Tag Archives: pyramid

Pyramid health screening kiosk Covid-19

New Health Kiosk for Temperature Verification by Pyramid

Provides fast temperature sensing before allowing access to buildings and venues.  Easy, safe deployment including office, healthcare, transportation, leisure and retail environments 

 Freiburg, Germany, May 18 2020 – Pyramid Computer GmbH today announced the worldwide availability of its new polytouch® 32 curve – access control kiosk which automatically measures human body temperature as part of authorized personnel and visitor access to buildings and public areas.

By streamlining the flow of people through the kiosk, quick but very accurate contactless checks can determine if an individual is running a fever and therefore potentially has the coronavirus (SARS-CoV-2) or possibly another virus or bacterial disease such as influenza. With the gradual easing of public lockdown measures and a return to work, the Pyramid polytouch® 32 curve kiosk helps businesses, institutions, public transportation and venue operators rapidly detect and reduce the potential spread of infection among employees, guests and visitors.

Temperature check kiosks

They are becoming the new norm and part of the access process to many places such as workspace, airports, stations, shops, restaurants, healthcare facilities, schools, universities, conference, concert and sporting venues. Combining contactless thermal temperature screening sensors with software from ZipKey – well-proven in border control passport verification and biometric facial recognition – the Pyramid polytouch® 32 curve kiosk offers a level of public access safety and accuracy that cannot be matched by existing human-error prone processes.

Using intelligent sensor technology – with over 1.000 measuring points – and tracking the distance of the subject to the sensor results in a reliable statement of body temperature. This is performed in less than a second enabling fast processing of up to 700 people per hour, therefore maximizing user convenience and safety without compromising the customer organization’s need for efficiency and security. Single or multiple kiosks are easily and safely deployed in and around buildings and can be connected to automatic doors, turnstiles, locks or barriers for access control after successful testing.

“As we strive to take back control of our daily lives, the combination of personal identity verification with real-time body temperature measurement is the ultimate key for ensuring safe, secure public access,” said Patrick Hagemeister, International Account Director at Pyramid Computer. “Our new polytouch® 32 curve – access control kiosk establishes a test barrier at the entrance to your building – it could be your contribution to helping prevent virus spread by offering more protection to employees, visitors, suppliers and the general public.”

Using ZipKey’s software, the Pyramid’s polytouch® 32 curve – access control kiosk scans, verifies and extracts data from an individual’s identity credentials (e.g. card or driver’s license) and performs facial recognition to verify their identity. At the same time their body temperature is monitored. Protection from user manipulation is assured through intelligent thermal image analysis technology. The system is fully GDPR compliant with anonymized data collection and pre-defined automatic data deletion mechanisms. Data required for auditing requirements can be centrally accessed.

Patrick Hagemeister added: “Our easy to use health screening kiosk will help hasten the return of social contact and provide greater confidence in public health safety. Government and health organizations could also leverage our solution when tracking localized infection hotspots, by utilizing the real-time anonymized data capture functionality.”

Pyramid’s modular, ergonomic polytouch® 32 curve – access control kiosk can be easily customized with add-on peripherals where necessary for accommodating customer-specific access control management tasks. These include RFID card/token dispensers and label/badge printers. A retrofit kit is available for modifying existing kiosk systems.

Note to editors:

With the current COVID-19 pandemic and other viral infections and bacterial diseases, fever/raised temperature is the most frequent initial diagnosis: according to the WHO Report 2/2020: 87.9% for COVID-19.

 About Pyramid Computer

Pyramid Computer has focused on the development of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for retail and QSR customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All IT hardware, indoor localization, and network & security and industrial PC & imaging products are engineered and designed in Germany by Pyramid for shipment and installation via worldwide OEM and distribution partners.

https://pyramid-computer.com/health-screening-access-control-kiosk

About ZipKey

ZipKey is a spin-off of the leading provider of data-center facilities and services in Europe. More than 15 years of experience and excellence in access control management has been productized in ZipKey which and is now available to customers for any location and security requirement.

Further information

Pyramid Computer GmbH

Marketing Department

Boetzinger Strasse 60

79111 Freiburg, Germany

Email: marketing@pyramid.de

https://pyramid-computer.com/health-screening-access-control-kiosk

Press contact:

Nigel Parker
Strategic Public Relations Limited

M +44 (0) 7778 872 457
nigelp@strategicpr.net
www.strategicpr.net

For More Information Send Us Your Request

More Pyramid Kiosk Information

Pyramid Computer Kiosk

Pyramid self-service kiosks – the perfect fit for retailers – Booth # 5860 NRF2020

First 4-in-1 self service kiosk

McDonalds Video – Arnheim Post-Covid Config Distancing

McDonalds Kiosks Self-Service Post-COVID Distancing In Netherlands

Erwin Dito Managing Director at McDonald’s Netherlands

As a result of great and swift teamwork, we’ve launched our ‘test and learn prototype’ restaurant in Arnhem. It’s an important step closer to operating in the new social distancing society. The team designed safe work & dining solutions for our employees and guests, while providing the fun experience this should be. As a part of our continuous improvement journey, we gladly invite industry colleagues to give feedback and come up with new ideas. We believe in a safe and smart exit for seated dining and take out. A big thank you to Desarc, Keller, Construct, HMT, our people and franchisees and restaurant staff at McDonald’s Arnhem Gelredome.

To Inquire for more information

More Information on McDonalds

Inside Times Square McDonalds flagship – CNBC

 

MCDONALDS ADDING KIOSKS TO 140 LOCATIONS IN STATE – The Denver Post, 2018-08-14

 

McDonalds Kiosk QSR Self Order News

Advanced Recommendation Cleaning Disinfection of Polytouch kiosks (SARS-CoV-2)

Editors Note:  Pyramid Computers provides unattended self-order to companies such as McDonalds.  There is a nice article showing their units in place at the Times Square McDonalds flagship.

With regard to the coronavirus, this documentation describes how our polytouch® kiosks can be cleaned and disinfected regularly and safely. The listed cleaning and disinfection products are specially tested for our polytouch® kiosks.

How often cleaning is required depends on how the system is used. Therefore, check the condition of the screen on a daily basis.

Cleaning and disinfection procedures reduce microorganisms on touchscreen of your polytouch® kiosk. To ensure an effective reduction of microorganisms the following procedure is recommended:

Clean polytouch® products

  • Wear disposable gloves to clean and disinfect.
  • The glass surface and acrylic front of the device should be cleaned with a mild, abrasive-free, commercially available glass cleaning product.
  • Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths. Clean only the front surface of the sensor.
  • To remove persistent stains you can use a soft cloth saturated with ethyl alcohol or benzol free benzine (cleaner’s solvent).
  • Never use NaOH, butanol or IPA, avoid using any corrosive or caustic chemicals on the sensor. Do NOT use any hard objects or abrasive cleaning agents which can damage the touchscreen or the side sections.
  • Always dampen the cloth and then clean the sensor. Be sure to spray the cleaning liquid onto the cloth, not the sensor, so that drips do not seep inside the display or stain the bezel.

Disinfect polytouch® touchscreens

Disinfection should generally be carried out as wipe disinfection. Spray disinfection, i.e. wetting of the surface without mechanical action, is less effective and is also questionable for occupational safety reasons. (RKI, 2020)

Please follow these steps to disinfect the touchscreen regularly depending how often the screen is used.

  • Wear disposable gloves to clean and disinfect.
  • Clean the area or item as mentioned above if it is dirty. Then, use disinfectant.
  • Apply the disinfectant with a soft, lint-free cloth.
  • Wipe touchscreen and payment.
  • Always dampen the cloth and then disinfect. Be sure to spray the disinfectant onto the cloth, so that drips do not seep inside the display or stain the bezel.
  • If using alcohol-based disinfectants, use wipes or sprays containing at least 70% alcohol. Dry surface thoroughly.
  • If using disinfectants with different active substances make sure it does not damage the touchscreen and other sensitive parts.

Recommended Disinfectants (Active substances)

For a good finishing result, it is recommended to clean and sanitize the kiosk screen surface with an alcohol based product or a product based on Hydrogen peroxide. With these substances no staining was observed, all products are compatible with the surface. Approved products are:

  • Sirafan Speed (Alcohol)
  • Drysan Oxy (Hydrogen peroxide)
  • KAY-5 Sanitizer Cleaner, rinse step required

Your polytouch® contacts

Linkedin

Patrick Hagemeister

International Account Director

Linkedin

Domenico Mercuri

Key Account Manager

Linkedin

Martin Ziegler

Key Account Manager

Linkedin

Stefano Lai

Key Account & Business Development

Linkedin

Sebastian Wagner

Business Development Manager

Linkedin

Maximilian Rischau

Sales Manager

EuroShop 2020

EuroShop, the World’s no.1 Retail Trade Fair

The big retail show for Europe is Feb 16-20 in Dusseldorf. Reminds us of WincorWorld and what it used to be.

Some of our sponsor are major exhibitors including:

EuroShop Pyramid

2019 U.S. QSR Kiosk Research Market – Mercator

Kiosk Research – Self-Service QSR Kiosks Gaining Popularity

Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making those. From US perspective Pyramid simply does not exist, even having deployed >20000 at MCD US alone. Total globally close to 40000. That’s an error most often seen by research firms NOT interviewing for consensus to check their assumptions.

No mention of Evoke or Coates for that matter. Recent news of Glory $225M investment in Acrelec is worth considering. Deployers like Appetize nada. Canada, Europe, Asia and South America are not covered. Still it is a recommended report for those who are looking to get educated on the QSR Kiosk Market.

Summary: Self-Service Kiosks Gaining QSRs’ and Consumers’ Adoption. Mercator Advisory Group research report assesses the 2019 U.S. QSR kiosk market and its future growth prospects.

Market: Self-Service Kiosks Gaining Popularity, provides insight and market analysis on the fast-growing QSR kiosk market in the United States, where ordering via self-service kiosks in quick service restaurants is gaining popularity among consumers and QSRs are adopting the technology in various configurations.

“Many consumers are becoming accustomed to order and pay with their smartphones. In-store kiosks can be a similarly satisfying experience and possibly better given their much larger screens. QSR operators also win with enhanced order accuracy and opportunity to upsell a customer’s order by suggesting additional items,” commented Raymond Pucci, Director, Merchant Services at Mercator Advisory Group, co-author of this report.

“The implementation of self-service kiosks in top quickservice restaurants stems from the digitization of the consumer merchant relationship and suggests that kiosks may be implemented as a point of purchase technology in other markets,” commented David Nelyubin, Research Analyst, at Mercator Advisory Group, the co-author of this report.

This report is 13 pages long and has 4 exhibits.

Companies mentioned in this report: Acrelec, Agilitee, AMD, Apple, Armodilo, Burger King, Chick-fil-A, Dairy Queen, Diebold Nixdorf, Dunkin’, Dunkin’ Brands, Elo Touch Solutions, First Data, Francisco Partners, Frank Mayer, Grubbrr, Ingenico, Intel, KFC, KIOSK (Posiflex), Lavu, LG, Lightspeed, lilitab, McDonald’s, Meridian, Microsoft, MobileBytes, Olea Kiosks, Oracle, Ordoup, Panasonic, Panera Bread Co., ParTech, Redyref, Revel, Samsung, ShopKeep, Square, Subway, Taco Bell, Tapit, Tillster, titbit, Toast, Touch Dynamic, TouchBistro, Verifone, Wendy’s, Yum! Brands, and Zivelo (a Verifone company).

Sample images of qsr kiosks provided in the report
Sample images of qsr kiosks provided in the report

Some of the reference links

https://www.accessintel.com/wp-content/uploads/2019/08/Brightpearl-MCM-Omnichannel-Study.pdf

https://www.restaurant.org/Downloads/PDFs/Research/research_offpremises_201910

https://www.pewresearch.org/fact-tank/2018/03/01/millennials-overtake-baby-boomers/

https://static1.squarespace.com/static/55d63b21e4b042e96ce8f926/t/5d28cc4c6032bb000138753e/1562954839032/Tillster_Self_Service_Kiosk_Index_Q3_2019.pdf

https://www.bloomberg.com/news/articles/2014-05-02/more-kiosks-fewer-cashiers-coming-soon-to-panera

https://www.panerabread.com/en-us/company/financial-reports.html

https://corporate.mcdonalds.com/content/dam/gwscorp/nfl/investor-relations-content/annualreports/McDonalds_2018_Annual_Report.pdf

https://www.psfk.com/2019/06/mcdonalds-times-square-flagship-experience.html

https://www.nrn.com/quick-service/wendy-s-banks-tech-investments

EuroShop News – New Desktop Kiosk By Pyramid

Pyramid News LinkedIn & EuroShop

Pyramid counter top kiosk
click for full size

Josef Schneider

Josef Schneider

• 1st Chief Executive Officer at Pyramid Computer GmbH
We are ready to take your orders.

Pyramid self-service kiosks – the perfect fit for retailers – Booth # 5860 NRF2020

Solutions showcased include Smart Fitting Room, Self-scan and Gift-card kiosks   

Freiburg, Germany, January 8 2020 – Pyramid Computer, a leading manufacturer of self-service kiosks, will be showcasing a selection of innovative in-store retail applications based on its versatile range of polytouch® kiosk solutions – Booth # 5860A number of ISV partners will be joining Pyramid including Detego, Framen, InTouch, Intuiface, Menu Technologies, NTS Retail and Re-Vision.

Additionally Pyramid will announce at NRF its own North America operation to better serve and cater to local US based customers.

Pyramid polytouch® is the ideal interactive self-service kiosk hardware platform for retailers looking to optimize the in-store customer experience and help drive Omni-channel sales opportunities. Highly customizable and easy to maintain, the slim, elegant and extremely modular polytouch® kiosk design offers maximum flexibility for enabling numerous application possibilities, from endless aisle/shelf and point of purchase to point of sale and self-checkout.

 “Pyramid and our international network of ISV and systems integrator partners create innovative kiosk solutions which precisely address the immediate and future requirements of retailers,” said Patrick Hagemeister, International Account Director for Pyramid Computer. “We can meet the in-store experience and Omni-channel objectives of retail businesses of all shapes and sizes.”

Pyramid kiosk solutions highlights at NRF 2020:

Ø  Smart Fitting Room solution

The polytouch® Interactive Mirror offers customers an unprecedented shopping experience while helping transform regular fitting rooms into smart ones. Beneath the mirror’s flat, semi-transparent surface is an interactive 32″ PCAP touchscreen with an integrated PC-Box. The Smart Fitting Room solution is also fitted with an RFID reader automatically detecting the items a customer takes in to try on. RFID tags are attached to price labels which transfer data to the mirror. The 32″ touchscreen allows the customer to ask for another size or colour without having to leave the fitting room.

smart fitting room
Click for full image

By recommending complementary products for cross-selling purposes, it also provides quick access to information about the products in the store, available models and sizes. During the try on, the mirror recommends suitable complements and accessories. Store assistants can be called (via help button) to bring other items and/or sizes into the dressing room, making it easy and time efficient for customers to make their choice. As required, customers can also create personal profiles for recording and saving their choices for future visits. Should potential buyers not be ready to make a purchase on-site, information about the products concerned can be sent to their mobile devices (if requested).

“For a fashion retailer, the fitting room is the key touchpoint for converting customers into buyers,” said David Frei, Head of Solutions at Pyramid Computer. “Our smart fitting room solution offers the potential for real customer interaction and to gain additional competitive advantage by meeting the exact wants and needs of today’s shoppers. Our solution tells the retailer exactly how many items the customer tried on and how many were finally bought. It will track a customer’s purchase history in the given store or chain and will accurately calculate the conversion rate.”

  • Promotes up- and cross-selling potential
  • Facilitates interactive dialogue between customers and store personnel
  • Shows full range of products (Virtual-Endless-Shelf)
  • Retail analytics: insights on customer preferences
  • Increased operational excellence, optimization of merchandise plan
  • Omni-channel: Integration of online and bricks-and-mortar retail
  • Engagement with store and brand
  • Personalised customer offers

Ø  polytouch® Self-scan kiosk

self-scan kiosk
Click for full image

The self-scan kiosk demonstration is designed to show retailers the latest innovations in scan-as-you-shop, combining a polytouch® 32” double-sided kiosk with the very latest handheld scanners from Zebra and powerful self-scanning software from Re-Vision/InTouch. The self-checkout terminal is equipped with a printer, payment module and an optional scale. It is the latest model from the polytouch® peter kiosk line. The heart of these unique kiosks is the central stand: The PC’s are space saving and installed inside it which guarantees low susceptibility to failure of the complete system and maximum performance of each individual kiosk. Thanks to the optically bonded displays, there is a drastic reduction in reflections, increased light yield and better legibility. In addition to customer-specific branding, the kiosk can also be individually adapted to customer requirements in terms of the number of displays and screen sizes.

  • Additional queue busting customer convenience
  • Large screen kiosk display provides ample space for high impact product advertising, and notifications about in-store special offers
  • Potential to link solution to the customer’s own shopping list and provide relevant product information
  • Integration with loyalty programs to push targeted promotions, based on the customer’s purchase history and location within the store

Ø  polytouch® Self-service Gift-card kiosk

Using the easy to use touchscreen display, customers can select a gift card of their choice from different service vendors and retailers. A range of designs is then presented to choose from, including seasonal options, and a desired cash value amount selected. A personal message can also be added. The personalized gift card is then printed directly at the kiosk.

  • Generates revenue from cross-promotional offers and upselling
  • Drives and promotes value-added services within retail stores
  • Provides an attractive personalized last-minute gift option for customers
gift card kiosk Pyramid
Click for full image

Depending on the application, Pyramid polytouch® kiosks may be fitted with a broad range of peripherals including 2D or 3D scanners, thermal printers, and payment modules of various makes and models. For special applications that may involve AI technology, Pyramid can integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid works closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.

All Pyramid polytouch® kiosks are manufactured under German quality control for shipment and installation via worldwide OEM and distribution partners. These can be branded to create a highly individual look for retailers.

For further information about the polytouch® range:

Website:  https://pyramid-computer.com/productcategory/pos-automation/

About Pyramid Computer

Pyramid Computer has focused on the development of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for retail and QSR customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All IT hardware, indoor localization, and network & security and industrial PC & imaging products are engineered and designed in Germany by Pyramid for shipment and installation via worldwide OEM and distribution partners.

Further information

Pyramid Computer GmbH

Marketing Department

Boetzinger Strasse 60

79111 Freiburg, Germany

Email: marketing@pyramid.de

Media contact:

Nigel Parker
Strategic Public Relations Limited

M +44 (0) 7778 872 457
nigelp@strategicpr.net
www.strategicpr.net

First 4-in-1 self service kiosk

Pyramid 4-in-1 Kiosk

polytouch® 32 PE4000 maximizes sales and customer convenience

Freiburg, Germany, September 9 2019 – Pyramid Computer, a leading manufacturer of self-service kiosks, today announced the new polytouch® 32 PE4000, the world’s first system to combine four self-service kiosks on a single pedestal.

Pyramid 4-in-1 kiosk image Ideal for quick service restaurants (QSRs), cinemas and airports, the innovative 4-in-1 solution features four 32-inch touchscreens, quadrupling the number of potential user interactions and sales opportunities from a single installation. The patent-protected design is very stable and has an attractive, space-saving central pedestal which accommodates the four Intel® based PCs. The pedestal is constructed from high-performance continuously cast aluminum.

“Quick service restaurants (QSRs), cinemas and airports are calling for kiosk systems which allow multiple customers to place their orders or check-in with greater convenience and speed,” said Patrick Hagemeister, US Sales Manager, Pyramid Computer. “The polytouch® 32 PE4000 meets the growing demand for more powerful solutions, capable of addressing high and highest usage frequency applications, busting queues even during extreme peak times.”

Pyramid has produced more than 30,000 polytouch® kiosk terminals for deployment in the retail, hospitality and leisure industries over the last six years. In the US the company’s polytouch® kiosk brand is used by a growing number of customers including the major cinema chains AMC and Cinemark. This is for a range of applications such as self-ordering and self-checkout, ticket printing, QR- and barcode scanning.

Pyramid designed the new polytouch® 32 PE4000 with one PC per touchscreen display to maximize the reliability of the complete system. At the same time, the performance of the individual applications per display increases. A removable cover in the pedestal allows quick access to all PC-units for maintenance purposes. The 4-in-1 solution also significantly reduces investment costs compared to several individual systems.

Added Patrick Hagemeister: “We can deliver the PE4000 with an automatic dispensing unit on request. This enables us, for example, to offer fast-food and fast-casual restaurants a system that automates their complete order process and locates customers. Here we rely on our Pyramid Location System (PLS).”

The polytouch® 32 PE4000 can be branded and customized to a very high degree to create a highly individual look. Depending on the application it can be fitted with a broad range of peripherals such as 2D or 3D scanners, thermal printers, or payment modules of many makes and models. For special applications that may involve AI technology, Pyramid can even integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid will work very closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.

For further information about the polytouch® 32 PE4000:
Website: https://www.pyramid-computer.com/PE4000

Data sheet: https://www.pyramid.de/produkte/kioske/polytouch/polytouch-32-pe4000.html?file=files/content/polytouch/pdf/4010062485_ds_polytouch_32_PE4000_EN.pdf

About Pyramid Computer

Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and network & security and industrial PC & imaging products are manufactured in Germany for shipment and installation via worldwide OEM and distribution partners.

Inside Times Square McDonalds flagship – CNBC

McDonalds Times

Reprinted with permission in full from CNBC May 2019 & Amelie Lucas

On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S.

The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile charging stations at tables.

The high-tech upgrades are part of its strategy to drive sales by bringing customers back to its stores. The renovations are meant to improve convenience for the customer and modernize the look of the restaurants.

Times Square McDonalds Kiosk Renovation Schedule

McDonald’s originally scheduled all U.S. store renovations to be complete in 2020 but pushed the deadline back to 2022. In 2018, McDonald’s spent $1.4 billion to remodel around 4,500 restaurants. This year, spending is expected to drop to about $1 billion to upgrade 2,000 locations.

On its first-quarter earnings call, executives said that it is finally seeing a “net positive impact” from store renovations that made up for the necessary store closures.

Here’s a look at the new flagship store:

Self-order McDonalds kiosks

Times Square McDonalds flagship, kiosks 190529
Comment by Frieder Hansen CEO of Pyramid.de — Congrats McDonalds: Today Grand Opening NYC Times Square wonderful McDonalds restaurant and 18 polytouch 32“ kiosks are ready to take orders. In close neighborhood, at AMC Theatre Times Square there are 16 polytouch 24“ units, selling cinema tickets since 2 years. Design, performance and reliability makes the difference.
Self-order kiosks in the McDonald’s Times Square flagship location.  Source: McDonald’s

When customers enter the location, the sight of self-order kiosks greet them. Employees are also available to take orders and payment.

Two flights of stairs
H/O: McDonald's new Times Square flagship, stairs 190529
Stairs inside the McDonald’s Times Square flagship store
Source: McDonald’s

Times Square sees about 50 million visitors annually. In anticipation of such high demand, McDonald’s has three floors — and plenty of seating.

Second floor
H/O: McDonald's new Times Square flagship, second floor seating 190529
Seating on the second floor of the McDonald’s Times Square flagship location.
Source: McDonald’s

On the second floor, self-order kiosks are also available to order any forgotten items.

Third floor
H/O: McDonald's new Times Square flagship, tables third floor seating 190529
Seating on third floor of the McDonald’s Times Square flagship.
Source: McDonald’s

The interior’s modern, simple look is meant to contrast with the flashing billboards and bustle outside in Times Square, according to Max Carmona, McDonald’s senior director of global design and development. Its glass exterior gives customers a great view of that activity.

Pyramid Computer Kiosk

pyramid kiosk Pyramid Computer Kiosk

Welcome to Pyramid as our newest Gold Sponsor of the kiosk association.

Pyramid kiosk is a 30 year old, mid sized (120 head count/40m revenue) systems manufacturer with factories in Germany and Taiwan and sales offices in UK and USA. In opposite to most kiosk manufacturers, Pyramid builds its own PC technology and touch screens. This high level of component manufacturing enables the company to create very slim and elegant highly integrated designs, still remaining extremely flexible and easy to maintain. Pyramid screen focus sizes are 24” and 32”, but also 55” table modules are built. Pyramid “Polytouch” named kiosk designs are successful in Europe in retail (Marks&Spencer, Edeka) and QSR hospitality (McDonalds, Vapiano and more).

Click for full size

As an example in the US, Pyramid ticket transaction kiosks are in use at AMC theatres. Standard and custom Pyramid polytouch kiosk solutions are sold via OEM or sales partners, as a bespoke work and always UL certified. Unparalleled and unique by design is Pyramid´s Polytouch “Passport” 32” kiosk with integrated Puck Table locator dispenser and extremely low space consumption.

Pyramid Localization System (PLS) is a patented Pyramid technology which allows QSR operators to introduce table service for self-ordering guests. The location of a guest in the restaurant can be determined with 10 inch accuracy.

What does Pyramid look for at Kioskindustry.org?

Pyramid is seeking to build a presence in the US. We try to find collaboration kiosk builders and vendors to share our modular kiosk component architecture, sell them touch screen and PC Box units to other kiosk vendors and look for ISV´s for our localization system in the restaurant order environment. Maybe we can vice versa be a partner for European activities of US kiosk vendors.

Pyramid Kiosk Links:

Overview of Pyramid Kiosk products:

http://www.pyramid-computer.com/retail-interactive/polytouch.html

Flagship product Pyramid Passport 32”:

http://www.pyramid-computer.com/retail-interactive/products/polytouch/polytouch-32-passport.html#py_tab_1

Overview about PLS Localization System:

http://www.pyramid-computer.com/indoor-localization/pls.html

 Downloads


Contact

Headquarters

Pyramid Computer GmbH
Bötzinger Straße 60
79111 Freiburg

Tel: +49 761 4514 0
Fax: +49 761 4514 319

Contact us

Erfurt plant

Feldstraße 1
99334 Amt Wachsenburg

Tel: +49 761 4514 541
Fax: +49 3628 916379

Contact us


Sales

Tel: +49 761 4514 792
Fax: +49 761 4514 70

Contact us

Service & Support

Service Hotline
Tel: +49 761 4514 870

AMC Theaters Kiosk Case Study

AMC Ticket Kiosk Case Study

Second-largest US cinema chain deploys new Omni-channel strategy to accelerate their business. Customers benefit from new features, quick ticket purchases and an improved service concept.

Pyramid kiosks Driven by the big success of e-commerce and developments like the Internet of Things (IoT), shopping behavior has dramatically changed and customer expectations have grown within the last years, triggering the generation of various concepts to fulfill the new customer needs and implement an integrated approach. Much effort was put into optimizingg check-out processes to avoid waiting times at the cash desks. Another challenge was the integration of multiple sales channels like online, mobile and the theatre itself (Omni-channel strategy). Enter the AMC Theater kiosk.

Pyramid’s polytouch® kiosk has been a real game changer for AMC

As part of its customer experience leadership programme, AMC Theatres – operating almost 5,000 screens in over 340 locations – has selected Pyramid’s polytouch® all-in-one kiosk systems to enhance the ticket purchasing experience for their guests.

AMC started a quest for a more suitable kiosk with a compelling design to better fit customer expectations, as part of a multi-year remodelling programme, and its theatre operations. The result is polytouch® featuring “experience the difference” at AMC.

AMC Theatres is known for its customer service leadership and commitment to delivering a premium movie-watching experience with more comfort and convenience, inspiring greater customer loyalty.

Technology is a key component, and the polytouch® team helped to redefine the next-generation kiosks, featuring advanced touch technology, the flexibility of deployment and design and a future-proof upgrade path for payment technologies “Pyramid’s polytouch® kiosk has been a real game-changer for AMC,” said Scott Winters, VP of Theatre Systems at AMC. “With its all-in-one design, placement within our theatres is highly flexible, giving AMC options previously not available. Its attractive look immediately catches our guests’ eyes and entices them to give it a try. As a result, theatres deployed with polytouch® experience a significantly higher usage rate and guest acceptance than our legacy kiosks. Pyramid has been with us every step of the way to help ensure the success of this exciting, new kiosk.

It has been fantastic to see the level of acceptance among guests across different age groups.” stated Alberto Perandones, VP Business Development at Pyramid Computer GmbH.

Within only a few weeks of engaging with AMC, Pyramid developed a fully customized polytouch® kiosk to address the AMC needs: a portrait multi-touch screen tailored to AMC’s corporate identity packaged with state-of-the art Intel® components and a series of peripherals including a thermal printer, a mag-card reader for payments and loyalty programme bonuses and a bar-code and QR-code scanner, that en-courage guest interaction.

Due to the excellent response through-out the pilot phase and initial locations, AMC has decided to extend the use of the polytouch® self-service kiosks beyond its remodeling programme to include the replacement of older generation kiosks throughout the circuit.

Theatres deployed with polytouch® experience a significantly higher usage rate and guest acceptance than our legacy kiosks.

AMC needed the proposed solution to have several vital characteristics,” said Alberto. “It had to be very high performance in order to optimise the customer experience. It needed to be rugged and reliable to withstand constant use. The ability to customise and upgrade was also important to enable AMC to take advantage of future new technologies. Modularity and integration were key requirements for facilitating easy deployment. An appealing design would enhance the movie-theatre environment. Finally, this all had to be backed by responsive, professional technical support. Our polytouch® delivered on all counts.

The Pyramid polytouch® integrated kiosk chosen by AMC features capacitive multi-touch (processing up to 20 touches simultaneously with less than 10ms latency), IP54-rated screen with chemically hardened, non-reflective glass. Running at full HD resolution, it features an Intel Core processor and allows for customised expansion modules such as a QR / barcode scanner, digital I/O, programmable buttons and an emergency shut-off button.

AMC Kiosk Benefits — 4 good reasons

1. Reduce guest waiting times
Optimize your check-out processes and avoid waiting times for your guests. Give them a better experience!
2. Anywhere and the way you like it |
polytouch® high flexibility and modular concept provide AMC with new options not accessible before.
3 Appealing design
Attract guests through an intuitive and customized design. Its user- friendliness is a real game-changer for your guests.
4 Future-proof investment
polytouch® designs allows for a seamlessly upgrade to comply with new standards and protect your investment.
Introducing EMV-payment in AMC devices is like equipping your car with new wheels, that simple!

It has been fantastic to see the level of acceptance among guests across different age groups.

About AMC Theatres 

AMC Theatres is the customer experience leader. They run the most productive theatres in the country’s top markets. AMC operates eight of the top 10 highest grossing theatres in the US and has the No. 1 market share in the top three markets (NY, LA, Chicago). Headquartered in the Kansas City metropolitan area, AMC has interests in 344 theatres with 4,959 screens across the US, serving approximately 200 million.