From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences
Today’s consumers have more food options than ever. The ordering experience is incredibly important, and a good one can keep customers coming back time and time again. To help guests navigate drive-thru menus, companies like Sonic, McDonalds, and THE.FIT have incorporated AI into their ordering to create a seamless transaction.
Taken from PSFK’s Food Service Debrief report, take a look at how these innovators have redesigned ordering to offer personalization and enhanced convenience:
Sonic, Mastercard and ZIVELO Global payment company Mastercard has partnered with self-service kiosk technology provider ZIVELO to trial AI-based voice ordering at select locations of the drive-in chain Sonic. At the restaurant, guests place their orders with an AI-powered voice assistant, while an integrated digital menu display can be customized in real time, taking into account context, like weather, time of day, season and location, as well as specific customer preferences. The system aims to streamline repeat orders and use data to offer personalized suggestions and loyalty rewards that are more relevant.
This partnership ensures safe, secure, and efficient transactions for businesses leveraging kiosks as a self-service POS solution.
SCOTTSDALE, AZ (May 14, 2019) – World-class kiosk manufacturer ZIVELO (best known for successfully deploying tens of thousands of kiosks to some of the largest retail and fast-food chains across North America) has partnered with Commerce Platform provider FreedomPay to provide fully integrated kiosk POS solutions to clients.
With successful deployments and solutions spanning multiple key industries, ZIVELO’s seamless integration with FreedomPay offers a secure, fast and convenient payment experience while simultaneously bringing digital engagement to the point of purchase. FreedomPay enables ZIVELO to safely accept credit card transactions through its PCI-Validated Point-to-Point (P2PE) card-present solution and a secure payment gateway, enabling trending technologies such as EMV and Contactless.
“We are excited to align with FreedomPay to bring enhanced payment technology and security to our customers, which span across industries such as restaurants, retail, healthcare, banking, hospitality, stadiums and large venues, and more,” stated ZIVELO CEO Healey Cypher. “FreedomPay will now be part of ZIVELO’s world-class go-to-market solutions portfolio so we can better serve our clients and their ever-changing demand for secure and cutting-edge payment solutions.”
The benefits of large-screen kiosks as a self-service solution in comparison to smaller format pole-mounted kiosks solutions have been proven time and time again over the years. Larger screens, big beautiful images, the ability to consistently upsell and offer LTOs in an engaging and strategic way, purpose-built to be durable in high traffic environments vs. computers built for personal use, it all leads to higher engagement, faster ROI that keeps on giving, and revenue lift per transaction. That said, ensuring that kiosks as a POS solution are highly secure and remaining relevant in a constantly evolving digital world is imperative. This partnership between ZIVELO and FreedomPay will offer the best of both worlds to business owners.
FreedomPay President and CTO, Chris Kronenthal said, “ZIVELO shares our ethos of providing a seamless transaction experience for consumers and we are delighted to enter into this partnership with an innovative and respected operator in the kiosk sector. Our innovative customer-centric platform solution gives merchants the ability to process complex transactions quickly and securely while offering scalability for the future, and we look forward to an extremely successful and long-term collaboration.”
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.
FreedomPay, the industry’s first Transatlantic payments solution platform, is driving the future of commerce and customer interaction. The FreedomPay Commerce Platform is the best way to simplify complex payment environments, enabling merchants with EMV, Tokenization, Contactless and DCC capabilities. FreedomPay maintains a robust internal security environment and is validated by the PCI Security Standards Council against Data Security Standard (DSS), as well as Point-to-Point Encryption (P2PE). Global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value-added services. FreedomPay provides broad integration across merchant point-of-sale sites, payment device manufacturers and payment processors, supported by rapid API adoption. For more information, please visit www.freedompay.com.
ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION
ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks
SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their existing relationships.
“With the rapidly growing demand for ZIVELO’s products, we are pleased to announce this collaboration.” Says Ryan Lagace, ZIVELO’s VP of Strategic Partnerships. “ZIVELO’s world-class products will now be part of the go-to-market DELL EMC OEM Solutions portfolio.”
With Dell Technologies’ strong brand power, technology portfolio and global reseller capabilities, ZIVELO looks to further meet the needs of clients, which range from restaurants and retail, to banking, healthcare, hospitality, and many more.
“This past year has been groundbreaking for ZIVELO,” says CEO, Healey Cypher. “ZIVELO has been long-established as a global leader in beautiful world-class kiosk hardware. With last year’s addition of OakOS – the first kiosk-only SDK and operating system – plus new services and financing arms, ZIVELO is truly a full-service kiosk partner for any company looking to join the self-service revolution.”
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. ZIVELO prides itself on a deeply consultative approach, and we’ve learned a thing or two, having successfully deployed over 15,000 kiosks. Plus, we are one of the only companies to provide a true total solution, offering hardware, software, services, and financing solutions from one trusted partner. When our clients see 20-30% ticket lift on average, increased customer retention, decreased overhead, and long-lasting ROI, what do you have to lose? If you’re ready to work with the best, give us a call today!
“ZIVELO has provided McDonald’s USA with Self-Order Kiosks since 2015. ZIVELO has been, and continues to be, a good business partner to McDonald’s in our deployment of Self-Order Kiosks in the US.” – McDonald’s USA
ZIVELO and Dell Technologies Partner on self-service kiosks was last modified: May 22nd, 2019 by News Editor
Preface – We’re at an inflection point in physical retail experiences:
2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue solidify their positions of growth by opening physical stores, and as retailers turn to their previously under-capitalized fleet of stores (after-all, they were investing in the big growth of ecommerce when 90%+ of their sales still happen in stores).
Success stories like Target, which invested $7BN in 2017 into capital improvements, are encouraging other retailers like Ulta, Home Depot, and more to follow suit. (For any haters/mathematicians, while the absolute square footage of retail closures is still closing at a notable pace because of big brands like Bon Ton, Toys”R”Us, and others shuttering their doors – it’s the continued results of a consumer flight to quality).
So, now that it’s come to it, what do you do? How do you revamp your stores? Many times when we sit down with retail executive teams considering building out the future of their store fleets, the words on the board begin to look like a TechCrunch word cloud. “AR! VR! Chatbots! A.I.! Drones!”
But the reality should be, well, different. When considering deploying retail technology your team’s decisions should center around one singular ideology: human interactions have to come first, and technology should come second. And that technology, by the way, should beautifully integrate into authentic store experiences. Consumer expectations are still out-pacing a lot of the retail experience of today.
The retail market itself is on the cusp of massive change as it sprints to meet these demands. In this white paper, discover ways to thoughtfully execute retail-technology solutions that enable experiences that delight customers, empower associates, provide unprecedented analytics, and measurable sales growth.
Scottsdale, AZ (October 2, 2018) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to McDonald’s across North America) is proud to announce the completion of a Distribution Partnership with BlueStar to streamline the company’s ability to meet increasing demand.
Founded in 1929 with a network of over 12,000 value added resellers, Bluestar is a leading global technology distributor of a variety of solutions, including Point-of-Sale, ADC, RFID, Digital Signage, kiosks, and more.
“We are excited to align with ZIVELO to bring enhanced kiosk technology to our customers within the channel,” says Mark Fraker, VP of marketing with BlueStar. “Through this partnership, BlueStar will be more capable than ever of filling the needs of our resellers in all verticals, providing complete kiosk solutions to fit any demand or situation.”
ZIVELO, a public computing technology company that offers self-service kiosks and digital signage solutions to multiple key industries, is poised to leverage this best-in-class partnership to meet the needs of the Channel.
“With rapidly growing demand for ZIVELO from the Channel, we are pleased to announce our strategic distribution partnership with BlueStar. Channel partners will now be able to leverage BlueStar’s best-in-class distribution capabilities to provide ZIVELO’s full-service turn-key solutions to their clients” says Ryan Lagace, ZIVELO’s VP of Strategic Partnerships.
With BlueStar’s strong purchasing power and global distribution capabilities, ZIVELO looks to improve efficiencies and meet demand in their robust QSR and Retail verticals, while expanding verticals such as banking, healthcare, hospitality, many more with our new Value Added Reseller (VAR) partners.
“This has been a groundbreaking year for ZIVELO” says ZIVELO CEO, Healey Cypher. “ZIVELO has been long-established as a global leader in beautiful world-class kiosk hardware. With this year’s addition of OakOS – the first kiosk-only SDK and operating system – plus new services and financing arms, ZIVELO is truly a full-service kiosk partner for any company looking to join the self-service revolution.”
Media Contact: Mary McCauley 877-494-8356 email@example.com
About ZIVELO ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage, including hardware, sortware, services, and financing. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco, CA and Seattle, WA. For more information, please visit http://www.zivelo.com/.
About BlueStar BlueStar is the leading global distributor of solutions-based Digital Identification, Mobility, Point-of-Sale, RFID, Digital Signage, and Security technology. BlueStar works exclusively with value-added resellers, providing them with complete solutions, business development and marketing support. The company brings unequaled expertise to the market, offers award-winning technical support and is an authorized service center for a growing number of manufacturers. BlueStar is the exclusive distributor for the In-a-Box Solutions Series, delivering hardware, software and critical accessories in one bundle with technology solutions across all verticals. For more information, please contact BlueStar at 1-800-354-9776 or visit www.bluestarinc.com.
Bluestar and Zivelo Announce Distribution Partnership was last modified: October 3rd, 2018 by News Editor
This article reprinted with permission from ZIVELO. Click here for complete article.
By ZIVELO |
If you are considering implementing kiosk or digital signage options in your business, the number of details and logistics to navigate and manage can be overwhelming. Large Scale Deployment Considerations. Hiring internally to manage these processes would be time-consuming and expensive, and other manufacturers don’t offer world-class customer service and account management from discovery to post-deployment like ZIVELO does. We pride ourselves on our consultative approach, and the experience we bring to the table, having successfully deployed thousands of kiosks at a time to notable brands around the country. ZIVELO is more than a kiosk manufacturer. With software, hardware, and services options, we’re truly a one-stop-kiosk shop.
WHAT GOES INTO A LARGE-SCALE KIOSK DEPLOYMENT?
Account Management: ZIVELO’s Account Managers are subject matter experts on the product as a whole including product support, production, and processes necessary to institute a successful kiosk deployment. We take point for all aspects of deployment, ushering your company through each and every step of the kiosk design, ordering, deployment, and integration process.
Software: Compelling user experiences are driven by software working in harmony with hardware, and we understand the best practices that go into successful software creation for every unique use case. Whether our clients have their own software solution, want to work with a third party software developer, want our software team to develop a platform for them, or want to build their kiosk software on OakOS, we plan and strategize with them every step of the way.
Innovation Lab: ZIVELO’s Innovation Laboratory consists of in-house experts who are responsible for conceptual design and monitoring of our products to align with current and anticipated kiosk industry standards such as ADA regulations, ergonomics, and overall ease-of-use.
Hardware: Choosing the right hardware to go inside and run your kiosk is extremely important. ZIVELO maintains relationships with many hardware partners so we can always source the best component for your use case for the best commercial price available. Learn more about what makes our kiosks so different here.
Engineering: Each product release from Engineering is thoughtfully designed, boasting key modular features to allow for ease of serviceability and component upgradability for years to come. We specifically engineer each kiosk chassis to house universal bracketry for major components which allows for integration of components of various form factors without modification to the enclosure. The ZIVELO engineering team works closely with nationally accredited safety certification labs to incorporate key design elements and engineer our kiosks to be compliant with these safety standards. We primarily certify our units to comply with UL 60950-1 and CSA 22.2 standards which cover both the United States and Canada.
Manufacturing: While in manufacturing phase, the product truly comes to life through both initial production level prototypes as well as final production or large-scale product deployment. Through ZIVELO’s refined manufacturing process, we employ robotic welding, laser cutting, turret punching and component integration, and rigorous quality assurance and validation testing. Plus, learn more about how our multi-phased approach to manufacturing reduces risk here.
ZIVELO’S SIMPLE, SINGLE-SOLUTION HANDLES ALL OF THIS FOR YOU! READY TO GET STARTED? CALL 877.243.9519 TODAY!
Richard Slawsky is an Educator and freelance writer, specializing in the digital signage and kiosk industries.Louisville, Kentucky Area
ZIVELO Wins 2 Awards at ICX Summit for Achievement in Interactive Customer Experiences.
The #1 QSR mobile kiosk company receives two awards
Dallas, TX – June 13, 2018 – ZIVELO, the leader in interactive self-service kiosk and digital signage solutions in the QSR arena, has been appointed to receive two prestigious awards at the ICX Summit in Dallas on Wednesday, June 13, 2018. The Elevate Awards honor the individuals and organizations that are pacesetters in using technology to elevate customer experience.
ZIVELO will receive Best ICX Deployment: Restaurant and Best ICX Deployment: Financial Services at this year’s ICX Association Elevate Awards for providing nearly 10,000 kiosks to one of the top three QSR’s in North America, and for their groundbreaking virtual banking expert kiosks deployed at a top US-based financial institution.
ZIVELO produces award-winning, self-service kiosk and digital signage solutions for a portfolio of global companies. This includes the top three fast food chains in the nation, as well as top brands across the retail, banking, healthcare, restaurant, and hospitality industries. Their newly launched software product, OakOS, allows ZIVELO’s customers and third-party developers to rapidly build and deploy applications with the only developer kit designed for kiosks. Clients can now develop fully-functional applications within days, by using OakOS’ comprehensive web-based frameworks and SDK. Backed by ZIVELO’s network of support technicians, this comprehensive offering removes previous common barriers in the industry.
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage. For more information, please visit http://www.zivelo.com/.
ZIVELO Wins Two Awards at ICX Summit was last modified: June 14th, 2018 by News Editor
Many restaurants in the industry begin their self-service technology journey with a pole-mounted tablet solution.
However, these solutions don’t significantly disrupt consumer behaviors to increase ticket size and ROI. Additionally, they break down easily, the entire unit has to be replaced when this happens, and this solution is often scrapped in order to deploy a new product set at significant additional cost. Below we have outlined just a few of the benefits of our large-screen solutions, with durable commercial-grade components, the ability to update and repair individual units thanks to our modular design, and more. Plus, all of our product footprints can be adjusted to fit any size and space while still leading to greater ROI than other smaller screen solutions. It’s time to discover the ZIVELO difference, and rely on our experience successfully deploying thousands of kiosks to the top QSR’s in the nation. Are you ready to work with the best?
ZIVELO AND OAK LABS MERGE TO REDEFINE PUBLIC COMPUTING
The two companies join forces to pave the path for the future of interactive technology
San Francisco, CA and Scottsdale, AZ – May 15, 2018 – ZIVELO, the Scottsdale-based public computing technology company that offers self-service kiosk and digital signage solutions, today announced it has acquired Oak Labs, Inc., the San Francisco-based software company best known for its interactive retail technology, powered by OakOS.
This acquisition positions ZIVELO as the first interactive experience provider to now offer a comprehensive suite of powerful software development tools on top of its proven hardware product line and services offering. Healey Cypher, co-founder & CEO of Oak Labs, will be the new CEO of ZIVELO and Ziver Birg, founder & CEO of ZIVELO, will serve as Executive Chairman.
ZIVELO will continue to produce its award-winning, self-service kiosk and digital signage solutions for a portfolio of global companies. This includes 3 of the 5 largest QSR’s in the nation, and top brands across the retail, banking, healthcare, restaurants and hospitality industries. With OakOS, ZIVELO’s customers and third party developers will now be able to rapidly build and deploy applications using the only developer kit designed specifically for kiosks. Within days, clients can develop fully-functional applications using common web-based frameworks and a comprehensive SDK. Backed by ZIVELO’s network of support technicians, this comprehensive offering aims to remove the barriers that have previously challenged mass adoption of these technologies by brands and developers alike.
“People don’t realize how frequently they use kiosks,” said Cypher. “Public-computing is becoming ubiquitous as customers demand easy, self-service experiences that don’t require downloading an app. However, historically building and deploying kiosk programs has been way too hard. The new ZIVELO introduces the first kiosk software developer kit on top of our beautiful product line. Building a kiosk experience has never been easier.”
Credence Research recently reported that the kiosk market is a $6B+ industry, and is poised to grow past $30B by 2025 as self-service technology adoption continues to grow across key verticals globally. Well documented business cases tie kiosks to 30% basket-lift, increased efficiency, enhanced data collection, and higher productivity per associates.
“With this acquisition, we will now offer advanced software solutions which, combined with our wide range of products, has the potential to transform how this industry operates. We can now solve our customers’ largest kiosk program challenges and better deliver the business results they seek,” said Birg. “As a veteran of this industry, I have never been so excited about where we are headed.”
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage. For more information, please visithttp://www.zivelo.com/.
ZIVELO and Oak Labs Merge was last modified: May 15th, 2018 by News Editor
ZIVELO Virtual Banking Expert Kiosks are Designed to Connect Your Customers with Expert-Level Services Regardless of Location
PHOENIX (April 06) – ZIVELO designs, manufactures and supplies Virtual Banking Expert kiosks to some of the largest banking and financial institutions in the country. These kiosks provide business solutions such as connecting customers with Virtual Banking Experts that can handle complex financial services during and outside of branch hours, regardless of location and peak loads in branch traffic.
These specially designed kiosks offer a way for financial institutions to connect with customers and provide services that may not otherwise be available within individual branch locations. Alternatively, some branches may have underutilized or over-extended staff depending on demand and day to day traffic. When kiosks are placed in high traffic areas they encourage interaction, and they can also be placed in dedicated, card accessed rooms that can be utilized by customers outside of regular business hours extending the bank’s hours via kiosk-based interactive remote banking staff.
The technology behind the Virtual Banking Expert kiosks can be custom designed with touchscreen displays, HD cameras, motion detection, speakers, card readers, microphones, and more. ZIVELO’s unique patented modular design solutions make maintaining and updating kiosks with new technology low-cost and efficient, without having to ship or replace entire units. Segregated data paths are used to facilitate compliance with strict banking data security standards so that customer data is never compromised, even when wirelessly instigating videoconferencing capabilities.
“Our banking solutions systems have allowed Financial Institutions to improve the efficiency and time management of their bankers while increasing customer satisfaction at the same time.” said Chris Augur, President of ZIVELO. “Data from our customers has shown that video conferencing allows banks to more efficiently utilize staff, while offering additional convenience and extended benefits to their customers, and increasing interactions per branch.”