Tag Archives: cinema

Vista Cinema and Veezi Approve Olea for Self-Service Ticketing Kiosks

March 25, 2019

Los Angeles, Calif. March 25, 2019 – Vista Entertainment Solutions Ltd (‘Vista Cinema’), the leading provider of cinema management software for global cinema exhibition, and Veezi, Vista’s SaaS cinema management solution for Independent Cinemas, have approved Olea Kiosks (‘Olea’), to support Vista with self-service kiosk hardware. Since May 2018 Vista has been deploying Olea kiosks bundled with Vista’s industry-best kiosk software solution as a prelude to this announcement timed for CinemaCon 2019.

Throughout 2018 Vista assessed Olea on behalf of its customers. This included testing the durability of the hardware, its ability to integrate with Vista’s platform, and accommodate the varying needs of theatre sizes. During this time Olea won the 2019 Frost & Sullivan Customer Value Leadership Award, which ranks industry participants by value in terms of price, product performance, service, and brand loyalty.

Vista has begun offering several models from Olea to make kiosk deployments easier for its customers. All models can be used for Ticketing and Food & Beverage purchases with the Vista Kiosk software application. Each Kiosk model can be ordered in different colors, screen sizes, and with custom branding. A mix of 15” to 55” screen sizes are available on varying models suitable for countertop, wall mount, or freestanding applications. All kiosks are designed to be ADA Compliant and to UL standards. The line-up also includes Olea’s industry-leading outdoor kiosk.

Vista Kiosk – Vista’s flagship kiosk software product, allows users to order Food and Beverage items, as well as purchase tickets. The user can decide at the time of ordering to pick up their food at the counter or have it delivered directly to their seat.

When the kiosk is dormant, rolling promotions of the exhibitor’s choice may be displayed. The kiosks also support cross-site sales; if Location A is sold out, rather than reverting to a competitor, users can purchase tickets for other locations from the same (Location A) kiosk.

The customers of today demand convenience, and an omnichannel approach to interacting with them is key to ensure they come back. Kiosks not only provide a comfortable way for users to make their preferred purchases, their usage is known to increase average transaction levels. Kiosks also allow theatres to redistribute their staff to enable more mobility around the theatre and carry out more impactful tasks.

Tess Manchester, President, Vista USA based in Los Angeles, is delighted at the successful outcome of the 2018 collaboration between Vista Cinema and Olea. “To discover a hardware vendor with the functional and design standards of Olea – not to mention the enormous respect they obviously have for their cinema exhibition customers – provides an additional avenue for Vista Cinema to add value to those same customers. Everyone wins – and in this instance – especially the moviegoer.”

Visit Olea Kiosks at booth 2805A and Vista Group at booth 513F at CinemaCon 2019 to experience a live demo of the Vista Kiosk and Olea combination.

Related Articles:

Contact Olea Kiosks today at 800.927.8063 for more information

AMC Theaters Case Study

polytouch® featuring “experience the difference” @AMC Theatres

Second-largest US cinema chain deploys new Omni-channel strategy to accelerate their business. Customers benefit from new features, quick ticket purchases and an improved service concept.

Pyramid kiosksDriven by the big success of e-commerce and developments like the Internet of Things (IoT), shopping behavior has dramatically changed and customer expectations have grown within the last years, triggering the generation of various concepts to fulfill the new customer needs and implement an integrated approach. Much effort was put into optimizingg check-out processes to avoid waiting times at the cash desks. Another challenge was the integration of multiple sales channels like online, mobile and the theatre itself (Omni-channel strategy). Enter the AMC Theater kiosk.

Pyramid’s polytouch® kiosk has been a real game changer for AMC

As part of its customer experience leadership programme, AMC Theatres – operating almost 5,000 screens in over 340 locations – has selected Pyramid’s polytouch® all-in-one kiosk systems to enhance the ticket purchasing experience for their guests.

AMC Theater kiosk

AMC started a quest for a more suitable kiosk with a compelling design to better fit customer expectations, as part of a multi-year remodelling programme, and its theatre operations. The result is polytouch® featuring “experience the difference” at AMC.

AMC Theatres is known for its customer service leadership and commitment to delivering a premium movie-watching experience with more comfort and convenience, inspiring greater customer loyalty.

Technology is a key component, and the polytouch® team helped to redefine the next-generation kiosks, featuring advanced touch technology, flexibility of deployment and design and a future-proof upgrade path for payment technologies “Pyramid’s polytouch® kiosk has been a real game changer for AMC,” said Scott Winters, VP of Theatre Systems at AMC. “With its all-in-one design, placement within our theatres is highly flexible, giving AMC options pre-viously not available. Its attractive look immediately catches our guests’ eyes and entices them to give it a try. As a result, theatres deployed with polytouch® experience a significantly higher usage rate and guest acceptance than our legacy kiosks. Pyramid has been with us every step of the way to help ensure the success of this exciting, new kiosk.

It has been fantastic to see the level of acceptance among guests across different age groups.” stated Alberto Perandones, VP Business Development at Pyramid Computer GmbH.

Within only a few weeks of engaging with AMC, Pyramid developed a fully customized polytouch® kiosk to address the AMC needs: a portrait multi-touch screen tailored to AMC’s corporate identity packaged with state-of-the art Intel® components and a series of pe-ripherals including a thermal printer, a mag-card reader for payments and loyalty programme bonuses and a bar-code and QR-code scanner, that en-courage guest interaction.

Due to the excellent response through-out the pilot phase and initial locations, AMC has decided to extend the use of the polytouch® self-service kiosksbeyond its remodelling programme to include the replacement of older gen-eration kiosks throughout the circuit.

Theatres deployed with polytouch® experience a significantly higher usage rate and guest acceptance than our legacy kiosks.

AMC needed the proposed solution to have several vital characteristics,” said Alberto. “It had to be very high performance in order to optimise the customer experience. It needed to be rugged and reliable to withstand constant use. The ability to customise and upgrade was also important to enable AMC to take advantage of future new technologies. Modularity and integration were key requirements for facilitating easy de-ployment. An appealing design would enhance the movie-theatre environ-ment. Finally, this all had to be backed by responsive, professional technical support. Our polytouch® delivered on all counts.

The Pyramid polytouch® integrated kiosk chosen by AMC features capacitive multi-touch (processing up to 20 touches simultaneously with less than 10ms latency), IP54-rated screen with chemically hardened, non-reflective glass. Running at full HD resolution, it features an Intel Core processor and allows for customised expansion modules such as a QR / barcode scanner, digital I/O, programmable buttons and an emergency shut-off button.

4 good reasons

1. Reduce guest waiting times
Optimize your check-out processes and avoid waiting times for your guests. Give them a better experience!
2. Anywhere and the way you like it |
polytouch® high flexibility and modular concept provide AMC with new options not accessible before.
3 Appealing design
Attract guests through an intuitive and customized design. Its user- friendliness is a real game-changer for your guests.
4 Future-proof investment
polytouch® designs allows for a seamlessly upgrade to comply with new standards and protect your investment.
Introducing EMV-payment in AMC devices is like equipping your car with new wheels, that simple!

It has been fantastic to see the level of acceptance among guests across different age groups.

About AMC Theatres 

AMC Theatres is the customer experience leader. They run the most productive theatres in the country’s top markets. AMC operates eight of the top 10 highest grossing theatres in the US and has the No. 1 market share in the top three markets (NY, LA, Chicago). Headquartered in the Kansas City metropolitan area, AMC has interests in 344 theatres with 4,959 screens across the US, serving approximately 200 million.