Category Archives: Kiosk Newsbits

Kiosk manufacturer news

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA, a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

The Kiosk Industry Group acts as the professional news and marketing website for the kiosk and self-service industry. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service, and companies which assist in doing just that (hardware, software and application).

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Chehalis McDonald’s Gets $1.8 Million in Upgrades, Including Self-Service Kiosks

After 43 years, the McDonald’s on Northeast Kresky Avenue in Chehalis has received a facelift and a load of upgrades. Following two months of construction, McDonald’s now includes multiple new

Source: www.chronline.com

Lots of pictures of the inside. “The restaurant now has self-service kiosks, tableside service and sleek, modern decor,” said Lindsay Rainey, a spokeswoman for the company. “You definitely won’t recognize this McDonald’s.”

 

Nice picture of the new ‘Kids Play’ interactive game pads

 

Local owner and operator Shari Nixon also commented on the new kiosks, stating, “It’s a convenience for customers. If they’re in a hurry they can beat the line.”

 

Why Did Toys ‘R’ Us Fail?

It was not the market dynamics that took these companies under, it was the fact that their owners took on so much debt that it positioned them to only be successful if all the market dynamics went their way.  They decided to purchase a Formula One race car and forgot they have to dodge potholes on I-94 in Chicago to and from work. And when they fail the world wonders and laments the loss of these retailers and make it sound like this is an overall retail issue.  It’s not.

Source: www.ihlservices.com

Judging from the usual apocalytic headlines it is pretty easy to assume Retail has been officially terminated by a mobile phone and Amazon.  If you look at the numbers for retail it shows a $5 Trillion market is growing at 5.4% year to year. But this is bad news? 

Habit to Test Breakfast, Develop App, Kiosks | Orange County Business Journal

Habit Restaurants Inc. (Nasdaq: HABT) in Irvine will test breakfast menu items and develop a digital mobile app and a kiosk ordering system.

Source: www.ocbj.com

Other restaurant groups—including Irvine-based Yogurtland—have looked at the meal segment as well, as a way to get more customers through the door while morning-intensive chains such as Starbucks Corp. made a mirror-image bid to bring customers back for lunch.

Bendel also told analysts the burger house will develop a mobile app to “allow our customers to skip the line and place their order from their mobile phones or tablets,” in a move that also brings Habit in-line with other chains.

Habit is also “developing a self-ordering kiosk to promote speed of service [and alleviate] cashier labor.”

Bite Says Face-Recognizing Kiosks Improve Customer Experience

That’s a belief driving the startup Bite, which creates facial recognition kiosks for quick service restaurants (QSRs). Using a combination of iPads, proprietary software and machine learning, Bite’s tablet kiosks can recognize your face to unlock loyalty programs, bring up food preferences and provide opportunities for restaurants to upsell.

Source: thespoon.tech

Jack in the Box CEO, Leonard Comma, made news this week when he said “it just made sense” for his fast-food chain to consider switching from human cashiers to machines. To be sure, there are big societal implications if every restaurant made such a shift, but what if automated kiosks provide a better customer experience?

Colorado Motor Vehicle Self-Service Kiosks Expanding to Additional Counties

Eleven new counties are receiving easy to use Colorado MV Express kiosks, beginning August 2017.  

Source: www.webwire.com

The Colorado MV Express self-service kiosk program was piloted in Arapahoe County beginning in February of 2017. Arapahoe County residents have processed over 12,000 kiosk transactions since the program began.     , , , , Tremendous customer acceptance in Arapahoe County resulted in the expansion of MV Express Kiosks into the following Colorado counties: , , , , , , • Adams County  

McDonald’s in Norwell offers touch-screen ordering

NORWELL – The McDonald’s restaurant on Route 53 in Norwell is among the first of the burger chain’s 300 franchises in Massachusetts to be equipped with touch-screen kiosks. Using a kiosk, a customer can scan the menu and place an order, swipe a credit or debit card, get an order number and wait for the food to be delivered to a table. A customer who wants to pay with cash can get a ticket at the kiosk and take the ticket to the service desk. Customers who would prefer to order the

Source: norwell.wickedlocal.com

Eventually, 14,000 McDonald’s restaurants in the U.S. will have the kiosks. They were first introduced at lo cations in California, Florida and New York.

The company is also planning to revamp restaurant interiors and drive-up windows.
During the reopening of a McDonald’s in New York City in November, CEO Steve Easterbrook said the addition of technology would not cause jobs to be eliminated.

McDonald’s rolls out kiosks for customizing orders

From super-size to customize — that’s the path McDonald’s is taking in an effort to reverse 11 straight quarters of declining same-store sales. New Yorkers can be among the first in the US to parti…

Source: nypost.com

Allen and Cort Norman, the franchise’s married owners, say younger customers have been taking to the kiosks — tested in the store since July 30 — as if that’s the way business has always been done.


Over the past 12 months, shares of fast-casual chains like Chipotle Mexican Grill, up 10.1 percent, and Panera Bread, up 35.7 percent, have outperformed McDonald’s, up 5.4 percent.

Veloxity to Feature Phone Charging Kiosks at BizBash NYC

BOSTON, Oct. 13, 2015 /PRNewswire/ — Veloxity (http://www.veloxity.us), a leading provider of commercial cell…

Source: www.prnewswire.com

Veloxity sells and rents the kiosks to customers in the event, university, airport, hospital, casino, and restaurant industries. Companies surveyed by Statista said they planned to increase their spending at tradeshows 26%, in 2013. Products such as cell phone charging kiosks fit right in with this trend. The Veloxity charging kiosks include a built-in LCD screen for customizable display ads, branding and sponsorships.

 

According to the International Associations of Exhibits and Events, the trade show industry has grown at a rate of about 3% per year since 2013. It has grown 3.6% from 2010-2015 in the United States alone, where the industry represents as much as $15 billion in revenue per year. In addition, attendance has been steadily increasing.

Walgreens deploys drug disposal kiosks

The drug disposal kiosks will allow for the safe disposal of medications, including opioids and other controlled substances, ensuring drugs are not misused.

Source: www.chicagotribune.com

The initiative, announced Tuesday, will allow for the safe disposal of unwanted and expired medications, including opioids and other controlled substances, ensuring the drugs are not misused. The installation of kiosks began in California and will expand to 39 states this year, including Illinois.

Most of the kiosk locations will be at 24-hour Walgreens stores, the Deerfield-based company said.