Temperature Kiosk – COVID-19 Screening Solution From Kiosk Group – Full CDC Compliance and Accurate

Checkpoint Temperature Kiosk FAQ

Checkpoint COVID-19 Health Screening Kiosk

kioskgroup checkpoint 2 Reopening during the COVID-19 “new normal” brings a unique set of challenges for employers, starting with how to keep your employees and visitors safe.

The Center for Disease Control’s current guidelines recommend that employers should offer daily health screening checks before allowing entry into a facility.

Daily Proof of Screening

Kiosk Group’s CheckPoint Kiosk allows you to easily screen employees and visitors with a simple set of health screening questions. After screening, a date-stamped badge is printed for easy identification within your facility.

This touchless kiosk solution reduces the risk of COVID-19 transmission in your facility while protecting individuals’ privacy.

Simple, Touchless Interface

kioskgroup checkpoint 3 The kiosk interface is voice-activated for touchless interaction, reducing touch points that could potentially transmit the virus. The interface also supports touch for visitors who are unable to interact by voice or just prefer touch. An optional holder for sanitizer wipes or hand sanitizer is available separately to help keep visitors safe.

On-screen instructions show visitors exactly how to use the kiosk and what to expect.

• Roo Label Printer Kiosk
• 10.2-inch iPad
• Star Micronics TSP74311 Bluetooth Printer
• CheckPoint Software
• Sanitation Kit
• Graphics Kit

Solution Includes

COVID-19 Screening Solution
A date-stamped badge is printed after screening.

Voice Activated

The kiosk informs employees & visitors that they must be screened before entering.

Quick Screening

This screening consists of a short series of questions based on CDC guidelines for eligibility to work, including questions about fever, symptoms, and possible exposure.

Print Badge

People deemed to be low-risk receive a printed badge which must be worn at all times while in the facility. The badge includes the day of the week and date in clear, large text that can be easily checked while still maintaining adequate social distancing.

Next-Step Instructions

Anyone in a high-risk group is asked to leave the facility immediately and receives a printed set of instructions on what to do next.

How It Works

Privacy First

Designed around the idea of privacy first, our screening kiosk does not store any identifying data about those who have been screened. By providing physical proof that a visitor or employee has undergone screening, this solution avoids the privacy and security issues that affect many traditional check-in solutions.

Be sure and visit the extensive Checkpoint FAQ which includes pricing and terms.

Since 2006, Kiosk Group has been transforming self-service ideas into dynamic tablet kiosk solutions. Your business has special needs — let us show you how we can help.

For more information —

Brochures and FAQ

CheckPoint Kiosk FAQ 8-18-20

Kiosk Group CheckPoint Screening Solution Flyer 6-25-20

Contact Now

Boots Adds Recycling of Products via Bar Codes, Mobile and DropOff Kiosks

boots recycling kiosk

boots recycling kiosk

Here is the Boots page on recycling — New trial by Boots for recycling

What is the Recycle at Boots scheme?

Together with No7, we’re doing our bit to help keep our planet beautiful. That’s why we’re trialling a recycling scheme where you can bring your empty beauty, health, wellness and dental products, from any brand, that can’t be recycled at home.

Why is Boots doing a recycling scheme?

We know lots of beauty, health, wellness and dental items can’t be recycled traditionally due to their size, what materials they’re made from and various other factors.

We want to play our part in looking after the planet by making it easier to recycle items that might be difficult to recycle elsewhere. And we want to reward you for playing your part and making recycling part of your regime too.

What’s unique about the scheme?

We’re using Scan 2 Recycle technology, developed by our partners Metrisk and ReWorked, to create a unique solution that helps the environment and rewards customers at the same time. Win, win!

When you visit one of our participating stores and bring five empty products to one of the in-store recycle bins, we’ll give you 500 Boots Advantage Card points – that’s worth £5! We’ll also track how many empties you bring back so you can see the positive impact you’re making to the planet.

What can I bring back?

We’d love you to bring back beauty, wellness, healthcare or dental products that you can’t recycle through your household waste.

It doesn’t matter what brand they are or where you bought them, we’ll make sure they find a new lease of life. Take a look at our T&Cs for a list of things we can and can’t currently recycle.

What happens to my empty products?

Once you’ve dropped your empties into the bins in store, they’ll be taken to ReWorked where the materials will be washed and sorted, ready for recycling into new usable products as far as possible.

Any remaining multi-material items will be recycled into Stormboard, a composite construction board material, similar to ply-wood, which has a lot of different uses.

Organics will be processed through an industrial organics processor. Nothing goes to landfill and nothing is incinerated.

After you’ve used the scheme, you’ll be able to log into your account to see how much you’ve deposited and how many empties have been recycled collectively. How good does that feel?

How can I take part?

It’s really easy to take part, simply register here and follow the steps below to get recycling and collect your rewards. Click here for your nearest participating store.

Infrared Fever Detectors Not As Accurate As We Think

From IEEE Spectrum Dec2020 — The no-contact temperature screening systems can be off as much as four degrees  –

Editors Note: this is Erik Beall writing this article and we believe his company offers fever inspection products.  We cannot vouch for the accuracy of his testing as it has not been confirmed. Much of the text is a good read thru and explanation of the at best confusing policies of the FDA.

handheld infrared temperature test

handheld infrared temperature test

THE INSTITUTE As part of the effort to curb the spread of the coronavirus, countries have implemented body-temperature screenings at airports, train stations, and other public spaces to detect fever. Many of the systems include the use of infrared (IR), or thermographic, cameras such as those featured in The Institute article “Thermal Cameras Are Being Outfitted to Detect Fever and Conduct Contact Tracing for COVID-19.”

The market has been flooded with infrared fever-screening products, but almost none has undergone independent testing. Demand has been so great, many companies rushed into the field without understanding the accuracy requirements, and they’ve used technology that cannot possibly measure body temperature well enough. In many cases, their products are unable to tell the difference between core temperatures of 35 and 40 °C, or distinguish between hypothermia and a severe fever.

Some of the companies, under pressure to deliver, succumbed to the practice of averaging the measurement with a normal 37 °C. In the worst cases, they ignored inaccurate measurements and reported normal temperatures—which is as unethical as producing a COVID-19 test kit that always gives a negative result no matter what.

CURRENT SCREENING METHODS

There are three types of fever screenings commonly used in North America. Each comes with its own limitations.

Clinicians typically use oral thermometers during medical visits. Unfortunately, high-quality clinical-grade thermometers are not widely available. Furthermore, it’s not efficient or safe to use them outside clinical environments, because the operator needs to be in close proximity to possibly infected people. Also, if people drink something hot or cold before getting their temperature taken or cannot breathe through their nose and must open their mouth, that will affect the results.

Noncontact infrared thermometers (NCITs), commonly known as forehead screeners, are being used at fitness centers, schools, and businesses. Many of you probably have had your temperature taken by one recently.

Some NCITs, including those with U.S. Food and Drug Administration approval, struggle to tell the difference between people with hypothermia (35 °C) and those with a severe fever (40 °C), even when operated properly in a controlled environment.

Even though NCIT sensors are accurate, they don’t account for how air temperature affects their measurements. NCITs also must be operated at a consistent distance to their target, and unfortunately foreheads vary too much. If NCITs were to report temperatures in real-world conditions, often they would be absurd. Some devices do report absurd readings, while others seem to report close-to-normal temperatures most of the time. The latter devices might do a lot of averaging of temperatures. For whatever reason, some manufacturers apparently have decided that rather than figure out how to get accurate readings, they could fudge the numbers and no one would be likely to notice.

Some operators do report the ridiculous readings, while others simply ignore impossibly low readings. That makes many NCITs useless for clinical purposes. Unfortunately, though, because NCITs are the easiest thermometers to obtain, many businesses use them to meet local government requirements.

The thermal imaging field is where we are seeing lots of new products hit the market. The products can work from a safe distance automatically. Near room temperature, everything is glowing in the far infrared electromagnetic spectrum by an amount proportional to its emissivity. Thermal sensing can detect and convert the measured light into a temperature.

An NCIT uses a single pixel sensor, but it must average all temperatures it sees in its field of view—which is why it must be operated so close to the skin. Thermal-imaging systems, on the other hand, use an array of identical pixel sensors to produce images of the luminous intensity, or amount of thermal light falling on each pixel per second per solid angle. To take someone’s temperature, an infrared device must first acquire an accurate surface temperature measurement of a patch of skin. Core body temperature can then be extrapolated, using a previously calibrated relationship between the skin temperature, air temperature, and core body temperature.

The system works because there is a consistently thin level of insulation between core blood and air at the inner canthus—often referred to as the tear duct—the region where the eye meets the bridge of the nose.

In our studies and in data reported by other researchers, we know the surface temperature tracks the core temperature but is reduced by a predictable fraction of the difference between core and ambient air temperature. In fact, a 4 °C change in the room air temperature will change the core temperature reading by a full 1 °C.

Despite manufacturer claims, no thermal imager has been through the FDA’s device-approval process specifically for fever screening. Because of the urgent need for devices that could help fight the pandemic, the FDA released guidance in April declaring the agency did not intend to object to the sale and use of thermal-imaging devices.

However, the agency stated that such devices should (not must) follow an established standard (IEC 80601-2-59:2017) and technical report (ISO/TR 13154:2017) for thermographic fever detection. The standards were designed to minimize mistakes in performing fever detection using off-the-shelf thermographic cameras and IR calibration equipment; no device existed that was explicitly designed for that purpose.

Following the standards, however, is no guarantee the system will be able to detect feverish temperatures reliably. For example, the ISO standard allows the device to take measurements in the same manner even if air temperature changes as much as 4 °C. As discussed before, such a change will throw off the measurement enough to miss mild fevers or have at least a 50 percent false-positive rate.

Nevertheless, thermal imaging is the most promising technology, because it can operate automatically from a safe distance and, importantly, has no additional per-scan costs.

Read full article From IEEE Spectrum Dec2020

UV UVC Antibacterial

UV Kiosk

UVC UV-C Antibacterial Solutions

This is our general synopsis page of UV Resources and information.

UV-C Antibacterial Light

Another antibacterial tool is UV-C light. It however has many cautions.

UV-C News

What Are Germicidal Lamps?

Germicidal lamps emit radiation in the UV-C portion of the ultraviolet (UV) spectrum, which includes wavelengths between 100 and 280 nanometers (nm). The lamps are used in a variety of applications where disinfection is the primary concern, including air and water purification, food and beverage protection, and sterilization of sensitive tools such as medical instruments. Germicidal light destroys the ability of bacteria, viruses, and other pathogens to multiply by deactivating their reproductive capabilities. The average bacteria may be killed in 10 seconds at a

Blade UV-C cleaner
The handheld, portable UVC Blade deactivates bacteria, viruses and fungi in hard to reach places and in environments that only need occasional exposure to UVC light. It is also an effective solution for mold remediation.
The Blade features an on/off safety switch, and a comfortable handle that minimizes grip discomfort.
Hazard and Risks from Germicidal Lamp UV Radiation

UV radiation (UVR) used in most germicidal bulbs is harmful to both skin and eyes, and germicidal bulbs should not be used in any fixture or application that was not designed specifically to prevent exposure to humans or animals. UVR is not felt immediately; in fact, the user may not realize the danger until after the exposure has caused damage. Symptoms typically occur 4 to 24 hours after exposure. The effects on skin are of two types: acute and chronic. Acute effects appear within a few hours of exposure, while chronic effects are long-lasting and cumulative and may not appear for years. An acute effect of UVR is redness of the skin called erythema (similar to sunburn). Chronic effects include accelerated skin aging and skin cancer. UVR is absorbed in the outer layers of the eye – the cornea and conjunctiva. Acute overexposure leads to a painful temporary inflammation, mainly of the cornea, known as photokeratitis. Subsequent overexposure to the UV is unlikely because of the pain involved. Chronic exposure leads to an increased risk of certain types of ocular cataracts. Working unprotected for even a few minutes can cause injury. It is possible to calculate the threshold for acute effects and to set exposure limits. It is not possible, however, to calculate threshold for chronic effects; therefore, because no exposure level is safe, exposure should be reduced as much as possible.

UV-C Handheld Blade FAQ

  1. How does one use it?

With the Blade unit, all you need to do is get it as close to the surface as possible and pass it over the surface. Being one inch away, a few seconds exposure kills all bacteria and virus.

  1. How long does it take?

Some take a little longer than normal but a few seconds is plenty if 1 inch away

  1. What is the wrong way to use them?

You don’t shine the light up or at anyone and the operator should wear safety glasses which we include with every unit

  1. How does it handle oily fingerprints and smudges?

The surface should be wiped down for the best application

  1. These should be used in off-hours when no customers or patients around?  Example: the front lobby of VA where check-in’s are taking place.

They can be used 24 hours a day, you just need to have people stand back while you run the unit over the surface

UV-C Resources

From Our Award Article – Link

Last Updated on 

Editors Note: Back in 2016, four years ago, we were given an award for developing UV-C technology embedded in a patient check-in kiosk. We looked at many potential solutions, and the final two candidates were UV-C and Copper. Copper has some real advantages, and it has the data and the approvals to go along with it. Like any other solution, though, it has its disadvantages. It kills bacteria, but the rate of kill is slower. It is safer, but it is more expensive. A targeted, comprehensive approach to battling bacteria is the best approach. In the end, for the kiosk, UV-C was the clear winner.

The question might be why were more not sold then. Good question. And we think the answer is again, a combination of factors. The two primary ones are 1st; there was no subsequent independent lab testing. That costs money, and a small company must be frugal—secondly, the cost premium. Too often, customers, even those in the public health sector, see the least price, and make the short term cheaper selection.

Four years later, they are maybe adding all types of antibacterial protection, and issuing press releases how they are “now” better serving their patients. They could have been sending out PRs that from the get-go, they have always cared. Plus they would’ve saved the additional money. And likely, fewer patients might have been infected at the hospital.

For a full wrap on antibacterial solutions, including Copper and UV-C, see the main Antibacterial page here onsite. We’ve included at the bottom of the article below, the useful UV-C links.

Our recommendations for these technologies at the current time?

  • Copper plodding on fixtures, handles in facilities is a good idea
  • Spot cleaning with handheld UV-C during maintenance cycles is good
  • There are now UV-C systems for ceiling lights which sanitize the air in the room (think sitting in a dentist office or chair e.g.)

The following is the originally posted press release from 4 years ago.

Videos

PCI Compliance Kiosk vs EMV Compliance Kiosk

PCI Compliance vs EMV Compliance

PCI Compliance vs EMV Compliance

PCI Compliance vs EMV Compliance

What’s the difference between PCI compliance kiosk and EMV compliance kiosk?  The short answer is they’re both guidelines for protecting cardholder data for the purpose preventing fraud, but they focus on different elements of the credit card transaction.

“To clarify it even further and more simply, PCI is about making sure the card data doesn’t get stolen and is secure in the first place and EMV is making sure if the data IS stolen that the content is rendered useless.” – CPI PCI and EMV: What’s the difference?

The goal for this article is to give a brief overview of each of these standards for protecting cardholders so you have an idea of how they impact how you accept credit card payments at your self-service kiosk or POS.

PCI Compliance vs EMV ComplianceWhat is EMV Compliance Kiosk:

  • The goal of EMV is to ensure the security and global interoperability of chip-based payment cards.
  • Includes robust cardholder verification (i.e. Chip and PIN).  The particular verification method that is used depends on the card issuer as well as the POS where you make a purchase.
  • Prevents cards from being cloned through the use of microprocessor on the card which produces unique encrypted output each time the card is used to defeatcard skimming.
  • Requires EMV certification between EMV capable hardware and the processor.
  • President Obama signed an executive order that requires all government-issued credit cards and readers to come equipped with EMV technology starting 2015.
  • Has a US liability shift coming in October 2015
  • The EMV specifications are managed by the privately owned corporation EMVCo LLC and was first published in 1995 through a joint effort by Europay, MasterCard, and Visa (hence EMV).
PCI Security Standards Council logo

We are a Participating Organization with PCI SSC

What is PCI Compliance Kiosk:

  • The goal of PCI is to protect cardholder data that is processed, stored or transmitted by merchants.
  • Follows common sense steps that mirror best security practices including building and maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks and maintaining an information security policy.
  • Requires regular vulnerability scanning by an ASV of Internet-facing environments of merchants and service providers.
  • Allows organizations to “self-assess” in many cases.  Different Self-Assessment Questionnaires (SAQs) are specified for various business situations.
  • The PCI specifications are administered by the PCI Security Standards Council, which was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc.
  • PCI is separate from EMV. You can certainly be PCI compliant today without supporting EMV transactions. A non-EMV merchant just accepts additional liability on chargebacks when not supporting EMV transactions. Some merchants in high-volume environments will opt to trade the liability risk for a faster transaction. We’ve had high volume/low ticket merchant partners that are much more concerned with line abandonment due to long queues than chargeback risk and opt to delay EMV migration for that reason.
  • Level 1 PCI means that the merchant is running at least 6M Mastercard or Visa transactions annually, OR, a merchant that has experienced an attack resulting in compromised card data, OR, a merchant deemed level 1 by a card association.
  • So what is SRED? — Secure Read and Exchange of Data, SRED is a set of criteria that PIN entry and card reader devices are tested against. Manufacturers submit complete prototypes of terminals and other payment devices for SRED evaluation. SRED ensures that cardholder data is protected from the point of acceptance, and lays the larger foundation for point-to-point encryption (P2PE). There is specific SRED criteria for terminals installed in attended versus unattended environments. SRED devices are also equipped with tamper sensors and switches meant to guard against physical security breaches at the terminal level. Additional security requirements are listed for unattended hardware like that installed in self-service kiosks or fuel dispensers. These additional security measures help ensure merchants that the level of security is not degraded in unattended environments.

With thanks to Datacap Systems, UCP and also Andrew Savala of KioskSimple

Related PCI Compliance Kiosk Explanations and Articles

Recommended PCI Compliance Videos

Ask us a question about PCI Compliance Kiosks

ID Scanner Kiosk Update – Fixed, Mobile and Contactless Scanning Drivers License Age Verification

Driver License Scanner for Kiosks & Age Verification

Many projects require some sort of ID scanning or Drivers License identification. 2020 is a good time to take another look with the recent emergence of mobile and also contactless.  One of the premier providers for ID management is TokenWorks.

One of the published case studies we have is ID Verification Case Study — Law Enforcement Scanners Case Study. We saw a recent fulfillment order for one of our ID Verification members and wanted to highlight it. Highly recommended solution and complete jurisdictional support.  For more information visit Tokenworks and speak with Charles.  Here are some of the other systems available.

Mobile Age Verification Systems

Mobile ID Scanner

Mobile ID Scanner

IDVisor Smart V2

Starting at $795

The IDVisor® Smart V2 is TokenWork’s first Android based Age Verification ID Scanner incorporating over fifteen years of drivers license scanning experience.It quickly reads, records and calculates age for IDs from all 50 US States, Canada and Military IDs while maintaining a customer relationship management database.

The IDVisor® Smart V2 is ideal for bars, night clubs, member clubs or any business checking customer age that require a mobile solution ID Scanning solution.

Contactless ID Scanner

AgeVisor Contactless
$1195

Contactless ID Scanner

Click for fullsize Contactless ID Scanner

AgeVisor Contactless – Zero Contact ID Scanner – Verify age quickly and accurately while retaining safe social distance between merchant and customer. Set up the scanner and screen 6 ft. apart or flip the scanner to allow customer-handled scanning to perfectly implement contactless scanning!

This Age Verification ID Scanner reads, records and calculates age from Drivers Licenses and IDs from all 50 states, Canada, and Military IDs. Easy to use, fast, reliable and low cost making this perfect for C-Stores, Liquor Stores, bars, night clubs, vapor shops, marijuana dispensaries, member clubs or any business required to check age.

Video Demonstration of ID Scanner

Parking Kiosks – Hartford Tests Two Options For Parking: Meters vs. Kiosk

Parking Kiosk Supplier News

Parking Kiosk Suppliers - Kiosk Association

Parking Kiosk Suppliers – Kiosk Association

The city’s parking authority is replacing its kiosks, and drivers will now have input into how they pay for their parking. The authority has unveiled two new options — an old school-looking meter that takes coins and credit cards but is mobile-friendly, and an upgraded kiosk that runs off solar energy but is faster than the current machines. These kiosks also work with mobile devices..

Source: www.courant.com

The kiosks mirror the style offered in West Hartford, where motorists enter their license plates into the machine when paying for parking. This eliminates the need for a paper sticker, Hartford Parking Authority CEO Eric Boone said.

Boone said the authority dismisses 100 to 150 parking citations a month because drivers misplace their stickers but are later able to produce them.

The public is invited to share their preference by filling out a survey on the authority’s website, www.hartfordparking.com, or by visiting the group’s Facebook page.

Parking Kiosk Links

TESCO Example

CASE STUDY: TESCO CAR PARKING

Parking Kiosk Tesco

Parking Kiosk Tesco

ADVANCED PARKING SOLUTION

Custom designed outdoor parking kiosk with built in Core platform allows car park users to check and validate their parking. Low-impact solution to prevent exploitation of car park spaces by non-customers without the need for barriers or ticket booths.

Tesco partnered with Nexus Parking Services to deliver their parking solution and create a seamless, positive experience for customers. Our experience manufacturing in store kiosks for Tesco meant we were first choice to implement their car parking solution too.

SlabbKiosks Acquires Phoenix Kiosk & RedDotNet

slabbkiosk

Phoenix Kiosk is well-known for its extensive line of American-made modern kiosks including table and floor series models while RedDotNet specializes in more compact commercial grade units. The acquisitions will bring three companies with similar values and philosophies together, to provide a wide range of kiosk products and services to their clients.

[press release on PRWeb]

“We are very excited about the new additions to the company which will allow us to extend our product line by including the current kiosk models of both companies. It will be a great benefit to our customers as they can now choose from a wider selection of high quality kiosk designs along with superior support, sales and management from the experienced and dedicated team at SlabbKiosks” stated President of SlabbKiosks, Peter te Lintel Hekkert.

The two companies will operate under the SlabbKiosks management team; however, Phoenix Kiosk and RedDotNet products will continue to be marketed under their own brands. The move will also further increase the team with the addition of two industry veterans from RedDotNet. The company’s former President, Scott Johnson, an accomplished entrepreneur who led a group of investors to acquire RedDotNet in 2012 and also founded a computer service parts company that he built it into a full-service technology company. Brian Horsley, the company’s former CTO, brings his extensive experience in product design, desktop application software programming, web/cloud-based software management and project management.

The acquisitions will enhance SlabbKiosks’ manufacturing capabilities of standard and customized kiosk units to support the needs of the company’s increasing client base. SlabbKiosks has been manufacturing kiosks across various industries for over 20 years. They offer one of the shortest lead times in the industry, free quotes and renderings and a collaborative consultation process. These and many other benefits will now be available to Phoenix Kiosk and RedDotNet customers as well.

About SLABBKIOSKS
SlabbKiosks is a leading international manufacturer and distributor of cost effective, interactive kiosks. The company has installed and customized interactive kiosks for thousands of clients in over 150 countries and distinguishes itself from the competition by offering the latest in technological advancements including the wireless kiosk, while utilizing high quality components with designs that facilitate quick and efficient maintenance of their units.

Additional information can be found at:
http://www.slabbkiosks.com

2020 Update — Worth noting Slabbkiosks was later purchased by Micro Market company.

Kiosk Supplier Temperature Screening Market Report

Kiosk Supplier temperature check kiosk

Kiosk Supplier temperature check kiosk

Kiosk Supplier Temperature Screening Kiosks

The Kiosk Manufacturer Association recently participated in a temperature kiosk market report conducted by IPVM, one of the premier sources for video surveillance.  Video surveillance is not the only market that has pivoted to medical device sales (admitted or not). Kiosk suppliers, hard hit by COVID-19, have also joined this emerging segment.

Inside this report, based on an interview with Craig Keefner, the manager of Kiosk Manufacturer Association (KMA) and editor of Kiosk Industry (KI),  IPVM examines where the kiosk market was before COVID-19 and how kiosk suppliers have rapidly ramped up temperature screening offerings.

As a public service, it should be noted that some of the investigative research that IPVM conducted identified one of the main Chinese producers of temperature kiosks and many of the American companies relabelling those products, with widely varying profit margins.  You can request a list of those products from the KMA.

Some of the recommended models and manufacturers by the KMA include:

Committees and Working Group

If you would like to participate in the ADA Accessibility working group or the PCI EMV user group please contact [email protected]  Issues such as tactile interfaces and audio navigation of POS are some issues that we are currently exploring.  Interesting how PCI and ADA can crossover. Members include representatives of the RNIB and the National Federation of the Blind.  The KMA is a Participating Organization with the PCI Security Standards Council

Upcoming Webinars

o 08/13 Webinar: Innovating the Warehouse in a Time of Change Thursday, Aug 13, 1:00PM EST Explore how you can leverage new technology to help your operation gain greater levels of visibility through mobile technology, integrated with flexible robotic solutions, all while keeping workers safe.

KMA Products – Tailored specifically for coronavirus product offerings are the following:

  • Temperature kiosks for screening and fever detection. Over 20 solutions to choose from and they range from less than a $1000 to more than $25K depending on regulatory approval and accuracy.
  • Outdoor kiosk solutions for temperature check, ticketing and screening.
  • Kiosk Software such as Protection As A Service, non-touch touchless software and more.
  • Touchless Solutions – range from modified IR, foot pedal, gesture, voice-nav and more.
  • Free and Discounted Covid-related hardware and software solutions. Includes portable digital signage, hand sanitizer kiosks, Sani-holders for sanitizer (designed and used by Panera e.g.).
  • Cashless – Cash-2-Card self-service kiosks create a frictionless interaction between customer and cashier.

KMA News

If your company, organization, association, local, city, state or federal agency would like to explore assistance on ADA, EMV or Health, please contact [email protected] or call 720-324-1837.

Thanks for the generous financial support of our GOLD sponsors Olea KiosksKioWareFrank Mayer,  NanonationPyramidKiosk Group, VisperoZebra22Miles, Honeywell

Contacts

Craig Keefner
720-324-1837
[email protected]

Kiosks Self-Service in Retail

Kiosks Self-Service Kiosks Offer Support In Today’s Retail

Kiosks

Kiosks Self-Service  Offer Support In Today’s Retail

From the Frank Mayer blog Oct2020

Since the COVID-19 pandemic began dominating headlines earlier this year, retailers and brands have been forced to demonstrate agility when meeting new customer expectations. More than ever, the transformed consumer now counts on operational supply chains, accessibility, and arguably most important, enhanced safety standards.

While retail stores strategize short-term goals to meet health regulations, maintain stocked shelves, and keep doors open, many are also considering the impact a changed customer mindset will have on today’s brick-and-mortar shopping.

As is often the case, a solution lies with technology.  While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek.

The Retail Elephant in the Room

Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first.  Can it bounce back?

There’s no shortage of literature on which retailers will withstand the economic downturn and which will regrettably succumb. However, a consistent theme throughout much of the discussion is that the pandemic hit the gas pedal for most.  If a store or brand was already slow to adopt a multichannel approach, the last few months only magnified the issues.  But if a big-name retailer had been in the midst of strategizing their customer experience plans with processes like Buy Online, Pickup In-Store (BOPIS) amongst others, they learned the importance of rolling them out quickly and staying nimble.

Fortunately, recent consumer research has some promising predictions for retail as a whole.

In the study “September 2020 Shopper Sentiments,” Mood Media surveyed 8,000 shoppers about their outlook on shopping.  Some key takeaways included:

  • 67 percent of global consumers say they’ve already returned to non-essential retail stores
  • 80 percent feel reassured by safety measures retailers have put into place
  • More than half surveyed expected their shopping habits to return to normal by next summer

The stores that make it through this rough period will be the ones that come out better positioned to address the needs of our omnichannel world while still fulfilling the desire for brick-and-mortar experiences.  And along the way, self-service technology will be an integral strategy to help retailers offer both.

Interactive Kiosks Promote Customer and Employee Safety

According to Incisiv’s 2020 Shopper Study “The New Store Shopper in High-Touch Retail,” 96 percent of shoppers interviewed this summer say they are very unlikely to seek in-store conversations with store associates over the next 6 months.

Read rest of article on Frank Mayer website

Kiosk Mode Windows 10 Troubleshooting Common Problems

windows kiosk mode troubleshooting

windows kiosk mode troubleshooting

Microsoft Blog Link on Kiosk Mode and Windows 10

Editors Note:  As much as we appreciate Microsoft supporting some sort of kiosk mode we can’t help but wish they could recommend “assistive” products like KioWare and Sitekiosk which eliminate the “learned my lesson” or didn’t.  Companies who have spent years analyzing and dealing with the situation have a much more robust, time-saving and cost-effective solution. There are more complex solutions such as Nanonation and 22Miles which can also be used depending on the situation.

Over the last 25 years we have seen repeated recurring cycles of company network technicians bored with their current tasks and deciding that by reading a few articles and running a test on their PC that they are perfectly knowledgeable.  No offense but one critical credential for any supplier/provider is “how many times have you been hacked?”.  Unless you have been hacked, repeatedly, you are essentially a neophyte.

Finally, no offense but it is worth considering Android for in-house locked down access. Active Directory is one vector to consider eliminating.

From KioWare — Two big gotchas of browser Kiosk Mode is user session management and crash management.

On a public use self-service kiosk, it is important that any trace of the previous user be deleted when done (cookies/cache/files).  It is also important for the application to reset to its start page for the next user.  While the web content could be programmed to do both of these, they usually do not.  KioWare fully handles these issues as well as additional user session functionality.

While certainly more commonplace when web content used Flash that leaked memory and crashed after x hours, it is still common for web content to not be stable over long periods of time.  KioWare has a service that runs in the background that does nothing but ensures that KioWare and the application is happy.  Restarting or rebooting when they are not.

And also, depending on the application, there are other gotchas, but these two are the big ones.

 

From SiteKiosk —  Microsoft provides a basic lockdown solution that misses many key features that kiosk software like SiteKiosk provides for a successful deployment of kiosks, public computers and digital signage screens.
Different devices in public locations require different designs and layouts.  Kiosk software like SiteKiosk come with different layouts, customizable browser designs and a design tool to create custom user interfaces without programming skills. Microsoft’s kiosk solution might require you to consult with a web developer if you require a certain design of your start screen. 
Especially for larger deployments and for managing interactive screens, a Cloud-based remote management, monitoring solution adds value for administrators to remotely update the configuration and the content on the remote clients without local human intervention. Similarly, important information, notifications and logs can be accessed by administrators remotely.
Kiosk software adds necessary system monitoring and maintenance features out-of-the-box. A software watchdog feature in SiteKiosk monitors the system and restarts it within seconds if needed. 
To protect business and user data, kiosk software like SiteKiosk also provides a session reset feature to reset the system after a pre-configured idle time and/or upon clicking a logout button by the user. 
All browser and application windows will be closed, all user traces will be deleted (history, cookies, and cache), and the SiteKiosk browser returns to the Start Page.
Most kiosk software products and remote management solutions for kiosk systems can be tested before purchasing. 

Setup Windows 10 kiosk device by Endpoint Manager

You will need to follow the steps in Microsoft document about “Deploy Microsoft Edge Legacy kiosk mode” (1-17-2020). In short, you would need to create the following:

  • a device restriction profile with Edge browser settings
  • a Windows 10 platform, kiosk configuration profile with the applications to be run by Windows Kiosk Device.

Examples of Kiosk Configuration Profile:

thumbnail image 3 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

 

The easiest way to configure the application launched in Kiosk mode is using AUMID application as shown:

thumbnail image 4 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

You may want to check one application as the default app and it will be automatically launched at sign-in time.

 

thumbnail image 5 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

 

Besides the Troubleshooting guide from Microsoft document, Troubleshoot kiosk mode issues.

I have observed the other common setup problems, which prevent Windows 10 Kiosk mode from working properly.

 

WINDOWS 10 KIOSK SETUP COMMON PROBLEMS

  1. Incorrect Local Sign in Account Name.
  • Whatever sign-in account we configured in Kiosk Profile, that account has to be accessible at targeted kiosk device.
  • If we set up the Kiosk Profile with local sign in account, it has to be existed as local account in targeted windows 10 device,

In the following example, the “LocalKioskUser” account in profile matching to the Computer Management – User account named LocalKioskUser on target kiosk device:

thumbnail image 6 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

  1. Local Kiosk Account is member of the local “Administrators” group

The sign-in local account must not be a member of the Administrator group.

If it is, windows will operate in normal mode.

  1. Edge Chromium is installed instead of Edge Legacy

You will need to uninstall Edge Chromium because the engine which runs the Windows Kiosk Configuration Profile is originally designed for Edge legacy.

This may change in the short future but up to this point of time, you have to use Edge legacy for Windows 10 Kiosk mode. (For more information on Edge Chromium vs Edge Legacy, you could read another article here)

 

  1. There is mismatch in “Use Microsoft Edge kiosk mode” setting in the Device Restriction Configuration Profile and Kiosk Configuration Profile. You need to configure these 2 profiles in accordance with each other.
  2. By default, the “Device restrictions” configuration profile has the value of “Use Microsoft Edge kiosk mode” is set to No:

thumbnail image 7 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

Changing the “Use Microsoft Edge kiosk mode” to the appropriate kiosk option matching with the Kiosk Configuration Profile as shown in the following example image:

thumbnail image 8 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

  1. Autopilot Profile is missing If you deploy image by Autopilot.

It is used for initial kiosk setup, no specific setting is required but the profile itself.

  1. Reboot is not proceeded on kiosk device after a change in kiosk profile setting.

 If all of the above configuration settings are setup correctly and kiosk mode is still not working as  expected, the Device may need to be synchronized with Endpoint Manager and reboot to have kiosk profile updated with new setting change.

 

Result example, Windows 10 Kiosk with Bing Weather autolaunch.

  • Sign-in as localkioskuser

thumbnail image 9 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

  • After about 2 seconds, the Bing Weather will be automatically launched as shown:

thumbnail image 10 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

  •        After about 3 to10 seconds, the Bing Weather detail screen will be impressively shown.

thumbnail image 11 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

  • To get other apps, you could move your mouse to the top right corner to close the current app, and then, open another one.

thumbnail image 12 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

To Repurpose kiosk devices:

Once the assigned access feature, (kiosk mode) with multi-app configuration is applied on the device, certain policies are enforced system-wide, and will impact other users on the device. You will need to reset to factory default or reimage devices to clear all the policies.

 

Running Windows 10 Kiosk by Edge Chromium

An initial set of kiosk mode features are now available to test with Microsoft Edge Canary Channel, version 87. You can download Microsoft Edge Canary from the Microsoft Edge Insider Channels page as shown here:

 

 

Mobile NFC / Contactless EMV Access Control to secure ATM Lobbies with Overlay and RFID Skimmer Detection

Parabit Adds Mobile NFC / Contactless EMV

ROOSEVELT, N.Y., Sept. 21, 2016 /PRNewswire/ — Parabit Adds Mobile NFC / Contactless EMV Access Control to secure ATM Lobbies with Overlay an

Source: www.prnewswire.com

Parabit has received commitments from 7 of the top 20 Commercial US Banks for 10,000 plus units over the next two to three years. Over the last 4 weeks 3 US Commercial Banks have upgraded their ACS-1E systems with MMR’s or installed MMR’s with our ACS-1E ATM Lobby Access Control System at over 400 ATM Lobby locations.

Restaurant kiosks demographics

Restaurant kiosks

QSR kiosks are big these days and the poster child might be Paneras actually though for sure McDonalds “once again into the fray” efforts bring a lot of attention (ditto for Wendy’s and others). Good quote from Olea and good article.

Source: www.qsrweb.com

Here were the demographics

  • 18-24 year olds are more than 70 percent likely to visit a restaurant if it had a kiosk option;
  • 25-34 year olds are 65 percent more likely to visit;
  • 45-54 year olds are 60 percent more likely; and
  • 55+ year olds are 40 percent more likely.

Marijuana Kiosks – Jane looking to solve big problem in the legal-marijuana industry

Cannabis Kiosk

Marijuana Kiosks - Jane

Jane uses Kiosk Association member Kiosk Innovations as its manufacturer.

Jane is looking to grow up the marijuana industry.

Source: www.businessinsider.com

Kiosks are not inexpensive — between $2,495 and $3,495 a month, depending on the services. Foster says the ROI is proven over and over again.

See Kiosk Innovations

Editor Picks

Kiosk Kiosks

Kiosk Kiosks

Purpose Statement 2021

Kiosk Kiosks - Bill Payment kiosk by Olea Kiosks is a good example of bill pay kiosk design.

Kiosk Kiosks – Bill Payment kiosk by Olea Kiosks is a good example of bill pay kiosk design.

For 2021 we have altered our primary signature website title to simply “Kiosk”.  Commonly used as a noun but also as a verb.  Being the informational kiosk portal for the kiosk manufacturing industry means we represent kiosk manufacturers, kiosk enclosures, kiosk software, kiosk devices along with remote monitoring, installation, service, consulting and regulatory factors (ADA and PCI primarily). Our mission is:

  1. Inform and educate.
  2. Provide the actual advantages but also the disadvantages for full context
  3. Advertising – we do not have or support any formal advertising
  4. Sponsor and member fees – these are used solely for the support of our industry education functions. We fund kiosks at tradeshows, regulatory memberships such as being a Participating Organization of the PCI SSC, and the web infrastructure.  We are not profit-oriented as an organization and have no employees.
  5. We are managed by kiosk manufacturers primarily

Define a Kiosk

This has been an ongoing question for many years.  It can be traced back to Turkey and kiosk structures in public areas used for notifications. Our group focuses on the modern iteration of the kiosk which is likely going to involve touchscreen technology, a computer and an enclosure.  It will typically transform a human process into a self-service process.

There are specific, fixed, functions that have evolved into their own classifications. Utilizing an ATM for example.  It is an ATM and referred to as such.  In principle, it is a kiosk but given its narrow function and purpose, it is an ATM.

Supermarket checkouts which are what we call a “hybrid POS” allowing for self-checkout is another “fixed” function. It includes modified operator POS devices and typically an attendant to assist (coupons, pricing questions, etc).

Will there be new “fixed” function terminals that are essentially kiosks in nature but termed something different?  It is certainly possible and some candidates might include the Bitcoin ATM Kiosk, which currently splices together multiple terms (Bitcoin, ATM and Kiosk).

What is a Kiosk?

A self-service kiosk or computer kiosk (some like electronic kiosk) is a standalone terminal which is used by customers and employees to provide a self-service channel for general transactions. They can be informational in nature (a wayfinding kiosk provides directions for example) or they can be transactional (e.g. Verizon bill pay kiosks).

What is the difference between Digital Signage and Interactive Displays?

One of our favorites. Digital signage is often used in conjunction with kiosks. In that sense they are a standalone “attractor”. You can find many kiosks with an overhead digital sign directing and informing as to the self-service function available.  Digital signage provides transportation information and schedules for example.

Given the complexity of establishing a true ROI or impact of the digital signage, those informational signs have evolved to include touchscreens and now become Interactive Displays. Many in the industry have “spliced” the term Interactive as a descriptor for digital signage but that is disingenuous to us in the interactive industry as interactive would seem to contradict the function signage. Customers and employees are not affected.

What are the markets?

The historical response to this has been Retail and Financial.  Not unlike how pioneers in the field like NCR are structured. Retail on one side and then ATMS and bank technology on the other. For awhile they also had a third wheel, Analytics.

Market drives come in all flavors. From vertical industries like healthcare to functions such as “Check In Kiosks” to demographics such as the Underbanked.

Current market drivers in modern days are:

  • Underserved and underbanked
  • Outdoor versus indoor (ticketing kiosks e.g.)
  • Millennials or Gen-whatevers with the longer buying cycle
  • Military is one
  • Entertainment, theaters and venues
  • Fast casual restaurants or QSR
  • Senior citizens
  • Healthcare
  • Local, state, educational and federal markets
  • Transportation is a big one

What are the companion markets covered?

  • Smart City with its information outdoor terminals and transportation projects
  • Point-Of-Sale POS is migrating from employee operated to customer operated
  • Vending has added computing features and interacts with touchscreens, mobile phones and more.
  • Lockers are being deployed in retail as off-premise delivery mechanisms
  • Parking meters are becoming more sophisticated and now include embedded processors and even touchscreens
  • Telemedicine or off-premise diagnosis and treatment

External Links

OnSite Links

 

Customer Survey Kiosks – Take a Survey and Win (all kinds of free stuff too of course…)

Customer Survey Kiosks – Take a Survey!

“Take a Survey”  by Olea Kiosks (and Joseph Grove of Olea).  Also quotes and comments from DynaTouch!

Maybe Americans can blame Ed Koch.

Whether by online pop-up form, a receipt with a URL, or a strategically placed kiosk with a few questions on its mind, U.S. consumers are increasingly asked for their feedback when they conduct certain transactions.

Buy a taco? Please take a survey for a chance to win. Order a new bedspread online? Follow this link and tell us how it went. Nowadays, appeals for a review from your hotel are more common than mints on pillows. Even trips to the doctor, DMV and providers of other day-to-day services are chased by pleas that customers give them a thumbs-up or a thumbs-down.

Consumer Survey Kiosks Help Consumers Give Feedback

Consumer Survey Kiosks Help Consumers Give Feedback

As the former New York Mayor was fond of asking his citizens, “How am I doin’?”

Sure, it’s a good thing, this search by leaders for understanding of how their enterprise is performing in the minds of the people who matter most. Well conceived and executed consumer surveys can help executives not only identify and address immediate issues—a customer found something icky in a sandwich—but sniff out long-term trends or bigger-picture issues that may otherwise spell doom for the organization.

Fortunately, technology has enabled this understanding to come at a far lower cost than in the olden days, when surveys required expensive mail pieces, phone calls or face-to-face encounters to get results. Now, through the web, apps and kiosks, it’s more efficient than ever to get into the mind of customers, collect the data and proceed to make the indicated changes to the operation.

Terri McClelland, CEO of DynaTouch Interactive Technologies, puts it best: “If you can measure something, you can improve it.”


Inquiring Minds
A number of factors can influence the success of a project to collect and evaluate consumer opinions of recent transactions. Some include the number of questions, whether there are incentives to take the survey, and whether questions are leading respondents to one type of answer or another.

Just as important, however, is the means of conducting the survey itself. As mentioned, phone calls, mail and face-to-face can be prohibitively expensive. Comment cards are hard to track and can be tampered with by people with vested interests.

Even modern tools have drawbacks. Consider the most popular online option today, the receipt-website-code combination.

 

  • Will the employee delivering the receipt remember to point out the survey instructions?
  • Will the employee selectively choose whom to encourage? Happy, congenial customers may be directed more consistently than curmudgeonly ones, for example.
  • What is the likelihood that the customer will remember to take the survey? That the receipt will still be in his possession when he’s in front of his device?  That he’ll remember the experience accurately?

Those are just some of the reasons Vincent Brown, a self-service expert with DynaTouch, prefers kiosks for this application.

“In our experience, the advantage of a survey kiosk versus a web-based or online platform is convenience,” Brown said from his  San Antonio, Texas, office. “You are presenting the customer with a platform to give her feedback right there at the point of service.

Brown said that in his experience, after he leaves a business, he’s on to the rest of the day with little likelihood he’ll want to revisit that experience while sitting in front of his computer or using his tablet.

But do customers want to take the time when leaving a business to interact with a kiosk? Brown understands the skepticism but points to one of his clients to support the notion that yes, kiosks will collect more survey responses than other means.

A particular U.S. Government department had been using web-based and paper-based surveys to gather customer satisfaction scores, which had become increasingly important to higher-ups in D.C. In fact, department heads were graded by the number of surveys that were completed.  Wanting to improve their scores, officials turned to DynaTouch to provide survey kiosks.

Before the deployment, responses numbered in the hundreds a month. After the survey kiosks were installed, they numbered in the thousands.

Word is Catching On
Brown says DynaTouch is seeing significant growth in healthcare and government use of survey kiosks because those areas are under more pressure than ever to demonstrate quality service. One of the tenets of the Affordable Care Act ties Medicare reimbursement to higher patient satisfaction scores, and perhaps no customer-service debacle in recent memory has wrought more outrage than that experienced by veterans at Veterans Administration medical facilities.

To improve matters, government agencies decided several years ago to model themselves more closely on traditional service organizations. Leaders determined to take better care of soldiers and veterans, on and off the post. Once they began evaluating their success, however, they saw great room for improvement.

“The genie was out of the bottle,” Brown said, “and the services to their soldiers and families really came under the spotlight. They began to clamor for how they could improve things and really wanted feedback from the soldiers.  So that’s when the military surveys really exploded.”

Brown pointed to another benefit of survey kiosks: immediacy. One retailer that closely monitored kiosk input registered a complaint from a customer. It was able to respond immediately, reaching out to the customer by email before she left the store in order to correct the problem.

Kiosk-based Consumer Survey
Olea Kiosks, which manufactures hardware for survey kiosks, offers several points and tips for potential deployers.

  1. While the initial capital outlay may be much higher than rolling out a web-based survey, the ROI potential is much higher, especially for organizations with multiple locations.
  2. A key metric can be found in the cost-to-complete ratio. While a web-based survey may offer a lower barrier to entry, eventually the cost-per-completed-survey advantage will begin to tighten toward survey kiosks.
  3. Also mitigating the disparity in costs is that survey kiosks require no paper, and time associates might spend entreating customers to take the web-based survey can be applied to upselling.
  4. Because of the immediacy of the feedback, responses are fresher in the customer’s mind.
  5. The ideal number of questions seems to be 10. Customers get bored or begin to feel frustrated if there are too many queries. Ask too few questions, however, and deployers can miss out on key data.

Frank Olea, CEO of Olea Kiosks, added that survey kiosks, like any public-facing kiosk, need to be built to take a fair amount of punishment. He recommends potential deployers take advantage of a free consultation with Olea Kiosks to gauge what a perfect hardware configuration might look like. QSRs and retailers, for example, might need more robust hardware than hospitals or government offices.
“Every business—even our own—lives or dies by what the customer thinks of us. Survey kiosks, when built properly and equipped with the right software, can offer a timely, critical peek into those critical minds,” Olea said.

Contact Olea Kiosks Today
If you are interested in finding out how Olea’s award-winning kiosks can benefit your business, contact Olea Kiosks today by email or by phone at 800-927-8063. Consultations and quotes are always fast and free, with no follow-up commitment expected.

 

 

Kiosk Failures — Avoid Kiosk Project Fails

Kiosk Failures – Avoid Kiosk Project Fails

Kiosk worst practice

A case study in NOT

Reprinted by Kiosk Solutions magazine our feature article written by Richard Slawsky with comments from Janet Webster and Francie Mendelsohn.  Also Jamie Richter of ELO.

The kiosk industry is growing, but the road to self-service success is littered with the remnants of those projects that didn’t quite make the grade.
By Richard Slawsky contributor

Good news for the health of the kiosk industry continues to roll in. A research report issued in early March by Transparency Market Research projects the global kiosk market will expand at a combined annual growth rate of 10.9 percent over the next seven years, topping $30.8 billion by 2024.

A report issued just a few days later Stratistics MRC is even rosier, predicting that the market will reach $88.34 billion by 2022. Another report, from IndustryARC, predicts that growing competition at the retail level will boost demand significantly.

Despite those predictions, though, not every self-service kiosk deployment is going to be a success. Some operators seem to be determined to wrest failure from the jaws of success, either through a lack of clarity on what function the kiosk is supposed to perform or not viewing the deployment from the standpoint of the end user.

So to help those considering an investment in self-service kiosk technology, here are a few suggestions about what NOT to do when planning a deployment:

Tip #1 – Don’t forget to include ALL stakeholders.

Obtaining input from stakeholders in the project may seem cumbersome in the beginning but is advantageous in the long run, says Janet Webster, president of Washington, D.C-based consulting firm Creative Solutions Consulting. Invite all key groups within the organization to offer their input. “You will be surprised at just how many areas are affected during kiosk deployments,” Webster said. “It’s better to let the groups know up front instead of having an issue later.”

Getting input from stakeholders might have helped the Mayo Clinic avoid a spectacular fail when the Rochester, Minn.-based health care facility deployed health information kiosks in the Mall of America in Bloomington, Minn., in 2011. “You could go and look up information, let's say on psoriasis or heart disease or whatever, and the kiosk would print out information for you,” said Francie Mendelsohn, president of Washington, D.C.-based kiosk consulting firm Summit Research Associates.

Unfortunately, while the idea was good, the execution was lacking. Instead of offering a one-page summary of various health issues in a reader-friendly format, the kiosks dispensed what amounted to a medical-school textbook entry on whatever disease the user chose. “Let's say you wanted something about one of the signs of impending heart problems,” Mendelsohn
said. “You got maybe 20 pages in at best eight-point font. It was just unusable from a customer point of view. They had the opportunity to allow people to sign up for their newsletters and to promote the sale of their publications while offering information, but they just went about it all wrong.”

Tip #2 – Don’t skimp on components

Trying to get by with consumer-grade components in a commercial deployment is a recipe for disaster. Using cheap components may save money up front, but it’s likely to cost much more over time in maintenance, lost sales and the eventual replacement of those components. In addition, multiple breakdowns are likely to foster distrust of the kiosks even when they are operational. If customers approach the kiosk and it’s out of order they may come back a second time, but if the device is out of order the next time, they’re likely never to return.

Jamie Richter, regional sales manager at commercial touchscreen provider Elo, encountered such a situation with a large deployment. “A kiosk fixture company chose to use consumer-grade flat panel TVs inside a kiosk to save money,” Richter said.
“After running 24/7 the panels overheated and started smoking within the kiosk enclosure,” Richter said. “The fixture company had to not only remove all of the panels inside the kiosks, but also replace them with new panels. The cost to retrofit over 500 kiosks already in field was tremendous and a painful lesson about using consumer-grade equipment for commercial applications.”

Tip #3 – Don’t forget to look at the deployment from the eyes of the end user

Although a deployment may look good on paper from the deployer’s point of view, it’s easy to forget that part of the goal of using self-service technology is to create a great user-experience. Furniture maker IKEA has long used kiosks that allow shoppers to sign up for their loyalty programs, and those devices generally garnered positive reviews. Unfortunately, the company stumbled in their venture into self-checkout kiosks.

While most IKEA stores featured both self-service and cashier-operated checkout lanes, during the deployment the company only opened the cashier lanes on peak shopping days. On other days, no cashiers were available, and shoppers were directed to the self-checkout kiosks. The scanners quickly became a source of frustration.

“A lot of the stuff you buy at IKEA comes in big boxes, so you can't just pick it up and pass it across the scanner,” Mendelsohn said. “They did have these handheld devices that were tethered to the kiosks, but the tether wasn't very long, and if you didn't approach correctly the scanner couldn’t read the code.”

In addition, there were no instructions on how to use the handheld scanners, leaving shoppers guessing about what to do.

“Because this was so frustrating, a lot of people, myself included, just picked up the merchandise or wheeled the cart to another one and eventually checked out,” Mendelsohn said. Eventually, the negative feedback from customers grew so great that in 2012 the company yanked all of the kiosks from its U.S. stores.

Tip #4 – Don’t overlook the value proposition

Don’t forget to clearly define the purpose of the kiosk, the value of offering a kiosk solution and the operational impact.
Greeting card maker American Greetings was one of the earliest entrants into the self-service kiosk market, deploying thousands of CreataCard greeting card kiosks in thousands of retail locations in the early 1990s.

The kiosk featured a selection of greeting card templates and a pen plotter, allowing users to choose their own design and personalize it with names and sayings. Once the user made his selection, a number of colored pens created the card.

What the company apparently didn’t consider, though, was how a kiosk that could take up to 10 minutes to print a greeting card at a price more expensive than off-the-shelf cards improved the lives of shoppers. Another point of dissatisfaction was the limited number of templates available compared with the number of card styles on the rack.

The final nail in the coffin, though, was the fact that the kiosks didn’t require payment until after the cards were completed. “They ended up becoming what I would call a kiosk babysitter,” Mendelsohn said. “They'd have them in stores and people would say, ‘Johnny, go make a card while Mommy shops," and come back in ten minutes,” she said. “It was quite an interesting thing for a kid to sit there and watch, but at the end of the day, they didn't buy the card. Of course, the company lost a tremendous amount of money.”

SIDEBAR

Questions to consider when planning a kiosk deployment

Why are you offering this self-service solution?
 Reduce operational costs?
 Increase revenue?
 Improve customer satisfaction/engagement?
 Expand access points?
 Improve brand?
 Be more competitive?

Don’t presume you know what the customers want/need; validate your rationale for offering a kiosk.

Ask your customers what they want, need, and expect of your business and provide examples of planned kiosk offerings to ensure you’re on the right track (multiple focus groups will help clearly define customer expectations).

What is the advertising/marketing strategy?
 How will you let customers and employees know this new kiosk is “coming soon, and “now
available?
 How will customers provide feedback?
 Don’t presume they will use it just because it’s there!

What are the success metrics and how will you collect the data?
 Define the baseline and timing for metrics
 Revenue vs. Performance?  What is the impact of a “down” kiosk?

What if it doesn’t work?
 How will you notify the customers and employees?
 How will you replace the new kiosk services to ensure customer satisfaction?
Source: Creative Solutions Consulting

PCI Compliance for Unattended Self-Service Kiosks Announcements


KIosk Manufacturer Logo

KIosk Manufacturer Logo

WESTMINSTER, Colo.Dec. 15, 2020 /PRNewswire/ — The Kiosk Manufacturer Association (KMA), the leading unattended self-service kiosk association established in 1995, today announced the launch of new initiatives in the PCI Compliance space for unattended self-service kiosks. Those initiatives include providing content for the PCI Perspectives Blog, creating a SIG or Special Interest Group on PCI SSC for unattended and semi-attended transaction, as well as new guidepost content from our sponsors and members outlining best practices.

The kiosk association has a standing PCI Compliance committee and a Slack-based working group (free to join). Members include OTI GlobalUnattended Card Payments (UCP)Datacap SystemsIngenicoKioWareOlea Kiosks, Lilitab and Self-Service Networks who provide Cash2Card Giftwise.

“The pandemic is fundamentally altering the relationship that business and customer have had historically. Rather than the conventional ‘push’ from storefront to customer, the ratio of customers ‘pulling’ from business is rapidly increasing. Online mechanisms are no longer optional but instead, mandatory,” says association spokesman, Craig Keefner. “Contactless and touchless are the new cornerstones. Shortening those transaction timeframes whether Drive-Thru or Text-to-pay are the new base metrics.”

The pandemic impact on the currencies and payment methods involved in today’s secure transaction has also expanded. Cash2Card deployments are rising and instead of the old Redbox DVDs at McDonalds you may soon have a new Bitcoin ATM Kiosks.

Technologies emerging and in-use include conversational artificial intelligence (AI) and all types of visual recognition systems (automobile license and facial examples given).

To stay informed on customer self-order and employee terminals sign up for our monthly news update or you can visit our website.

Visit: https://kioskindustry.org/standards/pci-emv-kiosk/.

About Kiosk Manufacturer Association:

Based in Westminster, Colorado the Kiosk Manufacturer Association or KMA has served the unattended self-service kiosk market since 1995. The Kiosk Association leads the effort to optimize self-service engagements and outcomes using technology such as kiosks, digital signage, and touchscreens.

Regulatory issues such as PCI Compliance and EMV are a primary focus for the KMA along with ADA Accessibility. KMA is a Participating Organization with the PCI SSC. For ADA, the KMA meets annually with U.S. Access Board on accessibility standards for unattended. Additional market coverage includes digital signage, interactive digital, Point-of-Sale, Smart City, vending and robotics. See us on LinkedIn. KMA is available on https://kioskindustry.org and https://kma.global

ATM Kiosk – Steve Wozniak Joins CoinBuzz

The Planet Capital financial services company announced that Steve Wozniak will join their team as a consultant and part of their Board of Directors.

Source: www.coinbuzz.com

A. Lyle Elias, Planet Capital CEO, ATM Industry Association (ATMIA) co-founder and PAYe Network founder said, “With an ‘All-Star’ team focused on exploiting our patent pending IP and “Blockchain” technology, Planet’s ‘Next Gen ATM kiosks, unique network architecture and state-of-the-art wallet solution will make us a major payments industry disrupter. Elias said, “Planet’s strategy is geared toward capturing a significant share of the growing global market low cost payments kiosks. Planet will become the global market leader in self-service alternative payments.”

Bitcoin ATM Kiosk News

Bitcoin ATM Kiosks KIOSK-Bitstop-11252020 from Kiosk Manufacturer Association on Vimeo. Noted News From Bloombery: Visa Offer Bitcoin Rewards — Visa Inc. and cryptocurrency startup BlockFi now offer a credit card that rewards purchases with Bitcoin rather than the usual airline miles or cash. Coinstar Expands Its Coinme Bitcoin ATM Fleet to 5,000   The service is now available in… Read More »

Bitcoin ATM Kiosk Patent News – Bitcoin Capital Group Claim

Bitcoin ATM aka Bitcoin Kiosk

Bitcoin Capital Group Claims Bitcoin Kiosk Patent Editor Notes: Kiosk Industry monitors patent suits and will be monitoring this one regarding Bitcoin Kiosk patent. Noted on Yahoo news 8/1/2019 TEL AVIV, ISRAEL / ACCESSWIRE / August 1, 2019 / FIRST BITCOIN CAPITAL CORP (OTC PINK:BITCF) (“the Company”) a prolific generator of more than 100 unique cryptocurrencies and the… Read More »

Bitcoin ATM Kiosk & Bitcoin Kiosks in Grocery Stores

There are few familiar places in the regular life of a consumer other than the grocery store, and that familiarity can breed a type of trust, a sense that nothing too weird or threatening will happen there. That doesn’t mean they can’t be about innovation. Supermarkets are home to some of retail’s major and ongoing […]

Source: www.pymnts.com

Not sure I see the worth and payback either. Grocery stores still use Redbox DVD dispense.  Coinstar reminds me of digital signage (in search of an ROI).

Key kiosk key duplication kiosk automation.

key kiosk

key kiosk

Key Duplicating Kiosks

Key duplication specialist KeyMe announces the debut of a new service which will become available stateside soon. The KeyMe selfservice kiosk will allow motorcycle riders to order and obtain a duplicate key for their ride without the need to contact the dealership and at the same time cutting down costs significantly.

So far, the KeyMe kiosks are able to offer support key for a large number of Harley-Davidson, Honda, Suzuki, Kawasaki and Moto Guzzi motorcycles, but this base will be expanded, the company says. Car and house keys are next, as well as other common locking devices, extending the practicality and convenience of using the self-service KeyMe kiosks.

This functionality will be available with the next generation of KeyMe kiosks. The official KeyMe website lists brass keys, car keys, lockouts, custom designs and hi-performance keys, so we are in for a new stage in the recovery of lost or damaged keys.

More LInks

Android Kiosk Mode – Esper Partners with Point Mobile on Android Lifecycle Management

Android Kiosk Mode - Esper Partners with Point Mobile on Android Lifecycle Management

Android Kiosk Mode – Esper Partners with Point Mobile on Android Lifecycle Management

Android KIosk Mode News

Bellevue, WA – Esper, a global leader in the Android DevOps space, has announced a partnership with Point Mobile Co., Ltd., one of the world’s fastest-growing manufacturers of rugged, handheld mobile computers. Industrial fleet managers have off-the-shelf access to the industry’s most powerful tools for Android device deployment and management on Point Mobile devices. Esper and Point Mobile want to help firms in energy, materials, and the supply chain rapidly deploy and secure Android devices.

“Point Mobile is among the most quality-focused mobile device makers in the world. They’re a globally-leading source for rugged Android devices and purpose-built mobile hardware,” says Esper’s COO and Co-Founder Shiv Sundar. “We’re proud to announce that Esper’s cloud tools are offered as part of Point Mobile’s leading options for post-sales support.”

“Together, we can help our customers in the supply chain, energy, and materials streamline operations and gain a competitive edge with connected Android,” says Sundar. Esper’s Android DevOps tools can reduce fleet OpEx by 60% versus traditional mobile device management (MDM) solutions by offering remote features to provision, update, and debug devices. 

“Point Mobile partners with innovators like Esper to drive our mission of transforming industry mobility,” says SK Kang, CEO of Point Mobile. “Remote Android management features significantly lower fleet operating expenses, which allows our customers to focus on transforming industrial workflows.”  

Esper and Point Mobile’s partnership was formed, in part, because both firms share a mission to provide stable, simple, and cost-effective Android mobility solutions. Point Mobile customers can gain a mobile advantage with built-in cloud tools for ultra-reliable, rugged Android devices. 


About Esper

Founded in 2017 in Bellevue, Washington, Esper is the industry’s first complete toolchain for connected Android devices like kiosks, point-of-sale, digital signage, and purpose-built hardware. Esper’s cloud console and open APIs provide the infrastructure for secure connection and real-time data exchange between Android devices and cloud. You can learn more at esper.io or on the company’s LinkedIn page. 

 Media Contacts

Shiv Sundar, COO
Esper

[email protected]

+1 916 759 8231

Max Nebel, Marketing Team Leader
Point Mobile

[email protected]

+1 425 780 4452
+82 10 5631 2158

NoTouch Touchscreen Mobile Proxy Demo by KIOSK

kiosk-logo-kis-hero-enh-sq

Touchscreen Display in NoTouch Touchless Mode

From LinkedIn we see entry from Tucker Lightsey on the release of KIOSKs’ new NoTouch Touchless mobile proxy

Tucker Lightsey

Director of Product Management at KIOSK Information Systems

I want to share something cool we have been working on – Touchless Kiosk!

Control your Kiosk from your smartphone.

– Does not require downloading an app.
– Does not require login or sign up.
– Does not require any modification to the existing kiosk software.
– Secure and encrypted.
– Supports iPhone and Android.

Simply scan and go!

Works on any Windows device (new kiosk, old kiosk, my kiosk, your kiosk, not-even-a-kiosk kiosk). Coming soon to Linux and Android.

kiosk-tucker-notouch from Kiosk Manufacturer Association on Vimeo.

 

SelfService Kiosk Benefits Grow

meridian kiosks gallery

Reprinted with permission from Meridian blog

As Kiosks and the SelfService Kiosk Industry Continue to Grow, So Do the Benefits They Offer

Regardless of where you live, the places you visit frequently, or which media sources you tune into, there’s no denying that the kiosk and self-service solutions industry as a whole is rapidly expanding into new industries across the globe.

According to the 2019 Kiosk Marketplace Census Report, self-service kiosk sales grew more than 17.6 percent over the last calendar year, totaling a whopping $9.22 billion dollars in 2018. This isn’t the first year the industry has experienced significant growth like this, though. In fact, according to the report, the tremendous growth of the self-service industry in 2018 only slightly surpassed the growth that the industry saw in 2017.                                                                                                                                                      What’s causing all of this growth? The recently released report features more than 50 pages of charts, graphs, and insights from a variety of industry players and experts, all of which attribute the industry’s growth to a plethora of different factors. However, the promise of an improved overall customer perception and an increase in revenue as a result of reduced wait times, improved customer service, and sales and advertising support are among the most prominent.

Improved Customer Perception

Cited at the top reason for deploying a kiosk, the majority of businesses implement kiosks with the customer in mind. With the ability to streamline processes, expand inventory offerings, improve accessibility, and expand a business’ reach, kiosks can be used to improve a customer’s experience, as a result, their overall perception of the company.

Reduced Wait Times

Of those surveyed, reducing waiting lines was the #1 most important characteristic of self-service kiosks. Designed to streamline and automate processes that traditionally would have traditionally required a user to wait in line to enlist the help of an employee, self-service kiosks allow users to complete simple tasks on their own. While self-service kiosks directly expedite processes for those who choose to use them, they also indirectly benefit those who opt for a more traditional face-to-face experience with an employee by reducing the amount of individuals waiting in their lines.

Upgraded Customer Service

As tasks that would have previously been assigned to a sales associate—like the checkout process—are reassigned to a kiosk, businesses are able to reposition some employees to more customer-centric roles. This shift allows questions and concerns to be addressed in a more timely manner—effectively improving the quality of customer service offered as well as the level of customer satisfaction.

Sales and Advertising Support

With the ability to promote and sell products and services on-screen through a website integration, endless aisle, or advertisements, self-service kiosks are an effective way to drive awareness and sales in-store without pulling sales associates away from their other roles. Similarly, businesses can generate additional revenue by selling advertising space on the kiosk’s attract loop for complementary products, businesses, and services.

Kiosks and the self-service industry as a whole have boasted incredible growth over the course of the past decade, and that growth shows no sign of slowing down any time soon. In fact, as consumer perceptions and revenue growth continues to positively progress, one can expect to see the industry remain on its upward trend.

To learn more about our self-service solutions and the benefits they can offer, visit www.meridiankiosks.com or give us a call at 866-454-6757.

Kiosk Meaning – A Kiosk Definition

what is a kiosk meaning

Kiosk Definition and Kiosk Meaning

KIosk Meaning KIosk Definition What Is image - Courtesy JAWS Accessibility software Vispero and Olea Kiosks

Click for full size image – KIosk Meaning KIosk Definition What Is image. Courtesy JAWS Accessibility software Vispero and Olea Kiosks

What is the word kiosk meaning?  The kiosk originally began as the town square notice board for the community to post notices.  The usual reference in Wikipedia will call out Persia as the originating language for the word.  Another Wikipedia page more relevant is the Interactive Kiosk page.

For sure:

  • They allow interaction usually with touchscreen
  • Usually customers/prospects oriented

Answer — Here are some of the “kiosk meaning” for the modern-day kiosk. Kiosks today are very much different than those from years ago with photo kiosks from Kodak and ATM machines. Self-checkin from the major airlines (we used to work for Northwest Airlines ourselves and piloted check-in in the Ford Commissary in Detroit.

They are self service kiosks, usually electronic, and can be found in all walks of life.  The form factor ranges from a mobile device to a tablet to a larger enclosures (usually metal but also plastic and wood). They are transactional with devices and they are informational only.

  • In malls, events, tradeshows and other locations you have the RMU, which is a Remote Merchandising Unit.  Example manufacturer could be Ikoniq (main business being RMUs).
  • Airline Check-In Kiosks
  • ATM Machines
  • Electronic kiosks
  • Internet Cafes
  • POS Terminals
  • Food Order Kiosk
  • Gaming Kiosks
  • Parking kiosks
  • Outdoor kiosks
  • Hoteling
  • Information Kiosks terminals
  • Interactive Digital Signage
  • Immigration and Security Kiosks
  • Gift card kiosks
  • Retail kiosk
  • Gift Registry kiosk
  • Tablet kiosk
  • Vending
  • Pharmacy kiosk
  • Lockers
  • Charging kiosks
  • Coin Kiosks
  • Music, Movie and Media download kiosks
  • DVD kiosks
  • Hospitality
  • Healthcare
  • Telemedicine and Telehealth
  • Marijuana & Cannabis
  • Photo Kiosk
  • Prison kiosk
  • Social kiosks
  • Kiosk Software
  • Survey Kiosks
  • Wayfinding kiosk
  • Wine Kiosks

Kiosk Definition From Wikipedia

Kiosk Meaning – An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.

Early interactive kiosks sometimes resembled telephone booths, but have been embraced by retail, food service and hospitality to improve customer service. Interactive kiosks are typically placed in high foot traffic settings such as shops, hotel lobbies or airports.

Integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to order from a shop’s catalogue when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a public utility bill account number in order to perform an online transaction, or collect cash in exchange for merchandise. Customised components such as coin hoppers, bill acceptors, card readers and thermal printers enable kiosks to meet the owner’s specialised needs.

Industry usage

It is estimated that over 1,200,000 kiosk terminals exist in the U.S. and Canada alone.

Groups who use kiosks in their business environment include: Delta AirlinesUnited AirlinesJetBlue AirwaysGTAAFuture ShopThe Home DepotTarget Corporation, and Wal-Mart.

2020 Update — we did a quick calculation of just restaurants and restaurant kiosks.

There isn’t a fixed number but if I estimated locations for majors in the U.S.
burger = 50,000  (McDonalds 14K)
Mexican = 10,000
specialty = 5000
sandwich = 35000  (subway 27K)
casual dining = 5000  (applebees has 1700)
beverage/snack = 35000
chicken = 15000
pizza = 27000
family dining = 9000
bakery = 4000
That’s around 125,000 factoring the majors
Figure they account for 70%
New total around 170,000
Figure McD has 38,000 in the world
Extrapolated out worldwide approaching 500,000
Figure COVID closed 20% of those
My guess would be close to 2M order stations
Accelerants would be chains like Chili’s and others with an order kiosk at every table.
Streetside restaurants in Lagos are unlikely to utilize kiosks

Industry Trends

Just in the Restaurant industry in 2020

Excerpt:

The $11.3 billion Inspire/Dunkin’ deal was certainly the talk of the finance world. The deal was completed on Dec. 15. and now gives Inspire Brands an entrance into the breakfast segment, taking the Dunkin’ and Baskin-Robbins brands private.

Another notable acquisition was the growing brand BurgerFi, which was acquired by OPES Acquisition Corp. and announced it would be begin being traded on the Nasdaq on Dec. 17 under the ticker BFI. The company was renamed BurgerFi International Inc.

And this year wouldn’t be complete without speaking of third-party delivery companies.

With demand for delivery spiking after restaurant dining rooms were closed across the country, Grubhub, Uber Eats, and Postmates jockeyed for position with consolidation. Grubhub was acquired by Just Eat Takeaway for $7.3 billion in June, and Uber purchased Postmates for $2.65 billion in July. DoorDash, meanwhile, became a publicly traded company in December.

Kiosk Machine – Sports Betting Kiosks: Future Sports Wagering

sports betting kiosk Olea countertop

Sports Betting Kiosk Machine: The Future of Sports Wagering

In-Depth Articles

Sports Betting Kiosks A Growing Favorite All Over U.S. — But Not In Vegas

Bulging Wallets

Interesting Sports Betting Kiosk Related News

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Where can I place a legal online sports bet?

New Jersey sports betting sites

New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.

To date, there are 13 NJ sports betting apps on the market.

Pennsylvania sports betting sites

Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.

State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.

Nevada sports betting sites

Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.

Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.

West Virginia sports betting sites

West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.

The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.

Rhode Island sports betting sites

Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.

Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.

Mississippi sports betting sites

Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Other Links

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/

Contact KI for more information on sports betting kiosk

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

DMV Kiosk – New DMV kiosks for Hawaii

DMV Kiosks Hawaii

DMV Kiosk

Full article at Star Advertiser Apr2020 – New self-service DMV kiosks for motor vehicle registration were deployed at Safeway store locations throughout Oahu. Foodland now has its first kiosk.

Ed Note: These kiosks are manufactured by Frank Mayer and Associates, Inc.

Another self-service kiosk to renew motor vehicle registrations is now available inside the Foodland Super Market at Waipio Shopping Center, city officials announced Wednesday.

It is the first kiosk the city has deployed in Waipahu as part of ongoing efforts to shorten lines at satellite city halls. It is also the first kiosk installed inside a Foodland store.

With the new addition, the city now offers a total of six self-service kiosks, with the others located at select Safeway stores on Oahu. Most, but not all, are open 24 hours, seven days a week.

The machines can process and print vehicle registration cards and emblems in a matter of minutes, accepting renewals up to 10 months past the expiration date. Residents can also renew vehicle registrations online or by mail, but those options require a 10-to-15 day wait before the materials arrive in the mail.

Read full article at Star Advertiser Apr2020

External DMV Kiosk Links

Site links

 

DMV Video on Colorado

Touchscreen Displays and Digital Signs by AUO

Auo image

Touchscreen Displays and Digital Signs By AUO

Auo image Welcome to AUO as a two-year Gold-level sponsor.

About AUO PID

AUO has a complete generation of G3.5 to G8.5 TFT-LCD fabs, with over two decades of technological know-how and product expertise. AUO’s product portfolio ranges from 1.1 to 85 inch displays for all types of applications.

AUO delivers a total solution through its comprehensive portfolio of display technologies and diversified product combinations, including customer-oriented concepts such as full set system and touch screen integration. Our goal is to provide high quality, highly reliable products with AUO’s continuing service for our customers.

One of the exciting new products for us is the new SDM-Ready series of displays (S & L). AUO-0407_Flyer_SDM_EN_FA-compressed

Below is just one segment that AUO works in and that is the Retail environment and generally large format displays.

Screens that inform, engage and drive business

AUO PID total solutions can provide shoppers with the latest product information, promotions and upcoming sales / events all through dynamic content.

 

Video Wall Displays with dynamic content

Video Wall Displays, placed thoughtfully, are great tools to increase store traffic. They can showcase the latest products and promotional items, all the while re-enforcing the brand and creating lasting impressions.

Increase sales revenue

Product promotions, explanatory messaging and calls to action are powerful tools for retail operators to introduce new products and services and realize bottom-line objectives. The right messaging, shown at just the right moment in the consumer journey, can have a powerful influence on sales. Retailers are placing screens in the shopper aisles and at checkout and service counters.

Up-to-date information to attract shoppers

In shopping malls or other retail environments, AUO Ultra-Slim Dual-Sided Displays can offer relevant information such as way-finding, weather updates, exchange rates, new store openings or promotions.

For more information

Touch Screen Monitor – KMA Welcomes Goldfinger

goldfinger touch monitor

Goldfinger Touch Screen Monitor

KMA is pleased to welcome Goldfinger, provider of touch screen monitors and touch screen components. Goldfinger offers many customizable touch screen monitors in an array of sizes.

Goldfinger is the fastest growing monitor company in the United States designing and manufacturing non-touch and touch screen monitors with touch-screen capable on-screen menus boasting state-of-the-art technology and durability. We offer a full line of monitors that are built tougher with bolder colors and brighter screens. We design for markets such as point-of-sale applications including retail, casino gaming, vending, and arcade along with self-service commercial locations. At Goldfinger, we are geared to respond quickly to changes in the marketplace and the needs of you and your customers. We love challenges and welcome your feedback. We firmly believe we are only as successful as our customers.
animated goldfinger monitorLEARN MORE

Imagine a touch screen experience unlike any other. Experience vibrant lighting, high-definition imagery and brighter & bolder colors for the best Interactive experience. Infrared technology allows you to interact using a finger, a gloved hand, a pencil, or any other solid object. PCAP technology allows for a sleek look while still offering durability. Our tempered glass screen is virtually indestructible with no loss of clarity. Brighter and bolder video software with 900-2000 Nit panels available. Goldfinger monitors can run over 70,000 hours in a lifetime and with a return rate of less than 0.1% it’s no wonder why 300+ companies trust Goldfinger to deliver them over 1 million monitors.

Goldfinger offers a range of touchscreen monitors from 8″ to 86″, as well as custom monitors. Monitors offered in NonTouch, Infrared, and PCAP technologies.

To contact – visit our website Goldfinger or you can call at 843-996-0095 and/or email us here.

You can request more information here if you like

 

ADA JAWS Accessibility Software – Gold Sponsor – Vispero – Kiosk Consultant

vispero logo

Welcome to Vispero

Vispero is the world’s largest assistive technology provider for the visually impaired. Although officially formed in 2016, our brands Freedom Scientific, Enhanced Vision, Optelec, and The Paciello Group, share a long, rich history as industry leaders dating back to 1975.

We develop and deliver innovative solutions that enable blind and low vision individuals to reach their full potential – to gain an education, obtain employment, succeed in professional careers, and live independently throughout their lives.

Vispero ADA

Vispero is proud to operate in 90 countries worldwide, with products localized in over 24 languages.

As the prevalence of age-related eye diseases like macular degeneration steadily rise, assistive technology plays an increasingly vital role, resulting in a growing demand for low vision devices and services. Vispero is uniquely positioned to address these challenges head-on by providing the tools necessary to meet the needs of the low vision population through our far-reaching distribution network.

Our family of brands deliver a superior line of optical and video magnifiers; wearables; scanning and reading devices; and easy-to-use software. Vispero’s partnership with key organizations and advocacy groups keep us in the forefront of the low vision industry.

vispero companies graphic

For More Information

Click here for our Contact page or complete the information below.

 

More Vispero Information

Related ADA Kiosk Pages

ADA Kiosk

How Companies Can Prevent ADA Website Accessibility Lawsuits

Kiosk ADA Accessibility Guidelines – August 2020 KMA Framework Available for Purchase

Guidelines Kiosk ADA Accessibility – August 2020

 

Too often when projects requirements are detailed, ADA and accessibility considerations are often reduced to the simple phrase, “Must be ADA compliant”.  This statement is open to definition and inevitably results in range of bids with widely different ADA “compliance”.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides.

  1. Current regulations as stated.  These are the currently mandated regulations.  These have been reviewed by the U.S. Access Board. One of the main future objectives of the U.S. Access Board is harmonizing the U.S. regulations with the European regulations so there is one worldwide standard. The reference docs for this include:

    1. ADA 2010

    2. Section 508

    3. DOT Air Carrier Access

    4. Other standards to consider: Canadian standards, WCAG, European EN301-549 as well as EMV, state jurisdictional laws and supplemental regulations such as HIPAA, Medical, UL and more.

  2. Code of Practice (Going Forward) – taking the existing standards and restructuring them along with adding in some new technology (voice command e.g.) the KMA developed the Code of Conduct going forward. The intent is to have this ANSI certified and referenced by the U.S. Access Board.

    1. Definitions and Applicability – A note about other standards – certain kiosks may be subject to additional standards. Examples: Airport kiosks must comply with the standards defined by the Air Carrier Access Act. Kiosks procured for federal contracts (or purchased by some municipal and education customers) must comply with the Revised Section 508 Standards. ATMs 2010 ADA, etc.

    2. Functional Performance Criteria

      1. 302.1 thru 302.9
    3. Installation & Environment

    4. Clear Floor or Ground Space

    5. Closed Functionality

    6. Biometrics

    7. Privacy

    8. Standard Connections

    9. Operable Parts

      1. 407 Operable Parts
      2. 408 Display Screens
      3. 409 Status Indicators
      4. 410 Color Coding
      5. 411 Audible Signals
    10. Software

      1. General (501)
      2. Interoperability with Assistive (502)
      3. Captions 1.2.2
      4. Audio Description 1.2.3
      5. Contrast 1.4.3
      6. Low Audio 1.4.7
      7. No Background
      8. Focus Order
      9. Focus Visible
      10. Pointer Cancellation
      11. Target Size
      12. On Focus
      13. Error Identification
      14. Labels or Instructions
    11. Tactility, Voice Recognition and Speech Command

      1. Visual Display Screens
      2. Tactilely Discernible Controls.
      3. Alphabetic keys
      4. Numeric Keys
      5. Audible Output
      6. Voice Recognition and Speech Command
  3. Recommendations for distribution

      1. It is recommended that only ‘accessible’ kiosks be installed until 25% of the total kiosk population in any given location, grouping, common purpose or application meet Standards for Accessible Design

      2. This minimum kiosk population density applies to owned, jointly owned, leased, shared use, controlled, franchised or operated kiosks or other ICT terminals deployed in public spaces, public amenities and in places of public accommodation or service.

      3. To comply with the ACAA Standards for Accessible Design only ‘accessible’ kiosks should be installed until 25% of the kiosk population meets the requirements for Accessible Design.

      4. To comply with the ACAA, 25% of the kiosk population, located together for a common purpose(s), in a group, line or other configuration, must be compliant by December 12th 2022

  4. Acknowledgments –

    Contributing KMA sponsors – Olea Kiosks, KioWare, Nanonation, Pyramid, Frank Mayer, Vispero, ZIVELO, KIOSK Information Systems, DynaTouch, TurnKey Kiosks, 22 Miles, Peerless AV, Parabit Systems, Qwick Media, LG-MRI, Lexmark, Intel Corporation, AudioEye, PROVISIO, Kiosk Group, OptConnect, CSA Self-Service, Storm Interface, Tech For All, Mimo Monitors, UCP Unattended Payments, OTI Global and Evoke.

    Additional Consulted – IMPRESA, TouchPay, Acquire Digital, Self Service Networks, Panel Brite, TTCE, SEKO MedTec, Marathon, CUSTOM, TOKENWORKS, Insight Touch, Microcom, TECA, STEGO, Practical Automation, Ingenico, Esper. IO, Axiohm, TDS TOUCH, Evolis, BOCA Systems, URway Holdings, Alveni, Kiosk Innovations and Apriva. We also recognize multiple retailers, the RNIB (via proxy), NCR Dundee and the University of Maryland for their contributions.

  5. For more information

The KMA provides this information in complete form to any and all companies looking to deploy a self-service kiosk project or having deployed a self-service kiosk project.  For qualified deployers (state, local and federal agencies) a small administration fee of $249 is the only cost.  For manufacturers and vendors there is a separate pricing structure based on company size.  Contact [email protected] or call at 720-324-1837.

ADA Kiosk – UX for Disabled Webinar from Paciello Group April 25

UX for Disabled Webinar from Paciello Group April 25

ADA Kiosk ADA kiosk question. How do you move from technical accessibility compliance to creating engaging, effective digital experiences for people with disabilities? One very successful way is to involve people with disabilities in User Experience (UX) activities throughout the lifecycle of a design and development project. But there can be challenges, from recruitment of participants to designing appropriately inclusive research activities.

This webinar will make the case for involving people with disabilities in UX research and development activities, and the value this effort brings, and will provide you with some practical advice on how to involve people with disabilities in your UX work.

Attendees will learn:
* How to plan and schedule UX activities with people with disabilities to get the right input at the right time for your project
* Effective ways for recruiting and involving people with disabilities in research activities
* Tips for ensuring that UX activities are inclusive to people with a range of disabilities
* How you can obtain quality results that have impact on your project, and beyond.

ADA Seminar Registration Link

https://attendee.gotowebinar.com/register/7584161118499647747

Press Release – Kiosk Manufacturer Association (KMA) Announces New Accessibility Committee Chairpersons

US Access Board ADA and Accessibility Meeting

From PRNewswire March 2020

WESTMINSTER, Colo.March 4, 2020 /PRNewswire/ — The Kiosk Manufacturer Association aka KMA announces our new ADA and Accessibility Chairpersons.  Serving as co-chairpersons for our committee is Randy Amundson of Frank Mayer and Associates, Inc. and Mr. Peter Jarvis of Storm Interface.  Randy is one of our founding chairpersons and is continuing in his support of KMA and ADA. Peter is a charter sponsor of the Accessibility Committee and now helps lead the way for the KMA.

From Randy Amundson, “Peter Jarvis and I continue to work closely in finalizing the Kiosk Accessibility Code of Practice (CoP). We feel that the CoP will be a useful tool that kiosk manufacturers and their clients can use to ensure that their kiosks are accessible to the widest population of people with some form of disability possible. Peter and I are also working on developing an independent standard that can be used by nationally recognized testing labs in order to certify a kiosk as being ADA compliant”.

Peter Jarvis adds, “First, let me thank the committee’s previous Co-Chair Laura Miller for her work in raising awareness of accessibility issues within the kiosk industry. Laura continues to make an outstanding contribution to the work of the KMA Accessibility Committee but has now stepped into a role dedicated to kiosk accessibility at Vispero. Her commitment, to ensure equality in access to information, services and products, continues to influence the committee’s objectives. As the new Co-Chair (serving the KMA’s European members) I hope to continue the initiatives of the committee and look forward to working with the committee’s US resident Chairperson Randy Amundson.”

We very much thank Laura Boniello Miller with Vispero our founding co-chairperson for her contributions, support and effort over the last two years.

Visit with the KMA at the upcoming CSUN conference as well as at MURTEC. In May we will be exhibiting at the National Restaurant Show.

Current KMA News

KMA member news

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA either with ADA or with EMV, please contact [email protected] or call 720-324-1837

Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra  | ZIVELO

SOURCE Kiosk Manufacturer Association

Related Links

kma.global

COVID Self-Service Kiosk Catalog – Temperature Kiosks and Automatic Sanitizers Dispensers

Kiosk Worker Catalog Multi-Vendor

Westminster, CO September 2020 — The Kiosk Association (KMA) is proud to announce the first multi-vendor kiosk solution catalog for COVID-related kiosk “worker” solutions. Over twenty different solutions related to COVID, Temperature Scanning, CDC Health Screening, Automatic Hand Sanitizers, software, ADA consulting and services are available for purchase. CAKCEK, our authorized distributor, has been actively bidding this catalog of solutions in various RFPs in the SLED and Federal markets. Put qualified technology to work for you.

Compliance Issues

Temperature kiosks come with a Certificate of Compliance regarding sensor accuracy. They are designed and manufactured by members which meet the KMA ADA conformance requirements in ADA, Accessibility, FDA, and PCI to name some of the relevant regulatory issues. Kiosks solutions manufactured primarily in the US are available.  Members from the UK and Germany with offices in the U.S. also are available.
ada KIOSK CERTIFICATION

CAKCEK has been established as the authorized distributor for KMA conformance solutions. The owner of CAKCEK, Craig Keefner says, “We’ve been monitoring the temperature and thermal imaging market closely. The proliferation of Chinese-origin devices with undisclosed components both software and hardware into this market has been disconcerting at best. Almost all of those units come with facial recognition, artificial intelligence, and a general inattention to regulatory and legal issues. This raises serious liability issues, especially for healthcare-oriented deployments, down the road as well as the general health concerns of false positives. By offering a catalog of KMA approved choices our first priority is to inform and educate buyers in the marketplace.”

Kiosk “Workers” Available

  • Temperature Scanning Kiosks
    • Low pixel count entry-level with medical-grade sensors
    • Medium pixel count mid-level systems
    • High-end thermal imaging systems which are FDA-certified
    • Systems include quantity pricing and Lease options
    • Repurposing options provided
    • Digital signage options provided
    • Smart City kiosk options
    • Countertop, Stand-up, Sit-down and Wall-Mount configurations
    • Microsoft Surface Tablet Options
    • iPad options
  • CDC Screening Stations
    • CDC Recommended Health Screening kiosk options
  • Sanitizer Kiosks
    • Heavy duty cycle sanitizer dispense systems
    • Standup systems
    • Countertop systems
    • Standup system including digital signage
  • Software Only Solutions
    • NoTouch Touchless Software (Android and Windows)
    • Digital signage options (some portable and outdoors)
    • Secure lockdown software KioWare, Sitekiosk and Esper are available for purchase
    • JAWS accessibility software for Windows is available
  • Warranty and Service
    • Standard one year warranty on all systems
    • Sanitizer kiosks come with 2-year warranty
    • All original manuals are in English. Chinese not available.
    • Training and Train the Trainer Available
    • White-Glove Project Coverage
  • Consulting
    • ADA and Accessibility consulting company packages
    • PCI EMV consulting company packages
  • Country of Origin
    • USA
    • Canada (sanitizer kiosks)
    • Germany and UK units are also available though we expect those will soon have manufacturing in the US
  • Additions going into catalog

FAQ Questions

Our brochure includes a set of 23 questions that you should be asking before any purchase. Examples include:

  1. Many Chinese kiosks facial recognition use blacklisted Chinese tech firms.  This is a distinct liability for deployers in health care industry.
  2.  Chinese-made relabeled units are marked up anywhere from 100% to 600% and can be reviewed at Alibaba. 
  3. Have you read the FDA enforcement letter and understand it? We have a FAQ. It appears that the window of forgiveness is starting to contract introducing liabilities
  4. We recommend opinion post on Chinese software for more background.

Security Issues

Most of the Chinese-origin units employ facial recognition in concert with inexpensive thermopile temperature sensor. The technology employs algorithms and server connections from blacklisted Chinese tech firms such as Dahua and HKVision. This brings privacy concerns to the forefront.

How To Purchase

  1. Your first option is for CAKCEK to connect you with the partner product you wish to purchase. You arrange the purchase directly with them.
  2. You purchase from CAKCEK. We process the order and manage it for you.
  3. If desired you can purchase direct from the partner but CAKCEK will remain involved as a point of coordination.

Contact Us

You can email [email protected] for more info or complete the form here indicating your interest.  We offer primarily to the SLED and Federal market for now.

 

Kiosk Solutions Catalog Related Links

IPVM Report on tablets from China https://ipvm.com/reports/bems-tablet-tested

Opinion – Chinese Software – The New Danger?

Temperature Kiosk – IPVM Bad Georgia Deal – Reverse Best Practice