Category Archives: Member

Self-Service & NRF2020 – National Retail Federation tradeshow

NRF 2020 Update

NRF is the largest retail exposition in the world and we will be there. KMA will be in booth 1703. We’ll represent over 50 companies from across the world.

Here are locations for seeing and meeting with KMA members.


Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Join Our Accessibility Research Panel

Join Our ADA Research Panel

KMA ADA Accessibility CertifiedKMA’s Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted are invited to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires and telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

Your privacy is very important to us and we want you to feel comfortable engaging with us online. KMA’s Privacy Policy is posted here and we encourage you to review it and contact us at info@kma.global with any questions or concerns.

How to Join

To register for the KMA Research Panel please fill out the form below or call 1-720-324-1837.


Types of Research

​KMA is committed to learning more about the interests of the blind and partially sighted community across the world. Panel members will be asked, at different times during the year, to participate in information-gathering projects, which may include:

Focus Groups

​A focus group is a form of research in which a group of people share their perceptions, opinions, beliefs and attitudes towards a product, service, concept or advertisement. Questions are asked by a moderator in an interactive group setting.

Online Surveys

​Online surveys are usually used with a large group of people so the answers can be statistically reviewed and analyzed. This type of survey can range from being short with just a couple of questions or long with in-depth areas being explored with many questions.

Telephone Interviews

​A telephone interview is a process of data collection using a standardized questionnaire and calling panel members. It is a great alternative when online access isn’t the preference for respondents.

Roundup Kiosk News

Interesting Self Service news we’ve seen.

Here is a blog post where we make note of interesting news from around the globe. We don’t formally post these but we do find them notable for multiple reasons usually.

December Kiosk News Roundup 2019

Californians are turning to vending machines for safer water. Are they being swindled?
https://www.theguardian.com/us-news/2019/dec/02/california-water-vending-machines-quality

November Kiosk News Roundup 2019

Senecas to open sports betting at three WNY casinos10 shareshttps://www.newyorkupstate.com/casinos/2019/11/senecas-to-open-sports-betting-at-three-wny-casinos.htmlHogansburg in northern New York. Under New York state law, sports bets can only be placed in person, through a betting window or kiosk physically located inside a casino. There is no online or mobile sports betting through phones or other devices. Bets can be
Moe’s Southwest Grill To Open First All-Digital Restaurant In Oakland136 shareshttps://pittsburgh.cbslocal.com/2019/11/26/all-digital-moes-coming-to-pittsburgh/Mayer and Associates, a company that designs and sells kiosks to restaurants. Anzia said both customers and restaurants like them. “One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on
CLEAR’s Latest Expansion: Chicago-O’Hare Terminal 1by Kyle Potter . 37 shareshttps://thriftytraveler.com/clears-latest-expansion-chicago-ohare-terminal-1/signed up (more on this shortly) and finalized your registration, you simply head to the CLEAR lane, confirm your identity at a kiosk, and get whisked away to the front of the TSA line by a CLEAR ambassador.     So what’s stopping you? Likely the high price
Three Square Self Pay Market opens at CherryVale Mall2 shareshttps://www.wifr.com/content/news/Three-Square-Self-Pay-Market-opens-at-CherryVale-Mall-565492691.htmlself-pay basically comes from not being bothered by lines and such.” Ward says there’s a tutorial on the check procedure at the kiosk. The market is also under 24-7 surveillance, so if a customer has a question, they can reach someone within minutes.

 

 

First All-Digital Restaurant In Oakland

By Jon Delano

Excerpt:

“There are 750 Moe’s Southwest Grill locations in the country. We’re going to be the first of what we’re calling all-digital Moe’s,” Mike Geiger told KDKA money editor Jon Delano on Tuesday.

All digital restaurant image
Click for full image

All-digital, meaning you order and pay for your food on an app or at a kiosk, said Geiger, who owns eight Moe’s in this region with his partner.

“With the age of the audience and the desire of less interaction and quicker service of that audience, we want to meet what our customers want,” added Geiger.

“Millennials love the kiosks because they grew up in the technological realm where they’re interacting with phones and with tablets all the time. So this is just a natural progression for them,” said David Anzia, senior vice president at Frank Mayer and Associates, a company that designs and sells kiosks to restaurants.

Anzia said both customers and restaurants like them.

“One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on the orders that are being placed by the customers.”

According to a survey by the National Restaurant Association, 38 percent of millennials have already ordered food via kiosk versus 18 percent of baby boomers.

Read full article at

More on Frank Mayer

FMA Magazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

Fall 2019 FMA Magazine Accessible Kiosks

FMA MagThe best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMA Magazine Fall 2019 issue includes articles on:

  • How self-service kiosks will shape the future of grocery
  • Making kiosks accessible for everyone
  • Merchandising displays – getting the best design without blowing the budget

The FMA Magazine this issue includes a writeup by Peter Jarvis of Storm Interface on recent activities of the KMA and ADA.

Peter Jarvis article
Click for full size

TDS touch introduces IP65 industrial touch display

ip65 touchscreenIP65 Touchscreen Announced

As digital signage and kiosks of self-service devices gradually move from indoor lobbies to semi-outdoor and outdoor locations, TDSTOUCH has introduced the 37 series industrial touch displays to meet the needs of a stable 7 day X 24 hour operation in a complex external environment. 37 series industrial displays have the following features:

  • 3MM thick aluminum alloy front panel, anti-collision
  • front frame conforms to IP65 level protection standard
  • 10 point projection capacitive touch screen
  • touch cover explosion-proof treatment, hardness up to 7H
  • anti-interference industrial grade driver board
  • brightness can be customized
  • automatic adjustment according to ambient light
  • both rear mounting hole and VESA hole can be installed
  • support operating temperature range -10 degrees to 55 degrees

IP65 touchscreen

TDS37 series can provide 10.1 inch / 21.5/15.6/17/18.5/19/10.4/15 inch a variety of sizes, according to the customer can choose different application configuration. For more product information, please visit our website or contact our office. 

Contact Info:

Website:WWW.USTDSTOUCH.COM

Tel:408 850 7128  Emailtdstouch@gmail.com

Address5201 Great America Parkway, Suite 320

Santa Clara CA 95054.

 

Turnkey Bill Payment Kiosks

New Turnkey Bill Payment Solution

Olea has released a new bill payment website.   Payment Kiosk by Olea.

Excerpt: Kiosks that handle cash and other forms of payment are the most complex of self service kiosk designs. Don’t trust just anyone to design and manufacture your next financial service kiosk.  Led by Olea Kiosks we work with best-in-class partners to bring you a complete bill payment solution.

Franklin Bill Payment Kiosk
New Franklin Payment Kiosk

Payment Solutions cover a large range of situations from the simple purchase to more complex deployments.

We offer two turnkey solutions at this time: The Caddo and also the The Creek. Bill payment available for purchase, lease or operation (revenue share) and beginning at $30K complete solution.

We offer three different base  + custom models for bill payment.

Applications range from your basic bill payment (paying your Comcast bill for example) to alimony to robust mobile bill pay. Indoor, Outdoor, Wall Mount, Standup, Countertop, Drive Thru.
Underbanked, non-banked and the kiosk industry
Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.
Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay. 30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.
So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.
Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

Payment Kiosk Franklin Olea PDF Brochure

Bill Payment Functionality Examples

Centralized electronic bill presentment and payment portal for customers of the city.

– Provide custom API’s or batch process to support non-integrated systems.
– Provide self-service abilities such as AutoPay, interactive pay by text, interactive email, and scheduled payment sign ups.
– Provide ability to pre-authorized payments including sending notification for expiring credit cards and utilize available database from visa and Mastercard. Manage rejected payments, sending notification to the customer and notifying city staff.
– Provide self-service to start or stop utility service or edit customer information on existing utility account. Or automatically generate orders for agency and provide an upload process for ownership and lease documents.
– Customer service rep assisted IVR capability. Provide the ability to track a customer’s call in-progress when passed to IVR for payment and assist customer needs if they need CSR (customer service rep) assistance.
– Ability to send friendly reminders, courtesy interactive email notifications and SMS text to accounts with a balance due.
– Automatic account linking for customers with multiple accounts, including linking of different bill types in single customer view.
– View multiple bills with a ‘consolidated’ view.
– Single payment capability for multiple bills and multiple bill types, and correct application of relevant service fees.
– Provide an itemized detailed receipt where one or multiple services are being paid for, and indicate where service fees are being charged to the customer.
– Provide ability to make payments via Web, Mobile, IVR, Kiosks, and POS systems.
– Reconciliation and reporting capabilities. Create adhoc and custom reports during implementation phase to meet our requirements.
– Implementation services.
– On-going technical support and maintenance of the portal site.
– Detailed reporting for fee statements and most efficient solution for charging fees.
– Flexible solution allowing the city to absorb credit card fees for most transactions and pass along credit card fees for selected transactions.
– Product and solution will be in compliance with city specific rules governing transaction fees or service fees.
– Allow the following transaction types: Credit Card, Debit, Check, Cash, ACH and trust account payments.
– Portal shall provide for payments and funds from different departments to be directly deposited into proper city account with unique identifiers to ensure that the funds are appropriately credited to the respective accounts.
– Handle dispute resolution and repudiation for non-ACH transactions.
– PCI Level 1 compliance and other information security standards.
– Allow point-of-sale (POS) transactions in various locations across multiple departments to include cashier stations, wireless transactions (kiosks) and portable device card transactions for use in the field. Provide necessary equipment for these services.
– Provide necessary equipment for these services.
– Provide citizen mobile application for web portal (iPhone, Android, tablet device, etc.) or provide mobile adaptive website
– Provide continuous availability of web portal with system redundancy and “up-time” guarantees or contingencies.
– Help desk and assistance point of contact for both the citizens or users of the portal and city administrators and accounting personnel.
– Provide the ability to utilize chip technology or develop in the future.
(2) Contract term will be one year.


Bill Payment News Release — Here is preliminary presss release on the Franklin

Olea Kiosks Introduces The Franklin Bill Pay Kiosk

LOS ANGELES, Calif., October 9, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Pay kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to handle payments of any kind, anywhere.

The Franklin Bill Pay kiosk has the ability to accept and dispense dollar bills, dispense coins, read checks and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that still have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers and compatibility with almost any software application.

The Franklin is perfect for any cash-paying application including Bill Payment, Retail Transactions, Ticketing, Food Ordering, and Hotel Check-in which makes it an ideal candidate for casinos as they can deploy the same look and feel across a number of different guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, betting applications and food ordering. You can find more information here:

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Major Bill Pay Kiosks Projects Background

  • Verizon Mobile Bill Payment
  • AT&T Mobile Bill Payment
  • Comcast Cable Payment

Related Bill Payment Kiosk News

Where is EMV for Kiosks in 2019? An EMV Update

Bill Payment Kiosk Provisioning – Industry Whitepaper

The benefit of bill-payment kiosks

Self Order Kiosk for QSR – Broncos Technology – Mashgin, Aramark, Appetize

A fan uses the visual-recognition system to purchase concessions at Empower Field at Mile High earlier this fall. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

Read full article by

Can technology finally help improve one of the biggest pain points in the game-day experience, namely waiting in line for concessions? At the Denver Broncos’ Empower Field at Mile High, a number of new technology initiatives debuted this year, all designed to improve the fan experience around concession purchases by providing more choice and streamlined checkout procedures.

While there are no hard numbers yet on the experiments, a Mobile Sports Report visit to Mile High earlier this year saw heavy use of the new technologies, which mainly include touch-screen ordering and payment systems as well as an innovative visual-recognition device to tabulate items in grab-and-go scenarios. A few quick interviews with fans at the stands got mixed reactions on whether or not the new technology actually speeded up the processes, but some stopwatch clocking showed speedy checkouts, especially those using the visual-recognition technology, where items are placed on a scanner bed which then quickly recognizes and tabulates the total on an attached payment screen.

For those of us who are now (maybe unwillingly) becoming accustomed to checking out our own items at supermarket self-checkout terminals, the Broncos’ stands that utilize the visual-recognition devices (from a company called Mashgin) are far easier to use than trying to scan a barcode for each item. At Mile High, the scanners are the perfect endpoint for a series of stands called “Drink MKT,” which are basically spaces with coolers filled with multiple beverage choices, from bottled water through multiple types of beer and other alcoholic drinks, including $100 bottles of John Elway Cabernet. At those stands fans simply walk in, choose what they want from a cooler and queue up for the scanners. When items are placed on the scanner beds the system’s cameras detect the items and generate a total bill, which is paid for by credit card on an attached terminal. Human-staff intervention is only needed to check IDs and to help fans open up the beverages before they leave the stand.

Editors note: lots of pictures included in original article

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Dennys Tablet Kiosk – Presto Selected Exclusive Pay-At-Table Technology

Denny’s Tablet Kiosk is Presto Pay-At-Table

Press Release

Presto has been selected to deploy its industry-leading pay-at-table tablets at participating Denny’s restaurants across America

Dennys tablet kiosk
Click for full size

Presto, the restaurant industry’s end-to-end front-of-house (FOH) technology platform, has been selected by Denny’s, one of America’s largest full-service family restaurant chains, as the exclusive provider of its guest-facing pay-at-table solution. The solution is designed to provide a superior guest experience, real time payments, and a range of operational benefits.

This partnership with Presto will enable Denny’s to offer their guests a powerful, next generation pay-at-table experience. It will also deliver a significant return on investment by generating additional revenue streams, faster table turns, low processing costs, and improved loyalty program enrollments leading to more repeat visits. The Presto tabletop tablets have an intuitive user interface offering other rich guest features such as consumer feedback surveys and loyalty program integration. They have a low profile and space-saving industrial design, which does not intrude upon the dining experience.

Before making this strategic decision, Denny’s conducted a thorough evaluation of Presto through pilot testing. The Presto tabletop tablets proved to be easy to use and were well received by both restaurant staff and guests. Denny’s was also able to identify and measure a variety of tangible benefits generated by Presto. These include improvements in staff efficiency, generation of a robust premium content revenue stream, and a significant increase in guest feedback via Presto’s survey feature.

“We like to empower our operators with solutions that make sense for their business,” said Dave Coltrin, Denny’s Vice President of Guest Experience & Marketing Intelligence. “Presto’s next-generation tabletop tablets present a unique, cost-effective opportunity for our operators to deliver a superior guest experience and streamline in-restaurant operations.”

Presto tabletop tablets are the most secure and support the widest range of pay-at-table options in the industry. They are also a unique platform to offer promotions, upsells, entertainment, and guest surveys — all of which can be refreshed every couple of days. Presto’s pay-at-table experience supports all the latest EMV and mobile payment technologies, including Apple Pay, Android Pay, Samsung Pay, Chip-and-PIN, Chip-and-Signature and PIN-Debit.

“We are excited to be selected by Denny’s as their exclusive pay-at-table technology partner,” said Rajat Suri, Founder and CEO of Presto. “This is a validation of the strong value offered by the Presto platform and Denny’s desire to bring the most innovative technologies to their operators.”

With Presto, Denny’s guests will also benefit from the industry’s highest standard of payment security (that includes full P2PE encryption) and the fact that they can pay at the table without giving up control of their credit or debit card. After payment, receipts can be automatically emailed for signed-in guests, saving paper and maximizing convenience.

About Denny’s

Denny’s is one of America’s largest full-service family restaurant chains, currently operating more than 1,700 franchised, licensed, and company-owned restaurants across the United States, Canada, Puerto Rico, Mexico, Philippines, New Zealand, Honduras, the United Arab Emirates, Costa Rica, Guam, Guatemala, the United Kingdom, Aruba, El Salvador, and Indonesia.

About Presto

Founded in 2008 at the Massachusetts Institute of Technology (MIT) and now based in Silicon Valley, California, Presto is transforming the age-old restaurant industry through the creation of innovative, enterprise-grade technologies. Offering the industry’s end-to-end front-of-house (FOH) technology platform, Presto enables revenue growth and profitability while enhancing guest experience. The highly customizable platform includes powerful solutions for guests (kiosk, mobile, tabletop), servers (server handheld, line buster, wearable), and managers (analytics, AI, computer vision). Presto is currently the leading provider of front-of-house technology in the industry and is used by 10 out of the top 20 restaurant chains in the U.S. including Applebee’s, Denny’s, and Outback Steakhouse.

How Self-Service Solutions Drive QSR Through Improved Customer Experience

QSR Customer Experience – Customer Study Survey

Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact

  • 75% of under 30s have used self-order kiosks
  • 60% of under 45s prefer kiosks over cashier ordering
  • 75% that order online also order in-store
  • And drum roll… – Customer that create their own order 30% more – >60% leave when more than 7 customer are inline

QSR consumers have heightened digital expectations and restaurant operators struggle to keep pace. Consumers are increasingly savvy and expect a highly personalized experience, one that is consistent across channels. Each time a consumer is exposed to an improved digital experience (i.e., Amazon, Google), their expectations are reset to a new higher level. How can restaurant operators gain a QSR advantage in this digital transformation?

To better understand this growing trend, KIOSK Information Systems and Hathway developed an industry survey and white paper. Results from this survey provide insights into QSR purchasing behaviors and customer preferences that pinpoint which factors can actually improve the customer experience and help drive significant gains.

Download the full case study


Why some shoppers steal at self-checkout

Self-Checkout Theft

Article excerpt originally posted on CBC 11/17/2019 and referred to us by QwickMedia

Self-checkout theft is an acknowledged problem, but what’s less talked about is who’s committing the crime.

Turns out, it may be someone you know — even you.

Perhaps an item you tried to scan didn’t have a barcode, so — pressed for time — you slipped it into your bag without paying, instead of flagging down a store employee for assistance.

You felt justified given the circumstances and figured the risk of getting caught was low. U.K. criminologist Adrian Beck calls this a crime of opportunity, one that’s turning average shoppers into “part-time thieves.”

“These aren’t people who are setting out in the day going, ‘You know what, I’m now going to go and steal some items from retailers,'” he said. “They’re just taking the opportunity that they are presented with at these machines.”

From 2016 to 2018, Beck studied retail sales losses caused by self-checkout theft and honest mistakes made by customers scanning their own items. The emeritus professor at the University of Leicester said it’s hard to differentiate between the two acts, because a customer’s intent is unknown.

Read full article posted on CBC 11/17/2019

ADA and Accessibility Quiz and MCR Guidelines for ADA

Self Service ADA Accessibility Requirements and Quiz

Kiosk Industry and KMA are offering a free consultation for ADA and Accessibility for your self-service project.  Also to assist, a downloadable PDF with current ADA, Section 508 and ACA regulations that are currently mandated.

Excerpt below —

Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that the units be ADA-compliant.  We see many requests for proposals from city, state and federal agencies where that one line is the only line about ADA.

Section 508 and the ACAA only apply to federal correct?  The long answer is No [see Accessibility FAQ on kma.global]. They apply to everybody.

Almost all kiosks are ADA-compliant, to a degree. Most all likely will observe basic reach requirements but that is only one of over 30 standing regulations concerning hardware. And there are another 30 or so which apply to the software and interface.

So, go ahead and test your knowledge. You can also schedule a free consultation.

Take me to the Kiosk and Accessibility Update

Touchscreen FAQ – Are All Kiosk Touchscreens Created Equal?

Interactive Touchscreen Comparison

olea kioskInteractive touchscreens come in several varieties. Here’s a quick overview of the types and the applications to which each is best suited.  Whitepaper by Olea Kiosks

Although interactive touchscreens have been around in one form or another since the late 1970s, over the past 10 years or so they’ve become an integral part of our lives.

In fact, thanks to the iPhone, tablet computers and similar devices, we’ve become accustomed to the idea that we should be able to touch the screens we see and get a reaction. Interactive touchscreens are a central feature of devices ranging from ATMs to wayfinding kiosks to the photo kiosks common in drugstores around the country.

A Research and Markets study valued the size of the interactive display market at $9.9 billion in 2015, with that market estimated to increase at a compound annual growth rate of 15.5 percent over the next five years, reaching $26.9 billion by 2022.

Interactive displays include a variety of technologies, though, and not every technology is suited to every application.

Touchscreen Type

Stacking them up

According to the industry trade publication Control Design, there are five main types of touchscreens: resistive touch, infrared touch, surface capacitive, surface acoustical wave and projected capacitive. Each has its advantages, disadvantages and applications for which it is best suited.

Resistive Touchscreen

A resistive touchscreen is made up of several thin layers, including two electrically resistive layers facing each other with a thin gap between. When the top layer is touched, the two layers connect and the screen detects the position of that touch.

“Resistive touch is a very old technology that some companies still offer as their go-to,” said Frank Olea, CEO of Olea Kiosks.

“It works great in places with dust and grease, such as fast food restaurants, and its low price point can make it attractive for those with a limited budget,” Olea said. “I personally don’t care for it because it makes the image on the screen appear hazy and it wears out over time.”

In addition, resistive-touch screens are unable to perform the multitouch functions that are becoming increasingly popular.

touchscreen technology OleaInfrared Touch

For very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.

Advantages of infrared touch are excellent image quality and a long life, and they work great for gesture-based applications. In addition, scratches on the screen itself won’t affect functionality. In many cases, touch capability can be added to a display through the use of a third-party overlay placed on the existing screen.

On the downside, infrared touchscreens are susceptible to accidental activation and malfunctions due to dirt or grease buildup. They’re also not suited to outdoor applications. In addition, while adding an overlay is a relatively quick way to convert a large display into a touchscreen, extra care must be taken in mounting that overlay to ensure touches match the image displayed on the screen.

Surface Capacitive Touchscreeens

Surface capacitive screens have a connective coating applied to the front surface and a small voltage is applied to each corner. Touching the screen creates a voltage drop, with sensors on the screen using that drop to pinpoint the location of that touch. Advantages of surface capacitive technology include low cost and a resistance to environmental factors, while disadvantages include an inability to withstand heavy use and a lack of multitouch capability. Those screens are also limited to finger touches; the technology won’t work if the user is wearing gloves. DVD rental company Redbox uses surface capacitive screens in their kiosks.

Multitouch Touchscreen Technology

Other types of touchscreen tech offer the potential of more complicated functions thanks to their ability to sense several touches at the same time. Multitouch applications might include functions performed with two or more fingers, such as pinching or zooming of images. Larger displays might allow for interaction using two hands or even two users.

SAW Touchscreen

Surface acoustic wave or SAW displays use piezoelectric transducers and receivers along the sides of the screen to create a grid of invisible ultrasonic waves on the surface. A portion of the wave is absorbed when the screen is touched, with that disruption tracked to locate the touch point.

“We tend to lead with surface acoustic wave,” Olea said.

“The transparency of the glass on an SAW panel is pretty good and the touch tends to be very stable and not require frequent calibration,” he said. “On the other hand, it doesn’t work well outdoors or anywhere there is grease or high amounts of dust, such as near parking lots, in warehouses things like that. Also, you can do 2-point touch on SAW although pinching, zooming, and applications such as on-screen signatures don’t work very well.”

Projected Capacitive or PCap Touchscreens

Last on the list of dominant touch technologies is projected capacitive technology. PCAP is a relative of capacitive touch, with the key difference being that they can be used with a stylus or a gloved finger. Projected capacitive touchscreens are built by layering a matrix of rows and columns of conductive material on sheets of glass. Voltage applied to the matrix creates a uniform electrostatic field, which is distorted when a conductive object comes into contact with the screen. That distortion serves to pinpoint the touch.
Milan Digital Kiosk - touchscreen technology
Projected capacitive and its cousin surface capacitive are relatively new technologies, similar to what’s in a smartphone. Both offer opportunities not possible with resistive and infrared touch screens.

“Capacitive technology is born and bred for multi-touch,” Olea said. “And because the touch technology is embedded in the glass it offers superior resistance to wear, vandalism and gives you a very clear, bright screen.”

Olea uses projected capacitive technology in all of its outdoor kiosk products.

“Projected capacitive screens are still fairly expensive compared with other types of touchscreens, mostly because the technology is new and there isn’t a ton of high-quality manufacturers out there making them,” Olea said. “Metal can also interfere with the function of the PCAP technology, so the integrator or kiosk designer should know what they are doing to ensure the product works as advertised.”

Choosing a Touchscreen

The final determination

Ultimately, the type of touchscreen a deployer chooses to incorporate into their application will be determined by factors including the deployer’s budget, the environment in which the device will be placed, the function the device will perform and the deployer’s plans for any future applications.

Order entry screens in the kitchens of a small fast-food restaurant chains would obviously call for resistive touch technology, for example, while a 72-inch display in a hotel lobby or shopping mall would call for infrared touch. An “endless aisle” or catalogue lookup kiosk where a shopper may want to enlarge an image of a particular product might work fine with a surface acoustic wave or surface capacitive screen, while wayfinding kiosks on a college campus or city street would likely call for projected capacitive technology.

Perhaps the deployer has plans to implement more advanced functions down the road, and wants to future-proof their investment. In that case, they may need to choose between a surface capacitive or projective capacitive screen.

At the end of the day, the best way to choose a touchscreen best suited to the application for which it will be used is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.

ADA and Accessibility Touchscreen Access

One interesting aspect of touchscreens is which ones should I use for disabled users with prosthetics?

The answer is you need to use Infrared or Resistive touch technology as the prosthetic will generally not have a path to ground and that is required for something like PCap.

Related Posts

Touchscreen Surface Treatments

Antibacterial Kiosk Touchscreen Wipes Coatings

Credit Cards – PCI P2PE Validation – UCP

Unattended Card Payments Inc. KIF Now PCI P2PE Validation

PRESS RELEASE  UPDATED: NOV 6, 2019 07:00 PST

Unattended Card Payments Inc. (UCP), a leading Value Added Reseller of payment devices for self-service kiosks, announced today that its Key Injection Facility (KIF) located in Las Vegas, Nevada, has been validated for Point-to-Point Encryption (P2PE) by the PCI Security and Standards Council.
UCP Logo PCI Validation

UCP’s KIF is a secure facility where the injection of point-to-point encryption keys takes place. The KIF is in compliance with strictly defined procedures concerning the sharing, safeguarding, and injection of P2PE keys, as well as the proper storage and tracking of payment terminals throughout their journey to the merchant’s deployment location. UCP’s KIF is purpose-built to support the injection of unattended payment devices, also known as Cardholder-Activated Terminals (CATs). Many self-service PIN pads and card readers are equipped with anti-removal sensors that play a role in ensuring devices in the field cannot be removed and substituted with rogue devices that cybercriminals use to collect credit card information. These anti-removal sensors also come into play when these devices are configured and key-injected, which is the catalyst behind UCP’s unique KIF design.

emv kiosk updateUCP’s President of North American Operations, Robert Chilcoat, said, “Having our KIF PCI P2PE Validated will open a lot of doors. It gives us the opportunity to partner with industry-leading P2PE Solution Providers and help their merchant clients provide their customers with the security and privacy of data they expect. At UCP, we strive to stay up to date and in the know with ever-evolving industry standards in parallel with offering top-notch services and support.”

Media Contact:
Rob Chilcoat
​​Tel: 702-802-3504
​Email: info@ucp-inc.com

Source: Unattended Card Payments Inc.

Get More Information – Contact UCP

Credit Card Kiosk Related Links

Unattended Card Payments

Where is EMV for Kiosks in 2019? An EMV Update

NFC Kiosks – Identiv Increases Focus on Kiosks, Joins KMA

Indentiv LogoCompanies are always looking for ways to engage with their customers and involve them in the sales process. In addition, these same practices can ease the workload of a business’s employees as an added benefit. Many businesses, including fast-food restaurants, airports, and gaming companies, have been utilizing self-service terminals or kiosks for those very same purposes. Identiv has been working with these point-of-sale technologies to help them incorporate the most fitting contactless near field communication (NFC) solutions.

It’s common knowledge that people rely on their cell phones for just about everything. Customers have been increasingly using their mobile devices for product verification and scanning — for everything from boarding passes to movie tickets. As Apple recently has begun opening up the capabilities for NFC on its devices, this trend stands to grow even more within the kiosk industry and with other point-of-sale (POS) technologies.

To that end, Identiv is proud to announce that, to further develop our presence among these solutions, we have joined the Kiosk Manufacturers Association (KMA). The KMA is a global, not-for-profit organization that devotes itself to best practices for kiosks or self-service options, and it is supported by kiosk software, manufacturing, and support companies. This association releases white papers and other valuable pieces of research and market insight that share valuable and specific knowledge for kiosk- and POS-related companies.

We’re thrilled to be a part of KMA, and plan to stay up-to-date and involved with the industry. By being more closely tied to this organization and the needs and concerns of its members, the developments of the member companies, and their aims for expansion, we hope to act as a resource and advisor for how they can best utilize the latest NFC technologies.

Identiv offers a host of smart card modules that fit kiosks, terminals, vending machines and many other applications. This includes our uTrust 3712, 4511, 4501, 5501, 3501, and 3500 offerings, among others. We certainly think this area is expanding and well poised for growth into the future. Check out the complete line-up of Identiv’s Smart Card Reader Modules and feel free to reach out to sales@identiv.com or call +1 888.809.8880 with any questions

An Accessible Kiosk

Ensuring an Accessible Kiosk Experience

Editors Note:  Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated.

Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

Customers with disabilities are often left out of the interactive experience due to the misconception that guests who are blind or who have low vision are more easily satisfied with the assistance of an in-person attendant. Yet this alternative does not provide an experience comparable to that of a non-visually impaired patron. Most people with disabilities do not want to be treated any differently from anyone else, and an in-person attendant often serves as a reminder of their disability.

The Future of Kiosks in the Restaurant Industry

Kiosks allow users to avoid lines and oftentimes allow them a greater ability to customize their order.  Kiosk deployers typically attempt to design the kiosk interface to decrease the time it takes for a user to place an order. No one – neither the restaurant nor the restaurant patron – is well-served if the time it takes to place an order on a kiosk is significantly slower for users with disabilities and requires additional human assistance.

Restaurant self-service kiosks are currently deployed in leading restaurant chains such as Taco Bell, KFC, Panera Bread, Wendy’s, Subway, and Dunkin’ Donuts via both pilots and full international rollouts.  Additionally, tabletop ordering or payment tablets are used in TGI Fridays, Olive Garden, Friendly’s, Tropical Smoothie, and Chili’s, to name a few.  Self-ordering and self-service POS solutions are running apps such as Appetize, Tillster, and Ziosk. In these examples, the user experience should be accessible for all patrons, whether on a robust kiosk enclosure or a small handheld tablet.

Read full article at Modern Restaurant Management

Interested in Accessibility Consulting for your kiosk or website? Contact us.

Sports Betting Kiosks: The Future of Sports Wagering

Sports Betting Machines: The Future of Sports Wagering

Last updated – November 2019

In-Depth Articles

Sports Betting Kiosks A Growing Favorite All Over U.S. — But Not In Vegas

Bulging Wallets

Interesting Sports Betting Kiosk Related News

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Where can I place a legal online sports bet?

New Jersey sports betting sites

New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.

To date, there are 13 NJ sports betting apps on the market.

Pennsylvania sports betting sites

Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.

State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.

Nevada sports betting sites

Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.

Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.

West Virginia sports betting sites

West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.

The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.

Rhode Island sports betting sites

Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.

Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.

Mississippi sports betting sites

Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Other Links

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/

Contact KI for more information on sports betting kiosk

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Kiosk Company – Evoke Creative

New Sponsor Evoke Creative Kiosks

We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds.

WHO WE ARE

Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions.

At our purpose-built UK headquarters, we combine dynamic workspace, showroom, warehouse, factory and production lines.  In total we have over 50,000 sqft of the very latest energy efficient facilities where we are investing in extensive R&D and creating a dynamic, flourishing workplace.

Our highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale roll outs of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, evoke creative have the experience and capacity needed for your digital transformation.

We’ve won awards for our cutting edge design, our manufacturing quality and our people-centric business.

Evoke

Evoke works with forward-thinking businesses around the world to design, manufacture, and implement the latest digital solutions both out-of-box and as part of our bespoke service. Our product range includes everything you need for your digital transformation: self-service ordering, digital signage, interactive experiences, video walls, RFID and payment, all supported by tried and tested software solutions and integrated with your existing systems.

UK HEADQUARTERS

Evoke Creative Ltd

Units 6 & 7, Power Station

Thermal Road, Bromborough

Wirral, CH62 4YB

0151 334 3716

 

USA OFFICE

Greenville, South Carolina

USA

+1 864-313-7602

info@evoke-creative.com

Touchscreen Surface Treatments

Surface Treatment Touchscreens

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Sometimes it seems the last thing we put on a touchscreen is our finger. There are so many ways to customize a touchscreen and over the years they have continued to multiply. Whether its reflections, or vandals or privacy or what…There is always something new. Women with long fingernails are problematic. The only technology I have not seen is smart proximity sensing so people can’t look at the screen over your shoulder.

Introduction

What customers want when they ask for AR coatings is to reduce the ability to see oneself when looking at the display, especially when you are outside. AR coatings make the display easier to see.

In legacy touch products, glare reduction was done using anti-glare (AG) coatings. AG treatments are made by either coating the touch surface with silica “bumps” or lightly etching the glass. The result is that some of the light hitting the touch surface is diffused or scattered, and not reflected back at the user. This was good enough for 25 years of touch technology.

Then came Apple and their beautiful high-resolution display. To preserve that super display image, polished glass was used on the iPhone instead of the traditional AG treatment. It is kind of OK for mobile devices because you can tilt the surface to reduce reflections, but less easy to “fix” on bigger devices such as pads.

So the market is asking for something that reduces reflections but preserves that pretty little picture on the display. This has traditionally been done using anti-reflection treatments. Reflection reduction can be achieved in a number of ways, including moth-eye treatments, circular polarizers, eliminating the reflective surface, or that which I will talk about, multi-layer thin film interference coatings.

AR (Anti-Reflection)

AR Anti-Reflection Diagram
Diagram 1.1 (Courtesy of Wikipedia)

This treatment applies a film or coating of a specific thickness to the surface of a cover lens. The film reduces the reflections on the surface by canceling out a specific wavelength of light as it is reflected back to the consumer. When a specific wavelength of light passes through the AR material, some of it is reflected back to the consumer at the surface of the AR film (R1) and some of it is reflected at the surface of the cover lens (R2). The thickness of the AR film causes the reflected wavelengths (R1, R2) to be reflected exactly out of phase with each other (see diagram 1.1) so that they cancel each other out. Thus the consumer will not see their own reflection. Instead, they will see a brighter and more vivid display.

      • Problems/Fixes

        • Fingerprints – The fingerprint problem has been fixed with anti-fingerprint (AF) coatings. Recalling the description above, you know that the thin film coating must be the precise thickness of a light wave (say ¼ of the width) to work. Along comes your dirty, oily fingertip, laden with hand cream, to touch the screen. Boom, the oil you left on the AR coating has changed the thickness of the coating which reduces the ability to trap the light and most often shows up as a fingerprint. AF coatings work by resisting the ability of the oil on your finger to “stick” to the AR coating; these are called hydrophobic (fear of water) coatings. Of course, for the AR coating to work, the AF coating must be built into the precise thickness of the thin-film stack. Touch Guy is not impressed with the aftermarket spray-on AF coatings over AR stacks. Not impressed at all.
        • Wears Off – fact is you have an angstroms thick material in an abrasive and chemically active environment, and you have limited time before its anti-reflection properties go away, especially on frequently touched areas. There seem to be two solutions…the first is that the AF coating on the AR stack is made of (secret) tough material that will wear-off your fingertip (just kidding) before it gives up. The other is to use thicker, but less effective (2% reflection) organic AR coatings, that seem to have better resistance to finger wear. Another way around the AR wear problem is to eliminate the reflective surfaces in the first place.
        • Fix: An AG coating and an optically bonded p-cap touch panel eliminates the wear, and anti-fingerprint issues, with only a minor loss in display sharpness.

AG (Anti-Glare)

AG Anti-Glare Treatment
Diagram 1.2 (Courtesy of Information Displays)

This type of treatment involves creating a rough surface on the cover lens via an etching process. As light reflects off of the rough surface, it is scattered at different angles (see diagram 1.2) which reduces the clarity of the reflected image. Thus, the consumer will not see the bright glare of any reflected light source.

AF/AS (Anti-Finger Print)

This type of treatment reduces the ability of the cover lens retaining oils from your finger. AF/AS treatment is typically applied by vacuum deposition or by a liquid chemistry process, which creates an oleophobic top coating. Since this layer is a chemical modification of the glass surface, it is very durable compared to aftermarket AF/AS spray-on films and it is very thin with little or no impact on the optical quality of the display.

It has to be noted that AF/AS treatments do not perfectly prevent fingerprints. They only cause finger oils to bead on the surface, which makes them less noticeable and also much easier to clean off the screen.

Another benefit of the AF/AS coating is the “feel” or user perception of the treated surface. Because the surface is smooth, the finger will glide more easily compared to a non-treated surface. A non-treated cover lens surface can cause the user’s finger to stick, skip, feel like it’s being dragged, or even make drawing a singular line on the screen difficult so that it becomes a dotted line.

Oleophobic Coating

An oleophobic coating is an oil repellent coating. This means that it does not allow oil to absorb. A common oleophobic substance is water, but this quality can be produced on other materials with the help of treatment processes. The most useful aspect of oleophobic coatings are that they can make materials fingerprint-resistant because they repel the oils that are produced by the skin.

Sunglasses (Yes, sunglasses..)

Some outdoor high NIT touchscreens can come with what’s called “Circular Polarization Filters”.  This allows people with sunglasses to see the screen.  How Circular Polarizers work.

Protection Treatment

Many outdoor touchmonitors come with Tempered Glass and Anti-Reflective.

Tablets

Many tablets (and mobile phones) come with Gorilla Glass by Corning. Here is the pitch — Tough Corning® Gorilla® Glass is enabling slimmer, more lightweight laptops, notebooks and tablets with exceptional visual quality, while providing damage- and scratch-resistance from everyday handling and use.

AntiBacterial Coating AntiMicrobial Coating

This is a touchy subject for many…We have an entire page devoted to this subject. Our typical recommendation is treat it like your mobile phone, but better. Clean it everyday. There are excellent cleaners like PDI Easy Screen. Use them. It is not rocket science and oily, dirty, unwashed hands are a fact of life. It amazes me when I go to the airport or Costco and see how many men do not wash their hands leaving the lavatory. See AntiBacterial Coating page

UV Treatment

We have some experience here having won an award for developing such a system. These systems though are not to be taken lightly; there are liabilities that come with them. If you want to utilize UVB light treatment we recommend having employees manually do it off-hours when they are cleaning the screens. A high quality (and safe) manual system is less than $500.

ADA and Accessibility Touchscreen Access

One of the considerations for Accessibility is with Prostethics.  Some touchscreen technology does not work since there is no path to ground. PCap for example.  For those situations we recommend Resistive or Infrared touchscreen technology.

More Site Related Information

Glass Treatments for Touch Screens: Anti-Reflective, Anti-Glare, Anti-Fingerprint

What are the differences (if any) in anti-reflective, anti-fingerprint, anti-smudge, and anti-glare?? Every piece of information I find ends up as a sales pitch. Can you clarify things for me?

 

http://www.en-touch.com/what-is-an-oleophobic-coating/

http://www.crizal.ca/en/the-benefits-of-crizal/smudge-resistance/

https://www.corning.com/gorillaglass/worldwide/en.html

How are Privacy Filters Made and How do they function?

 

Contributing Companies

 

Global Entry Kiosks Biometrics Change

We’ve got some exciting news for frequent flyers: Global Entry is making its kiosks even more efficient by eliminating passport and fingerprint scans, and relying instead on facial recognition technology.

Passengers who have Global Entry and arrive at some airports from international destinations don’t need to scan their passport, put their fingers on a fingerprint sensor and then answer a questionnaire. They just have a picture taken and then collect a printed receipt from the Global Entry kiosk, which they give to an officer. Then they can exit the airport immediately afer baggage claim.

Using Global Entry is about to get even easier

 

More Related links

A Discouraging State of Affairs – what has happened to the Global Entry Kiosks?

Global Entry Kiosk Program Kicks Off at SJC

Global Entry Kiosk at Newark Liberty Airport | U.S. Customs and Border Protection

Using Global Entry is about to get even easier

Radius Networks and Evoke Partner to Provide In-Store and Curbside

By integrating Evoke’s digital kiosks with Radius Networks’ customer location technologies, businesses can dramatically improve both the in-store and curbside experiences for customers and employees.

Radius Networks and Evoke Partnership

Washington, DC — Radius Networks, a leading provider for location services, and Evoke, an interactive digital technology provider, announced a partnership to help businesses across Europe provide innovative technology solutions in-store, curbside, and drive-thru. With the simple integration of Radius Networks and Evoke technologies, businesses can simplify and complete the customer journey.

“Our goal is to create a turnkey end-to-end journey for customers, meeting the needs of restaurants and retailers across the globe,” says Chief Strategy Officer Dan Estrada. “With our proprietary technologies, we can calculate the exact location of the customer throughout the entire customer journey, alerting employees at pivotal moments along the way. This automates the entire process for the customer and ensures that the order will be ready upon the customer’s arrival.”

Radius Networks builds a platform that uses machine learning to help businesses conduct location-based transactions with their customers. The platform core services include location-aware table service, curbside and in-store pickup, mobile loyalty and redemption, and mobile payment at the table. By using FlyBuy Pickup, a Radius Networks product designed to enhance the existing in-store pickup, curbside, and drive-thru experiences, restaurants and retailers can ensure they prepare the right order, for the right customer, at the right time. Through a combination of proprietary location technologies, businesses can accurately predict customer arrival time, monitor customers when they arrive on property, and pinpoint their exact location for order delivery. Additionally, restaurants and retailers can gather personalized analytics, including customer wait time, trip origination, activity metrics, and more.

For in-store customer location, customers can place their order via mobile, at the counter, or using Evoke’s self-service digital kiosks. After ordering at the kiosk or counter, the customer is invited to sit anywhere and relax as their food is prepared. When the order is ready, the Radius Networks platform pinpoints the exact location of the customer for order delivery.

Evoke works with innovative companies to design and implement digital solutions to streamline operations and increase sales. From self-ordering kiosks to interactive digital signage experiences, Evoke helps improve efficiencies for both the front and back of the house. “By leveraging the Radius Networks product suite, we can bring additional value to our customers,” says Neil Clark, Founder and CEO Evoke. “By implementing their innovative in-store and curbside solutions, restaurants and retailers will quickly see a dramatic increase in customer satisfaction and staff efficiencies.”

To learn more, visit www.radiusnetworks.com and www.evoke-creative.com.

About Radius Networks

Radius Networks is a software company that uses machine learning to help companies conduct location-based transactions with their customers. The platform core services include customer and asset location, curbside and in-store pickup, mobile loyalty and redemption, and mobile pay-at-table. Our clients include some of the world’s largest brands and span multiple markets such as restaurants, hospitality, gaming, grocery, and retail.

About Evoke

Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions. Evoke’s highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale rollouts of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, Evoke has the experience and capacity needed for your digital transformation.

More Links

KMA Sponsor – Evoke Creative Kiosk Company

Kiosk maker Evoke appointed by Vue

Olea Kiosks Introduces The Franklin Bill Payment Kiosk at G2E

Olea G2E Press Release

Franklin Bill Payment KioskLOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services.

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

G2E Kiosks – Olea At The Show

G2E Gaming Show 2019 – Casino Kiosks

G2E is the premier Gaming show held every year in Las Vegas.  It is a longstanding tradition for kiosk companies to be at this show. This year the G2E will be highlighting casino gaming, hospitality, player loyalty kiosks, check-in, food self order, digital signage and sports betting kiosks. Here is a preview of G2E from Olea Kiosks perspective

Here is G2E preview by GGB

Here is one of the promotional videos that will playing on one of the Olea kiosks.  The new poker mixes in other genres likes sports and more in a fantasy poker game.

Here is the current list of Olea kiosks on the floor at G2E.  Traci and Daniel will be at the show on 10/15 & 10/16.

  • Scientific Games – Booth #1116     Monte Carlo
  • SCA Gaming – Booth #1216      Milan Portrait kiosks
  • Agilysys – Booth #3800       Austin kiosks
  • JCM – Booth #4039       Franklin
  • Poker Rodeo – Booth #3418       Milan Landscape
  • Glory – not confirmed
  • Cummins Allison – not confirmed

New Product Release At G2E

Olea Kiosks Introduces The Franklin Bill Payment Kiosk

LOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

https://www.olea.com/events/

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Interested in Meeting With Olea – Send us a note

About Global Gaming Expo
Global Gaming Expo (G2E), the largest gathering of global, commercial and tribal gaming professionals in North America, showcases the latest developments in gaming technology and features new educational content that is fast-paced and actionable. Attendees will experience firsthand the new products and innovative technologies showcased on the expo floor. G2E has everything you need for your casino floor and across your entire operation—from traditional casino fare to non-gaming amenities and digital products—G2E is where business growth is accelerated.

About AGA
The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

Parabit Kiosk Update

New updated page for Parabit, one of our Charter Sponsors.

Notable updates — Charging Kiosks and Digital Signage Kiosks and FID Kiosk

Parabit kiosk collage

PARABIT KIOSK SYSTEMS

parabit kiosk logo

PARABIT SYSTEMS KIOSKS

Parabit designs, fabricates, and integrates enclosures and software that allow you to efficiently and effectively authenticate physical identities and manage facilities. Custom kiosk solutions provide comprehensive, enterprise level visitor registration, notifications, tracking, reporting, as well as other features including automated interaction with dynamic data sources and integration with building access control systems.

Enhance your brand with custom kiosks to improve security, provide a quick charge for mobile devices, offer on-demand visitor information, and enhance customer service.

Visitor Management Self-Service Kiosks

Boost your front-line security by safeguarding your employees and tenants. Self-service kiosks are particularly fitting for high traffic areas and unsupervised lobbies.

parabit visitor management kiosk

Flight Information Display (FIDs) and WayFinding Enclosures

Display customized FIDs in your airport, or bus and train schedule info at transit stations.  Our WayFinding software helps your visitors to navigate to indoor and outdoor destinations.

Parabit Flight Information KioskParabit Flight Information Kiosk

Interactive Digital Signage Displays

Our digital signage displays are interactive, which help engage visitors and passengers with advertising, videos, brochures, and other digital assets.

parabit interactive kiosk

Mobile Device Charging Stations

Mobile device charging stations provide visitors and passengers a way to get recharged. Since we have become so dependent on our tech devices, providing the convenience of charging stations is essential. Our designs offer up opportunities for advertising, providing you a revenue-generating opportunity.

parabit charging kiosk

Telephone Kiosks

Our kiosks offer convenient and reliable customer assistance. Constructed with vandal resistant materials.
parabit telephone kiosk

Contact Parabit Systems

Parabit Systems Inc.

2677 Grand Avenue

Bellmore, NY 11710

Sales

http://www.parabit.com

Biometric Kiosk Deployed by NY Mets with CLEAR, Aramark and Mashgin

NY Mets with CLEAR & Aramark Test Biometric Kiosk

News from NFCW 9/26/2019

Biometric KioskNew York Mets fans attending games at the team’s Citi Field home field can now purchase snacks and beverages at a self-checkout kiosk that uses a biometrics-based identity verification system to process payments — and check that buyers of alcoholic drinks are of legal drinking age.

The Mets have teamed up with food and beverage provider Aramark, biometric identity verification provider Clear and self-checkout kiosk provider Mashgin on the project.

More Related

CLEAR Makes Cincinnati Its 30th Airport Location

Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition

Broncos, Aramark unveil technology upgrades at Empower Field at Mile High, including Apple Pay

Self Order Technology Denver

DENVER — The Denver Broncos, in conjunction with  Aramark, formally unveiled concessions improvements at Empower Field at Mile High.  They released a nice video going thru the various changes.

The key changes are to increase speed of service. In the video you can see Aramark highlighting the self-order stations from Appetize (made by Olea Kiosks).

Denver B roncos self order kiosk

“Empower Field at Mile High is constantly looking for ways to improve the fan experience, and we are confident that with Aramark as our concessionaire we can modernize how fans enjoy food and beverages at our stadium events,” Stadium General Manager, Empower Field at Mile High, Jay Roberts said. “We are also thrilled to debut several newly renovated concession stands on Sunday, which is the first step in a multi-year process to improve speed of service while also adding more variety to the menu.”

“We’re excited to expand our partnership with the Broncos and undertake this transformation of Empower Field at Mile High’s dining experience,” Jay Morrison, District Manager, Aramark’s Sports & Entertainment division, said. “We have a long, proud history of serving Denverites and, with our close ties to the community and knowledge of the local food scene, I’m confident we will deliver an innovative, dynamic and engaging food and beverage experience for everyone attending events at the stadium.”

Read the full article at Denver Broncos

 

 

 

Bill Payment Kiosk Provisioning – Industry Whitepaper

BILL PAYMENT KIOSK TECHNOLOGY

Written by Richard Slawsky and Craig Keefner

This is a fairly comprehensive look at purely financial service kiosks and the segments. Driving it all is the new portal, PaymentKiosk.com, which we have launched at Olea and which details turnkey, priced, offerings for bill payment, cash2card and more. If you are looking to purchase or you require someone to operate, we will help you.

This whitepaper addresses many of those areas and includes quotes from Dylan Waddle, chief operating officer with Norman, Okla.-based M3t Financial Services, Tom Smith with Self Service Networks (cash2card, gift cards and vending automation), Doug Shipley of Glory Global Solutions and Brandon Mintz of Bitcoin Depot. Research and current data is presented for underbanked and non-banked customers. I hope you find it helpful.

Cash Provisioning For Bill Pay Kiosks

Although it remains to be seen if the use of cash as a form of payment will eventually disappear, don’t expect it to happen any time soon.

Consumers used cash in 26 percent of transactions last year, according to the Federal Reserve’s 2019 Diary of Consumer Payment Choice. Although that’s down from 30 percent in 2017, it’s a far cry from total elimination.

Another few tidbits from the Fed report: Participants in the study used cash for 35 percent of in-person payments, and cash represented 49 percent of payments under $10. Of all the cash payments reported, the study found, 80 percent were for payments below $25.

Underbanked, non-banked and the kiosk industry 

Frank Bill Pay Kiosk
The “Franklin” Bill Pay Kiosk

Well, let’s start with those figures on cash payments. Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.

Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay.  30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.

So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.

Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

Utility Bill Payment Example Eliminating the hurdles

Although it’s certainly much simpler to only accept cards as payment, a successful kiosk project is likely to involve the ability to accept cash as a form of payment.

“As a business decision, I don’t believe that excluding paying customers is an effective way to win business,” said Thomas Smith, CEO of Providence, R.I-based Self-Service Networks. “If a customer wants to purchase your products and services, there should be no barriers created that would prevent them from making that purchase.”

In fact, the ability to accept cash may be critical to a project’s success. Chicago’s Department of Finance, for example, began rolling out self-serve kiosks in 2007, allowing citizens to pay for everything from parking tickets to utility bills. The kiosks accept a variety of payment methods, but 47 percent of those payments are made in cash.

“Since the beginning, cash has always been most popular at the kiosks,” Tina Consola, first deputy director of the department, told the trade news website PYMNTS.com. “It’s important to serve customers who primarily pay in cash, because they may not have access to a checking account or credit card.”

Aside from the obvious security concerns, one of the main issues when it comes to accepting cash is the quality of the cash itself. Most of us can recall at some point in their lives trying to purchase a soft drink or candy bar from a vending machine, only to see their dollar bill rejected time and time again.

“Unless the operator is using a high quality bill acceptor from MEI or JCM, lower quality notes may not be accepted at a high rate, thus reducing revenue generated by the unit,” said Dylan Waddle, chief operating officer with Norman, Okla.-based  M3t Financial Services, a provider of cash management software solutions.

In addition, the issue of dispensing change presents another challenge (and expense).

“It is always easier to round off transaction amounts to the nearest dollar to lessen the burden of dealing with coin,” Waddle said.

“Over the past 10 years, M3t has been testing new and innovative ways to deal with coin and even the most sophisticated methods still have issues with coins jamming in transition to the customer,” he said. “Coins also drive a much larger footprint for the kiosk unit itself, so if they can be avoided, it is much preferred.”

Cash Collection

The "Austin" Freestanding Kiosk by Olea - All-in-one Bill Payment Kiosk
The “Austin” Freestanding Bill Payment Kiosk

Other concerns are the expense and time involved in pulling cash from a kiosk and taking it to the bank. At the very least, those tasks can take an hour or more per day, while for busy locations it can mean hiring an armored car service to handle the cash.

Whatever the challenge, though, the use of cash isn’t going away. If the kiosk itself doesn’t accept cash, merchants may be forced to provide an alternative payment channel for those who prefer to conduct business with currency.

“Legislative pressures forcing brick and mortar retailers to accept cash is definitely a growing trend,” Smith said. “In fact, our beloved Rhode Island is one of the first states (if the only) to pass a law to require cash acceptance at brick and mortar retailers.”

And  legislation affects insurance for cash services.  In Colorado and other states which have legalized marijuana one of the biggest problems is hiring insured cash collection services. There are workarounds but this has put a damper on the cannabis kiosk since most of the transactions are cash.

Bitcoin Kiosks – Hidden opportunities?

Although accepting cash can certainly complicate a kiosk project, doing so can reap some unexpected benefits. Along with the potential for increased sales, kiosks can simplify the cash management process.

“Cash accepting systems can reduce cash shrinkage because employees rarely touch or count money,” said Douglas Shipley, OEM Sales Manager, North America with Glory Global Solutions. Glory is a provider of secure, efficient payment systems, cash recyclers and instant, highly accurate identity verification and authentication solutions.

“Glory cash automation machines accept, count, sort and dispense change while keeping an accurate accounting of cash on hand,” Shipley said. “Counterfeit bills detection is also built in.”

The addition of cash acceptance to self-serve kiosks also speeds realization of revenue because the funds may be immediately available for deposit, Shipley said. Credit card payments, on the other hand, require processing time as well as the imposition of fees by banking institutions.

Although accepting cash can certainly complicate a kiosk project, the growing number of payment channels is opening up new markets for kiosk providers as well.

Bitcoin kiosks, for example, is one of the fastest-growing segments in the world due to the increased popularity of cryptocurrency. Those devices allow users to buy and sell bitcoin and similar cryptocurrencies with cash.

“Our company expects to have over 1,000 Bitcoin ATMs deployed by the end of 2020,” said Brandon Mintz, CEO of Atlanta-based Bitcoin Depot. The bitcoin kiosk industry is projected to grow at a compound annual rate of 46.6 percent by 2024. Mintz’s company recently acquired competitor DFW Bitcoin.

Reverse ATMs, Gift Card Kiosks and Cash2Card Opportunities

There are also situations a consumer might want to convert their cash into a payment card. Maybe they want to purchase an item online and don’t wish to use (or don’t have) a credit or debit card. Maybe they want to give someone a gift, but feel that cash in an envelope is a bit tacky. Whatever the reason, Self-Service Networks caters to those consumers with its GiftWise Cash-2-Card and gift card vending kiosks. Those devices allow consumers to convert cash into a payment card, gift card or other digital asset.

The opportunities for kiosks that accept cash are many, but getting the most from them requires a kiosk that is designed to accept cash, backed by a vendor who’s experienced in supporting those deployers who include those in their kiosk fleet.

Olea Financial Kiosks Portfolio

Olea Kiosks offers a number of kiosk models that can be customized to accept cash, print receipts, dispense tickets and more. The company’s Franklin Bill Pay Kiosk, for example, is designed to simplify cash transactions. Standard options include a high-capacity bill acceptor, bill dispenser, cash recycler options, high speed bulk note acceptor, coin dispenser, multiple biometrics and receipt printer. Olea’s Austin Kiosk is engineered for light and medium bill payment, featuring a 15” or 22” All-in-One computer in either portrait or landscape as well as an EMV credit card terminal and POS-style receipt printer. The Austin can be customized to support card issuance for gift card and Cash2Card applications.

Olea can assist you with a complete range of financial services including processing, EMV payment, turnkey financial software, solution servicing, financing, cash collection services and even revenue-sharing options. We are your complete financial services partner.No matter what the challenge when it comes to accepting cash, Olea offers a payment kiosk solution to meet that challenge. Contact us at 800-927-8063 or email info@olea.com. We stand ready to help.

Hope you enjoyed the writeup and if you have any questions drop me an email at craig@olea.com

More Information on Bill Pay Kiosks

Where is EMV for Kiosks in 2019? An EMV Update

Bill Payment Mistakes – Avoid These 12 mistakes

Bill Pay Kiosks & Unbanked Underbanked

Self service DMV kiosks

Reference news report

Self Service DMV Kiosk by Frank Mayer aim to help shorten lines at satellite city halls

HONOLULU (KHON2) — The city’s Department of Customer Services announced that its new self-service kiosks for renewing vehicle registrations appear to be catching on with the public after the first six months.

Since the freestanding, self-service kiosks were rolled out in February at select Safeway supermarkets, more than 18,000 residents have used them to register their vehicles, make their payments, and walk away with all of their documents in hand in just a matter of minutes.

“We want residents to know that they no longer need to stand in line, or wait 10-to-14 days of processing and mailing time to get their registrations and emblems,” said Customer Services Director Sheri Kajiwara. “Everyone who has used the kiosks so far has shared positive comments.”

The kiosks are available 24/7 and can process motor vehicle registrations quickly.

In addition to renewing vehicle registrations at self-service kiosks, residents can also opt to register online or by mail as alternatives to waiting in line at a satellite city hall.

An estimated 54 percent of O‘ahu motorists continue as “walk-in and wait transactions” at satellite city halls.

The self-service kiosks are the newest of the three options to walking into a satellite city hall to renew a motor vehicle registration. A key feature of the self-service kiosks is that they instantly process and print registration cards and stickers, as well as accept renewals up to 10 months past due. Late registrations will be assessed a standard $16 fee and all renewal transactions require that a current safety inspection be on file.

Frank Mayer and Associates, Inc.

Merchandise Display Bubba

BUBBA Retail Merchandise Display

merchandise Display BubbaManufacturer of angling equipment, BUBBA came to Frank Mayer and Associates, Inc. with several guidelines to consider when developing merchandising display designs, including a design that would fit a small retail footprint, a look that endorsed the sport fishing lifestyle, and imagery that could be easily updated in the field.

The company also required an interactive component to allow consumers to use the product and understand the ergonomics associated with the BUBBA knife’s handle and blade.

Custom peg hooks and slat wall designs not only allow for heavier electric knives without sagging but offer unique product configurations based on each dealer’s needs.

Frank Mayer and Associates, Inc. delivered on all BUBBA’s requests, and hundreds of units were shipped to dealer locations across the country.

BUBBA press release – FINAL

First 4-in-1 self service kiosk

Pyramid 4-in-1 Kiosk

polytouch® 32 PE4000 maximizes sales and customer convenience

Freiburg, Germany, September 9 2019 – Pyramid Computer, a leading manufacturer of self-service kiosks, today announced the new polytouch® 32 PE4000, the world’s first system to combine four self-service kiosks on a single pedestal.

Pyramid 4-in-1 kiosk imageIdeal for quick service restaurants (QSRs), cinemas and airports, the innovative 4-in-1 solution features four 32-inch touchscreens, quadrupling the number of potential user interactions and sales opportunities from a single installation. The patent-protected design is very stable and has an attractive, space-saving central pedestal which accommodates the four Intel® based PCs. The pedestal is constructed from high-performance continuously cast aluminum.

“Quick service restaurants (QSRs), cinemas and airports are calling for kiosk systems which allow multiple customers to place their orders or check-in with greater convenience and speed,” said Patrick Hagemeister, US Sales Manager, Pyramid Computer. “The polytouch® 32 PE4000 meets the growing demand for more powerful solutions, capable of addressing high and highest usage frequency applications, busting queues even during extreme peak times.”

Pyramid has produced more than 30,000 polytouch® kiosk terminals for deployment in the retail, hospitality and leisure industries over the last six years. In the US the company’s polytouch® kiosk brand is used by a growing number of customers including the major cinema chains AMC and Cinemark. This is for a range of applications such as self-ordering and self-checkout, ticket printing, QR- and barcode scanning.

Pyramid designed the new polytouch® 32 PE4000 with one PC per touchscreen display to maximize the reliability of the complete system. At the same time, the performance of the individual applications per display increases. A removable cover in the pedestal allows quick access to all PC-units for maintenance purposes. The 4-in-1 solution also significantly reduces investment costs compared to several individual systems.

Added Patrick Hagemeister: “We can deliver the PE4000 with an automatic dispensing unit on request. This enables us, for example, to offer fast-food and fast-casual restaurants a system that automates their complete order process and locates customers. Here we rely on our Pyramid Location System (PLS).”

The polytouch® 32 PE4000 can be branded and customized to a very high degree to create a highly individual look. Depending on the application it can be fitted with a broad range of peripherals such as 2D or 3D scanners, thermal printers, or payment modules of many makes and models. For special applications that may involve AI technology, Pyramid can even integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid will work very closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.

For further information about the polytouch® 32 PE4000:
Website: https://www.pyramid-computer.com/PE4000

Data sheet: https://www.pyramid.de/produkte/kioske/polytouch/polytouch-32-pe4000.html?file=files/content/polytouch/pdf/4010062485_ds_polytouch_32_PE4000_EN.pdf

About Pyramid Computer

Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and network & security and industrial PC & imaging products are manufactured in Germany for shipment and installation via worldwide OEM and distribution partners.

Announcing the newest addition to Vispero: JAWS Kiosk

Vispero Announces JAWS Kiosk

JAWS ADA LogoVispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.

JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:

  • Thinner version of JAWS for closed environments
  • Locked down features for use in closed environments
  • Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
  • Multi-language/Multi-voice JAWS support
  • User session management
  • Auto start JAWS upon insertion of audio device
  • Session end is automated upon withdraw of audio input (Auto Stop)
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Does not require an internet connection for full functionality

“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”

Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is the co-chair of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”

Learn more at www.paciellogroup.com/products/jaws-kiosk/. Contact Laura Boniello Miller at lmiller@vispero.com

About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.


About TPG team

TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.

Certified EMV Cloud Kernel – Payment Kiosk

News from a payment kiosk application provider for Olea Kiosks

Dylan Waddle
Dylan Waddle – EMV & Mobile Payment Technology, Business Growth Strategy, PCI Compliance, IOT, SAAS

The M3t EMV Cloud Kernel is designed to easily connect unattended kiosk terminals and POS solutions to a level II / III approved kernel for processing credit and debit card transactions. The kernel was certified for use in the U.S. in January of 2018 and is now connected to over 3,000 terminals across the country. As a cloud based solution our technology no longer relies on a specific operating platform on the terminal itself, providing our customers ultimate flexibility.

payment kiosk M3TFS

More Payment Kiosk information

Where is EMV for Kiosks in 2019? An EMV Update

 

 

The benefit of bill-payment kiosks

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Welcome to Vispero

Vispero is the world’s largest assistive technology provider for the visually impaired. Although officially formed in 2016, our brands Freedom Scientific, Enhanced Vision, Optelec, and The Paciello Group, share a long, rich history as industry leaders dating back to 1975.

We develop and deliver innovative solutions that enable blind and low vision individuals to reach their full potential – to gain an education, obtain employment, succeed in professional careers, and live independently throughout their lives.

Vispero ADA

Vispero is proud to operate in 90 countries worldwide, with products localized in over 24 languages.

As the prevalence of age-related eye diseases like macular degeneration steadily rise, assistive technology plays an increasingly vital role, resulting in a growing demand for low vision devices and services. Vispero is uniquely positioned to address these challenges head-on by providing the tools necessary to meet the needs of the low vision population through our far-reaching distribution network.

Our family of brands deliver a superior line of optical and video magnifiers; wearables; scanning and reading devices; and easy-to-use software. Vispero’s partnership with key organizations and advocacy groups keep us in the forefront of the low vision industry.

vispero companies graphic

For More Information

Click here for our Contact page or complete the information below.

 

Related ADA Kiosk Pages

ADA Kiosk

How Companies Can Prevent ADA Website Accessibility Lawsuits

Gold Sponsor News – Frank Mayer and Associates, Inc.

FRANK MAYER AND ASSOCIATES, INC. NEW GOLD SPONSOR OF
KIOSK MANUFACTURER ASSOCIATION

Frank Mayer and Associates, Inc. will experience added benefits as new
Kiosk Manufacturer Association gold member.

Frank Mayer KioskGRAFTON, WI – A longstanding member of the Kiosk Manufacturer Association (KMA), Frank Mayer and Associates, Inc. recently upgraded to gold membership status. The new sponsorship level includes participation in a variety of industry trades shows such as the National Retail Federation 2020 as well as access to market research and RFPs that come in through the KMA website.

US Access Board ADA and Accessibility Meeting
US Access Board ADA and Accessibility Meeting with Randy Amundson standing next to Director David Capozzi

In addition, Frank Mayer and Associates, Inc.’s Technology Director Randy Amundson serves as chairperson for the KMA’s ADA and Accessibility Committee. Each year, the committee meets with the US Access Board in Washington, D.C., and in 2019, the group will present a preliminary outline of the Kiosk Industry Code of Practice which will combine all ADA regulations and technologies into one document. An exciting new addition to the document is a proposed framework for voice command.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on Frank Mayer and Associates, Inc., visit www.frankmayer.com.

***

CONTACT:
Cheryl Lesniak, Integrated Marketing Manager
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(262) 834-1489 |
cheryl.lesniak@frankmayer.com

 

Outdoor Kiosk News – New UL/CSA Certification for Indoor/Outdoor Kiosk Cooling

TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an
electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24 vdc & 48 vdc input
products (AHP-1200 and AHP-1800 series), TECA announces all versions (AC and DC input) of our two most popular legacy product families are now ETL listed (Intertek) to UL & CSA safety standards.

AHP-1200 Outdoor kiosk cooler
Click for full size

Ideal for outdoor kiosk projects and other outdoor enclosures, the 525 BTU/HR Model AHP-1200-Series and the 1100 BTU/HR Model AHP-1800-Series are both are available for indoors, outdoors, AC input and DC input. As always, environmental mounting hardware and gasket are included. Optional drip pans, heat function and various temperature control choices are available as well. TECA now offers these legacy products as UL/CSA certified cooling solutions
whether used in systems with AC or DC power input.

Email TECA for more information or visit their website!

More Links

OUTDOOR KIOSK
HOW TO BUILD AN OUTDOOR KIOSK
OUTDOOR KIOSKS FAQ