McDonalds Kiosks — Inside Times Square McDonalds flagship – CNBC

By | May 29, 2019
McDonalds Kiosk Times Square

McDonalds Times

Reprinted with permission in full from CNBC May 2019 & Amelie Lucas

On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S.

The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile charging stations at tables.

The high-tech upgrades are part of its strategy to drive sales by bringing customers back to its stores. The renovations are meant to improve convenience for the customer and modernize the look of the restaurants.

Times Square McDonalds Kiosk Renovation Schedule

McDonald’s originally scheduled all U.S. store renovations to be complete in 2020 but pushed the deadline back to 2022. In 2018, McDonald’s spent $1.4 billion to remodel around 4,500 restaurants. This year, spending is expected to drop to about $1 billion to upgrade 2,000 locations.

On its first-quarter earnings call, executives said that it is finally seeing a “net positive impact” from store renovations that made up for the necessary store closures.

Here’s a look at the new flagship store:

Self-order McDonalds kiosks

Times Square McDonalds flagship, kiosks 190529

Comment by Frieder Hansen CEO of Pyramid.de — Congrats McDonalds: Today Grand Opening NYC Times Square wonderful McDonalds restaurant and 18 polytouch 32“ kiosks are ready to take orders. In close neighborhood, at AMC Theatre Times Square there are 16 polytouch 24“ units, selling cinema tickets since 2 years. Design, performance and reliability makes the difference.

Self-order kiosks in the McDonald’s Times Square flagship location.  Source: McDonald’s

When customers enter the location, the sight of self-order kiosks greet them. Employees are also available to take orders and payment.

Two flights of stairs
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Stairs inside the McDonald’s Times Square flagship store
Source: McDonald’s

Times Square sees about 50 million visitors annually. In anticipation of such high demand, McDonald’s has three floors — and plenty of seating.

Second floor
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Seating on the second floor of the McDonald’s Times Square flagship location.
Source: McDonald’s

On the second floor, self-order kiosks are also available to order any forgotten items.

Third floor
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Seating on third floor of the McDonald’s Times Square flagship.
Source: McDonald’s

The interior’s modern, simple look is meant to contrast with the flashing billboards and bustle outside in Times Square, according to Max Carmona, McDonald’s senior director of global design and development. Its glass exterior gives customers a great view of that activity.

Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.