Category Archives: Member

Radius Networks and Evoke Partner to Provide In-Store and Curbside

By integrating Evoke’s digital kiosks with Radius Networks’ customer location technologies, businesses can dramatically improve both the in-store and curbside experiences for customers and employees.

Radius Networks and Evoke Partnership

Washington, DC — Radius Networks, a leading provider for location services, and Evoke, an interactive digital technology provider, announced a partnership to help businesses across Europe provide innovative technology solutions in-store, curbside, and drive-thru. With the simple integration of Radius Networks and Evoke technologies, businesses can simplify and complete the customer journey.

“Our goal is to create a turnkey end-to-end journey for customers, meeting the needs of restaurants and retailers across the globe,” says Chief Strategy Officer Dan Estrada. “With our proprietary technologies, we can calculate the exact location of the customer throughout the entire customer journey, alerting employees at pivotal moments along the way. This automates the entire process for the customer and ensures that the order will be ready upon the customer’s arrival.”

Radius Networks builds a platform that uses machine learning to help businesses conduct location-based transactions with their customers. The platform core services include location-aware table service, curbside and in-store pickup, mobile loyalty and redemption, and mobile payment at the table. By using FlyBuy Pickup, a Radius Networks product designed to enhance the existing in-store pickup, curbside, and drive-thru experiences, restaurants and retailers can ensure they prepare the right order, for the right customer, at the right time. Through a combination of proprietary location technologies, businesses can accurately predict customer arrival time, monitor customers when they arrive on property, and pinpoint their exact location for order delivery. Additionally, restaurants and retailers can gather personalized analytics, including customer wait time, trip origination, activity metrics, and more.

For in-store customer location, customers can place their order via mobile, at the counter, or using Evoke’s self-service digital kiosks. After ordering at the kiosk or counter, the customer is invited to sit anywhere and relax as their food is prepared. When the order is ready, the Radius Networks platform pinpoints the exact location of the customer for order delivery.

Evoke works with innovative companies to design and implement digital solutions to streamline operations and increase sales. From self-ordering kiosks to interactive digital signage experiences, Evoke helps improve efficiencies for both the front and back of the house. “By leveraging the Radius Networks product suite, we can bring additional value to our customers,” says Neil Clark, Founder and CEO Evoke. “By implementing their innovative in-store and curbside solutions, restaurants and retailers will quickly see a dramatic increase in customer satisfaction and staff efficiencies.”

To learn more, visit www.radiusnetworks.com and www.evoke-creative.com.

About Radius Networks

Radius Networks is a software company that uses machine learning to help companies conduct location-based transactions with their customers. The platform core services include customer and asset location, curbside and in-store pickup, mobile loyalty and redemption, and mobile pay-at-table. Our clients include some of the world’s largest brands and span multiple markets such as restaurants, hospitality, gaming, grocery, and retail.

About Evoke

Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions. Evoke’s highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale rollouts of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, Evoke has the experience and capacity needed for your digital transformation.

More Links

KMA Sponsor – Evoke Creative Kiosk Company

Kiosk maker Evoke appointed by Vue

Olea Kiosks Introduces The Franklin Bill Payment Kiosk at G2E

Olea G2E Press Release

Franklin Bill Payment KioskLOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services.

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Sports Betting Kiosks: The Future of Sports Wagering

Sports Betting Machines: The Future of Sports Wagering

Last updated – October 2019

In Depth Articles

Sports Betting Kiosks A Growing Favorite All Over U.S. — But Not In Vegas

Interesting Sports Betting Kiosk Related News

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Where can I place a legal online sports bet?

New Jersey sports betting sites

New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.

To date, there are 13 NJ sports betting apps on the market.

Pennsylvania sports betting sites

Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.

State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.

Nevada sports betting sites

Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.

Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.

West Virginia sports betting sites

West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.

The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.

Rhode Island sports betting sites

Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.

Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.

Mississippi sports betting sites

Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Other Links

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/

Contact KI for more information on sports betting kiosk

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Payment Kiosk – New option for Turnkey Bill Payment Kiosks

New Turnkey Bill Payment Solution

Olea has released a new bill payment website.   Payment Kiosk by Olea.

Excerpt: Kiosks that handle cash and other forms of payment are the most complex of self service kiosk designs. Don’t trust just anyone to design and manufacture your next financial service kiosk.  Led by Olea Kiosks we work with best-in-class partners to bring you a complete bill payment solution.

Franklin Bill Payment Kiosk
New Franklin Payment Kiosk

Payment Solutions cover a large range of situations from the simple purchase to more complex deployments.

We offer two turnkey solutions at this time: The Caddo and also the The Creek. Bill payment available for purchase, lease or operation (revenue share) and beginning at $30K complete solution.

We offer three different base  + custom models for bill payment.

Applications range from your basic bill payment (paying your Comcast bill for example) to alimony to robust mobile bill pay.
Indoor, Outdoor, Wall Mount, Standup, Countertop, Drive Thru.
Underbanked, non-banked and the kiosk industry
Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.
Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay. 30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.
So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.
Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

Payment Kiosk Franklin Olea PDF Brochure

News Release — Here is preliminary presss release on the Franklin

Olea Kiosks Introduces The Franklin Bill Pay Kiosk

LOS ANGELES, Calif., October 9, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Pay kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to handle payments of any kind, anywhere.

The Franklin Bill Pay kiosk has the ability to accept and dispense dollar bills, dispense coins, read checks and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that still have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers and compatibility with almost any software application.

The Franklin is perfect for any cash-paying application including Bill Payment, Retail Transactions, Ticketing, Food Ordering, and Hotel Check-in which makes it an ideal candidate for casinos as they can deploy the same look and feel across a number of different guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, betting applications and food ordering. You can find more information here:

(add in link to events page from Olea web site–I’m hoping I can complete this page this afternoon–If not, we can write this up as a blog post and link to that–it’s details regarding the various booths and applications in which one can see Olea at G2E)

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Major Bill Pay Kiosks Projects Background

  • Verizon Mobile Bill Payment
  • AT&T Mobile Bill Payment
  • Comcast Cable Payment

Related Bill Payment Kiosk News

Where is EMV for Kiosks in 2019? An EMV Update

Bill Payment Kiosk Provisioning – Industry Whitepaper

The benefit of bill-payment kiosks

G2E Kiosks – Olea At The Show

G2E Gaming Show 2019 – Casino Kiosks

G2E is the premier Gaming show held every year in Las Vegas.  It is a longstanding tradition for kiosk companies to be at this show. This year the G2E will be highlighting casino gaming, hospitality, player loyalty kiosks, check-in, food self order, digital signage and sports betting kiosks. Here is a preview of G2E from Olea Kiosks perspective

Here is G2E preview by GGB

Here is one of the promotional videos that will playing on one of the Olea kiosks.  The new poker mixes in other genres likes sports and more in a fantasy poker game.

Here is the current list of Olea kiosks on the floor at G2E.  Traci and Daniel will be at the show on 10/15 & 10/16.

  • Scientific Games – Booth #1116     Monte Carlo
  • SCA Gaming – Booth #1216      Milan Portrait kiosks
  • Agilysys – Booth #3800       Austin kiosks
  • JCM – Booth #4039       Franklin
  • Poker Rodeo – Booth #3418       Milan Landscape
  • Glory – not confirmed
  • Cummins Allison – not confirmed

New Product Release At G2E

Olea Kiosks Introduces The Franklin Bill Payment Kiosk

LOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

https://www.olea.com/events/

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Interested in Meeting With Olea – Send us a note

About Global Gaming Expo
Global Gaming Expo (G2E), the largest gathering of global, commercial and tribal gaming professionals in North America, showcases the latest developments in gaming technology and features new educational content that is fast-paced and actionable. Attendees will experience firsthand the new products and innovative technologies showcased on the expo floor. G2E has everything you need for your casino floor and across your entire operation—from traditional casino fare to non-gaming amenities and digital products—G2E is where business growth is accelerated.

About AGA
The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

Parabit Kiosk Update

New updated page for Parabit, one of our Charter Sponsors.

Notable updates — Charging Kiosks and Digital Signage Kiosks and FID Kiosk

Parabit kiosk collage

PARABIT KIOSK SYSTEMS

parabit kiosk logo

PARABIT SYSTEMS KIOSKS

Parabit designs, fabricates, and integrates enclosures and software that allow you to efficiently and effectively authenticate physical identities and manage facilities. Custom kiosk solutions provide comprehensive, enterprise level visitor registration, notifications, tracking, reporting, as well as other features including automated interaction with dynamic data sources and integration with building access control systems.

Enhance your brand with custom kiosks to improve security, provide a quick charge for mobile devices, offer on-demand visitor information, and enhance customer service.

Visitor Management Self-Service Kiosks

Boost your front-line security by safeguarding your employees and tenants. Self-service kiosks are particularly fitting for high traffic areas and unsupervised lobbies.

parabit visitor management kiosk

Flight Information Display (FIDs) and WayFinding Enclosures

Display customized FIDs in your airport, or bus and train schedule info at transit stations.  Our WayFinding software helps your visitors to navigate to indoor and outdoor destinations.

Parabit Flight Information KioskParabit Flight Information Kiosk

Interactive Digital Signage Displays

Our digital signage displays are interactive, which help engage visitors and passengers with advertising, videos, brochures, and other digital assets.

parabit interactive kiosk

Mobile Device Charging Stations

Mobile device charging stations provide visitors and passengers a way to get recharged. Since we have become so dependent on our tech devices, providing the convenience of charging stations is essential. Our designs offer up opportunities for advertising, providing you a revenue-generating opportunity.

parabit charging kiosk

Telephone Kiosks

Our kiosks offer convenient and reliable customer assistance. Constructed with vandal resistant materials.
parabit telephone kiosk

Contact Parabit Systems

Parabit Systems Inc.

2677 Grand Avenue

Bellmore, NY 11710

Sales

http://www.parabit.com

Biometric Kiosk Deployed by NY Mets with CLEAR, Aramark and Mashgin

NY Mets with CLEAR & Aramark Test Biometric Kiosk

News from NFCW 9/26/2019

Biometric KioskNew York Mets fans attending games at the team’s Citi Field home field can now purchase snacks and beverages at a self-checkout kiosk that uses a biometrics-based identity verification system to process payments — and check that buyers of alcoholic drinks are of legal drinking age.

The Mets have teamed up with food and beverage provider Aramark, biometric identity verification provider Clear and self-checkout kiosk provider Mashgin on the project.

More Related

CLEAR Makes Cincinnati Its 30th Airport Location

Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition

Broncos, Aramark unveil technology upgrades at Empower Field at Mile High, including Apple Pay

Self Order Technology Denver

DENVER — The Denver Broncos, in conjunction with  Aramark, formally unveiled concessions improvements at Empower Field at Mile High.  They released a nice video going thru the various changes.

The key changes are to increase speed of service. In the video you can see Aramark highlighting the self-order stations from Appetize (made by Olea Kiosks).

Denver B roncos self order kiosk

“Empower Field at Mile High is constantly looking for ways to improve the fan experience, and we are confident that with Aramark as our concessionaire we can modernize how fans enjoy food and beverages at our stadium events,” Stadium General Manager, Empower Field at Mile High, Jay Roberts said. “We are also thrilled to debut several newly renovated concession stands on Sunday, which is the first step in a multi-year process to improve speed of service while also adding more variety to the menu.”

“We’re excited to expand our partnership with the Broncos and undertake this transformation of Empower Field at Mile High’s dining experience,” Jay Morrison, District Manager, Aramark’s Sports & Entertainment division, said. “We have a long, proud history of serving Denverites and, with our close ties to the community and knowledge of the local food scene, I’m confident we will deliver an innovative, dynamic and engaging food and beverage experience for everyone attending events at the stadium.”

Read the full article at Denver Broncos

 

 

 

Bill Payment Kiosk Provisioning – Industry Whitepaper

BILL PAYMENT KIOSK TECHNOLOGY

Written by Richard Slawsky and Craig Keefner

This is a fairly comprehensive look at purely financial service kiosks and the segments. Driving it all is the new portal, PaymentKiosk.com, which we have launched at Olea and which details turnkey, priced, offerings for bill payment, cash2card and more. If you are looking to purchase or you require someone to operate, we will help you.

This whitepaper addresses many of those areas and includes quotes from Dylan Waddle, chief operating officer with Norman, Okla.-based M3t Financial Services, Tom Smith with Self Service Networks (cash2card, gift cards and vending automation), Doug Shipley of Glory Global Solutions and Brandon Mintz of Bitcoin Depot. Research and current data is presented for underbanked and non-banked customers. I hope you find it helpful.

Cash Provisioning For Bill Pay Kiosks

Although it remains to be seen if the use of cash as a form of payment will eventually disappear, don’t expect it to happen any time soon.

Consumers used cash in 26 percent of transactions last year, according to the Federal Reserve’s 2019 Diary of Consumer Payment Choice. Although that’s down from 30 percent in 2017, it’s a far cry from total elimination.

Another few tidbits from the Fed report: Participants in the study used cash for 35 percent of in-person payments, and cash represented 49 percent of payments under $10. Of all the cash payments reported, the study found, 80 percent were for payments below $25.

Underbanked, non-banked and the kiosk industry 

Frank Bill Pay Kiosk
The “Franklin” Bill Pay Kiosk

Well, let’s start with those figures on cash payments. Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.

Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay.  30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.

So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.

Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

Utility Bill Payment Example Eliminating the hurdles

Although it’s certainly much simpler to only accept cards as payment, a successful kiosk project is likely to involve the ability to accept cash as a form of payment.

“As a business decision, I don’t believe that excluding paying customers is an effective way to win business,” said Thomas Smith, CEO of Providence, R.I-based Self-Service Networks. “If a customer wants to purchase your products and services, there should be no barriers created that would prevent them from making that purchase.”

In fact, the ability to accept cash may be critical to a project’s success. Chicago’s Department of Finance, for example, began rolling out self-serve kiosks in 2007, allowing citizens to pay for everything from parking tickets to utility bills. The kiosks accept a variety of payment methods, but 47 percent of those payments are made in cash.

“Since the beginning, cash has always been most popular at the kiosks,” Tina Consola, first deputy director of the department, told the trade news website PYMNTS.com. “It’s important to serve customers who primarily pay in cash, because they may not have access to a checking account or credit card.”

Aside from the obvious security concerns, one of the main issues when it comes to accepting cash is the quality of the cash itself. Most of us can recall at some point in their lives trying to purchase a soft drink or candy bar from a vending machine, only to see their dollar bill rejected time and time again.

“Unless the operator is using a high quality bill acceptor from MEI or JCM, lower quality notes may not be accepted at a high rate, thus reducing revenue generated by the unit,” said Dylan Waddle, chief operating officer with Norman, Okla.-based  M3t Financial Services, a provider of cash management software solutions.

In addition, the issue of dispensing change presents another challenge (and expense).

“It is always easier to round off transaction amounts to the nearest dollar to lessen the burden of dealing with coin,” Waddle said.

“Over the past 10 years, M3t has been testing new and innovative ways to deal with coin and even the most sophisticated methods still have issues with coins jamming in transition to the customer,” he said. “Coins also drive a much larger footprint for the kiosk unit itself, so if they can be avoided, it is much preferred.”

Cash Collection

The "Austin" Freestanding Kiosk by Olea - All-in-one Bill Payment Kiosk
The “Austin” Freestanding Bill Payment Kiosk

Other concerns are the expense and time involved in pulling cash from a kiosk and taking it to the bank. At the very least, those tasks can take an hour or more per day, while for busy locations it can mean hiring an armored car service to handle the cash.

Whatever the challenge, though, the use of cash isn’t going away. If the kiosk itself doesn’t accept cash, merchants may be forced to provide an alternative payment channel for those who prefer to conduct business with currency.

“Legislative pressures forcing brick and mortar retailers to accept cash is definitely a growing trend,” Smith said. “In fact, our beloved Rhode Island is one of the first states (if the only) to pass a law to require cash acceptance at brick and mortar retailers.”

And  legislation affects insurance for cash services.  In Colorado and other states which have legalized marijuana one of the biggest problems is hiring insured cash collection services. There are workarounds but this has put a damper on the cannabis kiosk since most of the transactions are cash.

Bitcoin Kiosks – Hidden opportunities?

Although accepting cash can certainly complicate a kiosk project, doing so can reap some unexpected benefits. Along with the potential for increased sales, kiosks can simplify the cash management process.

“Cash accepting systems can reduce cash shrinkage because employees rarely touch or count money,” said Douglas Shipley, OEM Sales Manager, North America with Glory Global Solutions. Glory is a provider of secure, efficient payment systems, cash recyclers and instant, highly accurate identity verification and authentication solutions.

“Glory cash automation machines accept, count, sort and dispense change while keeping an accurate accounting of cash on hand,” Shipley said. “Counterfeit bills detection is also built in.”

The addition of cash acceptance to self-serve kiosks also speeds realization of revenue because the funds may be immediately available for deposit, Shipley said. Credit card payments, on the other hand, require processing time as well as the imposition of fees by banking institutions.

Although accepting cash can certainly complicate a kiosk project, the growing number of payment channels is opening up new markets for kiosk providers as well.

Bitcoin kiosks, for example, is one of the fastest-growing segments in the world due to the increased popularity of cryptocurrency. Those devices allow users to buy and sell bitcoin and similar cryptocurrencies with cash.

“Our company expects to have over 1,000 Bitcoin ATMs deployed by the end of 2020,” said Brandon Mintz, CEO of Atlanta-based Bitcoin Depot. The bitcoin kiosk industry is projected to grow at a compound annual rate of 46.6 percent by 2024. Mintz’s company recently acquired competitor DFW Bitcoin.

Reverse ATMs, Gift Card Kiosks and Cash2Card Opportunities

There are also situations a consumer might want to convert their cash into a payment card. Maybe they want to purchase an item online and don’t wish to use (or don’t have) a credit or debit card. Maybe they want to give someone a gift, but feel that cash in an envelope is a bit tacky. Whatever the reason, Self-Service Networks caters to those consumers with its GiftWise Cash-2-Card and gift card vending kiosks. Those devices allow consumers to convert cash into a payment card, gift card or other digital asset.

The opportunities for kiosks that accept cash are many, but getting the most from them requires a kiosk that is designed to accept cash, backed by a vendor who’s experienced in supporting those deployers who include those in their kiosk fleet.

Olea Financial Kiosks Portfolio

Olea Kiosks offers a number of kiosk models that can be customized to accept cash, print receipts, dispense tickets and more. The company’s Franklin Bill Pay Kiosk, for example, is designed to simplify cash transactions. Standard options include a high-capacity bill acceptor, bill dispenser, cash recycler options, high speed bulk note acceptor, coin dispenser, multiple biometrics and receipt printer. Olea’s Austin Kiosk is engineered for light and medium bill payment, featuring a 15” or 22” All-in-One computer in either portrait or landscape as well as an EMV credit card terminal and POS-style receipt printer. The Austin can be customized to support card issuance for gift card and Cash2Card applications.

Olea can assist you with a complete range of financial services including processing, EMV payment, turnkey financial software, solution servicing, financing, cash collection services and even revenue-sharing options. We are your complete financial services partner.No matter what the challenge when it comes to accepting cash, Olea offers a payment kiosk solution to meet that challenge. Contact us at 800-927-8063 or email info@olea.com. We stand ready to help.

Hope you enjoyed the writeup and if you have any questions drop me an email at craig@olea.com

More Information on Bill Pay Kiosks

Where is EMV for Kiosks in 2019? An EMV Update

Bill Payment Mistakes – Avoid These 12 mistakes

Bill Pay Kiosks & Unbanked Underbanked

KMA Sponsor – Evoke Creative Kiosk Company

New Sponsor Evoke Creative Kiosks

We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds.

WHO WE ARE

Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions.

At our purpose-built UK headquarters, we combine dynamic workspace, showroom, warehouse, factory and production lines.  In total we have over 50,000 sqft of the very latest energy efficient facilities where we are investing in extensive R&D and creating a dynamic, flourishing workplace.

Our highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale roll outs of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, evoke creative have the experience and capacity needed for your digital transformation.

We’ve won awards for our cutting edge design, our manufacturing quality and our people-centric business.

Evoke

Evoke works with forward-thinking businesses around the world to design, manufacture, and implement the latest digital solutions both out-of-box and as part of our bespoke service. Our product range includes everything you need for your digital transformation: self-service ordering, digital signage, interactive experiences, video walls, RFID and payment, all supported by tried and tested software solutions and integrated with your existing systems.

UK HEADQUARTERS

Evoke Creative Ltd

Units 6 & 7, Power Station

Thermal Road, Bromborough

Wirral, CH62 4YB

0151 334 3716

 

USA OFFICE

Greenville, South Carolina

USA

+1 864-313-7602

info@evoke-creative.com

Self service DMV kiosks aim to help shorten lines at satellite city halls

Reference news report

Self Service DMV Kiosk by Frank Mayer

HONOLULU (KHON2) — The city’s Department of Customer Services announced that its new self-service kiosks for renewing vehicle registrations appear to be catching on with the public after the first six months.

 

Since the freestanding, self-service kiosks were rolled out in February at select Safeway supermarkets, more than 18,000 residents have used them to register their vehicles, make their payments, and walk away with all of their documents in hand in just a matter of minutes.

“We want residents to know that they no longer need to stand in line, or wait 10-to-14 days of processing and mailing time to get their registrations and emblems,” said Customer Services Director Sheri Kajiwara. “Everyone who has used the kiosks so far has shared positive comments.”

The kiosks are available 24/7 and can process motor vehicle registrations quickly.

In addition to renewing vehicle registrations at self-service kiosks, residents can also opt to register online or by mail as alternatives to waiting in line at a satellite city hall.

An estimated 54 percent of O‘ahu motorists continue as “walk-in and wait transactions” at satellite city halls.

The self-service kiosks are the newest of the three options to walking into a satellite city hall to renew a motor vehicle registration. A key feature of the self-service kiosks is that they instantly process and print registration cards and stickers, as well as accept renewals up to 10 months past due. Late registrations will be assessed a standard $16 fee and all renewal transactions require that a current safety inspection be on file.

Frank Mayer and Associates, Inc.

Merchandise Display Bubba

BUBBA Retail Merchandise Display

merchandise Display BubbaManufacturer of angling equipment, BUBBA came to Frank Mayer and Associates, Inc. with several guidelines to consider when developing merchandising display designs, including a design that would fit a small retail footprint, a look that endorsed the sport fishing lifestyle, and imagery that could be easily updated in the field.

The company also required an interactive component to allow consumers to use the product and understand the ergonomics associated with the BUBBA knife’s handle and blade.

Custom peg hooks and slat wall designs not only allow for heavier electric knives without sagging but offer unique product configurations based on each dealer’s needs.

Frank Mayer and Associates, Inc. delivered on all BUBBA’s requests, and hundreds of units were shipped to dealer locations across the country.

BUBBA press release – FINAL

Pyramid announces world’s first 4-in-1 self service kiosk

Pyramid 4-in-1 Kiosk

polytouch® 32 PE4000 maximizes sales and customer convenience

Freiburg, Germany, September 9 2019 – Pyramid Computer, a leading manufacturer of self-service kiosks, today announced the new polytouch® 32 PE4000, the world’s first system to combine four self-service kiosks on a single pedestal.

Pyramid 4-in-1 kiosk imageIdeal for quick service restaurants (QSRs), cinemas and airports, the innovative 4-in-1 solution features four 32-inch touchscreens, quadrupling the number of potential user interactions and sales opportunities from a single installation. The patent-protected design is very stable and has an attractive, space-saving central pedestal which accommodates the four Intel® based PCs. The pedestal is constructed from high-performance continuously cast aluminum.

“Quick service restaurants (QSRs), cinemas and airports are calling for kiosk systems which allow multiple customers to place their orders or check-in with greater convenience and speed,” said Patrick Hagemeister, US Sales Manager, Pyramid Computer. “The polytouch® 32 PE4000 meets the growing demand for more powerful solutions, capable of addressing high and highest usage frequency applications, busting queues even during extreme peak times.”

Pyramid has produced more than 30,000 polytouch® kiosk terminals for deployment in the retail, hospitality and leisure industries over the last six years. In the US the company’s polytouch® kiosk brand is used by a growing number of customers including the major cinema chains AMC and Cinemark. This is for a range of applications such as self-ordering and self-checkout, ticket printing, QR- and barcode scanning.

Pyramid designed the new polytouch® 32 PE4000 with one PC per touchscreen display to maximize the reliability of the complete system. At the same time, the performance of the individual applications per display increases. A removable cover in the pedestal allows quick access to all PC-units for maintenance purposes. The 4-in-1 solution also significantly reduces investment costs compared to several individual systems.

Added Patrick Hagemeister: “We can deliver the PE4000 with an automatic dispensing unit on request. This enables us, for example, to offer fast-food and fast-casual restaurants a system that automates their complete order process and locates customers. Here we rely on our Pyramid Location System (PLS).”

The polytouch® 32 PE4000 can be branded and customized to a very high degree to create a highly individual look. Depending on the application it can be fitted with a broad range of peripherals such as 2D or 3D scanners, thermal printers, or payment modules of many makes and models. For special applications that may involve AI technology, Pyramid can even integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid will work very closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.

For further information about the polytouch® 32 PE4000:
Website: https://www.pyramid-computer.com/PE4000

Data sheet: https://www.pyramid.de/produkte/kioske/polytouch/polytouch-32-pe4000.html?file=files/content/polytouch/pdf/4010062485_ds_polytouch_32_PE4000_EN.pdf

About Pyramid Computer
Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and network & security and industrial PC & imaging products are manufactured in Germany for shipment and installation via worldwide OEM and distribution partners.

Announcing the newest addition to Vispero: JAWS Kiosk

Vispero Announces JAWS Kiosk

JAWS ADA LogoVispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.

JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:

  • Thinner version of JAWS for closed environments
  • Locked down features for use in closed environments
  • Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
  • Multi-language/Multi-voice JAWS support
  • User session management
  • Auto start JAWS upon insertion of audio device
  • Session end is automated upon withdraw of audio input (Auto Stop)
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Does not require an internet connection for full functionality

“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”

Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is the co-chair of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”

Learn more at www.paciellogroup.com/products/jaws-kiosk/. Contact Laura Boniello Miller at lmiller@vispero.com

About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.


About TPG team

TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.

Certified EMV Cloud Kernel – Payment Kiosk

News from a payment kiosk application provider for Olea Kiosks

Dylan Waddle
Dylan Waddle – EMV & Mobile Payment Technology, Business Growth Strategy, PCI Compliance, IOT, SAAS

The M3t EMV Cloud Kernel is designed to easily connect unattended kiosk terminals and POS solutions to a level II / III approved kernel for processing credit and debit card transactions. The kernel was certified for use in the U.S. in January of 2018 and is now connected to over 3,000 terminals across the country. As a cloud based solution our technology no longer relies on a specific operating platform on the terminal itself, providing our customers ultimate flexibility.

payment kiosk M3TFS

More Payment Kiosk information

Where is EMV for Kiosks in 2019? An EMV Update

 

 

The benefit of bill-payment kiosks

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Welcome to Vispero

Vispero is the world’s largest assistive technology provider for the visually impaired. Although officially formed in 2016, our brands Freedom Scientific, Enhanced Vision, Optelec, and The Paciello Group, share a long, rich history as industry leaders dating back to 1975.

We develop and deliver innovative solutions that enable blind and low vision individuals to reach their full potential – to gain an education, obtain employment, succeed in professional careers, and live independently throughout their lives.

Vispero ADA

Vispero is proud to operate in 90 countries worldwide, with products localized in over 24 languages.

As the prevalence of age-related eye diseases like macular degeneration steadily rise, assistive technology plays an increasingly vital role, resulting in a growing demand for low vision devices and services. Vispero is uniquely positioned to address these challenges head-on by providing the tools necessary to meet the needs of the low vision population through our far-reaching distribution network.

Our family of brands deliver a superior line of optical and video magnifiers; wearables; scanning and reading devices; and easy-to-use software. Vispero’s partnership with key organizations and advocacy groups keep us in the forefront of the low vision industry.

vispero companies graphic

For More Information

Click here for our Contact page or complete the information below.

 

Related ADA Kiosk Pages

ADA Kiosk

How Companies Can Prevent ADA Website Accessibility Lawsuits

Gold Sponsor News – Frank Mayer and Associates, Inc.

FRANK MAYER AND ASSOCIATES, INC. NEW GOLD SPONSOR OF
KIOSK MANUFACTURER ASSOCIATION

Frank Mayer and Associates, Inc. will experience added benefits as new
Kiosk Manufacturer Association gold member.

Frank Mayer KioskGRAFTON, WI – A longstanding member of the Kiosk Manufacturer Association (KMA), Frank Mayer and Associates, Inc. recently upgraded to gold membership status. The new sponsorship level includes participation in a variety of industry trades shows such as the National Retail Federation 2020 as well as access to market research and RFPs that come in through the KMA website.

US Access Board ADA and Accessibility Meeting
US Access Board ADA and Accessibility Meeting with Randy Amundson standing next to Director David Capozzi

In addition, Frank Mayer and Associates, Inc.’s Technology Director Randy Amundson serves as chairperson for the KMA’s ADA and Accessibility Committee. Each year, the committee meets with the US Access Board in Washington, D.C., and in 2019, the group will present a preliminary outline of the Kiosk Industry Code of Practice which will combine all ADA regulations and technologies into one document. An exciting new addition to the document is a proposed framework for voice command.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on Frank Mayer and Associates, Inc., visit www.frankmayer.com.

***

CONTACT:
Cheryl Lesniak, Integrated Marketing Manager
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(262) 834-1489 |
cheryl.lesniak@frankmayer.com

 

Outdoor Kiosk News – New UL/CSA Certification for Indoor/Outdoor Kiosk Cooling

TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an
electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24 vdc & 48 vdc input
products (AHP-1200 and AHP-1800 series), TECA announces all versions (AC and DC input) of our two most popular legacy product families are now ETL listed (Intertek) to UL & CSA safety standards.

AHP-1200 Outdoor kiosk cooler
Click for full size

Ideal for outdoor kiosk projects and other outdoor enclosures, the 525 BTU/HR Model AHP-1200-Series and the 1100 BTU/HR Model AHP-1800-Series are both are available for indoors, outdoors, AC input and DC input. As always, environmental mounting hardware and gasket are included. Optional drip pans, heat function and various temperature control choices are available as well. TECA now offers these legacy products as UL/CSA certified cooling solutions
whether used in systems with AC or DC power input.

Email TECA for more information or visit their website!

More Links

OUTDOOR KIOSK
HOW TO BUILD AN OUTDOOR KIOSK
OUTDOOR KIOSKS FAQ

Alexa Self-Order Voice Command Voice Response QSR w/ Customer & Employee. Beacon tech

Using Alexa Self-Order in QSR

Nice demo of Alexa self-order integration by Pyramid Technologies.  Includes employee voice command and response sequences with Alexa combined with beacon technology for locating the customer.

More Pyramid Kiosk links

PYRAMID COMPUTER KIOSK

INGENICO AND PYRAMID ANNOUNCEMENT

PYRAMID NRF 2019

 

In the Wild – Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk

Simon Mall Outdoor Kiosk Digital Wayfinder and Digital Signage Review

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed this article.

Well we went back to the mall yesterday and while we were there we checked up on the digital signage unit installed at the brand new Simon Outlet Mall.  There are 10 of them spaced out around the outlet mall which was just completed 2 years ago and is the next generation outdoor shopping mall with over a 100 shops. Coloradans like being outdoor.

When we last checked before,   it was winter and the units seemed just fine.  Yesterday in Colorado it got to 95 and this unit is oriented to face West and East and direct sunlight.

The unit receives no mitigation or shelter from the sun or the heat.

While we there another customer wanted to try using our side of the unit because the other side wasn’t working. It was non-functional.

On the sunny side it was quite nearly impossible to read the display thru the glare, and yes, the screen was very hot.

On the software side I do like the interface and I will given them an A for the wayfinding.

Digital Wayfinding ROI

On the hardware side, the unit is attractive, it was relatively inexpensive to purchase, but it fails here in Colorado.  Another example of the budget not matching the objective. Now they need to replace the units and the overall costs will likely triple. Should have just got well-designed unit and paid the relatively low extra money.

For site location of the unit, I can understand the way they oriented it as direct right angle but the rest of the outlet mall is not laid out in right angles so they could’ve easily added 15 to 30 degrees of offset i order to avoid the direct sunlight.

Definition of not working is the screen was blacked out and when you touched it white spots would appear.  The screen was very hot for sure.  That was the status of the East side which had been heated up and blacked out.

Outdoor Display Tips From LG-MRI website

Sun is the biggest enemy of LCD displays. It will cause them to heat up, discolor, and eventually turn black. The sun hits the display surface with 1250 watts/m2 of energy, which will cause the temperature of the Liquid Crystal cell to increase significantly, even on the coldest of days. This can have the effect of literally causing the Liquid Crystals to boil and turn black, what is known as solar clearing.

We have all probably seen our phones turn off because they are “too hot” and need to cool down before use, but outdoor displays don’t have the luxury of taking a break when they are too hot. QSRs, media companies, and transit stations rely on the display being on and visible no matter what the ambient conditions are. Keeping LCDs cool is critically important to providing a 24/7 use in all environments, where temperature fluctuates and direct sunlight is always an issue.

LCDs have very low reflection and absorb almost 98% of the solar energy. This means that viewing an LCD outdoors works great because of the low reflection, but keeping it cool is the biggest challenge.

Good advice.


Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk West facing afternoon

Simon Outlet Mall Digital Signage Wayfinding
Hardly able to read and extremely hot to touch.

 

 

Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk East facing morning

Simon Outlet Mall Digital Signage Wayfinding
This side was just blacked out and unusable.

Related Posts by LG-MRI

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Self-Order Kiosks – Forbes Article Having A Moment

From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space  July 30, 2019

Self-Order Kiosks McDonalds in Forbes

Excerpt:

In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?

The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we had yet to see mass adoption in the restaurant space, despite kiosks’ rapid deployments in airports, grocery stores and casinos.

In technology terms, it has since been a lifetime. However, kiosks finally seem to be having their moment in the quick-service space.

Self-Order Kiosk Research

New research from Tillster shows that 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months—up 7% year-over-year. Further, more than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered, and 30% of customers prefer to order from a kiosk versus a cashier if the lines were of equal length.

I have covered the restaurant industry since 2010 when I was named editor of QSRweb. I later added fast casual and pizza beats to my portfolio as editorial director of foodservice media. This coverage spanned the gamut of topics that make up the foodservice space, from marketing and customer service, to the supply chain and display technology. My work has been featured in publications around the world, including NPR, Bloomberg, The Seattle Times, Crain’s Chicago, Good Morning America and Franchise Asia Magazine. I continue to serve as a contributor for many publications, including QSRweb, Food Dive, Innovation Leader and the Digital Signage Federation.


Other notes

  • Preference for self-order seems to have swung positive over last 12 months (MSN poll quoted)
  • Younger customers contributing
  • Amazon trained us
  • Subway is big example nowadays
  • Wendy’s covers 2/3rds of locations. Thinks it has a return.
  • KFC to do 5000 by 2020
  • Taco Bell doing entire chain
  • Self-service market research by Tillster says 30.8 billion

More Information McDonalds News Watch

  • Times Square McDonalds Kiosks Launched
  • Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note:  How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, …
  • Asian Grill Opens New Location with Self Order Kiosks 2019/06/21 Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check …
  • McDonald’s & Sonic Optimizing with Self Order AI Technology2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience …
  • Tapit demonstrates unique self-ordering kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self-ordering kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self-ordering kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its self-ordering platform …
  • Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile …

Cashless Retailing – Decathlon Introduces Cashless Retailing for All

Decathlon Introduces Cashless Retailing for All

Self-Service Networks helps with their innovative gift card dispensing kiosk.

EMERYVILLE, Calif., June 6, 2019 /PRNewswire/ — Decathlon, the self-proclaimed world leader in sporting goods retailing, recently opened their US flagship high-tech retail location in Emeryville, California.  With more than 1,500 stores in 49 countries, Decathlon is making a technological splash with their newest location.  Touting a “cashless” retailing solution aimed at simplifying and speeding up the checkout process, shoppers avoid long checkout lines and registers while they engage directly with Decathlon teammates on the retail floor putting them closer to the products they are shopping for.  Using a sophisticated combination of technology solutions using RFID, QR codes, and iPhone transactions, shoppers can check out their purchases at any point within the store using their mobile phone, their Apple watch, gift cards, or their traditional credit and debit cards.  They cannot use cash.

Confronted with the notion of disenfranchised consumers, Decathlon turned to Self-Service Networks and their innovative “GiftWise Cash-2-Card” gift card dispensing self-service kiosk.  With this self-service touch screen kiosk, consumers paying with cash are able to convert their paper currency into Decathlon gift cards.  “Self-Service Networks has been an integral partner for us since the opening of our first Decathlon Superstore in the United States,” says Ashley Benson, product manager at Decathlon USA. “With their help and collaboration, we’ve been able to offer a seamless cashless checkout process that allows customers to complete quick transactions. Customers who prefer to use cash at checkout have the ability to access Decathlon Gift Cards through the GiftWise Cash-2-Card solution. They can then complete their transaction using our cashless point of sale system. We hope that this innovative approach to retailing can be used for our future expansion throughout the US.”

Retailer innovation continues to be a key element toward driving retail sales growth in the US.  Ensuring that consumers from all ranges of the technological spectrum can participate in these advances helps achieve this successfully.  “For over twenty years, Self-Service Networks has been empowering customers with innovative self-service transaction solutions,” says Thomas Smith, President of Self-Service Networks.  “Our GiftWise Cash-2-Card is our latest iteration of card dispensing innovations that help empower customers preferring to use cash payments to participate in everyday retail.”  With the legislative backlash on “cashless” retailers hitting Philadelphia, New Jersey, New York and most recently in San Francisco, innovative retail solutions like the GiftWise Cash-2-Card self-service kiosk is a welcome solution to support a growing trend.

Media Contact:
Meggin French
(888) 666-8346
215912@email4pr.com

SOURCE Self-Service Networks

More links

Renewing Sponsor – PROVISIO Sitekiosk Software

PROVISIO SITEKIOSK SOFTWARE

PROVISIO Sitekiosk Software
Providers of Windows and Android software Sitekiosk

PROVISIO Sitekiosk Software is a market-leading kiosk software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines.

Installed Base

PROVISIO Sitekiosk Software has the largest installed base of kiosk software products worldwide.

Lockdown browser & kiosk software for safeguarding public access Internet-PCs, Displays and Tablets. Protects the browser and operating system against manipulations.

Now featuring IE & Chrome browser engine, and Windows 10 support!

provisio-trust
Click for customer reference list

provisio-product

provisio-siteremote

provisio-contact

More information

Contact PROVISIO today

Where is EMV for Kiosks in 2019? An EMV Update

EMV Update – Unattended

The deadline for merchants to bring payment devices into compliance with EMV standards passed more than three years ago, but there are still non-compliant devices in the marketplace.

otiKiosk provides kiosk system developers with an easy and affordable way to integrate a pre-certified EMV payment acceptance solution
otiKiosk provides kiosk system developers with an easy and affordable way to integrate a pre-certified EMV payment acceptance solution

A year ago, KioskIndustry.org published a piece looking at the state of adoption of Europay, Mastercard and Visa (EMV) requirements among kiosk deployers in 2018. The bottom-line findings were that while kiosk manufacturers were stressing the need for EMV-compliant solutions for new projects, many deployers planned to keep current non-compliant solutions in the field until the end of their lifespan.

Now that a year has passed since that analysis, has anything changed? Where do things stand now?

EMV Compliance continues to expand

To recap, EMV is defined as “a payment method based upon a technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them.” EMV “smart cards” store their data on integrated circuits in addition to the traditional magnetic stripes. According to financial services firm FirstData, EMV chip cards transmit a variable algorithm that changes with each transaction, making the data more secure than what’s found on magnetic stripe cards.

Under EMV standards, merchants had until Oct. 1, 2015, to make their payment processing equipment EMV-complaint. If a fraudulent transaction occurred at a merchant who had not upgraded their equipment, the merchant would eat the cost of that transaction along with any fines or fees that might be assessed.

And while EMV standards were relatively clear for in-person transactions, such as those at an attended checkout register at a grocery store, they were a bit murkier when it came to transactions at an unattended device, such as a self-service kiosk.

Although payment card issuer Visa doesn’t break out kiosk-specific statistics, it does track overall EMV adoption. By most measures, the process seems to be rolling along.

As of December 2018, more than 3.1 million merchants now accept chip cards, according to Visa statistics, compared with just 392,000 merchants as of September 2015. There are now 511 million chip cards in circulation compared with 159 million three years ago. Ninety-eight percent of payments accomplished at the end of 2018 were done using chip cards.

In addition, counterfeit fraud dollars dropped 48 percent over the 39-month period, according to Visa statistics, while that figure was closer to 80 percent for merchants who have completed the upgrade.

Still, that doesn’t mean credit-card fraud is going to disappear. According to research by intelligence firm Gemini Advisory, as of November 2018 chip-enabled cards represent 93 percent of the more than 60 million payment cards stolen in the past 12 months, thanks to the lack of U.S. merchant compliance with the EMV implementation.

Other Gemini findings include:

  • 45.8 million or 75 percent are Card-Present (CP) records and were stolen at the point-of-sale devices, while only 25% were compromised in online breaches.
  • 90% of the CP compromised U.S. payment cards were EMV enabled.
  • The United States leads the rest of the world in the total amount of compromised EMV payment cards by a massive 37.3 million records.
  • Financially motivated threat groups are still exploiting the lack of merchant EMV compliance.

In addition, a new type of card fraud is gaining in popularity. Unlike the skimmers fraudsters attached to gas pumps and other devices to capture credit card information (one of the types of fraud EMV was designed to eliminate) a “shimmer,” according to Krebs on Security, fits in the card slot between the chip on the card and the chip reader — recording the data on the chip as it is read by the underlying machine. The fact that the device fits in the slot itself instead of fitting over the card reader, it’s difficult to spot.

Here’s how Krebs described shimming in 2017:

“Data collected by shimmers cannot be used to fabricate a chip-based card, but it could be used to clone a magnetic stripe card. Although the data that is typically stored on a card’s magnetic stripe is replicated inside the chip on chip-enabled cards, the chip contains additional security components not found on a magnetic stripe.

“One of those is a component known as an integrated circuit card verification value or “iCVV” for short — also known as a “dynamic CVV.” The iCVV differs from the card verification value (CVV) stored on the physical magnetic stripe, and protects against the copying of magnetic-stripe data from the chip and using that data to create counterfeit magnetic stripe cards.”

The weakness a shimmer exploits lies with the card issuer as opposed to the payment device.

“The only way for this attack to be successful is if a [bank card] issuer neglects to check the CVV when authorizing a transaction,” ATM giant NCR Corp. wrote in a 2016 alert to customers. “All issuers MUST make these basic checks to prevent this category of fraud. Card Shimming is not a vulnerability with a chip card, nor with an ATM, and therefore it is not necessary to add protection mechanisms against this form of attack to the ATM.”

(If I needed any persuasion that payment card fraud was still a problem, I recently received a call from my bank alerting me that my debit card had been compromised. Someone had used what was obviously a cloned card to withdraw $300 at an ATM 30 miles away from where I live. The bank blocked the card when the fraudster attempted to make a withdrawal at another ATM. A few days later, my son’s debit card was compromised as well. In both cases, the money was refunded to our accounts and the dispute was closed in less than a week. When I posted a comment to the neighborhood Nextdoor social media site about the incident, dozens of people in my area said they had also been victims of payment card fraud. The speculation was that the issue occurred at a nearby convenience store, although nothing was proven.)

The current state of EMV affairs

By all appearances, EMV adoption among kiosk deployers essentially stands where it did a year ago. Deployers seem to be carrying on with existing equipment until the end of its lifespan, with any new deployments.

Part of the reason is likely, as mentioned in last year’s analysis, that the relatively low transaction averaged for many kiosks translates to less overall chargeback risk, which in turn means less incentive to upgrade. Given that risk, it doesn’t make much sense to invest in an upgrade it of the deployer plans to swap it out in a year or two.

“For kiosks we have seen very little in the way of EMV retrofits of fielded kiosks running in mag stripe even though there are surface mount devices well suited to field retrofits available,” said Rob Chilcoat, president, North American Operations with UCP Inc., a provider of EMV-compliant chip-and-pin hardware and payment gateway solutions for attended and unattended card payment terminals in North America.

In addition, some of the concerns about whether a kiosk would be considered attended, “semi-attended” or unattended under EMV requirements may have been overblown.

The Path to EMV
What are some other risks in deploying non-EMV kiosks? Comments from the experts:

  • There are current deployers with standard ecommerce websites using a third-party shopping cart on their kiosks that have no clue about EMV. Kiosk software like KioWare can intercept the shopping cart MSR checkout and perform the EMV transaction; however, they still need the third-party shopping cart to know the transaction has succeeded; ie, we need an API to call. This API is often lacking as most don’t care about kiosks and EMV integration, although it is slowly changing. This is definitely affecting existing kiosks going EMV, but it is also affecting new kiosk projects that had hoped to use their existing third-party shopping cart.
  • If a card data breach is tracked back to a kiosk, the merchant associated with that kiosk would be in hot water. This is why data in the clear between a card reader and a web hosted payment page (the old way of doing things) is such a PCI no-no.
  • Ultimately PCI compliance comes down to the merchant themselves, ISVs want to enable the merchants to use a PCI-DSS pre-certified solution, but that doesn’t completely relieve the merchant themselves from final PCI compliance. Implementing EMV pretty much removes mag stripe data from the environment except in cases where a card has no chip, or the chip is damaged. In the case of a card not having a chip, the issuer of the card would be the least compliant (culpable) party if the merchant is EMV capable. In the event of a damaged chip, this is why it is also important to implement end-to-end encryption, to render malware sniffing attacks unfruitful.

“’Semi-attended’ doesn’t exist as far as the PCI Security Council and EMVCo are concerned; a device is either a Cardholder Activated Terminal (CAT) or it isn’t in their eyes,” Chilcoat said.

“This ‘semi-attended’ term was coined by processors to justify using less costly attended devices at self-checkout and other indoor self-service scenarios where the kiosks are being tended to by an employee of the store,” he said. “This PCI gray area still exists and we do see people ordering attended devices from us for this purpose. We advise against it, but we can’t stop them from doing what they want with a terminal. It really comes down to what the merchant’s processor will allow.”

Still, deployers shouldn’t be lulled into a false sense of security by thinking a low transaction amount means they’re insulated from major losses. Yes, if a fraudulent card is used on a small transaction at the kiosk, it can just be considered a cost of doing business. On the other hand, if someone is able to collect cardholder data at the kiosk and then sell it on the dark web causing massive fraudulent transactions elsewhere, and that gets tracked back to a non-EMV compliant kiosk, it won’t be trivial to a kiosk deployer.

But for new projects, EMV is definitely the norm.

“In terms of kiosks, the biggest thing that’s changed is the move from EMV being an optional form of payment to a requirement for our customers,” said Bruce Rasmussen, director of sales with payment technology provider Ingenico Group.

“Currently we do not have any customers in the pre-deployment stage that are not already planning to support EMV now or in the next phase of their project,” Rasmussen said. “Additionally, merchants are continuing to redefine their customer interface to capture a new segment of the market, and payments continues to play a large role in this transformation.”

In particular, he said, there is a growing emphasis on supporting mobile wallets in payment solutions, which in turn drives demand for EMV contactless. With the majority of legacy cashless options only supporting magstripe transactions, merchants are putting updating their payment solutions to accept contactless at the top of their requirements.

“We see growth in contactless card payments and payments via smart phones driving growth in NFC adoption at the kiosk,” Rasmussen said. “The mandate from the card brands to support EMV contactless payments as of October 2019 is driving adoption for EMV since managing a contact and contactless certification may be the most economical and efficient use of resources to achieve a certification.”

Ultimately, although the process continues to be a gradual one, it’s only a matter of time before the vast majority of self-service kiosks in the marketplace are EMV-compliant.

“In terms of new kiosks, we have not shipped anything mag stripe only for a long time,” Chilcoat said. “I think overall EMV migration has hit a tipping point where chip card payments is the expected user experience and kiosk companies are seeing that and including it in their RFP requirements.”

EMV Update Credits and Members:
EMV References and Article

CLEAR Makes Cincinnati Its 30th Airport Location

From Check-In-Kiosk

New CLEAR Check-in Kiosk Deployment

CLEAR Check-In Kiosk
Click to expand

Cincinnati / Northern Kentucky International Airport (CVG) has become the latest airport to receive CLEAR, the biometric identity service that helps speed flyers through airport security lines.

The news that CLEAR is coming to CVG comes less than a week after the service debuted at Boston Logan’s (BOS) Terminal A, home to gates for Delta, Southwest and WestJet.

At Cincinnati, CLEAR kiosks will be available at the airport’s main security checkpoint, enabling CLEAR customers to use the service no matter which airline they are flying.

“Our mission is to make travel through CVG an unforgettably positive experience, and with the added convenience of CLEAR, we’ll be able to continue to deliver on that mission,” CVG airport CEO Candace McGraw said in a statement.

CLEAR members submit fingerprint and iris scans to the company, which uses those biometric scans to confirm a traveler’s identify when he or she arrives to the airport security. CLEAR customers present themselves at a special CLEAR kiosk that’s typically adjacent to the security queues. Once there, CLEAR personal confirm travelers’ identities after a fingerprint or iris scan. Then, members are escorted to the front of the queue to go through security.

Read full article

Review Home Depot Self-Checkout Kiosks Francie Mendelsohn

Home Depot Self-Checkout Kiosks reviewed by Kiosk Industry correspondent Francie Mendelsohn

Francie Mendelsohn is President of Summit Research Associates, Inc.
Francie Mendelsohn is President of Summit Research Associates, Inc.

Every so often, industry veteran Francie Mendelsohn tests kiosks that she previously evaluated several years ago to see if they are still useful, operational and, most-importantly—enjoying popularity among the establishment’s customers.  This time, she paid a return visit to Home Depot.

Years after initially installing self-checkout kiosks, Home Depot has replaced them and deployed new-and-improved kiosks at their megastores. Located in the same space previously occupied by their old units, the four kiosks take up as much space as two manned checkout lanes. There are two self-checkout units per lane. The kiosks, in fact, take up so little room because no conveyer belt is needed to move products along (everything is tallied using the scanner) that a cooler selling Red Bull is located between the two units in one aisle! Both aisles are marked by bright orange “Self Checkout” illuminated signs on poles about 12 feet off the ground.

There are several notable, positive changes. The 22″ Dell touchscreen is more than twice the size of the previous units. The interface has been completely updated; it is very well-designed and easy to use. Very few words are used; almost everything has a pictogram associated with each step, thereby eliminating any confusion.

The instructions are quick and to the point: Start Scanning. The customer takes the PowerScan scanner out of its holster and aims it at the bar code on the item he wishes to scan. He has to push in the orange “trigger” button on the scanner in order to operate it but this is easy to figure out. If a customer has a problem, there is a human assistant who quickly comes to resolve the problem and help move things along. She was most pleasant and not-at-all-condescending.  The scanner is quite forgiving – the customer does not have to align the scanner perfectly over the barcode. He just has to get the scanner close enough so that it registers. The process takes only a second.

The advantage of these cordless scanners is that they can transmit the barcoded data over a good distance which is useful for sheets of plywood, 2x4s, and other large-sized items.  (Previous scanners in several self-checkout deployments—notably IKEA–used tethered scanners which made the process difficult and frustrating.)   Each item is scanned in the same way, with a running tab showing on the touchscreen.

When the customer has finished, a “Ready to Pay?” screen is presented with a large rectangular orange “Pay Now” button appearing. (The smaller Pro Xtra ID button is Home Depot’s loyalty program and is not covered in this review.)

The next screen is intended only for those environmentally-aware localities where customers have to pay for each bag they use. This Home Depot, in Rockville, MD, is in one of those jurisdictions. Each plastic bag costs $.05. Accordingly, the next screen asks the customer to indicate how many bags they wish to purchase with numbers from 0 to 7+. There is no visual feedback on these kiosks; when you push a button, nothing tells you that what you pushed has been acknowledged. On the other hand, the system works so quickly and effortlessly, it is not an issue. (Note: as can be seen from the picture of the unit, the stack of plastic bags is easily accessible and one wonders how many people simply “help themselves” to free plastic bags.)

The units are intended only for customers NOT paying with cash. The opening screen states this fact clearly and in large font: CARD PAYMENTS ONLY.  The customer is then asked to Choose your payment type. There are three options: Credit or Debit cards, Home Depot Gift cards and a special Home Depot Commercial card for the many professional contractors who patronize this store. The Ingenico card reader is very familiar to customers who have had plenty of experience using these devices to pay for groceries and gas. The receipt is quickly printed at the compact NCR printer located to the left of the kiosk. Many customers don’t even take their receipt; note the wastebasket located on the floor under the printer.

These kiosks represent an evolutionary change in the self-checkout space. Home Depot is to be commended for installing effective, easy-to-use, and fast kiosks. The customers and assistants I  interviewed all agree that these units are a positive and welcome step forward. Lastly, every customer said they were a pleasure to use.

Notes

  • The distance from the floor to the bottom of the touchscreen is 42″.
  • The distance from the floor to the holster holding the scanner is 43″
  • The distance from the floor to the part of the credit card reader where you insert the card is 44″
  • Furthermore, you can tilt the cc reader down a bit. I never knew you could do that.
In any event, all the peripherals are within legal limits. The whole unit is so close to the end of the table–on which the touchscreen sits–that people in wheelchairs can readily access the kiosk. In addition, there is so much space in the aisle that wheelchair-bound people can easily turn around if they are more comfortable accessing it with their right arm/hand. 

How To Build an Outdoor Kiosk

How to build an Outdoor Kiosk

Building an outdoor kiosk comes with a ton of questions.  How big, how bright, which devices, is Heating a consideration, is cooling a consideration,  which elements will it be exposed to (grease, oil, gasoline, salt, chlorine, etc). Which environments, etc.

The answer to the question how to build an outdoor kiosk is:

Generally the answer is build it for that purpose, outdoor.  A very good outdoor design is optimized so that additional mitigation elements like AC or Heating are minimized.  What kind of power consumption the screen requires in order to be usable/readable? What is the best computer to use?

Does it need to look like a box or can it be elegantly custom design?  The answer is it is often custom designed.

We are happy to answer the questions you may have.

Here is primer FAQ on How To Build Outdoor Kiosks

July 29, 2018

More and more uses are being developed for outdoor kiosks, but a successful deployment depends in large part on the vendor behind the project.

Interactive kiosks have become commonplace in restaurants, retail stores, health care facilities and other locations. But as technology improves and new applications come along, kiosks are becoming an integral part of the outdoor environment as well.

Opportunities for outdoor kiosk deployments include event ticketing, campus wayfinding and drive-through ordering, among others. Consumers today are increasingly pressed for time, and an outdoor kiosk can help provide the convenience they seek. It’s likely that as the technology develops, new and as-yet unheard-of uses will be found.

But all kiosks aren’t created equal, and that’s particularly true when it comes to those designed for outdoor use. Not only can working with an experienced vendor go a long way to determining the project’s success, it can help protect a deployer from regulatory liability and unnecessary maintenance costs.

In it for the long-term

Olea's "Seattle" Outdoor Ticketing KioskObviously, an outdoor kiosk should be designed from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold.

In addition, a reputable vendor designs to UL guidelines to certify that the units are waterproof and safe to operate in rain or snow, and routinely implements UL testing on first prototypes for customers who require UL certification. Factors such as power, grounding and mounting are more significant factors with an outdoor kiosk than one located indoors, making adherence to UL guidelines of critical importance.

Outdoor kiosks also need to adhere to the same Americans with Disabilities Act guidelines as indoor units, ensuring accessibility for all users. Failing to do so exposes a deployer to fines and lawsuits that can run into many thousands of dollars.

Olea Kiosks, for example, incorporated those concerns when it designed and built 56 ticketing kiosks that were deployed as part of a front gate renovation and new attraction opening at a major theme park. The ADA-compliant kiosks are used by thousands of visitors every day.

To ensure they perform flawlessly over their intended 5- to 7-year lifespan in a variety of outdoor conditions, the kiosks included a custom interior air conditioning mount and 2” thick insulation to ensure low internal temperatures in an environment that can routinely exceed 100 degrees Fahrenheit. The enclosures were manufactured with powder-coated stainless steel and waterproof mounting points to protect from wet weather and eliminate the possibility of rust.

But while those are the obvious concerns, Olea took additional steps to address issues that may not have been so apparent.

The kiosks have a significant amount of artistic branding, allowing them to serve as decorative signage as well. The material used for the branding is designed to withstand fading, ensuring the devices look fresh and cutting-edge for years. In addition, because the kiosks are placed in a high-traffic area outside of the park near a number of retail and restaurant locations, they include a removable front cover to protect the touchscreen during hours when the park is closed.

The features Olea has built into its outdoor ticketing kiosks are embodied in the Seattle model. The Seattle includes a 19-inch high-brightness touchscreen with top-tier components built to withstand all types of weather conditions. Temperature control systems and IP65-qualified rating make the Seattle perfect for hot and cold weather deployments.

The Seattle also features a bolt-down base plate, allowing them to be securely mounted in places including sidewalks, parking lots and outside business entrances.

Capabilities include ticket and wristband printing, payment acceptance including EMV components and barcode scanning. The Seattle is ideal for event ticket sales, concessions and ride entrances.

Olea's "Detroit" Drive Thru Restaurant KioskWould you like fries with that?

Another area of growth for outdoor kiosks is the restaurant drive-thru lane. Combining the fact that a typical QSR does as much as 70 percent of its business at the drive-thru and self-order kiosks have been demonstrated to increase ticket averages by 10 percent or more, the marriage of fast-food drive-thru and self-order technology makes perfect sense.

In addition to the ability to automate the suggested selling process, self-order kiosks offer easy customization or orders, helping to boost sales. Customers may also indulge in the occasional splurge free of guilt, knowing the kiosk won’t be critical of their meal choices.

Fast food giant Wendy’s for example, has already rolled out kiosks at 300 of its stores with plans to add them to additional locations soon. Wendy’s CEO Todd Penegor told the investment news site TheStreet that locations with self-order kiosks are seeing higher average checks and customer satisfaction scores, likely a result of their ability to allow guests to customize their meals.

“It’s a part of the future of eating out,” Penegor said.

Olea’s entry into the drive-thru arena is its Detroit model. The Detroit includes a 32-inch sunlight-viewable touchscreen. (After all, who among us hasn’t used our hand as a shield so we can see an ATM or Redbox screen?) The multitouch touchscreen provides an ergonomic interaction — whether from a sports car or large SUV.

The enclosure is designed to reduce power draw and includes options for custom branding and overhead signage. The devices can be installed as either freestanding units, two-sided or in-wall, column or post mounts. They also include presence detection to “wake up” the units when customers approach and marine-grade stereo speakers for communication with staff.

One major national sandwich chain has seen their drive-thru sales increase by 15 percent at locations where they have deployed an Olea drive-thru kiosk.

San Diego Zoo Outdoor Ticketing KiosksKiosks for all seasons

Not all deployment locations are the same. Businesses are becoming increasingly aware of how their customers move through a location, and to maximize revenue they must be prepared to serve their customers wherever they may be. Kiosks can help optimize those transactions whether they take place inside the venue, just outside the front door or in the drive-thru lane.

Olea kiosks can be designed to withstand any environment, from summer in Arizona to winter in Minnesota. The company’s engineers have options for solid-state heating and cooling systems to complete HVAC systems designed specifically for kiosks.

Olea’s outdoor kiosks come with monitors from 8” to 84” or larger and can include payment, printers, solar, wireless and just about any other equipment that can be put into an indoor kiosk. The company uses only the most durable stainless steel and aluminum for its outdoor kiosks, running each through a multistage painting and plating processes.

Olea kiosks also feature automotive-style gaskets, compression-style locks, and unlike some galvanized electroplating and more, all to ensure an Olea outdoor kiosk will last as long and be a trouble-free as any indoor kiosk.

There are hundreds of applications suitable for an outdoor kiosk, and more are being developed every day. The best way to implement a successful outdoor kiosk deployment is to work with a vendor who is experienced in those deployments and has a track record of success. Olea Kiosks stands ready to help.

Tips for Outdoor Kiosk Deployments

Frost & Sullivan Recognizes Olea Kiosks – Outdoor Kiosk Design

LOS ANGELES, Calif., June 20, 2019 (SEND2PRESS NEWSWIRE) — Olea Kiosks of Los Angeles, has been recognized by Frost & Sullivan with the 2019 Customer Value Leadership Award for its self-service kiosk manufacturing and focus on designs for outdoor use.

Olea Kiosks
Olea Kiosks is recognized not only for its technologically advanced and custom kiosks, this award also acknowledges its high standards for in-house manufacturing and services to make it an industry leader.

Frost & Sullivan evaluated Olea Kiosks in two main areas: Customer Ownership Experience and Customer Service Experience. Kiosks give businesses the opportunity to put the customer in the driver seat and in control of their transaction, and with sleek, modern, aesthetically-pleasing designs, Olea delivers a positive experience for today’s user.

Olea is redefining self-service technology with innovation that makes the transaction experience faster, more reliable and easier, particularly in the outdoor space. With several custom, outdoor designs completed and installed, Olea has earned a reputation for providing high-quality kiosks for challenging environments, including outdoor tourist attractions subject to varying temperatures and weather elements.

“Self-service kiosks in demanding environments, such as outdoor locations, face performance and frequent maintenance challenges. With its superior product design knowledge and expertise, Olea has virtually eliminated outdoor maintenance issues for its clients. Such high levels of customer satisfaction have resulted in more than 200 Olea-built drive-thru kiosks installed across the United States, with more to come,” stated Nandini Bhattacharya, Industry Manager, from Frost & Sullivan.

Since 1975, Olea Kiosks has designed and installed more than 20,000 custom kiosks for companies including CLEAR and Kaiser Permanente. Its custom kiosks can be seen throughout the United States and in other countries. Olea has a custom design process to ensure the kiosk is built and deployed to deliver the business outcomes for which it was intended.

About Olea Kiosks:

Olea Kiosks Inc. is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

VIDEO (YouTube): https://youtu.be/KwvBMjXbcsA

*PHOTO link for media: https://www.Send2Press.com/300dpi/19-0620s2p-olea-kiosk-300dpi.jpg
*Caption: Custom ticketing kiosk by Olea Kiosks.

DSE Video edited outdoor designs Drive Thru

Olea Kiosks

ABOUT THE NEWS SOURCE:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.

More Information: https://www.olea.com/

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McDonald’s & Sonic Optimizing with Self Order AI Technology

Self-Order and AI Sonic McDonalds

Read full article at PSFK

From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences

Today’s consumers have more food options than ever. The ordering experience is incredibly important, and a good one can keep customers coming back time and time again. To help guests navigate drive-thru menus, companies like Sonic, McDonalds, and THE.FIT have incorporated AI into their ordering to create a seamless transaction.

Taken from PSFK’s Food Service Debrief report, take a look at how these innovators have redesigned ordering to offer personalization and enhanced convenience:

Sonic, Mastercard and ZIVELO
Global payment company Mastercard has partnered with self-service kiosk technology provider ZIVELO to trial AI-based voice ordering at select locations of the drive-in chain Sonic. At the restaurant, guests place their orders with an AI-powered voice assistant, while an integrated digital menu display can be customized in real time, taking into account context, like weather, time of day, season and location, as well as specific customer preferences. The system aims to streamline repeat orders and use data to offer personalized suggestions and loyalty rewards that are more relevant.

Read full article at PSFK

Ticket Kiosk FAQ – Olea Kiosks Information

Republished with permission from Olea Kiosks website

Ticketing Kiosk

Improving ROI

austin webpTicketing Kiosks are not new to the industry of self-service applications as most major transportation companies and entertainment ticket distributors already utilize this solution in one form or another. Most of the ROI benefits of ticketing kiosks come in measurable increments, while others are subtle benefits that still ultimately impact a company’s bottom line.

Save on Employee Overhead Costs

One of the major benefits of the self-service ticket kiosk is the overall reduction in cost per transaction. This is primarily due to the reduction in costs related to employees since less staff is needed.

Improving Customer Satisfaction

Ticket Kiosks also help improve customer satisfaction by making transactions faster and more convenient. Monetary transactions are simplified as ticketing kiosks accept various payment methods including credit cards and cash. This also significantly reduces the time commitment for each transaction making it more efficient while preventing long congested lines.

Improve Access to Your Services

Installing ticketing kiosks on off-site locations can increase revenue by offering more distribution locations for customers to visit. This also contributes to lower infrastructure costs by making these transactions automated. In addition, ticketing kiosks allow owners to easily and effectively communicate with their customer base through well-constructed applications. These provide the ability to update content on special promotions, up-sell items and introduce new product or service offerings. Having the ability to communicate with customers increases revenue and the amount of sale per transaction.

Improve Efficiency

Ticket Kiosks also offer the security of knowing that there is no room for human error. The applications are completely accurate and eliminate the possibility of mistakes or miscalculations.

outdoor ticket kiosk
Outdoor kiosks for ticketing by the Seattle

Hotel Check-In Kiosks For Guest Services by Ingenico

Guest Services Needs in Hotels Are Changing. Here’s How Kiosks Can Meet Those Needs

Article reprint from LinkedIn by Bruce Rasmussen of Ingenico

Bruce Rasmussen Ingenico
Bruce Rasmussen Director of Sales at Ingenico

In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:

The traveler grabs a Lyft to the airport and pays in-app. Upon arrival to the airport, he uses the self-serve kiosk, swipes his credit card to pull up his boarding pass, and makes selections for his seat and luggage. Once in the air, he uses the seat-back screen to order a drink. After deplaning, he takes a cab, pays via his mobile wallet, and arrives at the hotel.

After a long day, he’s ready to settle into his room and get some rest. As he approaches the counter for check-in he notices a line. It’s short, but there’s only one employee managing the desk. The employee is accommodating and friendly, but the traveler is tired and not up for chatting. He spends another 5 minutes checking in, passing his ID and credit card back and forth, and talking about room preferences. Finally, he gets his key card and heads up to his room.

What’s Wrong with this Picture?

Up until the traveler reaches the hotel his trip is seamless and automated. But from the moment he arrives for check-in, there’s a sudden change in pace and a sense of hassle in getting to his room. But it -doesn’t have to be this way. Hotels have an opportunity to streamline guest services by incorporating self-service kiosks into their strategy.

If you’re thinking “don’t people prefer a human touch?” remember this: don’t mistake automation and convenience for lack of service. While a great concierge was once the gold standard for guest service, things are changing. Today, more travelers value speed, no hassle and opportunities for self-service throughout their whole journey. In fact, some have even grown to expect the option for self-service. That’s why ATMs, pay-at-the-pump fueling and self-check-ins at airports are so successful.

Updating your guest service strategy to add this new choice may seem like a daunting task, but self-service kiosks are a simple solution that can provide a lot of additional value at check-in and beyond. Take a look at some of the ways kiosks can make an impact on your guest service:

On-Call Concierge

Kiosks are an “always-on” service that can reduce lines at the check-in during busy times or periods of lighter staffing (or even reduce staffing costs during a lull). They can also be used as concierge support. Guests can get recommendations for local restaurants and make reservations, discover local attractions and events, and request transportation.

Added Value in New Ways

In addition to offering another way to deliver existing services, kiosks and vending machines create new opportunities such as providing a marketplace for forgotten items like power cords, toothbrushes and aspirin. They also create the perfect environment for upselling — perhaps your guest orders room service for two and the kiosk recommends a bottle of white wine.

New Insight With Analytics

The benefits of bringing kiosks on board aren’t just limited to your guests. They also provide your business with valuable insight into guest preferences, services used, popular check-in times, favorite restaurants and more. You can also use them to gather feedback and reviews from your guests. All of this comes together to give you a better understanding of how, when and where your guests are spending their time and money throughout their stay.

To see how this all comes together, remember that traveler scenario from earlier? Imagine that this time, the traveler arrives to the hotel to find kiosks in the lobby:

The traveler spots an open kiosk. Just like at the airport, he swipes his credit card and pulls up his reservation. He filters the available rooms by those with one king-size bed, no adjoining room and is located near the elevator. He chooses one on the sixth floor. Then the kiosk offers to order him room service. He chooses a meal and a beverage, a delivery time, and charges it to his room. The kiosk dispenses his room key card and he’s on his way.

Part of a Bigger Strategy

Kiosks are just one way to boost your guest service strategy. Many hotels are moving towards more self-service options, including automated vending machines, mobile loyalty apps and phone-based room keys to satisfy the constantly increasing expectations for on-demand, always-on service. It’s even coming to the point where not offering it puts your business at a disadvantage. Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent, and the kiosk market is projected to reach a value of $1 billion by 2021.

Think a kiosk or other unattended solutions could benefit your hotel and lodging business? Drop us a line!

For more information Contact Us

 

Comments on Bruce Rasmussen’s article

Craig Keefner

Nice wrap Bruce!

Excellent article, Bruce Rasmussen. Our self-pay kiosk for lobby grab-and-go stores validates this all day long. Our transaction logs show up to 92% of guests choose our kiosk over waiting in the front desk line to engage with an associate. Beyond better guest experience, we also see it dramatically reduces guest theft and abandoned sales by simply offering a more convenient way to pay.

Free List – Kiosk Industry Companies List – Add Yours Today!

Kiosk Companies List at Listly

kioskKiosk Industry Group association maintains this free list of resources for the self-service and kiosk industry. Included are manufacturers of hardware, software, devices such as touchscreens and printers, remote monitoring and management. Even financial services which can assist in financing your project. Kiosk Industry is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

If your company is involved in the market and would like to be listed, simply visit the list and enter your URL and company info. It’s self-service.

Click Here for the list

 

InfoComm 2019 – Peerless InfoComm Outdoor Kiosks and Smart Kiosks #3429

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Peerless InfoComm Outdoor Kiosks and Smart KiosksPeerless-AV® to Demonstrate Wide-Ranging Signage Technology and AV Solutions at InfoComm 2019

Products include new line of SmartMount® Motorized Mounting Solutions, Xtreme™ High Bright Outdoor Displays, SEAMLESS LED Solutions, Smart City Kiosks, and more at Booth 3429

AURORA, Ill. – May 30, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce its showcase at InfoComm 2019, June 12-14, in the Orange County Convention Center (OCCC). Peerless-AV and its team of experts will be exhibiting a variety of digital signage solutions, including kiosks, video wall mounts, outdoor displays, and more in Booth 3429.

Peerless-AV Preview @ InfoComm 2019 from Peerless-AV on Vimeo.

To start off the show, on Wednesday, June 12th,  Rob Meiner, Peerless-AV’s Kiosk Business Unit Manager, will be taking part in a panel on “Increasing Convenience and Creature Comforts with Kiosks in Hotels.” Panel attendees can expect to learn more about how hotels and hospitality industry insiders can incorporate engaging kiosks and signage. Peerless-AV will also be sponsoring the event, which is geared towards key members of the hospitality industry.

Peerless-AV is proud to present and display the following products at InfoComm 2019:

Outdoor Kiosk Solutions

Peerless-AV will be testing the limits of its Xtreme™ High Bright Outdoor Displays (XHB432, XHB492, XHB552) through a water dunk tank, impact test chamber, and dust chamber. Available in 43″, 49″, and 55”, the Xtreme™ High Bright Outdoor Displays offer a maintenance-free design and are rugged enough to withstand the harsh outdoor elements, while still offering bright, crisp imagery.

Peerless-AV will also be exhibiting the full line-up of the UltraView™ UHD Outdoor TV (UV492, UV552, UV652), an all-season solution for outdoor entertainment and living. Paired with the UltraView™ UHD Outdoor TV will be Peerless-AV’s easily-installed and weather resistant Xtreme™ Outdoor Soundbar (SPK-080).

Kiosks and Menu Boards

Kiosks at the booth include the upgraded All-in-One Kiosk Powered by BrightSign® (KIPICT2555). This kiosk features a sleek and stylish design with a leaner frame and a smaller footprint, creating a complete digital signage solution for any indoor application setting, for  entertainment, advertising, digital merchandising, and more.

Another kiosk on display is the award-winning, outdoor Smart City Kiosk. With an elegant, minimalistic design, including covers to protect and ventilate the kiosk’s display and equipment, this kiosk is an ideal, outdoor digital signage solution.

Restaurant menu solutions like Peerless-AV’s single Digital Menu Board for Samsung OHF displays (KOF555-1OHF), double Digital Menu Board for Xtreme™ High Bright Outdoor Displays (KOF555-2XHB), and single Digital Menu Board for LG displays (KOF555-1XE4F) will also be in the booth, demonstrating how digital signage can help with increasing drive-thru sales and promoting order efficiency.

Interactive SmartMount® Solutions

A new line of SmartMount® Motorized Mounting Solutions for Interactive Displays, including the SmartMount® Motorized Stand/Wall Mount (SS598ML3) and SmartMount® Motorized Table Top Cart (SR598ML3T) will showcase how educators can focus on the content on display in the classroom while creating a positive learning environment.

Also in the booth will be the latest version of the SmartMount® Motorized Height Adjustable Flat Panel Cart (SR598ML3), an extension of Peerless-AV’s award-winning line of AV carts, which make it easier for educators and students to raise and lower touch-enabled displays.

Wall Mounts and More

As the 2019 Official TV Wall Mount & Outdoor TV Provider of Forbes Travel Guide, Peerless-AV will be showing off its mounting solutions geared towards hospitality applications. Mounts being displayed include the Pull Out Pivot Wall Mount (HPF650), essential for on-wall or recessed/in-furniture applications, as well as the Hospitality Wall Arm Mount with STB Enclosure (HA746-STB), which offers an aesthetically pleasing solution for cable management and set top box storage. For retail applications, Peerless-AV will be introducing the Floor Window Display Mount (DS-OM55ND-FLOOR) designed specifically for the Samsung OM55N-D Double-Sided Displays.

Peerless-AV’s wide ranging projector product family will be in the booth, as well, with the Heavy Duty Universal Projector Mount (PJR125), Ultra Heavy Duty Projector Mount (PJR250), and Universal Portrait Projector Mount (PJR125-POR), demonstrating the perfect mounting solution for heavy equipment.

LED Video Wall Mounting Solutions

Providing a wow factor for attendees will be Peerless-AV’s Curved LED Mount, featuring a modular design developed to fit the specifications of any LED display. In partnership with RMG, the curved video wall will feature actual pieces from the Kennedy Space Center and highlights of the 50th Anniversary of the moon landing. Peerless-AV’s LED mounting systems bring unlimited configurations to wall signage as well as offer a slim, space-saving, and aesthetically pleasing design that can be adapted to support any display specifications and video wall configuration.

Additionally, as the Official Digital Display Provider of MiLB, Peerless-AV’s booth will feature the new official LED scoreboard, which will be implemented in over 50 stadiums by 2020.

The Curved LED Mount and LED scoreboard are part of SEAMLESS by Peerless-AV, the one-of-a-kind all-inclusive program for LED video wall integration. With SEAMLESS by Peerless-AV, integrators can expect start to finish support for all of Peerless-AV’s LED mounting solutions.

To learn more about Peerless-AV’s activities planned for InfoComm 2019, watch the preview video (https://vimeo.com/peerlessav/infocomm19) or visit Booth 3429 to see the full showcase of outdoor displays, kiosks, mounts, carts, and more.

For media appointments, please contact Beth Gard at bethg@lotus823.com or 732-212-0823.

Connect with Peerless-AV via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact

Beth Gard

bethg@lotus823.com

(732) 212-0823

 

Kiosk Group New VP – Adds Industry Veteran Guarino

FOR IMMEDIATE RELEASE

Kiosk Group Taps 25-Year Industry Veteran Karla Guarino to Lead Sales & Marketing Team

Responding to strong, accelerating market growth with fresh leadership, new products and long-range marketing and manufacturing strategies

FREDERICK, Md., June 4, 2019 – Kiosk Group Inc. (KGI) has announced the appointment of Karla Guarino as Director, Sales & Marketing. Ms. Guarino’s assignment is the latest of several strategic steps designed to grow the company to better serve the rapidly-expanding global market for interactive kiosks and related software.

Ms. Guarino will be responsible for top-line growth, expanding into new markets with interactive touchscreens, software and remote kiosk management. “Karla’s stellar reputation across the industry is strategically wide and tactically deep,” said Mike James, KGI’s founder and chief engineer.

Privately-held KGI develops and markets a wide range of solutions for hundreds of customers. Kiosk Marketplace Census Report values the global market at $9.22 billion (2018) with a compound average growth rate approaching 18%.

In response, KGI President Alan Mischler said “We are executing an aggressive effort to launch new kiosk enclosure designs, increase manufacturing, boost customer responsiveness and re-invent marketing. Karla Guarino is being armed with the best solutions our industry has to offer. She brings a blue-ribbon resume. We are indeed fortunate to have her guiding the marketing and sales challenge.”

Ms. Guarino said “Mike James is a creative visionary for iPad and Android tablet enclosure technology. These products have set engineering and design standards. Coupled with Alan Mischler’s manufacturing and management leadership, I plan to quickly build market share and open new markets for interactive touchscreens in static and mobile applications.”

An early priority is improved market recognition for KGI’s extensive catalog. “I’m turning our website into an interactive marketing, sales and customer education center and plan to develop dynamic outreach to customers and the media,” Guarino said. “And I’m encouraging new product development for smaller tablet-based terminals as well as mobile software to enable our customers to put interactive kiosk technology at the fingertips and in the palms of the world’s rapidly-growing base of digital consumers.”

 Guarino’s 25-year Kiosk Industry Background

Kiosk Group New VP
Karla Guarino Kiosk Group New VP

For nearly 15 years at Kiosk Information Systems, Karla mastered virtually every marketing and sales challenge, adding product development and strategic partnerships to an impressive sales record ($37M in 2007). Gaining broad industry experience through executive assignments with Zivelo, 8Speed8, Jane and Meridian Kiosks, Karla became a senior industry consultant last year as founder and CEO of Kiosk Mentor LLC. Recently, Kiosk Group’s Mike James and Alan Mischler convinced Karla to apply her knowledge and leadership to the well-financed challenge of propelling Kiosk Group to pinnacle status.

About Kiosk Group

One of the first companies to pioneer the tablet kiosk marketplace, Kiosk Group has compiled 30 years of design/manufacturing innovation serving hundreds of industry and government customers. Founder Mike James was first to develop iPad technology for kiosk service. KGI’s exceptionally popular software development browser package (Kiosk PRO) is available via the iTunes store. Today, KGI is an innovation leader for Android, iPad and Windows kiosk enclosure solutions. Privately held, KGI is headquartered in Frederick, MD. For more information, visit KioskGroup.com.

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