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Sports Betting Kiosks: The Future of Sports Wagering

Sports Betting Machines: The Future of Sports Wagering

Last updated – November 2019

In-Depth Articles

Sports Betting Kiosks A Growing Favorite All Over U.S. — But Not In Vegas

Bulging Wallets

Interesting Sports Betting Kiosk Related News

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Where can I place a legal online sports bet?

New Jersey sports betting sites

New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.

To date, there are 13 NJ sports betting apps on the market.

Pennsylvania sports betting sites

Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.

State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.

Nevada sports betting sites

Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.

Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.

West Virginia sports betting sites

West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.

The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.

Rhode Island sports betting sites

Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.

Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.

Mississippi sports betting sites

Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Other Links

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/

Contact KI for more information on sports betting kiosk

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Gaming Kiosk and Player Loyalty Kiosk – How kiosks are revolutionizing gaming

Originally published on GGB March 22, 2019.  By 

Excerpt:

Touch screen, touch points.

Kiosks sport increased influence in the gaming world. From hotel check-ins to food ordering, cash dispensing and now sports betting, these unofficial goodwill ambassadors flaunt new stature. Perhaps no other device mingles with so many revenue areas. Kiosks also have an envied parallel use in other industries: at airports, at doctor’s offices, in supermarkets. Casino patrons already embrace this technology.

What an ascent. The sector once primarily dealt funds the way gas stations replenish a car’s tank. Then its role spread to check-cashing, wayfinding, messaging and jackpot pay. Kiosks became freestanding, wall-mounted, hand-held forms of customer service, used on walls, in corners, in lobbies, or near the gaming action.

A look around the industry reveals their new creative deployment. Some extend kiosk features to a phone. Others lessen the costly check-in and check-out logjam. Food courts increasingly use them to speed delivery methods.

Kiosks also become a flashpoint in the proliferation of sports betting.


Express Train

rGuest Express Kiosk

Sometimes, fast and steady wins the race.

Kiosks reducing check-in times are invaluable, particularly to customers enduring a cross-country flight to gamble. A check-in of 30 minutes to an hour at the end of a 12-hour cross-country travel day creates a risky first impression to the gambler. A system bypassing that logjam produces a strong one.

More properties have reduced overhead and enhanced customer satisfaction by providing a kiosk.

Agilysys, the Alpharetta, Georgia-based global provider of next-generation hospitality software solutions and services, maintains an aggressive presence in the kiosk space. One of its latest introductions is rGuest Express Kiosk, designed to expedite guest service with self-service kiosk check-in, room key encoding, check-out and folios via email.

Company officials say rGuest Kiosk expedites guest service operations by enabling them to check in, encode a room key, check out and email a folio—all without having to wait in line at the front desk. The rGuest Express Kiosk is a self-service solution that integrates with both Agilysys Visual One PMS and Agilysys Lodging Management System.

  • The rGuest Express Kiosk allows guests to obtain an email copy of their folios at any time during their stay, without checking out.
  • Guests can also request that folio receipts be emailed or mailed to an address based on information captured in Visual One or LMS. Special messages, vouchers and printed instructions can be provided to guests based on management-defined criteria.
  • By automating check-in and check-out, employees concentrate on providing the guest services that help create a lasting impression.
  • Guests can also reprint room keys at any time during their stay.

Agilysys has been a leader in hospitality software for more than 40 years and continually enhances its product lineup.

In 2017, Agilysys unveiled enhancements to rGuestBuy, its groundbreaking self-service kiosk POS solution that extends point-of-sale reach, improves guest service and reduces staff demand, plus enhancements for Café workflows and a new Grab N Go guest experience.

Company officials cite industry reports indicating that 63 percent of resort guests prefer kiosks as their paying vehicle for buying food.

Link to Agilysis


Kiosk Competition

Olea Monte Carlo kiosk

Olea Kiosks, based outside of Los Angeles, is a kiosk powerhouse. Its clients include Boomtown, Caesars, Chickasaw Nation, Hard Rock, Tropicana and Empire Casino/Yonkers Raceway, among others. The company has deployed hundreds of kiosks in the gaming sector for player loyalty, and works with all software partners including Scientific Games, Agilysys and IGT properties, according to Craig Keefner, its manager of kiosks.

(Olea also is a founding board member of the Kiosk Manufacturer Association and has multiple members in the Kiosk Hall of Fame.)

From a sector viewpoint, Keefner cites a bullish Frost & Sullivan report on self-service kiosk projected revenue. It climbs dependably from 2014 results through 2022 in all major worldwide regions. This analysis reflects a trend the industry covets: a steadily improving niche, especially one that lowers labor costs.

Olea forecasts robust demand in the player-loyalty realm and growth potential in the hotel check-in, food/buffet ordering kiosks and sports betting areas.

“According to a May 2017 Oxford Economics Report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the (U.S.) GDP,” he says. “The market has an inherent ‘burst cycle’ to it with the deadline on bets. You want to convert all those would-be bettors, and you have a limited time to do it. Mobile betting terminals that can be deployed at those times would help.”

What would that look like?

“Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet,” he indicates. “As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.”

Keefner ties projected food-service demand to rising wages and focus on more healthful and costly menu items. “Whether deployed inside or at the drive-through, our units will speed orders and improve accuracy, all the while letting operators reassign staff to more critical roles,” he says.

All of this will keep the company busy. Olea designs and builds self-service terminals. Its 2019 fleet includes a line of cash/currency transactional “standard” units. Olea has been building for the OEM channel up to now, and has begun releasing those units as standard models.

“We make both player loyalty and the hotel check-in/self-order kiosks used in non-gaming mode,” Keefner says. “Generating player loyalty cards on the spot instantly is the main function. Our units can verify credentials such as a driver’s license and print ticket stock. Dual touch-screen displays are 22 inches, and accommodate wide-screen format for the software (16:9 aspect ratio as compared to older 5:4 aspect).

There is an attractor screen to entice users and identify the purpose for the machine as well as programmable LEDs to add the Vegas or sizzle visual experience. Our Monte Carlo is our flagship unit.”

The product visually stimulates with two large displays and brilliant LED lighting. Keefner says kioskmarketplace.com named it the most innovative gaming kiosk for 2017.

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