Category Archives: Food order kiosk

Order Kiosk News

Complete case study on the positive impact that customer ordering kiosks provide to a relatively small retail shop. Most of us like to think in terms of 14,000 kiosks at Mcdonald’s and relegate small businesses to the footnotes.  It’s a challenge aggregating literally tens of thousands of SMBs and dealing with an overall number literally 3X the number of Mcdonald’s.  The fact is this is a small bubble tea shop in Kansas City and they have been killing it with 100-200+ orders a day through their kiosks.  A great example of how kiosks can help a business save costs as well as how readily customers adopt the technology these days.  More orders and faster orders with fewer people. One of the main points the restaurant makes is shortening the decision process customers go thru when ordering (and not tying up employees to wait on them while they do).

These units serve a dual purpose. On the one hand they allow customers to enter their orders. Secondly they provide digital signage and digital messaging in-store.

Cost Effective? 

Clover calculations are 16 weeks to be profitable. With affordable kiosk hardware and a low monthly cost of only $69 per kiosk.

Baldor & Whole Foods Announce Baldor food kiosk for self-order

HUNTS POINT, N.Y., July 19, 2016 (SEND2PRESS NEWSWIRE) — Baldor Specialty Foods, the premier ingredient source for NYC’s best chefs, today announced a collaboration with Whole Foods Market’s Northeast Region that will make the company’s selection of unique culinary items available to home cooks for the first time through an in-store, digital kiosk called The Baldor Forager which will launch exclusively on July 26 in coordination with the grand opening of Whole Food Market Williamsburg. – News from Baldor Specialty Foods, Inc., issued by Send2Press Newswire

Source: www.send2press.com

Interesting example of completely custom online food service moving into bricks and mortar?

Self-Order Kiosk And Locking Technology

The locking experts at Camlock Systems Ltd are proud of their long-standing relationship with Evoke Creative Ltd. Recently, Evoke has designed and manufactured self-order kiosks for the world’s largest chain of fast food restaurants. Camlock was involved in this project from the early stages. Following careful evaluation, Evoke chose the Series 31 cam lock to secure the kiosks.… Read More »

McDonalds kiosk – Evolution of fast-food. More people + automation . 

McDonald’s is simply responding to competition from other chains that have offered “enhanced burgers,” said Hilda Fahey, a company representative who was in Simcoe to help with the changeover to the new services at the Queensway East restaurant.

Source: www.simcoereformer.ca

“We have 35 different people we didn’t have before,” Maskell said on a Wednesday afternoon while preparing for an opening that night for the new services.

 

More people are needed in the kitchen, he explained, to service the customers out front.

Ingenico Kiosk – Ingenico Group and Datacap Deliver Secure Pay at the Table

Ingenico Group the global leader in seamless payment, and Datacap Systems, an integrated payments middleware provider, announced today the installation of its Pay-at-the-Table solution at Uncle Oogie’s, a New Jersey and Philadelphia-based chain of pizzerias. Using Ingenico Group’s smart terminals, Datacap’s point of sale partner, PDQ Signature Systems was able to streamline the Pay-at-the-Table implementation for Uncle Oogie’s.

Source: ingenico.us

Table solution include:

 

  • Acceptance of all forms of electronic payment, including EMV chip card, magstripe and NFC/contactless, including Android Pay, Apple Pay and Samsung Pay.
  • Increased profitability as a result of higher table turnover 
  • Reduced wait times and increased service by bringing the point of sale to the customer
  • Increased customer service by reducing wait times for payment, both tableside and curbside
  • Improved business efficiency by adding real-time tipping
  • Ability to future-proof businesses by enabling acceptance of chip & signature and chip & PIN

 

Why retail automation is finally revolutionizing quick service restaurants

Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.

Source: www.zdnet.com

Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”

Panera Kiosks – Palm Beach Gardens gets “fast lane” kiosks

The row of four iPads is right inside the door, across from the traditional cashier station. Customers can order from their history and favorites, customize menu items, redeem rewards and pay with credit cards, just as they can at the regular check-out.

Source: npbc.blog.palmbeachpost.com

The Panera at 3186 Northlake Boulevard doesn’t have the fast-lane kiosks yet, but it will eventually. Most stores will have four to eight kiosks, according to an article by USA Today detailing technology-based efforts Panera is making to reduce wait times.

The St. Louis-based company started rolling out its “Panera 2.0” improvements in 2014.

Order Kiosk – Review of McDonalds Kiosk Ordering

They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.

Source: www.businessinsider.com

Good point on the oversize smartphone.  Writer says the units are expensive but never notes a cost.  Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.  

 

They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.

McDonald’s – Wall Street cheers replacement of cashiers with kiosks

McDonalds Kiosk Raises Earnings Expectations by Analysts Cowen says McDonald’s will upgrade 2,500 restaurants to its “Experience of the Future” technology by year-end, which includes digital ordering kiosks. The firm raises its rating on McDonald’s to outperform from market perform and price target for the shares to $180 from $142. Same store sales estimate for 2018 raised to… Read More »

NEXTEP SYSTEMS Self-Order Software

NEXTEP SYSTEMS joined as a charter member of the Kiosk Industry Group in 2015.  A profile of NEXTEP follows: The NEXTEP Advantage: Single platform software eliminates the headaches and costly interfaces necessary with legacy solutions. Our cloud based technology reduces hardware needs and associated costs while giving operators a web based tool to manage their concept from anywhere.… Read More »

In The Wild – Drive-Thru Kiosk Self-Order Subway Drive Thru

Caught in the Wild – Subway Drive Thru Kiosk   Steve Evans Account Manager for the World’s Fastest Drive Thru™ Kiosk Solution at NEXTEP SYSTEMS Hello folks!  Please help me congratulate Tara Hill and her staff for her implementation of our World’s Fastest Drive Thru™ Solution at her brand new Fresh Forward SUBWAY® Restaurant located in Lower Sackville, Nova… Read More »

Coca-Cola Digital Marketplace Launching for North America

Coca-Cola’s Marketplace Connects Customers to Leading Technologies for Every Aspect of Business to Increase Customer Revenue NEWS PROVIDED BY Coca-Cola North America  ATLANTA, June 25, 2019 /PRNewswire/ — Coca-Cola North America is launching a digital marketplace this fall that connects its foodservice customers to pre-vetted, industry-best restaurant technologies with competitive pricing. The marketplace of solutions for front of house, back of… Read More »

Restaurant News – Global Payments Acquires SICOM

Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants September 27, 2018 04:05 PM Eastern Daylight Time ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as a… Read More »

Drive Thru Ordering – McDonalds Goes For Dynamic Menus in Drive-Thru

Published March 25th Yahoo News [April 1st update — McDonalds makes a second purchase. This time it is mobile software. The burger giant is making a $3.7 million minority investment in the New Zealand-based company Plexure] Excerpt The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s… Read More »

Tapit demonstrates unique self order kiosk

Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self order kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self order kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit… Read More »

Dunkin’ on Demand digital kiosk – New Store Announcement Nashville

Excerpt from Wannado Dunkin’ announced it will host a grand opening celebration on Tuesday, February 4 to unveil its newest Next Generation Store in Nashville located at 400 21st Avenue South. Attendees will get a glimpse at the store’s new modern design and in-store innovations, including a cold beverage tap system and Dunkin’ on Demand digital kiosk. With fully… Read More »

Casino Automation – Automated Cocktail Drink Dispensers

Reported on Vital Vegas Feb 20202 – MGM Resorts testing automated beverage dispenser in casino.  It appears to be situated in service area so it would actually be operated by employees. The bartender remains.  It’ll be awhile before conversational AI (and customer charge method) are developed. Thanks to Frank at Olea Kiosks. While everyone involved with the roll-out of… Read More »

Presto Offers Tabletop Kiosk For Free

Noted on Presto.com March 2020 –the Learn More link provides PDF with following information. Not sure if it is standalone kiosks or it is tabletop. Worth noting that most restaurants for next 6-10 weeks are likely closed to in-store traffic. Another site checked with Presto and was told — The free kiosks will be available for the duration… Read More »

In The Wild – COVID19 Use Of Kiosks For Outside Ordering

Outside Order Terminals Editor Note: Nice note on LinkedIn on using countertop kiosks for outside ordering during COVID-19 shelter time.  The example below is from Habit Burger who is using countertop kiosks from Olea Kiosks. Mike Repetti at The Habit Burger Grill is a genius! Because he chose to deploy our Austin model kiosks he was able to… Read More »

QSR by Pyramid Computer and Intel Showcase

  Learn about efficiency and convenience in the QSR industry by Intel Corporation with self-service kiosks by Pyramid Computer GmbH showcasing technology frontrunner Hesburger. Blog Link  Kiosks: automatic for the people 05-Feb-2021 By BigHospitality Self-Self-serve kiosks have become a regular sight in fast QSR operations as restaurant groups awaken to their benefits – and the Coronavirus pandemic has only served to expedite their uptake… Read More »

Panera Kiosks Keep Their Cool – iPad Kiosks Are Still a Thing…

This may be a smartphone age, but our lives are becoming a series of kiosk stops, from ATMs and supermarket checkouts to airlines and gas stations. And now, increasingly, there’s the fast-food kiosk. Kiosks have one main purpose: to save time. And an industry that dubs itself “quick service” has zero choice but to pay serious attention to any device that espouses to shave seconds—if not minutes—off each order. That might explain why such familiar names as McDonald’s and Panera Bread are spending millions of dollars to roll out touch-screen kiosks in stores.

Source: www.qsrmagazine.com

For Panera, it’s all about giving consumers digital ordering choices.

 

Then there’s that 500-pound gorilla in the room: Aren’t kiosks really about cutting back on labor costs? “How much labor can we remove from the service package until customers finally decide that self service means no service?” Muller asks.

 

Hurst insists this is not at all the case at Panera. In fact, he says, Panera locations that have kiosks typically spend more on labor costs than those without them.

On the whole, customers mostly love touch-screen kiosks, Hurst says, adding that “the kiosk is basically an iPad.”

 

Which is why Millennials, in particular, can’t keep their mitts off of them. “Kiosks are a way for us to be even more isolated from random human contact,” Muller says.

Radius Networks and Evoke Partner to Provide In-Store and Curbside

By integrating Evoke’s digital kiosks with Radius Networks’ customer location technologies, businesses can dramatically improve both the in-store and curbside experiences for customers and employees. Radius Networks and Evoke Partnership Washington, DC — Radius Networks, a leading provider for location services, and Evoke, an interactive digital technology provider, announced a partnership to help businesses across Europe provide innovative… Read More »