Full article originally published on TheAllState.com Chick-Fil-A Now at School Campus with Self-Order Kiosks New to the nation and new to the APSU campus, Chick-fil-A order-taking kiosks were officially debuted to students on Monday, Jan. 14. The kiosks are located in the Morgan University Center food court. Lauren Fladger, Senior Leader of Chick-fil-A’s Service and Hospitality team, said… Read More »
Editors Note: We originally reported this on November 28 and continued to monitor this story from the UK to see how it developed. It originated on the tabloid website — https://metro.co.uk/ which generally publishes things that only some people on Facebook are looking to believe. The article below came out on a tabloid and it certainly bears a closer… Read More »
Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants September 27, 2018 04:05 PM Eastern Daylight Time ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as a… Read More »
Approach Video Showing How Unique Needs Met by Self-Service Kiosks GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities. With multiple industries embracing the digital experience for… Read More »
HMSHost kiosk ordering in Quick Service Restaurants Roll Out QikServe kiosk solution deployed in more than 50 highway and airport restaurants BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across North… Read More »
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Source: www.businessinsider.com
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
McDonald’s is simply responding to competition from other chains that have offered “enhanced burgers,” said Hilda Fahey, a company representative who was in Simcoe to help with the changeover to the new services at the Queensway East restaurant.
Source: www.simcoereformer.ca
“We have 35 different people we didn’t have before,” Maskell said on a Wednesday afternoon while preparing for an opening that night for the new services.
More people are needed in the kitchen, he explained, to service the customers out front.
McDonald’s on Thursday announced a bold plan to roll out its “restaurant of the future” concept to Chicago and other big U.S. cities.
Source: www.chicagotribune.com
NRF – In the Wild McDonalds Kiosk Before heading out to Newark for NRF show, Frieder Hansen of Pyramid Computer stops to order some food at McDonalds. That looks like a Polytouch unit to me. Editor
McDonalds Kiosk – Great Falls Montana Video Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu. Instead of 3 places to order, there are now 8 in the newly designed restaurant. In an effort to offer a better… Read More »
BOSTON — The world’s first restaurant with a robotic kitchen that cooks complex meals has opened. Spyce’s automated kitchen has seven cooking woks able to serve up to 200 meals an hour.The Boston eatery’s menu is based on a half-dozen bowls with flavors t
Source: kpic.com
200 meals an hour is max rate. Is average restaurant 60 customers and 20 tables. Turnover is 30 minutes? 120 customers?
SICOM Acquires Self-Order Point of Sale Solutions Provider NEXTEP SYSTEMS Lansdale, PA and Troy, MI – June 12, 2018 – SICOM announced today the acquisition of NEXTEP SYSTEMS, a provider of self-ordering point of sale solutions, digital signage and restaurant management software for managed food service, quick service and fast casual restaurants. NEXTEP’s lineup of self-ordering solutions includes kiosks, touchscreen drive thru… Read More »
From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize… Read More »
Approach32 Self-Order Kiosk for Fast Casual Frank Mayer and Associates, Inc.’s self-ordering kiosk delivers an interactive dining experience that offers expediency and order process efficiency to both customers and store employees. GRAFTON, WI – Frank Mayer and Associates, Inc. announces the launch of Approach32, a self-service kiosk designed to meet the quick service restaurant industry’s demand for customer… Read More »
After discovering the Costco food court kiosk at a location local to us, we decided to try it out for ourselves. Here’s what we thought.
Source: www.foodbeast.com
Nice video of food self-order kiosks being tested at Tustin, CA Costco. The hotdogs are legendary and the pizza (pepperoni) is top rated by Consumer Reports actually.
That’s a belief driving the startup Bite, which creates facial recognition kiosks for quick service restaurants (QSRs). Using a combination of iPads, proprietary software and machine learning, Bite’s tablet kiosks can recognize your face to unlock loyalty programs, bring up food preferences and provide opportunities for restaurants to upsell.
Source: thespoon.tech
Jack in the Box CEO, Leonard Comma, made news this week when he said “it just made sense” for his fast-food chain to consider switching from human cashiers to machines. To be sure, there are big societal implications if every restaurant made such a shift, but what if automated kiosks provide a better customer experience?
Nice write up on kiosks versus tablets in the QSR ordering space.
Source: globenewswire.com
When it comes to mobile apps vs. kiosks in the restaurant field, here’s why some experts give the edge to using a self-service ordering device over a mobile app:
Denver’s newest fried chicken sandwich spot opened in Five Points last night. Birdcall is the latest from the Park Burger team, led by Jean-Phillipe Failyau and Peter Newlin. It is the first …
Source: 303magazine.com
New Birdcall restaurant opening up
McDonalds Kiosk Raises Earnings Expectations by Analysts Cowen says McDonald’s will upgrade 2,500 restaurants to its “Experience of the Future” technology by year-end, which includes digital ordering kiosks. The firm raises its rating on McDonald’s to outperform from market perform and price target for the shares to $180 from $142. Same store sales estimate for 2018 raised to… Read More »
Multichannel ordering and payment leader targets growing trend for in-store self-service ordering Edinburgh, UK – March 22, 2017 – QikServe, the multichannel ordering and payment specialist, today announced that has rolled out a new solution for hospitality businesses that are looking to implement kiosk-based ordering and payment systems. The QikServe Kiosk Application is latest addition to QikServe’s suite… Read More »
Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.
Source: www.zdnet.com
Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”
Source: www.linkedin.com
Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi. I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.
How much better is it than regular McDs? Here’s our comparison.
Source: www.delish.com
Great review going thru the entire process.
Could cashiers disappear? Source: www.businessinsider.com and now come the objections from employees. basic fear and one of the main obstacles of self service. a lot easier to ramp up for a burst of activity by turning on a machine..
It’s useless to 70% of restaurant visitors. Source: fortune.com McDonalds doesn’t have much of a history of innovation, but it did for stunts. so he might be right. and there are many locations where the drive thru traffic is nil. And maybe that is the point. 70% of your revenue comes from drive thru. Can you increase that,… Read More »
The effect of recent minimum-wage increases isn’t yet clear, but increased use of automation technology is likely to be a result. By Richard Slawsky for Kiosk Industry Group As California and New York each prepare to raise their minimum wage to $15 an hour, operators of quick service and fast casual restaurants as well as other small… Read More »
Amid nationwide calls for significantly higher wages for fast food workers, Wendy’s and McDonald’s are testing self-service ordering kiosks.
Source: www.phillyvoice.com
Another testament by the companies on how kiosks are not aimed at minimum wage or instigated by that issue.
Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.
Source: www.washingtonpost.com
72 “restaurants of the future” to launch. By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.
In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.
Full article on Seeking Alpha Excerpts and photos Upon entering one is directed to ordering kiosks or to registers. While one may order regular items from the kiosks the benefit is to secure the waiter service and a lit numbered disc, (used at other quick served restaurants). The benefit is to serve not just the burger fans, but… Read More »
Reprinted with permission from QSRweb. Link Nov. 18, 2016 | by Shelly Whitehead McDonald’s took one giant leap into its digital future this week, saying it’s switching to self-serve order stations and table delivery for all U.S. in-restaurant dining, and will soon roll out a new mobile order and pay system for the drive-thru. The huge burger-centric chain… Read More »
The locking experts at Camlock Systems Ltd are proud of their long-standing relationship with Evoke Creative Ltd. Recently, Evoke has designed and manufactured self-order kiosks for the world’s largest chain of fast food restaurants. Camlock was involved in this project from the early stages. Following careful evaluation, Evoke chose the Series 31 cam lock to secure the kiosks.… Read More »
In the new system, customers order and sit, and Panera’s servers bring their orders to them Craig Keefner‘s insight: Nice graphic of new store layout and flow for traffic. See on www.businessweek.com
This may be a smartphone age, but our lives are becoming a series of kiosk stops, from ATMs and supermarket checkouts to airlines and gas stations. And now, increasingly, there’s the fast-food kiosk. Kiosks have one main purpose: to save time. And an industry that dubs itself “quick service” has zero choice but to pay serious attention to any device that espouses to shave seconds—if not minutes—off each order. That might explain why such familiar names as McDonald’s and Panera Bread are spending millions of dollars to roll out touch-screen kiosks in stores.
Source: www.qsrmagazine.com
For Panera, it’s all about giving consumers digital ordering choices.
Then there’s that 500-pound gorilla in the room: Aren’t kiosks really about cutting back on labor costs? “How much labor can we remove from the service package until customers finally decide that self service means no service?” Muller asks.
Hurst insists this is not at all the case at Panera. In fact, he says, Panera locations that have kiosks typically spend more on labor costs than those without them.
On the whole, customers mostly love touch-screen kiosks, Hurst says, adding that “the kiosk is basically an iPad.”
Which is why Millennials, in particular, can’t keep their mitts off of them. “Kiosks are a way for us to be even more isolated from random human contact,” Muller says.
HyperActive Technology has agreed to an all-stock deal that will make it part of the Acrelec Group, headquartered in St. Thibault, France.
Source: www.post-gazette.com
“Acrelec’s acquisition of HyperActive Technologies advances our mission of revolutionizing the way restaurant and retail brands engage their customers,” said Jacques Mangeot, co-founder of the Acrelec Group. “Combining Acrelec’s expertise in providing interactive kiosks and digital display hardware, software and services with HyperActive’s innovative drive-thru technology will allow us to become the preeminent global provider of the most comprehensive suite of solutions.”
The self-service kiosk market is growing and will be worth more than $73 billion by 2020, according to one report. An Arcrelec customer outside the U.S. does 90 percent of all indoor orders through kiosks; Acrelec believes this trend will continue with self-ordering kiosks in the U.S.
“From what we have witnessed around the world, we are confident that Americans will embrace the self-ordering option for the convenience and personalization it provides,” said Mangeot. “From a financial perspective, restaurant operators can achieve a significant return on investment from our shared technology. All of our solutions, from drive-thru systems to indoor kiosks, are mission-critical to increasing throughput and driving sales.”
You often hear that the likes of Chipotle are destroying the likes of McDonald’s. But it’s more nuanced than that.
Source: www.washingtonpost.com
Customer distribution between the chains and how they are siloed and also overlap.Chipoltes and Paneras example given.
