NEW YORK — Facial-detection technology that Amazon is marketing to law enforcement often misidentifies women, particularly those with darker skin, according to researchers from MIT and the University of Toronto.
Amazon’s website credits Rekognition for helping the Washington County Sheriff Office in Oregon speed up how long it took to identify suspects from hundreds of thousands of photo records.
Mystery Facial Recognition and Taylor Swift Solved
Brian Becker, head of marketing at ISM Connect, told Gizmodo in an email on Friday that Swift’s tour used the company’s tech. When asked if ISM Connect had supplied its kiosk to Swift’s Rose Bowl show, Becker responded: “Yes, Taylor Swift’s tour used ISM Connect technology to improve the fan experience and the safety and security of the event.” Becker also detailed how the surveillance system, called FanGuard, worked:
“We positioned large screens at each of the entrance points in the venues that hosted Taylor’s tour. We were contracted to support security for the tour and on-the-ground venue teams. Each screen also included smart cameras designed to identify only those individuals who present a security risk based on pre-existing information. The cameras are used to reliably identify persons of interest and improve safety. This included known stalkers who might threaten Taylor Swift or present a threat to fans attending the event.”
Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space. Yum operates the Pizza Hut, Taco Bell and KFC chains, and the company’s fourth-quarter results, released Thursday (Feb. 7), provided details about where those […]
Kiosks, too, are another area of innovation targeted by Yum in 2019. By 2020, Gibbs said, “our goal is to have 5,000 restaurants with kiosks.”
Indeed, according to that PYMNTS research, “larger chains are more likely than smaller ones to have in-store kiosks, and they’re also more likely to offer their own mobile apps.” That said, only 3 percent of QSR managers said that self-service kiosks stand as the most common method for placing orders.
Loyalty, too, is another feature that QSR customers want more of, with nearly 80 percent of them saying such programs are important to the future of success of QSRs. That compared with about 48 percent of QSR managers who said the same. Yum, according to its Q4 conference call, seems to be increasingly tilting toward those customer perceptions.
Yum Kiosks – Pushing Forward QSR Technology was last modified: March 9th, 2019 by Kiosk Industry
There are few familiar places in the regular life of a consumer other than the grocery store, and that familiarity can breed a type of trust, a sense that nothing too weird or threatening will happen there. That doesn’t mean they can’t be about innovation. Supermarkets are home to some of retail’s major and ongoing […]
Ingenico and Pyramid blend their expertise to distribute the ultimate connected kiosk Ingenico Group (Euronext: FR0000125346 – ING), the global leader in seamless payment, and Pyramid, leading integrator and kiosk solution provider, today announced their partnership for the distribution of Think&Go connected kiosks. These combine Ingenico’s expertise in secure payment acceptance and Pyramid’s know-how in kiosk design.
Connected objects have followed an exponential growth over the past few years worldwide and multiplied potential interactions between consumers and brands. Connected screens, especially, bring along new opportunities for retailers. DOOH displays featuring contactless payment acceptance, they form a new sales channel – screen commerce, which complements businesses’ traditional online, mobile and in-store operations.
Present in the street, in public places or in-store, connected screens contribute to the digitalization of the physical world and create a ubiquitous shopping experience. These can serve as points of sale prompting impulse purchases, as well as interactive digital signage supporting loyalty programmes and electronic coupon schemes, to increase footfall in-store.
Ingenico and Pyramid have joined forces to produce the ultimate connected kiosk, suitable for large-scale roll-outs, offering a seamless consumer experience, and addressing numerous retail use cases and verticals.
How does it work? This Think&Go solution builds on a Pyramid touchscreen and an inner layer of Ingenico readers integrated behind the touch panel. The screen, therefore, supports interactions or transactions made with all NFC devices consumers have at hand nowadays, including NFC bank cards, smartphones, travel cards, ID cards, loyalty cards. One of the kiosk’s distinctive features is the capacity to offer several amounts and several products simultaneously. It only takes a single tap of an NFC bank card or wallet on the selected product zone to complete a purchase.
Given the NFC payment limit in many countries, this Think&Go kiosk is particularly suited to quick-serving restaurants (QSR) and cinemas, for self-ordering and booking purposes. However, it can be tailored to all sorts ofretail needs and verticals, using its software development kit (SDK). Ingenico and Pyramid will demonstrate some of these use cases – including loyalty programme enrolment, lottery ticket sale and e-coupon schemes – at NRF on their respective booth (Ingenico booth 2137, Pyramid 4545).
‘We are pleased with this very fruitful partnership with Pyramid. Their superb and truly seamless integration of our NFC payment acceptance technology into their interactive kiosks is a first. This bodes well for the development of payment acceptance across existing screen estates.’ said Michel Léger, EVP Innovation at Ingenico Group. ‘We take pride in enabling Pyramid to enhance their product offer with a connected kiosk that creates new consumer experiences and helps retailers grow their business.’
‘With its track record in integrating payment into IoT, Ingenico was a natural partner for Pyramid.’ said Patrick Hagemeister, International Account Director at Pyramid. ‘We were excited to discover how simple it was to add NFC payment acceptance to our screens, with the Think&Go solution developed by Ingenico. And we are looking forward to serving many industries together.’
Editors Note: News post published by Hertz 12/11/18
Hertz and CLEAR Partner to Reimagine the Car Rental Experience
Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate
NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered by CLEAR – a new service that uses biometrics to drastically speed up the car rental process and get travelers through the exit gate and on the road in 30 seconds or less – a time savings of at least 75 percent.
With CLEAR, members enroll once to enjoy frictionless experiences with greater predictability at more than 40 airports and venues nationwide. Now, Hertz Gold Plus Rewards® loyalty members who sign up for CLEAR and link their accounts will be able to verify their identity and rental reservation with just a look or tap of their finger. Hertz Fast Lane powered by CLEAR marks the first use of biometrics by a major rental car company, and the first time CLEAR’s trusted identity platform is enabling members to verify their identity using their face instead of showing a physical ID.
The first Hertz Fast Lane powered by CLEAR is now available at the Hartsfield–Jackson Atlanta International Airport (ATL), offering renters unmatched speed and security so they can enjoy more time doing what they love. Throughout 2019, Hertz Fast Lane powered by CLEAR will be rolled out to more than 40 additional Hertz locations, including some of the busiest U.S. airports such as Los Angeles International Airport (LAX), John F. Kennedy International Airport (JFK) and San Francisco International Airport (SFO), among others.
“We’re excited to introduce Hertz Fast Lane Powered by CLEAR to get Hertz customers through the exit gate without the wait and on the road faster,” said Hertz CEO Kathryn V. Marinello. “By teaming with CLEAR, Hertz gets a partner with an expanding footprint and proven track record to help us innovate the car rental process, improve the customer experience and bring meaningful benefits to busy travelers.”
Marinello added, “This new innovation demonstrates our focus on enhancing the entire customer experience. In the last two years, we’ve upgraded our fleet with the cars people want to drive, launched our Ultimate Choice® model in the U.S. enabling customers to choose their preferred vehicle with no wait, and improved site operations to deliver great service consistently.”
The new offering further demonstrates Hertz’s and CLEAR’s deep commitment to investing in technology and services that enhance their members’ experience – and sets a new standard for frictionless travel.
“CLEAR believes that you are you, and we’re creating a future in which your fingerprints, eyes and face are your best and most secure ID,” said CLEAR CEO Caryn Seidman-Becker. “When our members travel, they enjoy greater speed and predictability at airports and sporting events, so they can focus more time doing what they love. Thanks to our new partnership with Hertz, they’ll spend less time at the exit gate and more time enjoying their destination.”
Use of Hertz Fast Lane powered by CLEAR is a new benefit for Hertz Gold Plus Rewards® program members, and membership in CLEAR is available at no additional cost when used in connection with this program. Members interested in upgrading their CLEAR membership to include airport security access, will receive preferred pricing based on their Hertz loyalty status. Travelers interested in learning more about the Hertz Fast Lane powered by CLEAR, or in becoming a Hertz Gold Plus Rewards® member, can visit www.hertz.com/clear.
About Hertz The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., operates the Hertz, Dollar, Thrifty and Firefly vehicle rental brands in approximately 10,200 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Ultimate Choice, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen, operates the Hertz 24/7 car sharing business in international markets, and sells vehicles through Hertz Car Sales. For more information about The Hertz Corporation, visit: https://www.hertz.com.
About CLEAR CLEAR is transforming the way people live, work and travel. Today, CLEAR is powering a frictionless security experience in 40 U.S. airports and sports venues. When you are you, instead of something in your pocket, life is more frictionless, more secure and more predictable. CLEAR is trusted by millions of members and is certified as a Qualified Anti-Terrorism Technology by the U.S. Department of Homeland Security. After enrolling at any CLEAR location, members can begin using CLEAR Lanes immediately (https://www.clearme.com/where-we-are). For more information on CLEAR, visit http://www.clearme.com.
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition was last modified: December 17th, 2018 by News Editor
It seems that all anyone in the restaurant industry can talk about these days is off-premises dining. From mobile-powered delivery to kiosk-driven takeout and all of the other increasingly accessible food occasions outside the four walls, off-premises is revolutionizing how guests interact with food businesses—and how those businesses design their customer experiences.
TDSTOUCH-38 series, with sizes ranging from 10.1 to 55 inches, adopts widescreen HD LED LCD screen multipoint projected capacitive touch screen and terraced front frame structure, is an open frame touch display specially designed for KIOSK/ digital signage/ console and other self-service equipment to the integrator market.
Brightness customization offered a range from 500-1000 nits
Providing privacy filter / anti-glare and more extended functions according to the use environment
Constomers can choose to purchase our touch screen as AD displays alone, touch panel can be reduced and the cost as well.
PCAP Touchscreen Features:
Smooth Human-Machine Interaction
Projected Captive touch screen/10 touch point
Variety modes of immobilization: can from side, up and down, behind different directions of assembly.
Well sealed: Sturdy and durable
Bench type front frame design; Cabinet surface
Front frame stage style seamless connection
Sealed with touch screen frame/waterproof /dustproof
3MM touch cover plate passed through the intensive treatment
Touchscreens – TDS Adds New “38” Line of PCap Touchscreens was last modified: November 17th, 2018 by News Editor
Mega-grocer teams with Google Assistant for contextual commerce
The Kroger Co. is furthering its efforts in contextual commerce by adopting voice-assistant technology for ordering groceries online.
Customers can interact with their Kroger Grocery Pickup cart via an action in the Google Assistant voice app – which can be accessed through iOS, Android and Google Assistant devices, Kroger Technology announced on its LinkedIn page. Activating the service is as simple as saying “Hey, Google” into the device.
The service has launched so far in six Kroger-owned banners: Fred Meyer, Fry’s Food and Drug, QFC, King Soopers, City Market, and Ralphs. It will arrive at additional banners later this year and throughout 2019.
Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended
Online Retailers Moving To Physical Stores – Bloomberg podcast was last modified: November 6th, 2018 by Kiosk Industry
The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers; a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.
According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized Morales was charged about $120.
They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.
Packed with functionality and convenience in an appealing design, the Paragon TK-3200 Series is a 32” interactive kiosk that is suited for retail stores, quick service and fast casual restaurants. It serves as a seamless extension of the existing POS terminals, helping store owners to drive sales during peak times, and offers various ways for consumers to order, pay and engage with the brand.
Featuring a 32” PCAP touchscreen for intuitive interactive use, the Paragon TK-3200 Series supports scanning & printing functionality, and a customized bracket for EMV payment devices. Easily adapting to store environments, it offers various mounting options: wall-mounted, single or dual sided operation.
The Stellar TK-2100 Series is a 21.5” modular kiosk that can be configured in countertop or floor-standing style, providing modular deployment options in the same standardized family. The enclosure provides a 21.5” PCAP touchscreen, and can be customized with preferred components common to most self-service transactions from barcode scanner, receipt/ticket printer, bill acceptor, and card dispenser.
The platform accommodates a variety of applications such as self-service POS, loyalty program, gift cards, self-check-in, self-ticketing, online ordering and click & collect in a wide range of environments including retail, hospitality, and entertainment.
Owen Chen, President and CEO at Posiflex Technology, Inc. comments, “The Paragon TK-3200 Series & Stellar TK-2100 Series represent a brand new kiosk product line for Posiflex, which fits perfectly into our growing product portfolio, and will continue our commitment to offer quality, performance, and long-term durability.”
Additionally, the TK Series features an optional tri-color LED indicator light, which provides kiosk operational status at a glance. And all access doors open at the front to provide easy access for simple maintenance and field service. There is no need to move the kiosk away from walls, or dismantle the main body of the kiosk to remove components for servicing.
Showcase at GITEX 2018
Posiflex TK Series interactive kiosks will make its first debut at the GITEX Technology Week from 14-18 October 2018 at the Dubai World Trade Centre, booth B3-10/Hall 3.
Founded in 1984, Posiflex Technology, Inc. has designed and manufactured its own-branded and world-class POS solutions. Since 2016, Posiflex has determined to grow beyond the POS business and further expand itself into self-service solutions (KIOSK), and to a few more vertical markets serving B2B IoT platforms empowered by embedded PC. Posiflex’s offices are in the USA, Germany, Netherlands, UK, China, India, Singapore, Malaysia, Japan, and Korea along with the global distribution networks to provide direct and timely support to its customers around the world. For more information: www.posiflex.com.
For years, most American sports leagues have resisted gambling of any sort, scarred by match-fixing and point-shaving scandals that still stain history books. But in recent years, public attitudes have relaxed, and many of the major stakeholders slowly have shifted their stances. In May, the Supreme Court effectively shut down the federal law that outlawed sports betting in most places outside of Nevada, allowing individual states to decide on their own if they want in on the lucrative sports gambling business. It’s an industry that some believe topped $100 billion as an underground market and some analysts think could grow into a $6 billion to $16 billion industry, depending on how many states get onboard.
With sports gambling legal, some are betting on a new kind of fan experience was last modified: November 7th, 2018 by Kiosk Industry
Excerpt from Engadget – The LinkNYC team has revealed that there were over 5 million registered WiFi users as of September 2018, with over a billion sessions spread across the 1,700-plus units in the city. People make over 500,000 calls every month, too, although it’s not clear how many of those were ice cream truck pranksters. You can safely presume that there’s plenty of demand.
New York City WiFi kiosks have over 5 million users was last modified: March 9th, 2019 by Kiosk Industry
Nice story on facial and recognition and how Fraud-IQ is helping retail in loss prevention.
Merchandise returns cost retailers in the United States more than $350 million in sales last year, including up to $22.8 billion attributed directly to fraudulent returns and abuse, estimates data analytics firm Appriss.
“Fraud is such a big number in retail, one that largely goes unchecked,” says Peter Trepp, CEO of FaceFirst, a software firm that provides a security face recognition platform for use in industries including retail, air transportation, casinos, sports and event venues. The company recently unveiled Fraud-IQ, which it calls the first facial recognition product built specifically for use against retail return fraud.
“It’s hard to find tools to combat fraud,” Trepp says. “Part of this is because criminals have become so sophisticated. We think [facial recognition] is a contribution to battle this.”
The new Fraud-IQ works in two ways to assist retailers. “First, it can identify people entering the store without a package and then showing up at the return counter with goods to return,” Trepp says, “and the second works against repeat offenders.”
NRF Stores Magazine – September 2018 – Nice to See You Again was last modified: March 9th, 2019 by Kiosk Industry
One takeaway — A best practice example would be to adopt the same cleaning schedule as your customer counter. In the morning wipe the kiosk touchscreen with something like Easy Screen and ideally at the end of business wipe it again. Every day. Also any contact points, and while you are at it, do your mobile phone too!
Self-Service Kiosk Cleanliness – Considerations Before and After Deployment was last modified: September 25th, 2018 by Kiosk Industry
Background information on Gaming Labs certification for gaming regulations.
GLI’s business is to test, review and report on gaming devices and systems against the standards established by relevant gaming jurisdictions worldwide. Each jurisdiction has the authority to set their own standards; however, many use our standards as a starting point in developing their regulations.
In other words, GLI has established the base standards for gaming devices and systems around the world. We are the experts in the industry. *Non-English versions of the most current versions of any/all recently-updated standards will be posted to this website as soon as practical.
GLI STANDARDS – Gaming Laboratories International was last modified: September 14th, 2018 by Kiosk Industry
Self-Service Kiosk Manufacturers