Kiosk Association at NRF 2021 Chapter One: Self-Service Kiosk Solutions

By | August 4, 2026

Last Updated on August 4, 2026 by Craig Allen Keefner

See Immersive Technology at NRF 2021

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Frequently Asked Questions

1 Where can I find market data or research on the self-service kiosk industry?

The Kiosk Association released a 130-page research report in February 2021, which includes market valuations. For example, the U.S. self-service kiosk market was valued at $2.6 billion in 2019. You can contact the Kiosk Association at NRF2021 to inquire about obtaining the full report.

2 What regulatory compliance standards does the Kiosk Association address for self-service kiosks?

The Kiosk Association provides guidance on best practice regulatory guidelines for ADA and PCI, working with the U.S. Access Board and as a Participating Organization of PCI SSC. They also address other regulatory issues such as UL, HIPAA, and DOT.

3 What types of self-service kiosk solutions does the Kiosk Association highlight?

The Kiosk Association highlights various solutions including retail kiosks, self-order stations, outdoor solutions, digital signage, bill payment, and ticketing kiosks. They also cover employee health screening kiosks and software solutions like contactless, touchless, and AI-powered kiosks.

4 How can I engage with the Kiosk Association at NRF 2021 Chapter One?

You can visit the Kiosk Association's online page at virtualbigshow.nrf.com/company/kiosk-association-kma during NRF 2021 Chapter One. They also provide a portal page with helpful links, research, predictions, brochures, and videos related to the event.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk