Category Archives: Kiosk Design

Frank Mayer and Associates, Inc. Member

Frank Mayer and Associates, Inc. is one of our charter members of the Kiosk Industry Group. A short profile follows.

Frank Mayer and Interactive KiosksKiosk Frank Mayer

Interactive kiosks are the gateway to connecting with consumers at retail.  Kiosk experience includes online sales, product demonstrations, consumer behavior tracking, mobile applications, employment and much more.

Founded in 1931, Frank Mayer and Associates, Inc. is a third generation, family-owned company based in Grafton, WI. Throughout the years, we have embraced transforming design concepts and ideas into a reality within the in-store merchandising industry.

Today, Frank Mayer and Associates, Inc. is a leader in in-store merchandising and is recognized in the point-of-purchase industry for the company’s ability to meet and exceed clients’ expectations.


“In an ever changing marketplace, we are the constant that provides you with a creative, responsive and thorough approach to every in-store merchandising or interactive kiosk program. Our mission is to create an environment which focuses on turning targeted in-store merchandising initiatives into guaranteed results.”

– Michael Mayer, President


Frank Mayer and Associates, Inc
1975 Wisconsin Ave.
Grafton, WI 53024
P: 855-294-2875
F: 262-377-3449
info@frankmayer.com

Contact Frank Mayer

New Kiosk Website by Kiosk Innovations

Editors Note: We have known Neil Nguyen of Kiosk Innovations for over 15 years and his team is one of the most skilled and innovative self-service kiosk & digital signage design firms we know.

Denver, CO – 09/20/16 — Kiosk Innovations is proud to kiosk innovationsannounce the launch of our new website! A great deal of time and effort went into the design and layout to ensure a quality user experience when shopping for kiosk solutions.

Our website has many new features intended to make our visitors experiences positive and memorable. Photos, galleries and graphics are just a few of the new features you will see dispersed throughout the site to create a more visual experience, drawing attention to our niche of unique custom designs and solutions, giving more transparency to our manufacturing capabilities.

kiosk innovations digital signage
Click for full size image

The new modern layout is intended to match our ideals of being innovative, giving insight to the path we hope to set in the coming years, and enabling our visitors to navigate and explore the website with ease. Feel free to take a look around and explore the new website at:

Kiosk Innovations Social Channels

Don’t forget to connect with us on our social media platforms as well for more content and updates to keep up to date on our growth, progress and innovations in the coming years.

 


About Kiosk Innovations

Kiosk Innovations has over 25 years experience in standard and custom kiosk design and manufacturing. Kiosk Innovations is charter member of the Kiosk Industry Association.

Office Location: 470 E 76th Ave Unit 3B Denver, CO 80229
Telephone: (303) 287-7004
Toll Free: (855) 405-4675
Fax: 303-459-5169

info@kioskinnovations.com
sales@kioskinnovations.com

KIosks vs Kiosks

A very nice article on usability and design by Digital Wellbeing Labs. This is earlier review of earlier iterations of the “cool unit” that was just deployed at JFK.

wstf_kiosk_entrance

Why do some kiosks appeal, whilst others are frankly just repulsive? I have this weird relationship with kiosks in public places. As a classically trained interaction designer I am compulsively attracted and start poking them to see how they react to my avances. Some kiosk types such as ticket dispensers and ATMs are utilitarian and are aimed to speed up purely functional transactions. Other types aim to guide the public to their destinations or attract passerby’s to engage with one or another dynamic brand.
It’s incredible what kind of mess there is out there. Sometimes to the point of being hilariously tragic. Many kiosk variations are present in public spaces. After more than two decades of various types of displays one would expect that engaging and usable versions are commonplace. Take for example the ticket kiosks for the Heathrow express and how many iterations and changes of language it took to achieve a reasonably usable system … and it’s still not quite there. Quite often it is not about the overall idea of placing a kiosk in a particular environment, but it comes down to small details in the implementation and the successive management of the set-up that determines acceptance and success.

It’s about time we create a Michelin-Star type rating for public services with a special section dedicated to kiosks and websites.

Mind you these systems are rather expensive to implement. In the professional press and in marketing blurbs most of these systems are praised as the ultimate in customer service and brand representation. But, if you look underneath the hood it is consistently a ragbag of off-the-shelf components, clumsily assembled and arranged according to limited space into a custom made shell. So why is it, that quite often the implementation of the interaction is left to someone who has been playing around in Powerpoint, or these days, an intern in his second term using Flash? I am regularly baffled by the logic of navigating the menu on most kiosks. It seems that few ever applied serious user testing. And with user testing I don’t mean just being able to perform a given task, but actually taking into account the whole environment, the role it fulfills in the complete user experience, in which the kiosk is placed. I will get back to this with various examples in future posts. I will also discuss in another post how things go seriously wrong when the UI on kiosks is laid out in such a way, that value added services are pushed to the top and the actual purpose of the kiosk is hardly to discover.

An excellent recent example of the good and the bad are the information kiosks placed at the new international train terminal of the Eurostar at St Pancras in London and the kiosks found spread around the new Westfield Shopping Mall in White City, West London.

Both fulfill similar functions; find a store or service around you, locate the toilets, highlight any events and push some advertisements etc. Both are located in very dense, high footfall environments.

I’ve spent some time observing the use by the public of these kiosks and one thing is immediately evident. Whilst the kiosks in St Pancras attract the occasional passerby, the kiosks at Westfield are in constant use.

So here is my thinking, purely empirical and subjective:

  • Placement of the kiosks

st_p_hall

St Pancras – Nowhere near any main entrances and always just out of the way of high footfall areas like escalators. One actually has to almost search for them even when they are highly visible standing throughout the environment. On the other hand, there is little incentive to use them as most of the few shops and services are located along a linear path from the various entrances to the platforms and you will eventually bump into what you may or may not be looking for.

wstf_kiosk

Westfield – The kiosks are exactly where you expect them, at dominant locations in the center of entrance areas and on major crossways. One reason for the popularity of the way finding kiosks may be that design specifications of the rest of the environment did not allow to easily find shops whilst scanning the alleys. There are no signs protruding into the corridors, so one needs to stand almost in front of the stores before being able to identify them.

  • Physical design

st_p_totem

St Pancras – The kiosk totems reflect an early nineties design sensibility. Large vertical units trying to fullfil multiple way-finding and information tasks. There are two screens mounted above each other. On top, a general information streaming display, with time, weather and departure info, arranged in portrait format. Below, a touch screen in landscape format, suggesting some kind of relationship between the two screens where there is none. On multiple visits I noticed that some of the displays were out of order. In case you are not aware where you are, the designers ensured to splash the St Pancras name/logo in a prominent position on the totem, instead of using this space for meaningful labels to identify, for example, different meeting location throughout the station.

wstf_kiosk_side1

Westfield – This is seriously clever design. The light, almost fragile modern look. The two sides of the kiosk at different angles and slightly different heights to accomodate different user requirements. The table-like setting allows the users to maintain awareness of the environment without having their views blocked. The angle of the displays actually invites to linger and try different options. I am not sure about glare and reflections on the screen but it didn’t seem to bother users too much. I believe the units have been supplied by the BF group but I can’t figure out who designed the units or who actually provided the user interface other than that the original signage for the mall was designed by the Portland Group. The materials used in the Kiosks seems to be the Corian-like LG Hi-Macs which is used all-over the mall. Unfortunately we’ve spotted on some repeat visits some tension chipping around the displays on a few kiosks.

  • User interface design

st_p_menu

St Pancras – Why do designers always try to re-invent the world just when about everyone has got used to one or another interface navigation standard? The main navigation menu button is situated at the bottom right, at about hip-hight, nicely out of sight for most users. More annoyingly each time you press the menu on the touch display a short animation shows a set of button choices stumbling to arrange themselves into a list. If I am in a hurry to reach my train and I have to wait again and again for a 3 second transition to pass by whilst I am navigating the menu, I will soon abandon the kiosk. And what does this animation say about the St Pancras terminal brand? Apart from the placement of the Menu button did the designers actually consider it to be good practice to hide the most common menu options from view, so that the users have no clue what options are available at a glance at any time during interaction with the kiosks. I fully support simple looking interfaces but in this case, out of sight is out of mind .It seems that the content and some of the navigation is provided by completely different agencies not working to the same style spec.

wstf_ui_browse

Westfield – Even if the touch displays seem not to be as responsive as they used to be shortly after opening, you generally get what you are looking for. Not that it will be any easier to find the actual physical location afterwards. The interface to send a way-finding message to your mobile is probably one of the best implementations I’ve seen so far. Sure one can disagree with the level of menu options in the menu bar at the top that includes of al things “jobs”, or the wording of the bread crumbs underneath the menu, but overall this is a very decent job. I still don’t know who designed the UI but whilst browsing I came across terabyte from New Zealand who did an at least great looking UI for Westfield kiosks in NZ.

There can much more be said on a heuristic level of these two similar, but yet again very different kiosk experiences, but this sums up some of the key issues with current kiosks or info-pods, or whatever you want to name these in public spaces.

links :

http://www.bfgroup.co.uk

http://www.stpancras.com/

http://uk.westfield.com/london/

http://www.portland-design.com/

http://www.terabyte.co.nz/our-work/westfield-navigator-kiosks.aspx

http://www.himacs.eu/

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3 Comments

  1. The touchscreen UI’s for the Westfield Development were designed and built by Instant Business Ltd (www.ibltd.com)

    Thanks

  2. Here’s a few more things to consider in the Kiosk Theory 😉

    Theme: maintain a flirting relationship in the human-kiosk-interaction (HKI)

    1. Kiosks placement directed near gathering/rest points – such as snack spaces, not just near main entrance or centre of floor/mall.
    2. Kiosk-to-Kiosk spatial relationship that exuberates artistic impresssions – create a Kiosk genre…
    3. Include e.g. Google search-like, mappable-like feature in it, and allow mashup features on Kiosks (including real-time feeds on news, weather, etc…)
    4. Have colourful meaningful facade amongst Kiosk community (yep, that’s right a Kiosk is a community member of space-time and lifestyle). Try color changing Kiosk triggered by ambient temp, pressure, or sound.
    5. On point 5: A zebra wavy black-white Kiosk in a Zoo, may be more meaningful, than a milky white zonky Kiosk.
    6. I agree that Kiosk doesnt have to be represented as boxy or rectangular protrusion.
    7. Be a trigger (if not a representation)of human emotions – a flower shaped Kiosk, a “Thomas the tank engine” Kiosk in PINK, … a tourist attraction at par to the Eiffel Tower, et al. A blackberry or an iPod (contemporary icons) looking Kiosk, could possible get the associated manufacturer involved in sponsoring Kiosks.
    8. Acknowledge that Kiosk has feelings too – let the entity be the centre of overflowing attraction, for goodness sake.
    9. On point 8: In addition, Kiosk can be slightly off the ground, and red-carpeted, named and knighted… Sir Kiosk of Westfield.
    10. BTW, don’t try making love with Kiosk… flirting with the entity should be enuf 🙁

    The mind wonders…

  3. Excellent article, I agree that for public facing interactive displays, it is so important to make the solution a welcoming experience and then once engaged, deliver what the customer needs in the shortest time possible.
    Satisfying this requirement really comes down to the following areas:

    • Reliable touch technology that does not restrict the kiosk design, even better, pick one that can enhance the design and is completely resistant to the unrelenting demands of public areas
    • Fast response when selecting content
    • Keeping the content simple relevant to the point and up to date!
    • Easy and intuitive navigation, for example large navigation buttons in your face and close to the centre of the display, you can lose your customer in an instant if navigation is just too hard!
    • Please please no tiny A to Z directories
    • Never have the terms “KISS” and “less is more” been more relevant than when large interactive displays are deployed for public facing applications like kiosks, through retail windows, bus shelters, wayfinders etc

    We have all experienced very bad examples which can very quickly disappoint an impatient customer, however it is also good to see that some very fine examples appearing that engage and do the job they were designed to do.
    Thanks for reading
    Mike

 

Digital Wayfinding – Cool Project

Cool project.
2016 JFK Digital Wayfinding project by OpenEye Global and Ikoniq.

Background

Ikoniq has a relationship with Westfield and has done a few projects together starting with something called the Wall Shop in Newark Airport.  It is a retail store to help local businesses get access to the airport facility.  Giving back to the community, per se.   It was an interesting project because it is 20’ long, but had to be delivered through the small elevator in the concourse.  Lots of interesting lighting and glass, when it’s open nothing disturbs the retail space, when it’s closed, the glass doors secure the unit and it gives the appearance of as museum case.

http://www.ikoniq.com/jersey-bound/

The next project Ikoniq did was for JFK and it is the directories you see in the video.  It is actually a design that Westfield used in Europe, the programming was done by Openeye Global and 22 Mile.

Ikoniq just delivered another project to LA, for gate info and way finding.  The programming on that one was done by Westfield Labs.

Westfield from OpenEye Global on Vimeo.


Ikoniq is full service Remote Merchandising Unit provider based in New York.  Greg Swistak is the CEO and is a member of the Kiosk Hall of Fame.

Kiosk Greg Swistak

 

Related Article

kiosk versus kiosks article

Related Posts

Kiosk FAQ Frequently Asked Questions

Kiosk FAQ is intended to answer those questions that we are asked frequently, no surprise there.

Kiosk Mode
Kiosk Mode
Kiosk Best Practice
  • Report on Usage of USPS kiosks  usps- report.pdf
  • Eliminate admin accounts in the OS.
  • Learn from others
How to Setup Kiosk Mode

Example FAQ for Outdoor Kiosks

Why Outdoor kiosks cost so much

Outdoor kiosks are typically two, sometimes three times the cost of indoor kiosks. The reasons are varied but can best be summarized as follows:

Kiosk Design: An outdoor kiosk needs to be designed from the ground up as a watertight enclosure. It is generally not cost-effective to try to modify an indoor kiosk model to be outdoors compliant. The primary reason for this is that the kiosk needs to have all seams watertight and must be insulated on the inner walls to protect from heat and cold. Outdoor kiosks also need to be much more durable in construction as they will more often than not, be in unsupervised environments. After all is said and done, the outdoor enclosure (the cabinet only) is twice the cost of a comparable indoor unit.

Kiosk Display: The monitor must not be susceptible to .sunlight washout.. The effect is most commonly seen on ATM machines in the sunlight: you cannot read what.s on the screen due to direct or indirect sunlight. The solution is high backlighting and this can only be done on LCD monitors. LCD monitors in themselves are a bit more expensive than CRT monitors, although the cost differences are narrowing. High backlighting more than triples the cost of a LCD. For example, a 15. LCD with touch screen and with high backlighting and will cost about $2,000. The decision to use high backlighting is up to the customer but if they decline, we will want that in writing. Before you ask, we will not deliver outdoor kiosks without the LCD solution. We will never provide a CRT solution. The CRT approach has proven to yield unsatisfactory results and we want no part of that since an unsatisfactory monitor solution is virtually assured.

HVAC: The kiosk may well require a heater/air conditioner installed to maintain an acceptable temperature and humidity inside the kiosk. Depending on the environment, we may have to use various degrees of air treatment methods, which may add up to $3,200 to the cost of the kiosk. There are some areas in the country that may allow outdoor solutions without HVAC or your outdoor installation may be in-wall where you can take advantage of air conditioning in the building for your kiosk. The issue, however, is not only heat but also humidity. Protecting the electronics inside the kiosk is expensive.

UL Testing: Any kiosk that goes outdoors MUST pass the official UL tests for outdoor electronic enclosures. These UL tests ensure that the units are truly waterproof and more importantly, are shockproof in the rain and snow. Liability is the issue here. We will not build an outdoor unit without this testing, so don.t even ask us to do so. If you get an outdoor kiosk from KIOSK or our other sponsors, it will be UL tested. UL testing cost at one time was $1,500 to 3,500 for the first kiosk and $250 to $350 for every kiosk of identical design thereafter.

PC Hardware:  Because of heat generated by the components inside the kiosk (mostly by the LCD and the PC), we recommend the use of a very small form factor, low heat generating PC. This adds to the PC cost a bit but lowers the amount of heat that must be removed by the air treatment/conditioner system. Bigger PCs generate more heat and more heat means more expensive and capable air treatment/conditioning which costs more, etc., etc.

Kiosk installation:  This is an extra and un-calculated cost of outdoor kiosks. Typically, outdoor kiosks need to be bolted to the ground, which implies that they have a level cement slab on which to be mounted. There must be power and whatever other connectivity you will need, delivered to the kiosk (frequently underground and through the cement slab). The power cables and connections must also be watertight and in agreement with local electrical standards which vary from state to state. The site preparation for this could be costly and time-consuming, as you will have building permits, specific guidance from the state or local government, specific subcontractors that must be used and related costs and delays to complete this.

How to Build kiosk hardware| ARCA

How to build Kiosk Hardware blog entry by ARCA

Finding information on building a kiosk from scratch is difficult.   Where should you even begin? There’s a lot to try and figure out.  Software.  Hardware.  Integration.  Deployment. As a fun project, I decided to try and forget everything that I’ve learned about kiosks and start from the beginning.  Thankfully, forgetting everything came pretty naturally to me.   Essentially—I wanted my mind to be a blank slate.   So, like everyone else, I started with Google.  My first search query was “developing a kiosk from scratch”, and the results were a bit disappointing.  The only one that really grabbed by attention was a case study from Elo Touch Solutions titled “Strategies for Successful Kiosk Implementation.”  In the case study, Elo did a great job of talking about the growth of the kiosk industry, suggestions for kiosk deployment, and the importance of touch technologies.  But as you can imagine, since Elo is a for-profit company it was skewed towards their technology.
Source: arca.com

More How to Build Kiosk Hardware resources here:

The Case for Self Service

Custom self-service kiosk or commodity?

Guide to Picking a Kiosk Provider

Kiosk Commentary – Is That You Kiosk – I hardly recognize you

Is That You, Kiosk? I Hardly Recognize You
David McCracken

CEO of Livewire Digital – Connecting the world through technology to solve business problems and drive revenue

Is That You, Kiosk? I Hardly Recognize You

Remember when your phone was something that you used to talk to other people? It didn’t store numbers, it was attached to a wall, and for some, even had a rotary dial. Now compare that to the phones of today. They record video, they connect you to the entire world, and they can do this from practically anywhere. While the “phone” of today and the “phone” of 20 years ago share the same name, they are completely different in practice.

We’re seeing the same transformation with kiosks. What once were clunky, single-function machines are now flexible, omni-channel experiences.

We really should start calling them “smartkiosks” to differentiate just how different they’ve become. [TWEET THIS!]

And the interactive kiosk trend is only going to continue growing.

Growth of Kiosks

Self-service kiosk transactions are growing at a steady 7% annual rate in North America (Source). Why are we seeing this growth? [TWEET THIS!]

Well, first, it’s because today’s kiosks greatly enhance the experience for the customer. They are faster and less error-prone. They enable connection and a truly omni-channel experience. And they allow customers to get the information on their terms, a trend modern customers are growing to expect.

We’re also more comfortable with the technology. We’ve moved from saying “I just want to talk to a real person” to preferring the speed and efficiency of kiosk technology.

What to Consider for Your Kiosk

When investing in your new “smartkiosk,” here are a few important factors to consider:

Key capabilities. What are the key things you want your kiosk to do? Keep in mind it is often better to have your kiosk perform 1-2 functions really well than to try to do everything under the sun.

Think omni-channel networks. How will your kiosk interact with other technology, like digital signs, smartphones, and other marketing channels? Consumers love omni-channel communication, so make your kiosk as interactive as possible.

Get practical. Think about the logistics before installing your kiosk. Where will the kiosk need to be within the store to produce the best results? How will you monitor the kiosk software (in-person or remotely)? How will a self-service kiosk impact your employees?

Focus on ROI. Consider how the kiosk will encourage sales and continued purchases. Focusing on omni-channel networks will be a big asset in achieving a high return.

Tracking. How will you measure “success”? What sort of reporting will your kiosk need to deliver?

Appearance. How do you want the kiosk to look? How will it tie in with your branding?

These are just a few areas to help your kiosk selection process stay on track. Transaction-based kiosks are the way of the future, for retail, hospitality, healthcare, and other industries. Just as smartphones are changing and improving every day, so are kiosks. They are becoming part of interactive omni-channel networks, and are delivering a more comprehensive experience, which is exactly what customers are looking for.

Kiosk Advisory board Forming for Kiosk Industry

KI-logo-60aWe are forming a new advisory user group to help “advise” on the best direction for the kiosk industry site.

The kiosk industry group is for companies which are involved in kiosks and self-service. Through research, regulatory information, commentary or just the news, the kiosk industry group fosters the use and adoption  of kiosks in self-service.

Being on the advisory group  is open to all interested parties whether you are kiosk enclosure manufacturer or self-service, or someone or a company which uses kiosks and self-service. If you are component or services vendors you are welcome.

Contact Craig Keefner for more information or complete the signup form here.

Be part of advisory group

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RedyRef Launches the enGAGE™ Line of Standard Kiosks

 

RedyRef Interactive Kiosks launches the enGAGE™ line of standard kiosks that can be used as it exists or be semi-customized to meet the component requirements of any kiosk application.

Riverdale, New Jersey. – March 5, 2015 – RedyRef, a turn-key self-service kiosk solution provider announced that they have launched the enGAGE™ line of standard kiosks which features over a dozen different styles for kiosk deployers to utilize as the basic platform of their kiosk requirement. The platform can be used as it exists or be semi-customized to meet the component requirements of any kiosk application.

Platform Approach – It is simple, the enGAGE™ line is built on a standard frame concept that was devised on the idea that retail sells real estate by the square foot. Each enGAGE™ is designed on a frame system that is standardized by the foot –12”, 24” 36”, 48” and so on, so that the footprint easily fits within the parameters of retail space allocations. And, of course, since the enGAGE™ is a frame system, it can easily be customized to other sizes if needed to meet the component requirements of the kiosk component array.

Customizable Skins – The next part of the modularity of the design is in the fact that the metal cabinets, that we call skins, are mounted/hung from the frames, which are also completely customizable to the needs of the sizes of the components that they house.

Branding Platform – Finally, the skins are not only customizable but also they make for a great branding platform for graphics and decals that complete the holistic intentions of the enGAGE™ modular design. Best of all, the design allows us to meet the needs of your brand and performance while managing cost and speed to the market. Additional benefits include the ability to choose from a variety of monitor sizes to fit your needs, optional custom vinyl-wrapped graphics to further strengthen your brand, the possibility of having a branded header on the kiosk, and extensive equipment options.

Software Solutions – As with all of our kiosks, we provide cutting-edge kiosk software that can suit the needs of your company whether you need an electronic directory, interactive way-finding program, digital signage and much more!

The enGAGE™ kiosk can seamlessly blend into any environment and we have the capabilities to make custom modifications on standard kiosk units to fit the specified requirements of your project. Your business could benefit from a kiosk whether you work in an office, hospital, university, hotel, airport, courthouse, convention center, shopping mall and more. The versatile options can give you stand-alone variations, wall mounted, desk mounted and custom mounted applications so it can virtually work in any given space.

About Redyref

Established 101 years ago, RedyRef Interactive Kiosks is a complete vertically integrated kiosk organization with in-house design engineering, metal fabrication, powder coating, electrical engineering and integration, software development, installation and on-going maintenance solutions to meet your self-service kiosk needs. RedyRef truly offers you a one-stop Self-Service Kiosk solution. Learn more at: www.redyref.com

Contact: Ben Wheeler bwheeler@redyref.com www.redyref.com Ph: (800) 628-3603 Ext #125

Photo Tour – Sears 2015 Interactive In-Store Displays

Sears 2015 Interactive In-Store Displays

Last week I took a walking tour of the local Sears.  My tour was thru appliances and the main crux was to look at all the tablet information stations mounted on the appliances. The tablets are 7 inch Android designed and manufactured by CTS (Connected Technology Solutions).  Sears has installed around 10,000 of these units. This weekend I’ll stop by the merchandise pickup.

[pwaplusphp album=2015Sears]

More Information Links

Application Kiosk Design – Responsive Kiosk Interface Part 1

How to Design a Responsive Kiosk User Interface – Part 1

decoration_windows_tablet_chassisA responsive kiosk user interface is a crucial component of developing a kiosk application that’s a pleasure for your customers to use.  If your kiosk’s user interface appears sluggish, you can expect your customers will opt for interacting with a cashier, which defeats the purpose of having a self-service kiosk.  This is a multi-faceted topic that includes design considerations at both the kiosk and system level.  For this reason I’ll be breaking this article up into a 2-part series, the first of which will cover design considerations at the kiosk level.

The illusion of responsiveness matters

Sometimes delays are inevitable and the user will have to wait while your kiosk application performs some necessary background processing.  In this case you can still give the illusion of responsiveness by displaying an animation indicating that the kiosk is processing their request (i.e. a spinner or progress bar).  In too many cases the kiosk’s user interface will freeze while some background process is going on which is disconcerting to the user.  The video below illustrates this point when the user presses the BACK button and the kiosk application hangs and then switches screens a couple seconds later.

Your kiosk should utilize responsive hardware and a sufficient internet connection

If your kiosk is running overly outdated hardware or the internet connection is slow it’s unlikely that your kiosk application will perform as intended.  This is why it’s important to test your kiosk application onsite and ensure that it performs adequately.  Making use of local storage can reduce the need to synchronize data with offsite servers, thereby lowering bandwidth requirements, which can also help offset a slower internet connection.

Run parallel processes in the background with threading

Modern processors support launching multiple processes to accomplish tasks in parallel, thereby allowing your kiosk application to perform work in the background.  In .NET this is often referred to as worker threads because they work in the background without significantly slowing the user interface.  You can utilize worker threads in your kiosk application to ensure that your kiosk’s user interface is always responsive.  Examples of tasks you might perform with worker threads include caching data, calling 3rd party web services, or interacting with peripheral hardware.

Utilize local storage for caching transient data

Data which only needs to be stored temporarily and is then discarded is referred to as transient data.  An example of transient data in a bill pay kiosk application might be a list of customers with outstanding water bills.  Customers would use the kiosk to search for and pay their water bill, but once the bill is paid the kiosk application no longer needs to include the customer’s once outstanding bill in its searchable list. Transient data will ideally be stored in memory for quick retrieval, but a local database will also suffice if the data is too large to store it all in memory.

Use a splash screen for preliminary processing

When your kiosk application is first run or a new user session begins you can create a splash screen where the kiosk application has a chance to preform any preliminary caching or processing.  This preliminary processing avoids performing these operations while the user is actually trying to interact with the kiosk and ensures that the user interface stays responsive.  During this splash screen the user might see a popup window with a message stating that their session is being prepared and some animation indicating that the kiosk application is loading like a progress bar or spinner.

Use vector scalable graphics

Vector graphics use mathematical calculations to represent graphical images and are infinitely scalable, although there are some limits to how small they can scale.  Vector graphics also require a smaller memory footprint, especially for larger resolution images, and allow you to easily scale to larger screen sizes while maintaining performance.

If you’re developing your kiosk application in HTML5 consider these optimizations

If you’re using HTML5 to develop your kiosk application then consider taking advantage of the new touch features in HTML5.  You’ll also want to preload the entire application including all html templates, data models and scripts so the app isn’t wasting the user’s time doing requests mid-usersession. A good example of this is using client-side MVVM frameworks.

Hardware accelerated elements like the canvas utilizes the machines resources like GPU and VRAM. When doing animations or graphic intensive logic, using these will be much more responsive than using regular HTML/JS and even Flash.

Web sockets: Instead of polling the server for updates, have the server reach out to the client for necessary server->client communication. For example your transaction was finished processing. The server can then initiate the connection to the client to notify the client of the result. This is a more responsive approach to polling the server or having a request waiting open for a response.

Conclusion

Part 2 of this 2-part series will cover design considerations at the system level in order to ensure your kiosk user interface stays responsive.  This will include topics like utilizing 3rd party services, building a solid domain model and synchronizing data. Also, if you develop kiosk user interfaces then checkout my complementary article about� creating a touch friendly kiosk user interface design.

SnowGate Ski Lockers Sells to Best Lockers

Christian Nitu and Cory Finney sold their company to Best Lockers, a 46-year-old Maryland firm with personal electronic lockers in water parks, amusement parks and ski resorts across the country.

They aren’t talking about the details of the deal, but Nitu called it “a moral victory.”

Link to story

Also see the Denver Post article

The two former University of Colorado students who created SnowGate, an outdoor ski locker system, have sold to a national locker firm.

Christian Nitu and Cory Finney sold their company to Best Lockers, a 46-year-old Maryland firm with personal electronic lockers in water parks, amusement parks and ski resorts across the country.

They aren’t talking about the details of the deal, but Nitu called it “a moral victory.”

“We built an awesome product that continues to get used every day at Winter Park,” Nitu said. “For us, it was a validation that we could build a product while we were in school that means something in the real world. We see this as validation for all students in business school.”

Nitu and Finney were part of a group working on a business plan for an entrepreneurial class at CU’s Leeds School of Business a few years ago when a classmate showed up bummed that thieves had stolen his skis at a ski area. Another classmate lamented the theft of two bikes in Boulder.

The thievery sparked the pair on an idea for an outdoor locker system. They crafted a high-tech kiosk that networked with an Uber-style app for mobile phones.

With a $375,000 investment from family and business-contest prizes, the entrepreneurs debuted 71 lockers at Winter Park ski area in February 2013 and were ramping up installations in more resorts this winter. The pair’s business plan did not cost resorts, which provided only space and a wireless Internet connection. SnowGate handled the rest, sharing revenue with the resorts and offering 24-hour customer service. The kiosks are built by Louisville’s Kiosk Information Systems — the same outfit that manufactures Denver’s B-cycle stations.

The first full season at Winter Park returned a profit to SnowGate and to the resort, Finney said.

Finney and Nitu won a regional Miller Lite Tap the Future business contest last spring that carried a $20,000 prize. But they didn’t win the contest’s $200,000 grand prize in August, so they were scrambling to fund expansion of SnowGate.

“We were strapped for cash,” Finney said.

Enter Best Lockers, which is owned by Safemark Systems, a Florida company that installs electronic safes in hotels rooms across the U.S. The new owner is keeping the SnowGate name as it expands from interior lockers at ski resorts to outdoor storage for skis and snowboards.

“We were looking to maybe design our own outdoor unit, and this opportunity presented itself,” Best Lockers president Daryle Bobb said. “So instead of reinventing the wheel, we ended up doing a deal with those guys.”

Best Lockers is a national leader in storage and lockers at water parks and is growing its ski resort presence, said Bobb, noting the company’s indoor lockers at Vail, Breckenridge, Winter Park and many more resorts in the northeast.

“SnowGate really complements our interior storage at ski resorts,” he said. “They did a nice job, and it was nice for them to be able to cash out. Hopefully we can take it to the next level.”

Jason Blevins: 303-954-1374 or jblevins@denverpost.com

Kiosk London – The UK Exhibition for the Self Service Industry

The UK’s only conference and exhibition completely dedicated to the self-service industry returns to The Barbican Centre on the 15th-16th October 2014. This will be the show’s fourth year and with all of the U.K’s leading solutions providers exhibiting this year, it is promising to be an exciting event.

Source: www.kiosklondon.co.ukoct2014009(167 x 74)

Co-located with Digital Signage London, the show acts as the central meeting point for strategic customer service mangers, managing directors, VPs, Marketing and brand managers, kiosk and self-service project managers, purchasers and heads of IT responsible for the implementation self-service solutions and technologies throughout the UK.

KIOSK LONDON EXPO 2014

Introduction

KIOSK LONDON EXPO will return to The Barbican in London on the 15th and 16th October 2014. This will mark the shows fourth year and reflects its status as the favoured event for all those responsible for the implementation of self-service solutions and technologes throughout the UK, Europe and beyond.

This year, for the second time, the show will be co-located with DIGITAL SIGNAGE LONDON, providing a unique opportunity to discover the best that the consumer interactivity industry has to offer, from the comfort and convenience of London’s Barbican Centre.

The Show

KIOSK LONDON EXPO 2014 and DIGITAL SIGNAGE LONDON 2014 is the United Kingdom’s combined self-service and digital signage event. With a high number of self-service and digital signage solutions companies exhibiting this year, it is promising to be an insightful and exciting event. The show acts as the central meeting point for strategic customer service managers, managing directors, VPs, marketing and brand managers, purchasers and heads of IT responsible for the implementation of self-service solutions and technologies. “The UK is at the forefront of self-service and digital signage deployment,” commented Jens Schindler, managing director, hf media & events. “KIOSK LONDON EXPO 2014 and DIGITAL SIGNAGE LONDON 2014 will provide an unparalleled platform to showcase the latest advances in customer service solutions from top suppliers and innovators, bringing the industry together and strengthening the UK’s self-service and digital signage market.” Preregistrations include well-known managing directors and decision makers from the UK’s top retail brands, leading high street banks, transportation firms, hospitality companies, fast food retailers and healthcare providers.

Industry Know-how

Visitors will have a unique opportunity to see, experience and discuss the very latest advances in customer service solutions from top suppliers and innovators from Britain and beyond.

There will be a forum programme featuring an extensive series of presentations, all of which are free to attend. These presnetantion will explore a wide variety of issues relating to self-service  and digital signage including some you will probably not have thought about before. The forum has attracted some of the industry’s most influential and authoritative speakers.

The full programme is available online at www.kiosklondon.co.uk and www. digitalsignagelondon.co.uk.

Gold Sponsors

The 2014 Gold Sponsors for KIOSK LONDON EXPO are Star Micronics, Protouch, Cammax and Provisio.

“Kiosk London Expo provides Star with an excellent platform to demonstrate its extensive portfolio of industry-leading products, advanced driver and platform support for mPOS applications and pioneering approach to a wide range of high quality end users and system integrators. With an ever increasing number of relevant visitors each year, Kiosk London is clearly going from strength to strength. We look forward to another successful show this year.”, said Annette Tarlton, Marketing Director, Star Micronics EMEA.

10 Reasons to attend

Customer service – customer service is key to repeat sales and customer satisfaction. The event will feature Kiosk and digital signage technology built to improve and satisfy the customer experience.

Influential speakers – this year we have some well known influential speakers keeping you up to date with the best advances in technology and an insight into what customers really want. Along the way, you’ll get to explore a wide variety of issues relating to self-service and digital signage markets.

Topics to be covered include multi-channel retailing and the effect of a digital culture on consumers.

Networking – connect with industry professionals, share knowledge and make new business contacts.

Interactive technology – experience the latest advances in interactive consumer technology for yourself.

Free consultancy – discuss your business plans informally with experienced professionals.

Your technical questions answered – informed technical support is a key reason for attendance.

Future-proofing your technology – gain a better understanding of what is on the technology horizon, and discuss the opportunities they offer your business in the future.

Understanding capex, opex and ROI issues – with the financial imperative now firmly installed at the boardroom level, there has never been a better time to get a better grasp on these accounting issues.

Understanding convergence – technology is evolving rapidly. As a result, previously disparate businesses are now converging on the technical level. This show will help you gain a solid understanding of how these issues affect you and your business.

 

Feature – EMV hardware reference list

EMV Capable Card Readers, PIN Pads and Contactless Readers for Self-Service Kiosks

KioskSimple CEO Andrew Savala
KioskSimple CEO Andrew Savala

[Thanks to Andrew Savala of KioskSimple for offering this up-to-date reference list of EMV capable hardware]

Ingenico kiosk EMV chip and PIN and contactless readerThe following is a list of EMV capable card readers, PIN pads and contactless card readers that are designed specifically for self-service environments like a kiosk.  As we’re beginning research and development on adding EMV capabilities to our US-based kiosk applications it makes sense to take inventory of the available EMV capable devices specifically designed for the self-service kiosk industry and weigh all of our options.  This is why I’m taking the time to assemble this list of EMV capable payment devices which will likely grow as the looming October 2015 EMV liability shift draws nearer.

Kiosk EMV chip and PIN

Ingenico iUP 250 + iUR 250

Ingenico makes the iSelf Series which includes EMV Chip and PIN devices designed specifically for self-service kiosk applications.  Combining iUP 250 & iUR 250 allows EMV Chip & PIN transactions in your kiosks while respecting PCi 3,x certification.

Ingenico iSelf-Series kiosk EMV chip and PIN

VeriFone UX 100 + UX 300

VeriFone makes the UX “Unattended Devices” for kiosks and other unattended environments.  PIN pad features LCD graphic screen that securely displays payment amount and engages customers through targeted messaging.

VeriFone Unattended Devices Kiosk EMV chip and PIN solutions

Kiosk EMV chip and contactless readers

IDTech ViVOpay Vend III

The ViVOpay Vend III contactless NFC, contact EMV, and magnetic stripe all-in-one payment device provides self-service kiosk operators with an integrated device that allows all three types of payment acceptance technologies.

IDTech ViVOpay kiosk EMV chip and contactless readers

MEI CASHFLOW® EasiChoice 4 in 1

With the EasiChoice bezel from MEI your self-service kiosks can accept any payment type the consumer has in their wallet: bills, coupons, magnetic stripe cards, NFC/contactless payments, and contactless EMV cards. MEI 4-in-1 kiosk EMV chip and contactless readers

Kiosk EMV contactless NFC card readers

Ingenico iUC 180

The Ingenico contactless reader focuses on contactless transaction only, the iiUC 180 is the ideal solution for small transactions, especially in the vending industry.

Ingenico iSelf-Series kiosk EMV contactless NFC card readers

VeriFone QX 700

The VeriFone QX 700 provides rapid transaction speeds for all card types, including public transportation, stored value and other value-added applications.

VeriFone QX 700 EMV contactless reader NFC

IDTech ViVOpay Kiosk II

The ViVOpay Kiosk II is a flexible stand-alone contactless reader comprised of a compact controller module and an RFID antenna module packaged individually giving equipment manufacturers flexibility to integrate contactless payment functionality with their host systems.

IDTech ViVOpay kiosk EMV contactless NFC card readers

Which EMV hardware should I buy for my kiosks so I don’t have to replace it in the next 3 years?

This is a good question that is discussed in the video of the 2014 CPI EMV technology panel below.  The answer boils down to personal preference.  CPI makes the point that just because a card reader is EMV capable doesn’t mean your entire solution will be EMV compliant.  Your entire solution needs to receive end-to-end EMV certification and according to MEI this has not happened in the US using the MEI 4-in-1 at the time this video was recorded.  I’m not here to recommend EMV hardware for your kiosks just to spell out the options, so watch the video for more information and form your own opinions.  We plan to add EMV support to KioskSimplekiosk software for Windows in 2015.

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Tech News – ambient light enhancing

AmbiLED HD adhesive strip – no additional cabling or construction needed. Attach the strip to the back of their monitor to enhance the experience. AmbiLED HD ontrols up to 256 LEDs . The adhesive LED strip basically projects the nearest color to the background to improve the viewer’s visual experience.

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Kiosk Software Basics – Part 2 Kiosk Security

Kiosk Software Basics – Part 2 Kiosk Security

 Welcome to the second article in my series on kiosk softwareRedswimmer development. My goal for this series of articles is to give an overview on the basics of developing kiosk software that’s both a joy for your customers to use and adheres to the guidelines of PCI-Compliance. This is more of a series of general guidelines and tips based on my 7+ years of experience developing and dealing with other people’s kiosk
software not a comprehensive how-to guide. When I use the term “kiosk software” I’m referring to any  software running on a kiosk in a self-service (unattended) environment regardless of the technology  used.

This second article will focus on the security aspects of “hardening” your kiosk software to ensure that your kiosk is always running smoothly and your customer’s information is safe from malicious users.

Prevent the kiosk user from tampering with the Operating System

One malicious user can screw up your entire kiosk experience for all your other customers by tampering with the operating system (OS) or simply by shutting down your kiosk software. Protecting the OS requires that you ensure that your kiosk software is always running and that the user cannot do anything but use your kiosk exactly as intended. There’s many different ways the user can tamper with the OS including but not limited to pressing system hotkeys (i.e. ctrl-alt-del, alt-tab. etc…) or just plain shutting down your kiosk software. Follow along as I elaborate on one of the most challenging aspects of kiosk software development which is securing your kiosk software.

Filter the keyboard

You must block all system hotkeys like ctrl-alt-del, alt-tab, etc… otherwise it will be very easy for users to shutdown your kiosk software and tamper with the OS. This was probably the most difficult challenge we faced across all of our kiosk software projects. To accomplish this we ended up creating a kernel mode keyboard filter driver that can block any undesirable keystrokes. Microsoft has created a great example C++ project here to get you started http://code.msdn.microsoft.com/windowshardware/Kbfiltr-WDF-Version-685ff5c4.

Why must I create a kernel mode driver you ask? Because your kiosk software does not have the authority to block keystrokes like ctrl-alt-del. In order to overcome this limitation there needs to be a “partnership” between your kiosk software and the keyboard filter driver. Here is what a typical use scenario looks like:

    1. The kiosk software provides a way for the kiosk admin to define which keystrokes should be blocked
    2. The kiosk software stores these blocked keystrokes in the registry
    3. The keyboard filer driver checks the registry to see which keystrokes should be blocked and filters them from the keyboard buffer

Run your kiosk software under a Windows limited user account

As a general precaution it makes sense to run your kiosk software under a Windows limited user account NOT AS ADMINISTRATOR. This way it limits the likely hood that your kiosk software will do something naughty and mess with the OS. This may seem like overkill since it’s your kiosk software that’s running but it’s just a good precaution especially when dealing with 3rd party websites or dlls. This is not required but it is a good idea so don’t be lazy and run your kiosk software as Administrator.

Restrict the web browser’s surfing area

Assuming that your kiosk software allows the customer to view web pages you’ll want to restrict the web browser’s “surfing area” so the customer can only view the websites that you intend them to.

The easiest way to do this is by allowing the kiosk admin to define a whitelist in your kiosk software of acceptable URLs. Adding support for regular expressions can make the URL whitelist much more powerful. You’ll also want to make sure to configure the appropriate settings in the web browser to ensure that users cannot do things like download files or run ActiveX controls. Internet Explorer and other web browsers have built in support for “crippling” the web browser so check these out.

Block pop-up dialogs from 3rd party software

When most people think of pop-up windows they think of web browser popups. I’m actually referring to dialog windows that popup up from 3rd party software (i.e. it is time to update software X).  Dialog windows can interrupt the operation of your kiosk software or worse allow the user to perform operations that could compromise the security of your kiosk (i.e. launching explorer, task manager, etc).   In short your kiosk software should act as a police officer and shutdown all pop-up dialogs from 3rd party software running on your kiosk.

Summary

Securing your kiosk software is probably one of the most daunting tasks for beginners but is absolutely necessary in order to ensure that your kiosk software is always running smoothly and that your customer’s information is protected. Securing your kiosk requires getting out of the comfort zone of your own kiosk software and creating a partnership between your kiosk software and kernel mode drivers, Windows services, etc… If writing kernel mode drivers in C++ is not for you then please check out an off-the-shelf kiosk lockdown solution like our product KioskSimple (www.KioskSimple.com). This way you can focus on developing your kiosk software and leave the security of your kiosk to us.

The next article in my series will focus on PCI-Compliance and accepting payments from your kiosk software. Please follow me on Facebook at facebook.com/kiosksimple or Twitter @kiosksimple

Meeting the ADA compliance challenge

Meeting the ADA compliance challenge

Article from KioskMarketplace July 2014 (link to article)

July 2, 2014 | by Robin Arnfield

For Greg Buzek, president of Franklin, Tennessee-based research firm IHL Group, ADA compliance makes good business sense for kiosk operators.

“Understanding your customers means being able to accommodate all of them,” Buzek said. “This is particularly true whenever kiosk are deployed in stores. Retailers lose $435 billion globally due to products being out of stock. A key opportunity to regain those lost sales is through kiosks that provide information on stock levels and an ordering capability. But these kiosks need to be available, approachable and reachable by all of a retailer’s customers. Which of your customers are you willing to lose, the physically-handicapped ones? I’m not sure that’s good for business or PR.”

Complicated requirements

“The problem is that ADA certification requirements aren’t clear in many cases, as they make references to different categories that could overlap in the execution of a kiosk’s design,” Ron Bowers, senior vice president of business development at Grafton, Wisconsin-based kiosk vendor Frank Mayer & Associates, said. “ADA really doesn’t provide black-and-white specifications as to what kiosk deployers and integrators should do.”

Kiosk integrators have a constant responsibility to stay on top of ADA requirements and give the best guidance they can to their retail and other types of clients, Bowers stressed. “Frank Mayer’s director of technology is responsible for our ADA approvals, and he has to go through a constant update process,” he said.

The challenge is that it is virtually impossible to design a totally accessible kiosk for a public place that complies with U.S. regulatory requirements and is still cost-effective. “Some retailers, because of the sheer cost, decide to comply with ADA but not all the way,” said Bowers. “For example, they won’t install a headset for the hearing-impaired in their kiosks. Probably the best example of an ADA-compliant kiosk is Amtrak’s Quik-Trak ticket kiosk.”

 

Recommendations

Kiosks should be designed minimally to allow a consumer in a wheelchair to come up to the kiosk and access all interaction and input devices, touchscreens and keypads comfortably straight-on or sideways from their wheelchair, Bowers said. “The kiosk’s height, reach and ease of input must be designed with the ADA consumer’s best input in mind,” he said.

Tim Mancuso, vice president of sales at Marion, Indiana-based kiosk manufacturer Zivelo, said that important considerations for kiosks’ ADA compliance include:

  • What is the maximum height or “touch point” for the user interaction?
  • What is the overall height and reach of each component presented for user access?
  • Does the mounting of the kiosk present any obstruction? If so, this should be taken into consideration.

“ADA compliance as it relates to kiosks is a combination of proper kiosk design, appropriate installation and site preparation, and accommodating application development,” Mancuso said. “Ensuring that the hardware, software and facilities access is within compliance is essential to a successful and user-friendly kiosk project. At Zivelo, we consult with our clients and partners to help them properly determine the best plan for ADA compliance. Simply ordering an ‘ADA-compliant kiosk’ isn’t enough — there is more involved than the physical dimensions of the kiosk itself.”

Specifications

ADA specifies that the forward or side height and reach of a kiosk or ATM should be between 15 inches and 48 inches from the ground, unless there is an obstruction, in which case the side reach is reduced to 46 inches and forward reach to 44 inches.

“Kiosk deployers should consider alternative pointing devices or interaction methods for operable parts outside these guidelines,” said Dusty Lutz, general manager of NCR’s Retail Self-service Solutions Group.

The clear floor or ground space around an ATM or kiosk must be 30 inches minimum by 48 inches minimum. “For self-checkout terminals, we recommend a parallel/side approach,” said Lutz. “For kiosks, it varies between a front approach and a side/parallel approach, but typically most kiosks have a side/parallel approach.”

A kiosk’s payment device must meets the ADA guidelines for numeric keys such as an ascending or descending 12-key layout, a raised dot on 5, and function keys that stand out visually from the background surface. The display screens need to be visible from a point located 40 inches above the clear floor space, and characters displayed on the screen must be at least 3/16 inch high with sufficient contrast.

Visual and hearing impairment

“Most people only seem to think ‘wheelchair’ when considering ADA, and it seems as though vision impairment and hearing impairment are largely ignored,” said Frank Olea, CEO of Cerritos, California-based kiosk vendor Olea Kiosks. “In reality, ADA has to account for so much more than just people in wheelchairs.”

For instance, “people who have vision impairment can be helped by adding an EZ Access device to a kiosk along with changes to software to allow for easier navigation,” Olea said.

Developed by the Trace Center at the University of Wisconsin-Madison, EZ Access is a set of interface enhancements that can be implemented in the design of almost any electronic product to make it usable by people with disabilities.

“Hearing impairment can be aided by providing a headphone jack on the kiosk, allowing users to change the volume, or offering visual cues or messages along with audio tones and messages,” Olea said.

“For the visually-impaired, kiosks should have a screen that allows zoom access for inputs and response,” Bowers said. “Software should be designed to provide audio or tactile responses for the consumer’s confirmation.”

Section 508

Section 508 of the U.S. Government’s Rehabilitation Act has requirements for federal government kiosks, digital signage, websites and other IT systems to meet the needs of visually- and hearing-impaired people. “It requires government agencies to provide individuals with disabilities with access to electronic and information technology and data comparable to those who don’t have disabilities,” Bowers said.

Section 508’s requirements go beyond those specified in ADA, but Bowers said retail kiosk operators should strive to meet them.

“Section 508 is the ultimate standard for hearing- and visually-impaired people,” he said. “It is in the best interest of retailers, brand marketers and kiosk system integrators to embrace the intent of Section 508 in their retail deployments so they can support their total customer population.”

Ergonomics

Ergonomics and thoughtful placement of peripherals can make a significant difference, according to Olea.

“I saw a kiosk that used an EZ Access device about waist level on a vertical panel,” he said. “This struck me as odd because the EZ Access device is typically used for vision-impaired individuals, yet on this kiosk it had been placed so low and not even facing upwards that it was nearly impossible for someone standing to use it. A vision-impaired person standing up might not even find the EZ Access device, let alone be able to hunch over and use it.”

On Olea’s Automated Passport Kiosk, an EZ Access device from Storm Interface was placed within ADA-compliant height and just to the right of the monitor. “This allows for easy use while standing, and is still low enough that, if someone in a wheelchair needed to use the kiosk, they could do so as well,” Olea said.

Design

“On our first few projects where we considered ADA compliance, we would often design our entire interface, and then retro-fit it to be ADA-compliant,” said Nicholas Yee, product manager of Toronto, Canada-based wayfinding technology firm Jibestream. “This led to a lot of unnecessary work, as we often had to redesign core functions from the ground up in order to meet the compliance levels.”

“Once our team became comfortable with the ADA standards, we made an effort to design all of our interfaces to be ADA-compliant from the very start,” Yee said. “We learned that compliant design is good design, as things such as interface height, color contrast and interface size all make the interface easier for everyone using the kiosk.”

Yee gave the following advice:

  • Consider the height of interactive elements. “The first thing we consider when we design our interfaces is the height at which the interactive elements reside in the physical space. ADA requires that interface elements be placed between 15 inches and 48 inches from the ground. It’s important to know the physical height of the kiosk, so that the interface can be adjusted accordingly.”
  • Use high contrast colors. “ADA has multiple recommendations for various elements to ensure color contrast. It suggests either light on dark, or dark on light elements. Jibestream follows this requirement by keeping a contrast level of 70 percent between the background and foreground for all interface elements in our user interfaces.”
  • Size of text and interface elements. “Nobody wants to have to squint or lean in to read what’s on a kiosk, especially since not everyone using the kiosk will have 20/20 vision. If the user can’t easily select something in the interface, and instead has to ‘pixel hunt’ in order to press a button, this will often lead to them becoming very frustrated and walking away before completing their interaction with the kiosk.”
  • ADA requires the use of large text (3/16 inches). “When designing interface elements, we ensure that items are of sufficient size (55/64 inches x 55/64 inches at minimum) with adequate spacing (1/4 inches-1/2 inches) between each element.”
  • Limit physical barriers. “ADA has several complex restrictions concerning the barriers that surround the physical space around the kiosk. To keep things simple and accessible for everybody, it’s best to limit the number of physical barriers that prevent users from reaching and viewing the kiosk screen.”

iPad Kiosk Ergonomics

iPad Kiosk Ergonomics and what is a tall user versus a short user is addressed in reprinted blog entry from Lilitab

iPad Kiosk Ergonomics Explained

Kiosk Manufacturer Self-Service