Category Archives: Member

Member of The Kiosk Industry Group which acts as the professional news and marketing website for the kiosk and self-service industry. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems.

Analytical Design Solutions Inc. Celebrates 25th Anniversary

We are celebrating a big birthday! Analytical Design Solutions Inc is celebrating 25 years of business.  With our roots in Engineering Consulting and Software Development, ADSI is proud to be a fixture in the York Tech Community and is excited to continue to excel in the kiosk software, interactive digital signage, and mobile device management arena. President and… Read More »

Kiosk Best Practice – Picking a Provider

Picking a Self Service Provider To assist the industry Kiosk Industry Group publishes vendor neutral kiosk best practice studies. Thanks to our sponsors for making this possible. Olea Kiosk for custom and standard kiosks, KioWare with software for kiosks, KIOSK Information Systems, ARCA payment automation, PROVISIO kiosk software, Crane currency management, OptConnect with 3G/4G connectivity for kiosks & ATMs. and TurnKey Kiosks with… Read More »

Unattended Retail Tracker Has UCP #2 Behind Ingenico

We try and highlight members and UCP has been scored as #2 in the PYMNTS Unattended Retail Tracker, only exceeded by Ingenico who is #1.  Pretty good company to be in.. PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for The PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly… Read More »

New Kiosk Software for Android Adds Knox Support & MDM

Android Kiosk Software Adds Knox Support and advanced MDM functions KioWare has released a new version of KioWare for Android (Version 3.9) which moves KioWare significantly into the realm of MDM and adds new interactive digital signage features.   The full press release is found here: http://www.kioware.com/news.aspx?nid=275 Highlighting the relevant points Adds some features specific to Samsung devices (via… Read More »

Kiosk Software – KioWare for Windows – new version

New KioWare kiosk software for Windows KioWare released version 8.5 of KioWare kiosk software for Windows with a ton of new features and enhancements.  See press release online at KioWare site. James Kruper, President of KioWare notes, “system security should be reliable and easy to configure with a strong feature set for kiosk customization. This update of KioWare… Read More »

TECA kiosk cooling is latest member of Kiosk Industry Group

TECA Kiosk Cooling & Heating makes a wide range of solid state thermoelectric cooling products, including air-conditioners, cold plates and liquid chillers.

Source: kioskindustry.org

New member TECA which makes thermoelectric cooling units.  TECA split off from Borg a few years ago and makes a terrific kiosk cooling partner.  When space is at a premium the normal condensing HVAC is not going to work and you have to go thermo. Their sizing calculator is outstanding.

Metrofloor Selection Center In-Store Merchandising

Frank Mayer and Associates, Inc. has a new in-store merchandising program for the flooring and home products market at-retail. Metroflor Corporation, a leader in luxury vinyl tile flooring solutions and one of the first flooring manufacturers to bring the LVT product to retail, has stepped into the retail marketplace with an innovative new flooring product. The Metroflor Selection… Read More »

​Interactive Kiosks for Family Gaming Venues

Frank Mayer and Associates Inc. have partnered with game developer Creative Kingdoms to create interactive gaming kiosks for children.

Source: www.digitalsignagetoday.com

“Working with Frank Mayer and Associates Inc. has really helped us to take our game play to the next level,” Creative Kingdoms Senior Vice President Melissa Blettner said in the release. “With the combination of virtual environments on the interactive kiosks and our physical effects, our games have become a more immersive and engaging experience. The streamlined design and production of the kiosks has allowed us to expedite our installation process with easy plug and play setup.”

Wendy’s Serves Up Big Kiosk Expansion As Wage Hikes Hit Fast Food

Wendy’s will make self-service ordering kiosks available to all of its franchises later this year as minimum wage hikes help market push labor costs.

Source: www.investors.com

6,000 plus restaurants getting selfservice kiosks. Adoption rests with the franchisees. Most have been raising prices. Most of minimum wage is phased in years from now and virtually unchanged in California.

 

  • New York went from 9.00 to 10.50 (on way to 15)
  • CA went to $10 this from $9.00
  • Company owned Wendy stores number is 5% of total stores.
  • Wage inflation seen at company stores is 5%
  • More customers hit bottom line at 3.6% same store sales increase for last quarter

 

Wendy’s President Todd Penegor said, “wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. Still, the company is wary about both wage hikes and a possible recovery in commodity prices and is “working so hard to find efficiencies” so it can deliver “a new QSR experience but at traditional QSR prices.”

 

In addition to self-order kiosks, the company is also getting ready to move beyond the testing phase with labor-saving mobile ordering and mobile payment available systemwide by the end of the year. Yum Brands and McDonald’s already have mobile ordering apps.

 

Case Study – Leading Restaurant Chain Integrates Mobile Apps, Point-of-Sale Kiosks and Integrated Infrastructure to Boost Sales and Increase Customer Loyalty

A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.

Source: www2.wwt.com

Excerpt – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.

Case Study – Courthouse Bill Payment with MEI BNR

A speedy way to pay your speeding ticket When General Payment Systems, Inc. (GPSI) made the move into courthouse payment systems, they needed a compact solution that focused on a number of criteria including efficiency and reliability. The company found the perfect product thanks to an innovative cash recycler from Crane Payment Innovations. “We were moving into the court space and ultimately… Read More »

The Future Today: A Look at Smart Restaurant Technology

Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?

Source: www.foodabletv.com

Excerpt:  “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”

 

“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”

 

Rest of the story on Foodable.

Panera 2.0 Initiative Gives Investors 10% Return!

Since 2012, Panera Bread has been driving growth in their restaurants and have invested in tablet kiosks (which is part of their Panera 2.0 initiative) to increase their sales and customer experience.

Source: www.linkedin.com

Nice breakdown on the positive “consequences” of expanding customer choices (aka omnichanneling if I may). In Panera’s case the increased rate of return is what counts to investors (and the Board of Directors).

 

More ways to order mean more orders in this case right? 

Whitepaper – Smart Technology & Interactive Retail

Smart technology consumer products are breaking the interactive retail barrier in creative, educational and experiential ways. Frank Mayer and Associates, Inc. sponsored a white paper, “Interactive retail opens the door to market growth”, delving into this topic and what to watch for in the coming year. An excerpt from the whitepaper: While more and more retailers offer experiential… Read More »

Retail kiosk Providing Endless Aisles & Happier Customers!

Success in retail is often measured by revenue-per-square-foot and customer satisfaction. Find out how retail kiosks can bring you more of both!

Source: www.olea.com

Some good points. Recommended read

 

  • 72% find them to be more convenient alternative
  • 55% use them when there is a line at the cashiers
  • 13% wanted to keep their transaction private
  • 12% did not want to interact with cashiers, and as a caveat, 20% of Millennials did not want to interact with cashiers

 

Success Story – Museum Kiosk using Table Kiosk

Declaration of Independence Museum Kiosk Purpose:  provide public interaction and access to Declaration of Independence via a museum kiosk and more specifically a multitouch table kiosk to let visitors sit and use. Client:  Albert and Shirley Small Special Collections Application Development:  Jim Gibson of Gibson Design Associates working closely with University of Virginia Librarian Robert Perkins Kiosk software:  KioWare… Read More »

Kiosk Software – New KioWare for Android Update 3.7

Kiosk Software KioWare for Android Version 3.7 of KioWare for Android is now available. The latest release of KioWare for Android continues to support EMV certified mobile payments via Credit Call’s newest release of the mPOS CardEaseMobile framework (1.11).  KioWare for Android now also supports devices providing detection of user presence. Analytical Design Solutions Inc. (ADSI) has released… Read More »

Why Your Retail Business Needs A Kiosk Survey | CustomerThink

Forget receipt surveys or email surveys, which only collect feedback well after the customer has left your store, and consider for a moment the advantages of capturing customer sentiment in the moment. Not only are customers more likely to remember the details of their experience, but you don’t have to rely on them to head home and plug in a survey URL.

Source: customerthink.com

Overall, the reasons to ditch receipt and email surveys and adopt kiosk surveys are plentiful. Kiosk surveys offer a more visually pleasing experience for the customer, and survey incentives like coupons or free gifts can be prominently promoted on the main screen.

It’s time to say goodbye to ugly web survey forms, and hello to beautiful iPad surveys. Your customers will thank you for it.

Kaiser Permanente Health Center Puts Patients First

Kaiser Permanente CEO Bernard Tyson is rolling out his vision for the future of American health care in a series of new California clinics.

Source: www.fastcoexist.com

Nice read on new Kaiser user experience. Reminds me of new Centura hospital which just went in around the corner from me here in Denver.

 

The experience starts with the waiting rooms, which take their cues from retail and hospitality. At the Manhattan Beach outpost, the vibe is warm, West Coast modernism: There’s lots of wood, natural light, and inviting touches, such as a living wall of green plants. A pair of ATM–like kiosks near the front door allow members to check themselves in if they prefer not to wait for the tablet-wielding receptionist. They receive a text alert when the doctor is ready.

 

Kaiser’s new spaces are also about keeping costs low: They are designed to be more efficient at serving patients. The first 10 hubs are projected to boost the number of face-to-face visits per exam room by between 20% and 40% and to deliver overall square-footage cost savings of 10%, thanks to space-conscious floor plans, redesigned collaborative work flows, and investments in new technologies.

The benefit of bill-payment kiosks

Next, you need to consider user security, since bill-payment kiosks deal with sensitive information. “At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.

One way to keep your kiosk secure is to use kiosk software to lock down the kiosk and prevent hackers from messing with sensitive data. “Kiosks need to be secured with kiosk software if they are going to be handling sensitive information, particularly of a financial nature. Anything else is a poor substitute that can put users and organizations at risk for data theft or leakage,” Miller said. “Kiosk software is built exactly for this purpose, with file download blocking, browser lockdown, clearing of private data, resetting the browser between users, and EMV-supported payment encryption to secure payment data.”

Bill-payment kiosks can provide great benefits to retail customers, as long as you keep the basics of availability, security and customer experience in mind.

Source: www.kioskmarketplace.com

“At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.

MoneyGram Wins Double Gold at 2016 PYMNTS Innovator Awards

MoneyGram (NASDAQ: MGI) has won two prestigious gold awards recognizing the company’s commitment to innovation at the 2016 PYMNTS Innovator Awards ceremony. The company won “Best Cash Innovation” for revolutionary kiosk solutions and also “Best Comeback Story” for MoneyGram.com‘s new state-of-the-art online platform.

 

Source: www.stockhouse.com

A very successful kiosk project with bill payment. Kudos to Kiosk Information Systems and all the partners. Key features include guest and repeat user experience, multiple languages, and minimal data entry for the customer. MoneyGram’s kiosks can be found inside more than 2,200 CVS locations in the U.S. as well as inside stores and post offices in Europe.

Self Service Kiosk Market Growth Driven by Smart Cities to Hit 5% CAGR to 2020

According to Global Self-Service Kiosk Market 2016 – 2020 report, interactive touchscreen kiosks are a noteworthy feature of smart cities, which are growing in number across the globe and analysts forecast the self service kiosk market to grow at a CAGR of 5% during the period 2016 – 2020.

Source: www.marketwatch.com

These kiosks are used in smart cities for interactive advertisements, online shopping, and tourist information, among others. Kiosk vendors are taking notice of the opportunity they have in smart cities.


Tablet computers which are sleek and handy are fast replacing big self-service kiosk machines. In hotels and restaurants, tablets are being used to allow customers to check in, place orders, and provide feedback. Different industries are expected to adopt tablets in order to replace kiosks and save significantly on costs.


Application Segmentation and Analysis of the Self-service Kiosk Market – Entertainment, Financial services, Healthcare, Retail, Travel and Others (public spaces, educational institutions, governments, hotels, and restaurants)

The retail segment dominated the market during 2015, with a market share of 46%. Self-service kiosks are used in self-checkout systems, which are witnessing high adoption. This helps retailers reduce labor costs and consumers to save time. 

The Americas accounted for 62% of the market share during 2015 and is expected to grow at a CAGR of 2% during the forecast period. The presence of large retailers in the US and increasing adoption of self-service kiosks by segments such as entertainment and financial services is driving the market in the region.


The key vendors analyzed in self-service kiosk market report are Diebold, IBM, KIOSK Information Systems, NCR, and Slabb. Other prominent vendors in the market include Meridian, Outerwall, Phoenix Kiosk, Photo Finale, Rosendahl Conceptkiosk, and TravelersBox.