Category Archives: Member

Charter Sponsor Series Review – Olea Kiosks

kiosk privacy screens Olea
Example of privacy screens. Image courtesy Olea Kiosks. Click to see full size

We update and refresh our Charter Sponsors content and one of our original Charter Sponsors is Olea Kiosks.  Their original charter sponsor page was done many years ago and today we updated it (several http links instead of https e.g.).

In the years since Olea joined Kiosk Industry it has grown into arguably the largest privately-held US kiosk company, in the US. A couple of rebrandings and the inevitable “new” website has made the scene.

For more information about Olea the easy thing to do is send an email to info@olea.com

QSR Kiosk

More about Olea Kiosks

Frost & Sullivan Recognizes Olea Kiosks – Outdoor Kiosk Design

 

Vista Cinema and Veezi Approve Olea for Self-Service Ticketing Kiosks

MyHealtheVet Kiosks Milestone for VA Patient Portal

We want to recognize and congratulate the VA on their continued success with the MyHealtheVet project, surpassing an amazing 5 million users this year!

“My HealtheVet is a shining example of how Veterans can play a more active role in their health care journey.” VA Secretary Robert Wilkie said about the accomplishment. “VA is committed to providing the necessary technologies to ensure that Veterans receive care when and where they need it.”

DynaTouch’s MHV Express™ Kiosks helped the VA achieve this major milestone by providing patients with secure access to the website over 4.5 million times, just in the last two years! The first MHV Express kiosks were acquired by the VA in 2010 to increase awareness of and enrollment in the portal at the point-of-care, and to encourage patients to opt in to Secure Messaging. The kiosks feature a user-friendly interface with rich graphics that entice Veterans to engage, and large button selections that make it fast and easy for them to do so.

MyHealtheVet kiosk The very first MHV Express kiosks installed were the standard upright model that DynaTouch uses for most of its TIPS eGov Kiosk™ solutions. TIPS eGov Kiosks are configured with a privacy filter, printer, rugged keyboard and trackball. After receiving a great deal of feedback from the Veterans using the systems in the early days, DynaTouch designed a sit-down kiosk configured with a standard keyboard and mouse, so Veterans could be as comfortable as possible navigating and interacting with the portal. The sit-down model soon became the VA’s most popular form factor. However, several VA facilities still prefer the upright kiosk. And some prefer a countertop kiosk due to limited floor space, or tablet kiosks for portability. All DynaTouch kiosks are powered by TIPS Kiosk Management Software, which is on the VA’s approved list of software due to its robust security features and ADA/HIPAA compliance.

Find Out More:
Read more about the accomplishments of the MHV program in their press release.
Learn more about DynaTouch’s work with the VA.

DynaTouch Logo TIPS Kiosk Software Logo

EuroShop 2020

EuroShop, the World’s no.1 Retail Trade Fair

The big retail show for Europe is Feb 16-20 in Dusseldorf. Reminds us of WincorWorld and what it used to be.

Some of our sponsor are major exhibitors including:

EuroShop Pyramid

MURTEC 2020 Preview

MURTEC QSR Conference March 2020

In 2020, restaurant technology is coming in hot.

Unprecedented consumer empowerment is redefining food service: delivery, privacy, personalization, alternative payments, artificial intelligence; stir in new ways to streamline the back of the house, and it’s a full-on innovation inferno.

That’s why at MURTEC 2020 we’re giving restaurants an innovation heatmap. The agenda is packed with subject matter experts, and the show floor features 75+ of the hottest technologies. We’re helping restaurants find the solutions they need to feed time-starved, convenience-hungry consumers with a hankering for exceptional experiences.

“The ever-changing landscape of technology and its impact on consumer-facing brands makes MURTEC a must-attend event – a perfect combination of content, networking and learning to enable and drive real solutions back into our organizations.”

 Chief Experience Officer, TGI Fridays

MURTEC KMA Related:

CSUN 2020 Conference – Kiosks Assistive Technology

CSUN 2020 Conference – Kiosks

From CSUN website Feb 2020

KMA at CSUN

JAWS ADA Logo This March 11th-13th, Vispero will be leading multiple presentations on kiosk accessibility at CSUN’s Annual Accessibility Conference being held in Anaheim, CA. Vispero’s Vice President and subject matter expert Matt Ater, will lead a panel of kiosk accessibility experts on “Lessons Learned from Developing Accessible Kiosks”. The panel will include KMA Accessibility Board co-chair Peter Jarvis, Senior Executive VP at Storm Interface, among others. Kiosk accessibility and usability will be discussed in a presentation called “Kiosk Accessibility: Understanding the Kiosk User Experience”, kiosk industry veteran Laura Boniello Miller and usability expert Rachael Bradley Montgomery will discuss the perspective of the kiosk user and how deployers can best accommodate users with disabilities.  Vispero’s Ryan Jones will lead a session, “JAWS Kiosk: What Is It and When Would I Use It” to assist in using the JAWS screen reader in accessible kiosk deployments. Along with the presentations you can visit the Vispero booths  in the Marquis Ballroom, #503, #603, and #703 to see accessible kiosks in action, including kiosks from Olea, Pyramid and SeePoint.  Vispero will also be hosting an accessible Escape Room, and on-site registration will be available using an accessible kiosk powered by JAWS, located in the Vispero Showcase Suite.

Vispero has added support for the new Storm Assistive Technology device, the new Extended Functionality AudioNav. JAWS will continue to support the Storm AudioNav and other assistive technology devices by Storm as they are added.

Reception

Mark your calendars for this year’s Keynote Address at the Conference which will be held March 10, Tuesday evening, at 5:30 pm. A Welcome Reception will follow the Keynote Address.

We are pleased to announce that Dr. Rory Cooper will be the Keynote Speaker for this year’s conference. Dr. Rory A. Cooper holds several prestigious positions including Associate Dean for Inclusion and FISA & Paralyzed Veterans of America Distinguished Professor of Rehabilitation Science and Technology and Orthopedic Surgery at the University of Pittsburgh. He is also the Founding Director and the VA Senior Research Career Scientist at the Human Engineering Research Laboratories. He holds an adjunct professorship at the Robotics Institute of Carnegie Mellon University and is also a Professor of Physical Medicine and Rehabilitation at the Uniformed Services University of the Health Sciences in Bethesda, Maryland.

A prolific writer, he has published over 300 peer-reviewed articles and three books, including the award-winning Care of the Combat Amputee. He has over 25 patents awarded or pending. Dr. Cooper’s students have been the recipients of over 50 national and international awards. A Fellow of the National Academy of Inventors and other scholarly organizations, he is the recipient of the Secretary of Defense Meritorious Civilian Service Medal.

In May of this year, he was honored in Washington, D.C., at the Smithsonian Institute Museum of American History with a U.S. Patent and Trademark Office inventor trading card and portrait.

Dr. Cooper’s contributions are impressive and numerous.  The Keynote Address should be an enlightening and rewarding talk to kick off the 2020 CSUN Conference.

CSUN Exhibits

Come to the 2020 Exhibit Hall and experience first-hand the cutting-edge assistive technology offered in over 100 booths. For 34 years, thousands have attended the CSUN Conference’s free Exhibit Hall to have the opportunity to directly interact with the providers who develop the technology, products and services designed to promote inclusion for people with disabilities.

The Exhibit Hall is located in the Grand Ballroom and Marquis Ballroom on the lobby level of the hotel.  Be one of the first to explore the latest innovative technology when doors open on Wednesday, March 11 at 12:00 pm.  We also welcome you to attend the Exhibit Hall Opening Reception at 12:30 pm.

Vispero

Address
17757 US Hwy 19 N
Ste 560
Clearwater, FL 33764
United States
Phone
800-444-4443
Fax
727-471-7931
Company Email
Info@Vispero.com
Website
http://www.vispero.com
Description
Vispero™ is the world’s leading assistive technology provider for the visually impaired. We have a long history of developing and providing innovative solutions for blind and low vision individuals that help them reach their full potential. At Vispero, we inspire hope, determination, and independence through our family of brands: Freedom Scientific, Enhanced Vision, Optelec, and The Paciello Group.
Booths
503 (Marquis Ballroom), 603 (Marquis Ballroom), 703 (Marquis Ballroom)
Categories
  • Agencies/Services
  • Alternative Input/Keyboard Devices
  • Blind/Low Vision
  • Educational Software
  • Learning Disabilities
  • Software

More Vispero News

Storm and Vispero Collaboration
JAWS Kiosk Software

JAWS Kiosk

JAWS Kiosk

JAWS kiosk
Jaws Kiosk by The Paciello Group and Vispero

Vispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

JAWS Kiosk for Accessibility

“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.

JAWS Kiosk Features

JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:

  • Thinner version of JAWS for closed environments
  • Locked down features for use in closed environments
  • Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
  • Multi-language/Multi-voice JAWS support
  • User session management
  • Auto start JAWS upon insertion of audio device
  • Session end is automated upon withdraw of audio input (Auto Stop)
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Does not require an internet connection for full functionality

“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”

Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is a past co-chairperson of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”

Learn more at www.paciellogroup.com/products/jaws-kiosk/. Contact Laura Boniello Miller at lmiller@vispero.com

About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.


About TPG team

TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.

Vispero ADA kiosk solution

Integrating Storm Keypad

https://www.storm-interface.com/news?id=49

Announcing the newest addition to Vispero: JAWS Kiosk
https://www.paciellogroup.com/news/2019/09/announcing-the-newest-addition-to-vispero-jaws-kiosk/

2019 U.S. QSR Kiosk Market – Mercator

Self-Service QSR Kiosks Gaining Popularity

Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making those. From US perspective Pyramid simply does not exist, even having deployed >20000 at MCD US alone. Total globally close to 40000. That’s an error most often seen by research firms NOT interviewing for consensus to check their assumptions.

No mention of Evoke or Coates for that matter. Recent news of Glory $225M investment in Acrelec is worth considering. Deployers like Appetize nada. Canada, Europe, Asia and South America are not covered. Still it is a recommended report for those who are looking to get educated on the QSR Kiosk Market.

Summary: Self-Service Kiosks Gaining QSRs’ and Consumers’ Adoption. Mercator Advisory Group research report assesses the 2019 U.S. QSR kiosk market and its future growth prospects.

Market: Self-Service Kiosks Gaining Popularity, provides insight and market analysis on the fast-growing QSR kiosk market in the United States, where ordering via self-service kiosks in quick service restaurants is gaining popularity among consumers and QSRs are adopting the technology in various configurations.

“Many consumers are becoming accustomed to order and pay with their smartphones. In-store kiosks can be a similarly satisfying experience and possibly better given their much larger screens. QSR operators also win with enhanced order accuracy and opportunity to upsell a customer’s order by suggesting additional items,” commented Raymond Pucci, Director, Merchant Services at Mercator Advisory Group, co-author of this report.

“The implementation of self-service kiosks in top quickservice restaurants stems from the digitization of the consumer merchant relationship and suggests that kiosks may be implemented as a point of purchase technology in other markets,” commented David Nelyubin, Research Analyst, at Mercator Advisory Group, the co-author of this report.

This report is 13 pages long and has 4 exhibits.

Companies mentioned in this report: Acrelec, Agilitee, AMD, Apple, Armodilo, Burger King, Chick-fil-A, Dairy Queen, Diebold Nixdorf, Dunkin’, Dunkin’ Brands, Elo Touch Solutions, First Data, Francisco Partners, Frank Mayer, Grubbrr, Ingenico, Intel, KFC, KIOSK (Posiflex), Lavu, LG, Lightspeed, lilitab, McDonald’s, Meridian, Microsoft, MobileBytes, Olea Kiosks, Oracle, Ordoup, Panasonic, Panera Bread Co., ParTech, Redyref, Revel, Samsung, ShopKeep, Square, Subway, Taco Bell, Tapit, Tillster, titbit, Toast, Touch Dynamic, TouchBistro, Verifone, Wendy’s, Yum! Brands, and Zivelo (a Verifone company).

Sample images of qsr kiosks provided in the report
Sample images of qsr kiosks provided in the report

Some of the reference links

https://www.accessintel.com/wp-content/uploads/2019/08/Brightpearl-MCM-Omnichannel-Study.pdf

https://www.restaurant.org/Downloads/PDFs/Research/research_offpremises_201910

https://www.pewresearch.org/fact-tank/2018/03/01/millennials-overtake-baby-boomers/

https://static1.squarespace.com/static/55d63b21e4b042e96ce8f926/t/5d28cc4c6032bb000138753e/1562954839032/Tillster_Self_Service_Kiosk_Index_Q3_2019.pdf

https://www.bloomberg.com/news/articles/2014-05-02/more-kiosks-fewer-cashiers-coming-soon-to-panera

https://www.panerabread.com/en-us/company/financial-reports.html

https://corporate.mcdonalds.com/content/dam/gwscorp/nfl/investor-relations-content/annualreports/McDonalds_2018_Annual_Report.pdf

https://www.psfk.com/2019/06/mcdonalds-times-square-flagship-experience.html

https://www.nrn.com/quick-service/wendy-s-banks-tech-investments

AudioEye and Duda Launch First Digital Accessibility Partnership for Large-Scale CMS

Partnership enables more than 500,000 website customers to easily and affordably achieve legal compliance for digital accessibility

TUCSON, Ariz., January 21, 2020 — AudioEye, Inc. (NASDAQ: AEYE), an industry-leading software solution delivering website accessibility compliance to businesses of all sizes, has announced a partnership with Duda, the leading web design platform for companies that offer web design services to small businesses.

WCAG Conformance

With this partnership, AudioEye is now one of five site-enhancing tools, and the only digital accessibility solution, integrated into the newly launched Duda App Store. This native integration now makes it possible for the more than 6,000 digital agencies and solutions providers to create legally compliant, fully accessible websites for hundreds of thousands of customers that help ensure barrier-free access for everyone, regardless of their individual abilities. Trusted by some of the largest and most influential businesses and organizations in the world, AudioEye provides an always-on testing, remediation, and monitoring solution that continually improves conformance with the Web Content Accessibility Guidelines (WCAG).

“By enabling any website on the Duda platform to quickly turn on AudioEye with a click of a button, Duda has elevated the importance of digital inclusion with their customers, placing website accessibility on a level playing field with other essential and familiar website solutions for businesses such as SEO, CRM, SMS marketing, and several other fully integrated tools. Given their target customer base, this is the ideal positioning for the AudioEye solution,” said AudioEye Chief Strategy Officer and Co-Founder Sean Bradley. “This partnership represents a tremendous step forward for AudioEye in its mission to eradicate all barriers to digital access, and we are honored to partner with like-minded companies like Duda who also prioritize digital inclusion.”

Accessibility SaaS On-Demand

“We’re continuously innovating our platform to ensure we provide our digital agency and SaaS  customers with the tools needed to create the most modern, feature-rich, responsive websites available. This includes sites that are accessible to individuals of all abilities, which is why we are proud to now offer AudioEye’s industry-leading solution,” said Duda CEO Itai Sadan.

According to a recent Duda survey, more than 60-percent of clients have asked about web accessibility in the past year, with legal compliance being the most prominent motivator. In the United States, digital accessibility-related lawsuits have increased significantly over the past five years, with more than 2,000 lawsuits filed in federal court in 2018 and 2019, consecutively. This trend shows no sign of slowing in 2020. Overwhelmingly, courts are siding with accessibility. Recently, the Supreme Court refused to hear an appeal from the international pizza restaurant chain, Domino’s, upholding a Ninth Circuit Court of Appeals Decision in favor of accessibility. Internationally, more and more governments continue to establish or reinforce their own accessibility laws, which most commonly harmonize with WCAG. With AudioEye on a website, businesses significantly reduce their risk of a costly, time-consuming digital accessibility-related lawsuit.

AudioEye Pro and Managed are now available on the Duda App Store:

  • AudioEye Pro: best for freelancers who want to harness the power of AudioEye to manage website accessibility on their own using AudioEye’s developer tools. AudioEye Pro couples machine-learning automation with free developer tools. AudioEye’s always-on technology identifies WCAG errors, fixing some of the most common issues in real-time, while developer tools assist site owners in fixing remaining issues. AudioEye Pro includes scanning and monitoring and access to digital accessibility training and customer-only webinars. Pro also provides customers an Accessibility Statement, showing site visitors a commitment to digital accessibility, as well as a 24/7 Help Desk to report any accessibility issues encountered.
  • AudioEye Managed: ideal for agencies managing multiple websites who prefer to rely on AudioEye to ensure accessibility standards are met. AudioEye Managed provides a fully managed, comprehensive, speed-to-compliance digital accessibility solution. Managed enhances patented machine-learning technology with manual testing and engineering to deliver to site-specific remediations. Managed builds on the benefits of Pro adding the AudioEye Trusted Certification, verifying a site’s ongoing legal compliance with official documentation to assist in responding to any accessibility complaints or legal threats.

Both Pro and Managed customers also receive the AudioEye Accessibility Toolbar, which includes a set of personalization tools for site visitors to customize their site experience. Examples include adjusting color contrast, changing a site’s font or font size, disabling animations, and more.

About AudioEye
AudioEye is an industry-leading software solution delivering immediate ADA and WCAG accessibility compliance at scale. Through patented technology, subject matter expertise and proprietary processes, AudioEye is eradicating all barriers to digital accessibility, helping creators get accessible and supporting them with ongoing advisory and automated upkeep. Trusted by the FCC, ADP, SSA, Uber, and more, AudioEye helps everyone identify and resolve issues of accessibility and enhance user experiences, automating digital accessibility for the widest audiences. AudioEye stands out among its competitors because it delivers Machine Learning/AI-driven accessibility without fundamental changes to site architecture. Join our movement at www.audioeye.com.

About Duda
Duda is the leading web design platform for all companies that offer web design services to small businesses. The company serves all types of customers, from freelance web professionals and digital agencies, all the way up to the largest hosting companies, SaaS platforms and online publishers in the world.

Duda was founded by Itai Sadan and Amir Glatt in 2009, and raised a $25 million growth equity round from Susquehanna Growth Equity (SGE) in 2019. Based in Palo Alto, California, it currently hosts more than 15 million websites and was named PCMag’s Editors’ Choice website builder in 2017, 2018 and 2019. 

Media Contacts:
AudioEye:
Rachel Sales
Silicon Valley Communications
(347) 601-5350
rachel@siliconvpr.com

Investor Contact:
Matt Glover or Tom Colton
AEYE@gatewayir.com
(949) 574-3860

Duda:
Christopher Carfi
Duda VP of Content & Product Marketing
1-775-442-4740
chris@duda.co

Self Service Kiosk FAQ by Frank Mayer & Associates, Inc.

Common Self-Service Kiosk Questions

Self-service kiosks continue to rise in popularity as a powerful tool benefiting businesses’ customer experience strategies.  With this surge in interest comes more inquiries about everything from payment options to ADA compliance.  Below, we’ve compiled a list of the most common self-service kiosk questions and their answers.

Why should my quick-service restaurant invest in self-service kiosks?

Self-service kiosks offer significant advantages to QSRs and fast casuals.  Not only do kiosks shorten wait times at checkout counters, but data shows kiosks can increase average ticket orders up to 30 percent due to cross-selling capabilities and the privacy units offer customers during the ordering process.  In addition, labor can be diverted to more customer-focused duties like expediting food or cleaning, which can directly impact your customer’s experience at your establishment. As more restaurants invest in the technology, patrons will expect their favorite QSRs and fast casuals to offer the same efficiency and convenience being offered elsewhere.

I’m not a restaurant.  Does my business need self-service kiosks, too?

Yes!  While self-service kiosks have been highly visible in the QSR industry, countless other verticals can utilize the benefits of this technology, too.  From wayfinding to registration capabilities, self-service kiosks offer unlimited opportunities for other industries like automotivegroceryhome improvementretailhospitalitycannabis dispensaries, and more.  In fact, having self-service technology can serve as a competitive advantage in a demanding retail landscape where the customer experience is a valued performance indicator. Make sure you’re setting yourselves apart from other businesses in your industry.

What kind of payment is accepted at a self-order kiosk?  Do kiosks accept cash?

There are a variety of payment options available for kiosks, and which ones to utilize depend on a business’ needs.  Most restaurant self-service kiosks accept credit cards and offer a “pay at the counter” choice for customers paying with cash.  However, as more QSRs and fast casuals explore kiosk programs, many are employing cash dispensing hardware to offer the full self-order experience and eliminate the need for patrons to stop at the counter.

For other industries, payment options vary. Wayfinding kiosks may skip payment hardware altogether as their objectives are strictly to provide information and directions. And while it’s well-known that cannabis dispensaries are often cash-only, new payment and banking options could make credit card swipes common at dispensary kiosks in the future.

Does my kiosk need to be ADA compliant?

ADA compliance is an important factor to consider when planning a self-service program as it protects your business from expensive lawsuits and, more importantly, guarantees the entire public can independently interact with your kiosks.  Wheelchair accessibility is a common discussion when planning kiosks, but did you know there are numerous assistive technology products designed to support people with disabilities that make it difficult to see, read, hear, or interact with touch screen displays?

Currently, the Kiosk Manufacturer Association is working with the US Federal Access Board to implement a new Code of Practice for the kiosk industry, ensuring better clarification on mandates that apply to the self-service kiosk industry. Read more about that here.

Can I also place my self-service kiosk outdoors?

Self-service kiosks are designed differently to withstand the environmental factors that come with being placed outside.  In these instances, the structures must be designed and engineered to be weather-resistant, secure, durable and safe for all outdoor conditions.

If you’re looking to utilize self-service kiosks outside, you’ll need to keep in mind that outdoor kiosks can cost much more than that of an indoor kiosk.  This is because these kiosks must be more durable, watertight, and insulated as well as include hardware components that are rated and ruggedized for the outdoors. Touch screens need to be easily read in direct sunlight, and the exterior must handle exposure to heavy wind, rain, and more.  Additionally, mounting will need to be factored in along with climate control inside the kiosk to maintain temperature and humidity.

When considering an outdoor option, make sure you’re aware of all the variables associated with ensuring a successful deployment.

What features should I consider when deciding on a self-service kiosk?

Deciding how a kiosk will be used will help determine what hardware will need to be present on your kiosk.  If you plan to allow payment transactions, a printer, payment device, and possible cash recycler will be needed.  Businesses that have loyalty programs will also want to make sure a barcode scanner is available to customers.

In addition, kiosk sizes, formats, and screen size will all depend on floor space and intended function.  For instance, a wall kiosk or floor standing tablet makes sense for a business with limited real estate, while a counter tablet with a smaller screen lends itself well to check-in capabilities or instances where privacy might be imperative.  It’s important to discuss your kiosk program goals, intended uses, and physical location requirements with your self-service kiosk manufacturer when you start your initial planning phase.

Will a self-service kiosk integrate with my point-of-sale system?

Fortunately, many kiosk software providers are fully capable of interfacing with different point-of-sale systems because they contain open APIs that work with the major systems.  The only caveat might be if a POS system itself is not open to interfacing with other software programs.  This can be the case for older legacy POS systems, or, to a lesser extent, modern POS systems where the vendor has opted to close off third-party software communications.  When looking into a self-service kiosk program, kiosk-POS integration should be discussed early in the planning stages.

Do you still have a self-service kiosk question that wasn’t answered here?  We have kiosk experts who can help guide you through the process and answer any additional questions you might have.  Contact them at info@frankmayer.com to get started!

More by Frank Mayer and Associates, Inc.

Retail Marketing Psychology – Frank Mayer

Frank Mayer at ICX Summit

Asus Tinker Android Kiosk DIY mini PC KioWare OS & ASUS Team Up

Tinker Android Kiosk & KioWare OS

KioWare OS is a marriage of kiosk system software and Android single board computer (SBC) hardware where KioWare is tightly integrated into the firmware of the SBC device.

KioWare OS locks the device so that only KioWare is running. If the kiosk requires other applications to be running, then KioWare can be configured to load those applications much like plugins. KioWare is completely in control of the SBC device.

Enjoy all the great features of KioWare on an Android SBC including remote monitoring, management and automatic updating of KioWare OS via OTA technology.

Why KioWare OS is a Better Kiosk OS Solution

KioWare OS is much less expensive than Windows solution and is compact, providing custom kiosk flexibility. Tablets are not a viable custom kiosk solution because

  1. they are typically very expensive
  2. operationally expensive,
  3. the lack of physical I/O
  4. lack of screen flexibility
  5. not designed for 24/7
  6. Typically loaded with bloatware.

An SBC solution like KioWare OS eliminates all of these issues.

KioWare Tinker description

Additional Materials

Our Take by Kiosk Industry

The reality is Android is mostly limited to informational kiosks using a Samsung tablet or all-in-one kiosks such as ELO.  As we know, the fundamental difference between Android and Windows is Android being open-source means that every manufacturer has developed its own low-level system APIs that kiosk system software requires.

Samsung with their Knox interface is the best, but they only sell tablets.  So, they are primarily limited to information kiosks as tablets have limited I/O.  In addition, they are less than ideal because you are limited to screen size, any component failure means an entire tablet replacement, generally, a consumer-grade device and not happy running 24×7, installed bloatware, etc.

New options at the kernel level for Android are coming. The Tinker Board has plenty of I/O including GPIO and a modified kernel makes programming I/O easy.  Modified kernels can also support the Wattbox IP power conditioner for kiosks needing that functionality. And there is finally a decent unattended EMV Android solution using the GoChip.  The Tinker Board is a tiny PCB, so lots of flexibility for custom kiosk design.  And it is inexpensive compared to a Windows box.  There is now a lot of flexibility for an Android kiosk.

The New Tinker Hardware

Like the Raspberry Pi 3, the Tinker Board is basically an entire PC — motherboard, CPU, GPU, system memory and more — all in one package. Based around a Rockchip RK3388 SoC quad-core 1.8GHz ARM Cortex-A17 CPU, Asus is claiming the board will have twice the performance of the Pi 3, which is now nearly a year old.

Other specs include:

  • 2GB dual-channel LPDDR3 memory
  • Gigabit LAN and Bluetooth 4.0 + EDR connectivity
  • 802.11 b/g/n Wi-Fi
  • Four USB 2.0 ports
  • 40-pin internal header with 28 GPIO pins
  • Contact points for PWM and S/PDIF signals
  • 3.5mm audio jack connection
  • CSI port for camera connection
  • DSI port supporting HD resolution
  • HDMI 2.0 port with 4K-resolution support
  • MicroSD port supporting UHS-I card speed
  • Supports Debian OS with Kodi
  • 5V/2A Micro-USB power supply (not included)

Craig is the  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. 

EuroShop News – New Desktop Kiosk By Pyramid

Pyramid News LinkedIn & EuroShop

Pyramid counter top kiosk
click for full size

Josef Schneider

Josef Schneider

• 1st Chief Executive Officer at Pyramid Computer GmbH
We are ready to take your orders.

Global Entry Enrollment Barred for New Yorkers

Source: CondeNast Traveler Feb 6, 2020

DHS Trusted Traveler

New Yorkers have been temporarily suspended from enrolling or renewing membership in Global Entry or several other trusted traveler programs, according to the Department of Homeland Security, which oversees the programs.

On Wednesday night, DHS revoked access to the programs for residents of New York due to a new state law that does not allow Customs and Border Protection, the arm of DHS that runs Global Entry, to access records from the New York Department of Motor Vehicles without a court order. The new law, dubbed the “Green Light Law,” went into effect in December 2019 and also prohibits the Immigration and Customs Enforcement, the DHS-run agency responsible for arresting and deporting undocumented immigrants, from accessing the information.

The Trump administration’s decision applies to four of the federal government’s five Trusted Traveler Programs: NEXUS, Global Entry, SENTRI and FAST. It does not apply to TSA PreCheck, which is used for air travel from U.S. airports.

The decision is expected to immediately affect 80,000 people who were in the process of joining the programs; their applications will now be denied, according to Cuccinelli.

Read full story Source: CondeNast Traveler Feb 6, 2020

Ingenico 8.6B Sale to Worldline

Ingenico Acquired By Worldline

From TechCrunch Feb03 ingenico bought by Worldline — Some consolidation is afoot among the payments behemoths of Europe. Smaller, newer fintech companies are eating into their market dominance by adapting faster to changing spending habits, while also looking to capitalize on economies of scale.  [Thanks to Frank at Olea Kiosks]

Today Worldline, a financial services company that provides everything from in-store point-of-sale terminals through to online payments, data analytics, banking and fraud protection, announced that it would acquire Ingenico, the huge point-of-sale terminal provider that controls 37 percent of the market globally, in a cash and share deal that gives Ingenico a valuation of €7.8 billion ($8.6 billion at today’s exchange rates).

The deal underscores two big themes in fintech, and specifically payments. The first is that the shift in payments and spending habits to more digital platforms has meant an increasing amount of fragmentation in the payments space, with each player getting a cut of the transaction: this means that a company doing business in this area needs economy of scale in order to make decent returns. The deal will give both companies a lot more economy of scale.

The second is a bigger theme of

Sports Betting Kiosks: Future Sports Wagering

Sports Betting Machines: The Future of Sports Wagering

In-Depth Articles

Sports Betting Kiosks A Growing Favorite All Over U.S. — But Not In Vegas

Bulging Wallets

Interesting Sports Betting Kiosk Related News

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Where can I place a legal online sports bet?

New Jersey sports betting sites

New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.

To date, there are 13 NJ sports betting apps on the market.

Pennsylvania sports betting sites

Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.

State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.

Nevada sports betting sites

Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.

Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.

West Virginia sports betting sites

West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.

The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.

Rhode Island sports betting sites

Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.

Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.

Mississippi sports betting sites

Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Other Links

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/

Contact KI for more information on sports betting kiosk

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

KIOSK Expanding To Europe Kiosk Market – Here Come The Americans

KIOSK Expands to Europe

Press Release by Kiosk Information Systems January 30, 2020

KIS NRF 2019 image KIOSK Information Systems’ new European sales and service organization provides innovative kiosk platforms with sophisticated service and AI capabilities in conjunction with partner ecosystem to support implementation in retail, hospitality, transportation and other sectors.

Düsseldorf, Germany, January 30, 2020 – Posiflex Group, a global leader in Point of Sale (POS), self-service and embedded computing technologies, has today announced the formation of KIOSK Information Systems Europe GmbH to provide comprehensive sales and support services to European buyers of its standard and custom self-service kiosk solutions. To learn more about these innovative self-service solutions and connect with the team, visit KIOSK Europe’s websites (EnglishGerman).

Hans Peter Nüdling, Chief Strategy Officer for the Posiflex Group and Managing Director of KIOSK Europe, shares: “Customers want greater convenience and personalization, and this demand is driving the need for innovative self-service solutions that can improve the customer experience while at the same time enable greater operational and cost efficiency. We understand this market dynamic and have localized our solutions to meet the unique requirements of the European market.”

KIOSK Information Systems (KIOSK), which is part of the Posiflex Group, is one of the largest suppliers of self-service kiosk solutions to the North American market and is actively expanding its footprint to serve European customers as well as further develop its global capabilities. The new KIOSK Europe facility in Düsseldorf, Germany, will provide a pan-European sales and technology services supporting the standard Apex, Portal, Benchmark, Paragon, Windfall, Landmark and Stellar kiosk product platforms. Full custom kiosks are also available to support more specialized projects.

The foundation of KIOSK Europe extends the range of solutions offered to the European market by the Posiflex Group, which also includes Portwell, the manufacturer of embedded computing products, and Posiflex Technologies, a supplier of POS equipment. KIOSK Europe will provide specialist support and implementation expertise to customers in six market sectors:

  • Retail including quick service restaurants (QSR)
  • Hospitality
  • Transportation
  • Financial services including new currencies
  • Gaming
  • Healthcare

Product configuration options available to European buyers provide functions typically required by customers in these sectors, including cash handling, NFC for contactless transactions, and bill payment capability.

The KIOSK product range is backed by a network of distribution and independent software vendor (ISV) partners maintained by the Posiflex Group. These partnerships support customers of Portwell and Posiflex as well as KIOSK.

Among the advanced technology capabilities provided by Posiflex partners are artificial intelligence (AI) and serviced IoT functions. The entire range of Posiflex products, including KIOSK platforms and Portwell embedded systems, may be shipped with an integrated Active Customer Intelligence Suite from retail management software provider Beabloo. The suite combines digital signage, analytics and artificial intelligence including face detection to help retail businesses to optimize in-store campaigns, adjust self-service equipment displays and automate processes.

Posiflex has also developed an advanced implementation of the Canopy™ IoT platform from Banyan Hills Technologies to support remote management capabilities in products made by Posiflex Group companies. The Canopy – Empowered by Posiflex IoT platform enables real-time remote monitoring, alert and control functions, as well as data logging. This enables operators of distributed embedded systems such as self-service equipment to achieve higher uptime and to provide a high-reliability service to end users while making more efficient use of field service technicians.

The Canopy – Empowered by Posiflex platform also enables operators to maximize the value gained from their data through the application of advanced analytics and automation. Posiflex Group customers can host the Canopy platform through Amazon Web Services (AWS), Microsoft Azure, or a private cloud.

Nüdling adds, “KIOSK has a mature hardware, software and services offering, but has not historically had an outlet to compete in Europe. The launch of a dedicated facility in Düsseldorf supported by specialist staff for all the main self-service market segments will give customers confidence to invest in KIOSK’s technologically advanced self-service platforms anywhere in Europe.”

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More News

Ticketing Kiosks Examples by Olea

Ticketing Kiosks and Hotel Check-In Kiosks by Olea

Included here are some recent pictures and video covering ticketing kiosks and hotel check-in kiosks by Olea. Olea Kiosks specializes in ticketing kiosks both indoor and outdoor as well as Check-In Kiosks. Olea is a Gold Sponsor of KMA.  For more info contact info@olea.com

Here is video from the floor

Pictures of Check-In Kiosks Vegas Hotel

Drive Thru Kiosk Presentation – Intel

Drive Thru Kiosks

Nice presentation video by Intel on next technology for Drive Thru Self-Order.  There have been other interations with AI assist on the drive-thru with several companies including Zivelo. Presentation includes a number of new terms including Digital Natives.

drive thru kiosk technology

Strategic Objectives

  • 40% of restaurants want to improve business insights
  • 38% want to improve digital customer engagement
  • 29% want to increase employee efficiency

Market Transitions

  • Traditional and Online
  • Convenience & Brand
  • Digital Natives
  • Faster & Personal
  • Sustainability

Kiosk Benefits, Point-of-Purchase Trends & Merchandise Display

See latest FMA Magazine Winter 2020

Winter 2020 | Issue 04

FMA Magazine Winter 2020

The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide.

The FMA Magazine Winter 2020 issue includes articles on:

Frank Mayer and Associates, Inc. point-of-purchase experts weigh in on their predictions for the retail industry as well as what’s new with merchandising displays and interactive kiosks for the upcoming year.

In the second article of our four-part series on visual merchandising challenges, we outline how brands can cater their path-to-purchase strategies to stay in step with how customers shop.

  • Self-service kiosk technology benefits

Self-service software provider GRUBBRR details the many advantages of self-service technology in quick service and fast casual restaurants.

MIMO Monitors Newsletter January 2020

Mimo Monitors: January 2020
We’re kicking off the new year with many exciting  things ahead! With new product launches on the horizon, and Integrated Systems Europe around the corner we can’t wait to see what 2020 has in store.
Catch Up With Mimo Monitors
Make An Appointment to Stop by Our Booth (#8-E450) At Integrated Systems Europe (ISE) 

This year at ISE get hands-on with the last, exclusive preview of our outdoor digital signage, check out our new shelf edge displays, and feel the revolutionary Mimo Vue with TanvasTouch®. We’ll have all this and so much more at the booth, so make an appointment to check it out.

Schedule an ISE Booth Appointment Here
Hear Our CEO, David Anderson, Speak at ISE on “Utilizing Haptics To Cultivate Rich Touch Experiences & Heighten Customer Engagement”

On Wednesday, February 12th in stand 13-N110 at 12:30 PM come hear our President & CEO David Anderson Speak about surface haptics and how you can utilize it in various verticals to reach your business goals. He’ll cover the basics about what surface haptics are, the benefits, and showcase new technology you’ll have to feel to believe.

Check Us Out at ISE
Introducing Our Shelf Edge Displays, The Ideal Retail Digital Signage Solution

We know shelf edge displays can be an incredibly valuable in-store marketing tool. We’re pleased to launch our 23×2″ shelf edge displays, available with and without Android Media Player. Sleek, flexible, and durable, these displays are fuss-free and seamless to install. Check out this video to learn all about them.

Watch The Video About Our New Shelf Edge Displays
Learn About Our Charitable Giving Program with TechSoup, A Global Non-Profit That Supports Non-Profit Organizations With Mission-Critical Resources

We’re proud to collaborate with TechSoup to provide our products to some of the organizations who need it most. We’ve helped out organizations such as The Boys & Girls Club of Milwaukee, The New York Academy of Sciences, DC Scores, Paws for Life and hundreds more.

Learn More About Our Work With TechSoup
Read Mimo Monitors’ Case Studies & White Papers

If you’re interested in learning about how we’ve benefitted some of our customers, you can check out the new white paper and case studies section of our website for an in-depth look.

Read Case Studies & White Paper
Are You Media/Press Interested In Covering Mimo Monitors?

We’ve got a brand new press kit on our website. If you’re a member of the media we invite you to check it out, and contact us if you’re interested in collaborating on a story, or stop by our booth at upcoming trade shows. We’d love to work with you.

Check Out Our Press Kit
Are You Following Mimo Monitors on LinkedIn, Twitter, and Facebook?

We’re posting ongoing and valuable content over on our social media pages regularly. We’re sharing some of our favorite tips, tricks, and information pertaining to company and industry news. You can find and follow us here:

Twitter: @MimoDisplay
Facebook: Mimo Monitors
LinkedIn: Mimo Monitors

Follow Us On Twitter

Kiosk Tradeshow NRF 2020 Wrap

NRF 2020 Kiosk Tradeshow Wrap

It was a great kiosk tradeshow for KMA.  Subway, Royal Caribbean, Krogers, Defense Department, Top Golf and many more,

Here are some more videos and pictures

 

Kiosk Manufacturers – Pyramid goes for North American Market

Pyramid Strengthens US Presence

Leading European QSR and Retail kiosk manufacturer Pyramid Computer announces operation for the North American market

Freiburg, Germany, January 10, 2020: Pyramid Computer announced today that a new global setup in the fast-growing self-service kiosk industry will be unveiled at The NRF Big Show in New York City, 12 – 14 January. The company will use the event to officially announce the opening of its new North America operations, based in Boca Raton, Florida, USA. new global setup in the fast-growing self-service kiosk industry will be announced at NRF Big Show in New York City starting 12th January 2020.

Josef Schneider, CEO of Pyramid Computer GmbH in Germany, said: “We are thrilled to announce an experienced sales and leadership team to spearhead our Pyramid North America operations. This move allows us to finally become a real local partner for our clients in the United States.”

Ryan Lagace, COO of Pyramid Computer in North America: “It’s an exciting, innovative and transformational time in the self-service market, we are eager to bring Pyramid’s best in class solutions to our North American clients and partners. Pyramid North America will bring our award-winning polytouch® branded kiosks to North America while providing software and service support.”

Added Ryan Lagace: “Pyramid´s outstanding technology and manufacturing has had a proven track record for many years within global QSR, Retail, and Hospitality brands. With our new North American operation, logistics, and partnerships, we are excited about positioning the company as a global market leader.”

Visit the Pyramid our NRF – Booth 5860.

About Pyramid Computer

Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and Network & Security and Industrial PC & Imaging products are engineered and designed in Germany for shipment and installation via worldwide OEM and distribution partners.

Contact

Pyramid Computer GmbH
Marketing Department
Boetzinger Strasse 60
79111 Freiburg, Germany

NRF2020 Preview – National Retail Federation

NRF 2020 Kiosk Self-Service Update

NRF2020 National Retail Federation Member Logo
KMA is a member of the National Retail Federation

NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world.

Standards & Regulations Opportunity

ADA and Accessibility

You can participate for free in our ADA and Accessibility Working Group. See the KMA About page for current participants.

EMV Credit Card Committee

We also invite you to participate in our just forming EMV Credit Card committee. Simply stop by the booth and have your badge scanned (or send an email to craig@kma.global).

In the KMA booth

Sponsors participating in the 2020 booth include Olea Kiosks, KioWare, Pyramid, Frank Mayer and Associates, Inc., and Vispero.  Available for meetings are key people from Olea, KioWare, Pyramid, Frank Mayer, and Vispero. Send an email to craig@catareno.com to schedule a time or stop by 1703.

Attendees present at the show include: Frank Olea CEO of Olea Kiosks, Jim Kruper CEO of KioWare, Josef Schneider and Frieder Hansen (CEO) of Pyramid, Randy Amundson (KMA ADA Chairperson) and David Anzia, SVP of Sales at Frank Mayer and Associates, Inc. Matt Ater CEO of Vispero and Laura Miller Anthony Palchek of Zebra and representatives for Verifone.  Additionally at the show, around the corner from our booth will be Peter Jarvis Managing Director of Storm Interface and our new ADA and Accessibility Co-Chairperson.

For inquiries and meeting times, please contact craig@catareno.com  or stop by# 1703.

The KMA booth will have two kiosks in it both oriented for QSR and both with integrated accessibility.

One will be a tablet kiosk by Frank Mayer and Associates, Inc.  See additional details — Floor Standing Tablet Kiosk Spec Sheet.  Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285  and  running ADUSA, Inc’s Qi™ software showcasing software for  NYC-based Kung Fu Tea / TKK Chicken.

Pyramid will have the PE-4000 with QSR Self-Ordering. It comes equipped with accessibility devices and is running KioWare KioPay application with JAWS Kiosk Windows software from Vispero.

Pyramid-PE4000-V02 (1) from Kiosk Manufacturer Association on Vimeo.

Here are locations for seeing and meeting with KMA members.


Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

More Member Information Links and News

 

JAWS Kiosk Vispero

Retail Cannabis Store Need Cannabis Self-Order?

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

FMagazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

Pyramid self-service kiosks – the perfect fit for retailers – Booth # 5860 NRF2020

Solutions showcased include Smart Fitting Room, Self-scan and Gift-card kiosks   

Freiburg, Germany, January 8 2020 – Pyramid Computer, a leading manufacturer of self-service kiosks, will be showcasing a selection of innovative in-store retail applications based on its versatile range of polytouch® kiosk solutions – Booth # 5860A number of ISV partners will be joining Pyramid including Detego, Framen, InTouch, Intuiface, Menu Technologies, NTS Retail and Re-Vision.

Additionally Pyramid will announce at NRF its own North America operation to better serve and cater to local US based customers.

Pyramid polytouch® is the ideal interactive self-service kiosk hardware platform for retailers looking to optimize the in-store customer experience and help drive Omni-channel sales opportunities. Highly customizable and easy to maintain, the slim, elegant and extremely modular polytouch® kiosk design offers maximum flexibility for enabling numerous application possibilities, from endless aisle/shelf and point of purchase to point of sale and self-checkout.

 “Pyramid and our international network of ISV and systems integrator partners create innovative kiosk solutions which precisely address the immediate and future requirements of retailers,” said Patrick Hagemeister, International Account Director for Pyramid Computer. “We can meet the in-store experience and Omni-channel objectives of retail businesses of all shapes and sizes.”

Pyramid kiosk solutions highlights at NRF 2020:

Ø  Smart Fitting Room solution

The polytouch® Interactive Mirror offers customers an unprecedented shopping experience while helping transform regular fitting rooms into smart ones. Beneath the mirror’s flat, semi-transparent surface is an interactive 32″ PCAP touchscreen with an integrated PC-Box. The Smart Fitting Room solution is also fitted with an RFID reader automatically detecting the items a customer takes in to try on. RFID tags are attached to price labels which transfer data to the mirror. The 32″ touchscreen allows the customer to ask for another size or colour without having to leave the fitting room.

smart fitting room
Click for full image

By recommending complementary products for cross-selling purposes, it also provides quick access to information about the products in the store, available models and sizes. During the try on, the mirror recommends suitable complements and accessories. Store assistants can be called (via help button) to bring other items and/or sizes into the dressing room, making it easy and time efficient for customers to make their choice. As required, customers can also create personal profiles for recording and saving their choices for future visits. Should potential buyers not be ready to make a purchase on-site, information about the products concerned can be sent to their mobile devices (if requested).

“For a fashion retailer, the fitting room is the key touchpoint for converting customers into buyers,” said David Frei, Head of Solutions at Pyramid Computer. “Our smart fitting room solution offers the potential for real customer interaction and to gain additional competitive advantage by meeting the exact wants and needs of today’s shoppers. Our solution tells the retailer exactly how many items the customer tried on and how many were finally bought. It will track a customer’s purchase history in the given store or chain and will accurately calculate the conversion rate.”

  • Promotes up- and cross-selling potential
  • Facilitates interactive dialogue between customers and store personnel
  • Shows full range of products (Virtual-Endless-Shelf)
  • Retail analytics: insights on customer preferences
  • Increased operational excellence, optimization of merchandise plan
  • Omni-channel: Integration of online and bricks-and-mortar retail
  • Engagement with store and brand
  • Personalised customer offers

Ø  polytouch® Self-scan kiosk

self-scan kiosk
Click for full image

The self-scan kiosk demonstration is designed to show retailers the latest innovations in scan-as-you-shop, combining a polytouch® 32” double-sided kiosk with the very latest handheld scanners from Zebra and powerful self-scanning software from Re-Vision/InTouch. The self-checkout terminal is equipped with a printer, payment module and an optional scale. It is the latest model from the polytouch® peter kiosk line. The heart of these unique kiosks is the central stand: The PC’s are space saving and installed inside it which guarantees low susceptibility to failure of the complete system and maximum performance of each individual kiosk. Thanks to the optically bonded displays, there is a drastic reduction in reflections, increased light yield and better legibility. In addition to customer-specific branding, the kiosk can also be individually adapted to customer requirements in terms of the number of displays and screen sizes.

  • Additional queue busting customer convenience
  • Large screen kiosk display provides ample space for high impact product advertising, and notifications about in-store special offers
  • Potential to link solution to the customer’s own shopping list and provide relevant product information
  • Integration with loyalty programs to push targeted promotions, based on the customer’s purchase history and location within the store

Ø  polytouch® Self-service Gift-card kiosk

Using the easy to use touchscreen display, customers can select a gift card of their choice from different service vendors and retailers. A range of designs is then presented to choose from, including seasonal options, and a desired cash value amount selected. A personal message can also be added. The personalized gift card is then printed directly at the kiosk.

  • Generates revenue from cross-promotional offers and upselling
  • Drives and promotes value-added services within retail stores
  • Provides an attractive personalized last-minute gift option for customers
gift card kiosk Pyramid
Click for full image

Depending on the application, Pyramid polytouch® kiosks may be fitted with a broad range of peripherals including 2D or 3D scanners, thermal printers, and payment modules of various makes and models. For special applications that may involve AI technology, Pyramid can integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid works closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.

All Pyramid polytouch® kiosks are manufactured under German quality control for shipment and installation via worldwide OEM and distribution partners. These can be branded to create a highly individual look for retailers.

For further information about the polytouch® range:

Website:  https://pyramid-computer.com/productcategory/pos-automation/

About Pyramid Computer

Pyramid Computer has focused on the development of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for retail and QSR customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All IT hardware, indoor localization, and network & security and industrial PC & imaging products are engineered and designed in Germany by Pyramid for shipment and installation via worldwide OEM and distribution partners.

Further information

Pyramid Computer GmbH

Marketing Department

Boetzinger Strasse 60

79111 Freiburg, Germany

Email: marketing@pyramid.de

Media contact:

Nigel Parker
Strategic Public Relations Limited

M +44 (0) 7778 872 457
nigelp@strategicpr.net
www.strategicpr.net

Kiosk Manufacturer Association (KMA) at NRF 2020 Showing Accessible Kiosks

BusinessWire 1/7/2020

WESTMINSTER, Colo.–(BUSINESS WIRE)–The Kiosk Manufacturer Association aka KMA is in booth 1703 at the upcoming NRF 2020 Big Show in New York City Jan 12-14. For a preview of KMA kiosk companies at NRF read our NRF 2020 Preview.

NRF Booth Information

Sponsors participating include Olea Kiosks, KioWare, Pyramid, Frank Mayer and Associates, Inc. and Vispero.

For inquiries and meeting times, please contact craig@catareno.com or stop by #1703.

The KMA booth will have two kiosks in it, both oriented for QSR and both with integrated accessibility.

One will be a tablet kiosk by Frank Mayer and Associates, Inc. See additional details — Floor Standing Tablet Kiosk Spec Sheet. Integrated with a Storm Audio Nav device for ADA accessibility, Ingenico IUC285 and running ADUSA, Inc’s Qi™ software, it showcases software for NYC-based Kung Fu Tea / TKK Chicken.

Pyramid will have their revolutionary 4-in-1 PE-4000 showing QSR Self-Ordering. It will show accessibility features with JAWS kiosk software from Vispero and KioWare.

KMA Regulatory Initiatives

Kiosk Accessibility ADA

Join the KMA ADA research panel today and help shape the future of accessible kiosks. KMA also invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA and presented to the U.S. Access Board in Washington, DC. Take the quiz here.

EMV Unattended Committee

Join our EMV committee for creating Code of Practice for EMV, in the US and internationally.

KMA News

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA either with ADA or with EMV, please contact craig@kma.global or call 720-324-1837

Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra | ZIVELO

Retail Kiosk News – Frank Mayer Launches New Website

Point-of-purchase industry leader Frank Mayer and Associates, Inc. reveals new website for 2020

GRAFTON, WI – Frank Mayer and Associates, Inc. recently launched its new website design to provide brands and retailers with an industry-driven experience when accessing detailed information about the company’s solutions in the point-of-purchase industry. The website is found at: www.frankmayer.com.

Frank Mayer website image The updated website showcases Frank Mayer and Associates, Inc.’s wide array of work in the merchandising display, interactive kiosk, and self-service kiosk verticals and features a resource page with the company’s latest blogs, white papers, and issues from its industry publication, FMA Magazine. The site also highlights the point-of-purchase company’s longstanding history in an About Us section.

Our new website is comprehensive while also being user-friendly, making it a perfect tool for visitors to easily peruse the extensive scope of work we’ve done for national brands and retailers,” says Cheryl Lesniak, Integrated Marketing Manager. “In addition, the new look is complementary to our brand and illustrates our commitment to custom design and exceptional experience.”

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com for more information.

***


CONTACT:

Cheryl Lesniak, Integrated Marketing Manager
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(262) 377-4700 | cheryl.lesniak@frankmayer.com

Kiosk Interactivity Redefined – Kiosk Voice Recognition and Voice Command

Voice response promises to add a new interactivity for self-service devices, but there are some hurdles that will need to be overcome.

By Richard Slawsky contributor

When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe actions that are the main feature of smartphones, we’ve come to expect to be able to interact with kiosks through touch. Although touch-enabled displays have been around in one form or another for more than 50 years, it’s only recently that they have become mainstream thanks in part to Apple’s introduction of the iPhone. 

Over the past few years, though, the concept of interactivity has taken on a new dimension. Driven in part by home automation devices such as Amazon’s Echo and Google’s Home, people are becoming increasingly comfortable with a new way of interacting with self-service devices: by voice.

A growing number of technology vendors have been introducing voice-enabled kiosks over the past few years. The question remains, though: what does the future hold for interactive voice response and what needs will it fill when it comes to interactive kiosks?

Challenges slowing adoption

Simply put, an interactive voice response system is a computer interface that accepts input by voice rather than mouse, keyboard or touch. The technology has been around at least since the 1970s but has become increasingly widespread as large organizations deploy such systems to handle customer service. And when combined with artificial intelligence, it’s becoming increasingly difficult to distinguish VR from communication with a live person.

When it comes to self-service kiosks, a quick Internet search shows dozens of vendors offering devices outfitted with a VR interface. Such interfaces are touted as a way to provide access for those with limited hand mobility as well as those who can’t read. As is the case with on-screen touch menus. It’s relatively easy to incorporate a variety of languages into VR, allowing the deployer to serve those with a limited command of English.

But while the technology improves on nearly a daily basis, it may be a while before VR-enabled kiosks become commonplace. One of the key reasons is that deploying VR will mean either retrofitting existing kiosks with new hardware or deploying new devices outfitted with the technology.

“Voice recognition is ready for kiosks and companies like Zivelo are already looking at ways to begin rolling the technology out on a wider scale,” said Rob Carpenter, CEO and Founder of Valyant AI, an enterprise-grade conversational AI platform for the quick-serve restaurant industry. 

“The biggest hindrance to adoption and scale is going to be the inclusion of microphones and speakers in kiosks, which are required for conversational AI, but hadn’t been included in past hardware iterations because they weren’t needed at the time,” Carpenter said.

The environment where the kiosk will be located will also be a consideration.

“It’ll be important to look at the hardware’s ability to handle conversational AI (it’ll need embedded microphones and speakers), but it’s also important to consider the noise level in the environments,” Carpenter said.

“Conversational AI might struggle in high traffic areas like airports where there is so much noise it’s hard for the AI to hear the customer,” he said. “It’s very likely that for the highest and best use of conversational AI in kiosks, it may also require other capabilities like lip reading and triangulating the customer in a physical space to separate out disparate noise channels.”

As such, deployers will need to incorporate design considerations that include microphone arrays focused on specific areas where a user might be standing. They’ll also need to incorporate design considerations beyond the kiosk itself, including noise-absorbing carpet and walls in the area where the device will be located.

Privacy Concerns

Privacy concerns will come into play as well. Amazon’s Echo devices, for example, store a record of what they hear when activated. And while such recording is only supposed to occur when the user says a “wake” word such as Alexa, anyone who owns such a device knows similar words can prompt a wakeup as well. In addition, when someone is using a VR-enabled kiosk there’s a distinct possibility that nearby sounds will be picked up and recorded as well.

“[It’s a concern] not only for the person ordering train tickets, but for the person who might be standing next to that person who’s having a quite high-level conversation on the phone with a business colleague—or his mistress,” said Nicky Shaw, North American distribution manager with Storm Interface. Storm designs, develops, manufactures and markets heavy-duty keypads, keyboards, and custom computer interface devices, including those that provide accessibility for those with disabilities.

“Now that’s also been picked up and sent to the cloud,” she said. “Privacy needs to be given more consideration in my view because just deploying a microphone on a kiosk with no visible or audible means of letting people know it’s always on needs to be factored into the design.”

Accessibility Protocol

The protocols and practices for implementing voice in kiosks are not addressed in any U.S. Access Board standards and the KMA with Storm have incorporated a proposed voice framework for accessibility and more.  The Access Board has these standards to consider as a baseline for when they create actual standards. In that sense KMA is setting the table for them.

ada KIOSK CERTIFICATION
The KMA guidelines for voice are our suggested best practice for self-service.

The degree to which companies mine voice data for advertising information creates its own set of privacy concerns. Because most voice user interfaces require cloud processing services, any time the voice leaves the device makes the process more susceptible to a privacy breach. 

That can also create branding issues, with potential confusion as to who exactly the kiosk represents. Is it the foodservice operator, ticker or retailer, or is it a company such as Google or Amazon?

And at the end of the day, making it easy for the average person to use will go a long way toward determining how successful VR in interactive kiosks will be.

“Voice input is the collection method, while the platform collecting the command is the brain/processing power to take the correct actions,” said Tomer Mann, EVP for Milpitas, Calif.-based software company 22Miles.

“We are moving forward with integration but there is a long way to go,” Mann said.  “We have the input command solution but the processing machine learning technology needs to improve. It will happen with a few more iterations and innovation.”

Applications Impact

One of the obvious applications for VR in self-service kiosks is for accessibility, enabling their use by those with impaired vision or limited hand mobility.

VR can also be used to create the “wow” experience business operators are looking for. Imagine, for example, the opening of the latest blockbuster superhero movie.

“Let’s say a video wall at the theater senses that someone is approaching,” said Sanjeev Varshney, director, Global SAP with Secaucus, N.J. based Cyntralabs, a developer of integrated solutions that help retailers drive sales. 

“It could display a character from the movie, who says something such as ‘what movie would you like to see?’,” he said. “The character could then point to a card reader and say ‘just insert your credit card here” and have the tickets printed out or have an SMS sent to your phone.”

“One driver for voice relates to efficient and faster transactions” said Joe Gianelli, CEO & cofounder of Santa Cruz, Calif.-based Aaware Inc., a developer of technology that enables voice interfaces.

Consider tasks that may require an excessive amount of screen navigation or drilling down, Gianelli said. Voice is usually much more efficient if the user needs to navigate beyond three levels of touch.

Of course, VR won’t be a catch-all solution. Still, VR could be part of a menu of accessibility options.

“Speech command technology will never replace the need for other interface devices because people with speech impediments won’t be able to use it, just like there are people who are blind and can’t use a touchscreen,” Shaw said. 

 “A deployer would still need to provide tactile interface devices as well as the speech command,” she said. “This needs to be seen as another element in multimodal accessibility. There’s not a one-size-fits all solution.”

The technology is at its infancy, but with further innovations and feature updates, the solutions will only be more agile to day-to-day user experiences,” Mann said. 

“Technology is getting there,” he said. “22Miles just wants to stay ahead of that innovation as we do it all other digital or content triggering capabilities.”

And when it comes to industries, some of the key applications insiders are seeing are in the ticketing and restaurant ordering fields, with initial results showing promise. Catalogue lookup in a retail setting might also be a prime candidate.

“Imagine being able to find, filter and sort any item through voice,” Carpenter said. “It would eliminate the tedious tasks of searching through pages and pages of items to find your favorites. Just tell it what you want and then be on your way.”

More Information

WHITEPAPER – VOICE RECOGNITION & SPEECH COMMAND ASSISTIVE INTERFACE

 

MASTERCARD ZIVELO VOICE ORDERING WITH AI

 

KROGER LAUNCHES VOICE ASSISTANT ORDERING FOR GROCERY ECOMMERCE

 

ALEXA SELF-ORDER VOICE COMMAND VOICE RESPONSE QSR W/ CUSTOMER & EMPLOYEE. BEACON TECH

Mastercard Zivelo Voice Ordering with AI

Press release from Mastercard May 16, 2019 on Zivelo initiative to be shown at National Restaurant Show

Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering

Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations

PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a partnership with ZIVELO, a leader in self-service kiosk technology, to enhance the drive-in and drive-through ordering experience for quick service restaurants (QSRs) with a first-of-its-kind AI-powered voice assistant and personalized dynamic menu. Sonic Drive-In will be the first partner to pilot the new experience at selected Sonic locations in the U.S. this year. The technology will first be showcased at the National Restaurant Association Show in Chicago from May 18-21, 2019.

Upon arrival at the QSR’s drive-in or drive-through, consumers will be prompted to order from an AI-powered voice ordering assistant, which will integrate with a dynamic menu display. The menu will automatically update using a proprietary AI solution developed by Mastercard, which will allow the display to be customized either for a specific customer or for external factors such as weather, time of day, seasonality and location.

“We are excited to be partnering with ZIVELO to help QSR merchants further enhance their ordering experience to provide even more contextual interactions with their customers and ultimately allow them to get their food faster,” said Stephane Wyper, senior vice president, new commerce partnerships, Mastercard. “This builds on Mastercard’s continued focus on leveraging our payment, loyalty and analytics capabilities to innovate within the retail space alongside our merchant and technology partners.”

“We see facets of our brand, our restaurants, and AI technology converging in a way that makes for a special customer experience.  Sonic is known for a fun environment and a full menu with extensive customization options that allows guests to personalize every meal,” said Jon Dorch, vice president of integrated customer engagement. “Voice AI promises to provide carefree conversational ordering that complements the overall experience.  We anticipate AI integration will also provide opportunities to streamline repeat orders, personalize suggestions based on data, and offer rewards that are truly relevant.”

The artificial intelligence engine that powers the voice ordering experience to provide a dynamic menu was developed through Mastercard Labs and can be adapted for the needs of each specific merchant partner. The solution is built on OakOS, ZIVELO’s software operating system for public computing experiences, and relies on ZIVELO’s expertise within the self-service display industry, having successfully deployed tens of thousands of kiosks in restaurants to date. Mastercard also provides innovation support through an off-the-shelf voice AI solution for merchants that can be designed, developed and launched without significant effort, allowing them to quickly deploy the experience in-market.

“Drive-thru accounts for 70% of QSR transactions, yet the experience has remained more or less untouched by innovation,” said Healey Cypher, CEO of ZIVELO. “As customer expectation continues to move towards faster, personalized, and contextual experiences, we are excited to partner with Mastercard to bring this transformative solution to market and hopefully exceed those expectations.”

The voice ordering experience and dynamic menu solution was designed by Mastercard and ZIVELO to be flexible for each unique quick service restaurant environment. Additional partners will pilot the technology as it continues to roll out in 2019.

About Mastercard

Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.

About Sonic

SONIC, founded in 1953, is the largest drive-in restaurant brand in the United States with more than 3,600 restaurants. SONIC is part of the Inspire Brands family of restaurants. For more information, visit SonicDriveIn.com and InspireBrands.com.

About ZIVELO

ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand, offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.

Mastercard Communications Contact:

Sarah Ely

sarah.ely@mastercard.com

914.249.6714

 

ZIVELO Communications Contact:

Mary McCauley

press@zivelo.com

877.494.8346

Which Platform OS to use for Kiosk Deployment?

From THEPACIELLOGROUP website 12/17/2019 by Laura Miller of Vispero

Which Kiosk OS?

There can be many reasons for selecting one operating system over another. During the process of choosing your operating system, you will want to consider the following questions.

Accessible Windows-based Kiosk from KIOSK
Windows-based Apex kiosk with payment capabilities from KIOSK Information Systems

For which OS is the kiosk application available?

If you are running an application on a kiosk in kiosk mode or using kiosk software, the deciding (or limiting) factor can be the operating system upon which the app runs. Kiosk mode is a method or mode utilized for limiting user access and behavior. Windows kiosk mode, Android single app mode, and iOS kiosk mode all function to limit the device to allow access to only a specific application. The app availability will limit the OS options available to choose from. Most apps are available across multiple operating systems or are browser-based and can be run in any kiosk browser (found in kiosk software) on any operating system.

Which external devices are needed for the kiosk?

Like the application, certain external devices may only be available for a single operating system. Traditionally, those devices were Microsoft Windows-based and required a Windows OS in order to integrate. In more recent years, Bluetooth and cloud-based technologies have increased the number of options available for iOS and Android solutions as well. Kiosk devices such as credit card readers, barcode readers, receipt printers, facial recognition devices, and accessibility keypads are typically not available across all operating systems. Many use APIs available only for Windows devices. In most cases, the devices that do work with iOS and Android operating systems require an internet connection in order to communicate and do not work locally, as Windows options do.

Payment Devices

In the case of Android and iOS, payment devices (such as credit card readers), communicate via the cloud, and communication is only available if there is an internet connection. However, if the app is a native Windows solution, the communication can be local (negating the need for a connection), which allows for accepting payment transactions when the device is offline. For payment devices, there’s greater flexibility and reliability with Windows-based apps in comparison with Android and iOS. With iOS and Android operating systems, connectivity as well as potential latency with cloud-based solutions that can cause potential points of failure.

As explained by Kim Kenney, President, KIOSK Information Systems

“The majority of our kiosks and devices are either Windows-based or compatible with Windows giving customers flexible and scalable interoperability. Our focus is on the customer and what we’re hearing is the need for future-focused, self-service solutions like kiosk technology that can adapt as organizations grow. Windows helps to enable this capability.”

Printers

Many printers now make use of onboard Bluetooth technology. This means that they may be compatible with iOS, Android, and Windows operating systems. However, Bluetooth options tend to be more expensive. Additionally, printer manufacturers have historically developed hardware with a Windows driver and may not have iOS or Android support.

Europay/Mastercard/Visa

From an EMV (Europay Mastercard Visa) compliance standpoint, there are more Windows solutions (both from a hardware perspective and from a payment solution provider selection) available. Future-proofing and backward compatibility are extremely important and Windows typically provides that support but Android and iOS do not. This means that when the OS is updated, often legacy programs will not work with the updated OS.

Rob Chilcoat of Unattended Card Payments writes,

“While I can typically find a payment solution to meet just about any kiosk project’s payment requirements, it is always easier when the application developer is working in Windows. There are so many more feature-rich, pre-certified payment solutions to choose from working in Windows. When developing for Android or iOS the selection becomes much more limited, and their capabilities less robust.”

Kiosk accessibility?

Microsoft has invested heavily in infrastructure for accessibility on the Windows platform. In addition to OS support, there are more options for accessibility hardware and software. Freedom Scientific’s JAWS text to speech software, for instance, is only available for Windows, not for Android or iOS. It can be highly customized for each kiosk implementation. Native Android and iOS solutions are not very customizable and are only updated when Android or iOS are updated. There are a variety of hardware input devices that can be used with Windows, such as keypads and keyboards. Some of these devices only have Windows APIs, so it is important to check with the manufacturer before selecting an operating system or device.

If accessibility seems like an afterthought for your kiosk experience, consider that over 20% of the United States identifies with having a disability. People with disabilities are an oft overlooked demographic with disposable income like anyone else.

Which OS provides a more secure kiosk experience?

Windows offers native kiosk security functions and kiosk management capabilities for both kiosk management and configuration. Kiosk security and features are available across multiple operating systems, but Microsoft has invested heavily in improving the setup, configuration, and management experience for kiosks. Kiosks running a Windows operating system are typically more easily monitored, updated, and managed remotely due to the extensive native Windows management tools. Android and iOS have not invested in this area as heavily, nor do their platforms offer the same robust focus on business support.

It’s important to consider a variety of factors from application, external devices, accessibility, features, and security, when selecting an operating system for a kiosk.

More Vispero News

An Accessible Kiosk

Vispero Storm Accessible Kiosk Solution

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Mass Notification System (MNS) & Emergency Alert Systems

Dec 14 2019 (Westminster) by Craig Keefner and Kiosk Industry Manufacturer Association

Mass Notification Systems

We see more and more of RFPS for Mass Notification Systems (MNS) and Emergency Alert Systems.  These include Crisis Alerts and Alert Systems.  Many schools.

As far as Free Mass Notification Systems there are very inexpensive CMS systems that can utilized in that regard and several of them have scope for specific MNS systems.

Below are a couple for review with scope of work examples (real life).

Seems like it would be a great adjunct function for digital signage and CMS systems to offer.  They generally are in search of ROI and this would satisfy that requirement and minimize liability for customers with many public customers in mainly unprotected public areas. An idea.

Mass Notification System RFPs


California MNS December 2019 Scope of Work

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29806 California

Government Authority located in California; USA based organization looking for expert vendor for emergency mass notification system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide emergency mass notification system.
– Provide a robust, interactive, reliable, high-speed notification system that can send notifications to thousands of recipients
– Ability to import private, listed, and unlisted call numbers to be updated at a minimum of half-year intervals
– Proposed solution must be an integrated public alert and warning system compliant and compatible and usable at initial installation
– Solution must be designed specifically for emergency notifications using a secure internet-based system
– Solution must have the capability to initiate at least 10,000, 30-second voice messages per hour
– Ability to send multiple notifications at the same time to the same or different recipients
– Ability to prioritize emergency notifications over standard notifications in the message delivery queue
– Able to publish a self-registration web page for residents to opt-in and opt-out
– Ability to initiate and deliver notifications 24 hours a day, 7 days a week, and 365 days per year (24/7/365) with 99.99% availability
– Ability to export existing recipient and contact information to excel or a csv file
– Ability to customize the greeting that precedes a message delivered by voice
– Ability to store and use multiple contact numbers and addresses for each recipient
– Ability to send both a recorded message and a text message in a single notification to all recipients for delivery to appropriate devices
– Ability to create and save pre-recorded voice and text messages for later use in notifications
– Ability to schedule any type of notification to be sent at a future date and time
– Ability to leave a message when a voice-delivered message reaches an answering machine or voicemail
– Ability to search for a geographic location using different criteria
– Ability to use an interactive map through a standard geographical information system format to select a geographic area using polygons and drawing tools.
(2) All questions must be submitted no later than January 10, 2020.


Saint Charles MNS SCOPE OF WORK

The City of Saint Charles, Missouri (hereinafter, the “City”) is a local government in the St. Louis metropolitan area with a population of approximately 65,000. The City is seeking a vendor to provide a Mass Notification & Emergency Alert System (hereinafter, the “System”) that has the capability of mass notification to individuals, as well as targeted messaging to individuals and groups through customized lists and geographic selection.

The proposed solution shall be a single, integrated solution offering comprehensive security and built-in redundancy of operations based on the concept of a unified messaging and communication
application. It should provide for a single, common process to issue alerts or other communication requests over multiple protocols and devices.

SYSTEM FEATURES
Any proposed System shall, at minimum, include the following features:

  • Integrated Public Alert & Warning System (IPAWS)
  • Multiple Groups for Messaging (i.e. General Public, Employee Groups, Other Internal Groups, etc.)
  • Public will be allowed to opt-in and/or opt-out at any time, editing their own information and desired alert types
  • Emergency & Non-Emergency Messaging via Text, Mobile App, Phone Call (Cellular & Landline), Email, and City’s Social Media
  • Geo-Targeting Capability (at minimum, point with radius; City prefers free form selection
    for targeted distribution)
  • Unlimited System Users
  • Unlimited System Administrator Users
  • Unlimited Calls and/or Text Messages
  • Initial Training for Administrators (Train the Trainer Approach)
  • Capable of Creating & Storing Template Messages
  • Reporting Capabilities (i.e. Pre-Formatted & Ad Hoc Reporting Tools)

SYSTEM ARCHITECTURE, INFRASTRUCTURE & SECURITY

  • System shall be fully hosted by Vendor requiring no additional hardware, equipment, storage, etc. by City
  • System shall be web-based providing the City the ability to access the System via a secure internet connection from any computer, tablet, or smartphone to send alerts and notifications.

The Christina School District is soliciting competitive proposals to provide a modern, robust communication and engagement solution. This solution must include website design, development and hosting, a mass notification system, and a mobile application.

This request for proposals (“RFP”) is issued pursuant to 29 Del. C. §§ 6981 and 6982.


Issued By:Virginia Community College Shared Services Center
Type:Request for Proposals (RFP)
Category:Non-Professional Services – Technology
Work Location: Various
Description:The purpose of this RFP is to solicit sealed proposals to establish a contract(s) through competitive negotiations for the purchase of a commercially available web based emergency alert notification system including implementation and training for the Virginia Community College System including its 23 colleges.

Fire and Medical Alert Systems (34015)
Emergency Radio/Telephone Systems (411, 911 etc. Dispatch) (83845)
Audiotex Voice Response Systems (88316)
Voice Mail Systems (88390)
Telecommunication Services (Not Otherwise Classified) (91579)
Warning System Services, Citizen (91595)
Alarm Services (99005)
Disaster Preparedness/Emergency Planning Services (99029)


Summary

Emergency Mass Communications Solution Bid Solicitation: S-16500-00000005 Header Information Bid Number: S-16500-00000005 Description: Emergency Mass Communications Solution Bid Opening Date: 05/13/2019 02:00:00 PM Purchaser: Erin Smith Organization: Secretary of State Department: 16506 – Information Systems Location: ISCIO – Office of the CIO Fiscal Year: 19 Type Code: Allow Electronic Quote: Yes Alternate Id: Required Date: Available Date : 04/22/2019 02:00:00 PM Info Contact: Contact Erin Smith at 503-986-2270 or via email at erin.m.smith@oregon.gov Bid Type: OPEN Informal Bid Flag: No Purchase Method: Open Market Pre Bid Conference: Bulletin Desc: Proposers are required to submit a written proposal covering the content requirements specified in the attached solicitation document. Vendors proposing qualifying products may be invited to perform a virtual demo for the agency. See the Attachments tab for complete information. Ship-to Address: Information Systems Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: servicedesk.sos@oregon.gov Phone: (503)986-0505 Bill-to Address: Business Services Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: purchasing.sos@oregon.gov Phone: (503)986-2204 Print Format: File Attachments: Intermediate RFP – Emergency Mass Communications Solution.pdf Form Attachments: Item Information Item # 2: ( 990 – 39 ) Vendors must attach their pricing, as per the Proposal Content Requirements (see the Attachments tab). Agency is seeking a web-hosted, software-based Emergency Mass Communications Solution, and is requesting pricing and proposed costs for software and support. (Note that pricing has been disabled for this item. All pricing must be included as an attachment to your Quote.) NIGP Code: 990-39 Emergency Systems Monitoring Service to include Alarms and Operational Readiness Reporting Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 LUMP SUM – Lump Sum Manufacturer: Brand: Model: Make: Packaging:

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Kiosk Manufacturer Association (KMA) Announces Research Panel, MCR and NRF

Press release BusinessWire Dec 13, 2019

WESTMINSTER, Colo.–(BUSINESS WIRE)–KMA’s ADA & Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires & telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

In tandem with the research panel, KMA invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA at our recent meeting with the U.S. Access Board in Washington, DC. Take the quiz here.

NRF 2020 – Visit with us in NYC on January 12-14 at NRF 2020 at booth 1703. For a complete preview of KMA companies at NRF you can read our NRF 2020 Preview.

KMA News

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA, please contact craig@kma.global or call 720-324-1837

The KMA ADA Committee consists of Olea KiosksKioWareKioskGroupStorm InterfaceFrank Mayer and Associates, Inc.VisperoPeerless-AVMimoMonitorsKIOSK (KIS)Turnkey KiosksDynatouchAudioEye and Tech For All Consulting.

Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra ZIVELO

Contacts

KMA
Craig Keefner
craig@kma.global
720-324-1837

Retail Cannabis Store Need Cannabis Self-Order?

Marijuana Kiosk News

FrankMayer and Paywana will be at the MJBizCon in Las Vegas Dec 11-13

Have a retail cannabis store in need of a self-ordering kiosk? Look no further. Watch how easy Paywana, our cannabis self-ordering kiosk software, is to use! Our Paywana kiosk software pairs perfectly with a Frank Mayer and Associates, Inc.interactive kiosk. Frank Mayer and Associates, Inc. offers wall-mounted, standing and countertop kiosks to best accommodate any environment. Learn more about Paywana by clicking the on the following link – https://paywana.com/. Check out the kiosk machines by Frank Mayer and Associates, Inc. by clicking on the following link – https://lnkd.in/eNpu2bf. hashtagkiosk hashtagkioskmachine hashtagcannabiskiosk hashtagcannabis hashtagretail hashtagcannabisindustry hashtagselforderingkiosk

Pictures from the Marijuana Cannabis Show

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

Vispero And Storm Interface Collaborate To Provide Accessible Interactive Kiosk Solution

  • December 4, 2019

JAWS ADA Logo CLEARWATER, Fla.Dec. 4, 2019  — Vispero, the world’s leading assistive technology provider for the visually impaired, is excited to share news of a partnership between Vispero and Storm Interface, combining the JAWS® screen reader with Storm’s assistive technology products to create the most accessible kiosk experience for users who are blind, have low vision, or limited dexterity.

Storm Interface logo for assistive technology According to Matt Ater, Vice President of Business Development at Vispero, “Storm Interface’s dedication to a usable and accessible experience equals Vispero’s ongoing mission to serve users who are blind or who have low vision. The partnership between Storm and Vispero brings together two leaders in assistive technology and establishes greater usability of kiosks.”

The kiosk version of JAWS software has added support to make it easier than ever to integrate Storm Assistive Technology devices into a kiosk solution. Peter Jarvis, Storm Interface Vice President, shares, “Storm is delighted with the additional functionality provided by the screen reader in JAWS. This additional functionality will deliver a more complete and accessible experience for users of Storm ATP (Assistive Technology Products).”

JAWS Kiosk features that support Storm-ATP Devices include the ability to autostart JAWS upon insertion of headphones, the delivery of a custom welcome message, standardized keypad integration, the ability to customize additional button functionality, and an auto stop/session end function upon the removal of headphones.

Mark Riccobono, President of the National Federation of the Blind states, “Members of the National Federation of the Blind applaud the collaboration between Vispero and Storm Interface toward the continued development and implementation of accessible kiosk systems. As kiosks are an ever-growing gateway to banking, shopping, accessing healthcare, and applying for and receiving public services, it is essential that the blind have access to these systems in order to live the lives we want. We appreciate that both Vispero and Storm Interface have been, and will continue to be, receptive to the feedback and recommendations of the nation’s blind.”

This collaboration will help kiosk manufacturers meet accessibility requirements for federal government, banking, healthcare, hospitality, retail, transportation, and more.

About Storm
Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices for more than 30 years. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their “RNIB Tried and Tested” program.

About JAWS Kiosk
JAWS Kiosk is a collaboration between The Paciello Group (TPG) and Freedom Scientific (sister companies under Vispero) which provides JAWS screen reading software for kiosks, technical implementation, and consulting services.

Contact Laura Boniello Miller at lmiller@vispero.com or your TPG sales representative for information.


JAWS Kiosk Vispero

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Peerless-AV Joins the Baseball Trade Show During the MiLB Winter Meeting 2019

Outdoor TV & Smart City Kiosk

Outdoor Kiosks The latest news from Peerless-AV.
The Official Digital Display Partner of the MiLB will be exhibiting at the upcoming Baseball Trade Show during the MiLB Baseball Winter Meetings (Dec 8-12).
The company will be showcasing technology ideal for stadiums and arenas, including its UltraView UHD Outdoor TVs and Smart City Kiosks.
Below and attached please find the press release with more details.

SAN DIEGO – December 6, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to be exhibiting at this year’s Baseball Trade Show during the Minor League Baseball (MiLB) Baseball Winter Meetings, December 8-12, 2019.

Exhibiting at Booth #514, Peerless-AV and its team of experts will be showcasing a variety of AV solutions, including the UltraView™ UHD Outdoor TVs as well as the Smart City Kiosk. The solutions on display have been incorporated into stadiums and are proving to create a positive experience for fans and staff alike, keeping attendees and staff updated with scores, weather trends, social media updates, and more. In attendance from the Peerless-AV team include CEO, John Potts, Executive Vice President, Nick Belcore, Vice President of Sales, North America and APAC, Brian McClimans, Senior Director of National Accounts, Rich Fiorino, and Senior Director of Business Development, Kevin McDonald.

“Working with MiLB and collaborating together on optimizing fan engagement in stadiums across the U.S has demonstrated the positive impact that digital signage and AV can have on the fan experience,” said Nick Belcore, Executive Vice President, Peerless-AV. “With new sports venues costing up to one billion dollars, franchises are deploying partners like Peerless-AV to consult on and implement technology to provide a digital platform for fans to engage in a way that is most relevant to them. The result is an optimized experience for a significant diversity of fans.”

Earlier in 2019, Peerless-AV began a multi-year partnership with the MiLB to become the league’s “Official Digital Display Partner.” By the end of 2020, Peerless-AV plans to have its AV technology in over 40 MiLB stadiums across the U.S.

The MiLB Winter Meeting brings baseball executives and industry leaders together for 5 days of networking, informational workshops, discussion of innovative industry trends, and the exchange of new ideas as well as best practices. Events include the Diversity in Sport Forum, the PBEO Job Fair, the Women in Baseball Leadership event, Baseball Gala, and more.

To learn more about the 2019 Baseball Trade Show and MiLB Winter Meetings, visit https://www.baseballwintermeetings.com/.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact

Beth Gard

bethg@lotus823.com

(732) 212-0823

More Peerless News

InfoComm 2019 – Peerless InfoComm Outdoor Kiosks and Smart Kiosks #3429

Peerless-AV® Launches New Diamond Level of the Certified Installer Training Program

Join Our Accessibility Research Panel

Join Our ADA Research Panel

KMA ADA Accessibility Certified KMA’s Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted are invited to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires and telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

Your privacy is very important to us and we want you to feel comfortable engaging with us online. KMA’s Privacy Policy is posted here and we encourage you to review it and contact us at info@kma.global with any questions or concerns.

How to Join

To register for the KMA Research Panel please fill out the form below or call 1-720-324-1837.


Types of Research

​KMA is committed to learning more about the interests of the blind and partially sighted community across the world. Panel members will be asked, at different times during the year, to participate in information-gathering projects, which may include:

Focus Groups

​A focus group is a form of research in which a group of people share their perceptions, opinions, beliefs and attitudes towards a product, service, concept or advertisement. Questions are asked by a moderator in an interactive group setting.

Online Surveys

​Online surveys are usually used with a large group of people so the answers can be statistically reviewed and analyzed. This type of survey can range from being short with just a couple of questions or long with in-depth areas being explored with many questions.

Telephone Interviews

​A telephone interview is a process of data collection using a standardized questionnaire and calling panel members. It is a great alternative when online access isn’t the preference for respondents.

Kiosk News Roundup

Interesting Self Service news we’ve seen.

Here is a blog post where we make note of interesting news from around the globe. We don’t formally post these but we do find them notable for multiple reasons usually.

Feb 2019 – Wow Bao Expansion

Wow Bao announced further expansion plans within the East Coast market. In quarter one 2020, Wow Bao will open three new locations at some of the largest transportation hubs in the region, including Dulles International Airport, Boston Logan International Airport and Raleigh-Durham International Airport.  https://www.qsrmagazine.com/news/wow-bao-plots-east-coast-expansion-2020

Dec 2019 Vending Machines for Water

Californians are turning to vending machines for safer water. Are they being swindled?
https://www.theguardian.com/us-news/2019/dec/02/california-water-vending-machines-quality

Nov 2019 – Sports Betting Kiosk, Moe’s Grill, CLEAR Airport Expansion

Senecas to open sports betting at three WNY casinos10 shareshttps://www.newyorkupstate.com/casinos/2019/11/senecas-to-open-sports-betting-at-three-wny-casinos.htmlHogansburg in northern New York. Under New York state law, sports bets can only be placed in person, through a betting window or kiosk physically located inside a casino. There is no online or mobile sports betting through phones or other devices. Bets can be
Moe’s Southwest Grill To Open First All-Digital Restaurant In Oakland136 shareshttps://pittsburgh.cbslocal.com/2019/11/26/all-digital-moes-coming-to-pittsburgh/Mayer and Associates, a company that designs and sells kiosks to restaurants. Anzia said both customers and restaurants like them. “One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on
CLEAR’s Latest Expansion: Chicago-O’Hare Terminal 1by Kyle Potter . 37 shareshttps://thriftytraveler.com/clears-latest-expansion-chicago-ohare-terminal-1/signed up (more on this shortly) and finalized your registration, you simply head to the CLEAR lane, confirm your identity at a kiosk, and get whisked away to the front of the TSA line by a CLEAR ambassador.     So what’s stopping you? Likely the high price
Three Square Self Pay Market opens at CherryVale Mall2 shareshttps://www.wifr.com/content/news/Three-Square-Self-Pay-Market-opens-at-CherryVale-Mall-565492691.htmlself-pay basically comes from not being bothered by lines and such.” Ward says there’s a tutorial on the check procedure at the kiosk. The market is also under 24-7 surveillance, so if a customer has a question, they can reach someone within minutes.