FRANK MAYER AND ASSOCIATES, INC. NEW GOLD SPONSOR OF KIOSK MANUFACTURER ASSOCIATION
Frank Mayer and Associates, Inc. will experience added benefits as new Kiosk Manufacturer Association gold member.
GRAFTON, WI – A longstanding member of the Kiosk Manufacturer Association (KMA), Frank Mayer and Associates, Inc.recently upgraded to gold membership status. The new sponsorship level includes participation in a variety of industry trades shows such as the National Retail Federation 2020 as well as access to market research and RFPs that come in through the KMA website.
In addition, Frank Mayer and Associates, Inc.’s Technology Director Randy Amundson serves as chairperson for the KMA’s ADA and Accessibility Committee. Each year, the committee meets with the US Access Board in Washington, D.C., and in 2019, the group will present a preliminary outline of the Kiosk Industry Code of Practice which will combine all ADA regulations and technologies into one document. An exciting new addition to the document is a proposed framework for voice command.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on Frank Mayer and Associates, Inc., visit www.frankmayer.com.
CONTACT: Cheryl Lesniak, Integrated Marketing Manager Frank Mayer and Associates, Inc. 1975 Wisconsin Ave., Grafton, WI 53024 (262) 834-1489 | email@example.com
Gold Sponsor News – Frank Mayer and Associates, Inc. was last modified: August 25th, 2019 by News Editor
TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24 vdc & 48 vdc input products (AHP-1200 and AHP-1800 series), TECA announces all versions (AC and DC input) of our two most popular legacy product families are now ETL listed (Intertek) to UL & CSA safety standards.
Ideal for outdoor kiosk projects and other outdoor enclosures, the 525 BTU/HR Model AHP-1200-Series and the 1100 BTU/HR Model AHP-1800-Series are both are available for indoors, outdoors, AC input and DC input. As always, environmental mounting hardware and gasket are included. Optional drip pans, heat function and various temperature control choices are available as well. TECA now offers these legacy products as UL/CSA certified cooling solutions whether used in systems with AC or DC power input.
Simon Mall Outdoor Kiosk Digital Wayfinder and Digital Signage Review
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed this article.
Well we went back to the mall yesterday and while we were there we checked up on the digital signage unit installed at the brand new Simon Outlet Mall. There are 10 of them spaced out around the outlet mall which was just completed 2 years ago and is the next generation outdoor shopping mall with over a 100 shops. Coloradans like being outdoor.
When we last checked before, it was winter and the units seemed just fine. Yesterday in Colorado it got to 95 and this unit is oriented to face West and East and direct sunlight.
The unit receives no mitigation or shelter from the sun or the heat.
While we there another customer wanted to try using our side of the unit because the other side wasn’t working. It was non-functional.
On the sunny side it was quite nearly impossible to read the display thru the glare, and yes, the screen was very hot.
On the software side I do like the interface and I will given them an A for the wayfinding.
Digital Wayfinding ROI
On the hardware side, the unit is attractive, it was relatively inexpensive to purchase, but it fails here in Colorado. Another example of the budget not matching the objective. Now they need to replace the units and the overall costs will likely triple. Should have just got well-designed unit and paid the relatively low extra money.
For site location of the unit, I can understand the way they oriented it as direct right angle but the rest of the outlet mall is not laid out in right angles so they could’ve easily added 15 to 30 degrees of offset i order to avoid the direct sunlight.
Definition of not working is the screen was blacked out and when you touched it white spots would appear. The screen was very hot for sure. That was the status of the East side which had been heated up and blacked out.
Sun is the biggest enemy of LCD displays. It will cause them to heat up, discolor, and eventually turn black. The sun hits the display surface with 1250 watts/m2 of energy, which will cause the temperature of the Liquid Crystal cell to increase significantly, even on the coldest of days. This can have the effect of literally causing the Liquid Crystals to boil and turn black, what is known as solar clearing.
We have all probably seen our phones turn off because they are “too hot” and need to cool down before use, but outdoor displays don’t have the luxury of taking a break when they are too hot. QSRs, media companies, and transit stations rely on the display being on and visible no matter what the ambient conditions are. Keeping LCDs cool is critically important to providing a 24/7 use in all environments, where temperature fluctuates and direct sunlight is always an issue.
LCDs have very low reflection and absorb almost 98% of the solar energy. This means that viewing an LCD outdoors works great because of the low reflection, but keeping it cool is the biggest challenge.
Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk West facing afternoon
Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk East facing morning
The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we had yet to see mass adoption in the restaurant space, despite kiosks’ rapid deployments in airports, grocery stores and casinos.
In technology terms, it has since been a lifetime. However, kiosks finally seem to be having their moment in the quick-service space.
Self-Order Kiosk Research
New research from Tillster shows that 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months—up 7% year-over-year. Further, more than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered, and 30% of customers prefer to order from a kiosk versus a cashier if the lines were of equal length.
I have covered the restaurant industry since 2010 when I was named editor of QSRweb. I later added fast casual and pizza beats to my portfolio as editorial director of foodservice media. This coverage spanned the gamut of topics that make up the foodservice space, from marketing and customer service, to the supply chain and display technology. My work has been featured in publications around the world, including NPR, Bloomberg, The Seattle Times, Crain’s Chicago, Good Morning America and Franchise Asia Magazine. I continue to serve as a contributor for many publications, including QSRweb, Food Dive, Innovation Leader and the Digital Signage Federation.
Preference for self-order seems to have swung positive over last 12 months (MSN poll quoted)
Younger customers contributing
Amazon trained us
Subway is big example nowadays
Wendy’s covers 2/3rds of locations. Thinks it has a return.
KFC to do 5000 by 2020
Taco Bell doing entire chain
Self-service market research by Tillster says 30.8 billion
Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, …
Asian Grill Opens New Location with Self Order Kiosks 2019/06/21 Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check …
McDonald’s & Sonic Optimizing with Self Order AI Technology2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience …
Tapit demonstrates unique self-ordering kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self-ordering kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self-ordering kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its self-ordering platform …
Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile …
Self-Order Kiosks – Forbes Article Having A Moment was last modified: July 31st, 2019 by News Editor
EMERYVILLE, Calif., June 6, 2019 /PRNewswire/ — Decathlon, the self-proclaimed world leader in sporting goods retailing, recently opened their US flagship high-tech retail location in Emeryville, California. With more than 1,500 stores in 49 countries, Decathlon is making a technological splash with their newest location. Touting a “cashless” retailing solution aimed at simplifying and speeding up the checkout process, shoppers avoid long checkout lines and registers while they engage directly with Decathlon teammates on the retail floor putting them closer to the products they are shopping for. Using a sophisticated combination of technology solutions using RFID, QR codes, and iPhone transactions, shoppers can check out their purchases at any point within the store using their mobile phone, their Apple watch, gift cards, or their traditional credit and debit cards. They cannot use cash.
Confronted with the notion of disenfranchised consumers, Decathlon turned to Self-Service Networks and their innovative “GiftWise Cash-2-Card” gift card dispensing self-service kiosk. With this self-service touch screen kiosk, consumers paying with cash are able to convert their paper currency into Decathlon gift cards. “Self-Service Networks has been an integral partner for us since the opening of our first Decathlon Superstore in the United States,” says Ashley Benson, product manager at Decathlon USA. “With their help and collaboration, we’ve been able to offer a seamless cashless checkout process that allows customers to complete quick transactions. Customers who prefer to use cash at checkout have the ability to access Decathlon Gift Cards through the GiftWise Cash-2-Card solution. They can then complete their transaction using our cashless point of sale system. We hope that this innovative approach to retailing can be used for our future expansion throughout the US.”
Retailer innovation continues to be a key element toward driving retail sales growth in the US. Ensuring that consumers from all ranges of the technological spectrum can participate in these advances helps achieve this successfully. “For over twenty years, Self-Service Networks has been empowering customers with innovative self-service transaction solutions,” says Thomas Smith, President of Self-Service Networks. “Our GiftWise Cash-2-Card is our latest iteration of card dispensing innovations that help empower customers preferring to use cash payments to participate in everyday retail.” With the legislative backlash on “cashless” retailers hitting Philadelphia, New Jersey, New York and most recently in San Francisco, innovative retail solutions like the GiftWise Cash-2-Card self-service kiosk is a welcome solution to support a growing trend.
PROVISIO Sitekiosk Software is a market-leading kiosk software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines.
PROVISIO Sitekiosk Software has the largest installed base of kiosk software products worldwide.
Lockdown browser & kiosk software for safeguarding public access Internet-PCs, Displays and Tablets. Protects the browser and operating system against manipulations.
Now featuring IE & Chrome browser engine, and Windows 10 support!
The deadline for merchants to bring payment devices into compliance with EMV standards passed more than three years ago, but there are still non-compliant devices in the marketplace.
A year ago, KioskIndustry.org published a piece looking at the state of adoption of Europay, Mastercard and Visa (EMV) requirements among kiosk deployers in 2018. The bottom-line findings were that while kiosk manufacturers were stressing the need for EMV-compliant solutions for new projects, many deployers planned to keep current non-compliant solutions in the field until the end of their lifespan.
Now that a year has passed since that analysis, has anything changed? Where do things stand now?
EMV Compliance continues to expand
To recap, EMV is defined as “a payment method based upon a technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them.” EMV “smart cards” store their data on integrated circuits in addition to the traditional magnetic stripes. According to financial services firm FirstData, EMV chip cards transmit a variable algorithm that changes with each transaction, making the data more secure than what’s found on magnetic stripe cards.
Under EMV standards, merchants had until Oct. 1, 2015, to make their payment processing equipment EMV-complaint. If a fraudulent transaction occurred at a merchant who had not upgraded their equipment, the merchant would eat the cost of that transaction along with any fines or fees that might be assessed.
And while EMV standards were relatively clear for in-person transactions, such as those at an attended checkout register at a grocery store, they were a bit murkier when it came to transactions at an unattended device, such as a self-service kiosk.
Although payment card issuer Visa doesn’t break out kiosk-specific statistics, it does track overall EMV adoption. By most measures, the process seems to be rolling along.
As of December 2018, more than 3.1 million merchants now accept chip cards, according to Visa statistics, compared with just 392,000 merchants as of September 2015. There are now 511 million chip cards in circulation compared with 159 million three years ago. Ninety-eight percent of payments accomplished at the end of 2018 were done using chip cards.
In addition, counterfeit fraud dollars dropped 48 percent over the 39-month period, according to Visa statistics, while that figure was closer to 80 percent for merchants who have completed the upgrade.
Still, that doesn’t mean credit-card fraud is going to disappear. According to research by intelligence firm Gemini Advisory, as of November 2018 chip-enabled cards represent 93 percent of the more than 60 million payment cards stolen in the past 12 months, thanks to the lack of U.S. merchant compliance with the EMV implementation.
Other Gemini findings include:
45.8 million or 75 percent are Card-Present (CP) records and were stolen at the point-of-sale devices, while only 25% were compromised in online breaches.
90% of the CP compromised U.S. payment cards were EMV enabled.
The United States leads the rest of the world in the total amount of compromised EMV payment cards by a massive 37.3 million records.
Financially motivated threat groups are still exploiting the lack of merchant EMV compliance.
In addition, a new type of card fraud is gaining in popularity. Unlike the skimmers fraudsters attached to gas pumps and other devices to capture credit card information (one of the types of fraud EMV was designed to eliminate) a “shimmer,” according to Krebs on Security, fits in the card slot between the chip on the card and the chip reader — recording the data on the chip as it is read by the underlying machine. The fact that the device fits in the slot itself instead of fitting over the card reader, it’s difficult to spot.
“Data collected by shimmers cannot be used to fabricate a chip-based card, but it could be used to clone a magnetic stripe card. Although the data that is typically stored on a card’s magnetic stripe is replicated inside the chip on chip-enabled cards, the chip contains additional security components not found on a magnetic stripe.
“One of those is a component known as an integrated circuit card verification value or “iCVV” for short — also known as a “dynamic CVV.” The iCVV differs from the card verification value (CVV) stored on the physical magnetic stripe, and protects against the copying of magnetic-stripe data from the chip and using that data to create counterfeit magnetic stripe cards.”
The weakness a shimmer exploits lies with the card issuer as opposed to the payment device.
“The only way for this attack to be successful is if a [bank card] issuer neglects to check the CVV when authorizing a transaction,” ATM giant NCR Corp. wrote in a 2016 alert to customers. “All issuers MUST make these basic checks to prevent this category of fraud. Card Shimming is not a vulnerability with a chip card, nor with an ATM, and therefore it is not necessary to add protection mechanisms against this form of attack to the ATM.”
(If I needed any persuasion that payment card fraud was still a problem, I recently received a call from my bank alerting me that my debit card had been compromised. Someone had used what was obviously a cloned card to withdraw $300 at an ATM 30 miles away from where I live. The bank blocked the card when the fraudster attempted to make a withdrawal at another ATM. A few days later, my son’s debit card was compromised as well. In both cases, the money was refunded to our accounts and the dispute was closed in less than a week. When I posted a comment to the neighborhood Nextdoor social media site about the incident, dozens of people in my area said they had also been victims of payment card fraud. The speculation was that the issue occurred at a nearby convenience store, although nothing was proven.)
The current state of EMV affairs
By all appearances, EMV adoption among kiosk deployers essentially stands where it did a year ago. Deployers seem to be carrying on with existing equipment until the end of its lifespan, with any new deployments.
Part of the reason is likely, as mentioned in last year’s analysis, that the relatively low transaction averaged for many kiosks translates to less overall chargeback risk, which in turn means less incentive to upgrade. Given that risk, it doesn’t make much sense to invest in an upgrade it of the deployer plans to swap it out in a year or two.
“For kiosks we have seen very little in the way of EMV retrofits of fielded kiosks running in mag stripe even though there are surface mount devices well suited to field retrofits available,” said Rob Chilcoat, president, North American Operations with UCP Inc., a provider of EMV-compliant chip-and-pin hardware and payment gateway solutions for attended and unattended card payment terminals in North America.
In addition, some of the concerns about whether a kiosk would be considered attended, “semi-attended” or unattended under EMV requirements may have been overblown.
The Path to EMV
What are some other risks in deploying non-EMV kiosks? Comments from the experts:
There are current deployers with standard ecommerce websites using a third-party shopping cart on their kiosks that have no clue about EMV. Kiosk software like KioWare can intercept the shopping cart MSR checkout and perform the EMV transaction; however, they still need the third-party shopping cart to know the transaction has succeeded; ie, we need an API to call. This API is often lacking as most don’t care about kiosks and EMV integration, although it is slowly changing. This is definitely affecting existing kiosks going EMV, but it is also affecting new kiosk projects that had hoped to use their existing third-party shopping cart.
If a card data breach is tracked back to a kiosk, the merchant associated with that kiosk would be in hot water. This is why data in the clear between a card reader and a web hosted payment page (the old way of doing things) is such a PCI no-no.
Ultimately PCI compliance comes down to the merchant themselves, ISVs want to enable the merchants to use a PCI-DSS pre-certified solution, but that doesn’t completely relieve the merchant themselves from final PCI compliance. Implementing EMV pretty much removes mag stripe data from the environment except in cases where a card has no chip, or the chip is damaged. In the case of a card not having a chip, the issuer of the card would be the least compliant (culpable) party if the merchant is EMV capable. In the event of a damaged chip, this is why it is also important to implement end-to-end encryption, to render malware sniffing attacks unfruitful.
“’Semi-attended’ doesn’t exist as far as the PCI Security Council and EMVCo are concerned; a device is either a Cardholder Activated Terminal (CAT) or it isn’t in their eyes,” Chilcoat said.
“This ‘semi-attended’ term was coined by processors to justify using less costly attended devices at self-checkout and other indoor self-service scenarios where the kiosks are being tended to by an employee of the store,” he said. “This PCI gray area still exists and we do see people ordering attended devices from us for this purpose. We advise against it, but we can’t stop them from doing what they want with a terminal. It really comes down to what the merchant’s processor will allow.”
Still, deployers shouldn’t be lulled into a false sense of security by thinking a low transaction amount means they’re insulated from major losses. Yes, if a fraudulent card is used on a small transaction at the kiosk, it can just be considered a cost of doing business. On the other hand, if someone is able to collect cardholder data at the kiosk and then sell it on the dark web causing massive fraudulent transactions elsewhere, and that gets tracked back to a non-EMV compliant kiosk, it won’t be trivial to a kiosk deployer.
But for new projects, EMV is definitely the norm.
“In terms of kiosks, the biggest thing that’s changed is the move from EMV being an optional form of payment to a requirement for our customers,” said Bruce Rasmussen, director of sales with payment technology provider Ingenico Group.
“Currently we do not have any customers in the pre-deployment stage that are not already planning to support EMV now or in the next phase of their project,” Rasmussen said. “Additionally, merchants are continuing to redefine their customer interface to capture a new segment of the market, and payments continues to play a large role in this transformation.”
In particular, he said, there is a growing emphasis on supporting mobile wallets in payment solutions, which in turn drives demand for EMV contactless. With the majority of legacy cashless options only supporting magstripe transactions, merchants are putting updating their payment solutions to accept contactless at the top of their requirements.
“We see growth in contactless card payments and payments via smart phones driving growth in NFC adoption at the kiosk,” Rasmussen said. “The mandate from the card brands to support EMV contactless payments as of October 2019 is driving adoption for EMV since managing a contact and contactless certification may be the most economical and efficient use of resources to achieve a certification.”
Ultimately, although the process continues to be a gradual one, it’s only a matter of time before the vast majority of self-service kiosks in the marketplace are EMV-compliant.
“In terms of new kiosks, we have not shipped anything mag stripe only for a long time,” Chilcoat said. “I think overall EMV migration has hit a tipping point where chip card payments is the expected user experience and kiosk companies are seeing that and including it in their RFP requirements.”
At Cincinnati, CLEAR kiosks will be available at the airport’s main security checkpoint, enabling CLEAR customers to use the service no matter which airline they are flying.
“Our mission is to make travel through CVG an unforgettably positive experience, and with the added convenience of CLEAR, we’ll be able to continue to deliver on that mission,” CVG airport CEO Candace McGraw said in a statement.
CLEAR members submit fingerprint and iris scans to the company, which uses those biometric scans to confirm a traveler’s identify when he or she arrives to the airport security. CLEAR customers present themselves at a special CLEAR kiosk that’s typically adjacent to the security queues. Once there, CLEAR personal confirm travelers’ identities after a fingerprint or iris scan. Then, members are escorted to the front of the queue to go through security.
Home Depot Self-Checkout Kiosks reviewed by Kiosk Industry correspondent Francie Mendelsohn
Every so often, industry veteran Francie Mendelsohn tests kiosks that she previously evaluated several years ago to see if they are still useful, operational and, most-importantly—enjoying popularity among the establishment’s customers. This time, she paid a return visit to Home Depot.
Years after initially installing self-checkout kiosks, Home Depot has replaced them and deployed new-and-improved kiosks at their megastores. Located in the same space previously occupied by their old units, the four kiosks take up as much space as two manned checkout lanes. There are two self-checkout units per lane. The kiosks, in fact, take up so little room because no conveyer belt is needed to move products along (everything is tallied using the scanner) that a cooler selling Red Bull is located between the two units in one aisle! Both aisles are marked by bright orange “Self Checkout” illuminated signs on poles about 12 feet off the ground.
There are several notable, positive changes. The 22″ Dell touchscreen is more than twice the size of the previous units. The interface has been completely updated; it is very well-designed and easy to use. Very few words are used; almost everything has a pictogram associated with each step, thereby eliminating any confusion.
The instructions are quick and to the point: Start Scanning. The customer takes the PowerScan scanner out of its holster and aims it at the bar code on the item he wishes to scan. He has to push in the orange “trigger” button on the scanner in order to operate it but this is easy to figure out. If a customer has a problem, there is a human assistant who quickly comes to resolve the problem and help move things along. She was most pleasant and not-at-all-condescending. The scanner is quite forgiving – the customer does not have to align the scanner perfectly over the barcode. He just has to get the scanner close enough so that it registers. The process takes only a second.
The advantage of these cordless scanners is that they can transmit the barcoded data over a good distance which is useful for sheets of plywood, 2x4s, and other large-sized items. (Previous scanners in several self-checkout deployments—notably IKEA–used tethered scanners which made the process difficult and frustrating.) Each item is scanned in the same way, with a running tab showing on the touchscreen.
When the customer has finished, a “Ready to Pay?” screen is presented with a large rectangular orange “Pay Now” button appearing. (The smaller Pro Xtra ID button is Home Depot’s loyalty program and is not covered in this review.)
The next screen is intended only for those environmentally-aware localities where customers have to pay for each bag they use. This Home Depot, in Rockville, MD, is in one of those jurisdictions. Each plastic bag costs $.05. Accordingly, the next screen asks the customer to indicate how many bags they wish to purchase with numbers from 0 to 7+. There is no visual feedback on these kiosks; when you push a button, nothing tells you that what you pushed has been acknowledged. On the other hand, the system works so quickly and effortlessly, it is not an issue. (Note: as can be seen from the picture of the unit, the stack of plastic bags is easily accessible and one wonders how many people simply “help themselves” to free plastic bags.)
The units are intended only for customers NOT paying with cash. The opening screen states this fact clearly and in large font: CARD PAYMENTS ONLY. The customer is then asked to Choose your payment type. There are three options: Credit or Debit cards, Home Depot Gift cards and a special Home Depot Commercial card for the many professional contractors who patronize this store. The Ingenico card reader is very familiar to customers who have had plenty of experience using these devices to pay for groceries and gas. The receipt is quickly printed at the compact NCR printer located to the left of the kiosk. Many customers don’t even take their receipt; note the wastebasket located on the floor under the printer.
These kiosks represent an evolutionary change in the self-checkout space. Home Depot is to be commended for installing effective, easy-to-use, and fast kiosks. The customers and assistants I interviewed all agree that these units are a positive and welcome step forward. Lastly, every customer said they were a pleasure to use.
The distance from the floor to the bottom of the touchscreen is 42″.
The distance from the floor to the holster holding the scanner is 43″
The distance from the floor to the part of the credit card reader where you insert the card is 44″
Furthermore, you can tilt the cc reader down a bit. I never knew you could do that.
In any event, all the peripherals are within legal limits. The whole unit is so close to the end of the table–on which the touchscreen sits–that people in wheelchairs can readily access the kiosk. In addition, there is so much space in the aisle that wheelchair-bound people can easily turn around if they are more comfortable accessing it with their right arm/hand.
Review Home Depot Self-Checkout Kiosks Francie Mendelsohn was last modified: June 25th, 2019 by News Editor
Building an outdoor kiosk comes with a ton of questions. How big, how bright, which devices, is Heating a consideration, is cooling a consideration, which elements will it be exposed to (grease, oil, gasoline, salt, chlorine, etc). Which environments, etc.
The answer to the question how to build an outdoor kiosk is:
Generally the answer is build it for that purpose, outdoor. A very good outdoor design is optimized so that additional mitigation elements like AC or Heating are minimized. What kind of power consumption the screen requires in order to be usable/readable? What is the best computer to use?
Does it need to look like a box or can it be elegantly custom design? The answer is it is often custom designed.
We are happy to answer the questions you may have.
Here is primer FAQ on How To Build Outdoor Kiosks
July 29, 2018
More and more uses are being developed for outdoor kiosks, but a successful deployment depends in large part on the vendor behind the project.
Interactive kiosks have become commonplace in restaurants, retail stores, health care facilities and other locations. But as technology improves and new applications come along, kiosks are becoming an integral part of the outdoor environment as well.
Opportunities for outdoor kiosk deployments include event ticketing, campus wayfinding and drive-through ordering, among others. Consumers today are increasingly pressed for time, and an outdoor kiosk can help provide the convenience they seek. It’s likely that as the technology develops, new and as-yet unheard-of uses will be found.
But all kiosks aren’t created equal, and that’s particularly true when it comes to those designed for outdoor use. Not only can working with an experienced vendor go a long way to determining the project’s success, it can help protect a deployer from regulatory liability and unnecessary maintenance costs.
In it for the long-term
Obviously, an outdoor kiosk should be designed from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold.
In addition, a reputable vendor designs to UL guidelines to certify that the units are waterproof and safe to operate in rain or snow, and routinely implements UL testing on first prototypes for customers who require UL certification. Factors such as power, grounding and mounting are more significant factors with an outdoor kiosk than one located indoors, making adherence to UL guidelines of critical importance.
Outdoor kiosks also need to adhere to the same Americans with Disabilities Act guidelines as indoor units, ensuring accessibility for all users. Failing to do so exposes a deployer to fines and lawsuits that can run into many thousands of dollars.
Olea Kiosks, for example, incorporated those concerns when it designed and built 56 ticketing kiosks that were deployed as part of a front gate renovation and new attraction opening at a major theme park. The ADA-compliant kiosks are used by thousands of visitors every day.
To ensure they perform flawlessly over their intended 5- to 7-year lifespan in a variety of outdoor conditions, the kiosks included a custom interior air conditioning mount and 2” thick insulation to ensure low internal temperatures in an environment that can routinely exceed 100 degrees Fahrenheit. The enclosures were manufactured with powder-coated stainless steel and waterproof mounting points to protect from wet weather and eliminate the possibility of rust.
But while those are the obvious concerns, Olea took additional steps to address issues that may not have been so apparent.
The kiosks have a significant amount of artistic branding, allowing them to serve as decorative signage as well. The material used for the branding is designed to withstand fading, ensuring the devices look fresh and cutting-edge for years. In addition, because the kiosks are placed in a high-traffic area outside of the park near a number of retail and restaurant locations, they include a removable front cover to protect the touchscreen during hours when the park is closed.
The features Olea has built into its outdoor ticketing kiosks are embodied in the Seattle model. The Seattle includes a 19-inch high-brightness touchscreen with top-tier components built to withstand all types of weather conditions. Temperature control systems and IP65-qualified rating make the Seattle perfect for hot and cold weather deployments.
The Seattle also features a bolt-down base plate, allowing them to be securely mounted in places including sidewalks, parking lots and outside business entrances.
Capabilities include ticket and wristband printing, payment acceptance including EMV components and barcode scanning. The Seattle is ideal for event ticket sales, concessions and ride entrances.
Would you like fries with that?
Another area of growth for outdoor kiosks is the restaurant drive-thru lane. Combining the fact that a typical QSR does as much as 70 percent of its business at the drive-thru and self-order kiosks have been demonstrated to increase ticket averages by 10 percent or more, the marriage of fast-food drive-thru and self-order technology makes perfect sense.
In addition to the ability to automate the suggested selling process, self-order kiosks offer easy customization or orders, helping to boost sales. Customers may also indulge in the occasional splurge free of guilt, knowing the kiosk won’t be critical of their meal choices.
Fast food giant Wendy’s for example, has already rolled out kiosks at 300 of its stores with plans to add them to additional locations soon. Wendy’s CEO Todd Penegor told the investment news site TheStreet that locations with self-order kiosks are seeing higher average checks and customer satisfaction scores, likely a result of their ability to allow guests to customize their meals.
“It’s a part of the future of eating out,” Penegor said.
Olea’s entry into the drive-thru arena is its Detroit model. The Detroit includes a 32-inch sunlight-viewable touchscreen. (After all, who among us hasn’t used our hand as a shield so we can see an ATM or Redbox screen?) The multitouch touchscreen provides an ergonomic interaction — whether from a sports car or large SUV.
The enclosure is designed to reduce power draw and includes options for custom branding and overhead signage. The devices can be installed as either freestanding units, two-sided or in-wall, column or post mounts. They also include presence detection to “wake up” the units when customers approach and marine-grade stereo speakers for communication with staff.
One major national sandwich chain has seen their drive-thru sales increase by 15 percent at locations where they have deployed an Olea drive-thru kiosk.
Kiosks for all seasons
Not all deployment locations are the same. Businesses are becoming increasingly aware of how their customers move through a location, and to maximize revenue they must be prepared to serve their customers wherever they may be. Kiosks can help optimize those transactions whether they take place inside the venue, just outside the front door or in the drive-thru lane.
Olea kiosks can be designed to withstand any environment, from summer in Arizona to winter in Minnesota. The company’s engineers have options for solid-state heating and cooling systems to complete HVAC systems designed specifically for kiosks.
Olea’s outdoor kiosks come with monitors from 8” to 84” or larger and can include payment, printers, solar, wireless and just about any other equipment that can be put into an indoor kiosk. The company uses only the most durable stainless steel and aluminum for its outdoor kiosks, running each through a multistage painting and plating processes.
Olea kiosks also feature automotive-style gaskets, compression-style locks, and unlike some galvanized electroplating and more, all to ensure an Olea outdoor kiosk will last as long and be a trouble-free as any indoor kiosk.
There are hundreds of applications suitable for an outdoor kiosk, and more are being developed every day. The best way to implement a successful outdoor kiosk deployment is to work with a vendor who is experienced in those deployments and has a track record of success. Olea Kiosks stands ready to help.
Tips for Outdoor Kiosk Deployments
A kiosk that faces either east or west is likely to have its screen in direct sunlight for at least part of the day. Facing the kiosk either north or south could enhance visibility.
Enclosures should be designed without seams and cracks that could serve as entry points for screwdrivers or crowbars, as well as dust and insects.
Deployers of smart city kiosks need to carefully consider the implications of including Internet browsing capabilities. When New York initially deployed its LinkNYC smart city kiosks, some people hogged the devices while surfing the Web, even pulling up chairs. Others used them to visit “inappropriate” sites.
Outdoor kiosks need to comply with regulations under the Americans with Disabilities Act. Failing to do so could lead to fines that run into the thousands of dollars.
Frost and Sullivan Award Olea Kiosks Customer Value Leadership
LOS ANGELES, Calif., June 20, 2019 (SEND2PRESS NEWSWIRE) — Olea Kiosks of Los Angeles, has been recognized by Frost & Sullivan with the 2019 Customer Value Leadership Award for its self-service kiosk manufacturing and focus on designs for outdoor use.
Olea Kiosks is recognized not only for its technologically advanced and custom kiosks, this award also acknowledges its high standards for in-house manufacturing and services to make it an industry leader.
Frost & Sullivan evaluated Olea Kiosks in two main areas: Customer Ownership Experience and Customer Service Experience. Kiosks give businesses the opportunity to put the customer in the driver seat and in control of their transaction, and with sleek, modern, aesthetically-pleasing designs, Olea delivers a positive experience for today’s user.
Olea is redefining self-service technology with innovation that makes the transaction experience faster, more reliable and easier, particularly in the outdoor space. With several custom, outdoor designs completed and installed, Olea has earned a reputation for providing high-quality kiosks for challenging environments, including outdoor tourist attractions subject to varying temperatures and weather elements.
“Self-service kiosks in demanding environments, such as outdoor locations, face performance and frequent maintenance challenges. With its superior product design knowledge and expertise, Olea has virtually eliminated outdoor maintenance issues for its clients. Such high levels of customer satisfaction have resulted in more than 200 Olea-built drive-thru kiosks installed across the United States, with more to come,” stated Nandini Bhattacharya, Industry Manager, from Frost & Sullivan.
Since 1975, Olea Kiosks has designed and installed more than 20,000 custom kiosks for companies including CLEAR and Kaiser Permanente. Its custom kiosks can be seen throughout the United States and in other countries. Olea has a custom design process to ensure the kiosk is built and deployed to deliver the business outcomes for which it was intended.
About Olea Kiosks:
Olea Kiosks Inc. is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.
From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences
Today’s consumers have more food options than ever. The ordering experience is incredibly important, and a good one can keep customers coming back time and time again. To help guests navigate drive-thru menus, companies like Sonic, McDonalds, and THE.FIT have incorporated AI into their ordering to create a seamless transaction.
Taken from PSFK’s Food Service Debrief report, take a look at how these innovators have redesigned ordering to offer personalization and enhanced convenience:
Sonic, Mastercard and ZIVELO Global payment company Mastercard has partnered with self-service kiosk technology provider ZIVELO to trial AI-based voice ordering at select locations of the drive-in chain Sonic. At the restaurant, guests place their orders with an AI-powered voice assistant, while an integrated digital menu display can be customized in real time, taking into account context, like weather, time of day, season and location, as well as specific customer preferences. The system aims to streamline repeat orders and use data to offer personalized suggestions and loyalty rewards that are more relevant.
Ticketing Kiosks are not new to the industry of self-service applications as most major transportation companies and entertainment ticket distributors already utilize this solution in one form or another. Most of the ROI benefits of ticketing kiosks come in measurable increments, while others are subtle benefits that still ultimately impact a company’s bottom line.
Save on Employee Overhead Costs
One of the major benefits of the self-service ticket kiosk is the overall reduction in cost per transaction. This is primarily due to the reduction in costs related to employees since less staff is needed.
Improving Customer Satisfaction
Ticket Kiosks also help improve customer satisfaction by making transactions faster and more convenient. Monetary transactions are simplified as ticketing kiosks accept various payment methods including credit cards and cash. This also significantly reduces the time commitment for each transaction making it more efficient while preventing long congested lines.
Improve Access to Your Services
Installing ticketing kiosks on off-site locations can increase revenue by offering more distribution locations for customers to visit. This also contributes to lower infrastructure costs by making these transactions automated. In addition, ticketing kiosks allow owners to easily and effectively communicate with their customer base through well-constructed applications. These provide the ability to update content on special promotions, up-sell items and introduce new product or service offerings. Having the ability to communicate with customers increases revenue and the amount of sale per transaction.
Ticket Kiosks also offer the security of knowing that there is no room for human error. The applications are completely accurate and eliminate the possibility of mistakes or miscalculations.
Ticket Kiosk FAQ – Olea Kiosks Information was last modified: June 14th, 2019 by News Editor
In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:
The traveler grabs a Lyft to the airport and pays in-app. Upon arrival to the airport, he uses the self-serve kiosk, swipes his credit card to pull up his boarding pass, and makes selections for his seat and luggage. Once in the air, he uses the seat-back screen to order a drink. After deplaning, he takes a cab, pays via his mobile wallet, and arrives at the hotel.
After a long day, he’s ready to settle into his room and get some rest. As he approaches the counter for check-in he notices a line. It’s short, but there’s only one employee managing the desk. The employee is accommodating and friendly, but the traveler is tired and not up for chatting. He spends another 5 minutes checking in, passing his ID and credit card back and forth, and talking about room preferences. Finally, he gets his key card and heads up to his room.
What’s Wrong with this Picture?
Up until the traveler reaches the hotel his trip is seamless and automated. But from the moment he arrives for check-in, there’s a sudden change in pace and a sense of hassle in getting to his room. But it -doesn’t have to be this way. Hotels have an opportunity to streamline guest services by incorporating self-service kiosks into their strategy.
If you’re thinking “don’t people prefer a human touch?” remember this: don’t mistake automation and convenience for lack of service. While a great concierge was once the gold standard for guest service, things are changing. Today, more travelers value speed, no hassle and opportunities for self-service throughout their whole journey. In fact, some have even grown to expect the option for self-service. That’s why ATMs, pay-at-the-pump fueling and self-check-ins at airports are so successful.
Updating your guest service strategy to add this new choice may seem like a daunting task, but self-service kiosks are a simple solution that can provide a lot of additional value at check-in and beyond. Take a look at some of the ways kiosks can make an impact on your guest service:
Kiosks are an “always-on” service that can reduce lines at the check-in during busy times or periods of lighter staffing (or even reduce staffing costs during a lull). They can also be used as concierge support. Guests can get recommendations for local restaurants and make reservations, discover local attractions and events, and request transportation.
Added Value in New Ways
In addition to offering another way to deliver existing services, kiosks and vending machines create new opportunities such as providing a marketplace for forgotten items like power cords, toothbrushes and aspirin. They also create the perfect environment for upselling — perhaps your guest orders room service for two and the kiosk recommends a bottle of white wine.
New Insight With Analytics
The benefits of bringing kiosks on board aren’t just limited to your guests. They also provide your business with valuable insight into guest preferences, services used, popular check-in times, favorite restaurants and more. You can also use them to gather feedback and reviews from your guests. All of this comes together to give you a better understanding of how, when and where your guests are spending their time and money throughout their stay.
To see how this all comes together, remember that traveler scenario from earlier? Imagine that this time, the traveler arrives to the hotel to find kiosks in the lobby:
The traveler spots an open kiosk. Just like at the airport, he swipes his credit card and pulls up his reservation. He filters the available rooms by those with one king-size bed, no adjoining room and is located near the elevator. He chooses one on the sixth floor. Then the kiosk offers to order him room service. He chooses a meal and a beverage, a delivery time, and charges it to his room. The kiosk dispenses his room key card and he’s on his way.
Part of a Bigger Strategy
Kiosks are just one way to boost your guest service strategy. Many hotels are moving towards more self-service options, including automated vending machines, mobile loyalty apps and phone-based room keys to satisfy the constantly increasing expectations for on-demand, always-on service. It’s even coming to the point where not offering it puts your business at a disadvantage. Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent, and the kiosk market is projected to reach a value of $1 billion by 2021.
Think a kiosk or other unattended solutions could benefit your hotel and lodging business? Drop us a line!
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Hotel Check-In Kiosks For Guest Services by Ingenico was last modified: June 10th, 2019 by News Editor
Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.
What to Expect in a World Where States Can Legalize Sports Betting
Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.
The Impact of Sports Betting Kiosks
With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.
Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.
Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.
Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.
Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.
West Virginia sports betting sites
West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.
Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.
Mississippi sports betting sites
Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.
Benefits of Betting Kiosks
Line queue management for burst cycles
Increased betting revenues for operators
Higher wagering levels
Operators optimize their labor costs
Accept cash, winning tickets, and vouchers
Provide ADA accessible betting options for customers
Background – Fixed odds betting terminal
A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law. Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%. Fixed odds betting terminals were introduced to UK shops in 2001.
The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500. Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs). Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.
Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.
Kiosk Industry Group association maintains this free list of resources for the self-service and kiosk industry. Included are manufacturers of hardware, software, devices such as touchscreens and printers, remote monitoring and management. Even financial services which can assist in financing your project. Kiosk Industry is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.
If your company is involved in the market and would like to be listed, simply visit the list and enter your URL and company info. It’s self-service.
Peerless-AV® to Demonstrate Wide-Ranging Signage Technology and AV Solutions at InfoComm 2019
Products include new line of SmartMount® Motorized Mounting Solutions, Xtreme™High Bright Outdoor Displays, SEAMLESS LED Solutions, Smart City Kiosks, and more at Booth 3429
AURORA, Ill. – May 30, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce its showcase at InfoComm 2019, June 12-14, in the Orange County Convention Center (OCCC). Peerless-AV and its team of experts will be exhibiting a variety of digital signage solutions, including kiosks, video wall mounts, outdoor displays, and more in Booth 3429.
To start off the show, on Wednesday, June 12th, Rob Meiner, Peerless-AV’s Kiosk Business Unit Manager, will be taking part in a panel on “Increasing Convenience and Creature Comforts with Kiosks in Hotels.” Panel attendees can expect to learn more about how hotels and hospitality industry insiders can incorporate engaging kiosks and signage. Peerless-AV will also be sponsoring the event, which is geared towards key members of the hospitality industry.
Peerless-AV is proud to present and display the following products at InfoComm 2019:
Outdoor Kiosk Solutions
Peerless-AV will be testing the limits of its Xtreme™ High Bright Outdoor Displays (XHB432, XHB492, XHB552) through a water dunk tank, impact test chamber, and dust chamber. Available in 43″, 49″, and 55”, the Xtreme™ High Bright Outdoor Displays offer a maintenance-free design and are rugged enough to withstand the harsh outdoor elements, while still offering bright, crisp imagery.
Peerless-AV will also be exhibiting the full line-up of the UltraView™ UHD Outdoor TV (UV492, UV552, UV652), an all-season solution for outdoor entertainment and living. Paired with the UltraView™ UHD Outdoor TV will be Peerless-AV’s easily-installed and weather resistant Xtreme™ Outdoor Soundbar (SPK-080).
Kiosks and Menu Boards
Kiosks at the booth include the upgraded All-in-One Kiosk Powered by BrightSign® (KIPICT2555). This kiosk features a sleek and stylish design with a leaner frame and a smaller footprint, creating a complete digital signage solution for any indoor application setting, for entertainment, advertising, digital merchandising, and more.
Another kiosk on display is the award-winning, outdoor Smart City Kiosk. With an elegant, minimalistic design, including covers to protect and ventilate the kiosk’s display and equipment, this kiosk is an ideal, outdoor digital signage solution.
Restaurant menu solutions like Peerless-AV’s single Digital Menu Board for Samsung OHF displays (KOF555-1OHF), double Digital Menu Board for Xtreme™ High Bright Outdoor Displays (KOF555-2XHB), and single Digital Menu Board for LG displays (KOF555-1XE4F) will also be in the booth, demonstrating how digital signage can help with increasing drive-thru sales and promoting order efficiency.
Interactive SmartMount® Solutions
A new line of SmartMount® Motorized Mounting Solutions for Interactive Displays, including the SmartMount® Motorized Stand/Wall Mount (SS598ML3) and SmartMount® Motorized Table Top Cart (SR598ML3T) will showcase how educators can focus on the content on display in the classroom while creating a positive learning environment.
Also in the booth will be the latest version of the SmartMount® Motorized Height Adjustable Flat Panel Cart (SR598ML3), an extension of Peerless-AV’s award-winning line of AV carts, which make it easier for educators and students to raise and lower touch-enabled displays.
Wall Mounts and More
As the 2019 Official TV Wall Mount & Outdoor TV Provider of Forbes Travel Guide, Peerless-AV will be showing off its mounting solutions geared towards hospitality applications. Mounts being displayed include the Pull Out Pivot Wall Mount (HPF650), essential for on-wall or recessed/in-furniture applications, as well as the Hospitality Wall Arm Mount with STB Enclosure (HA746-STB), which offers an aesthetically pleasing solution for cable management and set top box storage. For retail applications, Peerless-AV will be introducing the Floor Window Display Mount (DS-OM55ND-FLOOR) designed specifically for the Samsung OM55N-D Double-Sided Displays.
Peerless-AV’s wide ranging projector product family will be in the booth, as well, with the Heavy Duty Universal Projector Mount (PJR125), Ultra Heavy Duty Projector Mount (PJR250), and Universal Portrait Projector Mount (PJR125-POR), demonstrating the perfect mounting solution for heavy equipment.
LED Video Wall Mounting Solutions
Providing a wow factor for attendees will be Peerless-AV’s Curved LED Mount, featuring a modular design developed to fit the specifications of any LED display. In partnership with RMG, the curved video wall will feature actual pieces from the Kennedy Space Center and highlights of the 50th Anniversary of the moon landing. Peerless-AV’s LED mounting systems bring unlimited configurations to wall signage as well as offer a slim, space-saving, and aesthetically pleasing design that can be adapted to support any display specifications and video wall configuration.
Additionally, as the Official Digital Display Provider of MiLB, Peerless-AV’s booth will feature the new official LED scoreboard, which will be implemented in over 50 stadiums by 2020.
The Curved LED Mount and LED scoreboard are part of SEAMLESS by Peerless-AV, the one-of-a-kind all-inclusive program for LED video wall integration. With SEAMLESS by Peerless-AV, integrators can expect start to finish support for all of Peerless-AV’s LED mounting solutions.
To learn more about Peerless-AV’s activities planned for InfoComm 2019, watch the preview video (https://vimeo.com/peerlessav/infocomm19) or visit Booth 3429 to see the full showcase of outdoor displays, kiosks, mounts, carts, and more.
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
Kiosk Group Taps 25-Year Industry Veteran Karla Guarino to Lead Sales & Marketing Team
Responding to strong, accelerating market growth with fresh leadership, new products and long-range marketing and manufacturing strategies
FREDERICK, Md., June 4, 2019 –Kiosk Group Inc. (KGI) has announced the appointment of Karla Guarino as Director, Sales & Marketing. Ms. Guarino’s assignment is the latest of several strategic steps designed to grow the company to better serve the rapidly-expanding global market for interactive kiosks and related software.
Ms. Guarino will be responsible for top-line growth, expanding into new markets with interactive touchscreens, software and remote kiosk management. “Karla’s stellar reputation across the industry is strategically wide and tactically deep,” said Mike James, KGI’s founder and chief engineer.
Privately-held KGI develops and markets a wide range of solutions for hundreds of customers. Kiosk Marketplace Census Report values the global market at $9.22 billion (2018) with a compound average growth rate approaching 18%.
In response, KGI President Alan Mischler said “We are executing an aggressive effort to launch new kiosk enclosure designs, increase manufacturing, boost customer responsiveness and re-invent marketing. Karla Guarino is being armed with the best solutions our industry has to offer. She brings a blue-ribbon resume. We are indeed fortunate to have her guiding the marketing and sales challenge.”
Ms. Guarino said “Mike James is a creative visionary for iPad and Android tablet enclosure technology. These products have set engineering and design standards. Coupled with Alan Mischler’s manufacturing and management leadership, I plan to quickly build market share and open new markets for interactive touchscreens in static and mobile applications.”
An early priority is improved market recognition for KGI’s extensive catalog. “I’m turning our website into an interactive marketing, sales and customer education center and plan to develop dynamic outreach to customers and the media,” Guarino said. “And I’m encouraging new product development for smaller tablet-based terminals as well as mobile software to enable our customers to put interactive kiosk technology at the fingertips and in the palms of the world’s rapidly-growing base of digital consumers.”
Guarino’s 25-year Kiosk Industry Background
For nearly 15 years at Kiosk Information Systems, Karla mastered virtually every marketing and sales challenge, adding product development and strategic partnerships to an impressive sales record ($37M in 2007). Gaining broad industry experience through executive assignments with Zivelo, 8Speed8, Jane and Meridian Kiosks, Karla became a senior industry consultant last year as founder and CEO of Kiosk Mentor LLC. Recently, Kiosk Group’s Mike James and Alan Mischler convinced Karla to apply her knowledge and leadership to the well-financed challenge of propelling Kiosk Group to pinnacle status.
About Kiosk Group
One of the first companies to pioneer the tablet kiosk marketplace, Kiosk Group has compiled 30 years of design/manufacturing innovation serving hundreds of industry and government customers. Founder Mike James was first to develop iPad technology for kiosk service. KGI’s exceptionally popular software development browser package (Kiosk PRO) is available via the iTunes store. Today, KGI is an innovation leader for Android, iPad and Windows kiosk enclosure solutions. Privately held, KGI is headquartered in Frederick, MD. For more information, visitKioskGroup.com.
TDS will announce its 20L series digital signage with the light bar in June of 2019 that will lead the touch monitor market. Through the hardware solution implementation to achieve the control of the light bar to reflect the color vitality and dynamic state without relying on software.
Moreover, the POE power supply of wake-up module is provided to solve the traditional power supply mode of customers. TDS Control system is engineered with LED lightbars by default to color changes. Set aside the limitations of software compatibility to support the widest range of interactive digital meeting room signage projects. Users will be able to identify current availability of the room by the LED color bar indicator, visible from afar. The instant visibility provided by being able to see the room availability whilst walking past a meeting room through edge lighting; Offering a compelling meeting room signage solution for our partners and customers.
Our 20L is an all-in-one industrial touch computer, multi-point, Projected Capacitive (PCAP) touch screen technology , which is sensitive with the fast response rate. It supports 24-hour operation for 7 days a week, adopts advanced Intel Celeron 3855u processor with Windows 10 system, low power consumption, fan-less motherboard, environmental protection and energy saver, backlight LED, wide viewing Angle. TDS excels at customization, with sizes ranging from 10 "to 55". We offer a variety of peripherals, cameras, NFC, RFID Readers and AF fingerprint prevention etc. as options. All advanced technology is available as an option.
The new 20L product line will be released in June and is now available for pre-order. Please visit our website www.ustdstouch.com for details or email to firstname.lastname@example.org for inquiry.
Light bar kiosk for room interactive digital Signage was last modified: May 30th, 2019 by News Editor
On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S.
The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile charging stations at tables.
The high-tech upgrades are part of its strategy to drive sales by bringing customers back to its stores. The renovations are meant to improve convenience for the customer and modernize the look of the restaurants.
Times Square McDonalds Kiosk Renovation Schedule
McDonald’s originally scheduled all U.S. store renovations to be complete in 2020 but pushed the deadline back to 2022. In 2018, McDonald’s spent $1.4 billion to remodel around 4,500 restaurants. This year, spending is expected to drop to about $1 billion to upgrade 2,000 locations.
On its first-quarter earnings call, executives said that it is finally seeing a “net positive impact” from store renovations that made up for the necessary store closures.
Here’s a look at the new flagship store:
Self-order McDonalds kiosks
Self-order kiosks in the McDonald’s Times Square flagship location. Source: McDonald’s
When customers enter the location, the sight of self-order kiosks greet them. Employees are also available to take orders and payment.
Two flights of stairs
Stairs inside the McDonald’s Times Square flagship store
Times Square sees about 50 million visitors annually. In anticipation of such high demand, McDonald’s has three floors — and plenty of seating.
Seating on the second floor of the McDonald’s Times Square flagship location.
On the second floor, self-order kiosks are also available to order any forgotten items.
Seating on third floor of the McDonald’s Times Square flagship.
The interior’s modern, simple look is meant to contrast with the flashing billboards and bustle outside in Times Square, according to Max Carmona, McDonald’s senior director of global design and development. Its glass exterior gives customers a great view of that activity.
We’re modernizing the customer experience through the intersection of technology and hospitality. Located at the corner of 45th & Broadway, the new McDonald’s Flagship Times Square restaurant represents a commitment to building a better McDonald’s, showcasing the Experience of the Future for our customers.
Designed by Landini Associates and Progressive AE, this new McDonald’s flagship adopts a more composed and at the same time bold approach to restaurant design, creating a calm environment. The three-story glass curtain wall provides customers with spectacular dining room views out into the heart of Times Square. Customers will notice hints of gold and red to celebrate our brand with a modern twist.
And that’s not all. Take a look a few fast facts about our newest flagship restaurant:
The 11,199 sq ft building will be one of the busiest McDonald’s in the United States.
3 levels of floor-to-ceiling glass provides spectacular views into the heart of Times Square
Our 9,280 sq ft billboard is the 3rd-largest in Times Square
18 digital kiosks, Guest Experience Leaders and table service await guests
173 seats in a variety of arrangements adapt to customer preferences
All of this to say that we’re committed to bringing the same level of hospitality, convenience and personalization to all of our customers around the world. We can’t wait for you to experience an Experience of the Future restaurant near you.
The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from last year, indicating the market continues to attract new interest.
Kiosk hardware and software manufacturers have heeded the call from restaurants looking to automate the customer order to deliver a more satisfying guest experience, boost sales and make more efficient use of store labor. And while established kiosk providers were once again well represented on the trade show floor, restaurant POS software companies have also entered the fray in a big way.
Once again, many of the kiosks on display integrate with other front-of-the-house and back-of-the-house touchpoints, such as online ordering, mobile ordering, loyalty rewards, customer messaging, order delivery, ingredient and nutrient content, kitchen display systems, inventory management, labor management and more. Foodservice operators have clearly recognized interactive kiosks as one part of a customer experience ecosystem rather than an isolated guest interface.
And while self-order kiosks dominated the presentations, artificial intelligence is allowing additional capabilities such as allergen lookup and guest location.
Highlights of KI Sponsors
Pyramid Computer GmbH
Pyramid Computer GmbH presented its Pyramid Location System that saves guests from having to wait in line after placing their order. The customer can order and pay at the self-order kiosk, which dispenses a puck. The customer then places the puck on the bar and chooses a seat while their order is prepared. The system will recognize their location when their order is ready, allowing a server to serve the customer accurately at their table. The system was presented in the Intel booth.
Larry Kron of Pyramid Computer GmbH demonstrates the Pyramid Location System kiosk at the Intel booth.
Zivelo LLC presented a prototype of its X2 Slim kiosk which offers a larger screen size compared to pole-mounted tablets without taking up too much counter width. There is also an X2 Extended model that takes up the same amount of counter width but has a deeper component door to allow for additional components such as a printer.
Mike Moon presents a prototype of the X2 Slim kiosk.
Frank Mayer and Associates Inc.
Frank Mayer and Associates Inc. demonstrated a self-order kiosk the company designed for a food truck using KioWare POS software. The software works on Windows and Android, and features browser lockdown. The customizable and EMV-compliant kiosk was demonstrated in the ADUSA Inc.booth.
David Anzia of Frank Mayer and Associates Inc. presents a food truck self-order kiosk in the ADUSA booth.
Appetize Technologies Inc.
Appetize presented its Interact kiosk which is part of a comprehensive POS, inventory and analytics package. The company’s kiosk line includes an Android-based solution, 15- and 20-inch landscape touchscreen options, countertop and freestanding models, and support for barcode scanners, printers and payment devices.
OptConnect, a longtime leader in managed wireless services, today announced its formal launch into the Internet of Things (IoT) market with the creation of a patent-pending smart embedded modem™ for IoT, OptConnect ema™. OptConnect’s combination of a smart embedded modem™ plus fully managed services is the first “Connectivity-as-a-Service” offering in the IoT industry, and builds on OptConnect’s unparalleled managed services expertise to help companies to quickly and cost-effectively deploy and scale their IoT projects. OptConnect will showcase its managed service offering with ema at Internet of Things World 2019 (Booth #802), May 13-16, 2019, at the Santa Clara Convention Center.
OptConnect’s IoT managed services are the ideal solution for customers across a wide range of industries, including retail, energy, agriculture, healthcare and others, who need to embed cellular wireless connectivity into their solution without the trial and error, slower time to market and cost normally associated with typical IoT implementations. OptConnect’s comprehensive solution includes 24/7/365 carrier monitoring and help desk with one-call resolution and service-level agreements (SLAs) on response time, multicarrier support, device and device management analytics, hardware warranties, IoT professional services and a wealth of other capabilities that help companies move their IoT projects to market quickly and cost-effectively.
The introduction of ema positions OptConnect at the top of the IoT managed services market by delivering to customers a seamless wireless experience without the cost and difficulty of developing low-level embedded wireless design. ema is a fully certified LTE Category 4 smart embedded modem with an optimized developed wireless application that supports multi-carrier connectivity and includes embedded applications for mission-critical device management and managed services by OptConnect. ema has an onboard microcontroller with embedded firmware and software developed by OptConnect, providing plug-and-play functionality.
A compact design to easily fit on a host board design, but with powerful capabilities, including fully certified PTCRB and full carrier certification and dual-carrier SIM on board
Device management application right out of the box for firmware-over-the-air (FOTA) updates, power management and carrier failover
The highest levels of security already baked in through AWS IoT Core
“Building on our vast experience in managed service wireless connectivity for markets such as ATMs, digital signage, kiosks and more, OptConnect is entering the IoT space with a fully managed wireless service right out of the box, making it easy for customers to quickly and cost-effectively scale their IoT deployments and improve their time to revenue,” said, Chris Baird, President and CEO, OptConnect. “The introduction of ema into this mix is a game-changer. Other companies that develop embedded modems leave the customer to figure out the development, certification and management on their own. Through our robust managed service offering, OptConnect can save them time, money and the headache and hassle that is usually experienced with typical IoT connectivity deployments.”
To learn more about OptConnect’s managed service offerings and OptConnect ema, visit http://www.optconnect.com, or visit OptConnect at Internet of Things World 2019 (Booth #802), May 13-16, 2019, at the Santa Clara Convention Center in Santa Clara, California.
OptConnect (http://www.OptConnect.com) is North America’s leading provider of managed service wireless connectivity for ATMs, Smart Safes, Kiosks, Micro Markets, Digital Signage and other custom applications. OptConnect provides a secure and reliable monitored wireless connection to the Internet for unattended equipment that is easy, low-risk, and convenient: All supported by a superior customer service infrastructure. OptConnect has spent 10+ years perfecting managed wireless services so that customers can focus on their core business strengths without having to deal with the delays, complexities, and frustrations of typical cellular deployments. OptConnect’s fully managed solution provides Connectivity-as-a-Service for M2M and IoT applications that is simple and easy to implement.
Mimo Monitors New Touchscreens and Displays at Digital Signage Expo 2019
Mimo Monitors will be in booth #3022, showcasing and introducing a myriad of new products into their stable, ideal for conference rooms, digital signage, kiosks, and retail
CHICAGO, IL—March 25, 2019— Mimo Monitors , the experts in small touchscreen displays, will be at the 2019 Digital Signage Expo (DSE), the world’s largest international tradeshow and conference dedicated to digital displays, interactive technology, and digital communications networks, in booth #3022 to preview and offer hands-on demos of their notable and new durable, high-quality, and innovative displays.
As Mimo Monitors continues to successfully grow, the company wants to continue to explore and expand to new arenas where they can leverage their expertise. “As a solutions-focused company we spend a lot of time listening to customer needs. We of course seek to create products that already have demand, but also, products that our customers are specifically requesting to fulfill a need or solve a problem,” said David Anderson, CEO and President of Mimo Monitors. “At this year’s DSE, we’re showcasing an exciting lineup of previews and newly launched products that we believe will highlight our company’s flexible and wide range of capabilities, while also getting folks who stop by the booth interested to learn more.”
Some of the new and noteworthy products that will be on-hand at Mimo Monitor’s booth (#3022) include:
The Mimo Vue With TanvasTouch: Slated to launch later this year, the Mimo Vue with TanvasTouch, is the first product to bring surface haptics to digital signage and conference rooms.This innovative display allows users to feel what they see on the screen, such as edges, bumps, or ripples, like never before.
The Mimo Vue with BrightSign Built-In: This recently launched product integrates the BrightSign media player and Mimo Vue display, to provide a high quality, reliable, and fully-encompassing digital signage solution that’s intuitive to use, and simple to install and scale.
The 24” 4K Mimo Vue with BrightSign Built-In: Now in preview and ideal for high-end retail displays, this 4K touchscreen provides a visually striking, crisp image at 3840×2160 resolution, while conveniently integrating the Mimo Vue with the BrightSign player for simplicity and ease-of-use.
The Mimo Monitors 21.5” Outdoor Display: Previewing at DSE is Mimo Monitors’ first-ever outdoor display, ideal for kiosks. Designed to operate over a wide temperature range in both cold and heat, this interactive display, at a 1920×1080 resolution is 5x brighter than a typical display to ensure clear and visually pleasing graphic viewing in all kinds of outdoor light.
Shelf-Edge Displays: Previewing at DSE and ideal for retail, Mimo Monitors is showcasing their first-ever shelf-edge displays. Available in 16”, 23”, and 35” these shelf-edge displays are ideal for seamless retail integration, providing high-quality and durable solutions.
24” and 27” Open-Frame Displays: Mimo Monitors’ largest open-frame displays to-date, will be previewing at DSE 2019. Ideal for kiosks, retail and more, these displays are simple to deploy and scale while offering up a high-quality interactive experience.
Hospital Self-Service Kiosks by Qwick Media are powerful communication tools. While fully customizable, these touchscreen kiosks offer significant benefits for the modern healthcare industry:
Improve the bottom line by significantly saving staff hours, reducing administrative work, and relieving staff from answering common, repetitive questions Inform patients and visitors about your unique facility,programs, and services
Increase patient satisfaction with multi-language capabilities and accessibility control feature. Help them easily navigate the facility with wayfinding tool Instantly receive donations at the kiosk, advertise your fundraising efforts, explain how donations will be used, and share success stories
Wherever you go today, whether Starbucks or Taco-Bell, screens are in – touchscreens that is. More than likely your fingers will interact with a digital device at some point, whether swiping a tablet to pay a bill or signing a receipt or else ordering your favorite espresso on a kiosk.
And thanks to the flurry of new cashierless checkout technologies like Amazon Go, waiting in a grocery store checkout line like it’s 1976 will soon be a thing of the past. Just scan your smartphone to enter the store and you’re good to go.
But while all of this new technology is a great thing, it also creates plenty of corporate challenges. Unfortunately, one of the tradeoffs has been a sharp rise in hackers and cyber-attacks in recent years. Retailers today are more vulnerable than ever to phishing, malware, and other infiltrations that can steal millions of financial records in no time.
That’s why it is more incumbent than ever for you to pay attention to your customer endpoints in a secure, seamless way that boosts customer confidence and avoids disasters like data breaches and lost financial information?
Below are 5 best practices, lessons learned, and security tips that will help ensure your retail management and security strategy is “scan and go” ready.
1. Nearly Half of U.S. Enterprises Have Experienced Recent Data Losses
The two major focus areas that often are not stressed enough by enterprises are device management and security. Let’s face it, everyone likes all the new shiny objects, but getting down to brass tacks about securing the devices isn’t always as popular. A recent report by technology advisory firm IDC says that greater than 40% of U.S. enterprises say they’ve had a data loss issue in the last 12-18 months.
To survive in today’s high-stakes retail race means providing your customers with a Device management fleet solution that delivers seamless, secure, and elegant customer experiences. Device security is more important than ever. Doing so will save countless headaches, protect your corporate assets, not to mention save your company millions of dollars in legal fees.
2. Retail Hackers are More Aggressive than Ever
It seems like every time we turn around today, we’re hearing about another major data breach. In fact, some of the most popular companies have been the target of hackers in recent years. Chipotle, Equifax, and Uber were attacked in 2017. And Chili’s, the well-known food chain, believes that in the spring of 2018 malware was used in its restaurant payment systems to gather credit and debit card information.
The message should be clear – if major corporations fall victim to major data breaches, then no one is immune. Retail devices such as digital tablets, POS, and kiosks are especially vulnerable as they are the conduit for millions of shoppers’ names, addresses, emails, credit cards, passwords, or other personal and financial information.
Who can also forget the Target Corporation data breach of 2013? That debacle ended in the theft of 40 million card numbers and 70 million personal records. The breach started after a third-party vendor was attacked through a phishing virus. Since the vendor had access to Target’s Ariba external billing system, and since Target had poor network segmentation, the hackers were able to easily gain unlawful entry to Target’s entire system.
3. Your Management & Security Strategy Probably Isn’t Good Enough
Let’s face it, the likelihood exists that any honest enterprise is not going to be completely satisfied with their current state on security and device management. But the honest truth is that retailers need to manage and secure their device fleet to achieve full operational efficiency, protect assets, and preserve peace of mind. Today, it goes without saying that that every bit of hardware and software in retail devices must be fully compliant with the most stringent security measures.
4. Adopt These Five Device Security Tips
To ensure that your device fleet (kiosks, smartphones, POS, etc.) is fully protected and compliant against cyber-attacks or malware, the following steps should be taken into account by any serious enterprise today.
1. Ensure all device software is from a known and trusted source
Regular compliance checks and updates are critical for ensuring that all software is free of malicious code or malware that can infiltrate the enterprise infrastructure.
2. Encrypted manufacturing protocols
Any type of unsecured manufacturing process is going to create another entry point for criminals to introduce unauthorized code into production runs. Therefore, ensuring strict protocols starts with hardware security modules (HSM’s) and other digital certificates to ensure full code authenticity.
3. Secure code signing
Code signing is a critical part of affirming the efficacy of your source code and scripts. Make sure that it comes with the use of a cryptographic hash to validate authenticity and integrity.
4. Secure boot with chain of trust
Secure boot is designed to protect your devices against malicious code by ensuring only authenticated software runs on it. Secure boot goes hand in hand with chain of trust and is an integral part of any data management and security strategy.
5. Encrypted key management
By including encryption key management with other data protection measures, companies will be able to manage the primary steps involved with protecting, storing, and backing-up their mobile device fleet.
Developers building applications for Dedicated Devices need a platform that will allow them to efficiently and securely create, deploy, and manage Dedicated Devices at scale. Current solutions are meant for managing user-centric enterprise devices and do not address the unique needs of Dedicated Device fleets.
Esper is a platform for developers to deploy applications seamlessly and move beyond standard management tools to securely Orchestrate their Dedicated Devices in the field. We are focused on developers by taking an API-centric, language-neutral approach. Our tools enable developers to tackle the big challenges of Dedicated Device development such as identifying, debugging and resolving issues with their apps and devices in the field.
We streamline the process for building, deploying and managing apps on Dedicated Devices for POS, Restaurants, Kiosks, Logistics, and Transportation at scale. But Esper can be applied however you need it for unique Dedicated Device fleet solutions.
For more information contact Esper
Is Your Retail Management and Security Strategy “Scan and Go” Ready? was last modified: May 28th, 2019 by News Editor
A host of new technologies are on the horizon for the QSR industry. For many of them, a self-order kiosk will serve as their foundation.
Quick-service restaurants have long had a reputation for being innovators when it comes to technology. In the early days of modern foodservice, QSRs were among the first to incorporate features such as drive-thru speaker system and cooking timers. Later, computerized point-of-sale systems and digital menu boards emerged.
More recently, it’s been mobile apps, online ordering and point-of-sale systems that trigger menu boards to display promotions or remove items based on low inventory levels. Facial and AI-based response systems now generate context. Moreover, of course, one of the most significant technological trends affecting the QSR industry over the past few years has been the self-order kiosk.
Customer Data Context
However, the developments haven’t stopped there. All of these trends have one feature in common: They provide operators with a firehose of data they can use to improve their operations.
McDonald’s, for example, acquired software company Dynamic Yield in March for $300 million, giving it technology that will allow it to customize digital menu boards based on data including time of day, weather and current ordering trends to deliver a more personalized in-store experience. The fast-food giant also took a stake in software company Plexure in April, giving it access to a mobile platform that uses digital marketing tools to increase sales. The platform manages mobile-based promotional offers and a customer loyalty program as well as serving as the backbone of McDonald’s mobile app.
Elsewhere, self-order kiosks at some locations of the South Florida-based BurgerFi chain are incorporating facial recognition technology that gives customers the option of saving previous orders along with phone numbers and facial geometry. The next time a customer visits a location, they’ll be recognized by the kiosk and will be given the option to use that stored information on their current order. Other chains including Dallas-based Malibu Poke, Pasadena, Calif.-based Caliburger and Philadelphia-based Bryn & Dane’s are using variations on the technology.
Because 70 percent of the revenue for a typical QSR comes via the drive-thru, it only makes sense to look there as an avenue for technological improvements. Digital menu boards have been appearing in drive-thru lanes for several years, and will likely be standard going forward. Companies including Dunkin’ Brands have eyed dedicated pickup lanes for mobile orders as a way to eliminate bottlenecks, although the idea seems to be slowly gaining traction. Also, several kiosk manufacturers have introduced devices designed for the drive-thru in recent years as restaurant operators seek to duplicate the success of dining-room self-order technology. Olea Kiosks’ Detroit model was an early entry into that category. Technology provider Xenial, which provided the facial recognition application for Bryn & Danes, has installed touchscreen drive-thrus in nearly 400 Subway restaurants to date. Drive-Thrus have become so popular that some countries (Canada) and US cities are looking at restricting drive-thru’s.
Location-Based Customer Service
Location technology and geofencing appear to be an up-and-coming trend, with its potential demonstrated by Burger King’s recent Whopper Detour promotion. Customers who participated in the promotion, which ran in mid-December 2018, could purchase a Whopper for just a penny via their mobile app, as long as they were within 600 feet of a McDonald’s. Other applications for the technology include alerting restaurants when a carryout customer pulls into the parking lot, with restaurant staff then delivering that customer’s order to their car.
And likely coming soon to a QSR near you is the same voice-ordering technology that drives the Alexa and Google Home devices in our living rooms. A voice-command POS would be a boon to labor-strapped restaurant operators who see their counter staff turn over on a near-weekly basis, while a voice-operated phone system in a pizzeria could free up staff to pitch in on the makeline. Such systems would never be rude to customers, will reduce errors compared with a live order-taker, and of course, will always remember to suggestive sell. Industry groups have already formulated frameworks for voice command concerning disability and accessibility.
Automation – The Robots have arrived.
Artificial Intelligence or AI-based systems are already being tested. Holly, made by Valyant A.I., is a disembodied voice that takes drive-through orders at a Good Times in South Denver.
The Colorado fast food chain started experimenting with conversational A.I. to lighten the load of some of its employees who often juggle multiple tasks at the same time. Rob Carpenter, the founder of Valyant A.I., said the hospitality industry needs robots right now to make up for the lack of applicants.
“In the United States, because it’s such a tight labor market, there’s somewhere in the neighborhood of 800,000 unfilled positions,” Carpenter said.
Self-Service kiosks are driving trends
Many of these up-and-running technologies are likely to be incorporated into the self-order kiosks that have been at the heart of recent restaurant trends. There are plenty of reasons why: Research conducted by financial news site PYMNTS.com found that consumers spend as much as 30 percent more at a self-order kiosk compared with other ordering methods. Self-order kiosks allow easy customization of orders, never forget to suggestive sell and eliminate the “indulgence guilt” that can occur when ordering extra-large fries or an apple pie for dessert.
Others are seeing even more significant results. Point-of-sale platform Appetize recently reported that users of its self-service solution see a 40 percent increase in order size. Appetize’s Interact self-service solution offers embedded upsell functionality, and data shows that consumers are 47 percent more likely to add an item on a kiosk than when asked to do so by a cashier.
Research from ordering technology firm Tillster indicates the use of self-order kiosks will continue to grow for the foreseeable future. A 2018 Tillster study found that 54% of customers plan to place an order with a self-service kiosk within the next year, and if the line to order from a cashier is longer than five people, 75 percent of customers will choose to order from a self-service kiosk.
And although mobile apps may serve as an additional ordering channel that enhances the QSR experience, they’ll never supplant self-order kiosks (despite predictions from app designers). Although there may be some among us who gravitate to mobile apps, there are too many restaurant choices and not enough space on our devices to hold apps for each one. And anyway, who wants to go through the hassle of downloading an app to place an order when there’s a self-order kiosk already available? Instead, it’s likely that both channels will thrive.
However, with many of these technologies built on self-order kiosks, their success will hinge on the quality of those kiosks. Olea’s offering in the self-order kiosk arena, for example, is its sleek and modern Austin Freestanding Kiosk. Olea also performed custom kiosk work and purpose-built the kiosks Appetize is using to achieve its dramatic results.
The Austin works in any environment and continues Olea’s mission to provide better kiosks through intelligent design. To maintain the flexible configuration capability, the Austin is engineered to accommodate an optional 15″ or 22″ All-in-One computer in either portrait or landscape as well as an EMV-approved Card Reader & Pin Pad and POS-style receipt printer.
The wide array of transactional components housed in this sleek, feature-packed kiosk makes it one of the most powerful retail solutions available on the market. Its compact footprint and rugged security complement a variety of environments for companies that seek to improve ROI and user interaction in small spaces or high traffic areas.
The adoption of new technologies is setting the stage for exciting (and profitable) times in the QSR space. Olea Kiosks stands ready to help! Feel free to call us at 800.927.8063 or email us at email@example.com.
Contact Olea Kiosks today at 800.927.8063 for more information
KioWare for Windows Release with Customer Requested Features
Version 8.18 of KioWare® for Windows is now available. This release is almost exclusively dedicated to adding customer requested features and devices such as barcode scanners, passport readers, currency dispensers, receipt printers, and more. Significant improvements to Drive Browser also added.
May 2019, York, PA – Analytical Design Solutions Inc. (ADSI) has released a new version of KioWare for Windows kiosk software with a plethora of features added upon customer request.
KioWare kiosk software products lock down your device into kiosk mode, turning your PC or tablet into a secure kiosk or purposed device for self-service, digital signage, or mobile device management deployments.
Update to Chrome 73/CEF 3683
In recent months, Google released information about a security vulnerability impacting Chrome 72. While KioWare for Windows was updated previously to defend against that vulnerability, this version updates to Chrome 73 and CEF 3683, adding support for dynamically changing styles, portable content with signed HTTP exchanges, and more.
New Customer Requested Devices
This version of KioWare Basic and KioWare Full for Windows includes numerous devices added upon customer request. New supported device categories and make/models are:
Support added for the Puloon LCDM2 and LCDM1 Currency Dispensers. The Puloon dispenser is a low-cost bill dispenser used in ATM machines worldwide.
Barcode scanners and RFID readers using a serial port mode are now supported. Specifically, support was added for the Honeywell Vuquest 3320g Barcode Scanner.
Boca Lemur K receipt printer is now supported.
Support has been added for the Access IS OCR316e and Access ATOM Passport readers.
For US deployments, many of these devices can be purchased from UCP. Devices for use in European deployments may be purchased from Hemisphere West Europe.
Additional New Features and Improvements
KioWare for Windows can now be configured to specify alternative start pages. With this new feature, users can specify which webpage is loaded when a particular attract screen is clicked.
KioWare has also improved the usability of Drive Browser to allow for selecting multiple files at once. Previously, each file would need to be selected independently. Additional changes to Drive Browser include improved file path handling and previewing of highlighted files.
Other new features for KioWare Basic for Windows and KioWare Full for Windows are listed below.
New device support added to allow for scheduled Wattbox device shutdowns.
Support added for the Tanvas Touch Display Device providing haptic feedback based on a user’s touch on the screen.
KioWare Full for Windows (version 8.18), when used with KioWare Server 4.11.0 and newer, has added the ability to track and communicate the percentage of update that has been completed when content updating is in progress. This feature was added by customer request.
New device support has also been added to allow for scheduled Wattbox device shutdowns.
View all updates to KioWare for Windows version 8.18 here.
Licensing KioWare for Windows
A license is needed for each deployed kiosk running KioWare for Windows. Quantity pricing is available. Annual support and maintenance are recommended, and current support is required in order to upgrade. View a full description of features for this and other versions of the KioWare product line. These products are available as a free trial download. Existing clients have the ability to upgrade. KioWare has been providing OS, desktop, and browser lockdown security for the kiosk and self-service industry since 2003.
We are excited to announce the launch of our new mobile responsive website currently located at https://m.kioware.com. This new site is the default view if you visit kioware.com from a phone or tablet.
This partnership ensures safe, secure, and efficient transactions for businesses leveraging kiosks as a self-service POS solution.
SCOTTSDALE, AZ (May 14, 2019) – World-class kiosk manufacturer ZIVELO (best known for successfully deploying tens of thousands of kiosks to some of the largest retail and fast-food chains across North America) has partnered with Commerce Platform provider FreedomPay to provide fully integrated kiosk POS solutions to clients.
With successful deployments and solutions spanning multiple key industries, ZIVELO’s seamless integration with FreedomPay offers a secure, fast and convenient payment experience while simultaneously bringing digital engagement to the point of purchase. FreedomPay enables ZIVELO to safely accept credit card transactions through its PCI-Validated Point-to-Point (P2PE) card-present solution and a secure payment gateway, enabling trending technologies such as EMV and Contactless.
“We are excited to align with FreedomPay to bring enhanced payment technology and security to our customers, which span across industries such as restaurants, retail, healthcare, banking, hospitality, stadiums and large venues, and more,” stated ZIVELO CEO Healey Cypher. “FreedomPay will now be part of ZIVELO’s world-class go-to-market solutions portfolio so we can better serve our clients and their ever-changing demand for secure and cutting-edge payment solutions.”
The benefits of large-screen kiosks as a self-service solution in comparison to smaller format pole-mounted kiosks solutions have been proven time and time again over the years. Larger screens, big beautiful images, the ability to consistently upsell and offer LTOs in an engaging and strategic way, purpose-built to be durable in high traffic environments vs. computers built for personal use, it all leads to higher engagement, faster ROI that keeps on giving, and revenue lift per transaction. That said, ensuring that kiosks as a POS solution are highly secure and remaining relevant in a constantly evolving digital world is imperative. This partnership between ZIVELO and FreedomPay will offer the best of both worlds to business owners.
FreedomPay President and CTO, Chris Kronenthal said, “ZIVELO shares our ethos of providing a seamless transaction experience for consumers and we are delighted to enter into this partnership with an innovative and respected operator in the kiosk sector. Our innovative customer-centric platform solution gives merchants the ability to process complex transactions quickly and securely while offering scalability for the future, and we look forward to an extremely successful and long-term collaboration.”
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.
FreedomPay, the industry’s first Transatlantic payments solution platform, is driving the future of commerce and customer interaction. The FreedomPay Commerce Platform is the best way to simplify complex payment environments, enabling merchants with EMV, Tokenization, Contactless and DCC capabilities. FreedomPay maintains a robust internal security environment and is validated by the PCI Security Standards Council against Data Security Standard (DSS), as well as Point-to-Point Encryption (P2PE). Global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value-added services. FreedomPay provides broad integration across merchant point-of-sale sites, payment device manufacturers and payment processors, supported by rapid API adoption. For more information, please visit www.freedompay.com.
As a luxury casino, resort, and spa, Agua Caliente in Rancho Mirage, California was looking to further push the boundaries of aesthetics and create a unique, immersive experience, unlike anything else in Greater Palm Springs. Through the use of a curved wide-scale visual display in its new sports bar, 360 Sports, patrons in the sports bar as well as all guests entering the resort would see the eye-catching visuals, showcasing the high quality and design that is representative of Agua Caliente.
To truly wow guests, the resort was seeking an intricate video wall design that would require a complicated installation with curved walls and recessed displays. In addition to the shape of the wall, which affected display alignment, 360 Sports was still under construction. Further adding pressure around the project was the tight timeline tied to a New Year’s Eve launch, only allowing 10-16 days to complete the full installation.
To meet the fast deadline, Advanced LED Displays was chosen as the integrator for the project. They selected Unilumin for the LED screens, and Peerless-AV for its LED mounts. While Peerless-AV was the only manufacturer whose mounts would work for the curved wall, the brand was also selected based on its flexibility, cost effectiveness, and superior customer service – all aspects of SEAMLESS by Peerless-AV®, the company’s LED Video Wall Integration Program. The SEAMLESS program ensures the entire Peerless-AV LED Solutions Team is available every step of the way, guaranteeing every customer receives quality product support and service.
“It was so refreshing to have someone there from our (Peerless-AV) team to actually help us design the mounting system that would fulfill all of these crazy designs we came up with,” said Vince Ovist, President, Advanced LED Displays. “No other company came to that point where they would help us out from the very beginning.”
Without fail, Peerless-AV was able to install the LED mounts that allowed 360 Sports to become the first sports bar without televisions. The entire installation process was simple and completed before the tight deadline. The casino was thrilled with the ending outcome and guests can now enjoy the action from anywhere in the sports bar.
“The feedback has been phenomenal,” said Bill Oliver, Chief Information Officer, Agua Caliente. “It’s been a great buzz around the valley. This is the place to come.”
To learn more about the SEAMLESS by Peerless-AV® LED Video Wall Integration Program and mounting solutions, visit peerless-av.com/SEAMLESS.
Driving Technology Through Innovation
For over 75 years, passion and innovation continues to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to kiosk solutions, digital signage mounts to wireless systems. Whether a global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world class service.
ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION
ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks
SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their existing relationships.
“With the rapidly growing demand for ZIVELO’s products, we are pleased to announce this collaboration.” Says Ryan Lagace, ZIVELO’s VP of Strategic Partnerships. “ZIVELO’s world-class products will now be part of the go-to-market DELL EMC OEM Solutions portfolio.”
With Dell Technologies’ strong brand power, technology portfolio and global reseller capabilities, ZIVELO looks to further meet the needs of clients, which range from restaurants and retail, to banking, healthcare, hospitality, and many more.
“This past year has been groundbreaking for ZIVELO,” says CEO, Healey Cypher. “ZIVELO has been long-established as a global leader in beautiful world-class kiosk hardware. With last year’s addition of OakOS – the first kiosk-only SDK and operating system – plus new services and financing arms, ZIVELO is truly a full-service kiosk partner for any company looking to join the self-service revolution.”
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. ZIVELO prides itself on a deeply consultative approach, and we’ve learned a thing or two, having successfully deployed over 15,000 kiosks. Plus, we are one of the only companies to provide a true total solution, offering hardware, software, services, and financing solutions from one trusted partner. When our clients see 20-30% ticket lift on average, increased customer retention, decreased overhead, and long-lasting ROI, what do you have to lose? If you’re ready to work with the best, give us a call today!
“ZIVELO has provided McDonald’s USA with Self-Order Kiosks since 2015. ZIVELO has been, and continues to be, a good business partner to McDonald’s in our deployment of Self-Order Kiosks in the US.” – McDonald’s USA
ZIVELO and Dell Technologies Partner on self-service kiosks was last modified: May 22nd, 2019 by News Editor
Frank Mayer and Associates, Inc. To Demonstrate Approach Self-Service Kiosks at ICX Summit
See Frank Mayer and Associates, Inc.’s expanded line of self-ordering kiosks at the 2019 Interactive Customer Experience Summit in Dallas June 4-6.
GRAFTON, WI – Find Frank Mayer and Associates, Inc.’s self-service kiosk line Approach at the 2019 Interactive Customer Experience (ICX) Summit at Omni Frisco Hotel in Dallas June 4-6. The freestanding, floor tablet, and counter self-order kiosks will be on display in booth #12, where attendees can test the units and interact with the kiosks’ QiTM software by ADUSA.
In addition to the original freestanding Approach floor unit, available as both a 32- and 22-inch touchscreen, Frank Mayer and Associates, Inc. recently expanded its roster of self-service kiosks to include a countertop unit, tablet, and wall unit.
The new line marries smart design with different sizes, offering an array of customization options and brand personalization – all while being backed by Frank Mayer and Associates, Inc.’s trusted name in delivering experience and unsurpassed quality in the interactive kiosk market.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on the Approach family of kiosks, visit www.frankmayer.com/approach
*** CONTACT: David Anzia, Senior Vice President of Sales Frank Mayer and Associates, Inc. 1975 Wisconsin Ave., Grafton, WI 53024 (855) 294-2875 | firstname.lastname@example.org
“I’ve come to learn in life that what comes easy, won’t last and that what lasts, won’t come easy. It’s always going to be a challenging journey for something that is worthwhile. We started with the simple goal of needing to connect an ATM cash machine to the internet. We wanted it to be fast, and we wanted it to be easy. We worked harder and harder at making it easier for our customers. We chose to focus on areas intentionally, where others may not have even been looking. Today, the vision is the same: “make it easy.” The goal has changed: “connect the world.” I’m glad that it has been a challenging journey. I’m happy that we’ve all worked hard to simplify doing business with us. In essence, the challenges are what have continued to thrust the solution forward toward success. We believe that success is best enjoyed when we work really hard for it. At the same time, we value it more the harder we work, and our team has embraced that attitude in everything we do. We work tirelessly for you.
We’re never done innovating, and we’re always working to improve our business. Thank you for trusting us and being the most important part of our journey.”
Chris Baird, President & CEO
OptConnect’s fully managed connectivity solution provides greater reliability, security, and peace of mind knowing you have a partner who is always available to help you and your business succeed. Watch this short video to learn more.
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Interactive kiosks are growing in popularity because they enable a wide range of businesses and organizations to put information and services at people’s fingertips, increase customer loyalty, and strengthen their brand with target customers.
The new Intel® Smart Kiosk Module (Intel® SKM) is a revolutionary solution that addresses key challenges related to scaling and maintaining interactive kiosks because of its modular design.
Following Intel’s SKM specification and reference design, Panel-Brite’s manufacturing partner, Litemax Electronics, has now launched SKM boards the ASKM-CFL0. The ASKM-CFL0 is equipped with Intel® 8th Generation CoreTM i7/i5/i3/Celeron Processor (Coffee Lake), Two DDR4 SDRAM, Multi-Display, One M.2 E-Key(2230) and one M-key (2280). With this technology, kiosk manufacturers can now choose to create specialized peripheral interface boards for major markets like banking, healthcare, retail, and smart cities.
PRODUCT HIGHLIGHTS: • one size fits all • Simplified Service and Maintenance • Ease of Upgrading • Lower Total Cost of Ownership • Workload Consolidation • Scalability • Backward Compatibility withIntel® SDM
Want to learn more? Give us a call or email us today and we would be happy to discuss this technology and the best products to meet your needs.