Tag Archives: ADA self-checkout

Point of Purchase Trends – Recap 2018 Frank Mayer and Associates, Inc.

This article is republished from the Frank Mayer and Associates, Inc. blog 2018 Recap  Katie Kochelek November 14, 2018 It feels like just yesterday I was opening a fresh Word document to start writing a wrap-up for 2017, and here we are rounding out 2018. With retail transforming at a rapid pace, it’s not terribly surprising that the year has… Read More »

Blind Marylanders sue Walmart, saying self-serve checkouts violate ADA – Baltimore Sun

Three blind Maryland residents and the National Federation of the Blind are suing Walmart.

Source: www.baltimoresun.com

The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers; a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.

 

According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized Morales was charged about $120.

 

They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.