Where are we with ADA? ADA Laws Under New Administration — After years of working on revised ADA guidelines, the new Administration has decided to Withdraw the new regulations. Hard to be 100% that existing Title II regs published last year mandating conformance to WCAG will continue to exist. The odds of positive standards enforcement by the current… Read More »
Vispero/TPGi Listed in AWS Marketplace for the U.S. Intelligence Community Couple of news items for screen reader news, both from Vispero, the leader with JAWS Kiosk software. From PRnewswire — Vispero/TPGi Software now available to 18 U.S. Intelligence Agencies in AWS Marketplace CLEARWATER, Fla., June 7, 2023 /PRNewswire/ — Vispero® and TPGi®, global leaders in accessibility software and services, today announced the… Read More »
Craig Keefner Of Kiosk Association On How Businesses Make Accommodations For Customers and Employees Who Have A Disability An Interview With Eric Pines Listening to very loud music is going to result in being hard of hearing for the rest of my life. Thank you so much for joining us in this interview series! Before we dive in,… Read More »
By Samuel R. Bagenstos On September 7, on a straight party-line vote, the Republican-controlled House Judiciary Committee moved forward a bill
Source: www.reuters.com
On September 7, on a straight party-line vote, the Republican-controlled House Judiciary Committee moved forward a bill that would gut key protections for people with disabilities. Although versions of this legislation had been introduced in prior years, the bill did not go anywhere while President Barack Obama stood ready to veto it. But now that President Donald Trump, whose actions have demonstrated hostility to civil rights, occupies the White House, the proposal presents a real risk of passage. If Republicans in Congress do eviscerate the Americans with Disabilities Act (ADA), it will be the culmination of their recent abandonment of the bipartisan consensus in favor of inclusion and equality for disabled persons.
The current bill, misleadingly titled the “ADA Education and Reform Act of 2017,” would render largely unenforceable key ADA requirements that businesses be accessible to disabled consumers – requirements that they provide ramps instead of stairs where possible, that doorways be wide enough for wheelchairs and so forth.
Sponsors of the “ADA Education and Reform Act,” such as Texas Republican Ted Poe, say that the bill is necessary to stop unscrupulous lawyers from bringing frivolous or abusive ADA cases against small businesses. But state bars, and individual judges, already have ample authority to sanction attorneys who engage in such unprofessional conduct. And the ADA itself protects the interests of business owners by providing that an existing facility need not remove accessibility barriers unless doing so is easy to accomplish without significant expense.
Rather than protecting legitimate business interests, the bill pending in Congress would give a reprieve to enterprises that have had 27 years to comply with the law but have not yet done so. That is a betrayal of the basic promise of the ADA – that people with disabilities would be treated as equal citizens, with full access to America’s civic and economic life.
ADA kiosk, HIPAA kiosk, ADA tablet kiosk, HIPAA tablet kiosk, PCI, Section 508
Source: www.ada-kiosk.com
The National Council on Disability (NCD) has issued a report on measures to ensure access to information and communication technologies for people with disabilities. The document provides recommendations to the President, Congress, and federal agencies, as well as to the technology industry, the private sector, and state and local governments. NCD provided a briefing on the report at the Capitol on October 7 with representatives from industry, disability groups, and federal agencies, including the Access Board.
NAMA Show 2026 in Los Angeles Has there ever been a more exciting time to be in the convenience services industry? Take a look at the education schedule for NAMA 2026 at the Los Angeles Convention Center, April 22-24. The capabilities introduced by AI and related technologies have unleashed extensive possibilities for delivering white glove quality service in… Read More »
EAA Kiosk Compliance Checklist (2026 Edition) The European Accessibility Act (EAA) does not tell you how to build a kiosk.It determines whether your kiosk can legally be deployed in Europe. Compliance is achieved by applying EN 301 549 and proving—through design, testing, and documentation—that your system is usable by all people, including those with disabilities. 1. Scope Check… Read More »
Self-Service and AI as Clinical Enablement Tool As we approach HIMSS 2026, the conversation around patient self-service has shifted from “digital novelty” to operational necessity. With widely reported staffing shortages and tighter margins, the question for leadership is no longer if you should deploy self-service, but how to do it without creating new liabilities. Effective deployment in 2026… Read More »
2026 Update — Building a website is only half the battle. To see a true ROI, you need the right audience—not just any traffic. For the self-service and kiosk industry, this requires a specialized approach to technical SEO, accessibility, and search mechanics. For complete FAQ overview see FAQ Overview. The question for us is do we want to… Read More »
Asia and Korea Accessibility Regulations Editors Note — Other regulatory mandates regarding PCI DSS and ADA at bottom of this article. Here is European Accessibility Act. Here is our reviewed and approved EAA checklist Coverage for Voice and also for execs — EN301549_Interactive_Voice_Kiosk_Executive_Brief. And in other news from Korea this week — McDonald’s Korea adds voice guidance service… Read More »
Kiosk Design Checklist Here is starting point checklist for Kiosk Design. 1) Purpose & Context (Start Here) ☐ Clear primary task (order, pay, check-in, dispense, wayfinding) ☐ Known environment: indoor / outdoor / semi-outdoor ☐ User profile defined (first-time vs repeat, time-pressed, accessibility needs) ☐ Expected session length < 60 seconds for core flow 2) Physical & Enclosure… Read More »
Questions on Security and Compliance Kiosks are treated as part of your digital and built environment, so ADA, privacy, and payment rules apply much like they do to websites, POS, and ATMs. Are kiosks required to comply with the ADA? Yes. Public‑facing kiosks used in places of public accommodation or by covered entities are expected to be accessible… Read More »
How EZ Access Came To Be Introduction Understanding the basis of EZ Access is critical if you work with self-service, kiosks, or ATMs. Too often, teams treat accessibility as a checklist or bolt-on, without appreciating the decades of research, policy work, and real-world deployments that shaped this particular approach. EZ Access is not just a keypad or an… Read More »
Accessibility Insights for Retailers This Holiday Season Nice article by Matt Ater of Vispero on the “5 Accessibility Insights Every Retailer Should Know Before the Holiday Rush”, focusing on how retailers can improve accessibility and inclusion before peak shopping seasons. Inflation isn’t helping customers spend money so helping them to do so is a good idea. Original article… Read More »
Is Your Campus Achieving ADA Compliance and Promoting Inclusivity Through Digital Signage, Wayfinding and Mobile Integration? Most digital signage is simply static one-way content presentation. The growing part of the overall digital signage market is Interactive. The 22Miles E-Book provides an overview of ADA (Americans with Disabilities Act) compliance in higher education, focusing on the integration of interactive… Read More »
Self Check-out Systems Overview Editor’s Note — added in the latest 2025 news from Target on installing new accessible self-checkout for the sight impaired. In other news — despite retrenchment in some regions and specific cases (alcohol e.g.), there were nearly 205,000 new self-checkout terminals delivered globally this year (2025), showing continued investment and market maturity. From Retail… Read More »
Accessibility From The Start – Designed, Configured and Tested This is the first kiosk designed from the ground up for accessibility. TFA is known for its work with Southwest Airlines and their check-in units. This is the first AI-assist for conversational AI voice kiosk we have seen. Not surprised to see Soundhound in the mix. Starting at $2667. … Read More »
Equitable Access for Customers Matters! Nice blog from TPGi on equitable access barrier-free aka Blind and Low Vision customers and how to give them equal access. Barrier-free and Universal Design come to mind. We are reminded of Dot Pad and braille tactile labels for Amazon Hubs in California (45,000 of them). Here is pdf of blog — TPGi… Read More »
Flight Physicals Via Kiosks Telemedicine As the field of AMEs continues to thin and demand for FAA medical certification rises, kiosk-based flight physicals could make a lot of sense. From Patientkiosk and Flying Mag Editors Note: In January 2023 we had our first call with Clayton at Mayo Clinic. 30 months to pilot… Mayo Clinic’s Vision for Remote Flight… Read More »
Accessibility Considerations for Digital Screens and Wayfinding It is relatively rare to see digital signage ADA and accessibility talked about, much less demonstrated. We are guilty as well. I noticed we have no fixed category for “digital signage ADA”. We do now. Digital signage AI for sure but accessibility not. Our member 22Miles has a good infographic on… Read More »
The EAA Is Coming: 5 Steps to Prepare Your Self-Service Terminals Point of view article by imageHOLDERS nails it. A five-step roadmap that will not only help you comply with the EAA kiosk compliance but also future-proof your kiosk deployments — and create better user experiences for all. imageHOLDERS deploys kiosks for airlines and international. They are extremely… Read More »
Designing for Dignity: ADA In today’s world of fast-moving digital transformation, self-service kiosks have become a vital touchpoint across industries—airports, retail stores, quick-service restaurants, healthcare facilities, and more. But for millions of users with disabilities or impairments, the shift toward self-service can either unlock greater independence or deepen frustration and exclusion. Ensuring accessibility is no longer just a… Read More »
A Web-Centric View of Accessibility With Demographic Data We encourage accessibility. Accessible self service is the ideal for us. If we had one wish, it would be that self-service accessibility for all be treated much like safety. Seat belts and airbags benefit everyone. They are not optional for auto manufacturers. Emissions control is another. I drive a 2006… Read More »
Digital Kiosks for Smart City We see these digital kiosks for smart city projects at least once a month. Today Dallas issued one and it bears analysis to understand. We run a separate Smart City website and LinkedIn group for Smart Cities. We post RFPs and RFIs there. Summary of Deal 150 kiosks in play potential $770K payoff… Read More »
Kiosk Report – Los Alamos kiosk_paper.html The 1995 Los Alamos Kiosk Paper This paper, titled “The Los Alamos Kiosk System,” was published in 1995 by researchers from Los Alamos National Laboratory. The primary authors were E. James Purcell and Michelle M. Hall. Key Points The paper describes an innovative kiosk system developed at Los Alamos National Laboratory for… Read More »
Social Security Administration Check-In Kiosks Deployed SSA check-in kiosks being deployed and they are brand new — From Montgomery Advertiser — down below we include actual tested parameters and the tool SSA uses along with spreadsheet with results. Another writeup here https://www.ourmidland.com/news/article/social-security-installs-new-kiosks-improve-19801935.php – Social Security installs new kiosks to improve check-in process By Hillary Hatch, Social Security Public… Read More »
EAA Regulation Timelines Note June 2025 – Worth noting that EAA is a European directive like EN 301-549. The UK is not part of the European Union, although the geography makes it part of Europe. Politically and legally, it is not. If offering products and services to Europeans then those European regulations come into play. EN 301-549 is… Read More »
Standing Tall – Does ADA Discriminate? Editors Note: Being able to think critically about ADA is good practice. There are many forms of accessibility and many of those are ignored in favor of the more popular. The writer is expressing their own opinion and not Kiosk Industry Group/Self Service Kiosk Machine. Discussion was stimulated (see comments below) and… Read More »
Dot, Inc. Braille Kiosk Technology Annnounces Partnership With Kiosk Group Braille kiosk news — Dot, Inc., a bwtech client, as part of the Maryland Global Gateway-Soft Landing Program, headquartered in Seoul, Korea, creates assistive-friendly environments for all disabled people with their technology. The company joined the Global Gateway program at bwtech to explore development opportunities in Maryland. Dot,… Read More »
Restaurant Accessibility Works for Customers and Business Nice point — An important first step for restaurants is to consider the ADA the baseline and the bare minimum, Knackstedt said. It may be a new way of thinking for some operators. But all operators, ultimately, have the same goal: to offer great hospitality to all. Here’s a summary of the key… Read More »
Storm’s New European Sales Manager Prioritizes EAA Although the deadline for complying with the European Accessibility Act (EAA) is June 2025, suppliers and deployers of self-service technology in the EU seem mostly unaware of its existence. This is a situation that Storm’s newly appointed European Sales Manager, Matthijs Verhagen, is determined to remedy. Having previously worked for a… Read More »
Storm Interface is Returning to HIMSS Global Health Conference Storm is pleased to announce it will be joining the Kiosk Association to exhibit at this year’s HIMSS24 Exhibition at The Orange County Convention Center in Orlando, March 12th – 14th 2024. You can schedule an appointment using your HIMSS Planner. This comes as even more medical facilities look… Read More »
February 27, 2024 Update Analysis 2/27 by William D. Goren, lawyer. Previously, we have blogged on a case involving Julian Vargas and the inaccessibility of kiosk equipment used by Quest diagnostics. It turns out that he is involved in a similar case involving Laboratory Corporation of America Holdings with another plaintiff, Luke Davis. A district Court in California… Read More »
Listing of Orphan Posts To make sure google has these kiosk pages indexed we include them here. Reported from LinkScan Sep 14th — 28xx HIPAA Kiosks Section 508 Kiosks Windows Lockdown For Kiosks Android Lockdown Browser Digital Signage CMS Standard Kiosk Enclosures Tablet AIO Design Kiosk Software Custom Tablet Kiosks Payment Kiosk and Bill Pay Kiosk Kiosk Case… Read More »
OMB Releases Guidance on Section 508 Implementation to Improve Digital Experience Despite tens of millions of Americans living with a disability, nearly half of the most popular federal government websites are not fully accessible. In response, the Office of Management and Budget (OMB) has recently published guidance to help strengthen digital accessibility and the management of Section 508… Read More »