Category Archives: picks

Picks are the most newsworthy of articles posts on the site.

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

Kiosk Software – KioWare for Windows – new version

New KioWare kiosk software for Windows KioWare released version 8.5 of KioWare kiosk software for Windows with a ton of new features and enhancements.  See press release online at KioWare site. James Kruper, President of KioWare notes, “system security should be reliable and easy to configure with a strong feature set for kiosk customization. This update of KioWare… Read More »

TECA kiosk cooling is latest member of Kiosk Industry Group

TECA Kiosk Cooling & Heating makes a wide range of solid state thermoelectric cooling products, including air-conditioners, cold plates and liquid chillers.

Source: kioskindustry.org

New member TECA which makes thermoelectric cooling units.  TECA split off from Borg a few years ago and makes a terrific kiosk cooling partner.  When space is at a premium the normal condensing HVAC is not going to work and you have to go thermo. Their sizing calculator is outstanding.

​Interactive Kiosks for Family Gaming Venues

Frank Mayer and Associates Inc. have partnered with game developer Creative Kingdoms to create interactive gaming kiosks for children.

Source: www.digitalsignagetoday.com

“Working with Frank Mayer and Associates Inc. has really helped us to take our game play to the next level,” Creative Kingdoms Senior Vice President Melissa Blettner said in the release. “With the combination of virtual environments on the interactive kiosks and our physical effects, our games have become a more immersive and engaging experience. The streamlined design and production of the kiosks has allowed us to expedite our installation process with easy plug and play setup.”

Wendy’s Serves Up Big Kiosk Expansion As Wage Hikes Hit Fast Food

Wendy’s will make self-service ordering kiosks available to all of its franchises later this year as minimum wage hikes help market push labor costs.

Source: www.investors.com

6,000 plus restaurants getting selfservice kiosks. Adoption rests with the franchisees. Most have been raising prices. Most of minimum wage is phased in years from now and virtually unchanged in California.

 

  • New York went from 9.00 to 10.50 (on way to 15)
  • CA went to $10 this from $9.00
  • Company owned Wendy stores number is 5% of total stores.
  • Wage inflation seen at company stores is 5%
  • More customers hit bottom line at 3.6% same store sales increase for last quarter

 

Wendy’s President Todd Penegor said, “wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. Still, the company is wary about both wage hikes and a possible recovery in commodity prices and is “working so hard to find efficiencies” so it can deliver “a new QSR experience but at traditional QSR prices.”

 

In addition to self-order kiosks, the company is also getting ready to move beyond the testing phase with labor-saving mobile ordering and mobile payment available systemwide by the end of the year. Yum Brands and McDonald’s already have mobile ordering apps.

 

Case Study – Leading Restaurant Chain Integrates Mobile Apps, Point-of-Sale Kiosks and Integrated Infrastructure to Boost Sales and Increase Customer Loyalty

A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.

Source: www2.wwt.com

Excerpt – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.

Case Study – Courthouse Bill Payment with MEI BNR

A speedy way to pay your speeding ticket When General Payment Systems, Inc. (GPSI) made the move into courthouse payment systems, they needed a compact solution that focused on a number of criteria including efficiency and reliability. The company found the perfect product thanks to an innovative cash recycler from Crane Payment Innovations. “We were moving into the court space and ultimately… Read More »

The Future Today: A Look at Smart Restaurant Technology

Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?

Source: www.foodabletv.com

Excerpt:  “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”

 

“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”

 

Rest of the story on Foodable.

Panera 2.0 Initiative Gives Investors 10% Return!

Since 2012, Panera Bread has been driving growth in their restaurants and have invested in tablet kiosks (which is part of their Panera 2.0 initiative) to increase their sales and customer experience.

Source: www.linkedin.com

Nice breakdown on the positive “consequences” of expanding customer choices (aka omnichanneling if I may). In Panera’s case the increased rate of return is what counts to investors (and the Board of Directors).

 

More ways to order mean more orders in this case right? 

Whitepaper – Smart Technology & Interactive Retail

Smart technology consumer products are breaking the interactive retail barrier in creative, educational and experiential ways. Frank Mayer and Associates, Inc. sponsored a white paper, “Interactive retail opens the door to market growth”, delving into this topic and what to watch for in the coming year. An excerpt from the whitepaper: While more and more retailers offer experiential… Read More »

Retail kiosk Providing Endless Aisles & Happier Customers!

Success in retail is often measured by revenue-per-square-foot and customer satisfaction. Find out how retail kiosks can bring you more of both!

Source: www.olea.com

Some good points. Recommended read

 

  • 72% find them to be more convenient alternative
  • 55% use them when there is a line at the cashiers
  • 13% wanted to keep their transaction private
  • 12% did not want to interact with cashiers, and as a caveat, 20% of Millennials did not want to interact with cashiers

 

Success Story – Museum Kiosk using Table Kiosk

Declaration of Independence Museum Kiosk Purpose:  provide public interaction and access to Declaration of Independence via a museum kiosk and more specifically a multitouch table kiosk to let visitors sit and use. Client:  Albert and Shirley Small Special Collections Application Development:  Jim Gibson of Gibson Design Associates working closely with University of Virginia Librarian Robert Perkins Kiosk software:  KioWare… Read More »

Security – How The Panama Papers Breach Happened

The news this week has been filled with the so called “Panama Papers” which have resulted in the resignation of at least one world leader, the Icelandic Prime Minister, and have caused controversy to surround others including Russian President Putin and British prime minister Cameron. The data involved was taken from a Panamanian Law Firm called Mossack Fonseca (MF) by a hacker and… Read More »

Kiosk Software – New KioWare for Android Update 3.7

Kiosk Software KioWare for Android Version 3.7 of KioWare for Android is now available. The latest release of KioWare for Android continues to support EMV certified mobile payments via Credit Call’s newest release of the mPOS CardEaseMobile framework (1.11).  KioWare for Android now also supports devices providing detection of user presence. Analytical Design Solutions Inc. (ADSI) has released… Read More »

Why Your Retail Business Needs A Kiosk Survey | CustomerThink

Forget receipt surveys or email surveys, which only collect feedback well after the customer has left your store, and consider for a moment the advantages of capturing customer sentiment in the moment. Not only are customers more likely to remember the details of their experience, but you don’t have to rely on them to head home and plug in a survey URL.

Source: customerthink.com

Overall, the reasons to ditch receipt and email surveys and adopt kiosk surveys are plentiful. Kiosk surveys offer a more visually pleasing experience for the customer, and survey incentives like coupons or free gifts can be prominently promoted on the main screen.

It’s time to say goodbye to ugly web survey forms, and hello to beautiful iPad surveys. Your customers will thank you for it.

The benefit of bill-payment kiosks

Next, you need to consider user security, since bill-payment kiosks deal with sensitive information. “At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.

One way to keep your kiosk secure is to use kiosk software to lock down the kiosk and prevent hackers from messing with sensitive data. “Kiosks need to be secured with kiosk software if they are going to be handling sensitive information, particularly of a financial nature. Anything else is a poor substitute that can put users and organizations at risk for data theft or leakage,” Miller said. “Kiosk software is built exactly for this purpose, with file download blocking, browser lockdown, clearing of private data, resetting the browser between users, and EMV-supported payment encryption to secure payment data.”

Bill-payment kiosks can provide great benefits to retail customers, as long as you keep the basics of availability, security and customer experience in mind.

Source: www.kioskmarketplace.com

“At a minimum, this means your kiosk needs to meet EMV standards. Bill-payment kiosks need to have an EMV-certified payment system. This means that the data is encrypted from the moment the card is entered, through the kiosk, the gateway, the processor, and the vendor,” said Laura Miller, director of marketing, KioWare Software. In addition, you also need to keep your software and hardware up to date to close security loopholes.

Kiosk PC News – Dell Announces Industrial PC in Germany

Dell Embedded PC This week Dell announced the launch of its first Industrial PC (IPC) products at Embedded World, Nuremberg Germany. The products are fanless, solid-state design and highly reliable devices to use “headless” or with keyboard, mouse and monitor. Flexible and powerful, with extensive input/output (I/O) options, they run on Intel processors. Embedded Box PC 5000 is… Read More »

Kiosk Industry Charter Member URway Holdings

URway Holdings has signed as one of our Kiosk Industry Group Charter Members. Thanks to Ed Crowley and his team. Here is more information.

Source: kioskindustry.org

URway Holdings is a group of dynamic companies dedicated to providing unique and engaging solutions for our expanding and evolving digital ecoSystem. Our family of digital solution companies provides a 360° landscape of the entire Connected Digital World. We partner closely with our clients and assist and guide them as we develop and deploy turnkey, customer engaging, digital solutions.


Our core companies, including OneSource Interactive, URway Kiosks, EuroTouch Kiosks, and PicsWare, specialize in unique interactive, self-service kiosks, interactive and passive digital displays, visual communications, digital directory & wayfinding displays, mobile application integration, managed digital services and strategic consulting for the Connected Digital World.


Read full page on URway Holdings

Privacy & Beacons Coexist on Internet terminal?

The streets of New York City are one step closer to super-fast public Wi-Fi. LinkNYC, a public-private partnership between the city and a consortium of technology companies, has debuted its first two payphone-turned-tech kiosks in Manhattan. These gleaming aluminum “Links,” as they are called, contain Wi-Fi beacons, mobile device chargers and informational tablets that include an app allowing free phone calls to anywhere in the country. The city plans to roll out 500 more of them by July and to have at least 4,550 spread across the five boroughs by 2020.

Source: www.governing.com

That arrangement is leading some to raise questions about privacy. Ad space on the Links is so valuable because of the user information (including IP addresses, GPS location and browsing data) that allows advertisers to deliver highly targeted content to passersby. The back end works similarly to ad-targeting algorithms users encounter while surfing the Web.

Panera cashier kiosks dystopian?

Panera plans to bring Panera 2.0 to all its locations nationwide — 400 locations, or roughly 50% of the chain, will be updated by the end of 2015. The rest will be rolled out in 2016. This Panera at 23rd and Park Avenue has already been brought up to speed.

Success Story – Fast Casual and RollPlay Self-Order

Roll Play Rolls Out with Self-order to Stunning Reviews Former poker pro raises the stakes in fast casual with self-service, impressive food and stellar service.   5 Things New Fast Casual Concepts are Getting Right The new kids in fast casual might not have millions in capital, but they’re outmaneuvering the giants and hitting the mark with Millennials.… Read More »

Opinion — So Why Did HealthSpot Fail?

The postmortem on HealthSpot continues even while there is news that another telehealth provider pulled in another $40M in capital investment. We’re not entirely sure HealthSpot failed though the lack of contact would indicate so. Medcity did the first “wrap” on things in their article. Was HealthSpot mismanaged? Were freestanding kiosks too expensive, 1990s technology in a world… Read More »

KioWare Remote Server Interface Update

Tuesday, January 05, 2016 KioWare has released a new version of their KioWare Server & KioCloud kiosk management product solutions. All KioWare products can be used to secure mobile devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems.  KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating… Read More »