Tag Archives: KISKIOSK

How Self-Service Solutions Drive QSR Through Improved Customer Experience

QSR Customer Experience – Customer Study Survey

Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact

  • 75% of under 30s have used self-order kiosks
  • 60% of under 45s prefer kiosks over cashier ordering
  • 75% that order online also order in-store
  • And drum roll… – Customer that create their own order 30% more – >60% leave when more than 7 customer are inline

QSR consumers have heightened digital expectations and restaurant operators struggle to keep pace. Consumers are increasingly savvy and expect a highly personalized experience, one that is consistent across channels. Each time a consumer is exposed to an improved digital experience (i.e., Amazon, Google), their expectations are reset to a new higher level. How can restaurant operators gain a QSR advantage in this digital transformation?

To better understand this growing trend, KIOSK Information Systems and Hathway developed an industry survey and white paper. Results from this survey provide insights into QSR purchasing behaviors and customer preferences that pinpoint which factors can actually improve the customer experience and help drive significant gains.

Download the full case study


Posiflex Unveils Latest Kiosk, POS Terminal and Mobile POS at EuroShop 2017

Posiflex Stellar

Posiflex Technology, Inc., a global leading brand in the design and manufacture of POS solutions and peripherals, will unveil its newest products at E

Source: www.businesswire.com

Owen Chen, President and CEO at Posiflex Technology, Inc. comments, “Our agility has kept us ahead of the competition, and developed the new industry-changing technologies. From hybrid mobile POS solutions to the acquisition of KIOSK Information Systems, the leading expert in the market of interactive kiosks, Posiflex has built up the strongest product portfolio in the global POS market. We are pleased to be at EuroShop this year to demonstrate these newest solutions, which are built upon our 30+ years of experience in retail industry.”

Kiskiosk-posiflex-stellar_kiosk_model_2017 on new Stellar kiosk by KIS/Posiflex

KIOSK Information Systems Announces Licensed Bill Pay Software Product | Business Wire

bill pay software

KIOSK Information Systems to Demo New Bill Payment Software at the 2017 NRF Big Show, Booth #3805

Source: www.businesswire.com

KIOSK Information Systems Announces Licensed Bill Pay Software Product

Reduces Development Costs, Speeds Time to Market, and Increases Store Productivity

LOUISVILLE, Colo.–(BUSINESS WIRE)–KIOSK Information Systems (KIOSK) is announcing a new bill pay software platform at the NRF Big Show, 2017, Booth #3805. The modular application provides a complete user flow for payment of multiple bills (via cash, card, and check) and common account inquiries. While unique customer features or additional flow paths can be readily integrated by KIOSK’s Application Development team, the base product license accomplishes the most common transaction functionality KIOSK has encountered with other major retail bill payment and money services clients.

KIOSK Information Systems to Demo New Bill Payment Software at the 2017 NRF Big Show, Booth #3805

KIOSK CEO, Tom Weaver, states, “Without question, bill payment is KIOSK’s most consistent and dominant market application. Many of our clients are in their second or third generation of self-service having already proven the enormous impact of automating literally millions of transactions each year. The ROI on in-store bill payment has moved it from a ‘nice to have’ in-store feature to a ‘must-have’ element to maximize store profits.”

Having worked with most of the dominant phone and cable service providers as well as leading electronic bill payment and money transfer clients, KIOSK’s Development Teams embarked on creating a more turnkey and modular software product, with a pre-established user flow for multi-bill account look-up and payment processing. By offering this as licensed functionality, KIOSK can reduce development timelines by 50% or more, leaving only specialized requests and client-specific API integration to complete.

KIOSK CTO, Charley Newsom, adds that “Our team has integrated our bill payment software with CORE K-NECT to include our proprietary remote monitoring and real-time alerts on connectivity, application status, and advanced payment component-level monitoring in the base product license. This capability, combined with our Intel Security Suite software stack options, creates a secure and PCI compliant total solution that has been vetted and deployed with Fortune 500 client applications. The custom hardware has always been a ‘given’ with KIOSK, but over the course of several years, we have developed a fully secured and finished TOTAL payment solution that we are very proud and excited to bring to market.”

For a closer look, please visit us at NRF’s Big Show, Booth #3805.

About KIOSK Information Systems:

As the Market Leader in Self-service Solutions, KIOSK provides proven expertise in design engineering; application development, integration, manufacturing, field support, and managed services for even the most sophisticated self-service platforms. An exceptionally broad portfolio of standard and custom KIOSK designs are deployed among Top 100 Retailers and Fortune 500 clients in virtually all self-service vertical markets. www.kiosk.com, 800.509.5471.

Contacts

KIOSK
Press Contact:
Cheryl Madeson, 303-661-1648
cmadeson@kiosk.com
www.kiosk.com

Brochure

KIOSK Bill Pay Brochure