What Is Kiosk Software? Self-service kiosks are not defined by hardware alone. They succeed or fail based on software—the layer that governs user experience, uptime, security, integration, and lifecycle control. Example: large project like Verizon bill pay. $40M in hardware, $200M in software. Kiosk software is not a single product category. It is an ecosystem of interdependent software… Read More »
Why Enterprise Self-Service Must Be Built to Survive 5–7 Years of Reality They are long-lived operational infrastructure—closer to POS systems or industrial equipment than to tablets on a stand. Yet many kiosk programs still begin as cheap pilots, optimized for speed and aesthetics rather than lifecycle stability. Those pilots often succeed just long enough to justify expansion—then fail… Read More »
Why Multimodal Interaction Is Replacing Single-Interface Design For more than three decades, interactive systems—from kiosks to digital signage to self-checkout—were defined by a simple formula: screen plus touch. That model powered the first wave of self-service and automated interaction across retail, healthcare, transportation, and government. But it is no longer sufficient. Today’s interactive environments demand more flexibility, greater… Read More »
Recent developments in self‑service technology for major restaurant chains Here’s our SST summary (January 25, 2026) focused on meaningful recent developments in self‑service technology for major restaurant chains (kiosks, conversational/voice AI, drive‑thru AI, robotics/automation, computer‑vision, and app/mobile ordering): Key Recent Developments AI & Drive‑Thru Ordering McDonald’s continues expanding AI applications in 2026, integrating AI across operations—improving drive‑thru accuracy and exploring… Read More »
Photo provided by the National Retail Federation. NRF Big Show 2026 Report One would be guilty of hyperbole to say that the NRF Big Show in New York City has become the largest self-service technology show in the world. But a veteran attendee can certainly say the number of unattended service exhibits has surged every year, driven by… Read More »
From Decline to Discipline: Why Steak ’n Shake Turned to Automation For decades, Steak ’n Shake built its reputation on made-to-order burgers, table service, and late-night diners. But by the late 2010s, that model was under severe pressure. Rising labor costs, inconsistent service, shrinking margins, and declining traffic forced leadership to rethink the fundamentals of how orders were… Read More »
All About Retail Kiosks Retail kiosks solve bottlenecks at checkout, extend digital capabilities into the aisle, and give shoppers faster control over tasks like paying, looking up inventory, and accessing services without waiting for staff. What problems do kiosks solve in retail? Retail kiosks reduce line congestion, speed up routine transactions, and free associates to focus on… Read More »
Questions on Security and Compliance Kiosks are treated as part of your digital and built environment, so ADA, privacy, and payment rules apply much like they do to websites, POS, and ATMs. Are kiosks required to comply with the ADA? Yes. Public‑facing kiosks used in places of public accommodation or by covered entities are expected to be accessible… Read More »
FAQ — the Top Level for Self-Service This FAQ is maintained by The Industry Group and KioskIndustry.org editors, drawing on three decades of deployment experience across retail, QSR, healthcare, government, and transportation. To make comments or suggestions email [email protected] What is a self‑service kiosk? A self‑service kiosk is a customer or employee activated device (via touchscreen, voice, presence,… Read More »
Year-End 2025 Highlights Advanced Kiosks has been hard at work rolling out new innovations, completing major projects, and helping agencies and organizations modernize how they serve the public. 1/ 🚀 Year-End Wrap from Advanced KiosksAdvanced Kiosks closed out 2025 with major momentum across payments, public sector deployments, AI software, and developer tools. Here are the highlights worth noting… Read More »
Selecting an OS for your Kiosk When we ask kiosk manufacturers which OS do they prefer, we always know the answer — “Whatever the client asks for…”. Having said that it is hard to escape the legacy in kiosks that Windows has created, and in digital signage as well. Point of Sale and Vending for that matter. Thanks… Read More »
Introduction: Why Service Decisions Matter More Than Hardware Price Editors Note — This post has two main sections — Writer+AI and Writer Only — How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their… Read More »
Other Self-Service Verticals We Cover The Industry Group delivers comprehensive, vertically-focused coverage across the entire self-service technology ecosystem — from kiosks and digital signage to point-of-sale (POS), retail automation, and smart-city infrastructure. As a specialist media and data platform, the Group’s editorial mandate spans multiple adjacent verticals to meet the needs of OEMs, system integrators, service providers and… Read More »
Setting up Assigned Access Assigned Access or Kiosk Mode is lively subject. We would remind you of our cautions below: It’s tempting for IT to “learn” how to set up kiosk mode. That entails making mistakes. Some that will be very costly. Better to use a mature tool and understand it first before thinking a few browser settings… Read More »
Service Series — Small and Medium Business Options Kiosk Service Options for SMBs Upon deciding to deploy self-service kiosks, Small and Medium Businesses (SMBs) a critically important decision to make, and that is how to service the kiosk in the field post installation. While this decision might seem straightforward at first, it is a complex decision that starts… Read More »
Smart Police Stations, Court and Government Offices & Payment Kiosk Advanced Kiosks provides hardware and a complete software application with remote monitoring. You can email [email protected] Here’s what’s up this month: Itasca County Case Study, Updated with DATA – The results are in, and this one really shows how our technology is being used in smart police stations to streamline public… Read More »
Supplier and Vendor Companies in Kiosk Industry Discover the world’s leading supplier and vendor companies in the kiosk industry, offering solutions for self-service technology, retail, hospitality, healthcare, and more. From kiosk manufacturers to AI-powered assistive devices, this directory connects businesses with innovative partners who deliver hardware, software, accessories, and comprehensive consulting services. Explore recognized kiosk industry leaders and… Read More »
Menu System for Nutrition in Hotels Hotels and restaurants across Europe are facing the same challenge: how to provide guests with clear, accessible information about ingredients, allergens, and nutritional values—while staying compliant with EU food labeling regulations. The solution? NutriHotel + SiteKiosk. 🔹 NutriHotel streamlines recipe management, automatically capturing nutritive values, allergens, and additives 🔹 SiteKiosk takes that… Read More »
Car Player Radio Tablets Are Big Android all-in-one touchscreen car radios are big. The global car audio market (including advanced Android units) is estimated at $13–15 billion for 2025, with expected growth to $18+ billion by 2032. As part of our APAC group we want to highlight Car Radios. Not the usual Android tablet technology we cover but… Read More »
Signage and accessibility on display at Future Travel Show WESTMINSTER, Colo., Aug. 26, 2025 (SEND2PRESS NEWSWIRE) — Widely regarded as “the CES for aviation,” FTE Global continues to redefine the future of air transport, returning to Long Beach, California in 2025. Join The Industry Group for this landmark event, once again co-located with APEX/IFSA Global EXPO, forming the largest and… Read More »
What Next For the Self-Service Industry? We heard about it last week and noted it on the homepage. Zebra has a knack for this. Think Motorola for example. Rumors were that Crestview wasn’t entirely happy with the results at Elo. Rumors of the sale were at RetailNOW. We are sad to see Elotouch, once again, sold off. They… Read More »
Digital Signage Software Accessible and Interactive Sitekiosk news – When searching for high-quality interactive digital signage and kiosk software, SiteKiosk has been delivering reliable solutions since 1996—nearly 30 years of proven experience. SiteKiosk Online specializes in kiosk software and interactive digital signage solutions. At less than $240 for a single license, it is a proven and highly experienced software solution.… Read More »
Looking for Kiosks but Searched for Kisok? It happens. Kiosk Industry provides a convenient solution with over 500 retail kiosk manufacturing companies, suppliers, and kiosk component providers. Whether you’re looking for cash payment kiosks or an informational kiosk (such as a tablet kiosk), we have the right kiosk manufacturers for you. Our comprehensive services cover software, hardware, wireless,… Read More »
Flight Physicals Via Kiosks Telemedicine As the field of AMEs continues to thin and demand for FAA medical certification rises, kiosk-based flight physicals could make a lot of sense. From Patientkiosk and Flying Mag Editors Note: In January 2023 we had our first call with Clayton at Mayo Clinic. 30 months to pilot… Mayo Clinic’s Vision for Remote Flight… Read More »
Information Kiosk Editors Note: image from Kiosk Information Systems circa 2003. An information kiosk is a self-service, computer-based system designed to provide users with access to information and services in public or private spaces. These kiosks are equipped with interactive or non-interactive interfaces, often featuring touchscreens, multimedia capabilities, and internet connectivity. They are widely used across industries such… Read More »
InfoComm Digital Signage Visit us at the InfoComm digital signage tradeshow. This year Kiosk Industry has a booth at InfoComm and #3489. June 11-13 Orlando. We will offer free passes and invites as part of our booth. And it is official that we are not only a Provider but now a Member (Bronze). What you will see in… Read More »
Restaurant Kiosks News Nice PR by fiserv. We noticed it on PYMNTS which does great job. Excerpt Clover Kiosk is crafted with intuitive usability to help restaurants increase order size, streamline workflow and operations, and improve the overall customer experience. With a 24” touch screen and 8” payment terminal plus a built-in printer, diners can browse menus at… Read More »
Kiosk and JAWS Overview Learn about Screen Reader kiosk accessibility with JAWS. See us at NRA next month in Chicago — Here is our main NRA page and here is floorplan #8030 at NRA show JAWS Kiosk Software by TPGi: Revolutionizing Accessibility in Self-Service Technology Self-service kiosks have become ubiquitous across industries, offering convenience and efficiency. However, accessibility remains a critical… Read More »
Harnessing Software for Controlled Internet Access: Elevating Security and Productivity In our rapidly evolving digital landscape, managing internet access has never been more paramount for both public and private sectors. This article delves into the intricacies of internet usage patterns, the vulnerabilities associated with smart city terminals, the obstacles posed by digital signage, and how innovative software solutions… Read More »
InfoComm Interactive Visit us at the InfoComm interactive tradeshow. This year Kiosk Industry has a booth at InfoComm and #3489. June 11-13 Orlando. Free Customer Invites (use KIO978). What you will see in our booth: Sitekiosk Interactive Digital Signage software MRI Smart City (Santa Monica) — double-sided outdoor Smart City iteration BoldVu Screen Size_05.2024-compressed BoldVu FSD_12.2024-compressed StudioDX Interactive… Read More »
The Future of Kiosks by Olea Olea Kiosks® February 2025 The Future of Guest Experience at Self-Service Kiosks – Personalization, Predictive Menus, and Seamless Interactions Self-service kiosks are evolving—becoming intelligent, personalized, and seamlessly connected to digital ecosystems. From AI-powered recommendations in QSRs to predictive check-ins at transportation hubs, today’s kiosks are enhancing guest experiences like never before. Imagine… Read More »
Self-Service and AI Self-service is all-encompassing these days. And AI is just enabling it even more. Insight: As much money and efficiency that kiosks and self-service have provided to businesses, our take is that very little of those savings have been reinvested in supporting the new mechanisms delivering that efficiency and availability. Service has yet to catch up. … Read More »
Pornvideo and Kiosks Let’s talk about internet content filtering. When it comes to your business or providing public access via WiFi, the objective is to provide value to your customers or users. Some considerations: You have users that will impact your bandwidth by downloading videos for example. They will get cookies installed on browsers in your system. They… Read More »
See Kiosk Industry at HIMSS By Kiosk Manufacturer Association Published 4:07 AM MST, February 17, 2025 WESTMINSTER, Colo., Feb. 17, 2025 — Kiosk Association: Come see us in booth 3165 (HIMSS site) at the Venetian for the HIMSS Healthcare conference. Say hello, make connections and setup meeting. Patient check-in, accessibility tools for UX and usability, visitor registration and even wristband… Read More »
Kiosk Software Here are the major providers of kiosk software Nanonation – custom software & digital signage 22 Miles – Digital Signage and Wayfinding Acquire Digital – advanced digital signage and wayfinding Sitekiosk – secure browser w/ remote monitoring – lockdown browser kiosk mode Acrelec — generally provides complete but does the software for kiosks and digital menu boards meldCX… Read More »