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Frost & Sullivan Recognizes Olea Kiosks – Outdoor Kiosk Design

LOS ANGELES, Calif., June 20, 2019 (SEND2PRESS NEWSWIRE) — Olea Kiosks of Los Angeles, has been recognized by Frost & Sullivan with the 2019 Customer Value Leadership Award for its self-service kiosk manufacturing and focus on designs for outdoor use.

Olea Kiosks
Olea Kiosks is recognized not only for its technologically advanced and custom kiosks, this award also acknowledges its high standards for in-house manufacturing and services to make it an industry leader.

Frost & Sullivan evaluated Olea Kiosks in two main areas: Customer Ownership Experience and Customer Service Experience. Kiosks give businesses the opportunity to put the customer in the driver seat and in control of their transaction, and with sleek, modern, aesthetically-pleasing designs, Olea delivers a positive experience for today’s user.

Olea is redefining self-service technology with innovation that makes the transaction experience faster, more reliable and easier, particularly in the outdoor space. With several custom, outdoor designs completed and installed, Olea has earned a reputation for providing high-quality kiosks for challenging environments, including outdoor tourist attractions subject to varying temperatures and weather elements.

“Self-service kiosks in demanding environments, such as outdoor locations, face performance and frequent maintenance challenges. With its superior product design knowledge and expertise, Olea has virtually eliminated outdoor maintenance issues for its clients. Such high levels of customer satisfaction have resulted in more than 200 Olea-built drive-thru kiosks installed across the United States, with more to come,” stated Nandini Bhattacharya, Industry Manager, from Frost & Sullivan.

Since 1975, Olea Kiosks has designed and installed more than 20,000 custom kiosks for companies including CLEAR and Kaiser Permanente. Its custom kiosks can be seen throughout the United States and in other countries. Olea has a custom design process to ensure the kiosk is built and deployed to deliver the business outcomes for which it was intended.

About Olea Kiosks:

Olea Kiosks Inc. is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

VIDEO (YouTube): https://youtu.be/KwvBMjXbcsA

*PHOTO link for media: https://www.Send2Press.com/300dpi/19-0620s2p-olea-kiosk-300dpi.jpg
*Caption: Custom ticketing kiosk by Olea Kiosks.

DSE Video edited outdoor designs Drive Thru

Olea Kiosks

ABOUT THE NEWS SOURCE:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.

More Information: https://www.olea.com/

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Ticket Kiosk FAQ – Olea Kiosks Information

Republished with permission from Olea Kiosks website

Ticketing Kiosk

Improving ROI

austin webpTicketing Kiosks are not new to the industry of self-service applications as most major transportation companies and entertainment ticket distributors already utilize this solution in one form or another. Most of the ROI benefits of ticketing kiosks come in measurable increments, while others are subtle benefits that still ultimately impact a company’s bottom line.

Save on Employee Overhead Costs

One of the major benefits of the self-service ticket kiosk is the overall reduction in cost per transaction. This is primarily due to the reduction in costs related to employees since less staff is needed.

Improving Customer Satisfaction

Ticket Kiosks also help improve customer satisfaction by making transactions faster and more convenient. Monetary transactions are simplified as ticketing kiosks accept various payment methods including credit cards and cash. This also significantly reduces the time commitment for each transaction making it more efficient while preventing long congested lines.

Improve Access to Your Services

Installing ticketing kiosks on off-site locations can increase revenue by offering more distribution locations for customers to visit. This also contributes to lower infrastructure costs by making these transactions automated. In addition, ticketing kiosks allow owners to easily and effectively communicate with their customer base through well-constructed applications. These provide the ability to update content on special promotions, up-sell items and introduce new product or service offerings. Having the ability to communicate with customers increases revenue and the amount of sale per transaction.

Improve Efficiency

Ticket Kiosks also offer the security of knowing that there is no room for human error. The applications are completely accurate and eliminate the possibility of mistakes or miscalculations.

outdoor ticket kiosk
Outdoor kiosks for ticketing by the Seattle

Five Top Trends in QSR 2019

A host of new technologies are on the horizon for the QSR industry. For many of them, a self-order kiosk will serve as their foundation.

Quick-service restaurants have long had a reputation for being innovators when it comes to technology. In the early days of modern foodservice, QSRs were among the first to incorporate features such as drive-thru speaker system and cooking timers. Later, computerized point-of-sale systems and digital menu boards emerged.

More recently, it’s been mobile apps, online ordering and point-of-sale systems that trigger menu boards to display promotions or remove items based on low inventory levels. Facial and AI-based response systems now generate context. Moreover, of course, one of the most significant technological trends affecting the QSR industry over the past few years has been the self-order kiosk.

Customer Data Context

However, the developments haven’t stopped there. All of these trends have one feature in common: They provide operators with a firehose of data they can use to improve their operations.

McDonald’s, for example, acquired software company Dynamic Yield in March for $300 million, giving it technology that will allow it to customize digital menu boards based on data including time of day, weather and current ordering trends to deliver a more personalized in-store experience. The fast-food giant also took a stake in software company Plexure in April, giving it access to a mobile platform that uses digital marketing tools to increase sales. The platform manages mobile-based promotional offers and a customer loyalty program as well as serving as the backbone of McDonald’s mobile app.

Elsewhere, self-order kiosks at some locations of the South Florida-based BurgerFi chain are incorporating facial recognition technology that gives customers the option of saving previous orders along with phone numbers and facial geometry. The next time a customer visits a location, they’ll be recognized by the kiosk and will be given the option to use that stored information on their current order. Other chains including Dallas-based Malibu Poke, Pasadena, Calif.-based Caliburger and Philadelphia-based Bryn & Dane’s are using variations on the technology.

Drive-Thru Ordering

Because 70 percent of the revenue for a typical QSR comes via the drive-thru, it only makes sense to look there as an avenue for technological improvements. Digital menu boards have been appearing in drive-thru lanes for several years, and will likely be standard going forward. Companies including Dunkin’ Brands have eyed dedicated pickup lanes for mobile orders as a way to eliminate bottlenecks, although the idea seems to be slowly gaining traction. Also, several kiosk manufacturers have introduced devices designed for the drive-thru in recent years as restaurant operators seek to duplicate the success of dining-room self-order technology. Olea Kiosks’ Detroit model was an early entry into that category. Technology provider Xenial, which provided the facial recognition application for Bryn & Danes, has installed touchscreen drive-thrus in nearly 400 Subway restaurants to date. Drive-Thrus have become so popular that some countries (Canada) and US cities are looking at restricting drive-thru’s.

Location-Based Customer Service

Location technology and geofencing appear to be an up-and-coming trend, with its potential demonstrated by Burger King’s recent Whopper Detour promotion. Customers who participated in the promotion, which ran in mid-December 2018, could purchase a Whopper for just a penny via their mobile app, as long as they were within 600 feet of a McDonald’s. Other applications for the technology include alerting restaurants when a carryout customer pulls into the parking lot, with restaurant staff then delivering that customer’s order to their car.

Voice Command

And likely coming soon to a QSR near you is the same voice-ordering technology that drives the Alexa and Google Home devices in our living rooms. A voice-command POS would be a boon to labor-strapped restaurant operators who see their counter staff turn over on a near-weekly basis, while a voice-operated phone system in a pizzeria could free up staff to pitch in on the makeline. Such systems would never be rude to customers, will reduce errors compared with a live order-taker, and of course, will always remember to suggestive sell. Industry groups have already formulated frameworks for voice command concerning disability and accessibility.

Automation – The Robots have arrived.

Artificial Intelligence or AI-based systems are already being tested. Holly, made by Valyant A.I., is a disembodied voice that takes drive-through orders at a Good Times in South Denver.

The Colorado fast food chain started experimenting with conversational A.I. to lighten the load of some of its employees who often juggle multiple tasks at the same time. Rob Carpenter, the founder of Valyant A.I., said the hospitality industry needs robots right now to make up for the lack of applicants.

“In the United States, because it’s such a tight labor market, there’s somewhere in the neighborhood of 800,000 unfilled positions,” Carpenter said.

Olea's Austin Freestanding Self-Order Kiosk

Self-Service kiosks are driving trends

Many of these up-and-running technologies are likely to be incorporated into the self-order kiosks that have been at the heart of recent restaurant trends. There are plenty of reasons why: Research conducted by financial news site PYMNTS.com found that consumers spend as much as 30 percent more at a self-order kiosk compared with other ordering methods. Self-order kiosks allow easy customization of orders, never forget to suggestive sell and eliminate the “indulgence guilt” that can occur when ordering extra-large fries or an apple pie for dessert.

Others are seeing even more significant results. Point-of-sale platform Appetize recently reported that users of its self-service solution see a 40 percent increase in order size. Appetize’s Interact self-service solution offers embedded upsell functionality, and data shows that consumers are 47 percent more likely to add an item on a kiosk than when asked to do so by a cashier.

Research from ordering technology firm Tillster indicates the use of self-order kiosks will continue to grow for the foreseeable future. A 2018 Tillster study found that 54% of customers plan to place an order with a self-service kiosk within the next year, and if the line to order from a cashier is longer than five people, 75 percent of customers will choose to order from a self-service kiosk.

And although mobile apps may serve as an additional ordering channel that enhances the QSR experience, they’ll never supplant self-order kiosks (despite predictions from app designers). Although there may be some among us who gravitate to mobile apps, there are too many restaurant choices and not enough space on our devices to hold apps for each one. And anyway, who wants to go through the hassle of downloading an app to place an order when there’s a self-order kiosk already available? Instead, it’s likely that both channels will thrive.

However, with many of these technologies built on self-order kiosks, their success will hinge on the quality of those kiosks. Olea’s offering in the self-order kiosk arena, for example, is its sleek and modern Austin Freestanding Kiosk. Olea also performed custom kiosk work and purpose-built the kiosks Appetize is using to achieve its dramatic results.

The Austin works in any environment and continues Olea’s mission to provide better kiosks through intelligent design. To maintain the flexible configuration capability, the Austin is engineered to accommodate an optional 15″ or 22″ All-in-One computer in either portrait or landscape as well as an EMV-approved Card Reader & Pin Pad and POS-style receipt printer.

The wide array of transactional components housed in this sleek, feature-packed kiosk makes it one of the most powerful retail solutions available on the market. Its compact footprint and rugged security complement a variety of environments for companies that seek to improve ROI and user interaction in small spaces or high traffic areas.

The adoption of new technologies is setting the stage for exciting (and profitable) times in the QSR space. Olea Kiosks stands ready to help! Feel free to call us at 800.927.8063 or email us at info@olea.com.

Contact Olea Kiosks today at 800.927.8063 for more information

Article reprinted from Olea.com

Appetize POS Boosts Consumer Spend, Driving Demand for Self-Serve Kiosk

Press release from BusinessWire May 09, 2019

Self-Service Kiosks Drive Up to 40% Lift on Orders; Company Brings on New Customers AT&T Center, LSU, Museums

PLAYA VISTA, Calif.–(BUSINESS WIRE)–Appetize, the modern Point of Sale (POS) and enterprise management platform, today announced strong results from its self-service kiosk technology seeing up to 40% increase in order size across its customer base. Appetize is at the forefront of a growing industry shift toward self-service kiosks and has recently expanded its kiosk reach with new customers Louisiana State University (LSU), AT&T Center, home of the San Antonio Spurs, and SSA (Service Systems Associates), foodservice provider for the Cincinnati Museum Center and other attractions.

Self-Service Kiosks from @appetizepos Deliver Up to 40% Lift in Orders. Announces New Customers @Attcenter, @lsu and more

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Appetize’s Interact self-service platform offers embedded upsell functionality and data shows that consumers are 47% more likely to add an item on a kiosk than when asked to do so by a cashier. The company is seeing consistent results from kiosks across multiple industries, including attractions, education campuses, restaurants, and sports and entertainment facilities.

Some recent data shows customers are experiencing both an increase in order size and items per order, including:

  • AT&T Center selected Appetize to be its point of sale platform arena-wide in 2018; in 2019, it deployed self-service kiosks and has seen an 18% increase in average order size.
  • SSA (Service Systems Associates), a foodservice provider for leading cultural attractions, deployed Appetize self-service kiosks at Cincinnati Museum Center and saw a 40% adoption rate in less than six months and a 20% increase in average order size.
  • LSU deployed Appetize self-service kiosks in its arena and has seen a 16% increase in average order size and 25% more items per check at kiosks compared to terminals at point of sale counters.

“We have been working with Appetize since 2017 and recently deployed kiosks to enhance our food service and offer a more convenient and frictionless experience for our students and guests,” said Matthew LaBorde, Assistant AD from LSU. “Appetize made it extremely easy for us to deploy a self-service platform and shift toward the future of ordering at athletic events.”

“Our customers are focused on two things: guest experience and financial performance. The Appetize Interact platform offers a modern and dynamic digital experience for guests while driving increased share of wallet for the business,” said Max Roper, Co-founder and CEO at Appetize. “In the past six months, over 45% of our deployments have included self-service kiosks, and we expect this trend to continue as businesses require more automation and consumers desire a more frictionless experience.”

Designed to enhance the guest experience and increase staff productivity, Appetize’s cloud-based self-service platform, Interact, gives businesses an intuitive checkout interface with custom menu ordering and branding for both Quick Serve and Retail environments. The platform also includes a back of house management suite, real-time connectivity for fulfillment and cashless payment experience, and more.

About Appetize

Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. For more information, please visit getappetize.com.

Appetize Contacts

Kathryn Kelly

CyberSecurity Kiosks Help Companies

Reprinted from Olea Kiosks

Portable media remains one of the key ways hackers infect a company’s network

Anyone who’s ever dropped of their child at a daycare is familiar with the scenario. If one child has a virus, it’s only a matter of time until all the other kids pick it up as well.

It’s the same with digital storage devices. Introducing USB drives, media cards or data disks into company computers can be just as risky as having your child spend the day with a sick kid.

Sure, it’s likely there’s no bad intent. It may simply be to copy a few files to work on over the weekend, or just to bring some favorite tunes into the office to help make the day more enjoyable. But portable drives are like those sick kids at the daycare.  The worst-case scenario involves the spread of a nasty virus that can end up costing a parent (or a company) thousands of dollars to fight.

The bigger the corporation, the greater the risk. In addition to a greater number of employees who may use portable drives, larger corporations are likely to use contractors to perform maintenance on equipment that may provide an access point to internal networks.

Think the risk is overblown? A recent story on ZDNet detailed how a third-party worker inserted a USB drive into a computer on a cargo ship, inadvertently planting a virus in the ship’s administrative systems. The systems of another cargo ship were infected for more than two years, thanks to a virus that was introduced to its power management systems via a USB drive used in a software update. Luckily, nether incident affected the ships while they were at sea.

In another story that would be laughable if it wasn’t true, Taiwan’s Criminal Investigation Bureau handed out 250 USB drives to winners of a quiz on cybersecurity. The bonus? At least 54 of the drives were infected by a virus that had made its way from the computer of an employee of the hardware manufacturer.

Olea California Cyber-Security Malware Scanning Kiosk

And in yet another situation, reported on KrebsOnSecurity.com, the American Dental Association admitted that it may have inadvertently mailed malware-laced USB drives to thousands of dental offices around the country.

The drives contained information about updated codes that dental offices use to track procedures for billing and insurance purposes. Unfortunately, the drives also contained a program that attempted tries to open a Web page used by hackers to infect visitors with malware, ultimately giving criminals full control of the infected Windows computer. The ADA told Krebs the drives were manufactured in China by a subcontractor of one of its vendor, and that about 37,000 of the devices had been sent to dental offices.

With the risks involved in using portable drives, what can a company do to protect itself?

Stop problems at the front door

Organizations in a variety of industries require secure networks that serve critical infrastructure, mission critical processes, or are otherwise vital to business operations. Critical networks monitor and control physical equipment and processes, often found in industries that manage critical infrastructure, such as energy, oil & gas, water and utilities, but also in manufacturing, pharmaceuticals and government defense networks. Critical networks are also found in air and road traffic control, shipping systems, as well as other industries.

These networks are often targeted by professional hackers, and in some cases even by government supported actors. These sophisticated hackers frequently use zero-day attacks which cannot be detected by traditional signature-based security tools. In addition, malware continues to grow both in volume and in complexity, with new variants increasingly evading even more advanced security systems such as malware sandboxes. In 2018, we saw Shamoon malware used to attack energy facilities around the globe and the Triton cyber attackshut down a number of industrial facilities.

To guard against outside attacks, networks are often air-gapped or somehow isolated from the rest of the organization’s infrastructure.

One way to ensure network security, of course, is to completely ban the use of outside drives with company equipment. Unfortunately, in many situations that’s just not practical. For example, operating systems and software need to be patched and critical system logs need to be collected. It may also be an outside firm making an on-site sales pitch using a presentation brought in on a CD or flash drive, or it could be an employee using their personal device to transfer files to work on over the weekend. It could be a doctor at the local hospital copying X-ray images to take back to their office.

And chances are that most of us have three or four flash drives sitting on their desk, purchased at the local drugstore, picked up as swag at an industry trade show or even found lying near a computer in a conference room. If we needed on in a hurry, we’d likely grab one of those without giving it a second thought.

Anyway, who wants to work in a cubicle farm where bringing in some Taylor Swift to pass the time is against the rules?

Securing the network against threats

With that in mind, how does the organization create a data transfer process to securely move files in and out of the critical network without exposing it to a risk of infection or the loss of sensitive information?

A more sensible way to address network security might be to allow the use of portable drives, but insist those drives be scanned before being used at the office. It’s sort of like signing up for daycare services but getting a full medical workup on all the other kids before trusting them with your own child.

Enter the Cybersecurity kiosk

One tool for accomplishing such a task is the California Cyber Security Kiosk, manufactured by Olea Kiosk. Olea created the California to help companies safeguard their infrastructure from malware threats on removable devices brought in by employees, contractors, vendors and others.

The California safeguards critical networks by providing the ability to detect malware, as well as control and sanitize file contents before entering or leaving a secure network. The kiosk can be deployed at strategic locations throughout your organization where employees or guests may be entering with USB drives or other portable media that could contain malicious files. A notice that portable drives need to be scanned before being brought on site can be included in employee training materials, while receptionists or other greeters can direct contractors or third-party vendors to scan any drive they plan to use while at work.

Using OPSWAT’s Metascan multi-scanning technology, Olea’s kiosk can scan USB drives, Blu-ray/CDs/DVDs, and other portable media using up to 30 fully-licensed antivirus engines. The kiosk offers an array of features including a 15-in-1 media reader, a receipt printer, a robust Dell CPU, two external USB ports and a UPS battery device that continues power during an electrical brownout.

The kiosk’s stylish design allows it to provide functionality while at the same time enhancing the look of employee entrances or office lobbies.

Nearly every day brings news of a data breach, ransomware attack or other virus issue that brings a company to its knees, and those threats continue to grow. The 2018 Global Threat Report indicates that more than 7 in 10 of all organizations in the US were affected by a data breach in some way over the past few years. Other studies peg the cost of a data breach at an average of $3.62 million.

Don’t be one of that 70 percent. If you need protection from the cybersecurity risks of using portable media, Olea Kiosks stands ready to help!

Contact Olea Kiosks today at 800.927.8063 for more information

 

Related Information

Gaming Kiosk and Player Loyalty Kiosk – How kiosks are revolutionizing gaming

Originally published on GGB March 22, 2019.  By 

Excerpt:

Touch screen, touch points.

Kiosks sport increased influence in the gaming world. From hotel check-ins to food ordering, cash dispensing and now sports betting, these unofficial goodwill ambassadors flaunt new stature. Perhaps no other device mingles with so many revenue areas. Kiosks also have an envied parallel use in other industries: at airports, at doctor’s offices, in supermarkets. Casino patrons already embrace this technology.

What an ascent. The sector once primarily dealt funds the way gas stations replenish a car’s tank. Then its role spread to check-cashing, wayfinding, messaging and jackpot pay. Kiosks became freestanding, wall-mounted, hand-held forms of customer service, used on walls, in corners, in lobbies, or near the gaming action.

A look around the industry reveals their new creative deployment. Some extend kiosk features to a phone. Others lessen the costly check-in and check-out logjam. Food courts increasingly use them to speed delivery methods.

Kiosks also become a flashpoint in the proliferation of sports betting.


Express Train

rGuest Express Kiosk

Sometimes, fast and steady wins the race.

Kiosks reducing check-in times are invaluable, particularly to customers enduring a cross-country flight to gamble. A check-in of 30 minutes to an hour at the end of a 12-hour cross-country travel day creates a risky first impression to the gambler. A system bypassing that logjam produces a strong one.

More properties have reduced overhead and enhanced customer satisfaction by providing a kiosk.

Agilysys, the Alpharetta, Georgia-based global provider of next-generation hospitality software solutions and services, maintains an aggressive presence in the kiosk space. One of its latest introductions is rGuest Express Kiosk, designed to expedite guest service with self-service kiosk check-in, room key encoding, check-out and folios via email.

Company officials say rGuest Kiosk expedites guest service operations by enabling them to check in, encode a room key, check out and email a folio—all without having to wait in line at the front desk. The rGuest Express Kiosk is a self-service solution that integrates with both Agilysys Visual One PMS and Agilysys Lodging Management System.

  • The rGuest Express Kiosk allows guests to obtain an email copy of their folios at any time during their stay, without checking out.
  • Guests can also request that folio receipts be emailed or mailed to an address based on information captured in Visual One or LMS. Special messages, vouchers and printed instructions can be provided to guests based on management-defined criteria.
  • By automating check-in and check-out, employees concentrate on providing the guest services that help create a lasting impression.
  • Guests can also reprint room keys at any time during their stay.

Agilysys has been a leader in hospitality software for more than 40 years and continually enhances its product lineup.

In 2017, Agilysys unveiled enhancements to rGuestBuy, its groundbreaking self-service kiosk POS solution that extends point-of-sale reach, improves guest service and reduces staff demand, plus enhancements for Café workflows and a new Grab N Go guest experience.

Company officials cite industry reports indicating that 63 percent of resort guests prefer kiosks as their paying vehicle for buying food.

Link to Agilysis


Kiosk Competition

Olea Monte Carlo kiosk

Olea Kiosks, based outside of Los Angeles, is a kiosk powerhouse. Its clients include Boomtown, Caesars, Chickasaw Nation, Hard Rock, Tropicana and Empire Casino/Yonkers Raceway, among others. The company has deployed hundreds of kiosks in the gaming sector for player loyalty, and works with all software partners including Scientific Games, Agilysys and IGT properties, according to Craig Keefner, its manager of kiosks.

(Olea also is a founding board member of the Kiosk Manufacturer Association and has multiple members in the Kiosk Hall of Fame.)

From a sector viewpoint, Keefner cites a bullish Frost & Sullivan report on self-service kiosk projected revenue. It climbs dependably from 2014 results through 2022 in all major worldwide regions. This analysis reflects a trend the industry covets: a steadily improving niche, especially one that lowers labor costs.

Olea forecasts robust demand in the player-loyalty realm and growth potential in the hotel check-in, food/buffet ordering kiosks and sports betting areas.

“According to a May 2017 Oxford Economics Report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the (U.S.) GDP,” he says. “The market has an inherent ‘burst cycle’ to it with the deadline on bets. You want to convert all those would-be bettors, and you have a limited time to do it. Mobile betting terminals that can be deployed at those times would help.”

What would that look like?

“Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet,” he indicates. “As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.”

Keefner ties projected food-service demand to rising wages and focus on more healthful and costly menu items. “Whether deployed inside or at the drive-through, our units will speed orders and improve accuracy, all the while letting operators reassign staff to more critical roles,” he says.

All of this will keep the company busy. Olea designs and builds self-service terminals. Its 2019 fleet includes a line of cash/currency transactional “standard” units. Olea has been building for the OEM channel up to now, and has begun releasing those units as standard models.

“We make both player loyalty and the hotel check-in/self-order kiosks used in non-gaming mode,” Keefner says. “Generating player loyalty cards on the spot instantly is the main function. Our units can verify credentials such as a driver’s license and print ticket stock. Dual touch-screen displays are 22 inches, and accommodate wide-screen format for the software (16:9 aspect ratio as compared to older 5:4 aspect).

There is an attractor screen to entice users and identify the purpose for the machine as well as programmable LEDs to add the Vegas or sizzle visual experience. Our Monte Carlo is our flagship unit.”

The product visually stimulates with two large displays and brilliant LED lighting. Keefner says kioskmarketplace.com named it the most innovative gaming kiosk for 2017.

Read the full article

Related Reading

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Vista Cinema and Veezi Approve Olea for Self-Service Ticketing Kiosks

March 25, 2019

Los Angeles, Calif. March 25, 2019 – Vista Entertainment Solutions Ltd (‘Vista Cinema’), the leading provider of cinema management software for global cinema exhibition, and Veezi, Vista’s SaaS cinema management solution for Independent Cinemas, have approved Olea Kiosks (‘Olea’), to support Vista with self-service kiosk hardware. Since May 2018 Vista has been deploying Olea kiosks bundled with Vista’s industry-best kiosk software solution as a prelude to this announcement timed for CinemaCon 2019.

Throughout 2018 Vista assessed Olea on behalf of its customers. This included testing the durability of the hardware, its ability to integrate with Vista’s platform, and accommodate the varying needs of theatre sizes. During this time Olea won the 2019 Frost & Sullivan Customer Value Leadership Award, which ranks industry participants by value in terms of price, product performance, service, and brand loyalty.

Vista has begun offering several models from Olea to make kiosk deployments easier for its customers. All models can be used for Ticketing and Food & Beverage purchases with the Vista Kiosk software application. Each Kiosk model can be ordered in different colors, screen sizes, and with custom branding. A mix of 15” to 55” screen sizes are available on varying models suitable for countertop, wall mount, or freestanding applications. All kiosks are designed to be ADA Compliant and to UL standards. The line-up also includes Olea’s industry-leading outdoor kiosk.

Vista Kiosk – Vista’s flagship kiosk software product, allows users to order Food and Beverage items, as well as purchase tickets. The user can decide at the time of ordering to pick up their food at the counter or have it delivered directly to their seat.

When the kiosk is dormant, rolling promotions of the exhibitor’s choice may be displayed. The kiosks also support cross-site sales; if Location A is sold out, rather than reverting to a competitor, users can purchase tickets for other locations from the same (Location A) kiosk.

The customers of today demand convenience, and an omnichannel approach to interacting with them is key to ensure they come back. Kiosks not only provide a comfortable way for users to make their preferred purchases, their usage is known to increase average transaction levels. Kiosks also allow theatres to redistribute their staff to enable more mobility around the theatre and carry out more impactful tasks.

Tess Manchester, President, Vista USA based in Los Angeles, is delighted at the successful outcome of the 2018 collaboration between Vista Cinema and Olea. “To discover a hardware vendor with the functional and design standards of Olea – not to mention the enormous respect they obviously have for their cinema exhibition customers – provides an additional avenue for Vista Cinema to add value to those same customers. Everyone wins – and in this instance – especially the moviegoer.”

Visit Olea Kiosks at booth 2805A and Vista Group at booth 513F at CinemaCon 2019 to experience a live demo of the Vista Kiosk and Olea combination.

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Contact Olea Kiosks today at 800.927.8063 for more information

Attracting Attention: 8 Ways to Increase Kiosk Usage

Originally published on LinkedIn by Craig A. Keefner


Craig Allen Keefner
Manager at Olea Kiosks Inc.

A self-service kiosk isn’t a “set it and forget it” proposition. Getting customers to use that kiosk takes a bit of effort.

When a company incorporates a self-service kiosk into its operations, one of the key challenges it faces is how to encourage people to use that kiosk.

In a restaurant, the more people use a self-order kiosk, the more time staff will have to deliver personalized service. In a retail operation, merchandise orders placed via an in-store kiosk add to the bottom line without the costs associated with keeping that merchandise in stock.

For bill pay kiosks and similar devices located in grocery stores or other third-party locations, attracting users to conduct their transactions at the kiosk versus the customer service counter leads to higher revenue for the kiosk deployer. In each of these cases, more people using the kiosk means a quicker return on investment, higher transaction averages and ultimately, more satisfied customers.

But self-service success isn’t as simple as setting up a kiosk and waiting for the money to roll in. Here are a few things deployers can do to make customers comfortable with their kiosk project:

Deploy multiple kiosks – One of the best drivers of kiosk usage is placing two units instead of one. Psychologically, it either gives users permission to use the devices or it puts them in an “if they can, I can” position.

Place signage nearby – Even a simple sign by the door saying “try our new self-order kiosks” can help drive traffic. Additional signage near the kiosk with a phrase along the line of “Just touch the screen to begin” will prompt some customers to take the plunge.

Employ a kiosk “concierge” – This can be particularly helpful with a new kiosk deploymentHaving an employee near the kiosk ready to walk customers through the transaction process can help them overcome any trepidation they may have. In addition, seeing people make use of the kiosk can lead others to want to get in on the action.

Light it up – A string of LED lights or a digital display mounted above the kiosk can grab attention. Even something as simple as a wall-mounted LCD display will help boost traffic. That can be particularly important in a situation where the kiosk is in a third-party location such as a convenience or grocery store and is in competition with other transaction channels.

Make use of color – Some customers may be apprehensive about using your kiosk. Including instructions on the kiosk enclosure and/or having the touchscreen revert to a screensaver that says something along the lines of “Touch here to begin” when not in use may encourage users to take that first step.

Create an accompanying loyalty program – A loyalty program for kiosk users or kiosk-only promos can reward customers for using the deviceA Kiosk Combo in a restaurant or a kiosk-only coupon in a retail store can be a great incentive, helping to increase usage.

Place it front and center – It should go without saying, but we’ll say it anyway. If you want to achieve all the benefits a self-service kiosk has to offer, make it the centerpiece of your operation. Don’t put it in the corner; place it in such a way that customers can’t help but see it as they walk through the door.

Talk it up – Whether you are using your kiosk for self-ordering in a restaurant, as an endless aisle device or for self-checkout applications, make it a part of your marketing efforts. Mention it on social media and spotlight it in advertising circulars. Getting customers interested in the device will lead them to use it.

As a parting thought, one of the best ways to ensure customers make use of your self-service kiosk is by educating employees about the benefits it will offer and how it will make their jobs easier. Employee-buy-in will go a long way towards making the project a success.

At the end of the day, the best way to ensure the kiosk you choose provides maximum benefits is to work with an experienced kiosk vendor who can recommend the best options. Olea Kiosks stands ready to help.

Call 800.927.8063 for more information.

800.927.8063

800.927.8063

Self-Service Kiosk Cleanliness – Considerations Before and After Deployment

Self-Service Kiosk CleanlinessSelf-Service Kiosk Cleanliness

Left unattended, interactive kiosks can get dirty, inadvertently turning off potential users. Read about best practices for keeping a kiosk clean.

Source: www.olea.com

One takeaway — A best practice example would be to adopt the same cleaning schedule as your customer counter.  In the morning wipe the kiosk touchscreen with something like Easy Screen and ideally at the end of business wipe it again.  Every day. Also any contact points, and while you are at it, do your mobile phone too!

Best Practice – Are All Touchscreens Created Equal?

Are All Touchscreens Created Equal?

Reprinted from TheLab by Olea

Interactive touchscreens come in several varieties. Here’s a quick overview of the types and the applications to which each is best suited.

Although interactive touchscreens have been around in one form or another since the late 1970s, over the past 10 years or so they’ve become an integral part of our lives.

In fact, thanks to the iPhone, tablet computers and similar devices, we’ve become accustomed to the idea that we should be able to touch the screens we see and get a reaction. Interactive touchscreens are a central feature of devices ranging from ATMs to wayfinding kiosks to the photo kiosks common in drugstores around the country.

A Research and Markets study valued the size of the interactive display market at $9.9 billion in 2015, with that market estimated to increase at a compound annual growth rate of 15.5 percent over the next five years, reaching $26.9 billion by 2022.

Interactive displays include a variety of technologies, though, and not every technology is suited to every application.

Stacking them up

According to the industry trade publication Control Design, there are five main types of touchscreens: resistive touch, infrared touch, surface capacitive, surface acoustical wave and projected capacitive. Each has its advantages, disadvantages and applications for which it is best suited.

A resistive touchscreen is made up of several thin layers, including two electrically resistive layers facing each other with a thin gap between. When the top layer is touched, the two layers connect and the screen detects the position of that touch.

“Resistive touch is a very old technology that some companies still offer as their go-to,” said Frank Olea, CEO of Olea Kiosks.

“It works great in places with dust and grease, such as fast food restaurants, and its low price point can make it attractive for those with a limited budget,” Olea said. “I personally don’t care for it because it makes the image on the screen appear hazy and it wears out over time.”

In addition, resistive-touch screens are unable to perform the multitouch functions that are becoming increasingly popular.

For very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.

Advantages of infrared touch are excellent image quality and a long life, and they work great for gesture-based applications. In addition, scratches on the screen itself won’t affect functionality. In many cases, touch capability can be added to a display through the use of a third-party overlay placed on the existing screen.

On the downside, infrared touchscreens are susceptible to accidental activation and malfunctions due to dirt or grease buildup. They’re also not suited to outdoor applications. In addition, while adding an overlay is a relatively quick way to convert a large display into a touchscreen, extra care must be taken in mounting that overlay to ensure touches match the image displayed on the screen.

Surface capacitive screens have a connective coating applied to the front surface and a small voltage is applied to each corner. Touching the screen creates a voltage drop, with sensors on the screen using that drop to pinpoint the location of that touch. Advantages of surface capacitive technology include low cost and a resistance to environmental factors, while disadvantages include an inability to withstand heavy use and a lack of multitouch capability. Those screens are also limited to finger touches; the technology won’t work if the user is wearing gloves. DVD rental company Redbox uses surface capacitive screens in their kiosks.

The promise of multitouch

Other types of touchscreen tech offer the potential of more complicated functions thanks to their ability to sense several touches at the same time. Multitouch applications might include functions performed with two or more fingers, such as pinching or zooming of images. Larger displays might allow for interaction using two hands or even two users.

Surface acoustic wave or SAW displays use piezoelectric transducers and receivers along the sides of the screen to create a grid of invisible ultrasonic waves on the surface. A portion of the wave is absorbed when the screen is touched, with that disruption tracked to locate the touch point.

“We tend to lead with surface acoustic wave,” Olea said.

“The transparency of the glass on an SAW panel is pretty good and the touch tends to be very stable and not require frequent calibration,” he said. “On the other hand, it doesn’t work well outdoors or anywhere there is grease or high amounts of dust, such as near parking lots, in warehouses things like that. Also, you can do 2-point touch on SAW although pinching, zooming, and applications such as on-screen signatures don’t work very well.”

Milan Digital Kiosk - Grand Canal Shoppes

Last on the list of dominant touch technologies is projected capacitive technology. PCAP is a relative of capacitive touch, with the key difference being that they can be used with a stylus or a gloved finger. Projected capacitive touchscreens are built by layering a matrix of rows and columns of conductive material on sheets of glass. Voltage applied to the matrix creates a uniform electrostatic field, which is distorted when a conductive object comes into contact with the screen. That distortion serves to pinpoint the touch.

Projected capacitive and its cousin surface capacitive are relatively new technologies, similar to what’s in a smartphone. Both offer opportunities not possible with resistive and infrared touch screens.

“Capacitive technology is born and bred for multi-touch,” Olea said. “And because the touch technology is embedded in the glass it offers superior resistance to wear, vandalism and gives you a very clear, bright screen.”

Olea uses projected capacitive technology in all of its outdoor kiosk products.

“Projected capacitive screens are still fairly expensive compared with other types of touchscreens, mostly because the technology is new and there isn’t a ton of high-quality manufacturers out there making them,” Olea said. “Metal can also interfere with the function of the PCAP technology, so the integrator or kiosk designer should know what they are doing to ensure the product works as advertised.”

The final determination

Ultimately, the type of touchscreen a deployer chooses to incorporate into their application will be determined by factors including the deployer’s budget, the environment in which the device will be placed, the function the device will perform and the deployer’s plans for any future applications.

Order entry screens in the kitchens of a small fast-food restaurant chains would obviously call for resistive touch technology, for example, while a 72-inch display in a hotel lobby or shopping mall would call for infrared touch. An “endless aisle” or catalogue lookup kiosk where a shopper may want to enlarge an image of a particular product might work fine with a surface acoustic wave or surface capacitive screen, while wayfinding kiosks on a college campus or city street would likely call for projected capacitive technology.

Perhaps the deployer has plans to implement more advanced functions down the road, and wants to future-proof their investment. In that case, they may need to choose between a surface capacitive or projective capacitive screen.

At the end of the day, the best way to choose a touchscreen best suited to the application for which it will be used is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.

Are All Touchscreens Created Equal?

Are All Touchscreens Created Equal

olea kioskInteractive touchscreens come in several varieties. Here’s a quick overview of the types and the applications to which each is best suited.  Whitepaper by Olea Kiosks

Although interactive touchscreens have been around in one form or another since the late 1970s, over the past 10 years or so they’ve become an integral part of our lives.

In fact, thanks to the iPhone, tablet computers and similar devices, we’ve become accustomed to the idea that we should be able to touch the screens we see and get a reaction. Interactive touchscreens are a central feature of devices ranging from ATMs to wayfinding kiosks to the photo kiosks common in drugstores around the country.

A Research and Markets study valued the size of the interactive display market at $9.9 billion in 2015, with that market estimated to increase at a compound annual growth rate of 15.5 percent over the next five years, reaching $26.9 billion by 2022.

Interactive displays include a variety of technologies, though, and not every technology is suited to every application.

Stacking them up

According to the industry trade publication Control Design, there are five main types of touchscreens: resistive touch, infrared touch, surface capacitive, surface acoustical wave and projected capacitive. Each has its advantages, disadvantages and applications for which it is best suited.

A resistive touchscreen is made up of several thin layers, including two electrically resistive layers facing each other with a thin gap between. When the top layer is touched, the two layers connect and the screen detects the position of that touch.

“Resistive touch is a very old technology that some companies still offer as their go-to,” said Frank Olea, CEO of Olea Kiosks.

“It works great in places with dust and grease, such as fast food restaurants, and its low price point can make it attractive for those with a limited budget,” Olea said. “I personally don’t care for it because it makes the image on the screen appear hazy and it wears out over time.”

In addition, resistive-touch screens are unable to perform the multitouch functions that are becoming increasingly popular.

touchscreen technology OleaFor very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.

Advantages of infrared touch are excellent image quality and a long life, and they work great for gesture-based applications. In addition, scratches on the screen itself won’t affect functionality. In many cases, touch capability can be added to a display through the use of a third-party overlay placed on the existing screen.

On the downside, infrared touchscreens are susceptible to accidental activation and malfunctions due to dirt or grease buildup. They’re also not suited to outdoor applications. In addition, while adding an overlay is a relatively quick way to convert a large display into a touchscreen, extra care must be taken in mounting that overlay to ensure touches match the image displayed on the screen.

Surface capacitive screens have a connective coating applied to the front surface and a small voltage is applied to each corner. Touching the screen creates a voltage drop, with sensors on the screen using that drop to pinpoint the location of that touch. Advantages of surface capacitive technology include low cost and a resistance to environmental factors, while disadvantages include an inability to withstand heavy use and a lack of multitouch capability. Those screens are also limited to finger touches; the technology won’t work if the user is wearing gloves. DVD rental company Redbox uses surface capacitive screens in their kiosks.

Multitouch Touchscreen Technology

Other types of touchscreen tech offer the potential of more complicated functions thanks to their ability to sense several touches at the same time. Multitouch applications might include functions performed with two or more fingers, such as pinching or zooming of images. Larger displays might allow for interaction using two hands or even two users.

Surface acoustic wave or SAW displays use piezoelectric transducers and receivers along the sides of the screen to create a grid of invisible ultrasonic waves on the surface. A portion of the wave is absorbed when the screen is touched, with that disruption tracked to locate the touch point.

“We tend to lead with surface acoustic wave,” Olea said.

“The transparency of the glass on an SAW panel is pretty good and the touch tends to be very stable and not require frequent calibration,” he said. “On the other hand, it doesn’t work well outdoors or anywhere there is grease or high amounts of dust, such as near parking lots, in warehouses things like that. Also, you can do 2-point touch on SAW although pinching, zooming, and applications such as on-screen signatures don’t work very well.”

Milan Digital Kiosk - touchscreen technology

Last on the list of dominant touch technologies is projected capacitive technology. PCAP is a relative of capacitive touch, with the key difference being that they can be used with a stylus or a gloved finger. Projected capacitive touchscreens are built by layering a matrix of rows and columns of conductive material on sheets of glass. Voltage applied to the matrix creates a uniform electrostatic field, which is distorted when a conductive object comes into contact with the screen. That distortion serves to pinpoint the touch.

Projected capacitive and its cousin surface capacitive are relatively new technologies, similar to what’s in a smartphone. Both offer opportunities not possible with resistive and infrared touch screens.

“Capacitive technology is born and bred for multi-touch,” Olea said. “And because the touch technology is embedded in the glass it offers superior resistance to wear, vandalism and gives you a very clear, bright screen.”

Olea uses projected capacitive technology in all of its outdoor kiosk products.

“Projected capacitive screens are still fairly expensive compared with other types of touchscreens, mostly because the technology is new and there isn’t a ton of high-quality manufacturers out there making them,” Olea said. “Metal can also interfere with the function of the PCAP technology, so the integrator or kiosk designer should know what they are doing to ensure the product works as advertised.”

The final determination

Ultimately, the type of touchscreen a deployer chooses to incorporate into their application will be determined by factors including the deployer’s budget, the environment in which the device will be placed, the function the device will perform and the deployer’s plans for any future applications.

Order entry screens in the kitchens of a small fast-food restaurant chains would obviously call for resistive touch technology, for example, while a 72-inch display in a hotel lobby or shopping mall would call for infrared touch. An “endless aisle” or catalogue lookup kiosk where a shopper may want to enlarge an image of a particular product might work fine with a surface acoustic wave or surface capacitive screen, while wayfinding kiosks on a college campus or city street would likely call for projected capacitive technology.

Perhaps the deployer has plans to implement more advanced functions down the road, and wants to future-proof their investment. In that case, they may need to choose between a surface capacitive or projective capacitive screen.

At the end of the day, the best way to choose a touchscreen best suited to the application for which it will be used is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.

Gateway Unveiling ‘Next Generation’ Kiosk Interface and New Reporting Solution at IAAPA Attractions Expo – Gateway Ticketing Systems

Next Generation Ticketing Interface for KioskNext Generation Ticketing Interface for Kiosk

Gateway Ticketing Systems will be exhibiting at IAAPA Attractions Expo for the 25th consecutive year, Nov. 13-17, 2017, in Orlando.

Source: www.gatewayticketing.com

Located at Booth #4854, the Gateway Ticketing Systems team will give booth visitors a sneak peek at its ‘next generation’ kiosk interface currently in development as well as showcase some of its recently released solutions including:

 

Reporting Plus | Powered by Galaxy – Any Data, Anytime, Anywhere
This new reporting solution captures all transactional data from an attraction’s Galaxy® point-of-sale, membership and admission control software. From there, customers can access a suite of standard reports on both traditional and mobile devices, extract reports and data in a wide range of formats, automate report delivery and easily develop custom reports.

CRM Plus | Powered by Galaxy – 360-Degree Customer View with One Solution
This powerful customer relationship management tool integrates seamlessly with our Galaxy® point-of-sale software. CRM Plus enables attractions to conduct segmentation analysis and trigger real-time personalized communications to deepen relationships with its guests.

Galaxy Connect – 2016 IAAPA Brass Ring Best New Product Award – 2nd Place for Technology Applied to Amusements: Facilities
This cloud-based platform enables attractions and online travel agencies to easily and securely sell live tickets, even for capacity-managed events. Galaxy Connect eliminates the need for vouchers, saving hours of tedious back-office work. Booth visitors will learn how the Galaxy Connect community has grown, adding some of the world’s largest online travel agencies to the platform.

AMD Global Telemedicine Announces Strategic Partnership with Olea Kiosks

AMD Global Telemedicine Partnership with Olea Kiosks

Two long-standing healthcare vendors join forces to deliver an integrated telehealth kiosk solution.

AMD Telemedicine Olea Kiosks
The future of telehealth depends on our ability to make it as convenient and seamless as possible to deliver healthcare on-demand, and healthcare kiosks do just that

AMD Global Telemedicine Inc. (AMD), the pioneer of clinical Telemedicine Encounter Management Solutions (TEMS) ®, and Olea Kiosks Inc, the premier global designer and manufacturer of self-service kiosks, announce a partnership to deliver customized kiosks for telehealth applications.

The two long-standing healthcare vendors have combined their engineering and technology resources to offer a solution that addresses increasing demands for areas such as chronic disease management, healthcare screening, wellness programs and occupational health clinics. The new customizable telemedicine kiosk solution provides healthcare organizations with numerous options for self check-in, patient assessment, video conferencing, digitization of medical records, and payment.

“The future of telehealth depends on our ability to make it as convenient and seamless as possible to deliver healthcare on-demand, and healthcare kiosks do just that,” commented Eric Bacon, President of AMD Global Telemedicine. “The partnership we have formed with Olea Kiosks elevates our solutions offering to the next level,” added Bacon.

“With the cost of many technologies coming down and the broader acceptance of Self-Service, the idea of self-service healthcare has really taken off,” commented Frank Olea, CEO of Olea Kiosks. “We share a common commitment and passion for delivering customized healthcare solutions and tailored program design”.

By partnering, AMD has combined their twenty-six years telemedicine experience with Olea Kiosks’ 42 years designing and building kiosks, to design completely customizable kiosks that fit specific healthcare requirements and price points. For more information on the customized telehealth kiosk solutions, visit http://www.amdtelemedicine.com

About AMD Global Telemedicine, Inc. 
AMD Global Telemedicine, Inc. (AMD) is the pioneer of Telemedicine Encounter Management Solutions (TEMS)® to over 9,000 patient end-points in more than 98 countries. Since 1991, AMD has led the development of clinical telemedicine as a way of bringing quality medical care to rural and underdeveloped areas around the world. AMD provides personalized telemedicine solutions pairing our telemedicine encounter management software technology with specialized medical devices and video communication technologies, in order to connect a patient with a remote clinical healthcare provider. For more information on AMD Global Telemedicine, visit http://www.amdtelemedicine.com.

About Olea Kiosks, Inc. 
Olea Kiosks, Inc. is a Los Angeles-based design, manufacturing and services company providing kiosks, self-

service terminals, and interactive digital signage for a wide range of markets, including QSR self-order kiosks, fast casual dining, healthcare, gaming casinos, loyalty kiosk and payment kiosk services. In business for more than 40 years, the company builds “better kiosks through intelligent design” and serves clients across the globe. Olea Kiosks, Inc. 800.927.8063 or by email at info(at)olea(dot)com.

Faceoff: Kiosks vs. Tablets in HR and Healthcare

The choice between a tablet and a full-size kiosk comes down to the purpose for which it will be used.

From Olea Kiosks TheLab

Kiosks or Tablets in HR and Healthcare

Although kiosk technology is becoming commonplace in a variety of verticals, areas where it has had a particular impact include both human resources and health care.

On the human resources side, many companies are placing job application kiosks in retail stores or other highly trafficked areas, allowing them to recruit workers around the clock without having to staff a hiring booth. In addition, a kiosk in the break room or other employee area allows workers to check schedules and payroll information, request days off or make changes to their personnel file.

For health care providers, a waiting room kiosk allows patients to fill out forms or make payments on their account, taking some of the burden off the front desk staff. A kiosk in a pharmacy can perform functions ranging from blood pressure checks to telehealth consultations, while a kiosk in a hospital setting lets doctors easily check patient record, submit prescriptions for medications or schedule tests.

With the advent of tablet computers, the kiosk arena is becoming populated with units that feature a tablet at their core as well as units built from the ground up. When considering the addition of a kiosk network to supplement the HR department or modernize a health care facility, which is the better option? A full-fledged kiosk, or a tablet-based model?

Determining the need

Of course, like many things in the business world (and life in general) the answer is “it all depends.” Both have their advantages and drawbacks.

Factors to consider when choosing between a full-fledged kiosk and a tablet-based model is the function the unit is expected to perform, the space available and the number of people expected to use the device. One of the biggest factors to consider is the deployer’s budget.

tablet kiosk enclosure
tablet kiosk enclosure

“Tablets can be portable, very small, and placed nearly anywhere,” said Frank Olea, CEO of Olea Kiosks.

“The cost is low so placing multiple units becomes very easy,” Olea said. “Tablets can have one device hardwire-powered, and their built-in cameras can be coaxed into performing functions such as reading ID cards or barcodes.”

Verona kiosk
Click for full size

Olea Kiosks offers a complete line of tablet and full-size kiosks. Its tablet line can be mounted on a tabletop, a wall or on a freestanding mount, and units come with a card reader. On the full-size kiosk side, Olea offers several models specifically designed for the HR and health care spaces; its Verona model is the only pushbutton height-adjustable kiosk on the market. The units can be raised or lowered by 10 inches at the push of a button, making them easily accessible by a person of any height or ability.

The relative simplicity of a tablet can keep maintenance costs to a minimum. The ability to detach a tablet from its mount opens up additional opportunities, allowing a job applicant to take the device to their seat to fill out forms or giving doctors the ability to sit with patients and map out treatment plans.

On the down side, though, the ability to detach a tablet from its mount does create a greater risk of damage or theft. Some tablet management software systems leverage the unit’s GPS functionality to send an alert text or email if the device is taken outside a predefined area.

Full size kiosks, on the other hand, will cost more than a tablet kiosk but can do everything a tablet-based kiosk can do and more. Additional processing power can make it easier to implement advanced features such as telehealth services or one-on-one conferencing with the corporate HR department.

Although kiosks are certainly larger and take up a bit more space, the footprint of a freestanding tablet kiosk is only slightly smaller than a traditional kiosk, making space considerations a relatively minor concern.

“If you want to create more of a presence for your check-in area, a few full-sized kiosks lined up is often all that is required,” Olea said. “Also, a full-size kiosk can come equipped with more devices if needed like card scanners, barcode readers, printers and keyboards.”

Protecting privacy

One area of concern that can influence the choice of kiosk is compliance with privacy regulations in handling personal information. This can be particularly relevant in a health care facility, where running afoul of the Health Insurance Portability and Accountability Act (HIPAA) can result in fines running into the hundreds or thousands of dollars.

An advantage that a kiosk has over a tablet is that things like privacy filters can be embedded between the touch glass and the LCD screen, Olea said.

“On a tablet, anything you do would have to be on the screen surface itself and is very easily damaged and picked off,” he said. “Also, kiosks can feature printers with a retract function so if a patient does not take their print out the printer and retract the print and deposit it inside of the kiosk for safe disposal later.”

Still, there are privacy screens that can be incorporated into tablet kiosks to help protect user privacy.

Whichever route a deployer chooses, of critical importance will be compliance with the Americans with Disabilities Act. It’s in that area that full-size kiosks may have an edge. Full size kiosks can include headphone jacks with volume control and easily connect with external devices such as Braille keyboards or the Nav-Pad, a device that allows someone with impaired vision, restricted mobility or limited fine motor skills to use the kiosk through a series of highly tactile buttons and audio prompts.

The larger and brighter screens of a traditional kiosk also aid in the ADA compliance for self-service devices.

“ADA is becoming a major concern here in California and we suspect will become much more of an issue in other states as kiosks become more commonplace in the healthcare and HR fields,” Olea said.

“No longer can you get away with a kiosk just being ‘reachable’,” he said. “Most companies will say their product is ADA compliant, but they fail to mention they’ve only covered a very small spectrum of individuals with disabilities. Sure, someone in a wheelchair can reach the screen, but serving people with disabilities goes far beyond that.”

At the end of the day, the best way to provide a self-service solution that is accessible by all types of users, is compliant with privacy rules and helps improve operations for the deployer is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.

Kiosks and Modular Construction – Article

From the Aug/Sep issue of Kiosk Solutions magazine

By Frank Olea with Olea Kiosks

Modular Kiosk

Modular kiosks

By Olea Kiosks Inc – www.olea.com

One question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or start with a modular kiosk? A modular kiosk is a standard, module-based product out of
the manufacturer’s catalogue that can be tweaked based on the options list.

The appeal of custom

The appeal of custom is understandably strong for many companies. By working with a kiosk provider’s design and
engineering staff, executives can request and receive virtually any look and feel. Moreover, they can order from a range of options for functionality without concern as to whether a standard cabinet can accommodate them. Biometrics? No problem. Height adjustment? Can
do. Want to include special sanitising technology? Again, this too is possible. That kind of approach may be exactly
what some projects require, and those projects are among the favourites for designers and engineers in any kind
of manufacturing firm. In reality only a minority of projects truly require a custom approach. Most can succeed well when a deployer talks to a representative, describes the needs and makes decisions on how best to configure the
recommended kiosk.

Essence of modular

We’re surrounded by modular products – that is, single products that comprise distinct, pre-assembled components.
The vehicle you drive may have rolled off one assembly line, but preceding it were dozens more where each of the vehicle’s modular components were built. The seats may have been constructed in one city, dashboards and transmissions in another. At the climactic event, all of them
are ready in the right place at the right time to be bolted onto the car exactly where they need to be. Henry Ford gets
credit for mass assembly, but there could be no mass assembly without modularity. And chances are, it wouldn’t be because there was anything wrong with the kiosk,
it would be because they brought a Ferrari to a monster truck rally. It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering

It can take up to 12 weeks in a typical custom project to meet with the client stakeholders, develop concept drawings, refine them, create engineering
drawings and build a prototype. Then, the prototype must be tested and undergo any necessary modifications before the
unit is ready for mass production. With modular kiosks, a manufacturer needs only the time it takes, if any, to acquire
any out of stock components before it can begin building. That state of readiness

That state of readiness potentially takes lead time down to a
couple of weeks.

Keep maintenance in mind

Although a kiosk manufacturer typically  tries to consider every circumstance that may occur, some things just can’t be
predicted. Still, designing a kiosk with an eye to modularity can help to avoid costly surprises. Modular design also includes planning for any maintenance that may be needed.

Consider a case for example, where a monitor fails on a seven-year-old kiosk that is otherwise functioning perfectly.
Chances are that particular model of monitor will no longer be available, but a flexible design will allow for quick replacement with a current model. So rather than having to scrap an otherwise perfectly good kiosk with a new one, you
simply replace it with an equivalent model (module).

Sometimes working with a client to help them get the best return on their investment includes telling that client their ideas for a kiosk won’t accomplish their goals and they’d be better off with a simpler, more realistic design. Those are
the times where it may be best for a kiosk manufacturer to be honest with a client, even if it works against their own short-term interests.

Hybrid approach

Even if a kiosk deployer chooses to go with a custom design instead of a vendor’s standard offerings, it pays to keep modularity in mind to accommodate changing needs. For example, a deployer might want to design a kiosk to accept bill payments but will omit a receipt printer to save money.

A modular design would allow for the easy addition of a printer with a minimum of effort if they change their
mind at a later date. Alternatively, regulatory changes might call for changes in peripherals by a certain date, but the
deployer wants to get their network deployed now and make those additional changes later.

Many kiosk manufacturers offer brackets and add-on kits to accommodate these types of changes. And sometimes
the peripheral that needs to be added doesn’t fit with the existing kiosk design, but the deployer wants to avoid having to replace the entire unit. That’s where the talent of a manufacturer’s design team can shine.

In the case of a thin kiosk for example, replacing a flat access door with a ‘bubble’ door may allow for the incorporation of
an additional component without having to replace the enclosure. Designing that door with a lift-off hinge allows for a quick swap. Or suppose a deployer wants to add a second digital screen to a project at a minimum of cost. A  freestanding mount to support that can be added to the
project with a minimum of disruption.


Thanks to Kiosk Solutions! Kiosk Summit 2017 will take place at The Business Design Centre in London on 28 September 2017. To find out more and to register for free visit www.kiosksummit.co.uk

3D Print Kiosk – How Businesses Are Successfully Using 3D Printing

Article excerpt from Business News Daily on 3D printers 3D Print Kioskincludes quote from Frank Olea of Olea Kiosks

Industrial grade 3D printers are still expensive, and many small business owners are unsure of what the technology can do for them. Most viral videos and articles that depict 3D printing showcase extreme cases that are years away from being realistically accessible for most small companies, such as 3D printing houses and cars.

One of the most common uses for 3D printing is prototyping, so it’s no surprise that many of the entrepreneurs we spoke to use their printers to make prototypes in-house, either for themselves or for external clients.

Frank Olea is the CEO and owner of Olea Kiosks. His company uses 3D printing to help clients visualize the custom kiosks Olea’s company makes. For Olea Kiosks, 3D printing prototypes is a vital part of the sales process and the design process. Olea explained, “Without a doubt, the design phase of a kiosk is the most sensitive. Drawings and other illustrations convey a meaningful representation of a concept for a custom kiosk, but 3D printing gives our clients something they can feel … We love it. Our clients love it.” Without in-house prototyping, Olea’s company would have to contract out the work, and the wait time between contracting and receiving a prototype would likely be too long for his clients. In his business, lost time translates into a lost sale.

Read the complete article on Business News Daily

Telehealth Kiosks to Improve Access, Costs, Part I

Recent entry to Olea Kiosks TheLab. Written by Richard Slawsky.

Telehealth Kiosk Improving Access

By delivering services where consumers live and work, telehealth providers eye a new, more efficient channel for medical care.

No matter what a person’s political persuasion may be, there’s one thing on which nearly everyone can agree: Healthcare costs continue to rise despite efforts to rein them in. Fortunately, telehealth and self-service kiosks can offer relief.

The U.S. Department of Health and Human Services expected healthcare expenditures to top $3.35 trillion in 2016. That’s about $10,345 for every man, woman and child in the country. In addition, a study conducted by PricewaterhouseCooper’s Health Research Institute reports that costs won’t drop anytime soon. It predicts spending on health services will increase 6 percent in 2017 and 6.5 percent in 2018.

telehealth kiosk

The pace of increase is unsustainable, and the demand for relief has motivated officials, academics and entrepreneurs alike to examine every aspect of our healthcare system. The goals: increase efficiency, lower costs and extend healthcare options to more people.

Where to start?

Read the complete article here

Kiosk Industry Association Announces 2017 Hall of Fame Inductees

Kiosk Hall of FameNEXTEP SYSTEMS, OLEA, Netshift, and other kiosk companies represented in 2017 Kiosk Hall of Fame inductions

EASTLAKE, Colo.June 22, 2017 /PRNewswire/ — The Kiosk Industry Association is proud to announce the 2017 Hall of Fame inductees.  This year our inductees are Tommy Woycik of NEXTEP SYSTEMSTraci Martin of Olea KiosksBen WheelerNigel Seed (UK) and James Vande Castle is the media inductee.

Posthumous inductees are Tommy Wincent of Swecoin (Sweden) and Eric Dumouchel of Ultimedia (France).

The leading vote getter for the 2017 edition is Tommy Woycik, Founder and President of NEXTEP SYSTEMS, which specializes in self-order for QSRs, Restaurants and Fast Casual and counts SUBWAY, Wow Bao, and Which Wich among its clients. NEXTEP self-order includes indoor, outdoor, drive-thru, and mobile solutions.

Tommy Woycik of NEXTEP SYSTEMS
Tommy Woycik of NEXTEP SYSTEMS

Tommy Woycik says: “It’s an exciting time in self-order technology, as it’s become clear that the restaurant industry has started adopting self-order kiosks on a massive scale.”

“In much the same way that mobile ordering began with pizza and spread throughout restaurants of every category, self-order has started with QSR and fast casual pilots, but will soon become standard industry-wide, both inside and at the drive-thru.”

“Consumers will come to expect a consistently elevated experience, regardless of location or brand. As standardization builds momentum, we’re looking forward to the opportunity to help restaurants weave self-order technology into their business models and brands.”

The Kiosk Industry Association and Advisory Board congratulate all the inductees and thank them for their dedication to the kiosk industry over the many years.  Their success is our success.

In addition to the Hall of Fame inductees, the Association gave out two Special Recognition awards posthumously to Eckhard Reinmann of Germany and James Bickers, editor. See the Hall of Fame page for more details.

The Association thanks KioWare for sponsoring the Hall of Fame for 2017. Thank you.  The complete Kiosk Hall of Fame list is located here.

2017 SPECIAL RECOGNITION

Along with our Hall of Fame inductees in 2017 we also have some special recognition posthumous awards for people instrumental in the industry which might not otherwise be noted.

  • Eckhard Reimann — some of his many articles are located here. A nice In Memoriam for Eckhard is here.  Excerpt: The only worldwide independent, all-embracing competence (“gray eminence”) for interactive kiosk, media, digital signage & room installations, comprehensive e-kiosk know-how as “Mr. Kiosk “(DMMK), Father of the Kiosks (NCR), multimedia pioneer (Prof. Swoboda, Trier), contacts, network, long-term (1999-2005/6) e-kiosk speaker at BVDW, , Jury chairman for kiosk / room installations at the German Multimedia Award (2002 – 2005), long-standing kiosk author at the HighText publishing house and the “Reimann commentary” at www.friendlyway.de Extensive literature source archive, moderator of the “E-Kiosk & Digital Signage Networking “. Co-author of “Handbook Practice Customer Relations Management”, October 2007, author of the “DIGITAL MEDIA Best Practices Report – Digital Signage & Kiosks in Practice”, Volume 1 (Trade) March 2011.  “I was friends with Eckhard and worked with him on creating a stronger industry.  He was a mentor for me.”, Craig Keefner.
  • James Bickers — Nice In Memoriam on Digital Signage Today.  From LinkedIn — Senior editor of the web news portal Retail Customer Experience, Bickers was founding editor for Digital Signage Today portal which launched digital signage into prominence.  “James was one the most creative, talented people I’ve ever worked with,” said Joseph Grove, the former executive editor of Networld Media Group, who hired Bickers in 2005 after being impressed with his freelance work.

Kiosk Industry Association on Social Media

About the Kiosk Industry Association

The Kiosk Industry Association is a professional “not for profit” news and marketing association for  kiosk and self-service manufacturers. It is for the benefit of kiosk manufacturers, component vendors, service vendors, developers, resources and client companies who are involved in self-service and kiosk systems. News about the industry and by the industry is published on our website when it is relevant to companies that deploy or may deploy self-service, or illuminating companies that support those deployers with hardware, software or applications. It is part of the Kiosk Industry Group which was begun in 1995. Visit //kioskindustry.org for more information.

Media Contact:

Craig Keefner

303-261-8836

craig@catareno.com

Related Links

Kiosk Industry Group LinkedIn

Retail Automation

Related Video

http://www.youtube.com/watch?v=pdxZO1qa0AM

SOURCE Kiosk Industry Association

Kiosk pic in the Wild – Nice shot of Dallas DFW airport kiosk for Decaux

Deployed Decaux in Dallas DFW Airport

Nice shot of unit in DFW for Decaux

digital signage kiosk

digital signage kiosk Dallas
Click for full size image. Nice interactive digital signage touchscreen kiosk in DFW. This is actually two sided. Design and manufacture by Olea Kiosks

Credit: this is a kiosk designed and built by Olea Kiosks. Deployed many of them across DFW in 2016 and 2017.

DMV Kiosk – MVD offers time savings with self-service kiosk

DMV kiosk
DMV kiosk by Olea Kiosks. Click for full size image.

KINGMAN – Who doesn’t want to save time and avoid standing in line?

Fifty-one percent of all transactions done at the MVD can be completed at the self-service kiosk or the department’s online portal, ServiceArizona.com, said Douglas Nick, spokesman for the MVD.

Customers can take their vehicle registration notice and scan the bar code into the kiosk, then pay with either a credit or debit card, Nick said.

Getting a duplicate driver license or ID, change of address and specialty plates are all functions the kiosk can perform without the help of a customer service representative, according to the release.

Kiosk transactions increased across Arizona from 21,991 in February last year to 36,899 the same month this year, the release states.

Full article

 

DSE Highlights 2017 Wrap with pictures and videos

DSE Highlights
Click for full image

The full 29 pics and videos are here.  Companies include Olea, Alveni, URway, Evolis, OptConnect, and Meridian. Also camera shots from Coates and more.

DSE Highlights

Here are some member video highlights from that collection.

Alveni

Olea

Evolis

URway

SpinTouch software

Press Release – Olea Kiosks Wins Multiple Innovation Awards

Olea Wins Kioskmarketplace Awards

The Kioskmarketplace Innovation Awards to be presented at the ICX Summit, Jun. 5-7 in Dallas, Texas announced the winners and Olea Kiosks was judged the best of class in three different categories.

Decaux charging kiosk. Click for full size image

“We are blown away and grateful for the recognition,” said Frank Olea, CEO and third-generation leader of the Los Angeles-based self-service manufacturer. “We work very hard to engineer, manufacture and deliver the best kiosks in the world, and we couldn’t be more thrilled that Kiosk Marketplace and its expert readers have honored us in this way.”

The three categories included Telecom with JCDecaux cellphone-charging unit for airports, their Monte Carlo for Gaming loyalty, and the Verona in the healthcare segment.

“I’m so grateful for my team,” Olea said. “Everyone plays a role in this. Our sales people always have their ears to the ground, listening for trends and market needs. Our engineers are brilliant in overcoming any challenge we throw at them. Our designers know that it’s not enough for a kiosk to work great, it also has to look great. The staff in our factory who make each kiosk by hand are more committed to quality than any crew I’ve ever worked with.”

Olea Kiosk PR in pdf

KMC Innovative Awards release in pdf

Paying with cash at Arizona Motor Vehicle Division kiosks

Cash kiosk dmvThe Republic | azcentral.com  Published 12:10 p.m. MT Feb. 23, 2017 | Updated 12:24 p.m. MT Feb. 23, 2017

“There’s been a noticeable increase in kiosk usage since we implemented the cash option,” said MVD Director Eric Jorgensen in a statement. “Compared to a year ago at this time, the kiosk usage has increased more than 50 percent. Part of that is due to higher overall customer awareness of kiosks, but there’s been a definite uptick in usage since the cash kiosks were put in place.

“It’s a continuation of our vision to get people out of line and safely on the road.”

Cash kiosks handle all paper U.S. currency and are able to make exact change. The machines also accept personal checks.

Behind the scenes — About the kiosk

More Information

Olea Showing New Healthcare Offerings at HIMSS

Note: Olea announces new healthcare products at HIMSS 2017 and includes new models for patient check-in. New tablet offering will be there with telehealth telemedicine demo.  

FOR IMMEDIATE RELEASE

New Healthcare Kiosk, Telemedicine Telehealth and Tablet Products at HIMSS

Olea Kiosks has announced it will launch an all-new line of healthcare kiosks for patient check-in at HIMSS 2017 next week in Orlando, Fla.  Booth 4379.

The company’s healthcare kiosks have completed millions of patient check-ins across the U.S. for leaders such as Kaiser-Permanente, Cedars-Sinai, BlueCross BlueShield and others.

“Healthcare is very important to us,” said Frank Olea, CEO of the Los Angeles-based tech and manufacturing company.

“It’s a huge opportunity right now to do great things and really make a difference in the way patients interact with their providers, and the way providers can streamline the business side of their facilities and become more competitive.”

That’s why his company decided to invest the time and other resources to improve their product line, focusing on two models the company believes will lead the industry going forward.

“After last year’s show, we examined our existing products, the needs we were meeting in the market, and how we could serve the market better. This year, you’ll see the results of that thinking.”

The 2017 Olea Kiosks healthcare line includes:

Verona—Olea’s flagship model. Verona includes a powerful set of features with the industry’s only no-effort height-adjustability to ensure the kiosk can be accessed easily by all patients, whether standing or in a wheelchair.Verona Healthcare Kiosk Patient Check-in Self-Service

“There are other kiosks on the market that can be raised and lowered, but we believe the strength required to move the monitor could be too much for some frail or elderly patients—some of the people who most need the functionality,” Olea said. “Ours requires no more than the push of a button to raise or lower the screen over a true 10-inch vertical range.”

What’s more, because Olea has expertise in working with kiosks across multiple industries, it’s been able to keep the cost of Verona to thousands less than some competing kiosks.

Standard components—including 19” Elo capacitive touch technology with accurate onscreen signature capture, privacy filter, full EMV-compliant payment devices, duplex ID scanner and printer—are all designed for easy use by all patients. The quick-change hardware system can be accessed and serviced quickly and efficiently. The kiosk is ADA-compliant, and all internal systems are accessible through the front of the unit, making it perfect for placement against a wall or with another Verona unit back-to-back.

Optional components include:

  • Wi-Fi connectivity
  • Magnetic card reader
  • Biometric identification device (fingerprint, iris or palm)

Boston 2.0—the next generation of Olea’s most popular healthcare kiosk. Olea will debut the second generation of its most popular healthcare kiosk at the show, the Boston 2.0.

Olea said the kiosk has been re-designed from the ground up. Features include:

  • New 19” Elo IntelliTouch (SAW) touchscreen with privacy filter
  • Choice of energy-efficient LED upper light box or 19” LCD monitor for ads, internal marketing, branding and more
  • Newly engineered internal layout for easier access and more room for components
  • Ability to add the most recent EMV hardware
  • Expanded internal space for added components and maintenance ease
  • Recessed touchscreen for added privacy
  • Barcode scanner
  • Magnetic card reader
  • Electronic signature pad
  • 8.5” thermal printer
  • High-volume cooling fan
  • Audio jack

Optional are Wi-Fi connectivity, web camera, stainless trackball and biometric devices.Boston 2.0 Healthcare Kiosk Patient Check-in Self-Service

“There are thousands of Boston kiosks deployed across the country. They have seamlessly completed millions of check-ins. We knew we had big shoes to fill with the new generation. We believe we got it right.”

Asked why Olea should be on the short list of any kiosk vendors for healthcare facilities, he pointed to the company’s history and manufacturing diversity.

“Olea has been around now for more than 40 years. We do great work in some of the most demanding environments where you can place a kiosk. Transportation venues. QSRs. Casinos. We can take what we’ve learned there about durability, efficiency and providing a great user experience and bring that to healthcare, where the expectations and stakes are the highest,” he said.

HIMSS 2017 takes place in Orlando, Fla., from Feb. 19-23. Olea will exhibit at Booth 4379. Call 800-927-8063 to schedule a personalized demo of Verona or Boston 2.0 during the event.

About Olea Kiosks

Olea Kiosks is a Los Angeles, Calif.-based designer and manufacturer of kiosks for multiple industries, including QSR and fast casual dining, healthcare, gaming and financial services. Now celebrating its 40th anniversary, the company builds “better kiosks through intelligent design” and serves clients across the globe.

Visit Olea Kiosks