Category Archives: kiosk development

Voice assistants set to revolutionize commerce and become a dominant mode of consumer interaction in the next three years – Capgemini Worldwide

Source: www.capgemini.com

The research found that today around a quarter (24%) of respondents would rather use a voice assistant than a website. However, in the next three years, this figure will rise to 40%. Close to a third – 31% – said they will prefer a voice assistant interaction to visiting a shop or a bank branch, compared to 20% today.