Atlanta & O’Hare intro Automated Passport biometric kiosks

Acuity Market provides new numbers to complement the new deployment news. Thanks Maxine!

Craig Keefner‘s insight:

Earlier this month, Atlanta Hartsfield-Jackson and Chicago O’Hare — two of the world’s busiest airports — announced the introduction of biometric Automated Passport Control (APC) kiosks.


According to Maxine Most, Principal at Acuity Market Intelligence, “APC kiosks offer a cost effective and rapidly deployable means of reducing congestion at international arrivals. These announcements reflect a decisive global trend towards expediting international airport passengers through rapid adoption of automated border control technology.”

In the “The Global Automated Border Control Industry Report: Airport eGates and Kiosks”, Acuity projects that while there are currently less than 400 APC kiosks deployed in 13 airports in the US and Canada, North American and European airports will drive global APC Kiosk market expansion to nearly 8,000 units and more than $550 million in revenues by 2018, reflecting a 22% CAGR over five years.

Optimizing Retail Solutions

DigitalKioskDisplay

The mobile retail experience

In the current mobile marketplace, desktop sites, apps, in store signage, and mobile sites combine to create a consumer experience that may or may not be consistent across all mediums.  In April’s STORES Magazine,  Peter Johnson writes about how MandM e-retailer identifies this issue and works to resolve it.  Graham Benson, IT Director at MandM Direct, says

What you need now more than ever is a soft of ubiquitous consumer experience across all channels. It’s very difficult to achieve the same user experience with the same functionality if you’re running an app, a separate mobile site and a separate PC site.

True.  What better way to incorporate these mobile communications into your brick and mortar experience, than to present consumers with those same applications and mobile experiences via an in store kiosk?  Download a mobile app (via Google Play for Android devices, or iTunes for Apple), and lock it down with kiosk software. No extra cost (barring the minimal costs of the device and the enclosure/stand) and no additional programming.  Another solution, build a site that is optimized for all devices and incorporates responsive design.  Then broadcast that site to mobile, tablet, desktop and kiosk devices.  In short, do it once and make it count for as many mediums as possible.

Retail solutions

Also in the April edition of STORES is an article by Karen M. Kroll about mid sized retailers and their ability to view inventory across channels including e-commerce, brick and mortar, catalog and mobile sales.  Making this full inventory available to store visitors is one way to optimize the use of this solution.  Visitors should have access to kiosks that display the store’s website and online inventory.  In this particular case, the technology that enables live inventory tracking is a Celerant solution.

Leveraging solutions with kiosks

What solutions and consultants are being used to streamline the retail process?  No matter what solution is identified, it often only takes one extra step to allow kiosks  to leverage the solution in yet another direction, making inventory management pay in yet another way.   Ultimately, consultants looking for ways to leverage their solutions as far as possible may find kiosks are a simple solution with strong ROI and scalability.

NCR Kiosks Chosen for Dubai Airport

GlobalAtlanta is Atlanta’s International Business News Source.

Craig Keefner‘s insight:

The 50 42-inch touchscreens installed in the Dubai airport also allow travelers to check the weather at their destinations or find information about local hotels or attractions. 

See on www.globalatlanta.com

DFI TECH Releases New Digital Signage and Interactive Kiosk Solution Based on Intel’s Next Unit of Computing (NUC) | DFI TECH

New Product Leverages Intel Ivy Bridge Processor for Superior Processing Power in Smaller Package DFI TECH today announced the availability of its latest

Craig Keefner‘s insight:

Even with the smaller form factor and reduced footprint, DFI TECH also added several expansion slots to cater to environments that might require multiple monitors, keyboards, POS, bar coding, touch screen and other requirements.

See on www.dfitech.com

The Ultimate Guide to Configuring your iPad for Kiosk Use

Our clients often ask us how they should configure their iPad for kiosk use. Below are some of the things we you should consider when using your iPad in public or self-service setting. Enable Guided Access  Guided Access is the easiest way to put your iPad into “single app mode” which prevents the user from quitting out of the current app without the proper password (in fact it disables all hardware buttons). You can do a few other things with it as well like disabling touch, motion sensing and specific areas of the screen. With Guided Access enabled you could use a

Craig Keefner‘s insight:

Nice article explaining iPad configuration for kiosk mode

See on www.lilitab.com

In 9-0 vote, Supreme Court makes it easier to get fees in patent cases

Top patent court almost never makes bad actors pay. Supremes see it differently.

Craig Keefner‘s insight:

This result will be good news to many tech companies that believe they are regularly attacked with meritless patent cases. A lower standard for fee-shifting would allow them to get some leverage against the non-practicing patent owners sometimes known as “patent trolls.”

See on arstechnica.com

RFID Technology in Retail

Retailing Report Details RFID as High Potential for Retailers

In the 17th annual Global Powers of Retailing report, produced by Deloitte Touche Tohmatsu Limited in conjunction with STORES Media, RFID technology is mentioned as an existing technology that has vast potential to improve the retail experience.  deloitteretailing According to the report, “We have long since expected RFID to replace price tags and shipping labels with a single permanent and invisible identifier.”  Unit cost is the primary reason for the lack of adoption but the potential cost savings and added value should outweigh that initial output.

Some benefits (from the report):

  • An RFID can act as a permanent security tag for the product. 

  • It can also be a web address for any product information; a virtual label, assembly instructions, reviews, repair, replacement, recycling, etc.

  • RFID can enable an automated transaction without the cost of checkout

While the benefits of RFID (according to the DTTL report), also include cost savings and improved tracking as well as inventory leveraging, the added capabilities of RFID reach far beyond what RFID can add to the customer experience.

RFID Kiosks?

When looking at the benefits to customers, RFID can allow for quick website lookup and automated transactions without the need for a staffed checkout option.  Kiosk software can be used to integrate and incorporate RFID technologies with customer facing self-service kiosks, allowing customers to use RFID technology to look up products on a website, purchase items, and locate product add-ons/parts.   The potential for RFID (and the RFID kiosk) is extensive and kiosks will certainly assist in maximizing the ROI on that initial investment.

VMware and Kiosk Mode

Self-service kiosks can be used in many different situations,

Kiosk Mode VMware

Kiosk Mode VMware

such as healthcare, hospitality, and education. For
example, a majority of patients claim that the most challenging part of a hospital or doctor visit isn’t the visit
itself—it’s the check-in process. A kiosk station can help simplify the patient experience by allowing them to
update their personal information, order prescription refills, and pay their balances without having to wait in line.
Application-specific peripherals such as proximity card readers, biometric identification, insurance card
scanners, privacy screens, and payment transaction devices streamline patient and work flow, improve financial
performance, ensure HIPAA privacy compliance, and provide patients with dramatically improved service.
Eliminating paper forms means the information does not have to be re-entered, increasing accuracy and reducing
administrative overhead.
VMware View 4.5 and above supports the “hidden” Kiosk Mode, which transparently connects the locked-down
endpoint or thin client directly to a remote desktop session. Users do not need to specifically launch a VMware
View Client. All configuration and provisioning is executed in background. The user is presented with a familiar
interface—a dedicated kiosk application running on a virtual desktop session. VMware View implements any
additional authentication mechanisms that are required for secure transactions, while securing the physical
network against tampering and snooping. All devices connected to the network are trusted. For example,
automatic USB device redirection and connection can be enabled to allow secure connectivity for allowable
local devices.

VMware-View-KioskMode-WP-EN

CVS launches insurance premium payment service

CVS Caremark will launch a service to help some customers pay their health insurance premiums, the company announced this week. “Millions of Americans have enrolled in health insurance this year for the first time and we want to help with this transition by providing an easy way to pay their premiums in our stores,” Josh Flum, senior vice president of retail pharmacy, said in a written statement.

See on www.houstonchronicle.com

Business News — Zebra’s $3.45 billion purchase of Motorola Solutions

Zebra kiosk

Zebra kiosk

Zebra buys Motorola Solutions’ enterprise unit for $3.45 billion and risks indigestion. Its Zatar cloud software will need to be the glue that binds the two businesses and delivers so-called synergies.

 

Craig Keefner‘s insight:

Makes a lot on a lot of levels. I just didn’t realize Zebra had it in them to make such a move.

See on www.zdnet.com

Coinstar goes after the gift-card resale market

Coinstar expands the market for vending machines

 

Craig Keefner‘s insight:

Nice writeup and flowchart showing Coinstar bidding $70  for $100 card, then handing off to Blackhawk who sells the $100 card on Cardpool.com for $90.  Coinstar and Blackhawk split the profit of $20 50-50

See on www.marketplace.org

Omnivend kiosks being rolled out in O2 stores across Ireland

Waterford-based tech company Omnivend is rolling out its top-up kiosks to over 20 O2 stores around the country and is eyeing the UK market as it continues to grow.

 

Craig Keefner‘s insight:

Waterford-based tech company Omnivend is rolling out its top-up kiosks to over 20 O2 stores around the country and is eyeing the UK market as it continues to grow.

Customers using Omnivend’s technology in O2 stores to top up their mobile device enter their phone number at the kiosk and the credit is loaded directly onto their account.

 

Established in 2003, Omnivend now has 250 kiosks located in high footfall retail stores across Ireland.

See on businessandleadership.com

IDL Worldwide Designed Kiosks Targets Millennials | Virtual-Strategy Magazine

Sunglass Hut

Sunglass Hut Partners with IDL Worldwide for its Millennial-Focused Retail Brand and Environment, Shaded. | Virtual Strategy Magazine is an online publication devoted entirely to virtualization technologies.

 

Craig Keefner‘s insight:

the customer experience needed to be interactive, the team integrated built-in photo booths to allow for instantaneous photo taking and prints. Additionally, in order for the consumer to feel comfortable engaging within the space and merchandise, the brand needed to communicate authenticity.

See on www.virtual-strategy.com

Commercial Bank to Launch First of Its Kind Self-Service Kiosk in Qatar

Self-service kiosk for debit and credit cards, aims to improve the customer service and enhance the banking experience for customers.

Craig Keefner‘s insight:

Lets you apply and receive your card right at the station.

The self-service kiosk is placed at the Bank’s D-Ring Road Branch and operates from Sunday-Thursday from 7:30am to 4:00pm. Customers will be equipped to get their debit or credit cards made and delivered through the self-service kiosk. The kiosk also instantly activates the card so it’s ready for the customer to use without any delays of the activation period.

See on www.customerservice.ae

Redbox chain breathes new life into movie rental scene

Get out the stethoscope, Nova Scotia movie fans. It appears there may be some life in the movie rental business after all.

Craig Keefner‘s insight:

During the past year, about 135 Redbox kiosks have popped up in Atlantic Canada at Sobeys,SuperstoreWalmartShoppers Drug Mart and Petro-Canada locations.


Redbox movie rental kiosks are popping up all over the province — and across the Atlantic Canada — as a relatively new Canadian division of Redbox Automated Retail LLC, based in the United States, seeks to replicate in this country the popularity of its movie vending machines south of the border.

See on thechronicleherald.ca

Clearwave Self-Service Kiosks Improve Patient Engagement

Clearwave Self-Service Kiosks Improve Patient Engagement. Patient messaging helps hospital customers raise patient awareness of services improving health, wellness and profitability. – PR12303931

Craig Keefner‘s insight:

PR by Clearwave. Benefits of patient signing up for patient portal + raising awareness of things like Lasik

See on www.prlog.org