Editor note: Elotouch is one of the must watch touchscreen vendors in the self-service kiosk space and they have a bit of news going on. The 17xx and 19xx openframe monitors have gone end of life and included here are the official notices from Elotouch. They have the new 90 series which is replacing them. Also Elotouch has… Read More »
We are celebrating a big birthday! Analytical Design Solutions Inc is celebrating 25 years of business. With our roots in Engineering Consulting and Software Development, ADSI is proud to be a fixture in the York Tech Community and is excited to continue to excel in the kiosk software, interactive digital signage, and mobile device management arena. President and… Read More »
Picking a Self Service Provider To assist the industry Kiosk Industry Group publishes vendor neutral kiosk best practice studies. Thanks to our sponsors for making this possible. Olea Kiosk for custom and standard kiosks, KioWare with software for kiosks, KIOSK Information Systems, ARCA payment automation, PROVISIO kiosk software, Crane currency management, OptConnect with 3G/4G connectivity for kiosks & ATMs. and TurnKey Kiosks with… Read More »
Nice whitepaper by Scanalytics on traffic floor sensors. Scanalytics SoleSensors The Scanalytics intelligent floor sensors effectively transform existing spaces into smart environments that track and analyze individual patterns. From boutique shops to international department store chains, Scanalytics provides anyone with a physical footprint the tools to discover actionable insights about their customers/visitors. Floor Sensor Stats 27 million counts… Read More »
We try and highlight members and UCP has been scored as #2 in the PYMNTS Unattended Retail Tracker, only exceeded by Ingenico who is #1. Pretty good company to be in.. PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for The PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly… Read More »
Wireless Service OptConnect adds new month to month option announced in latest email. Now you can get 3G/4G connectivity for your kiosk or ATM or self service terminal for a very small investment. See OptiConnect member page for more info about OptiConnect. OptConnect Now Offering Month to Month View this email in your browser
Android Kiosk Software Adds Knox Support and advanced MDM functions KioWare has released a new version of KioWare for Android (Version 3.9) which moves KioWare significantly into the realm of MDM and adds new interactive digital signage features. The full press release is found here: http://www.kioware.com/news.aspx?nid=275 Highlighting the relevant points Adds some features specific to Samsung devices (via… Read More »
New KioWare kiosk software for Windows KioWare released version 8.5 of KioWare kiosk software for Windows with a ton of new features and enhancements. See press release online at KioWare site. James Kruper, President of KioWare notes, “system security should be reliable and easy to configure with a strong feature set for kiosk customization. This update of KioWare… Read More »
TECA Kiosk Cooling & Heating makes a wide range of solid state thermoelectric cooling products, including air-conditioners, cold plates and liquid chillers.
New member TECA which makes thermoelectric cooling units. TECA split off from Borg a few years ago and makes a terrific kiosk cooling partner. When space is at a premium the normal condensing HVAC is not going to work and you have to go thermo. Their sizing calculator is outstanding.
Frank Mayer and Associates, Inc. has a new in-store merchandising program for the flooring and home products market at-retail. Metroflor Corporation, a leader in luxury vinyl tile flooring solutions and one of the first flooring manufacturers to bring the LVT product to retail, has stepped into the retail marketplace with an innovative new flooring product. The Metroflor Selection… Read More »
Published on May 24, 2016 on LinkedIn originally. Here is link. Adam Aronson Founder & CEO at Lilitab Kiosks We’re living in a connected society. From point of sale machines to personal computers and mobile devices, tech is everywhere. One benefit of this ever-growing technological world has been the widespread adoption of tablets & the iPad Kiosk. They… Read More »
Frank Mayer and Associates Inc. have partnered with game developer Creative Kingdoms to create interactive gaming kiosks for children.
“Working with Frank Mayer and Associates Inc. has really helped us to take our game play to the next level,” Creative Kingdoms Senior Vice President Melissa Blettner said in the release. “With the combination of virtual environments on the interactive kiosks and our physical effects, our games have become a more immersive and engaging experience. The streamlined design and production of the kiosks has allowed us to expedite our installation process with easy plug and play setup.”
In the last 12 months over 140 million new malicious programs.
Wendy’s will make self-service ordering kiosks available to all of its franchises later this year as minimum wage hikes help market push labor costs.
6,000 plus restaurants getting selfservice kiosks. Adoption rests with the franchisees. Most have been raising prices. Most of minimum wage is phased in years from now and virtually unchanged in California.
- New York went from 9.00 to 10.50 (on way to 15)
- CA went to $10 this from $9.00
- Company owned Wendy stores number is 5% of total stores.
- Wage inflation seen at company stores is 5%
- More customers hit bottom line at 3.6% same store sales increase for last quarter
Wendy’s President Todd Penegor said, “wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. Still, the company is wary about both wage hikes and a possible recovery in commodity prices and is “working so hard to find efficiencies” so it can deliver “a new QSR experience but at traditional QSR prices.”
In addition to self-order kiosks, the company is also getting ready to move beyond the testing phase with labor-saving mobile ordering and mobile payment available systemwide by the end of the year. Yum Brands and McDonald’s already have mobile ordering apps.
The kiosk is designed for use in airports, hospitals, casinos and campuses, among other locations. Source: www.digitalsignageconnection.com New unit from Parabit called Aveta for interactive wayfinding and digital signage
A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.
Excerpt – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.
HIMSS Review Part 2 – Efficiency – Patient Check-In Apr 29, 2016 In the last post I covered some of the issues and advances in money and payments in healthcare. This article explores efficiencies in regard to Patient Check-In. Cost is perspective dependent– Your opinion or benefit from a healthcare spend is relative to your position in the healthcare… Read More »
A speedy way to pay your speeding ticket When General Payment Systems, Inc. (GPSI) made the move into courthouse payment systems, they needed a compact solution that focused on a number of criteria including efficiency and reliability. The company found the perfect product thanks to an innovative cash recycler from Crane Payment Innovations. “We were moving into the court space and ultimately… Read More »
Update from Lilitab Kiosks on recent projects including: Festival management – access control with badges and wrist bands. Extended battery life and 30% efficiency increase. Indianapolis Musuem of Art – interactive content as narrative for the pieces being shown in the gallery. LiveNinja Video Chat – retailers are beginning to use live video chat on premise to educate… Read More »
NEW YORK – The CEO of Carl’s Jr. and Hardee’s says he sees automated restaurants as the future of the industry and a solution to rising minimum wages. “I want to try it,” Andy Puzder told Business Insider.
More news from CKE owner (Hardee and others)
California’s plans to raise the minimum wage to $15 an hour by 2022 could spur a move in the restaurant industry toward automation.
Nice article on impact of minimum wage and automation. Now we just need to automate manufacturing automation…
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Rest of the story on Foodable.
Since 2012, Panera Bread has been driving growth in their restaurants and have invested in tablet kiosks (which is part of their Panera 2.0 initiative) to increase their sales and customer experience.
Nice breakdown on the positive “consequences” of expanding customer choices (aka omnichanneling if I may). In Panera’s case the increased rate of return is what counts to investors (and the Board of Directors).
More ways to order mean more orders in this case right?
Smart technology consumer products are breaking the interactive retail barrier in creative, educational and experiential ways. Frank Mayer and Associates, Inc. sponsored a white paper, “Interactive retail opens the door to market growth”, delving into this topic and what to watch for in the coming year. An excerpt from the whitepaper: While more and more retailers offer experiential… Read More »
New blog entry with infographic listing 4 benefits including ADA Compliance, Patient Satisfaction, Cost Savings & Efficiencies, and Interoperability.
Olea always provides lots of datapoints and metrics and this healthcare kiosk benefits infographic continues that trend.
Success in retail is often measured by revenue-per-square-foot and customer satisfaction. Find out how retail kiosks can bring you more of both!
Some good points. Recommended read
- 72% find them to be more convenient alternative
- 55% use them when there is a line at the cashiers
- 13% wanted to keep their transaction private
- 12% did not want to interact with cashiers, and as a caveat, 20% of Millennials did not want to interact with cashiers
Declaration of Independence Museum Kiosk Purpose: provide public interaction and access to Declaration of Independence via a museum kiosk and more specifically a multitouch table kiosk to let visitors sit and use. Client: Albert and Shirley Small Special Collections Application Development: Jim Gibson of Gibson Design Associates working closely with University of Virginia Librarian Robert Perkins Kiosk software: KioWare… Read More »
The news this week has been filled with the so called “Panama Papers” which have resulted in the resignation of at least one world leader, the Icelandic Prime Minister, and have caused controversy to surround others including Russian President Putin and British prime minister Cameron. The data involved was taken from a Panamanian Law Firm called Mossack Fonseca (MF) by a hacker and… Read More »
Kiosk Software KioWare for Android Version 3.7 of KioWare for Android is now available. The latest release of KioWare for Android continues to support EMV certified mobile payments via Credit Call’s newest release of the mPOS CardEaseMobile framework (1.11). KioWare for Android now also supports devices providing detection of user presence. Analytical Design Solutions Inc. (ADSI) has released… Read More »
Forget receipt surveys or email surveys, which only collect feedback well after the customer has left your store, and consider for a moment the advantages of capturing customer sentiment in the moment. Not only are customers more likely to remember the details of their experience, but you don’t have to rely on them to head home and plug in a survey URL.
Overall, the reasons to ditch receipt and email surveys and adopt kiosk surveys are plentiful. Kiosk surveys offer a more visually pleasing experience for the customer, and survey incentives like coupons or free gifts can be prominently promoted on the main screen.
It’s time to say goodbye to ugly web survey forms, and hello to beautiful iPad surveys. Your customers will thank you for it.
Next, you need to consider user security, since bill-payment kiosks deal with sensitive information. “At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.
One way to keep your kiosk secure is to use kiosk software to lock down the kiosk and prevent hackers from messing with sensitive data. “Kiosks need to be secured with kiosk software if they are going to be handling sensitive information, particularly of a financial nature. Anything else is a poor substitute that can put users and organizations at risk for data theft or leakage,” Miller said. “Kiosk software is built exactly for this purpose, with file download blocking, browser lockdown, clearing of private data, resetting the browser between users, and EMV-supported payment encryption to secure payment data.”
Bill-payment kiosks can provide great benefits to retail customers, as long as you keep the basics of availability, security and customer experience in mind.
“At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.
One of my good friends in the industry in Thomas Smith of Montegonet, oops I mean Self-Service Networks. Tom was one of the original Bay Hill bunch back in 2001 when we first set up a kiosk association. Back then he was MontegoNet but in 2007 transformed to Self-Service networks and all types of gift card solutions. Back… Read More »
Dell Embedded PC This week Dell announced the launch of its first Industrial PC (IPC) products at Embedded World, Nuremberg Germany. The products are fanless, solid-state design and highly reliable devices to use “headless” or with keyboard, mouse and monitor. Flexible and powerful, with extensive input/output (I/O) options, they run on Intel processors. Embedded Box PC 5000 is… Read More »
Cool project. 2016 JFK Digital Wayfinding project by OpenEye Global and Ikoniq. Background Ikoniq has a relationship with Westfield and has done a few projects together starting with something called the Wall Shop in Newark Airport. It is a retail store to help local businesses get access to the airport facility. Giving back to the community, per se.… Read More »