Last Updated on July 18, 2026 by Craig Allen Keefner
Panera significantly boosted its business performance by integrating self-service kiosks and mobile solutions, leading to increased sales and an improved customer experience. The restaurant chain observed same-store sales increase at nearly double the rate of non-converted stores, with digital sales growing to over 20% of its overall business. This strategic integration, detailed in a Kiosk Industry case study, also reduced bottlenecks and provided customers with faster service. Panera projected e-commerce sales of $1 billion by 2017 due to these digital initiatives.
Paneras Kiosk Case Study
Kiosk Case Study Paneras – A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.
Source: www2.wwt.com
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Excerpt from kiosk case study Paneras – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.
