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Retail Marketing Psychology – Frank Mayer

The Psychology Behind Retail Marketing

Editors note – originally published on the Frank Mayer and Associates, Inc. blog.  Link to article

 Katie Kochelek February 8, 2019

If you’re anything like me, you’ve visited that magical, wholesale warehouse Costco with good intentions to pick up the necessities – paper towels, cheese, yogurt, the like.

Fast forward an hour and you’re now walking out with an economy size bag of Tootsie Roll pops, a jug of raw honey, and a party-size serving of chicken salad for your young family of four.

Whoa.  What just happened? Retail Psychology.jpg

We’ve all seen the silly memes about Costco, Target, and the other big box stores, gently teasing the point that there’s no way to shop these retailers without deviating from your list.

But it turns out there’s a lot of psychology behind encouraging you to go rogue during your shopping trip, and below we detail a few of the insider tricks retailers use to inspire the impulse buy.

The Science of Discovery

Much has been written about Costco’s “treasure hunt” approach to in-store merchandising, a strategy that involves constantly shuffling staple items to different locations in the store.  The science behind this is simple.  Rearranging items forces shoppers to walk by tempting triggers in the search for their usual goods.

Ever notice the lack of signage above the aisles at Costco, too?  Chalk that up as another element of the treasure hunt, designed to encourage exploration.

But wait a second.  Every article written about retail in the past few years has the word “frictionless” in it.  Why is Costco so popular, consistently scoring high on the American Customer Satisfaction Index, if it’s constantly making shoppers jump through hoops to find their favorite products?

It boils down to science.

When humans discover unexpected items or experience something new, our brain releases the same chemicals associated with joy and love.  So, in essence, stumbling upon the row of smart lighting solutions on my way to buy diapers makes me feel happy because my brain is programmed that way.  And the fact that Costco changes up their endcap displays in addition to rotating store merchandise means I’m always entering the store subconsciously anticipating the thrill of discovery.

FOMO and the Impulse Buy

The fear of missing out, or more commonly referred to as FOMO, is another hardwired human trait that brands and retailers use to their advantage.

In the book “The New Rules of Retail: Competing in the World’s Toughest Marketplace” by Robin Lewis and Michael Dart, the authors write, “Neuroscientists have proven that the anticipation of rewards – or the potential of not getting what you want – will produce dopamine, which actively drives behavior.”

They go on to use fast fashion retailer Zara as an example of a business model that draws shoppers to its stores more often than the average retailer.  Why?  Because Zara releases new clothing lines constantly.

As Lewis and Dart state, “Customers visit Zara seventeen times per year, compared to only three or four times for traditional retailers, because they are afraid of missing something new and exciting.  The connection is so strong that customers are compelled to buy in fear of the item’s being bought by someone else.”

It’s why marketing messages like “Act now!” and “Hurry! While supplies last!” trigger our knee-jerk decisions.  We appease the FOMO anxiety and release that good-feeling dopamine when we keep from missing out.

Tell Me About Yourself

Marketers have become hip to how millennials, now the largest consumer demographic, want to interact with a brand.  Not only is this generation hit with traditional marketing in their everyday lives, but these digital inhabitants are also bombarded by a whole different wave of brand messaging online.  And because access to product review information, pricing, and more resides at the tap of a finger, they’re known for seeking out authentic experiences to cut through the information overload.

While companies regularly use online platforms like social media and websites to share organic content and brand stories, it’s just as alluring to shoppers when done well in-store.

Merchandising displays and interactive kiosks can play a big role in helping to paint a brand picture to customers.  A sleek free-standing display with a monitor featuring a video loop of a runner wearing her fitness tracker draws in the person who identifies with that woman.  A shoe display with signage detailing how proceeds go to charity gives potential buyers the warm and fuzzies.  Predictably, these little details help people feel more invested in your brand.

Interactive displays that allow shoppers to test a product are equally effective.  Just ask the crowd of children waiting their turn at the video game demo at Best Buy.  These displays are magnets, drawing in the customers and promoting the products while people eagerly test drive them in the store.

The Grocery Game Plan

It’s not just big box stores that employ consumer psychology to encourage shoppers to buy.  Grocery stores follow their own set of guidelines to persuade additional purchases.

Your journey to impulse buying starts before you even step foot in the door.  In an interview for a Today.com article, “Supermarkets wage war for your dollars,” marketing consultant Martin Lindstrom details an experiment of doubling the size of a shopping cart.  The results?  People ended up purchasing 40 percent more.  So grabbing a cart the size of a Cadillac has already primed the customer to fill it.

On entry, grocers like to promote the seasonal treats that are hard to pass up.  And if you manage to do so, you’ll see them populated through the store as tempting reminders.

Produce often comes next and for good reason.  When you feel good about buying healthy items, you’re more likely to cave down the line when faced with junk food temptations.  With all that healthy food in your cart, surely you deserve a treat.

And what about those staples like milk and eggs that brought you to the store in the first place?  You’ll find those in the back of the building, forcing you to walk down an aisle or two of enticing food shelved at eye level.

Finally, just as you roll to the checkout line, congratulating yourself on avoiding the lure of snack food, you’re left waiting while staring at the array of chocolate bars and candy thoughtfully organized on the row racks.

Okay, fine.  Just one candy bar won’t hurt.

The New Hip Spot to Hang

It’s no secret that, in the current market of online competition, retailers have had to get creative to get feet through the door.

It’s why there’s been so much buzz around experiential retail – the practice of offering an experience during what would normally be a traditional shopping trip.

We’ve seen it at places like Target stores that often have Starbucks coffee shops and retailers such as Tommy Bahamas that offer restaurants within some of their brick-and-mortar stores.

Even generous sampling can attract a crowd, as Costco knows all too well.  (In fact, Costco’s sampling has its own fascinating psychology.)

Brand retailers are taking experiential retail even further. There’s been big buzz around Nike’s Live concept that not only offers services like style consultations and the ability to try out products, but also curates collections based on where stores are located.  NordstromREI, and countless other brands have jumped on the bandwagon as well, realizing that engaging with customers and “activating” their shopping experience leads to increased sales.

Us humans are a simple bunch when it comes down to it.  We’re often driven by emotions, which means when retailers can capitalize on this fact, they’d be silly not to.  So the next time you find yourself in an aisle seriously contemplating taking home a fancy juicer you didn’t know you needed, consider the neuromarketing behind what’s driving your behavior.

We’re big geeks about retail!  Did we miss other strategies that brands and retailers use to delight shoppers and encourage more purchases?  Let us know in the comments or on social media.

Case Study – LED video wall Epic Sports Bar Samsung

Colossal Direct View LED Display For Bar

Peerless digital signageNorthern Quest Resort & Casino, located in Spokane, Washington, offers luxurious accommodations, Vegas-style gambling, a spa, and over one dozen restaurants, bars, and lounges. One of the most popular spots in the resort is EPIC Sports Bar, a comfortable sports bar featuring upscale pub fare.

Open daily at 7 am, EPIC’s guests can enjoy viewing sporting events at any time of day – breakfast, lunch, or dinner.

Like all sports bars, EPIC’s crowds and varying event types make high quality displays a must for patrons. However, constructing and maintaining a large screen was a challenge. The bar originally relied on an old TV screen, which was then upgraded to a movie screen and two sizable projectors that would play content. However it was difficult, if not impossible to clean the screen and when the HVAC system was in use, the screen would shake. Further, the projectors proved to be quite noisy and replacement costs were astronomical.

The Solution

With these issues in place, Northern Quest Resort & Casino decided to seek out a digital signage option for EPIC that would best showcase sporting events and entertainment, while meeting the resort’s high aesthetic standards.

large led display construction
Click for full image

In summer 2017, the resort began conducting research, turning to its longstanding installation partner, YESCO, for help with the project. YESCO next sought to find a display and mount that would best meet EPIC’s needs. Based on past experience and a strong partnership, YESCO selected Samsung for its IFH LED displays. With trusted recommendations, along with video wall expertise, quality hardware, and a comfortable price point, YESCO chose Peerless-AV as the mount manufacturer for the project.

An additional benefit of working with Peerless-AV was SEAMLESS by Peerless-AV ® , the company’s LED video wall integration program that provided start-to-finish support throughout the project. Peerless-AV’s dedicated SEAMLESS LED Solutions Team sets the bar for high quality design, incorporating a dynamic group of structural and mechanical engineers, product managers, project managers, installers, and sales and service personnel, which were all available to YESCO and Northern Quest Resort & Casino.

Download the full case study

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Epic Digital Sign

More Peerless Information

Whitepaper Retail Zivelo

Preface – We’re at an inflection point in physical retail experiences:

2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue solidify their positions of growth by opening physical stores, and as retailers turn to their previously under-capitalized fleet of stores (after-all, they were investing in the big growth of ecommerce when 90%+ of their sales still happen in stores).

whitepaper retail zivelo thesis
Click to see full image

Success stories like Target, which invested $7BN in 2017 into capital improvements, are encouraging other retailers like Ulta, Home Depot, and more to follow suit. (For any haters/mathematicians, while the absolute square footage of retail closures is still closing at a notable pace because of big brands like Bon Ton, Toys”R”Us, and others shuttering their doors – it’s the continued results of a consumer flight to quality).

So, now that it’s come to it, what do you do? How do you revamp your stores? Many times when we sit down with retail executive teams considering building out the future of their store fleets, the words on the board begin to look like a TechCrunch word cloud. “AR! VR! Chatbots! A.I.! Drones!”

Seriously.

But the reality should be, well, different. When considering deploying retail technology your team’s decisions should center around one singular ideology: human interactions have to come first, and technology should come second. And that technology, by the way, should beautifully integrate into authentic store experiences. Consumer expectations are still out-pacing a lot of the retail experience of today.

The retail market itself is on the cusp of massive change as it sprints to meet these demands. In this white paper, discover ways to thoughtfully execute retail-technology solutions that enable experiences that delight customers, empower associates, provide unprecedented analytics, and measurable sales growth.

To download the full whitepaper click here.

Or you can download here:

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Meridian and HP Team Up At NRF 2019

Editors Note: first published on Meridian website.

meridian kiosk manufacturerAberdeen, NC – February 4, 2019 – Meridian, an industry-leading kiosk manufacturer and software developer recently teamed up with technology giant, HP Inc., once again. This year, the pair combined their technological expertise to create two different innovative digital retail solutions, which they introduced to the market at the National Retail Federation’s (NRF) 2019 Big Show in New York City.

The two retail solutions included a freestanding kiosk with a 32” touch screen and a countertop kiosk with a 14” screen. While aesthetically different, both kiosks function as a three-in-one solution—with self-checkout, endless aisle, and digital signage capabilities.

While the solutions were designed and manufactured by Meridian, both kiosks were designed to incorporate HP’s hardware. The freestanding unit was powered by the HP MP9 and the countertop unit was powered by the HP Engage One All-in-One. Both units also incorporated barcode scanners, contactless NFC payment devices, and touch technology—enabling users to make in-store purchases, browse available inventory, order online, and indicate shipping and receipt preferences, all from the kiosk.

“To excel in the fast-paced kiosk technology industry, you need forward thinking partners with creative ideas and proven expertise in the kiosk field—organizations that can propose and implement not only traditional solutions, but also innovative applications,” said Meridian’s Marketing Manager and NRF attendee, Stephanie Mewherter. “Meridian and HP have this kind of relationship. Together, our relationship provides end-to-end solutions, from consulting and designing a kiosk, to the integration of the hardware, software, and security monitoring.”

Meridian joined forces with HP at the Big Show last year as well—unveiling an retail-focused automated smart locker system.

Held at the Jacob K. Javits Center, the annual event is the world’s largest retail conference and expo. This year’s event attracted more than 37,000 attendees, 16,000 retailers, and 700 exhibitors.

To learn more about Meridian’s self-service retail kiosk solutions, visit https://www.meridiankiosks.com/industries/retail-kiosks/ or email [email protected].

Peerless-AV® To Exhibit New Indoor and Outdoor AV Solutions at ISE 2019

Xtreme™ High Bright Outdoor Displays and Indoor and Outdoor Kiosks to be demonstrated in Hall 12, Booth H90

 Peerless-AV Indoor Outdoor Solutions at ISE 2019

peerless-av outdoor kioskAURORA, Ill. – January 17, 2019 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is excited to announce its showcase for ISE 2019. Products including Xtreme™ High Bright Outdoor Displays, along with a range of fully integrated, indoor and outdoor kiosks will be on display in Hall 12, Booth H90.

Debuting at ISE 2019, Peerless-AV’s Xtreme™ High Bright Outdoor Displays (XHB432, XHB492, and XHB552) will be put to the test in various impact and water demonstration scenarios, highlighting the resilient, all-weather capabilities. The outdoor displays offer full HD 1080p resolution for a bright, crisp picture and color accuracy up to 178°. Featuring a fully sealed IP68-rated design and an operating temperature range of -31°F to 140°F (-35°C – 60°C), there is no need to change filters or service the display, creating a maintenance-free solution for year-round use. Available in 43″, 49″, and 55″, the Xtreme™ High Bright Outdoor Displays include IK10-rated cover glass for the ultimate screen protection, remote and local monitoring functionality, 2500 nits of brightness, an updated input panel/compartment and cord cover, and IR control and button board lockouts.

In addition to the Xtreme™ High Bright Outdoor Displays, Peerless-AV will also be showcasing its new Smart City Kiosk (KOP25-XHB, KOP25-OHF). With a focus on functionality and aesthetics, the Smart City Kiosk is designed to be modern, approachable, practical, and endure the rigors of everyday use. To accommodate a variety of displays, the Smart City Kiosk can incorporate a 49″ or 55″ Xtreme™ High Bright Outdoor Display, or a 46″ or 55″ Samsung OHF Display. The all-weather rated Smart City Kiosk is ideal for sharing community information, travel, and weather details, as well as advertising, entertainment, and more.

Other products on display include a variety of information and wayfinding kiosks, including the All-in-One Kiosk Powered by BrightSign® (KIPICT2555) and the Universal Indoor Portrait Kiosk (KIPC25).

Peerless-AV will be exhibiting its range of AV solutions at ISE 2019, Hall 12, Booth H90 from February 5-8, 2019. To schedule a booth interview, contact Beth Gard, [email protected].

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

 Media Contact

Beth Gard

[email protected]

(732) 212-0823

Chick-Fil-A Kiosks Installed on Campus

Full article originally published on TheAllState.com

Chick-Fil-A Now at School Campus with Self-Order Kiosks

chick-fil-a kioskNew to the nation and new to the APSU campus, Chick-fil-A order-taking kiosks were officially debuted to students on Monday, Jan. 14. The kiosks are located in the Morgan University Center food court. Lauren Fladger, Senior Leader of Chick-fil-A’s Service and Hospitality team, said “[Austin Peay] is the first college campus that Chick-fil-A has been really involved with the implementation of kiosks.”

Construction for these kiosks began in December and was completed just in time for the Spring semester. There are a total of three kiosks and customers can easily navigate the touch screens when fulfilling their orders.

The kiosks will automatically change menus depending on the time; properly formatting to breakfast, lunch and dinner options.

Upon completion, students or guests will be shown an order confirmation on the kiosk screen and receive a printed receipt. After that, customers can get into line to receive their order from Chick-fil-A’s counter.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Pyramid NRF 2019

Press release
NTS Retail and Pyramid Computer at NRF 2019: Presenting new self-service solutions for telco retail Leonding, New York:

At this year’s NRF Retail’s Big Show in New York City – a key event in retail every year – NTS Retail and Pyramid Computer will be showcasing two innovative self-service prototypes, specifically developed for consultation-driven retail.

Both systems have been designed as interactive kiosk solutions and serve to enhance the experience at different stages of the customer journey: Efficient customer service operations thanks to smart queue management and self-service workflows for typical telco scenarios, such as purchasing a prepaid SIM card.

Thanks to NTS self-service, customers are able to top up prepaid plans, pay bills or purchase vouchers autonomously right at the kiosk. For the presentation at NRF 2019, a SIM card dispenser has been added to complete the picture.

Additionally, the customer’s ID (e.g. a passport) can be scanned automatically using a document scanner. This way, the complete onboarding process for new customers can be performed autonomously using a self-service touch interface. Service can thus be provided outside of store hours or in high-traffic environments like airports or train stations.

The queue management solution NTS welcome manager enables smooth store operations by setting smart priorities. Visitors can select a consultation topic (e.g. new subscriptions), enter their name and take a picture. The consultants can then call them up personally and address their needs right away. The showcased solution introduces a token dispenser to replace paper tickets.

The small, puck-shaped receivers are highly portable and vibrate as soon as it’s the customers turn. The tokens are distributed at the kiosk and the system handles the notification process automatically.

The hardware required to create these prototypes was provided by the Freiburg based company Pyramid Computer – a leader in innovative self-service IT solutions. Together, Pyramid
Computer and NTS Retail will be demonstrating the results of their cooperation at NRF 2019 from January 13-15.

At NRF: booth #4545, hall 3A

Further information:
https://www.ntsretail.com
www.pyramid-computer.com/polytouch

About NTS Retail:
NTS Retail is a global retail software and consulting company with an international network of partners. They offer CSPs a practice-proven retail solution with highest-quality local service.

About Pyramid:
Since 30 years Pyramid manufactures high performance computer systems with its factories in Germany and Taiwan and sales offices in Germany, UK and North America.
Opposite to most kiosk manufacturers, Pyramid builds its own PC technology and touch screens.

This high level of component manufacturing enables us to create very slim and elegant, highly integrated, designs, still remaining extremely flexible and easy to maintain. Our screen focus sizes are 24″ and 32″ and the Pyramid “polytouch®” named kiosk designs are successful in Europe in retail, hospitality and QSRs.

Standard and custom Pyramid polytouch®
kiosk solutions are sold via OEM or sales partners, as a bespoke work. Pyramid has been certified to EN ISO 9001 standard since 1997 and is regularly successfully audited by large industrial customers. Pyramid was established in Freiburg in 1985 by managing partners Frieder Hansen and Niko Hensler, who still run the operation.

PR_NRF_2019_NTS_en_final

Ingenico and Pyramid announcement

Press Release

Paris, Thursday 10 January 2019
Ingenico and Pyramid blend their expertise to distribute the ultimate connected kiosk
Ingenico Group (Euronext: FR0000125346 – ING), the global leader in seamless payment, and Pyramid, leading integrator and kiosk solution provider, today announced their partnership for the distribution of Think&Go
connected kiosks. These combine Ingenico’s expertise in secure payment acceptance and Pyramid’s know-how in kiosk design.

Connected objects have followed an exponential growth over the past few years worldwide and multiplied potential interactions between consumers and brands. Connected screens, especially, bring along new opportunities for retailers. DOOH displays featuring contactless payment acceptance, they form a new sales
channel – screen commerce, which complements businesses’ traditional online, mobile and in-store operations.

Present in the street, in public places or in-store, connected screens contribute to the digitalization of the physical world and create a ubiquitous shopping experience. These can serve as points of sale prompting impulse
purchases, as well as interactive digital signage supporting loyalty programmes and electronic coupon schemes,to increase footfall in-store.

Ingenico and Pyramid have joined forces to produce the ultimate connected kiosk, suitable for large-scale roll-outs, offering a seamless consumer experience, and addressing numerous retail use cases and verticals.

How does it work? This Think&Go solution builds on a Pyramid touchscreen and an inner layer of Ingenico readers integrated behind the touch panel. The screen, therefore, supports interactions or transactions made with all NFC devices consumers have at hand nowadays, including NFC bank cards, smartphones, travel cards, ID cards, loyalty cards. One of the kiosk’s distinctive features is the capacity to offer several amounts and several products simultaneously. It only takes a single tap of an NFC bank card or wallet on the selected product zone to complete a purchase.

Given the NFC payment limit in many countries, this Think&Go kiosk is particularly suited to quick-serving restaurants (QSR) and cinemas, for self-ordering and booking purposes. However, it can be tailored to all sorts ofretail needs and verticals, using its software development kit (SDK). Ingenico and Pyramid will demonstrate some of these use cases – including loyalty programme enrolment, lottery ticket sale and e-coupon schemes – at NRF on their respective booth (Ingenico booth 2137, Pyramid 4545).

‘We are pleased with this very fruitful partnership with Pyramid. Their superb and truly seamless integration of our NFC payment acceptance technology into their interactive kiosks is a first. This bodes
well for the development of payment acceptance across existing screen estates.’ said Michel Léger, EVP Innovation at Ingenico Group. ‘We take pride in enabling Pyramid to enhance their product offer with a connected kiosk that creates new consumer experiences and helps retailers grow their business.’

‘With its track record in integrating payment into IoT, Ingenico was a natural partner for Pyramid.’ said Patrick Hagemeister, International Account Director at Pyramid. ‘We were excited to discover how simple it
was to add NFC payment acceptance to our screens, with the Think&Go solution developed by Ingenico. And we are looking forward to serving many industries together.’

 

PR_Ingenico-Pyramid_NRF_EN_final

Bitstop and KIOSK Information Systems Announce Bitcoin ATM Partnership at NRF Big Show 2019

LOUISVILLE, Colo.–(BUSINESS WIRE)–Bitcoin ATM pioneer Bitstop has partnered with KIOSK Information Systems (KIOSK), the largest custom self-service solution provider in North America, to create an innovative Bitcoin ATM platform enabling customers to easily buy and sell digital currency on the spot. KIOSK will be featuring the newest Bitstop ATM model at the 2019 NRF Big Show in booth #3755.

“We’re excited to partner with Bitstop on this Bitcoin ATM solution. They have a great reputation in the Bitcoin space and are one of the premier operators in the Crypto ATM industry.”

Bitstop’s innovative software platform paired with KIOSK’s industry-leading hardware sets a new standard in the Bitcoin ATM Industry, an industry that has grown from nothing five years ago to over 4,000 Bitcoin ATMs in 2018 (coinatmradar.com). Growth projections for this new niche ATM category are expected to exceed 10,000 installations world-wide in the next two years alone.

Retailers in the US and Internationally are taking notice because these ATMs are a great way to monetize existing floorspace while driving in-store foot traffic. Bitcoin ATMs are popping up in mainstream retail storefronts such as supermarkets, malls, convenience stores, gas stations, as well as hotels & airports.

Bitcoin is a digital currency which has seen hyper growth in recent years due to a surge in demand for the scarce digital asset by retail customers who want to invest. It’s still early days and access to Bitcoin can be complicated or confusing. Bitcoin ATMs solve this problem by making the process simple. In four easy steps, you can buy Bitcoin instantly. Customers don’t have to wait days for their Bitcoin or deal with complicated exchanges that provide little or no education.

On the solution partnership announcement, Bill Butler, KIOSK CEO, said, “We’re excited to partner with Bitstop on this Bitcoin ATM solution. They have a great reputation in the Bitcoin space and are one of the premier operators in the Crypto ATM industry.”

Andrew Barnard, Bitstop’s Co-Founder, states, “Our goal is to sell thousands of Bitcoin ATMs globally over the next few years. While the market is currently still in its infancy, we predict that within five years, it will be normal to see a Bitcoin ATM when you’re out shopping, traveling or pumping gas. To get to that point, we know it must be incredibly easy for the consumer to use, and for the retailer to operate. This solution partnership combines Bitstop’s four years of experience developing and operating a fleet of 100 Bitcoin ATMs with KIOSK’s 25+ years of industry leading design and engineering experience. The end result is a simple, secure, and reliable Bitcoin ATM exchange platform that is beneficial to both the consumer and the deploying retailer.” NRF demonstrations in KIOSK booth #3755.

About KIOSK Information Systems: As the Market Leader in Self-service Solutions, KIOSK provides proven expertise in design engineering, application development, integration, manufacturing, field support, and managed services for even the most sophisticated self-service platforms. A deep portfolio of standard and custom KIOSK designs are deployed among Top 100 Retailers and Fortune 500 clients in virtually all self-service vertical markets. www.kiosk.com, 800.509.5471.

About Bitstop: Bitstop is a Bitcoin infrastructure development company based in sunny Miami, FL. Founded in 2013, Bitstop is an early pioneer in the Bitcoin ATM industry whose mission is to build tools and services which make Bitcoin more accessible.

Contacts

KIOSK Information Systems
Cheryl Madeson, [email protected]
or
Bitstop
Serguei Hernandez, [email protected]

KIOSK Information Systems and Beabloo to Demonstrate Targeted Facial-Recognition Advertising Through Digital Signage at NRF 2019

PR originally published on BusinessWire

KIOSK Information Systems and Beabloo to Demonstrate Targeted Facial-Recognition Advertising Through Digital Signage at NRF 2019

Real-time data intelligence through Digital Signage.

LOUISVILLE, Colo.–(BUSINESS WIRE)–Beabloo, a pioneering company in Active Customer Intelligence solutions that improve retail customer experience, is collaborating with KIOSK Information Systems (KIOSK), an industry leader in self-service solutions, to showcase a digital signage display with active customer intelligence. The combined solution will be demonstrated at NRF in New York City, Booth #3755, January 13 – 15, 2019.

“Beabloo can help companies improve advertising content effectiveness and reduce costs, ultimately leading to a higher return on their signage investment.”

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The unit is uniquely built to demonstrate the intelligence-enabled offering Beabloo and KIOSK provide. The digital signage kiosk has three screens – one to display customer-facing ad content, plus two additional displays to demonstrate Beabloo’s Dynamic Signage and Audience Analytics solutions for the Retailer. By illustrating the facial recognition and related content analytics simultaneously, users can easily grasp the value of the real-time data intelligence provided within the Beabloo platform.

The customer-facing digital signage kiosk has an integrated camera to anonymously analyze the audience in real time, thereby respecting the shopper’s privacy. It detects when a person looks at the digital signage and records information such as gender, impressions or attention time, and relates the attributes to drive the appropriate ad content. This content can include product information, recommendations, offers, promotions and interactive content. Shoppers can also scan QR codes from the screens to take the information or promotions with them when they leave the store, enabling them to complete the purchase any time through any channel.

“Implementing intelligence-enabled digital signage allows Retailers to improve the efficiency of their marketing campaigns by segmenting messages according to the profile of the visitor, optimizing display content and improving the customer shopping experience,” said Jaume Portell, CEO of Beabloo. “Beabloo can help companies improve advertising content effectiveness and reduce costs, ultimately leading to a higher return on their signage investment.”

Beabloo’s Digital Signage solution provides a simple analytics dashboard to facilitate smarter advertising decisions. Dashboards include shopper demographic data, content preferences, sales metrics, and store inventory. Accurate data is leveraged to optimize business operations in real time. Dynamic Signage solutions can be further integrated with Beabloo’s stock management module, Minerva, leveraging real-time stock system data to prioritize ad content tied to in-stock products.

Bill Butler, CEO of KIOSK adds, “KIOSK is thrilled to partner with Beabloo. The unique show demonstration illustrates what the Beabloo Active Customer Intelligence Suite adds to digital signage interactions. Grabbing the attention of customers in their buying journey entails bridging digital interactions to physical spaces. Beabloo is an important KIOSK Digital Signage Ecosystem Partner. Their technology adds genuine value to the interactive customer experience while boosting in-store engagement and sales.”

Following NRF, the digital signage solution will also be presented by Beabloo at the ISE fair from February 5-8, 2019, in Amsterdam, Booth 8-C440 and by KIOSK and their parent company Posiflex at the EuroCIS event in Düsseldorf from February 19-21, 2019, Booth #C42/Hall 9.

About KIOSK Information Systems

As the market leader in self-service solutions, KIOSK provides proven expertise in design engineering, application development, integration, manufacturing, field support, and managed services for even the most sophisticated self-service platforms. A deep portfolio of standard and custom KIOSK designs are deployed among Top 100 Retailers and Fortune 500 clients in a wide array of self-service vertical markets.

About Beabloo

Beabloo is a pioneering technology company that develops omnichannel solutions to personalize the customer experience in the retail space and improve the impact of marketing campaigns. The integrated solutions of their Active Customer Intelligence Suite (ACIS) leverage the benefits of artificial intelligence to optimize and automate processes. The company was founded in 2008 and operates in over 20 countries, with headquarters in Spain and offices in China, England, Turkey and the Middle East.

Contacts

KIOSK Information Systems
Cheryl Madeson, [email protected]
or
Beabloo
Guiomar Fernandez, [email protected]

KioWare Kiosk Software Releases New Kiosk Software Solution for Chrome OS, KioWare for Chrome OS

PR originally published on PRNewswire

Chrome kiosk operating system lockdown is now available with KioWare for Chrome OS.

Easily create a secure public facing kiosk.

ORK, Pa.Jan. 8, 2019 /PRNewswire/ — Analytical Design Solutions Inc. (ADSI) has released a new product to secure the Chrome™ Operating System. KioWare for Chrome OS™ is a kiosk application used with Chrome OS Kiosk Mode to secure the Chrome Operating System and activate additional interactive kiosk features.

Users with the Chrome operating system activate “Chrome Kiosk Mode” on their device. They then add the KioWare for Chrome OS kiosk application to provide additional features and security not available using Chrome OS kiosk mode alone. Learn more about setting up a Chrome OS device with KioWare for Chrome OS.

KioWare Lite for Chrome OS includes features such as:

  • Attract screens
  • Popup window control
  • Domain/Page list blocking
  • User session management
  • Tabbed browsing
  • File download blocking
  • Clear private browser data
  • Custom toolbar skins

… and more.

KioWare kiosk software products lock down a device into a secure interactive kiosk, turning a tablet into a kiosk or purposed device for self-service, digital signage, or mobile device management deployments. Now available for Windows®, Android™, & Chrome operating systems. KioWare for Chrome OS is not to be confused with the KioWare for Windows application, which secures the Windows operating system and uses a Chromium-based browser.

KioWare for Chrome OS

KioWare for Chrome OS is available in a free fully functioning demo. Download, configure, and test, then license by purchasing an annual subscription. One license is needed for each deployed kiosk running KioWare for Chrome OS. Volume discounts are available.

KioWare has been providing OS, desktop, and browser lockdown security for the kiosk and self-service industry since 2003 and Android software since 2012.

About KioWare

KioWare kiosk software secures an application or website on Windows or Android devices, restricting user access to approved behaviors and protecting the user and network data. KioWare is fully customizable and offers solutions ranging from browser lockdown to full server-based kiosk management. From simple out of the box configurations to more complex integrations, KioWare is trusted by developers, IT professionals, marketers, Fortune 100 corporations, and small business owners. The KioWare team is based in YorkPennsylvania, with an office located in Reading, UK. Choose the best KioWare product for any self-service project and download a fully functioning free trial at KioWare.com.

Contact:

Laura Miller

KioWare Kiosk Software

Analytical Design Solutions, Inc.

+1 717 843-4790 x220

[email protected]

http://m.kioware.com

Related Images

kioware-for-chrome-os.png 
KioWare for Chrome OS 
KioWare for Chrome OS Configuration tool provides an easy set up with attract screens, restricted access, session management, and more.

kioware-for-chrome-os-logo.png 
KioWare for Chrome OS Logo

Related Video

http://www.youtube.com/watch?v=8dJ6ejzMFkk

SOURCE KioWare Kiosk Software

More Kiosk Software Information

See Kiosk Manufacturer Association at NRF Trade Show in NY

Press release originally published on Newswire

KMA Kiosk Manufacturer Association Booth at NRF 1725

See Kiosk Association at booth 1725 with top-tier kiosk software and kiosk enclosure companies from around the world. Come and visit 1725!

KMA Booth at NRF

Come and meet the Kiosk Manufacturer Association (KMA) at NRF in booth 1725. Over 350 companies represented including Olea Kiosks, KioWare, Pyramid, Kiosk Information Systems and Intel Corporation. The client list includes McDonald’s, NIKE, FAO Schwartz, IKEA, Kaiser Permanente, AMC Theaters, MoneyGram, the Veterans Administration, Hertz, FedEx, UPS and many more. Learn more about kiosk software, kiosk hardware, devices, services and support from the largest group of companies dedicated to self-service around the world.

In addition KMA supports regulatory efforts for ADA, Accessibility, and EMV. Harmonizing U.S. and European standards in ADA is the major goal in KMA workings and meetings with the U.S. Access Board.

At NRF, KMA is launching a new Industry Advisory Council to assist in developing the standards used and the self-service industry as a whole. Companies interested in self-service are invited to join and become the KMA “working” industry board. There is no cost and a “safe harbor” is maintained. KMA has a wealth of research, past and current, which can help gauge the market as well.

Highlighted in KMA booth

Get a firsthand look at Appetize’s modern, enterprise point of sale software on Oleas Austin countertop self-service kiosk at NRF! With the Kiosk Manufacturer Association, Appetize brings cutting-edge self-service technology to the retail industry. Make sure to swing by Booth #1725 to meet the team and get a demo of the product!

F.A.O. Schwarz, an iconic toy store, has kiosk-like stations equipped with iPads with an engaging user experience that allows guests to build their own model car. From choosing the body, paint, wheels, and accessories, to the accompanied auto body shop sound effects, the interactive experience is the first part of a two-stage process. In stage two the guest works with the team in the F.A.O. garage to put together the model car they just designed — the collaboration between Nanonation and F.A.O. Schwarz is experience retail at its best.

On-hand for information will be KioWare and CEO Jim Kruper. New EMV and facial recognition options have been released in the industry’s first affordable software suit (less than $100). Stop by and learn about the latest in kiosk software from an expert.

Sponsors and Member Also At the Show

Pyramid Computer UK Ltd — For 30 years Pyramid has been manufacturing high-performance computer systems at its factories in Germany and Taiwan with sales offices in Germany, UK, and North America. Screen focus is on 24″ and 32″. Pyramid “polytouch®” branded kiosk designs are leading in European Retail, Hospitality, and QSR markets. See booth 4545.

More Members and Sponsors at the Show

Media Contact – for more information, contact Craig Keefner

Email: [email protected]
Telephone: 720-324-1837
Website: https://kma.global and https://kioskindustry.org

Source: Kiosk Manufacturer Association

ADA-KDA brochure 2018-FINAL

KIOSK Information Systems Posiflex Showcase Interactive Self-service & POS Innovations Enabled with IoT Monitoring at NRF Big Show 2019

Press release originally published on BusinessWire

KIOSK Information Systems & NRF 2019 Showcased Technology

KIOSK and Posiflex demonstrate new technology and new designs with Bitcoin ATMs, BOPIS, Digital Signage, Remote Monitoring, and Omnichannel IoT at NRF (Photo: Business Wire)

LOUISVILLE, Colo.–(BUSINESS WIRE)–Together, KIOSK Information Systems (KIOSK) and parent company, Posiflex will showcase a wide array of new connected retail solutions for self-service, point of sale, and digital signage at the 2019 NRF Big Show, Booth #3755. The team will demonstrate advances in hardware, software, and service technologies that bridge digital and physical spaces to facilitate connected consumer transactions.

Posiflex’s recently appointed Global Chief Strategy Officer, Hans Peter Nüdling, states, “I’m thrilled to introduce the Posiflex Group at NRF. ‘The Posiflex Group’ references the collective brands of Posiflex, KIOSK, and Portwell computing. It encompasses a strategic blend of world-class POS, self-service, industrial gateway/computing technologies under one virtual corporate roof. At NRF, the Group will be illustrating Omnichannel IoT applied in Retail, Hospitality, and Digital Signage product applications. Our Group mission is to leverage the leading-edge technologies and earned domain expertise of each brand to collaboratively drive new product innovation and global market growth. Further, uniting the vast global Engineering, Operations, and Distribution infrastructure elevates the Group’s strategic IoT solution portfolio and value proposition for our global customer base.” Mr. Nüdling will be building up a major European presence, supplementing primary design and manufacturing facilities in the US and Asia.

Inside the booth, the Group will debut two new standard kiosk offerings. The TK Series (designed by KIOSK and manufactured by Posiflex in Taiwan), are modular platforms with a 32” or 21” display. The new Paragon TK3200 Series kiosk features a sleek 32” PCAP display with componentry purpose-built for quick serve and fast casual restaurant order automation (wall mount, single/dual sided pedestal). Further, the existing Stellar TK2100 Series kiosk has been re-designed as an innovative modular unit with mainstream component options common to most self-service transactions (pedestal or countertop). Both TK models are built with highly reliable Posiflex components, pairing superior life-cycle and supply chain advantage with attractive pricing. The TK kiosk series is built in Taiwan and stocked regionally for final configuration, providing best-in-class lead-times.

KIOSK will proudly feature two new partner platforms. Beabloo and KIOSK have collaborated on a digital signage platform empowered with active customer intelligence. The demo simultaneously shows customer facial recognition and related engagement/demographic analytics, illustrating how real-time customer insight data helps retailers optimize ad content. It provides scannable digital QR codes empowering consumers to carry store offers, promotions, and product information to complete purchases anytime – through any channel.

A second KIOSK partner collaboration is with Bitstop, a pioneer in Bitcoin ATMs. This platform enables instantaneous cash to bitcoin purchase transactions with a simple kiosk UI. This fast-growing cryptocurrency ATM category helps retailers monetize floor space and increase foot traffic.

KIOSK will also feature their own licensed product platforms. Demos include sophisticated licensable bill payment hardware and software, freeing up Store Associates to focus entirely on closing new sales and driving store profits. Additional retail self-service solutions include loyalty/gift registry platforms automating in-store signup, promotional offer presentation, and self-service gift registry management. Standard locker demonstrations for BOPIS (buy online pick up in store), illustrate secure online sales transaction pick-up, driving customer convenience and security, bonused with additional in-store foot traffic/secondary purchases.

In booth, Posiflex – best known for reliable POS solutions – will feature their award-winning RT Series POS terminals (slim standard and widescreen displays), and MT series POS tablets. MT Tablets represent the next-generation in mobile POS with durable Gorilla Glass and optional EMV L2 chip and pin options.

Advanced deployment management software product demonstrations include real-time IoT alerting software to monitor connected POS, kiosk, and signage end-points in real time and at scale. A feature rich remote monitoring dashboard displays the overall health of POS, kiosk, and signage platforms down to the peripheral and component level. This end-point automation visibility is the gold standard for managing uptime and controlling field service costs.

Please stop by booth #3755 to explore the latest offerings or discuss your specific project with the Global (multi-lingual) Posiflex Group team.

About Posiflex

Founded in 1984, Posiflex Technology, Inc. has designed and manufactured its own-branded and world-class POS solutions. Since 2016, Posiflex has determined to grow beyond the POS business and further expand itself into self-service solutions (KIOSK), and to a few more vertical markets serving B2B IoT platforms empowered by embedded PC. Posiflex’s offices are in the USA, Germany, Netherlands, UK, China, India, Singapore, UAE, Malaysia, Japan, and Korea along with the global distribution networks to provide direct and timely support to its customers around the world. For more information, please visit www.posiflex.com or use the contact information below.

About KIOSK Information Systems

As the market leader in self-service solutions, KIOSK provides proven expertise in design engineering, application development, integration, manufacturing, field support, and managed services for even the most sophisticated self-service platforms. A deep portfolio of standard and custom KIOSK designs are deployed among Top 100 Retailers and Fortune 500 clients in a wide array of self-service vertical markets. www.kiosk.com

Contacts

KIOSK Information Systems
Press Contact:
Cheryl Madeson, +1 720 984 8270
[email protected]
or
Posiflex
Press Contact:
Brad Chou, +886 2 2268 5577
[email protected]

Charging Kiosks Feature – Getting a Charge out of Kiosks

The Mobile Phone Charging kiosk is helping venues head off a growing health hazard.   

By Richard Slawsky contributor originally published 7/24/2016

Mobile Charging kiosk jcdecaux
Click for full size image of Olea designed JCDecaux & Verizon charging and signage unit for airports & more

We’ve all felt it. It’s that feeling of panic deep in our gut when we realize our cell phone batteries are on the verge of dying.

A study by mobile phone maker LG Electronics dubs that feeling “Low Battery Anxiety,” and nine out of 10 people in the United States feel it when the charge on their phone battery drops to 20 percent or lower. Symptoms of the affliction include asking a total stranger to borrow their phone charger, ordering something at a bar or restaurant just to use their power outlet or arguing with a significant other or romantic interest because of unanswered calls or texts.

Fortunately, innovative kiosk manufacturers and deployers have

frank mayer charging kiosk
Click image for full size view of Bridgestone Charging Towers designed by Frank Mayer & Associates, Inc.

introduced a cure, rolling out units in airports, retail locations, sports arenas and other venues that allow consumers to charge their mobile phones and obtain quick relief from the dreaded condition.

A growing health hazard

There is little doubt that mobile phones have penetrated nearly every aspect of our lives, and increasingly those phones are of the smart variety. A February report by research firm comScore indicates that nearly 199 million people in the United States own a smartphone, or more than 79 percent of the overall mobile phone market. People are choosing smartphones not just for personal use, but to help them run their businesses.

And the use of tablet computers is growing as well, with research firm eMarketer predicting the number of tablet users around the world will grow to 1.43 billion in 2018, up from 1 billion last year.

Phone Charging Station Kiosk
With Charging Stations deployed in 25+ airports globally, Parabit helps aviation and numerous industries engage customers, transform physical environments and showcase resources through a diverse range of indoor & outdoor products and features, including branding options often leveraged to help monetize projects. For more information call 516.378.4800 or Email Us

With such incredible growth, it’s no surprise that Low Battery Anxiety is becoming a significant health problem, and that kiosk companies are rising up to meet the challenge.

Because the market is relatively new it’s difficult to pinpoint specific numbers, but a Google search of the term “phone charging kiosk” indicates dozens of players, with units deployed in thousands of locations around the world. The field is served by established manufacturers including Olea Kiosks, KioWare, KIOSK, Parabit Systems and Frank Mayer & Associates Inc., along with younger deploying companies including ones like ChargeItSpot, goChargeBrightbox, Veloxity and ChargeTech.

Baltimore-based NV3 Technologies was one of the earliest entrants into the market. The company is now the largest player in the market, with thousands of kiosks across the United States and in three other countries.

“We saw early on that the need to charge your phone was going to become a big problem, and we were right,” said NV3 co-founder Ryan Doak.

Phone charging kiosks operate in a number of different ways. Many feature an assortment of charging cords that fit most popular phone models, while some feature Qi, or wireless charging. That method delivers a charge inductively, with the user simply placing their phone on a pad to receive a charge. Still others rent portable battery packs that users return to a kiosk when they’re through.

And those units are popping up everywhere. In 2014, Olea Kiosks was approached by outdoor advertising firm JCDecaux Airport Inc. to design and manufacture a digital charging station kiosk. The end result was a sleek, eight-foot-tall unit that features four wireless charges, eight 110-volt outlets and six USB ports. The partners have deployed more than 250 kiosks in seven major airports around the county:  Miami, Newark, JFK, LAX, Houston, Boston and Orlando.

Chromebook charging another growing opportunity

With many schools faced with the dilemma of needing to provide digital tools to students while at the same time seeing budgets cut to the bone, the Chromebook has emerged as a solution of choice.

Chromebooks are laptop computers running Chrome OS as their operating system. The devices are designed to be used primarily while connected to the Internet, with most applications and data residing in “the cloud.”

Chromebooks are sold mainly by Google and its retail partners, with schools its largest customer category. Google also markets the low-cost devices to first-time computer users and those seeking a second, backup computer.With

Google also markets the low-cost devices to first-time computer users and those seeking a second, backup computer.With Chomebooks becoming increasingly prevalent as a teaching tool, schools are looking for ways to charge a large number of devices at the same time.

That has led to the development of the Chromebook Charging Cart, a mobile unit that can charge as many as 36 Chromebooks, Ultrabooks or Netbooks at the same time while keeping them secure in a locked cabinet. Others are looking at NV3 Technologies hightop table to charge Chomebooks and laptops.

And the need for Chromebook charging solutions is like to remain strong for the foreseeable future. Chromebooks for educational use rose from 38 percent of device sales in 2014 to more than 50 percent in 2015, according to research firm FutureSource, topping 56 percent by the fourth quarter.

“The momentum behind Chromebooks continued to be driven by the need for districts to implement online assessments and Chromebooks have provided a cost effective way of doing this, as well as providing efficient device management both inside and outside of the classroom,” according to the FutureSource report.

In May, fashion retailer Neiman Marcus announced plans to deploy 37 ChargeItSpot phone charging kiosks in 30 of its stores. The kiosks allow users to charge their phones in a secure locker while they shop.

And when Clark Kent visits New York, he may end up changing into his Superman outfit at a phone charging kiosk instead of a phone booth. In June the city rolled out the first of 7,500 planned LinkNYC kiosks, designed to replace outdated pay phones with kiosks that offer ultra-fast Wi-Fi, a tablet for web browsing and two USB ports for charging mobile devices.

Increasingly, venues such as bars, restaurants and theaters are partnering with kiosk makers to deploy custom solutions as a free amenity for their customers

“There is immense potential for deployment of custom device charging station solutions,” said David McCracken, CEO of York, Pa.-based kiosk and digital signage software provider LiveWire Digital.

“The technology is already developed,” McCracken said. “Custom projects should begin popping up in short order, particularly given the endless ways to tie this into customer data collection, engagement, retention and experiential advertising.”

A choice of business models

Of course, although it’s clear that phone charging kiosks offer great benefits to consumers, for the technology to be successful in the long run it needs to offer a benefit for the deployer as well.

There are currently a number of models by which companies are using phone charging kiosks to promote their brand and boost their bottom line.

“We sell and straight-lease our units,” said Billy Gridley, CEO of New York-based phone charging kiosk provider Brightbox.

“The venue chooses whether to offer the charging amenity on a complimentary or pay-per-charge basis,” Gridley said. “Almost 80% of our globally deployed units are offered as a free amenity; brands and sponsors customized the kiosks with on-panel and on-screen content.”

Brightbox’ kiosks include several secure charging compartments, accessible by swiping a credit or debit card or by entering a code on the screen. The customer simply plugs in their phone, closes the compartment and walks away. A light glows green on the door of the compartment when the charging is complete, usually in about 35 minutes.

Brightbox’ Mark3 kiosk can be wall-mounted, table-top counter-mounted or freestanding stand-mounted. The company has more than 700 units deployed around the United States and in six other countries.

While Brightbox and others are targeting the pay-per-charge, advertising-based and brand-building models, others are finding success targeting a specific niche. New York-based ChargeItSpot, for example, targets retailers who want to offer phone charging as an extra service to their customers.

NV3 Technologies manufactures a variety of kiosks from lockers to solar-powered, but the most popular by far for the company is the hightop bar table, Doak said. The table fits into many environments from the obvious bar to tradeshows, events, universities and corporate lounges, allowing users to carry on a conversation while they charge their phones. The table can operate from a standard outlet or from a proprietary battery configuration allowing you to cut the cord.

ChargeItSpot’s kiosks also feature multiple secure lockers, each with a number of charging cables. The kiosks can charge about 98 percent of the phones on the market today. The company offers its kiosks in the United States and has recently expanded into Canada, partnering with retailers including Bloomingdales, Nordstrom and Urban Outfitters as well as a number of casino operators to locate kiosks in those venues.

“People can lock up their phone and continue with their shopping,” said Sheri Tate, senior vice president of product strategy with ChargeItSpot.

Customers access the lockers by entering their 10-digit phone number and choose a secondary security image on a 17-inch touchscreen on the face of the unit. Those screens are customizable with content provided by the retailer.

In exchange for a free charge, customers agree to accept a single text message from the retailer, allowing the retailer to build a database of the customers already in their stores.

The devices can also be accessed via a loyalty card, encouraging customers to sign up for a player’s card if they don’t already have one.

“Casinos have been one of our most successful partners,” Tate said.

“They receive thousands of visitors every day, with many of them staying on the gaming floors for long hours,” she said. “We wanted to give those customers a free amenity that would ensure an all-day connection. Our casino partners love how the charging kiosks encourage their customers to stick around and play longer.”

And that ability to capture customer data is proving to be one of the key benefits for retailers and other venues in providing charging services as an extra amenity. ChargeItSpot, goCharge and others offer the ability to capture email addresses, conduct customer surveys and gather mobile numbers via the attractor screen in exchange for a free charge.

“It’s the wave of the future, because you can interact with the customer,” said Bill Landau, senior vice president and director of sales with goCharge. The company has kiosks deployed throughout the United States and is expanding into Canada. It has also leased units for use in Mexico and Europe, and recently introduced what it terms “intelligent units,” specifically designed to trade a charge for customer info.

“The ability to gather than information can be very valuable for a business seeking to capture new business and build a customer database,” Landau said.

Quotes

BrightBox – we have a kiosk product connected to and supported by a robust “open” Linux platform with web portals for: fleet management, content management, and data management and reporting (usage, survey data, email and SMS address collection, and audience measurement via our  BrightEyeQ software and the on-unit camera. We permission our venues and partners to go onto our platform to run their businesses. Our operators (Brazil, Mexico, UK, Canada, Sweden, Chile) manage their connected kiosks on the platform; our clients manage their ad content and interactivity campaigns. No competitor does this for clients.

More Charging Kiosk news

Kiosk Solutions Magazine Writeup on Charging Kiosks

We recommend the recent writeup in Kiosk Solutions Issue 2 which covered phone charging. See the online magazine here.

charging-europe-article
If Ian Hobson has his way, your phone will never
run out of power again. Using an innovative
charging service he aims to deliver secure, free
charging in public places around the world. ChargeBox in UK.

Modern life relies heavily on smart devices, in particular mobile phones. With a pocket-sized device offering quick and easy access to the Internet for socialising, entertainment, good old fashioned phone calls and more, it’s no surprise we use them so much. We could live without them, of course, but when
the power runs it can sometimes feel like the world is about to end. And that’s exactly where ChargeBox comes in…

1. How did you come up with the
idea for ChargeBox?

It all started before the smartphone revolution, when battery life wasfantastic. Because of this people often went out without their charger, But when the battery finally did run out, it was
difficult for people to charge their phone again. We wanted to solve this problem.
Our initial success was with travellers who needed to charge their phones when in transit.

Once smartphones came along people began carrying their charger with them more because battery life was significantly reduced. But even with a charger to hand it’s not always possible
to access a power outlet, and this is where we come in. And since charger connections have been reduced to just two main types – Apple and Micro USB rather than a unique charger for almost
every phone, this side of the service is now much simpler than it was when we first started.

2. Why offer free charging?

Adoption of a free charging service parallels the way free WiFi proliferated a number of years ago. Public WiFi has been around for a while now, but in the early days it was expensive to use and
the uptake was extremely limited. Now it’s even more readily available, and most importantly, it’s often free. The result, as
you’d expect, is increased use and we think charging will follow the same path.  In the run up to the Olympics Westfield Shopping Centre wanted to begin providing free WiFi to visitors.

They also wanted to offer free phone charging, and approached ChargeBox for a solution that would work in this type of location. A charging box that was secure was essential to this, along with a simple service anyone can use. Our goal is to make as many charging  stations as possible around the globe free. Making them free relies on sites paying for the service  themselves, or using sponsorship in some form. Retailers will often skin the units to keep them in-line with their brand.

3. What are your target sectors?

For that and more you need to visit the online magazine here.

Facial Recognition Kiosk Software for Windows Released

Facial Recognition Kiosk Software

KioWare for Windows version 8.16 is now available with support for Omron’s Facial Recognition Device. It also now allows for the transferring files from connected phones or tablets to the kiosk.

Facial recognition is becoming commonplace and being used in multiple scenarios.  Recently Hertz announced facial recognition being used now in renting a car (courtesy technology of CLEAR).

Facial recognition technology can be used to estimate a user’s age, facial expression (such as anger, happiness, neutral, sadness, and surprise), facial identity, gender, and more.  When used with KioWare, the kiosk can serve different content based on predefined characteristics and behaviors.

Other Kiosk software features in this release
  • Support for Chrome 70
  • Website Icons are fine to use now
  • You can lock the cursor to a display
  • New auto start program control
  • Innova hardware support
  • ChipDNA Version 2.07 support

Read the full press release by KioWare and the new Facial Recognition support.

 

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

NRF 2019 – National Retail Federation BigShow in NY

NRF Big Show Wrap

NRF 2018 Retail Kiosk
KMA is a member of the National Retail Federation. Joins us at the Big Show.

The NRF Big Show was a big success for KMA. We were hoping to get some brands to sign up as part of our new Retail Advisory Council and we signed up companies such as Tommy Hilfiger and the New York Mets.

NRF Highlights Links

  • The NRF’s 2019 Big Show Features Innovative Solutions – and Robot Attendees – Apparel News

Original article – pre-show

We’re pleased to announce that KMA will be exhibiting at the BigShow in NY in January 2019. Booth 1725 on the main floor.

We will have example kiosks (one of them courtesy of Olea Kiosks) and it will be running  application by Appetize.

Get a firsthand look at Appetize’s modern, enterprise point of sale software on Olea’s Austin countertop self-service kiosk at NRF! With the Kiosk Manufacturer Association, we’re bringing cutting-edge self-service technology to the retail industry. Make sure to swing by Booth #1725 to meet the team and get a demo of the product!

A second tablet display will be debuting a new retail application that has recently been deployed by FAO Schwartz.

As part of NRF we will be recruiting participants for our Retail Advisory Council.  Simply put we are looking for companies which have an interest in self-service in general and also accessibility and may or may not have some input for us.  This type of broad input and review is modeled on ANSI standards for process. We hope to see you there.

For more information on Retail Kiosks in general please visit our Retail Market page. Included is recent data by Frost & Sullivan on “Revenue and Unit Shipment Forecast Discussion by Vertical”.  Retail is the largest vertical market for self-service kiosks to summarize.

At The Booth! Nanonation’s newest application makes for a seamless car buying experience – for kids, that is! F.A.O. Schwarz, an iconic toy store, has kiosk-like stations equipped with iPads with an engaging user experience that allows guests to build their own model car. From choosing the body, paint, wheels, and accessories, to the accompanied auto body shop sound effects, the interactive experience is the first part of a two-stage process. In stage two the guest works with the team in the F.A.O. garage to put together the model car they just designed. The collaboration between Nanonation and F.A.O. Schwarz is experience retail at its best.

News For NRF 2019

Members and Sponsors who (in one form or another) will be attending or represented the Show

NRF Booth Backdrop for Kiosk Manufacturer Association
NRF Booth Backdrop for Kiosk Manufacturer Association

Interested in Meeting at Show?

More information

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Participate in Retail Advisory Council for ADA & Accessibility for Self-Service and Kiosks

We are inviting any and all Retail companies to become a member of our Retail Advisory Council.  There is no cost and you are partitioned in a “safe harbor”. A distinct group segment from the actual kiosk manufacturers, or the installation and logistics companies, the financing companies or the companies providing components.

We here at the Kiosk Manufacturers Association work and talk ADA and Accessibility.  Once a year we meet with the U.S. Access Board. To make it easier for our suggestions and inputs to be accepted we have a wide interest Working Group.  Help us meet the standards by participating with us. It’s no cost.

If interested in more send us a note.

Here are first 10 stipulations for ANSI Requirements along with a full copy at the end.

ANSI Essential Requirements: Due process requirements for American National Standards

1.0 Essential requirements for due process
These requirements apply to activities related to the development of consensus for approval, revision,
reaffirmation, and withdrawal of American National Standards (ANS).

Due process means that any person (organization, company, government agency, individual, etc.) with a direct and material interest has a right to participate by: a) expressing a position and its basis, b) having that position considered, and c) having the right to appeal. Due process allows for equity and fair play. The following constitute the minimum acceptable due process requirements for the development of  consensus.

1.1 Openness
Participation shall be open to all persons who are directly and materially affected by the activity in question. There shall be no undue financial barriers to participation. Voting membership on the consensus body shall not be conditional upon membership in any organization, nor unreasonably restricted on the basis of technical qualifications or other such requirements.

1.2 Lack of dominance
The standards development process shall not be dominated by any single interest category, individual or organization. Dominance means a position or exercise of dominant authority, leadership, or influence by reason of superior leverage, strength, or representation to the exclusion of fair and equitable consideration of other viewpoints.

1.3 Balance
The standards development process should have a balance of interests. Participants from diverse interest
categories shall be sought with the objective of achieving balance. If a consensus body lacks balance in
accordance with the historical criteria for balance, and no specific alternative formulation of balance was
approved by the ANSI Executive Standards Council, outreach to achieve balance shall be undertaken.

1.4 Coordination and harmonization
Good faith efforts shall be made to resolve potential conflicts between and among existing American National Standards and candidate American National Standards.

1.5 Notification of standards development
Notification of standards activity shall be announced in suitable media as appropriate to demonstrate an
opportunity for participation by all directly and materially affected persons.

1.6 Consideration of views and objections
Prompt consideration shall be given to the written views and objections of all participants, including those commenting on the PINS announcement or public comment listing in Standards Action.

1.7 Consensus vote
Evidence of consensus in accordance with these requirements and the accredited procedures of the standards developer shall be documented.

1.8 Appeals
Written procedures of an ANSI-Accredited Standards Developer (ASD) shall contain an identifiable, realistic, and readily available appeals mechanism for the impartial handling of procedural appeals regarding any action or inaction. Procedural appeals include whether a technical issue was afforded due process.

1.9 Written procedures
Written procedures shall govern the methods used for standards development and shall be available to any
interested person.

1.10 Compliance with normative American National Standards policies and administrative procedures
All ANSI-Accredited Standards Developers (ASDs) are required to comply with the normative policies and
administrative procedures established by the ANSI Executive Standards Council or its designee.

ANSI-Essential-Requirements-2018

 

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

People Wanted – Meridian Needs Engineer

Published originally on Meridian blog. Link here.

Meridian Continues to Grow: Searching for Their Next Innovative Engineer

Aberdeen, NC — December 11, 2018 — Meridian, an industry leading manufacturer of indoor and outdoor kiosks, interactive digital signage, and self-service software, recently announced plans to continue expanding their Engineering and Design team. In doing so, Meridian is looking to onboard an additional experienced Kiosk Design Engineer.

meridian kiosk manufacturer“We’re excited to continue growing the Meridian team as we move into the new year,” said Meridian CEO, Chris Gilder.

Meridian’s plans to continue expanding their Engineering and Design team follows their decision, earlier this year, to restructure their manufacturing leadership. Welcoming Eric Frank, Engineering Manager, to the Meridian team was a key aspect of that restructuring. As Engineering Manager, Frank is now responsible for leading Meridian’s engineering and design teams and collaborating with sales, manufacturing, and quality assurance to create new designs and improve upon existing ones. The Design Engineer will work directly under Frank and will play a key role in the fast-paced engineering team.

In addition to collaborating with Frank, and other members of the Engineering and Design team, the Design Engineer will also be working directly with the sales and production teams, as well as some of the largest tech companies in the world on a regular basis. The primary responsibilities of the Design Engineer will include creating sheet metal self-service kiosks and related products in SolidWorks, creating 3D-view and isometric drawings, and working from printed drawings, as well as taking conceptual drawings and renders and creating designs from those concepts.

“As self-service solutions have grown in popularity and found their place in a variety of industries, Meridian has noticed a steady increase in demand—especially for custom solutions.”

With nearly 20 years of experience in creating self-service solutions, Meridian is a kiosk industry pioneer, therefore the Design Engineer must also be well-versed in the kiosk industry and possess a proven portfolio of unique and effective designs.

Meridian is a self-service industry pioneer and fully integrated manufacturer of kiosks and digital signage. For nearly two decades, Meridian has specialized in helping companies optimize brand impact and extend brand reach. The Meridian team understands that together great minds create even greater solutions.

Partnerships such as Intel, HP, Panasonic, Samsung, NEC, and others have allowed Meridian’s team to collaborate, challenging the status quo to create innovative and engaging self-service solutions.Meridian differentiates itself by building kiosk solutions completely in-house.

When Mzero software was born in 2009, Meridian became one of the largest end-to-end self-service solution providers in North America. By owning the entire process, Meridian can guide clients from start to finish, creating a robust solution to help reach specific goals.

Meridian’s headquarters are located in Aberdeen, NC – only a 10 minute drive to Pinehurst and Southern Pines, NC. For more on what the Moore County area has to offer, visit our local Convention and Visitors Bureau website, www.homeofgolf.com.

To learn more about the Design Engineer position and apply, interested candidates can visit https://www.meridiankiosks.com/meridian-seeks-experienced-kiosk-design-engineer/.

Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition

Editors Note: News post published by Hertz 12/11/18

Hertz and CLEAR Partner to Reimagine the Car Rental Experience

Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate

NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered by CLEAR – a new service that uses biometrics to drastically speed up the car rental process and get travelers through the exit gate and on the road in 30 seconds or less – a time savings of at least 75 percent.

With CLEAR, members enroll once to enjoy frictionless experiences with greater predictability at more than 40 airports and venues nationwide. Now, Hertz Gold Plus Rewards® loyalty members who sign up for CLEAR and link their accounts will be able to verify their identity and rental reservation with just a look or tap of their finger. Hertz Fast Lane powered by CLEAR marks the first use of biometrics by a major rental car company, and the first time CLEAR’s trusted identity platform is enabling members to verify their identity using their face instead of showing a physical ID.

The first Hertz Fast Lane powered by CLEAR is now available at the Hartsfield–Jackson Atlanta International Airport (ATL), offering renters unmatched speed and security so they can enjoy more time doing what they love. Throughout 2019, Hertz Fast Lane powered by CLEAR will be rolled out to more than 40 additional Hertz locations, including some of the busiest U.S. airports such as Los Angeles International Airport (LAX), John F. Kennedy International Airport (JFK) and San Francisco International Airport (SFO), among others.

“We’re excited to introduce Hertz Fast Lane Powered by CLEAR to get Hertz customers through the exit gate without the wait and on the road faster,” said Hertz CEO Kathryn V. Marinello. “By teaming with CLEAR, Hertz gets a partner with an expanding footprint and proven track record to help us innovate the car rental process, improve the customer experience and bring meaningful benefits to busy travelers.”

Marinello added, “This new innovation demonstrates our focus on enhancing the entire customer experience. In the last two years, we’ve upgraded our fleet with the cars people want to drive, launched our Ultimate Choice® model in the U.S. enabling customers to choose their preferred vehicle with no wait, and improved site operations to deliver great service consistently.”

The new offering further demonstrates Hertz’s and CLEAR’s deep commitment to investing in technology and services that enhance their members’ experience – and sets a new standard for frictionless travel.

“CLEAR believes that you are you, and we’re creating a future in which your fingerprints, eyes and face are your best and most secure ID,” said CLEAR CEO Caryn Seidman-Becker. “When our members travel, they enjoy greater speed and predictability at airports and sporting events, so they can focus more time doing what they love. Thanks to our new partnership with Hertz, they’ll spend less time at the exit gate and more time enjoying their destination.”

Use of Hertz Fast Lane powered by CLEAR is a new benefit for Hertz Gold Plus Rewards® program members, and membership in CLEAR is available at no additional cost when used in connection with this program. Members interested in upgrading their CLEAR membership to include airport security access, will receive preferred pricing based on their Hertz loyalty status. Travelers interested in learning more about the Hertz Fast Lane powered by CLEAR, or in becoming a Hertz Gold Plus Rewards® member, can visit www.hertz.com/clear.

About Hertz
The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., operates the Hertz, Dollar, Thrifty and Firefly vehicle rental brands in approximately 10,200 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Ultimate Choice, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen, operates the Hertz 24/7 car sharing business in international markets, and sells vehicles through Hertz Car Sales. For more information about The Hertz Corporation, visit: https://www.hertz.com.

About CLEAR
CLEAR is transforming the way people live, work and travel. Today, CLEAR is powering a frictionless security experience in 40 U.S. airports and sports venues. When you are you, instead of something in your pocket, life is more frictionless, more secure and more predictable. CLEAR is trusted by millions of members and is certified as a Qualified Anti-Terrorism Technology by the U.S. Department of Homeland Security. After enrolling at any CLEAR location, members can begin using CLEAR Lanes immediately (https://www.clearme.com/where-we-are). For more information on CLEAR, visit http://www.clearme.com.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Frank Mayer and Associates, Inc. Member

Frank Mayer and Associates, Inc. is one of our charter members of the Kiosk Industry Group. A short profile follows.

Frank Mayer and Interactive KiosksKiosk Frank Mayer

Interactive kiosks are the gateway to connecting with consumers at retail.  Kiosk experience includes online sales, product demonstrations, consumer behavior tracking, mobile applications, employment and much more.

Founded in 1931, Frank Mayer and Associates, Inc. is a third generation, family-owned company based in Grafton, WI. Throughout the years, we have embraced transforming design concepts and ideas into a reality within the in-store merchandising industry.

Today, Frank Mayer and Associates, Inc. is a leader in in-store merchandising and is recognized in the point-of-purchase industry for the company’s ability to meet and exceed clients’ expectations.


“In an ever changing marketplace, we are the constant that provides you with a creative, responsive and thorough approach to every in-store merchandising or interactive kiosk program. Our mission is to create an environment which focuses on turning targeted in-store merchandising initiatives into guaranteed results.”

– Michael Mayer, President


Frank Mayer and Associates, Inc
1975 Wisconsin Ave.
Grafton, WI 53024
P: 855-294-2875
F: 262-377-3449
[email protected]

Contact Frank Mayer

White Paper — Quality Matters

As self-service technology has continued to develop and evolve over the years, so has its demand and the ways in which it’s produced. As this transition has occurred, some manufacturers have opted to forego quality in order to increase their output quantity. What many forget or fail to understand, however, is that the two—quality and quantity—do not have to be mutually exclusive. Similarly, in an environment focused on quantity, having a quality-focused mindset can actually be a key differentiator for those looking to purchase and incorporate self-service solutions. Here are some parameters to consider to ensure that you receive a long-lasting, high-quality solution while in the market for your next self-service solution.

Quality-Matters-White-Paper

How Retail Kiosks Can Help Retailers Simplify The Busy Holiday Season

Retail kioskRetail Kiosks Help Retailers

Beginning in the wee hours of the morning on November 23, millions of shoppers hit the stores to kick off the 2018 holiday shopping season—spending an estimated $23 billion dollars in the process. Now that the holiday season is officially here, many would say that we’re entering the “most wonderful time of the year”, however, it’s also the busiest time of the year, especially for those who work in or frequently visit retail stores.

Just how busy will retailers be this holiday season? According to a recent Forbes article, Black Friday sales were nearly 10% higher than last year. Similarly, if all remains constant, overall holiday shopping spend is also expected to be greater than last year, with 6% anticipated growth.

While increased sales and store traffic are certainly beneficial for retailers, they also bring about their own unique set of challenges every holiday season. With more traffic and larger amounts of inventory heading out the door, it’s crucial that retailers are able to continue to meet shoppers’ demand, provide excellent customer service, and enable shoppers to locate and purchase what they need in a timely manner. While well-trained employees certainly play a key role in meeting all of these challenges, retail kiosks of all kinds, from endless aisle, to self-checkout, customer loyalty, and smart lockers can help.

Endless Aisle Kiosks

As retailers’ online presence has grown, customers have come to expect instant access to a wide variety of product choices. While retailers have the ability to showcase all of their inventory online, it’s nearly impossible for them to hold all of their inventory in-stock across every store. Endless aisle kiosks offer the best of both worlds—customers can browse a store’s physical inventory while in-store, but also use the kiosk to explore additional colors, styles, sizes, and more through online store access. To make things even easier, if customers find an online item that they want, they are able to select and pay for that item directly from the kiosk—saving both the customer’s and store employee’s time.

Self-Checkout Kiosks

While some shoppers prefer the traditional checkout experience, if given the chance, many opt for a more expedited self-checkout option. In fact, according to a 2018 survey, a whopping 66% of shoppers indicated that self-service technology was actually their preference. Similarly to the traditional checkout process, self-checkout kiosks can be designed to accept a variety of different payment options, incorporate any additional necessary components like RFID scanners, and can notify a store employee if a shopper needs help. Best of all, self-checkout kiosks allow shoppers to quickly scan, pay for, and bag their items without having to wait in long lines.

Customer Loyalty Kiosks

While some shoppers prefer to spread their purchases out across a variety of retailers, others opt to frequently return to a handful of specific stores. For those who find themselves visiting the same stores on a regular basis, or even those who only visit once in a while, shopper loyalty cards and programs are often enticing, as they can offer discounts, coupons, and rewards. Providing a designated kiosk on which shoppers can enroll in such programs increases the likelihood for enrollment and also expedites the check-out process, where customers would have previously been given instructions for enrollment by a cashier.

Smart Locker Kiosks

As consumers continue to lead busy lives, their time continues to be one of their most valuable assets. By default, this means that retailers who offer convenient solutions and shopping opportunities are typically viewed by shoppers in a positive light. Smart lockers offer a versatile solution that allows shoppers to place and pay for their order online ahead of time, and then pick it up at their convenience with either a numerical or QR code. While “Buy Online Pick-up In Store” (BOPIS) options are becoming more mainstream across the board, they aren’t all created equal. Most BOPIS options require that customers come into the store, and others even require an employee to retrieve the shopper’s order for them. Smart lockers, on the other hand, are both efficient and can be conveniently located. In fact, if positioned outside the store, smart lockers can even offer the option for shoppers to securely pick up their order before the store opens in the morning or long after they have closed for the night.

Despite increases in online purchases, consumers are still turning to brick and mortar stores to meet their holiday shopping needs—especially those who find ways to incorporate efficient, user-friendly technology into the shopper experience. As retailers’ focus on the overall shopper experience continues to grow in importance, the value of retail kiosks can also be expected to continue to rise.

To learn more about Meridian’s retail kiosks, visit www.meridiankiosks.com.

Image from EloTouch

Self-Service Kiosk Cleanliness – Before and After Deployment Considerations

Editors Note: This article was originally published on https://olea.com. We also recommend reviewing our section on AntiBacterial Kiosk Cleaners.


Clean Kiosks – Considerations Before and After Deployment

September 25, 2018

Kiosk cleanliness is a significant factor in ensuring peak performance and maximum uptime.

All too often, deployers look at interactive kiosks as a sort of “set it and forget it” device, paying little attention to the units once they’ve been placed.

If the units are performing as expected, why rock the boat? A kiosk that’s doing its job can free staff up to perform more complicated tasks, speed up operations and result in increased revenue.

But failing to give a kiosk a bit of love every now and then can lead to heartbreak down the road. Left unattended, the units can get dirty, inadvertently turning off potential users and creating an impression that can transfer to other aspects of the business. If a self-order kiosk in a restaurant lobby is filthy, what does that say about the kitchen?

In addition, with every user interacting with the same touchscreen, is that device serving as a transfer point for all types of nasty bugs? Is it any wonder that major supermarkets always provide antibacterial wipes for their customers to wipe down their shopping carts?  It’s expected and it is the first impression walking into the store.

Keeping a kiosk clean isn’t just about creating a good impression. Regular attention can also go a long way to extending the life of the of the unit, keeping it doing its job for years to come.

At the drawing board

The process of keeping a kiosk clean and in good working order begins with the design of the unit itself.

Do enclosures include keyed access panels that make it easy for staff to clean the inside of the enclosure while preventing unauthorized people from tampering with the inner workings? Is the PC and other components plans in such a manner that they are easily accessible?

Have the designers taken into account where the device will be located? A kiosk located outdoors near the beach will likely require more robust filtration than one located in a doctor’s office, while a self-order kiosk in a fast-food restaurant might need filters that protect the inner workings from grease buildup as well as front-facing fluid ingression resistance (aka IP65).

If the kiosk will be located in a parking garage, the enclosure itself might need to incorporate a coating that will protect it from car exhaust in addition to the day-to-day dirt buildup.

Enclosures for outdoor kiosks will also need to include robust gaskets and seals to protect inner circuitry from the elements and be designed in a manner that prevents water from pooling anywhere on the unit.

And anywhere there is specific cooling or heating involved there is an air intake, which means there will be air filters that require regular maintenance.

Different paint treatments for enclosure color will make a difference as well.  A textured paint will show a lot less dirt than a stainless steel finish. Outdoor units will also need to include climate-proof coating to protect it from humidity and other environmental factors.
Dallas Fort-Worth Airport Customs Kiosks - Maintaining High-Traffic Kiosks

Kiosk Maintenance in the field

The real challenge in keeping a kiosk clean comes after the unit is placed into service.

Of course, the component that will need the most attention is the touchscreen. Depending on the use, the screen could interact with hundreds of users a day.

Touchscreen cleanliness can be of critical importance when deployed in health care facilities, where many of the users may be sick, or in an international airport, where users may be coming from all around the world.

A recent study conducted by Insurancequotes.com tested samples from a variety of surfaces at three different major U.S. airports and found that touchscreens harbored more than twice as many “colony-forming units” of bacteria and fungus as the toilet flush button in an airplane restroom. Although the study wasn’t large enough to draw a scientific conclusion, it did indicate that kiosk touchscreens require special attention when it comes to cleanliness.

Interactive Kiosk Cleaning and Maintenance

Still, deployers need to check and see what the manufacturer recommends when it comes to cleaning a touchscreen. Many screens have an “oleophobic” coating that is resistant to fingerprints; some cleaning chemicals can remove that coating. Fingers typically have a certain amount of body oil; just look at screen of your mobile device for proof. There are also a number of antimicrobial wipes on the market designed for cleaning touchscreens.

Before adopting any product making antimicrobial claims, deployers should seek out the Material Safety Data Sheet (MSDS) for that product. Most are available online. The Kiosk Industry website is also a good place to obtain information about cleaning products.

If a deployer does use cleaning products to clean a kiosk touchscreen, most deployers recommending spraying those chemicals on a cloth rather than spraying them on the screen itself.

For the enclosure itself, in many cases water and mild soap are sufficient for cleaning, taking care to ensure air vents are free of debris. A small handheld vacuum can be used to clean dust buildup from the inside of the enclosure (taking care not to damage circuit boards). That’s also a good time to check filters and replace them if needed.

A best practice example would be to adopt the same cleaning schedule as your customer counter.  In the morning wipe the kiosk touchscreen with something like Easy Screen and ideally at the end of business wipe it again.  Every day. Also any contact points, and while you are at it, do your mobile phone too!

Contracting the work

Unfortunately, in many businesses kiosk maintenance is close to the bottom when it comes to the list of priorities.

As kiosks have become more commonplace, though, a number of companies have sprung up to provide regular maintenance. For a deployer with dozens or hundreds of kiosks, farming out maintenance may be an option.

In addition to cleaning those kiosks on a regular basis, technicians can check fans, filters and other interior components for dust buildup and check connections to ensure they stay secure.

While hiring an outside company to conduct kiosk cleaning and perform preventive maintenance obviously comes with a cost, it may be negligible compared with costs of downtime and the impact of having customers see a dirty unit.

At the end of the day, the best way to ensure a fleet of kiosks achieve maximum uptime is to work with an experienced kiosk vendor who can recommend the actions a deployer can take to keep a kiosk clean and operational. Olea Kiosks stands ready to help.

Kiosk Manufacturer Association Update November 2018 – Self-Service Perspective

Voice Recognition & Speech Self-Order Assist Coming – See KMA in NY at NRF Big Show Booth #1725 – Meeting notes U.S. Access Board (ADA)

KMA Logo

The Kiosk Manufacturer Association had the yearly meeting in Washington, D.C., on Oct. 16, 2018, with the United States Access Board and it was a productive meeting. Thanks to the U.S. Access Board for meeting.

Voice & Speech — One of the show-and-tell devices was the new Audio NavPad by Storm Interface. During the meeting, the KMA presented a proposed framework for Code of Practice. For a write-up with pictures of all, including the physical hardware, visit the update for U.S. Access Board meeting 2018. Recent related news around this technology was noted from Kroger, Walmart, Target and Peapod. Voice shopping is currently estimated at $2 billion and expected to go to $40 billion by 2022. It’s coming more so than Amazon it seems.

NRF and Retail Advisory Board – At the NRF Big Show in New York in January, KMA will be exhibiting in booth 1725. As part of NRF, the KMA will be recruiting participants for the Retail Advisory Council. Simply put, KMA is looking for companies that have an interest in self-service in general, and also accessibility, and may or may not have input for us. This type of broad review, input and consensus is modeled on the ANSI process standards. Visit KMA booth at NRF and see. Here is the update on NRF 2019 and includes information on all the company members who will be there.

Kiosk Hall of Fame – nominations are being accepted. Nominations may be submitted here at the Kiosk Hall of Fame ballot. Current nominees are John Glitsos of First Wave; Marsha Mazz – who worked for the U.S. Access Board for 30 years (Marsha impacted the self-service market perhaps more than anybody); David Heyliger – Rocky Mountain Multimedia; Blaine Hurst – CEO of Panera Bread; and Tom Weaver – now executive consultant for KIOSK Information Systems in Colorado. Voting will commence shortly.

Research – a new research report from Frost and Sullivan released in November 2018 highlights the kiosk market. The market is detailed with revenue of $8,916.8 million in 2017 and is expected to grow at a CAGR of 3.0 percent between 2017 and 2022. The unit shipment of self-service kiosks was at 2,277,523 in 2017 and is expected to grow at a CAGR of 4.7 percent between 2017 and 2022. KMA plans to publish some extended excerpts and offer a discount.

Smart City News – available for download is Smart Cities and Counties data report. This report takes a comprehensive look at nearly 300 different smart solutions being purchased, reflecting over 70,000 purchases in the last three years, with the majority (59 percent) coming from cities and a sizable 41 percent originating from counties. Profiled are the various types of purchases involved, who is making them, which governments are out-ranking others and what trends are leading in this space.

For more information on all of these news items, visit https://kioskindustry.org, the communication site for the KMA, or https://kma.global.

Editor Picks

o TouchPay Member Profile
o Point of Purchase Trends – Recap 2018 – Frank Mayer and Associates, Inc.
o Tourism – Qwick Media Introduces ‘Shared Data” Interactive Kiosk Software
o  Touchscreens – TDS Adds New “38” Line of PCap Touchscreens
o Sports Betting Kiosks: The Future of Sports Betting
o Meridian Partners With Samsung SDS America Innovative Digital Signage Solution
o NRF 2019 – National Retail Federation BigShow in NY
o  Whitepaper – Determining ROI for Merchandising Displays & Interactive Kiosks
o Kiosk Manufacturer – Meridian Announces New Manufacturing Leadership
o Digital Signage – Peerless-AV® Universal Projector Mount Line Heavy Duty Models
o Peerless-AV® Launches New Diamond Level of Certified Installer Training Program
o U.S. Access Board 2018 Meeting KMA ADA Board
o Kroger Launches Voice Assistant Ordering for Grocery Ecommerce
o Attracting Attention: 8 Ways to Increase Kiosk Usage
o 5 Key Learnings from Panera’s Digital Transformation Blaine Hurst

https://kioskindustry.org/news

Thanks to the KMA’s Gold Sponsors

Olea Kiosks Inc. – https://www.olea.com

KioWare – https://m.kioware.com

Pyramid Computers – https://www.pyramid-computer.com/home.html

Thanks to the KMA’s Silver and Bronze Sponsors

KIOSK Information Systems – https://www.kiosk.com
Frank Mayer & Associates, Inc. – https://www.frankmayer.com
Nanonation – https://www.nanonation.net
TurnKey Kiosks – http://www.turnkeykiosks.com
22 Miles – http://www.22miles.com
ZIVELO – http://www.zivelo.com/kiorg
DynaTouch – https://www.dynatouch.com
Qwick Media – https://www.qwickmedia.com
OptConnect – http://www.optconnect.com
iPadKiosks- https://www.ipadkiosks.com
PROVISIO – https://www.provisio.com
ARCA – https://www.arca.com
Storm Interface – http://www.storm-interface.com
Peerless AV – https://www.peerless-av.com
CSA Self-Service – http://www.csakiosk.com
Mimo Monitors – https://www.mimomonitors.com
OTI Global – https://www.otiglobal.com/cashless_payment_systems/otikiosk

Thanks to KMA’s Premium Members

IMPRESA Financing & Leasing – https://www.impresafinancial.com

Acquire Digital CMS Software – http://www.acquiredigital.com

Self Service Networks Gift Cards – https://www.self-servicenetworks.com 

TTCE Card Dispensing Modules – http://www.szttce.com/en

SEKO MedTec Logistics – http://www.sekologistics.com/en/industries/technology

Media Contact – for more information, contact Craig Keefner

Email: [email protected]
Telephone: 720-324-1837
Website: https://kma.global and https://kioskindustry.org

Related sites:

https://digitalbusiness.us

https://retailsystems.org

https://thinclient.org

https://selfservice.io

Source: Kiosk Manufacturer Association


Categories: Retail TechnologyInformation Technology

Tags: AccessibilityADAKioskRetail TechnologySelf-ServiceSpeech CommandVoice Recognition


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Additional Images

KMA Logo KMA at NRF Big Show in New York Jan. 13-16, 2019

About CAKCEK

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Manages kiosk association as well as thinclient and retail properties.

Craig Keefner
Craig Keefner
CAKCEK