Category Archives: AI Artifical Intelligence

Conversational AI Kiosk – Valyant AI & KIOSK Information Systems Enable Contactless Conversational AI

| Source: Valyant AI

DENVER, May 06, 2020 (GLOBE NEWSWIRE) —  Valyant AI, a Colorado-based artificial intelligence (AI) company focused on customer service in the quick-serve restaurant (QSR) industry, today announced a partnership with KIOSK Information Systems (KIOSK), one of the largest global suppliers of self-service kiosk solutions, to create contactless experiences driven by conversational AI across environments in which kiosks are deployed.

“Over the past decade, interactive self-service kiosks in health care facilities, quick-serve restaurants, financial institutions, grocery stores, movie theaters and stadiums have made our lives easier with automation of mainstream services,” shares Kim Kenney, president of KIOSK. “We’re amid intense change in our economic and social environments, where different ways of doing business are rapidly evolving. As part of this transformation, we’re participating in the development of new applied technology for people to connect with their surrounding environment for everyday services. By integrating Valyant’s conversational AI capabilities into our kiosks, we help businesses by availing contactless technology that enables them to provide interactive services to customers.”

Conversational AI automates communication to create personalized customer experiences at scale. Designed to simulate human dialogue, conversational AI enables ongoing interactions with customers using natural language. For instance, a customer simply says what they would like to order or find, and instead of pressing any buttons, the application confirms via conversational voice the customer’s request and presents the order or relevant information on a kiosk screen. Valyant’s proprietary conversational AI platform reduces wait times, increases average upsell and provides insights into the business. Coupled with digital kiosk technology, this technology provides a completely touchless solution for businesses spanning hospitality, retail and health care.

“Conversational AI delivers contactless interactions because the technology is capable of driving the visual display to deliver intuitive user interfaces that require the least amount of button presses possible,” said Rob Carpenter, CEO and founder of Valyant AI. “By combining conversational AI with digital kiosk technology, users no longer need to touch the screen to trigger actions — the platform takes orders, answers questions and completes transactions for users using only voice commands.”

Self-service kiosks aid social distancing efforts and provide convenience for customers who prefer a touch-free experience. The deployment of digital kiosks is also important to the safety and well-being of essential employees working to keep our economy moving. Restaurant employees, for example, can come into contact with hundreds of different customers over the course of a day. With conversational AI kiosks, there is now sophisticated adjunct technology to provide customers with fast, personalized service while protecting employees and enabling them to focus on more value-add activities.

To better understand how self-service kiosks and conversational AI combine to safeguard customers and employees, improve operations and keep businesses running as smoothly as possible, please visit https://valyant.ai/#/services/kiosk.

About Valyant AI

Valyant AI provides QSRs with an upbeat and professional voice-based artificial intelligence (AI) customer service platform that is always ready to assist. One of the world’s first commercial deployments of enterprise AI, Valyant AI can easily be integrated in call-ahead phone systems, restaurant drive-thrus, mobile apps and more to support customers at every touchpoint, anytime and anywhere. Whether helping to address labor shortages or enhancing customer service, Valyant AI delivers an unmatched customer service experience. With Valyant AI, the future of customer service is here. For more information, please visit https://valyant.ai/.

About KIOSK Information Systems

As the market leader in self-service solutions, KIOSK provides proven expertise in design engineering, application development, integration, manufacturing, field support, and managed services for even the most sophisticated self-service platforms. A deep portfolio of standard and custom KIOSK designs are deployed among Top 100 Retailers and Fortune 500 clients in a wide array of self-service vertical markets. To learn more, visit kiosk.com, and connect with us on LinkedIn, Twitter and YouTube.

###

Bethany Osborn
MAPRagency 
bosborn@mapr.agency
720-466-3349

How AI is Creating Jobs in Restaurant Industry

From post on Retail Automation from Restaurant Technology News Feb 2020 – AI is creating jobs. ATM example.

How AI Creates Jobs

By  | February 23, 2020

AI is boosting efficiency and making life easier for thousands of AP professionals today. But many of these professionals are undoubtedly wondering if sophisticated software might one day put them out of a job. From Restaurant Technology News Feb 2020

walmart irl AI lab

Some of the new duties and responsibilities of the AP clerk have not yet been discovered, while others are already taking shape today. In midsize businesses, the AP department is increasingly playing a much more strategic and central role. That’s because automation lets people graduate from “data entry” with almost no impact to data analysis and collaboration for a much greater impact. Add in machine intelligence, and the AP department becomes part of a broader sourcing strategy.

For instance, imagine managing dozens of restaurant locations. Data analysis helps a company discover trends and discrepancies within its vendor network, but it still takes humans to act on them. Accountants can analyze what they’re paying for specific food items store by store, and they might realize that the same vendor is charging more at some locations or the same product might be supplied by two different vendors. This information gives operators the information needed to start a conversation with suppliers to either consolidate with the cheaper provider or to renegotiate payment terms. That kind of dialogue, coupled with more on-time payments, strengthens those valuable relationships.

Society is only in an early chapter of a much longer story when it comes to automation. Intelligent machines will redefine jobs as they boost productivity, and rather than taking jobs away, partial automation powered by AI might make everyone’s job more enjoyable.

For more information on the Yooz platform visit GetYooz.com, email info@us.getyooz.com or call 832-384-9669.

More Recommended Reading

 

 

Drive Thru Kiosk AI – Good Times Voice AI Order Taking

 Original complete article on the Denver Post published 2/15/2019.  Support the Denver Post!  Updated 3/23/2019.

AI Taking Your Order at Drive Thru Kiosk Voice

The Good Times Burgers & Frozen Custard at 2095 South Broadway is testing artificial intelligence to take drive-through breakfast orders. The artificial intelligence company, Valyant AI based in Denver says their deal marks one of the first in the world for this type of business-focused technology.
AI Drive Thru Kiosk
The new system will help Good Times during peak hours when speed is a priority. Quick-serve restaurants earn nearly 70 percent of their business from drive-through customers, the release stated. If a line of cars stretches too long, potential customers are likely to drive away. That is where Good Times hopes artificial intelligence can step in.

“The biggest challenges to these types of models is nobody orders food the same way,” Carpenter said. “Think of soda, or pop, or Coke. In one region, Coke could be referring to I want a soft drink. In another region, Coke refers to a very specific product.”

Related Links

Other AI Links

Related KI articles on AI

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Machine Learning, Inference Engines and AI – & Self-Service

As a public techno service here are some of the recently released machine learning devices available.

Say “Hello” to Google Coral
Edge TPU, Google’s custom ASIC for machine learning has arrived.

During Injong Rhee’s keynote at last year’s Google Next conference in San Francisco, Google announced two new upcoming hardware products: a development board and a USB accelerator stick. Both products were built around Google’s Edge TPU, their purpose-built ASIC designed to run machine learning inference at the edge.

Almost a year on, the hardware silently launched “into Beta” under the name “Coral” earlier today, and both the development board and the USB accelerator are now available for purchase. The new hardware will officially be announced during the TensorFlow Dev Summit later this week.

Inference machine learning with Google

Comment

All of the compute platforms discussed are inference processors designed to effectively execute (use not train) neural networks. Self-service applications might include speech recognition, speech synthesis, language understanding and processing, customer support chat bots, optical recognition, scanning, counting, tracking, sentiment analysis, advertising optimization, etc… Imagine engineers train a neural network in the lab for some purpose then want to deploy it into stand-alone hardware devices that can’t afford to rely on connectivity and cloud computing. (eg: battery powered devices, smart cameras, smart sensors, autonomous platforms, alarms, etc…) While limited compared to large systems, these small new inference-oriented processors are suitable for certain AI deployments on the edge (translation: local inference tasks).

Murray Macdonald

Arm Helium adds new extension providing up to 15 times performance uplift to machine learning (ML) functions, and up to 5 times uplift to signal processing functions.

 

COMMUNITY.ARM.COM
Arm announces Armv8.1-M, the latest version of the Armv8-M architecture, including the new M-Profile Vector Extension (MVE). Arm Helium is the MVE for the Arm Cortex-M processor series.

 

BLOG.HACKSTER.IO
Apart from the PocketBeagle, most of the new boards released recently based on the BeagleBone architecture have been built by third…