Moe’s Southwest Grill launched its first-ever kiosk-only restaurant this past weekend in Pittsburg, PA. The kiosk-only restaurant, owned and operated by Moe’s multi-unit franchisee, Mike Geiger, seats 16 and features Moe’s new brand design. The build took approximately 10 months to complete, with the final inspection scheduled for one day after the city shut down due to COVID-19… Read More »
Wendys Kiosks – Self-Order & Drive-Thru Kiosk Intro Wendys Kiosks Update – TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered. Some points covered and made by Penegor: How many kiosks installed in Wendys? 200 in… Read More »
Editor Note: We do interviews with magazines (recently for NRN) and in those we express what we call “ad hoc” opinions based on what we have seen and heard. For sure, QSR orders for self-service kiosks have declined in certain segments. Drive-Thru has been steady through all of this. But orders from your usual fast-casual companies serving that… Read More »
Noted on Presto.com March 2020 –the Learn More link provides PDF with following information. Not sure if it is standalone kiosks or it is tabletop. Worth noting that most restaurants for next 6-10 weeks are likely closed to in-store traffic. Another site checked with Presto and was told — The free kiosks will be available for the duration… Read More »
Kiosk Research – Self-Service QSR Kiosks Gaining Popularity Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making… Read More »
Excerpt from TechEU 01/31/2020 By Annie Musgrove, January 31st, 2020. Acrelec, the global leader in customer experience technology for “quick service” restaurants and retailers, has announced plans for a $223 million investment by Glory Global Solutions. The funding is subject to review by Acrelec’s employee representatives and certain competition authorities. Acrelec has developed kiosks, drive-through and self-checkouts for many of… Read More »
Excerpt from Wannado Dunkin’ announced it will host a grand opening celebration on Tuesday, February 4 to unveil its newest Next Generation Store in Nashville located at 400 21st Avenue South. Attendees will get a glimpse at the store’s new modern design and in-store innovations, including a cold beverage tap system and Dunkin’ on Demand digital kiosk. With fully… Read More »
Press Release from BusinessWire January 31, 2020 BASINGSTOKE, England–(BUSINESS WIRE)–Glory Global Solutions (International) Ltd, a wholly-owned subsidiary of GLORY Ltd. [TYO:6457], has announced plans for a significant investment in Acrelec Group SAS, a leader in responsive self-service solutions for the Quick Service Restaurant and retail industries. GLORY announces plans for significant investment in Acrelec Group SAS, a leader in… Read More »
QSR Customer Experience – Customer Study Survey Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact 75% of under 30s have used self-order kiosks 60% of under 45s prefer kiosks over cashier ordering 75% that order online also order in-store And drum roll… – Customer that create their own order 30% more… Read More »
Ensuring an Accessible Kiosk Experience 10.31.2019 By Laura Boniello Miller of Vispero Editors Note: Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated. Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect… Read More »
By Jon Delano November 26, 2019 at 6:04 pm and CBS Pittsburgh Excerpt: “There are 750 Moe’s Southwest Grill locations in the country. We’re going to be the first of what we’re calling all-digital Moe’s,” Mike Geiger told KDKA money editor Jon Delano on Tuesday. All-digital, meaning you order and pay for your food on an app or at… Read More »
Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based… Read More »
Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check averages, and… Read More »
A host of new technologies are on the horizon for the QSR industry. For many of them, a self-order kiosk will serve as their foundation. Quick-service restaurants have long had a reputation for being innovators when it comes to technology. In the early days of modern foodservice, QSRs were among the first to incorporate features such as drive-thru… Read More »
Self Order Solutions Take Center Stage at Restaurant Show Kiosks are quickly becoming an integral part of the QSR and fast-casual space. Here are some factors to consider when planning for a self-order solution by Olea Kiosks, Inc. Craig is longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the… Read More »
Original article by Elliot Maras published on KioskMarketplace May 2019 The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from… Read More »
Frank Mayer and Associates, Inc. To Demonstrate Approach Self-Service Kiosks at ICX Summit See Frank Mayer and Associates, Inc.’s expanded line of self-ordering kiosks at the 2019 Interactive Customer Experience Summit in Dallas June 4-6. GRAFTON, WI – Find Frank Mayer and Associates, Inc.’s self-service kiosk line Approach at the 2019 Interactive Customer Experience (ICX) Summit at Omni… Read More »
Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual May 2018 | www.frankmayer.com The following is excerpt from the latest whitepaper by Frank Mayer and Associates, Inc. covering Self-Service Kiosks in Quick Service and Fast Casual. See the complete whitepaper on the Frank Mayer website. Contents Forward Enhanced Customer Service Improved Productivity Increased Profits Conclusion Resources Forward Recent… Read More »
The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits as hardware and software manufacturers rushed to meet the demand from restaurants.
Good review of self-order kiosks at NRA 2018.
What a difference a year makes! Last year’s National Restaurant Show featured 12 self-serve kiosks. This year, the number on display at Chicago’s McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry’s demand to improve customer service with new technology.
As McDonald’s continues its nationwide rollout of self-order kiosks, thousands of QSRs and fast casual restaurants don’t want to get left behind and are shopping the market.
Kiosk hardware and software manufacturers continue to fine tune their self-order kiosks, while POS system manufacturers introduce kiosk modules that integrate with mobile ordering, kitchen display systems and back-office management software.
Many of the offerings on display support customer conveniences beyond self-order and pay, such as order pickup, nutrition information, digital messaging and customer loyalty programs.
Following are highlights from the trade show floor listed in alphabetical order:
5 Technology Trends Spotted at The NRA Show 2018 With another successful year at the National Restaurant Association Show under our belts (our 13th!), we gathered the most talked about technology trends from the show to share – just in case you missed it… 1. Third-party delivery replacement Restaurant operators have come across many issues with third-party delivery… Read More »
ZIVELO Wins 2 Awards at ICX Summit for Achievement in Interactive Customer Experiences. The #1 QSR mobile kiosk company receives two awards Dallas, TX – June 13, 2018 – ZIVELO, the leader in interactive self-service kiosk and digital signage solutions in the QSR arena, has been appointed to receive two prestigious awards at the ICX Summit in Dallas… Read More »
SICOM Acquires Self-Order Point of Sale Solutions Provider NEXTEP SYSTEMS Lansdale, PA and Troy, MI – June 12, 2018 – SICOM announced today the acquisition of NEXTEP SYSTEMS, a provider of self-ordering point of sale solutions, digital signage and restaurant management software for managed food service, quick service and fast casual restaurants. NEXTEP’s lineup of self-ordering solutions includes kiosks, touchscreen drive thru… Read More »
From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize… Read More »