multi-factor biometrics positioning That’s all solid—and frankly better than most vendor “guides.” Olea Kiosks is very experienced in biometric projects,… Read More »
In 2026, compliance is no longer a legal review process—it is a system architecture decision. Organizations deploying kiosks, self-checkout, or unattended retail must now design for accessibility, AI-driven loss prevention, and zero-trust security from day one. This checklist is not theoretical. It reflects what regulators, auditors, and operations teams will actually enforce in production environments. The 2026 compliance… Read More »
Today, March 29, 2026, the self-service industry is recalibrating as the QSR sector reaches a $1.55 trillion valuation milestone, driven more by tech-enabled price optimization than foot traffic. While the “hardware wars” continue in Asia, the domestic focus has shifted to Unified Automation Stacks—moving away from fragmented “cool kiosks” toward integrated, resilient infrastructure that manages everything from labor… Read More »
We are redoing the STANDARDS main page and here is what we had before… Kiosk Standards and Regulations Last Updated on March 18, 2026 by Craig Allen Keefner Table of Contents Kiosk Standards and Regulations Here is our coverage of the regulatory compliance standards which affect and/or come into play for kiosks. Some are by law, some by suggestion.… Read More »
The Self-Service industry is comprised of many topics and yes, it is complicated 🙂 Many verticals of all types. You often find patient check-in located in a supermarket for example. Here are our main topics Restaurant Technology Guide – Self‑order kiosks, drive‑thru and menu board systems, and AI‑driven ordering for QSR and fast‑casual restaurants. Self‑Service Technology Statistics – Market size,… Read More »
Why keeping cash in the mix still matters for consumers, small merchants, and the self‑service systems that serve them Scroll through the headlines and you’d think cash is already dead. Between mobile wallets, tap‑to‑pay cards, QR codes and “no‑cash” lanes, it’s easy to forget that simple paper money is still doing a lot of work in the background… Read More »
Good to Know Regarding Restaurants and Self-Service Kiosks, AI, Payments & the Modern Restaurant Stack Restaurants are no longer asking if they should deploy self-service—they are deciding how fast they can scale it. Labor pressure, rising costs, and customer expectations for speed have pushed digital ordering from “nice-to-have” to core infrastructure. Whether it’s a self-order kiosk in a… Read More »
What Was Notable at HIMSS 2026 No one questions the importance of healthcare (here is our Hub for healthcare fyi). Sooner or later, it becomes everyone’s primary concern. The automation explosion that is changing human activities by the day is transforming healthcare in more ways than many people recognize. Those who attended last week’s HIMSS 2026 Las Vegas… Read More »
China’s upcoming Five-Year Plan (2026–2030) marks a decisive shift in the global technology landscape. Rather than focusing primarily on economic growth, Beijing is doubling down on technological sovereignty and industrial independence, particularly in hardware sectors such as semiconductors, AI accelerators, robotics, and advanced manufacturing. For global hardware vendors—and for industries that rely heavily on embedded computing, displays, and… Read More »
Self-Service and AI as Clinical Enablement Tool As we approach HIMSS 2026, the conversation around patient self-service has shifted from “digital novelty” to operational necessity. With widely reported staffing shortages and tighter margins, the question for leadership is no longer if you should deploy self-service, but how to do it without creating new liabilities. Effective deployment in 2026… Read More »
The Edge AI Paradigm Shift: Processing PHI on the Device The push to modernize patient check-in has led to a dangerous oversight in hospital IT. In the rush to implement touchless interfaces, voice recognition, and biometric authentication, many facilities are relying on cloud-based Artificial Intelligence. Bottom-line? For patient-facing kiosks handling PHI, edge inference should be the default architectural… Read More »
Forget the chatbot hype. The real revolution in self-service isn’t about generating text—it’s about local, split-second decision-making. For 2026, the baseline specification for kiosks and digital signage has shifted. We are moving away from reliance on unstable cloud connections and moving toward Edge AI Inference. Whether you are deploying QSR voice ordering (NRA), audience analytics in retail (NRF/ISE),… Read More »
Healthcare and Self-Service — Your Digital Front Door First Alerts — info good to know today — Compliance: ADA, Section 504 (HHS), and HIPAA. (e.g., “How the Lobby Kiosks meet the May 2026 deadline”). Under HHS Section 504, kiosk compliance is service-based, not web-based. If a kiosk controls access to a federally funded healthcare service, the service must… Read More »
Kiosk Hardware: The Foundation of Self-Service Innovation Kiosk manufacturers provide the physical foundation of self-service: enclosures, displays, payment peripherals, edge compute, and environmental hardening. Their design decisions determine uptime, accessibility, serviceability, and lifecycle longevity—often over five to seven years. Kiosk Hardware – The Foundation Choosing The Right Partner Edge Computers AI and NPU Kiosk Components At its core,… Read More »
What Is Kiosk Software? Kiosk software defines how users interact with the system—and how operators manage it at scale. This includes application software, remote device management, content control, analytics, security, and integration with POS, EHR, CRM, or payment platforms. Software Companies 2026 Standard for Edge AI and NPU Remote Monitoring More Remote Monitoring Digital Signage Software Sitekiosk Amazon… Read More »
Why Multimodal Interaction Is Replacing Single-Interface Design For more than three decades, interactive systems—from kiosks to digital signage to self-checkout—were defined by a simple formula: screen plus touch. That model powered the first wave of self-service and automated interaction across retail, healthcare, transportation, and government. But it is no longer sufficient. Today’s interactive environments demand more flexibility, greater… Read More »
Recent developments in self‑service technology for major restaurant chains Here’s our SST summary (January 25, 2026) focused on meaningful recent developments in self‑service technology for major restaurant chains (kiosks, conversational/voice AI, drive‑thru AI, robotics/automation, computer‑vision, and app/mobile ordering): Key Recent Developments AI & Drive‑Thru Ordering McDonald’s continues expanding AI applications in 2026, integrating AI across operations—improving drive‑thru accuracy and exploring… Read More »
Photo provided by the National Retail Federation. NRF Big Show 2026 Report One would be guilty of hyperbole to say that the NRF Big Show in New York City has become the largest self-service technology show in the world. But a veteran attendee can certainly say the number of unattended service exhibits has surged every year, driven by… Read More »
Photo provided by the Consumer Technology Association. Tech Report from Las Vegas Everyone knows AI is changing the way we live. What became obvious walking the CES show this week is that everything from making the morning coffee to using the toilet to knowing the best route to get to wherever you’re going when you leave the house… Read More »
Why It Matters for Kiosks, AI, Payments, and Self-Service in 2026 American National Standards Institute (ANSI) quietly set the tone for the next decade of technology competition with the release of the U.S. Standards Strategy 2025 (USSS). While framed as a policy document, the implications are immediate and operational—especially for companies working in kiosks, unattended retail, payments, AI,… Read More »
Walmart Self-Checkout Strategy Overview (2025) By 2025, Walmart handles self-checkout differently. Instead of just installing extra machines, they mix smart tech into the process. Artificial intelligence helps run some checkouts now. Shoppers can scan items on their phones while moving through aisles. A few stores test systems where payment happens without scanning at all. In places with higher… Read More »
Cover photo provided by the Consumer Technology Association. CES 2026 Preview Economic uncertainty hangs across much of the globe, but technology remains on the march. AI spending will continue to rise in 2026, with 68% of CEOs increasing investment, according to Teneo, the CEO advisory firm. Next week’s CES show in Las Vegas (Jan. 6-9) will preview much… Read More »
Kiosk Design Checklist Here is starting point checklist for Kiosk Design. 1) Purpose & Context (Start Here) ☐ Clear primary task (order, pay, check-in, dispense, wayfinding) ☐ Known environment: indoor / outdoor / semi-outdoor ☐ User profile defined (first-time vs repeat, time-pressed, accessibility needs) ☐ Expected session length < 60 seconds for core flow 2) Physical & Enclosure… Read More »
Interactive Digital Signage FAQ Interactive digital signage uses networked screens that respond to users through touch, gesture, mobile, or sensors to deliver on‑demand information, wayfinding, or personalized content, rather than just looping passive messages. It sits between traditional “digital signage” and full self‑service kiosks: more engaging and flexible than a passive screen, but usually lighter‑weight than a full… Read More »