Excerpt: Birdcall, a contemporary take on a retro chicken restaurant is the third restaurant concept and venture for the group that is lead by chef Jean-Philippe Failyau along with his partner Peter Newlin. The first location opened its doors in August at 800 E. 26th Avenue in Denver. Known by Failyau and Newlin and the staff as smart hospitality, their goal is to revolutionize the way restaurants take care of their guests. Starting immediately, customers witness the birdcall experience by ordering from custom designed kiosks. Built from the ground up, Newlin and his team have developed their very own user-friendly, customer facing, POS system that allows the guest to feel completely immersed in the brand experience from start to finish.
When Birdcall opens in the spring, a manager who plays much more Apple Store genius than restaurant maitre d’ will oversee the staff-free dining room set where Tom’s Home Cookin’ operated for 17 years. The team behind the upcoming fried chicken sandwich spot, who also owns the Park Burger mini chain and two locations of Homegrown Tap & Dough, has a modern goal in mind: Using technology to be able to serve quality food at an affordable price.
Birdcall will be a modern fast-casual restaurant where design and a high-quality food program will aim to be the core of the new age restaurant experience. There will be affordable (think $5) all-natural Colorado-raised chicken sandwiches, a variety of them that includes Cordon Bleu, Nashville Hot, Kimchi, plus all sorts of flavors of hash browns, and plenty of beverages, alcoholic and not.
Instead of sitting down and ordering from a server or going up to a counter to do the same, guests will walk up to a high-tech kiosk developed uniquely for Birdcall and enter what they want. The software will be able to retain customer information so that next time a guest comes a swipe of a card will automatically pull up previous orders, which can be duplicated, or a menu of favorites, which one can choose from skipping the larger menu. Here’s what to expect:
Here is Feb article that shows main area + wireframe of kiosk
Are you taking advantage of self-service technologies at your small business? According to research from Bouncepad, three out of four consumers are more likely to visit a store where tech is part of the experience. What’s more, they report having a better customer experience if they can self-serve using tablets.
Adding self-service technology can be a real boon for your small business — but only if you’ve done your research and planning, said Craig Allen Keefner, executive director of the Kiosk Industry Association. NCR Silver asked Keefner to share his advice for how to make sure your small business’s kiosk project is a success.
Identify the purpose of your kiosk
Just as you need a business plan to effectively run your business, adding new customer-facing technology requires planning and strategy if it’s going to work. While a plan doesn’t guarantee a successful project, it certainly helps things go more smoothly.
Many business owners don’t fully think through everything they want their self-serve station to accomplish, said Keefner. “Have a clear idea of which benefit(s) you want to bring to your customers,” he said. “Identify the purpose the self-service will serve.”
The requirements of your project will differ depending on what your goals are. For instance, a kiosk used for ordering food and taking payments will have different functionality requirements than one that serves as a product information guide.
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
Order Kiosk – Review of McDonalds Kiosk Burger Ordering at SXSW was last modified: September 14th, 2018 by Kiosk Industry
Very nice drive-thru order kiosk from Nextep Systems.
Excerpt: The DT5 integrates seamlessly with the rest of NEXTEP’s product suite, including POS and mobile ordering. With bold graphics and a clean interface, our POS lets restaurant employees see orders in real-time and process those orders intuitively, thereby speeding up operations. Additionally, guests can order from their mobile devices and use the DT5 to tell the restaurant that they have arrived to pick up their orders.
Watch “Equalizing the Drive Thru” and See how the Touchscreen Drive Thru makes the ordering experience identical for the Deaf and Hard of Hearing and any other guest, truly eliminating any stigma or discrimination.
Kiosk Case Study Paneras – A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.
Excerpt from kiosk case study Paneras – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.
Case Study – Leading Restaurant Chain Integrates Mobile Apps, Point-of-Sale Kiosks and Integrated Infrastructure to Boost Sales and Increase Customer Loyalty was last modified: May 4th, 2016 by Kiosk Industry
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
More advice and thoughts from Woycik
Automation of the ‘simple’ tasks like order entry and counting change provides improved speed-of-service and more value to guests
Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y)
Customer service doesn’t have to be face-to-face .
All guests value food quality, order accuracy, and speed of service.
Chicago is one of 300 cities worldwide where strikes and
protests are scheduled. SEIU has spent $70 million on its Fight for $15 campaign. The union’s Local 73 represents more than 28,000 government workers in Illinois and Indiana.
Protestors may want to stop by the McDonald’s at Adams and Wells to meet their replacement – an automated McCafé kiosk.
The store, which is anticipating Chicago’s minimum-wage increase to $13 an hour by 2019, is testing out coffee kiosks in the restaurant instead of having employees serve it. The kiosk features a touch-pad for ordering and paying. The screen also prompts customers to answer questions about their kiosk experience, giving the impression this is something that could be adopted as an alternative to hiring. This kind of automation, which replaces a human employee with technology, is one of the unintended consequences of Chicago’s minimum-wage increase.
It may not just be a coffee machine either. Other McDonald’s locations have used self-service kiosks with touch-screens for paying. And while self-serve kiosks don’t seem too unusual, San Francisco-based Momentum Machines has created a robotic hamburger-making machine the company claims can produce 400 high-quality burgers in an hour with minimal human supervision.
Coffee Kiosk McDonald’s counters Fight for $15 with automation was last modified: November 25th, 2016 by Kiosk Industry
WIN MILLENNIALS WITH QUICK SERVE RESTAURANT KIOSKS
The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window. However, one of the most significant advantage of quick serve restaurant kiosks is their ability to attract younger demographics who prefer a digital experience. An investment in quick serve restaurant kiosks is a strategic investment the future of your business by winning market share with the industry’s most prized and emerging demographic.
Winning Millennials with Customization and Digital Experiences
QSR restaurants that aim to stay relevant over the next 25 years need to commit to winning lifetime millennial customers now.
At 92 million in headcount, millennials are the largest living generation by number, and perhaps the most sought after segment for chain restaurants. Many millennials are already in their thirties, earning significant salaries, and boasting over 200 billion dollars in purchasing power, and a quick serve restaurant kiosk program is perfectly positioned to attract this demographic. According to countless studies, Millennials place great value on two things that QSR kiosks do well: customization and a digital experience.
Quick Service Kiosks Excel at Customization
Millennial appreciation for customization is highlighted by the success of Chipotle. In a recent study, 46% of Millennials surveyed said Chipotle was their favorite quick serve restaurant brand. In the same survey, Panera ranked #2 and Subway, #3. With Chipotle and Subway offering extensive customization in all of their menu items, it is clear that the ability to order customized food to meet individual preferences is a high priority for the millennial demographic.
Quick serve restaurant kiosks excel at customization for a few reasons. The first is that it makes it extremely easy for the customer to modify each item in an order. The large touchscreen user interface of Olea’s QSR kioskallows the user to easily navigate through an interactive menu to see the available options and select the specific customizations that meet their preferences. The touchscreen can easily display a variety of options available for meat, toppings, buns/bread/tortillas, and more.
In addition, quick service restaurant kiosks can be programmed to include upsell options that the customer may not ordinarily be aware of when ordering through a standard drive-thru window with a human operator. Studies have also shown that the built-in upsell feature of automated order-entry systems increases average check size, meaning that not only is the customer happier, but the business owner also sees their profits rise through the use of these kiosks.
Additionally, because the user is entering their order directly into the quick serve restaurant kiosk, the accuracy of the order is improved, which increases customer satisfaction and encourages the customer to customize their orders on future visits. With a human order-taker, there is potential for something to be lost in translation between customer, order-taker, and line cooks, but with a quick serve restaurant kiosk, the customer’s order is communicated directly to the kitchen, thus increasing the likelihood that the order is filled with 100% accuracy.
Drive-thru Quick Serve Restaurant Kiosks Mean Quick, Accurate, Customized Orders
It is a common statistic that 75% percent of the average fast-food chain’s revenue comes through the drive-thru window. Olea’s revolutionary quick serve restaurant kiosks have already helped one national QSR restaurant chain win the drive-thru game with a 200 store deployment that boasted 15% higher per-check averages than standard drive-thru orders.
The QSR Kiosk Revolution has Begun
Olea Kiosks is at the cutting-edge of design and functionality in the self-service industry. Olea’s quick serve restaurant kiosks are specially constructed to operate outdoors with huge touch screens that are able to withstand high volumes of users without failure. Units come equipped with a 32-inch monitor that adjusts to the height of the customer’s vehicle and utilizes technology that adjusts brightness to adapt to the time of day, sunlight, or other weather conditions. These devices accept nearly every form of payment including cash, debit/credit, gift cards and even emerging technologies such as Apple Pay.
Contact Olea Kiosks Today
Elevate your brand and be the next big thing with the millennials and customers wanting a better QSR experience. Olea’s award-wining kiosks are designed and built in the United States using the latest technologies and the most durable materials. You cannot afford to wait. Start selling more today with Olea’s revolutionary quick serve restaurant kiosks.
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Quick Serve Restaurant Kiosks was last modified: December 19th, 2015 by News Editor
This one caught our eye today. Released in 2014 for micromarkets, it is one of the smallest units complete with bill acceptor we have seen. Receipt printer in the “side panel” as well. Biometrics and scanner integrations are very cleanly done. Nice unit.
Published on Apr 14, 2014
Introducing the new Gen3c Kiosk from 365 Retail Markets! This new Kiosk comes with all the features found in the Gen3 as well as a side module equipped with an MEI bill validator and receipt printer. The Gen3c has our latest software updates and field-tested hardware, perfect for any location.
Site description – The Gen3c features an all-new modular design with the same top quality components you’ve come to expect. This unit includes our dual-sided credit card reader, a newly recessed fingerprint scanner, and our latest 3D barcode scanner with the ability to scan coupons from mobile phones. All components are located at the bottom of the kiosk, making this our most ADA compliant model to date. The Gen3c kiosk also features an attachment with MEI bill validator and receipt printer. The new front loading door with T-lock makes accessing these components easier than ever, and at locations using our new email receipts and Account Manager, you’ll rarely need to service them at all.
One number that struck me is that 8% of all Panera sales are now conducted thru digital channel. Their Rapid Pickup has been big factor. Began with 3 in Boston, 17 in Charlotte, 52 units in Dallas & Jacksonville. Finally “Iteration 4” goes in 32 cafes in LA, Seattle and San Francisco.
Stockwise PNRA fell almost 10% today due to disappointed guidance. Also from “An uneven tone from management on the firm’s earnings call is partially behind today’s sell-off, say analysts.”
Okay, I’ll now take a drink of water (often repeated)…
Okay, let’s cover the individual elements that are part of the 2.0 experience. Those individual elements include: first, Web, mobile, kiosk and e-commerce ordering; second, new operational systems we call operational integrity. These operational systems are rooted in total quality management and enable us to deal with higher volumes with much greater accuracy and significantly more speed.
Third, the third element. It’s the extra labor we added that we believe we need to execute with discipline and accuracy against the higher levels of demand we can generate when the digital floodgates are open wide. This includes the initial startup labor to train both our associates and our customers to live in a digital world. It also includes the production capacity required to handle customization and the intense rushes that occur with digital ordering at peak hours. Lastly, extra labor is for a new expediter position, which, in our mind, is the quarterback of the entire production process, standing on the customer side of the counter, assuring order accuracy and dealing with customer concerns.
Fourth element. In 2.0 cafes, we’ve utilized Delivery to the Table as our service format. Delivery to the Table is presently and approximately 13% of our cafes today and was added to the Panera 2.0 program as a mechanism to evolve the Panera concept consistent with what we see competitors executing. While Delivery to the Table is not a competitive ante in every market, it’s clear that Delivery to the Table is the future in our segment of the industry.
The fifth element is what we call the wall. In early Panera 2.0 conversions, we added a wall, which closed off the back of the house. The wall was initially put in to support our equipment needs, but we have since come to believe we can live without it in most cafes. When we kick off any innovation project at Panera, we like to think we are stubborn in vision but flexible in execution. In the case of Panera 2.0, the vision is an improved guest experience. In support of that vision, we have been mixing and matching the elements I just ran through as we tried different iterations of Panera 2.0 over the last 12 months. Common across all iterations is the addition of digital ordering through the Web, mobile and the kiosk and the new operational procedures we call operational integrity. Different iterations have been allowed different levels of labor, and different iterations have had the wall applied differently in different cafes. As well, different existing service configurations required different approaches to the labor investment necessary to execute Delivery to the Table.
5 Elements Panera 2.0 Explained was last modified: June 12th, 2015 by Kiosk Industry
Bill jams are commonplace when your kiosk accepts cash payments. No matter how advanced the bill acceptor, there’s always that guy that inserts a bill covered in mud, or something worse, and gums up the device.
Fridays’ tablet test uses new “Fridays Service Style” technology based on Windows 8.1 with Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4 on the Dell Venue mTablet E-Series mobile point-of-sale devices, the Redmond, Wash.-based software company said.
TGI Fridays test new tablet and kiosk technologies was last modified: January 16th, 2015 by Kiosk Industry
One of my favorite things in the world is playing with computers. Whether building them or using them, I am as happy as can be. We computer nerds get hungry, however, and we need to fuel our bodies. Sure, some of us nerds eat healthy (Mark Wilson is a vegetarian), but fast food and caffeinated beverages are still staples in many of our nerdy diets.
There was an animated buzz to the show floor this year. There were more people at every turn, in every aisle, in every booth, at every table, in every section of the Jacob Javits Center – 32,000 attendees to be precise – the largest crowd in the history of the show according to the NRF. That doesn’t surprise me. There were times when I couldn’t get around the hordes of people striding casually in the aisles when I had thirty seconds to get to my next appointment. Weaving in and out of the crowds was challenging, but it also added to the energy of it all.
I had the opportunity to visit the following booths: Verifone, Elo Touch Solutions, Balance Innovations, Star Micronics, Epson America, Zebra Technologies, Retail Pro, Microsoft, Vantiv, StopLift Checkout Vision Systems, and Seiko Instruments. I looked for channel insights. I asked how they support channel partners. I focused on channel-friendly products and solutions. I feel like I just scratched the surface of the show with my meetings, but I could only get in so much. So, here are the best things I saw and heard during my visits. I hope it proves valuable to you, the solution provider.
NRF Wrap: Microsoft, NCR new self-service kiosk tech was last modified: January 16th, 2015 by Kiosk Industry
LOUISVILLE, KY–(Marketwired – January 08, 2015) – Xpedient, a wholly owned subsidiary of Advanced Solutions, Inc., has partnered with QuickChek to provide self-serve kiosk software to their entire convenience store foodservice operation.A market leader in food services, QuickChek is a New Jersey-based convenience store chain, operating 137 retail locations throughout…
The outdoor kiosk replaces the regular drive-thru completely. Customers drive up and, if they manage to get close enough, roll down their windows and start pressing buttons. The computer takes them through the entire ordering process and allows them to choose whether they want a sandwich or salad, which bread they want, which veggies they want, whether they want to add chips and a drink and more.
What does Panera 2.0 look like? – St. Louis Business Journal
The rapid pick-up, or mobile ordering, is already in place in 149 locations in Minnesota, St. Louis and Detroit, and Panera is looking to have it completely rolled out nationwide by the end of the year. Enhanced To-Go and Eat-In, or kiosk service, is currently in place in four bakery-cafe locations in Boston, and 10 locations in Charlotte, N.C. This year, Panera will roll it out to six more locations in Charlotte and the Dallas market; the nationwide rollout will take place in 2015 and 2016.