Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based… Read More »
Interactive Kiosk Awards 2019 – Bell Canada & Taco Bell The Interactive Customer Experience Association honored Taco Bell’s Self-Order Kiosks and the Bell Canada Smart City Kiosk Tuesday Jun 4, 2019 during their conference in San Francisco. Taco Bell’s kiosks won for Best Restaurant, while Bell Canada Smart City Kiosks by Bell Canada won Best Kiosk. Delivery, kiosks… Read More »
Taco Bell new “All Access” program is aimed at providing an easy connection to the brand through delivery, group ordering and self-serve ordering.
built into the counter like the original McDonald test units
Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space. Yum operates the Pizza Hut, Taco Bell and KFC chains, and the company’s fourth-quarter results, released Thursday (Feb. 7), provided details about where those […]
Kiosks, too, are another area of innovation targeted by Yum in 2019. By 2020, Gibbs said, “our goal is to have 5,000 restaurants with kiosks.”
Indeed, according to that PYMNTS research, “larger chains are more likely than smaller ones to have in-store kiosks, and they’re also more likely to offer their own mobile apps.” That said, only 3 percent of QSR managers said that self-service kiosks stand as the most common method for placing orders.
Loyalty, too, is another feature that QSR customers want more of, with nearly 80 percent of them saying such programs are important to the future of success of QSRs. That compared with about 48 percent of QSR managers who said the same. Yum, according to its Q4 conference call, seems to be increasingly tilting toward those customer perceptions.