Category Archives: picks

Picks are the most newsworthy of articles posts on the site.

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

cash recycling kiosk Application – Leftover foreign currency? There’s a cash recycling kiosk for that

Application Showcase – Leftover Cash and Coin recycling Anyone who’s ever traveled outside the United States has been in a similar situation. They still have a few Euros, British pounds, Canadian dollars or Japanese yen in their pocket, but nowhere to spend them. In many cases, the value of the currency would barely cover the exchange fees, so… Read More »

ADA Kiosk – Update for Kiosk Industry

ADA Kiosk – Updates for Kiosk Industry We have some updates for ADA and kiosks. Add-on for Verifone POS Tactile “bumps” Tax incentives for ADA (deductions and credits) US Access Board meeting for January ADA Working Group for Kiosk Industry Group.   #1 — New add-on for POS and ADA compliance from Taylor Stands.  Detachable POS with tether… Read More »

2019 U.S. QSR Kiosk Research Market – Mercator

Kiosk Research – Self-Service QSR Kiosks Gaining Popularity Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making… Read More »

FMA Magazine Summer 2020 – Temperature Kiosk Screening. Video Game Retail, Restaurant Kiosks & Visual Merchandising

Frank Mayer Summer 2020 | Issue 05 The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Winter 2020 issue includes articles on: 5 Benefits of Remote Temperature Screening Kiosks With numerous fever detection devices available, remote temperature screening kiosks are the most beneficial, providing employee privacy and safety, while… Read More »

Hawaii DMV Kiosk Oahu – New DMV Registration kiosks for Hawaii

Hawaii DMV Kiosk Oahu Full article at Star Advertiser Apr2020 – New self-service DMV kiosks for motor vehicle registration were deployed at Safeway store locations throughout Oahu. Foodland now has its first kiosk. Ed Note: These kiosks are manufactured by Frank Mayer and Associates, Inc. Another self-service DMV kiosk to renew motor vehicle registrations is now available inside… Read More »

McDonalds Kiosk Effect dominates NRA Kiosk Show

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits as hardware and software manufacturers rushed to meet the demand from restaurants.

Source: www.fastcasual.com

Good review of self-order kiosks at NRA 2018.

 

Excerpt:  

What a difference a year makes! Last year’s National Restaurant Show featured 12 self-serve kiosks. This year, the number on display at Chicago’s McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry’s demand to improve customer service with new technology.

 

As McDonald’s continues its nationwide rollout of self-order kiosks, thousands of QSRs and fast casual restaurants don’t want to get left behind and are shopping the market. 

 

Kiosk hardware and software manufacturers continue to fine tune their self-order kiosks, while POS system manufacturers introduce kiosk modules that integrate with mobile ordering, kitchen display systems and back-office management software.

 

Many of the offerings on display support customer conveniences beyond self-order and pay, such as order pickup, nutrition information, digital messaging and customer loyalty programs. 

Following are highlights from the trade show floor listed in alphabetical order:

Touch Screen Monitor – Goldfinger Monitors and Touchscreens

Goldfinger Monitors and Touch Screen Monitors KMA is pleased to welcome Goldfinger, provider of touch screen monitors and touch screen components. Goldfinger offers many customizable touch screen monitors in an array of sizes. Goldfinger is the fastest growing monitor company in the United States designing and manufacturing non-touch and touch screen monitors with touch-screen capable on-screen menus boasting… Read More »

PCI Kiosk Update – EMV POS Credit Card Readers for Kiosk Card Readers

PCI Compliance Kiosks Update & EMV – 2021 Editor Updates:  July 2021 Just what is a CAT or Cardholder Activated Terminal? See FAQ Sample specs of PAD device used in major RFP — see below Choosing a device for the operational situation is important. A slow CPU for example may work for a liquor store. If you want… Read More »

New Sponsor – Dolphin Computer Access SuperNova Kiosk Accessibility

Reference link for YourDolphin Make self-service kiosks accessible to people with visual impairments. Dolphin Computer Access When you welcome people who are blind or partially sighted to use your self-service kiosks, it’s a win for your customers and a win for your brand. Deliver a positive experience for all customers and make your self-service stations accessible with SuperNova Kiosks. More… Read More »

Kiosk Card Printers – Evolis Announces News Complete Range of Card Printers for Kiosks

Card Printers Kiosks News Editors Note:  Driver support — there are drivers for Windows, Mac OS, Linux. The spec sheets for each of the new printers and the brochure for the entire range are available as compressed pdf zip (evolis-brochures-compressed). A complete range of card printers for all your Kiosk projects. We have redesigned our KC range with… Read More »

Add Samsung to the Kiosk Supplier Field — Calls it an All-In-One Kiosk for Contactless Ordering

Samsung’s all-inclusive Kiosk available in 12 countries worldwide In Brief (well, maybe not so brief…) Writeup on LinkedIn Highlighted – contactless ordering and payment (applepay samsungpay) Highlighted – antimicrobial coating (Zinc Pyrithione ) 24″ Inch touchscreen (apparently you touch the screen) First time we’ve seen power consumption used as a benefit First we have seen UL-certified antimicrobial and… Read More »

Digital Directory Kiosks Deployed at Hartsfield-Jackson

Digital Directory Kiosk News From AJC – July 2021 Interactive signage and digital self-service solutions company, Acquire Digital has partnered with Flyin’ High Signs and Gable to deploy a Digital Directory and Wayfinder kiosk program for Hartsfield-Jackson Atlanta International Airport, according to a press release. With nearly 300,000 daily travelers, Hartsfield-Jackson Atlanta International Airport is the busiest international airport within North… Read More »

Marriott Check-In Kiosks – Accessibility Functions Included by Storm

This is a catchup post of Marriott Kiosks Reported on Retail Systems Hospitality Update – Hotel Lobbies and Marriott Contactless Arrival Kiosks By Retail Systems | April 16, 2021 Contactless Arrival Kiosks Marriott Arrival Kiosk – click for full size From Hospitality Upgrade — Marriott Delivers on Consumer Desire for Enhanced Contactless Technology Marriott International, Inc. announced the debut of a pilot program… Read More »

Custom Touch Screen Manufacturer – Member Brochure

Custom Touch Screen Manufacturer TDS TOUCH Editors Note:  We have direct experience using TDS Touch and found them to be very reliable, very cost-effective and many are designed as drop-in replacement for premium EloTouch Based in Silicon valley Since 2003 Our Touch Screen Solution Products Touch display solution manufacturer providing complete customized touchscreen solutions from 10“- 55” for… Read More »

KioWare Touchless – KioTouch Creating Opportunities

KioWare Touchless Touch Screen Kiosk Software News release by KioWare 10/22/2020 In 2019 a study showed just how unsanitary quick-service restaurant kiosks are and how kiosks can put customers at risk for picking up a range of harmful bacteria. Shortly after this study was released the development team at KioWare began designing KioTouch, a touchless kiosk interface. Using KioTouch,… Read More »

Casino Kiosks Prove to be a Sure Bet

Casino Kiosks for Loyalty and Ticketing Casino operators are gambling that new kiosk functions will help them provide top-notch customer service to help them cater to existing customers and win new ones. 2021 Update By Editor — Casino kiosks historically are player point kiosks and player loyalty kiosks but more recently sports betting kiosks.  The G2E trade show… Read More »

Bitcoin ATMs Cash Kiosks, Cash Free and Cashless Kiosks

Cashless Kiosks and Cash Kiosks We were looking through the Target Center RFP and couldn’t help but notice that “cash” will not be accepted. Welcome to the world of “Cash Free”, mobile phones and contactless cards. We wonder if swipe will be supported almost. Given the sports teams that use the Target Center, they will have a “Court… Read More »

KIOSK Information Systems Releases New IoT Kiosk Remote Monitoring Platform Features

IoT Kiosk Remote Monitoring “KNECT IoT Platform” provides enhanced dashboard features, scalability, and IoT alert campaign automation May 19, 2020 01:44 PM Eastern Daylight Time LOUISVILLE, Colo.–(BUSINESS WIRE)–KIOSK Information Systems (KIOSK) is announcing KNECT IoT, an enhanced remote monitoring application for real-time visibility of an unattended kiosk deployment. Since 2016, KIOSK’s Managed Services Team has offered cloud-based remote monitoring… Read More »

Contactless Touchless No Touch Kiosks for Self-Service

Contactless Kiosks – Touchless Kiosks and Accessibility From the Paciello Group , a Vispero company and Laura Miller – Jul2020 — A post-COVID world has accelerated the adoption of a variety of technologies that provide customers and users with a contactless self-service experience. For example, contactless purchasing – historically used to describe the ability to pay via options… Read More »

AMC Kiosks – AMC Theaters Kiosk Case Study

AMC Ticket Kiosk Case Study Second-largest US cinema chain deploys new Omni-channel strategy to accelerate their business. Customers benefit from new features, quick ticket purchases and an improved service concept. Driven by the big success of e-commerce and developments like the Internet of Things (IoT), shopping behavior has dramatically changed and customer expectations have grown within the last… Read More »

Touchless Touch Screen Monitor Kiosks

Touchless No Touch TouchScreen Kiosk – Gesture, IR, Voice, AI, Foot & Mobile Having touchscreens or customer input stations which utilize no-touch touchscreen technology accelerated with the advent of COVID-19 pandemic.  How clean are the touchscreens is the usual question and what is involved in cleaning and maintaining touchscreen. The added cost of a touch layer is a… Read More »

Cashless Retailing – Cash To Card – Decathlon Introduces Cashless Retailing for All

Cash To Card Kiosk – Decathlon Introduces Cashless Retailing for All Self-Service Networks helps with their innovative gift card dispensing kiosk. EMERYVILLE, Calif., June 6, 2019 /PRNewswire/ — Decathlon, the self-proclaimed world leader in sporting goods retailing, recently opened their US flagship high-tech retail location in Emeryville, California.  With more than 1,500 stores in 49 countries, Decathlon is making… Read More »

6 Self-Service Kiosk Benefits for Customer Experience

Self-Service Kiosk Benefits Custom content for KIOSK Information Systems by Retail Dive’s Brand Studio Retailers across categories are developing new ways to provide their customers with exceptional experiences today and in a post-pandemic world. Many are turning to offering self-service options that can improve the in-store experience while helping them maintain stability in these uncertain times. Digital self-service… Read More »

Home Depot Instant Checkout – Self-Checkout Kiosks Francie Mendelsohn

Home Depot Self-Checkout Kiosks reviewed by Francie Mendelsohn Every so often, industry veteran Francie Mendelsohn tests kiosks that she previously evaluated several years ago to see if they are still useful, operational and, most-importantly—enjoying popularity among the establishment’s customers.  This time, she paid a return visit to Home Depot. Years after initially installing self-checkout kiosks, Home Depot has… Read More »

The Truth About Self-Service Fast Food Kiosks At Restaurants

Read More: The Truth About Self-Serve Kiosks At Fast Food Restaurants Self-Service Fast Food Order Kiosks Transforming Customer Experience The same principles for self-order kiosks and increasing sales in fast-food restaurants work across market verticals. At an airline kiosk, a simple upsell to get better seating usually works for example. In hospitality its much easier to click off… Read More »

Kaiser Kiosk – Kaiser Permanente Health Center Puts Patients First

Kaiser Permanente CEO Bernard Tyson is rolling out his vision for the future of American health care in a series of new California clinics.

Source: www.fastcoexist.com

Nice read on new Kaiser user experience. Reminds me of new Centura hospital which just went in around the corner from me here in Denver.

 

The experience starts with the waiting rooms, which take their cues from retail and hospitality. At the Manhattan Beach outpost, the vibe is warm, West Coast modernism: There’s lots of wood, natural light, and inviting touches, such as a living wall of green plants. A pair of ATM–like kiosks near the front door allow members to check themselves in if they prefer not to wait for the tablet-wielding receptionist. They receive a text alert when the doctor is ready.

 

Kaiser’s new spaces are also about keeping costs low: They are designed to be more efficient at serving patients. The first 10 hubs are projected to boost the number of face-to-face visits per exam room by between 20% and 40% and to deliver overall square-footage cost savings of 10%, thanks to space-conscious floor plans, redesigned collaborative work flows, and investments in new technologies.

Self-Order Kiosks – Forbes Article Having A Moment

From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space  July 30, 2019 — Also McDonalds Kiosk News McDonalds Kiosks in Forbes Excerpt: In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?” The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting… Read More »

Touchscreen Cleaning Disinfection of Polytouch kiosks (SARS-CoV-2)

Antibacterial Kiosk Cleaning Editors Note:  Pyramid Computers provides unattended self-order to companies such as McDonalds.  There is a nice article showing their units in place at the Times Square McDonalds flagship. With regard to the coronavirus, this document describes how our polytouch® kiosks can be cleaned and disinfected regularly and safely. The listed cleaning and disinfection products are specially tested… Read More »

Opinion – The Self Service Kiosk Surge

The self-service kiosk surge: step forward OEMs Zebra April 2020 – The coronavirus is having a devastating financial impact across the globe. However, for OEMs building kiosks there may be a ray of light; through providing communities and companies with kiosk facilities to allow people to make transactions without any human contact. While many businesses are suffering financially… Read More »