Category Archives: Kiosk picks

Picks are the most newsworthy of articles posts on the site.

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

Kiosk Manufacturer Association News – ADA Committee Chairpersons for KMA Announced

Kiosk Manufacturer Association with ADA, NRF, and Emergency Kiosk updates PRESS RELEASE  UPDATED: OCT 8, 2018 05:00 MDT EASTLAKE, Colo., October 8, 2018 (Newswire.com) – The Kiosk Manufacturer Association (aka KMA) is pleased to announce the appointments of inaugural Chairpersons for the ADA and Accessibility Committee. Laura Miller of KioWare (https://kioware.com) and Randy Amundson of Frank Mayer, Inc. (https://frankmayer.com) have… Read More »

Self-Order – Approach Video Showing How Unique Needs Met

Approach Video Showing How Unique Needs Met by Self-Service Kiosks GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities. With multiple industries embracing the digital experience for… Read More »

How Square Made Its Own iPad Replacement

Square has always made hardware, but its new Android-based tablet shows it’s serious about controlling the payments experience.

Source: www.wired.com

Good article on how Square has taken charge of its hardware and utilized design principles based on dual-user employee-customer interface model.

 

The 10" iPad that swiveled had too many shortcomings. Now it is a purpose-built Android at 13" and two screens.

 

The result of the whole process was not a single tablet, but a two-in-one device. The Square Register is comprised of a 13-inch, anodized aluminum tablet, which is stamped and machined. It has an HD touchscreen display and, while it’s attached to a stand, it was designed to look like it’s hovering in space. The second, seven-inch tablet can either be docked in the back of the big tablet, or sit elsewhere on the counter, attached by micro-USB. This small tablet’s display is Gorilla Glass, in case it gets dropped or knocked off the counter.

 

The register is running on two Qualcomm Snapdragon 615 processors. And in a move that is indeed very Apple-y, Square has designed its own secure enclave, a co-processor for processing encrypted payment information. About a dozen employees at Square work on the silicon team.

Spring 2018 Trade Show Recap

Spring 2018 Trade Show Recap Key takeaways from recent industry trade shows by Frank Mayer and Associates, Inc. As trade show season starts winding down, we sat with Vice President of Business Development Joe Holley, Account Executive Carl Maglio, and SVP of Business Development Ron Bowers to discuss their immediate takeaways from three recent spring shows: The M-PACT Show, GlobalShop… Read More »

Customer Interaction Management: Focus On It

MAY 1, 2018 BY THE WESTERN PA HEALTHCARE NEWS TEAM Customer Interaction opinion piece by Alex Bäcker, Ph.D. By Alex Bäcker, Ph.D. In the age of ubiquitous smartphones, AI-powered chatbots and 24/7 connectivity, effective customer interaction in the healthcare vertical is taking on a different form. Welcome to the age of Digital Customer Interaction Management. Virtual waitlists, flexible appointments, interactive… Read More »

Interactive Wayfinding Kiosks to Army’s largest medical institution

Brooke Army Medical Center (BAMC) Interactive Wayfinding Kiosks & Army’s largest medical institution With ten separate organizations and more than 350 potential hospital destinations, the team at Brooke Army Medical Center (BAMC) realized they needed an interactive wayfinding kiosk solution that could handle such a colossal undertaking.  More specifically, BAMC wanted a user-friendly touchscreen interaction with easy wheelchair… Read More »

March Sponsor – ZIVELO

New Sponsor for March – ZIVELO ZIVELO is a public computing technology company that offers self-service kiosks and digital signage solutions to fit any industry. Our customers including leaders in the QSR, fast-casual, banking, healthcare, retail, and transportation industries, ranging from 3 of the top 5 QSR’s in North America and Fortune 100 companies, to nearly every branch… Read More »

Kiosk Financing – How Does 2018 Tax Reform Affect Kiosks

Kiosk Financing – A look at the changes with Tax Reform Act Note: thanks to Impresa Financial for contributing The Tax Cuts and Jobs Act recently signed into law includes multiple provisions which encourage businesses to invest in kiosk financing, self-service and automated technology equipment in the 2018 tax year. These include: Immediate Expensing 100% immediate expensing (bonus depreciation)… Read More »

Bite Says Face-Recognizing Kiosks Improve Customer Experience

That’s a belief driving the startup Bite, which creates facial recognition kiosks for quick service restaurants (QSRs). Using a combination of iPads, proprietary software and machine learning, Bite’s tablet kiosks can recognize your face to unlock loyalty programs, bring up food preferences and provide opportunities for restaurants to upsell.

Source: thespoon.tech

Jack in the Box CEO, Leonard Comma, made news this week when he said “it just made sense” for his fast-food chain to consider switching from human cashiers to machines. To be sure, there are big societal implications if every restaurant made such a shift, but what if automated kiosks provide a better customer experience?

Thermoelectric Quarterly News : Winter 2018

Enclosure cooling and heating news from ThermoElectric Cooling America (TECA) Corporation. Thermoelectric News : Winter 2018 Cooling innovations for heat-sensitive electronics & equipment New Product Releases We love listening to customers’ needs and pushing the limits of our designs. This is how we innovate . Accomplish More Cool or heat on a temperature controlled, 28.00 x 28.65 inch… Read More »

Kiosk Newsletter – Kiosk and Self-Service Industry News for December 2017

Kiosk and Self-Service Industry News for December 2017 Your best resource with  50 members and another 310 in our free industry directory.  For full online version of this email with pictures (everybody likes pictures) then please visit online version. Our feature this month is a case study in tablet kiosks and giving back to the community.  In it, an interactive tablet kiosk from… Read More »

Turnkey Kiosks News

News from Turnkey Kiosks Multiple news developments for Turnkey Kiosks have occurred and here is compendium of all the latest news for Turnkey Kiosks. Click to Continue button to toggle thru the releases. [nextpage title=”Expands Operations”] Turnkey Kiosks Expands Operations TurnKey Kiosks announces that it has expanded its operations, doubling in size to over 10,000 square feet of… Read More »

McDonald’s rolls out kiosks for customizing orders

From super-size to customize — that’s the path McDonald’s is taking in an effort to reverse 11 straight quarters of declining same-store sales. New Yorkers can be among the first in the US to parti…

Source: nypost.com

Allen and Cort Norman, the franchise’s married owners, say younger customers have been taking to the kiosks — tested in the store since July 30 — as if that’s the way business has always been done.


Over the past 12 months, shares of fast-casual chains like Chipotle Mexican Grill, up 10.1 percent, and Panera Bread, up 35.7 percent, have outperformed McDonald’s, up 5.4 percent.