Category Archives: KioWare

Kiosk Software – KioWare for Windows – new version

New KioWare kiosk software for Windows

KioWare released version 8.5 of KioWare kiosk software for Windows with a KioWare Kiosk Softwareton of new features and enhancements.  See press release online at KioWare site.

James Kruper, President of KioWare notes, “system security should be reliable and easy to configure with a strong feature set for kiosk customization. This update of KioWare for Windows adds RFID scanners & Flatbed scanners, along with system monitoring tools and even more options for customization.”

The latest release adds support for

  • RFID Scanners,
  • Flatbed Scanners,
  • Watchport Devices,
  • System Battery Monitors
  • now supports Chrome 49.
  • The latest version adds support for switching between virtual keyboard languages.
  • There is also a new User Interface for File Upload Controls and choosing a file download destination.
  • This provides kiosk deployers with the ability to manage file uploads and downloads without opening the entire file system to kiosk users.
kiosk software security
Click to expand for complete view

Monitored devices such as the Watchport/H and Watchport/T (for Humidity & Temperature monitoring) are also now supported.  System Battery Monitoring is also now available. For a full device list, visit our supported devices tool.

 

Link to press release:

http://www.kioware.com/news.aspx?nid=270

KioWare Remote Server Interface Update

Tuesday, January 05, 2016

KioWare has released a new version of their KioWare Server & KioCloud kiosk management product solutions.

Kiosk Remote Monitoring
Click to see full image

All KioWare products can be used to secure mobile devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems.  KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating system, home screen and usage of applications. KioWare Kiosk Management tools are used to manage your kiosks, providing usage statistics, content management, and heartbeat monitoring. Additionally, KioCloud also works with iOS via Kiosk Pro’s iOS lockdown solution.

Version 4.9.0 of KioWare Server & KioCloud offers an enhanced user interface and a new layout for managing kiosk options and features.  KioWare Server is a self-hosted solution available via perpetual license and KioCloud provides users with a cloud-based subscription option for KioWare hosted kiosk management.

Current support is required in order to update KioWare Server.

View a full version history of the KioWare kiosk management product.  Learn more about KioWare kiosk management.
KioWare Server is available as a 30 day free trial. Existing clients with current support have the ability to upgrade.  Those interested in trying KioCloud, the KioWare hosted kiosk management option, can request a free KioCloud demo.

Full Release

 

News history for KioWare

KioWare Android Kiosk – Updated EMV & Marshmallow

KioWare Android Kiosk SoftwareVersion 3.6 of KioWare for Android (Lite, Basic, & Full) now supports Android Marshmallow (6.0). Users running Android 6.0 can now use KioWare to safely secure their tablets or phones to approved websites or applications.

KioWare Basic for Android and KioWare Full for Android (Version 3.6) also include support for EMV certification via Credit Call’s mPOS CardEaseMobile framework which works on Android 5.0 and newer. With support for this framework, EMV certified transactions and refunds can be run on a tablet using compatible devices. For a full device list,visit our website.

KioWare Lite, Basic, & Full for Android also now support native PDF files, allowing PDF viewing.  Version 3.6 of KioWare for Android also offers a user agent feature, appending custom text to the browser user agent.  This feature allows the web server to detect that a kiosk is requesting the webpage and enables users to set the kiosk display to be different from basic web browsing content.  This feature can also be used for analytics and reporting.

Users of KioWare for Android should update their version of KioWare to version 3.6, particularly if it will be securing a device running Android 6.0 or later.  Current support is required in order to update.

For a full description of new features for the entire KioWare for Android product line, visit our site.

All of these products are available as a free trial with nag screen. Existing clients have the ability to upgrade.

More Android Kiosk Software News

Mobile device BYOD management vs kiosk software KioWare

When securing and locking down kiosks or mobile devices, is kiosk software or mobile device management more beneficial? It depends on the context.

Source: www.kioskmarketplace.com

One way MDM is moving into that industry is via the tablet. “When tablets arrived, it was a natural addition to, or replacement of, the smartphone. Quickly, it became clear that tablets could also be used by a much broader segment of staff on tasks within the workplace,” said James Kruper, president of KioWare. “For example, sales staff in a retail store can wander around the store with a tablet helping customers.”

This pushed tablets into a category Kruper calls a “purposed device,” since it is a device that is utilized for a specific purpose, within certain security parameters. Hence, it would make sense that MDM would begin to push into the self-service market, but also kiosk software could also move into the smartphone MDM market, according to Kruper. Purposed devices lay in between self-service and mobile device management.

There are still a few primary differences between the two markets. First of all, most self-service kiosks are made for use by the general public whereas a purposed device is usually meant to be utilized by an employee or owner during hours of operation. Second, many kiosks utilize peripherals in a manner that MDM devices have not adopted yet. Some examples of this include magstripe readers, printers, RFID scanners, cash dispensers and so on. In order to perform this task, the kiosk needs an interface to communicate with the devices.

“MDM vendors will need to add self-service capability to their MDM architecture, and the risk is that it will become a clunky add-on that performs poorly,” Kruper said. “MDM can be a viable option in the purposed device market, but in the true kiosk/self-service market, they are the new kids on the block and need to prove they can provide 24×7 security as well as device integration and monitoring.”

The key question that emerges from this discussion is whether MDM will ever be able to displace kiosk software. For purposed devices, it could go either way, according to Kruper. If keeping the device locked down is more important, then kiosk software might be more beneficial. On the other hand, if you need to be able to change the settings and update the device often, then MDM might offer more freedom.

“In the kiosk/self-Service market, if it is a public facing kiosk expected to run unattended and for long periods of time, then it is hard to beat kiosk/self-service solutions designed and tested specifically with that intent,” Kruper said. “In the spectrum that is corporate device management, consider that BYOD is on one side of the spectrum where there is a high level of freedom but little/no control, MDM is in the middle,

and kiosk software would be to the right where there is a high level of restricted behavior allowing for stronger security and tight control of the device.”

KioWare Classic Retail Kiosk Software Release – with EMV support – Retail Automation

New retail kiosk software release KioWare Classic for Windows including updated EMV support, faster touchscreen tablet response and device monitoring.Retail kiosk software with EMV

Source: retailsystems.org

New updated retail kiosk software for Windows from KioWare with updated EMV support as well as improved tablet touchscreen response and device monitoring.

More information from KioWare

Retail Kiosk Software Solutions – Examples of Interactive Kiosks

Kiosks can be used by retail stores to serve the following customer facing functions and applications:
  1. Browse retail store websites for inventory available online, or in other store locations, allowing customers to order items that are not currently available in the retail location.
  2. Provide visitors with digital signage/kiosks for finding particular items, aisles, or departments.
  3. Enable customers to view videos to explain or educate on product usage.
  4. Communicate and display pricing or promotion information via easily updated kiosks.
  5. Access and print customized offers and coupons based on a customer’s profile, email, or reward number.
  6. Conduct customer surveys.
  7. Collect valuable customer data/profiles such as email, preferences, mailing address etc.
  8. Showcase examples of entire outfits (clothing), recipes (food), rooms (furniture) etc.
  9. Assist customers with “showrooming” (price shopping) against other, preselected retailers.
  10. Offer customers relevant add-on items based on the area of the store in which they are browsing.
  11. Allow customers to fill out an employment application.
  12. Play videos of commercials, customer generated content/submissions etc.
  13. Enable customers to customize, purchase, and dispense gift cards.
  14. Enable customers to enter a sweepstakes or contest for store products or rewards.
  15. Allow customers to lookup specific parts and sizes for a particular device or appliance.

Kiosk Software – The latest version of KioWare for Windows simplifies the kiosk set up process.

Newest KioWare for Windows Released

Highlights are:

  1. New KioWare Classic Importer Tool.  KioWare has added an importer tool that allows users of KioWare Classic for Windows to import their configuration settings easily for use with the new KioWare for Windows (nice feature for existing user base).
  2. Super easy/simple attract screen set up.  KioWare has added a new option to make it extremely easy for users to set up an attract screen with multiple images.  Good as Attractor and call to action but also to reduce burn-in on your screen.
  3. EMV support via Credit Call’s Chip DNA.  There are a number of new devices being added, one of which is an EMV ready magstripe device, making it easy for customers to create and configure EMV compliant and certified kiosks using KioWare.  This is the only EMV solution and the savings are substantial when you consider QSA and recertification costs.
  4. HTML keyboards available for more than 50 language locales.

Here is the full press release

Tuesday, October 06, 2015

New KioWare Kiosk Software for Chrome BrowserThe latest version of KioWare for Windows simplifies the kiosk set up process. 

With a new import tool to transition your KioWare Classic configuration file, an easy drag and drop attract screen tool, and other new features and customization options, KioWare for Windows makes it easy to display – and secure –browser-based applications using the Chromium browser engine. 

Analytical Design Solutions Inc. (ADSI) has released an update for the new KioWare for Windows (Version 8.2), focusing on simplifying the configuration process and providing more customization capabilities.  This update is available to existing KioWare for Windows and KioWare Classic for Windows license holders (with current support).

Key new features of KioWare for Windows Version 8.2 include:

A tool to import KioWare Classic for Windows xml files into a usable KioWare for Windows configuration file (JSON).  This feature is a valuable time saver for existing KioWare Classic for Windows users as they transition to the new KioWare for Windows. Import a current configuration file into the tool and out comes a new configuration file for use with KioWare for Windows 8.2.import KioWare Classic config to KioWare for Windows config

A simplified attract screen drop downallows users to drop attract screen assets into a specified folder in order to easily create a custom, auto playing, attract screen via simple drag and drop.

The Configuration Tool layout and design has been modified in order to improve user experience, particularly when used on a touch screen device.

Using the pop up color picker, you can now customize tab colors and background colors to create an end user experience that is fully integrated with your brand, website, or application styles.

New HTML keyboards are now available for more than 50 language locales.

Pop up dialogs can now be customized and styled to create a cohesive experience for end users.

New options have been added to the “open new window” scenario.  By default, KioWare automatically determines if a new url should be opened via new tab or pop up (based on size).  KioWare can be set to open new urls all in new tabs or (new feature) allin new pop up windows.

Users now have the ability to set a timeout warning dialog for users before session restarts due to inactivity.  Called “Show inactivity warning”, the custom text box appears, and can be modified, below the selection.

Newly added to KioWare for Windows, command line install options can be used for unattended/scripted installation.

Users can now import both settings files and package files to KioWare for Windows (previously only package files were supported).

KioWare Basic for Windows and KioWare Full for Windows also offer device support. 

The following new devices have been added.  ChipDNA, already supported in KioWare Classic for Windows, is now supported by new KioWare for Windows.  ChipDNA (1.7) supports a variety of different EMV PINpads and communication protocols for those PINpads.  This addition makes KioWare for Windows a great solution for EMV compliant credit card processing.

Also added is the Code Corp Code Reader™ 1000 (CR1000), a compact, cabled barcode reader that takes up limited workspace.

The Sankyo SHT1610-0730 Dispenser is also now supported. This dispenser handles a variety of card options, allowing for dispensing of cards to end users.

The new KioWare for Windows has one single installer for all models (Lite, Basic, & Full) of the product. Potential and current customers can download KioWare for Windows and determine which model is needed before purchasing the appropriate license.

KioWare for Windows Version 8.2 is available for download and purchase: http://www.KioWare.com/windows.aspx.  Licensing is perpetual and annual support is recommended in order to maintain access to the most recent version of the product.  If you would like to convert your licenses from KioWare Classic for Windows to the new KioWare for Windows, log into your customer account, select a transaction, and click the “transition license(s)” button.

All KioWare kiosk software products secure devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems.  KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating system, home screen and usage of applications.  KioWare Kiosk Management tools (KioCloud, KioWare Server, & KioWare Server ASP) allow for remote kiosk management, usage statistics, reporting, monitoring kiosk health, content management and more.

Read this important article about Flash, Java and the changes to this function in KioWare 8.2.

All of these products are available as a free trial with nag screen.

About KioWare:

KioWare kiosk software secures your application or website on Windows or Android devices, restricting user access to approved behaviors and protecting user and network data.  KioWare is fully customizable and offers solutions ranging from browser lockdown to full server-based kiosk management.  From simple out of the box configurations to more complex integrations, KioWare is trusted by developers, IT professionals, marketers, Fortune 100 corporations, and small business owners. The KioWare team is based in York, Pennsylvania, with an office located in Reading, UK.  Choose the best KioWare product for your self-service project and download a fully functioning free trial at KioWare.com.

Contact:
Laura Miller
KioWare Kiosk Software
Analytical Design Solutions, Inc.
+1 717 843-4790 x220
lmiller@kioware.com
http://www.kioware.com

Test Drive KioWare

KioWare Chrome for Windows

The transition from IE to Chrome is something on the minds of many businesses and our new software simplifies that transition for kiosks. While this may sound like a small piece of the pie, Chrome’s

KioWare For Windows
KioWare For Windows

overwhelming market dominance (50.4% according to Statcounter 7/2015) and the developer preference for Chrome, mean that kiosk software must support applications/websites built for & tested on the Chrome Browser.  [On kioskindustry.org IE browsers are 20% ]

KioWare has been a longtime favorite and  was a welcome sight to see the latest iteration coming with Chrome.  We have loaded and configured KioWare on hundreds of machines so this is perfect opportunity to take it for a test drive!

I loaded KioWare 8.0 on my Ubuntu 14.04 HP machine under Oracle Virtual Box,  I gave it 1.5G of RAM under Win7Pro vm.  I also have “Classic” windows 7.x version on my native Windows test machine to compare with.  KioWare 8 was a 51Mb download and installs quick.  There were no complaints or dependencies to resolve (.Net having been known to cause that).

It is a fast install (perhaps the quickest). Less than 2 minutes.

But let’s get some background on KioWare Windows Chrome and the new features.

Background KioWare Chrome
  • KioWare has been providing secure kiosk software solutions for over 10 years.
  • With users across multiple governments, financial institutions, healthcare facilities, and educational institutions, KioWare serves more than 100 countries and has offices in both the US and the UK.
  • KioWare is kiosk software to lockdown your Windows or Android device. With this new product release, the software now supports the Chrome browser engine and offers various new features to improve usability & allow for a truly custom kiosk interface.
  • Many applications and programs have been built with the Chrome browser engine in mind. Given that, customers have been requesting a kiosk software solution that supports the Chrome Browser. Other improvements are meant to improve the user experience and make deploying multiple kiosks a simple task.

Features of KioWare for Windows Version 8.0 include:

  • Chrome engine
  • A new, updated Config Tool, redesigned UI, and improved configuration options.
  • A simplified keyboard control interface.  Allows for the disabling of keyboard keys that provide access to operating system functionality.
  • An HTML Based toolbar and keyboard. Allows for simple out of the box configuration and the option for advanced, fully customizable HTML design.
  • Built in pop up management access control list to control pop ups and improve browsing experience.
  • Tabbed browsing for improved end user experience.
  • Custom protocols for exiting KioWare. Allows the administrator to have different passwords perform different functions: exit KioWare (ie, normal exit), restart KioWare, shutdown PC, restart PC, exit KioWare and logout of Windows account, navigate to a URL, or execute a program.
  • Updated configuration file that allows for resources (example: graphics used for custom toolbars) to be included in one file for easy deployment across multiple devices.
  • Fully customizable scheduler for an array of actions (sleep display, sleep kiosk, shut down kiosk, rebooting device, restart kiosk)

Old versus New —  let’s see what’s been changed.  The standard Windows version has those screens (and look) that many of us are used to, but they had definite room for improvement.  I think the new screens are nothing short of ideal.  Quantum leap in usability and as we say, time is money.

 

ScreenOldNew
General – Here is the opening screen when you first launch.  I like it better already with clean focus. Added new menu items on the right (and we’ll get to those). General lets you set the start page and exit codes.  KioWare uses 4 corner touch for exit.kioware-generalKioware Chrome General
Keyboard – much easier to see the buttons and check them off as you like.  They used to have a special setting for EZ Keypad but that is likely a special request.Kioware Chrome KeyboardKioWare Chrome Keyboard
Attract — set your attract screens here is easy. Attract screens should be designed to also prevent burn in on screens.  A lot of people used flash (swf files).kioware chrome attractkioware chrome attract
Browser — good setup. I am guessing we could add user agent info so if we browsed to website with a mobile version (there are still a few out there without) then we’d get the mobile version.  Tabbed is great feature.kioware chrome browserkioware chrome browser
Security  – whitelists & managed dialogs.  The managed dialogs come in handy for Windows exceptions.kioware chrome securitykioware chrome security

Ok.  That’s the old screens and how they compare.  I give you all an A+

Now how about these new six screens we get configure with.

 

Here are the new screens

 

User Interface  — I really like the configurable height and width for the virtual keyboard.  LCDs, orientation and resolution vary so much these dayski-user-interface1
Server Configuration — hopefully I can get this signed onto KioWare server and see the monitoring.kioware-server2
Devices — Not much here yet except for the Magtek HID MSR in javascript or form fill mode. That’s standard. Thought maybe I’d see scanners in here.kioware-device3
Schedule — complete set of programmable events, behavior for tasks.kioware-schedule4
Debug — sets the ports and that’s about it.kioware-debug5
License —kioware-license6

Another look at what’s new comes from KioWare


Nice video KioWare!

The latest iteration of KioWare is decidedly next generation and a major step forward.  The only shortcoming at this point is the device support but devices can be easily added and the fact is most times the major use for KioWare is in the protected secure browser mode.  It excels at that purpose.  We’ll follow up with separate article on remote management (which the new Chrome-based KioWare for Windows fully supports).

Great job KioWare!

Chrome Kiosk – KioWare now supports Chrome.

Chrome Kiosk — Just two weeks after initial product release, KioWare has an update that adds support for fully customizable HTML virtual keyboards.  It also allows users to restrict interaction on a second monitor (so the second monitor in a set up can be used as only digital signage, with no ability to interact).

There is another feature that should be compelling to those that want to use YouTube or other, similarly constructed websites.  In short, because of the way that YouTube navigates (and allows for viewing videos without changing the page URL), it can pose a security risk for restricting navigation.  The new version of KioWare for Windows is able to remove that risk and restrict users to only the allowed content, even when that content is part of a pushState or replaceState function (rather than navigating to a new URL).

Since Chrome support is one of the major features of the new product, it is worth mentioning support for Chrome Flags.  Flags tend to be more of a beta Chrome feature, but they allow for modified touchscreen browsing, or accelerated rendering, to improve performance and user experience.

There are also a few bug fixes, of course!

Full release with images below.

PRESS RELEASE AUGUST 12, 2015

We have released an update of the new KioWare for Windows (Version 8.1) software – rebuilt using the Chromium browser engine and supporting the Chrome™ Browser.  This update is available to existing KioWare for Windows license holders (with current support).

 

New KioWare for Windows 8.1 Fully Customizable Virtual Keyboard

The new KioWare for Windows has one single installer for all models (Lite, Basic, & Full) of the product. Potential and current customers can download KioWare for Windows and determine which model is needed before purchasing the appropriate license.  Once licensed, the software can be deployed without additional download or configuration delays.
Features of KioWare for Windows Version 8.1 include:
  • A fully customizable HTML keyboard for complete control over the look and feel of your virtual keyboard
  • Shell Mode & Auto Log in is now integrated into the configuration tool for simple set up
  • New support for Chrome™ Flags
  • Improved exiting options for the non-physical virtual keyboard
  • Virtual keyboard sizing via use of percentages rather than exclusively pixels
  • Ability to disable browser support for JavaScript pushState and replaceState functions as well as an option to force all JavaScript AJAX requests to go through the browsing access control list for permission – Particularly helpful for those using YouTube or other, similarly constructed websites
  • Other various bug fixes & configuration tool simplification
Virtual Keyboard example
Virtual Keyboard example
Virtual Keyboard example
KioWare Basic & KioWare Full for Windows now also allows for secondary monitors to be used as non-interactive displays.  With a new option for disabling secondary monitor interaction, KioWare now allows for your second monitor to be used exclusively as digital signage, if so desired.
KioWare for Windows Version 8.1 is available for download and purchase: http://www.KioWare.com/windows.aspx.  Licensing is perpetual and annual support is recommended in order to maintain access to the most recent version of the product.  If you would like to convert your licenses from KioWare Classic for Windows to the new KioWare for Windows, log into your customer account, select a transaction, and click the “transition license(s)” button.
All KioWare kiosk software products secure devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems.  KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating system, home screen and usage of applications.  KioWare Kiosk Management tools (KioCloud, KioWare Server, & KioWare Server ASP) allow for remote kiosk management, usage statistics, reporting, monitoring kiosk health, content management and more.
All of these products are available as a free trial with nag screen. No credit card required.

 

keyboardcolors5 keyboardcolors4 keyboardcolors3 keyboardcolors2 keyboardcolors

KioWare Announces KioCloud, a New, Subscription-based Kiosk Management Solution Hosted by KioWare

remote monitoring software

York, PA (PRWEB) May 06, 2015 — KioWare has expanded its long standing Kiosk Management product line with KioCloud, a KioWare hosted, subscription-based kiosk management solution.

Source: www.prweb.com

Kiosk Management

KioWare kiosk software – kiosk browser software that secures windows in a lockdown kiosk mode. Free trial available.

Source: www.kioware.com

New offering from KioWare is Remote Management Services. You can either host your own server in your network, or use KioWare cloud services.  Android and Windows clients supported. Cool!

Kiosk Software – New Release! Version 3.5 of KioWare for Android

KioWare kiosk software news and Kiosk industry news. KioWare Press Releases, Kioware Company information

Source: www.kioware.com

New to KioWare Full for Android is a feature called “Heartbeat Geofencing”. Heartbeat Geofencing alerts the server when a device leaves the “green zone”. By setting the green zone to geographic parameters where the device is allowed to physically reside, KioWare Full for Android alerts KioWare Server when the device leaves the predetermined area. A heartbeat is sent, alerting KioWare Server as to zone violations, ultimately sending an email or other notification to your kiosk management team when configured to do so. KioWare Server allows for remote kiosk management, usage stats, kiosk health monitoring and remote content updating.

Kiosk Software – KioWare Europe & UK presence.

 KioWare Kiosk Software for Android and Windows Now Has UK Office Reading, United Kingdom March 16, 2015 – Analytical Design Solutions Inc. (ADSI) dba KioWare, headquartered in York, Pennsylvania, …

Reading, United Kingdom – Analytical Design Solutions Inc. (ADSI) dba KioWare, headquartered in York, Pennsylvania, has a new office location based just outside of London offering sales and service for current and prospective EMEA clients.

Joining the KioWare team & managing the KioWare Europe branch is long time kiosk industry leader & Netshift founder, Nigel Seed.  According to Seed, “KioWare’s expanding reach provides a local presence for EMEA clients interested in KioWare’s reliable & simple lockdown solution.  Of particular value is KioWare’s Android lockdown product line in the face of the growing market for customer facing Android tablets.”

The integration of Netshift’s customer base also highlights KioWare’s commitment to serving EMEA clients.  KioWare will provide Netshift customers with bridging technology to transition to KioWare Kiosk System Software.

Offering UK-based technical support & expertise will be Sascha Markham.  Markham offers many years of experience in developing & designing custom facing websites & applications specifically intended for self-service deployment.  KioWare President Jim Kruper believes, “with the addition of Nigel Seed & Sascha Markham, and the new Reading UK location, KioWare gains regional expertise and a dedicated local presence, highlighting our commitment to supporting KioWare’s valued EMEA clients.”

Clients may continue to reach out to support at +1 717 843 4790 Monday – Friday from 8 am – 6 pm East Coast time or contact International support at +44 (0) 118 976 6404 during the hours of 9 am and 5 pm London time.

All KioWare products can be used to secure mobile devices such as tablets, desktops, and smartphones running Android or Windows Operating Systems.  KioWare kiosk software products lock down your device into kiosk mode, which secures the overall operating system, home screen and usage of applications.  KioWare offers Lite, Basic, & Full products with such features as external device integration, monitoring of kiosk health, kiosk usage statistics  & remote kiosk management.

Press Release on KioWare website — http://www.kioware.com/news.aspx?nid=235

 


 

All KioWare products are available as a free trial with nag screen here.  Existing clients have the ability to upgrade here.  KioWare has been providing OS, desktop, and browser lockdown security for the kiosk and self-service industry since 2001.

KioWare
About KioWare:
KioWare kiosk software secures your application or website on Windows or Android devices, restricting user access to approved behaviors and protecting user and network data.  KioWare is fully customizable and offers solutions ranging from browser lockdown to full server-based kiosk management.  From simple out of the box configurations to more complex integrations, KioWare is trusted by developers, IT professionals, marketers, Fortune 100 corporations, and small business owners. The KioWare team is based in York, Pennsylvania, with an office located in Reading, UK.  Choose the best KioWare product for your self-service project and download a fully functioning free trial at KioWare.com.

Contact:
Laura Miller
KioWare Kiosk Software
Analytical Design Solutions, Inc.
+1 717 843-4790 x220
lmiller@kioware.com
http://www.kioware.com

Retail Business Technology Expo 2015 – KioWare Miller Speaker

RBTE is Europe’s biggest and fastest growing retail solutions event and is firmly established as the must attend event for retail.

Source: www.retailbusinesstechnologyexpo.com

One of our key members is speaking at the upcoming Retail Business Technology Expo (RBTE) to be held in London at Olympia March 10-11th.

Kiosk Mode or Assigned Access – what is it?

Kiosk Mode & Assigned Access Mode

Article reprinted from Kioware and author Jim Kruper date Feb 2014

Generally, kiosk mode is usually meant to refer to a particular “mode” that most browsers offer.  “Kiosk Mode” is offered by browser applications (Internet Explorer, Chrome, Firefox etc) to run the application full screen without any browser user interface such as toolbars and menus.  The intent of most people setting up “kiosk mode” is to prevent the user from running anything other than the browser based content in the full screen browser window.

What kind of security does a browser’s Kiosk Mode offer and is it a viable solution for users?  If “Kiosk mode” is meant to create a “Kiosk like environment”, the kiosk mode option on your browser is likely insufficient.

Kiosks tend to be deployed in a self-service environment which means the user of the kiosk is not formally associated with the kiosk.  In short, the user doesn’t own the kiosk and isn’t responsible for the proper functioning of the kiosk.  The user just wants the kiosk to provide a defined service.  This can cause a problem for Kiosk Mode browsers because of the following situations not handled by Kiosk Mode browsers.

Session Management – User Data Security

For most applications, a self-service or public access kiosk needs to clean itself of the current user’s data when the user leaves.  How does the kiosk know a user has left?  The simplest solution is an inactivity timer, but that can be a problem if the kiosk has a queue of users, and the next user steps up and begins using the kiosk before the inactivity timer runs out.  In this case, a proximity switch or security mat is required.  Regardless, when a user’s session is finished the kiosk needs to delete all record of the user.  This means clearing cache, user session data and potentially the print queue.

It is also important for the kiosk to reset to the start page of the application when a user session has ended.  There is nothing more confusing to the next user to see the kiosk at screen #20 of the application.

Full Keyboard Blocking

Sometimes the kiosk deployment uses the standard computer keyboard.  The standard keyboard has a long list of keys that a user should not be able to use.  In a Windows environment, the key combination of Ctrl-Alt-Del can create havoc to a device in a browser kiosk mode state.  In Windows, a sophisticated kiosk owner can change Group Policies to minimize the Ctrl-Alt-Del hazard, but the list of individual keys and key combinations which need to be blocked is extensive. The main issue with Group Policies is that they aren’t intuitive.  Group Policies are difficult to setup properly initially, and can be inadvertently and quickly undone by a future kiosk programmer/staff member.

Application Restart, Memory Management

Kiosks tend to run unattended for long periods of time, and many browser based applications are designed to be run once and then be closed (ex, internet websites).  This means that the application can continue to grab a larger chunk of memory with each run.  This is particularly an issue for a kiosk where the application is being run repeatedly.  At some point enough memory has been used that the operating system starts to suffer and the kiosk stops functioning properly.  The kiosk needs to be smart enough to monitor its own health and when necessary restart the application or even restart the kiosk.  Browser based Kiosk modes do not address this need.

Custom Toolbars

By definition Kiosk Mode removes all of the browser’s toolbars and menus. As such, the application needs to have navigation built-in or a navigation toolbar needs to be displayed.  Forward, Back and Home buttons are a minimum requirement with perhaps a print button and scroll buttons as necessary.

Printers and Other External Devices

For security reasons, it is critical to not show the normal OS print dialog when a user requests a print.  Even more critically for internet content which may have embedded print buttons, the device must properly handle inadvertent print button selection when the kiosk has no printer. This needs to be properly handled or else OS dialogs will be displayed.  This can be both confusing to the user and a serious security risk.

Internet Content, Domain “Allow” Lists

Often a kiosk provides access to a specific website or websites, and it is critical to keep the user on that specific website or websites, or even certain selected pages of that website/websites.  In addition, certain allowed website domains/pages may have links to download files.  These files can be confusing and distracting at best and serious security issues at worst.  As such, file downloading action needs to be blocked.  In addition, there may be links to enable the user to send an email using HTML’s [MailTo] tags.  Clicking this button will attempt to open an email tool which a) likely isn’t installed and will error out (again confusing to the user, potential security issue) or b) if an email tool happens to be installed, then this could almost certainly cause a huge security risk.  The kiosk needs to prevent [MailTo] tags from being clicked.

OS GUI

Windows, in particular, has a bad habit of popping up dialog windows, task bar, charms bar, etc., for a variety of reasons completely unrelated to the application. They are at minimum confusing to a kiosk user and serve as a potential security threat.  The kiosk needs to prevent these items from being displayed to the user.

It is clear that for a majority of self-service applications, browser Kiosk Mode options have limitations that prevent it from being a viable solution.  Moving to a kiosk software solution will provide you with the security that you need.  Using kiosk software solutions, you won’t inadvertently leave open a serious security hole or confusing user experience.   The user experience will benefit while keeping user and company data secure.

Full article and resources page here on KioskIndustry

Thanks to KioWare, Laura Miller and Jim Kruper for the article!

More Useful Links

Text for Easy Shell from thinclient.org which basically describes features of kiosk mode in a thin client or zero client environment using embedded.

HP has announced HP Easy Shell, a Windows-based application that allows HP Thin Client users to control, customize, and protect  their Windows Embedded user experience with intuitive and easy to deploy settings. Designed with simplicity in mind for both end users and admins, HP Easy Shell is the go-to solution for businesses looking to customize their user experiences for Cloud, VDI, single and multi-purpose app environments.

HP Easy Shell provides a more focused user experience without device domain connection requirements or complicated group admin policies. From denying and limiting access to apps and browsers, to fine-tuning the home display and control panels – nearly every security need can be 100% tailored.

Key features of HP Easy Shell:

  • Define user access to websites, single and multi-purpose apps
  • Customize user access to browsers, task manager, and control panels
  • Deploy rapidly across small or mass thin client environments

For more information, please see visit this link.

CEO-Corner Jim Kruper KioWare

CEO Cornerceo-corner

Where we talk to the “Big Cheese” and find out more about who they are and their company.  The choice of who you do business may come down to the look in the eye and a simple handshake.


Ten Questions for Jim Kruper with Kioware

James Kruper President KioWare
James Kruper President KioWare

What is your company name, location and your position?

Analytical Design Solutions, Inc.  DBA  KioWare,   York, PA, USA, and  President


 

 

How is business these days?

Business is very good, though it is interesting how the market is changing now that OEM Android devices are available for the self-service market as well as new markets, so I am very glad that three years ago we developed an Android version of KioWare.


 

What is your most popular product?

While our KioWare for Android market share is growing, it is still our KioWare for Windows products out in front, and, in particular, our KioWare Lite for Windows product remains the perennial leader of the pack.


 

How large a company are you?

We remain a small and nimble company of 14 staff members all based in York, PA.  One of our biggest strengths is the experience of our staff. Excluding me, our staff averages 7 years of tenure with the company, and our technical staff is even longer averaging 8 years of tenure.  New for 2015, we will be opening an office in England starting with a staff of two.  This is an exciting expansion for us and will help us better support clients in EMEA.


 

How many years have you been in business?

I formed ADSI in 1991, and while our early years were doing engineering consulting and IT consulting in the electronics industry, we gradually concentrated on IT consulting across all industries, and in 2001 we landed a self-service project from which KioWare was born, and we have never looked back.


 

What is your biggest market(s) or skills focus, or do you have multiple?

KioWare being self-service system software and thus the foundation upon which a self-service application is run means that we are viable in all vertical markets.  Our largest markets are retail, healthcare, financial and government.  Our focus is to provide the self-service framework upon which your application resides, so that you don’t need to re-invent the self-service wheel, and you can concentrate on the value-add of your application and let us be concerned with the self-service integration issues.


 

What are the strengths of your company?

Many times, our customers want us to develop the application that will run on KioWare, so we have very talented and experienced graphic designers and developers, and I am very proud of the industry awards we have won over the years.  One of our biggest strengths is the commitment we make to customer service.   When you call in with a technical issue, you will speak to one of our developers or sales representatives and should your issue be significant it is likely you will talk to the developer responsible for that section of code.  Naturally, we want our customers to have the best experience with KioWare, but there is another benefit to our being readily available to our customers.  Speaking with existing and prospective clients provide us with valuable information about product features & customer needs.  So while it is expensive to provide personal customer support, in the long term it is absolutely a win-win for everyone.


 

What market trends can you share with us that you think are pretty obvious?

Android is broadening the market for self-service, in particular expanding the need for KioWare in the Purposed Device market.  Employers supplying tablets or phones to their staff need to limit how the device is being used, so this isn’t a classic self-service deployment where the device needs to be used by the general population, but rather a device which is only being used by a single person, but the device needs to be locked down to ensure it is used only in a productive and safe manner.  In addition, Android OEM quality hardware solutions are increasing, so it is clear that deployers will have additional good options moving forward.


 

Company Information

KioWare Kiosk Software
Analytical Design Solutions, Inc.
+1 717-843-4790 – x250
877-843-4790 – x250 (Toll Free USA)

Corrections kiosk application case study – Jail Visitation

The Meherrin River Regional Jail allows guests to schedule visits with inmates via the Renovo Scheduling App locked down with KioWare Kiosk System Software for Windows.

Source: www.kioskmarketplace.com

Case Study by Kioware on corrections visitation software lockdown of Renovo out of Minnesota (recently purchased by GTL)

Becoming EMV Ready: Shortcuts for the Certification Process

If you are still in the early stages of converting your hardware and systems to an EMV compliant solution, you will want to consider the following shortcuts and hints to a painless EMV solution.

For those that have relatively new hardware. . . Find out if your existing hardware will be updated or supplemented to provide chip reading capabilities.  Depending on the age of your hardware, you may find that vendors are offering updates to allow your device to read “chip” technology.  If your hardware vendor will not be providing hardware updates, you will need to select a hardware option that is chip ready.  Chip ready hardware can be purchased via companies like UCP (Unattended Card Payments).

Use your existing application or website.  While you may find that this is an opportune time for an update, you may find time savings by using your existing application with a few modifications to hardware and payment processing.  There is no need to reinvent something that works effectively and is not in need of an update. There are simple hardware and software solutions that do not require a complete system redesign.

Upgrade your hardware (if necessary) & use pre-configured payment communication options.  Certainly, your hardware needs to not only be chip ready,  but it must also accommodate secure data transfer via software and payment gateway.  By selecting hardware and software that can become compliant with the flip of the proverbial switch, you can upgrade your system without the need to make complex changes later, to finalize the update.  It may be a challenge to identify companies that are prepared to go live with EMV via the flip of the proverbial switch. Finding those that are already integrated can be an enormous time saving from implementation to certification.  Payment gateway Credit Call offers ChipDNA, which allows hardware to communicate financial information to Credit Call via KioWare kiosk software using the ChipDNA API.  KioWare’s configuration (available in Version 7.3.0 and higher) offers a simple drop down with no programming required.

Take advantage of EMV pre-certified solutions.  EMV compliance is not just the act of making a system secure, but also obtaining the official certification that verifies that your system is secure.   the entire system Credit Call ChipDNA/KioWare system is EMV certified without requiring the paperwork and processing time that other solutions may require.

Other systems may also come with EMV pre-certification.   Additional information can be found here:

Six Tips for becoming EMV Compliant

What Can US Retailers Learn from UK about Chip & Pin

KioWare’s ChipDNA Solution

 

Device Hopping

“Device Hopping” is a technical shopping term referencing online shopper behavior. A New York Times article titled “Retailers Try to Adapt to Device-Hopping Shoppers” (December 2012) refers to the “device hopping” process as researching and shopping on one device and  purchasing on another.

A Barilliance study from June of this year found that 41% of Smartphone Shoppers started their shopping session on a different device than the one they ultimately purchased from.  Add in tablet users and almost 1 of every 3 shoppers  completed their purchase on a different device than that it was initiated on.

What does this mean for retailers, service providers and self service companies?  What can be done to increase conversions and move those shoppers more quickly from a smart phone environment to a tablet or PC where the product is more easily viewed and the purchase process more easily navigated?

1.  Invest in improving website checkout navigation and purchase processes.  Studies, testing, and redesign improvements need to be made to retailer websites to improve the shopping experience and increase conversions.

Baymard Institute reports are a great place to start with this research.

2.  Improve the website’s mobile experience. If the mobile experience can be improved, perhaps fewer users will “device hop” – completing their purchase without hopping to a new device.

3.  Increase the availability of preferred devices. If users prefer to purchase from a PC or tablet, make those devices available for customers in  locations where they might be useful.  This could be in-store, or in relevant peripheral locations where customers can be targeted.  Areas of congregation such as train stations, waiting rooms, lobbies, and more are other opportunities to convert users from mobile shoppers to device hopping purchasers. Since the website is already created, set up kiosks using kiosk software (like KioWare) and configure to allow users to swipe credit cards (rather than manually enter) in order to speed up the checkout process.

To benefit from device hopping, a bit of innovation and imagination is required.   What other types of device hopping are there?  What other methods are available to increase conversions from those that device hop?

 

 

 

 

Kiosk Statistics, Kiosk Health & Kiosk Reporting – Remote Management

View your kiosk health, usage statistics, and status using KioWare Server. Remotely monitor, update content, and group your kiosks for reporting purposes. View a kiosk dashboard with licensing and heartbeat information, group kiosks by location, manage Windows, iOS and Android kiosks (running KioWare or KioskPro) all with KioWare Server.

 
[slideshare id=40248195&doc=kioskstatisticsandreporting-141014080142-conversion-gate02]

KioWare Uses PROPORT Tablet for Demos at Kiosk London Expo

Traverse City, Michigan (PRWEB) October 13, 2014 — KioWare has chosen ADT’s powerful PROPORT™ tablet for demonstrating their Android Kiosk software at the Kiosk London Expo on October 15-16.

Source: www.prweb.com

The PROPORT is a powerful Android-based commercial tablet from AD Technologies that can be deployed as a kiosk, point-of-sale terminal, digital signage display, business process solution, and more. 

Samsung Tablets In Schools

Tablets in Education

Great video about Samsung’s tablets in schools and how Samsung helps to bring innovation into learning.   This video highlights the Brüder Grimm Schule usage of tablets in the classroom.

While the video highlights some of the great teacher training, student interaction, and classroom usage, it does not mention the need for privacy or security to ensure appropriate usage by students.

 

More Tablet information

Purposed Devices: Why kiosk software is purposed device software

Purposed devices are devices assigned to a user with the

Laura Kioware
Laura Kioware

intention of being used only for a particular application, task, and/or job.

How do you turn a tablet into a purposed device? It’s a simple process with kiosk software.

  1. Install Kiosk Software
  2. Configure kiosk software to allow access only to the activity, application, websites necessary to perform the job/task at hand
  3. Deploy tablet to employee/user as a purposed device

What are the benefits of using kiosk software for your purposed device security?

  1. Access to the Operating System can be restricted and eliminated.
  2. Unauthorized applications can be blocked.
  3. Users can restrict access to unauthorized websites, allow access to only those necessary websites.
  4. Using KioWare Server (or other kiosk server options), you can access usage statistics, activity, and tablet location.
  5. Configuration settings and device content can be modified remotely.

While technology can provide great efficiencies and advantages to employers, unsecured devices create both productivity and security issues.   Depending on your business needs, it may be determined that a specific operating system is needed for the task/purpose at hand.  Windows and Android devices fit most needs, and KioWare is available for either OS and is extremely scalable.  Learn more about purposed devices.

Laura Boniello Miller

Director of Marketing

KioWare is an official GSA contract holder with contract number GS-35F-277BA under IT Schedule 70.   KioWare kiosk software is available for Android and Windows devices and a free demo is available at kioware.com.

Press Release KioWare Kiosk Software Receives GSA Schedule Contract

KioWare software now available to federal, state, & local government agencies through a GSA IT Schedule 70 Contract – KioWare.com

Craig Keefner‘s insight:

KioWare is sold throughout the world in over 80 countries to businesses, as well as federal, state/regional, and local government buyers. KioWare’s clients include the US Air Force, Coast Guard, Army Reserves, and Army Corps of Engineers, Department of State, and more than 50 cities and counties nationwide.

“KioWare’s success in the marketplace can be attributed to our high commitment to customer service. We pride ourselves on listening and acting on customer feedback.” explained Jim Kruper, President of Analytical Design Solutions, Inc. “Typically this translates into new software features. However, as we expanded into the federal market we learned our customers valued the ability to purchase through GSA Schedule Contracts because of the amount of time they saved during the procurement process.”

See on www.newswiretoday.com