Tag Archives: Pyramid Computer

AMC Theaters Kiosk Case Study

AMC Ticket Kiosk Case Study

Second-largest US cinema chain deploys new Omni-channel strategy to accelerate their business. Customers benefit from new features, quick ticket purchases and an improved service concept.

Pyramid kiosks Driven by the big success of e-commerce and developments like the Internet of Things (IoT), shopping behavior has dramatically changed and customer expectations have grown within the last years, triggering the generation of various concepts to fulfill the new customer needs and implement an integrated approach. Much effort was put into optimizingg check-out processes to avoid waiting times at the cash desks. Another challenge was the integration of multiple sales channels like online, mobile and the theatre itself (Omni-channel strategy). Enter the AMC Theater kiosk.

Pyramid’s polytouch® kiosk has been a real game changer for AMC

As part of its customer experience leadership programme, AMC Theatres – operating almost 5,000 screens in over 340 locations – has selected Pyramid’s polytouch® all-in-one kiosk systems to enhance the ticket purchasing experience for their guests.

AMC started a quest for a more suitable kiosk with a compelling design to better fit customer expectations, as part of a multi-year remodelling programme, and its theatre operations. The result is polytouch® featuring “experience the difference” at AMC.

AMC Theatres is known for its customer service leadership and commitment to delivering a premium movie-watching experience with more comfort and convenience, inspiring greater customer loyalty.

Technology is a key component, and the polytouch® team helped to redefine the next-generation kiosks, featuring advanced touch technology, the flexibility of deployment and design and a future-proof upgrade path for payment technologies “Pyramid’s polytouch® kiosk has been a real game-changer for AMC,” said Scott Winters, VP of Theatre Systems at AMC. “With its all-in-one design, placement within our theatres is highly flexible, giving AMC options previously not available. Its attractive look immediately catches our guests’ eyes and entices them to give it a try. As a result, theatres deployed with polytouch® experience a significantly higher usage rate and guest acceptance than our legacy kiosks. Pyramid has been with us every step of the way to help ensure the success of this exciting, new kiosk.

It has been fantastic to see the level of acceptance among guests across different age groups.” stated Alberto Perandones, VP Business Development at Pyramid Computer GmbH.

Within only a few weeks of engaging with AMC, Pyramid developed a fully customized polytouch® kiosk to address the AMC needs: a portrait multi-touch screen tailored to AMC’s corporate identity packaged with state-of-the art Intel® components and a series of peripherals including a thermal printer, a mag-card reader for payments and loyalty programme bonuses and a bar-code and QR-code scanner, that en-courage guest interaction.

Due to the excellent response through-out the pilot phase and initial locations, AMC has decided to extend the use of the polytouch® self-service kiosks beyond its remodeling programme to include the replacement of older generation kiosks throughout the circuit.

Theatres deployed with polytouch® experience a significantly higher usage rate and guest acceptance than our legacy kiosks.

AMC needed the proposed solution to have several vital characteristics,” said Alberto. “It had to be very high performance in order to optimise the customer experience. It needed to be rugged and reliable to withstand constant use. The ability to customise and upgrade was also important to enable AMC to take advantage of future new technologies. Modularity and integration were key requirements for facilitating easy deployment. An appealing design would enhance the movie-theatre environment. Finally, this all had to be backed by responsive, professional technical support. Our polytouch® delivered on all counts.

The Pyramid polytouch® integrated kiosk chosen by AMC features capacitive multi-touch (processing up to 20 touches simultaneously with less than 10ms latency), IP54-rated screen with chemically hardened, non-reflective glass. Running at full HD resolution, it features an Intel Core processor and allows for customised expansion modules such as a QR / barcode scanner, digital I/O, programmable buttons and an emergency shut-off button.

AMC Kiosk Benefits — 4 good reasons

1. Reduce guest waiting times
Optimize your check-out processes and avoid waiting times for your guests. Give them a better experience!
2. Anywhere and the way you like it |
polytouch® high flexibility and modular concept provide AMC with new options not accessible before.
3 Appealing design
Attract guests through an intuitive and customized design. Its user- friendliness is a real game-changer for your guests.
4 Future-proof investment
polytouch® designs allows for a seamlessly upgrade to comply with new standards and protect your investment.
Introducing EMV-payment in AMC devices is like equipping your car with new wheels, that simple!

It has been fantastic to see the level of acceptance among guests across different age groups.

About AMC Theatres 

AMC Theatres is the customer experience leader. They run the most productive theatres in the country’s top markets. AMC operates eight of the top 10 highest grossing theatres in the US and has the No. 1 market share in the top three markets (NY, LA, Chicago). Headquartered in the Kansas City metropolitan area, AMC has interests in 344 theatres with 4,959 screens across the US, serving approximately 200 million.

Kiosk Manufacturers – Pyramid goes for North American Market

Pyramid Strengthens US Presence

Leading European QSR and Retail kiosk manufacturer Pyramid Computer announces operation for the North American market

Freiburg, Germany, January 10, 2020: Pyramid Computer announced today that a new global setup in the fast-growing self-service kiosk industry will be unveiled at The NRF Big Show in New York City, 12 – 14 January. The company will use the event to officially announce the opening of its new North America operations, based in Boca Raton, Florida, USA. new global setup in the fast-growing self-service kiosk industry will be announced at NRF Big Show in New York City starting 12th January 2020.

Josef Schneider, CEO of Pyramid Computer GmbH in Germany, said: “We are thrilled to announce an experienced sales and leadership team to spearhead our Pyramid North America operations. This move allows us to finally become a real local partner for our clients in the United States.”

Ryan Lagace, COO of Pyramid Computer in North America: “It’s an exciting, innovative and transformational time in the self-service market, we are eager to bring Pyramid’s best in class solutions to our North American clients and partners. Pyramid North America will bring our award-winning polytouch® branded kiosks to North America while providing software and service support.”

Added Ryan Lagace: “Pyramid´s outstanding technology and manufacturing has had a proven track record for many years within global QSR, Retail, and Hospitality brands. With our new North American operation, logistics, and partnerships, we are excited about positioning the company as a global market leader.”

Visit the Pyramid our NRF – Booth 5860.

About Pyramid Computer

Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and Network & Security and Industrial PC & Imaging products are engineered and designed in Germany for shipment and installation via worldwide OEM and distribution partners.

Contact

Pyramid Computer GmbH
Marketing Department
Boetzinger Strasse 60
79111 Freiburg, Germany

Panasonic Pyramid Computer interactive touchscreen kiosks to strengthen omni-channel retail solutions

Panasonic Pyramid Computer kiosks complement Panasonic’s existing Point of Sales, rugged tablet and handheld offering

BRACKNELL, UK. 19th FEBRUARY 2018

Panasonic today announced that it will offer Pyramid Computer GmbH’s leading polytouch® 32 passport interactive touch screen kiosks as part of its range of solutions to address the challenge of the new omni-channel retail era. Pyramid’s fully customised solutions, including comprehensive logistical and service support, will complement Panasonic’s existing range of retail point of sale solutions and rugged tablet and handheld devices.

Pyramid’s polytouch® 32 passport range of interactive kiosk solutions can be used for a variety of application areas such as product presentations, self-checkouts and information terminals. The modularity and flexible design of the devices, with the best in touch technology, makes them an ideal complement for Panasonic’s range of retail POS and Toughpad tablet and handheld devices.

Robert Blowers, General Manager of Engineering and Project Management at Panasonic Computer Product Solutions Europe said: “With customers rapidly changing their buyer behaviour to use multiple shopping channels during purchases, including traditional stores, mobile devices, online and the growing trend in self-service, new technology solutions are required to facilitate this omni-channel retail era. The combination of Toughbook mobile devices and POS solutions, along with the complimentary products from Pyramid enables retailers to deliver customers and staff an effective, easy-to-use and consistent technology experience whether its taking orders on the move, serving at a till or self-serving at a kiosk in store.”

Graeme Derby of Pyramid U.K. — We can deliver fully customised devices with signage and RAL colours to meet a customer’s needs.

Graeme Derby, UK Country Manager for Pyramid Computer, added: “We share a design and service philosophy with Panasonic that make us ideal business solution partners. We too have designed and engineered our products to provide business customers with the flexibility to exactly match their needs. For example, our solutions can be tailored to include options such as payment systems, label and ticket printers, bar code scanners and fingerprint readers.”

Alongside the retail industry, Panasonic and Pyramid also see business opportunities for their solutions for customers in the hospitality, post / logistics, health and aviation industries with the increasing need for selfservice check-in and check-out systems and ticketing solutions.
pyramid kiosk panasonic

Re-thinking retail

Panasonic’s rugged Toughpad tablets and point-of-sale (POS) workstations take multifunctional performance way beyond that of standard consumer devices. Their ability to perform in every environment – in store or dining areas, outdoors and in warehouses – makes them the perfect tool for work in all retail applications.

Critically, they help retailers deliver the omni-channel customer experience that sets successful businesses apart today. Panasonic equips retail managers and staff with reliable and tailored devices with high-visibility displays that are ideal for order taking. The variety of tablet and handheld devices enable retail staff access to real-time information, allowing them to provide customers with in-depth product details and to maximise upsell opportunities at the point of service. The rugged form factors mean the devices are sturdy but lightweight and mobile enough for store operations and warehouse usage. The long battery life and integrated barcode readers and payment systems, along with full Windows OS, mean retailers can manage multiple applications from a single device.

For further information on the Panasonic Toughbook range of mobile computing solutions visit: http://business.panasonic.co.uk/computer-product/solutions-data/retail/toughbook

Press contact:
Michael Bartley
The Amber Group
michael@ambergroup.net
+44 (0)118 949 7750
About Panasonic System Communications Company Europe (PSCEU)

Panasonic System Communications Company Europe’s (PSCEU) goal is to improve the working lives of business professionals and help their organisations’ efficiency and performance through world leading technology. We help organisations capture, compute and communicate all sorts of information: image, voice, and textual data. With around 350 staff, engineering design expertise, global project management capability and a large European partner network, PSCEU offers unrivalled capability in its markets.

PSCEU is made up of six product categories:

Broadcast & ProAV offers high quality products and solutions to ensure smooth operation and excellent cost-performance to end-users in the areas of remote camera solutions, switchers, studio camera solutions and ENG P2. The VariCam line-up of professional digital video cameras are capable of true 4K and High Dynamic Range (HDR) which makes them the ideal solution for cinema, television, documentary and live event production.

Communication Solutions offer world leading communication solutions including professional scanners, telephony systems and SIP terminal devices.

Computer Product Solutions help mobile workers improve productivity with its range of Toughbook rugged notebooks, Toughpad business tablets and electronic point of sales (EPOS) systems. As European market leaders, Panasonic Toughbook had a 67% revenue share of sales of rugged and durable notebooks and Panasonic Toughpad held a 56% revenue share of sales of rugged business tablets in 2016 (VDC Research, March 2017).

Industrial Medical Vision provides applications for various segments such as medical, life science, ProAV or industrial. The product portfolio includes complete and OEM micro camera solutions. End-users, system integrators or distributors can choose from a range of full product solutions and component vision technology.

Security Solutions, including video surveillance cameras and recorders, video intercom systems and intruder alarms.

Visual System Solutions, including projectors and professional displays. Panasonic offers the widest range of Visual products, and leads the European high brightness projector market with a 37.20% market revenue share (Futuresource >5klm (FY16 April 2015 – March 2016, excl. 4K & digital cinema).

About Panasonic

Panasonic Corporation is a worldwide leader in the development of diverse electronics technologies and solutions for customers in the consumer electronics, housing, automotive, and B2B businesses. Celebrating its 100th anniversary in 2018, the company has expanded globally and now operates 495 subsidiaries and 91 associated companies worldwide, recording consolidated net sales of Euro 61.711 billion for the year ended March 31, 2017.

Committed to pursuing new value through innovation across divisional lines, the company uses its technologies to create a better life and a better world for its customers. To learn more about Panasonic: http://www.panasonic.com/global