Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false.
Source: www.kioskmarketplace.com
Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false. The claim was posted on the Facebook page of Turning Point USA, a conservative nonprofit group, along with a photograph of self-serve kiosks at a Wendy’s restaurant.
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very nice order kiosks in Rome centre Piazza di Spagna. 11 wall mounted 32″ kiosks installed to prevent queues. very nice
Source: youtu.be
Blog: Despite some reports, McDonald’s not cutting labor by adding touchscreens
Source: www.nrn.com
Point of view on what self-order kiosks at McDonalds in fact portend, require and generally mean. And its not replacing people.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Source: www.businessinsider.com
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
Good article by Elliot Maras published last week regarding jobs and the fast food kiosk. By now you’ve already heard it — the introduction of self-order restaurant kiosks is raising fears that kiosks are killing jobs. News media outlets and websites are perpetuating the story that restaurants want to replace workers with kiosks to protect their bottom lines.… Read More »
Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.
Source: www.washingtonpost.com
72 “restaurants of the future” to launch. By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.
In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.
McDonald’s is simply responding to competition from other chains that have offered “enhanced burgers,” said Hilda Fahey, a company representative who was in Simcoe to help with the changeover to the new services at the Queensway East restaurant.
Source: www.simcoereformer.ca
“We have 35 different people we didn’t have before,” Maskell said on a Wednesday afternoon while preparing for an opening that night for the new services.
More people are needed in the kitchen, he explained, to service the customers out front.
McDonalds Kiosks “Next” Concept for Hong Kong Full article on Seeking Alpha Excerpts and photos Upon entering one is directed to ordering kiosks or to registers. While one may order regular items from the kiosks the benefit is to secure the waiter service and a lit numbered disc, (used at other quick served restaurants). The benefit is to… Read More »
McDonald’s Kiosk News McDonald’s this week described plans to install self-ordering kiosks and mobile ordering at its restaurants. It isn’t the only food chain turning to automation. Source: www.computerworld.com Good article using Chili’s. McDonalds in the U.S. has been a bit of a luddite but then there isn’t any usage date from Europe come to think of it.… Read More »
Support the ANSI Electric Vehicles Standards Panel (EVSP) The Industry Group is pleased to continue our support and sponsorship of the EVSP with ANSI. See EVSP Project. ANSI invites organizations to sponsor Electric Vehicles Standards Panel (EVSP) program. Sponsorship opportunities and associated benefits are outlined in the attached flyer. All contributions (at any level) will directly help offset ANSI’s costs in… Read More »
Should the Operator of a kiosk enable cash payment at their kiosks? Such a question appears to be broad – because it is – and irrelevant to some readers – because it is! Because just like “there’s an app for that”, there’s a kiosk for that; there is a wide application space for kiosks. Many kiosk categories won’t… Read More »
Learn from the Best and the Worst Kiosk case studies can be difficult to locate. Most companies with a strong case study would rather NOT disclose to their competitors. And the bad ones are buried. Even when you get what looks like a good case study, upon closer examination the full story is rarely told. For example Shake… Read More »
Other Self-Service Verticals We Cover The Industry Group delivers comprehensive, vertically-focused coverage across the entire self-service technology ecosystem — from kiosks and digital signage to point-of-sale (POS), retail automation, and smart-city infrastructure. As a specialist media and data platform, the Group’s editorial mandate spans multiple adjacent verticals to meet the needs of OEMs, system integrators, service providers and… Read More »
The New Intelligence Behind Self-Service: How AI Is Transforming Kiosks By Mike Jarmus, Founder & Market Research Strategist, Maverick Market Research, LLC I. The New Intelligence Behind Self-Service Kiosks have long delivered speed, consistency and convenience. Today, they’re evolving again infused with artificial intelligence that listens, learns and adapts. Voice recognition, computer vision and data-driven personalization are redefining… Read More »
A Look at the Past and Into The Future with Digital Signage or Better Digital Screenage Digital signage has come a long way—from flickering neon and bulky CRT displays to today’s ultra-thin, AI-enhanced, cloud-managed systems. Yet, despite the explosive growth and visibility of digital signage in every sector—from retail to airports—its history has remained surprisingly under-documented. This post… Read More »
National Restaurant Association Report 2025 The State of the Restaurant Industry 2025 report by the National Restaurant Association provides a comprehensive outlook on restaurant performance, sales forecasts, workforce developments, technology adoption, and consumer behavior patterns shaping the year ahead. Overview The report is based on surveys from operators and consumers across six key categories—family dining, casual dining, fine dining, quick… Read More »
Who and What Kioskindustry is As a visitor of the Kiosk Industry, you are most likely involved in the self-service industry either as a supplier or a buyer. Welcome. Kiosk Industry Group is a collaborative hub for the self-service kiosk industry, curated by editor Craig Keefner. We serve as an independent voice—free of advertising or sales influence—dedicated to… Read More »
Why Did They Introduce? Fewer Employees? Higher Sales? 1. Why did McDonald’s introduce kiosks? People wonder whether kiosks are meant to replace workers or just improve speed and accuracy. The answer usually highlights customer convenience, higher order accuracy, increased upselling, and the ability to free up staff for food prep and table service rather than just taking orders. … Read More »
Acrelec on Dynamic Digital Menus CEO Thibaud Denolle of Acrelec talks about the new dynamics of digital menu boards. Non more “one menu fits all”. Aligning your menu offerings with what’s available, profitable, and relevant in real time. From Menu Board and QSRWeb. Digital menu boards in quick-service restaurants (QSRs) From QSRWeb — Digital menu boards in quick-service restaurants (QSRs)… Read More »
Must Have WCAG 2.2 AA Checklist by KMA Here is a concise, one-page WCAG 2.2 AA checklist for developers, focusing on practical implementation steps and covering both continuing AA requirements and new 2.2 additions. It is worth noting the process that LG went through in designing accessibility from the start.https://kma.global/lgs-next-gen-kiosks-advance-a-better-life-for-all. Another recent resource is from McDonalds — McDonald’s Kiosk – Magnification… Read More »
Extending Accessibility to Kiosks and Online From McDonald’s — Accessible to Everyone – Including Online! At McDonald’s®, we believe it’s important that all our customers feel welcome and comfortable – both in our restaurants and online. That’s why we’ve improved our digital channels and technologies to make them more accessible to everyone. We aim to ensure that everyone… Read More »
Solutions for Cash Handling and Identity Verification Welcome to our latest supporter. Innovative Technology is a UK-based global leader in cash handling and identity verification solutions. Founded in 1992, the company designs and manufactures equipment like multi-coin hoppers, banknote validators, and recyclers that automate millions of cash transactions worldwide. Their technology also includes AI-powered biometric products for facial… Read More »
The Hidden Benefits of Self-Order Kiosks Nice video by Acrelec covering main benefits of self-order kiosks. Self-order kiosks have become a familiar sight in restaurants, offering convenience and efficiency to customers. But beyond the obvious advantages, these kiosks bring several hidden benefits that can transform operations and elevate the dining experience. Let’s uncover what makes self-order kiosks a game-changer for restaurants.… Read More »
Crane CCR Coin Automation Efficient coin handling is a critical aspect of operations for both traditional retail stores and self-service kiosks. Its significance extends beyond simple cash management, impacting accuracy, labor costs, customer experience, and even business profitability. Crane introduces the Compact Coin Recycler (CCR)—a breakthrough in coin-handling technology designed for those building next-generation self-checkout and kiosk systems.… Read More »
Education and training for digital signage kiosks and POS Training and education are foundational to success in the rapidly evolving digital signage and kiosk industry, where technological advancements and changing user expectations demand a workforce that is both skilled and adaptable. Certification programs, such as those offered by industry organizations, provide professionals with standardized knowledge in hardware, software,… Read More »
Deloitte’s “How AI is Revolutionizing Restaurants” The AI and Restaurants Buzz Research Report by Deloitte isn’t just another “AI is coming” puff piece. Instead, it delivers a data-rich, boots-on-the-ground look at how AI is actually being used in restaurants today and where it’s headed next1. That’s the AI take. Selling it. And you, and me. If you are… Read More »
Diebold Kiosks Few days ago PRnewswire reported Diebold kiosks for Tillster — That initiates the “trampoline media sites” to bounce it into the airwaves. We always track Diebold (and Wincor even longer). The company has manufactured ATMs since late 2019 in the northern portion of the former Hoover Co. headquarters on Orchard Avenue NE. Diebold Nixdorf also builds… Read More »
Restaurant Accessibility Survey Download Restaurant Accessibility Survey — Customer loyalty is crucial for any organization, including the restaurant industry. How a restaurant treats customers with disabilities can significantly affect that loyalty and have a lasting impact on their business. Between February and March 2024, Vispero and TPGi surveyed over 600 blind and low-vision people about their experiences accessing… Read More »
Olo Restaurant Rumors Article on the rumors Olo is looking for buyer. Reforming Retail delivers remarkable analysis of situation. Meanwhile the market seems to slowing. First the cautions coming from McDonalds and Wendy’s that sales are slowing significantly. McDonald’s reported a 3% decrease in revenue and a 3.6% drop in U.S. same-store sales for the first quarter of 2025,… Read More »
National Restaurant Association Show 2025 and Kiosk Association Press release PR Newswire — APNews release WESTMINSTER, Colo., April 15, 2025 (SEND2PRESS NEWSWIRE) — Come see Kiosk Manufacturer Association (KMA) in booth 8030 (NRA site). Self-order kiosks and smart food vending will be highlighted, implementing interactive and static digital signage (software and hardware), and how to incorporate menu and… Read More »
National Restaurant Association Show 2025 and Kiosk Association Visit Booth 8030 for Kiosks and Digital Signage at National Restaurant Association Show — As seen on APnews and also PRnewswire WESTMINSTER, Colo., April 15, 2025 /PRNewswire/ — Come see Kiosk Manufacturer Association (KMA) in booth 8030 (NRA site). Self-order kiosks and smart food vending will be highlighted, implementing interactive and static digital signage… Read More »
Cash and Coin Self-Order Kiosk We are impressed with the new cash and coin self-order kiosk from Acrelec and Glory. Good note and coin capacity and reasonably fast. From LinkedIn We are delighted to share with you the first installation in Spain of the new C27 kiosk developed by ACRELEC and GLORY. Located in Jollibee, Calle Arenal (Madrid),… Read More »
Acrelec Unveils Rebrand as Company Continues Market Expansion March 27, 2025 — From CityBiz — It’s been clear for awhile that Acrelec is the leader in restaurant kiosks, and a lot more. Editors Note: The Acrelec logo communicates a sense of modernity, innovation, and technological sophistication. The stylized “A” design resembles a sleek, curved shape, suggesting dynamism and… Read More »
ACRELEC News from Around the World Very nice video of new Burger King drive-thru AI ordering and regional updates. Not surprising as it seems the most accomplished of all kiosk providers in the world is ACRELEC (and especially ACRELEC America). Acrelec just rebranded too. We actually awarded “Best of 2024” to two separate kiosk models (K27). Here is… Read More »
Kiosk Photo Gallery We keep track of new kiosk photos and new kiosk designs and catalog them in Pinterest. Here are some current ones. Kiosk Designs – Full catalog of 1100 pins Reviewing the latest kiosk design photos can be highly valuable for several reasons: Inspiration and Innovation: Looking at recent designs can inspire new ideas and help… Read More »
