Category Archives: picks

Picks are the most newsworthy of articles posts on the site.

Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition

Editors Note: News post published by Hertz 12/11/18

Hertz and CLEAR Partner to Reimagine the Car Rental Experience

Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate

NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered by CLEAR – a new service that uses biometrics to drastically speed up the car rental process and get travelers through the exit gate and on the road in 30 seconds or less – a time savings of at least 75 percent.

With CLEAR, members enroll once to enjoy frictionless experiences with greater predictability at more than 40 airports and venues nationwide. Now, Hertz Gold Plus Rewards® loyalty members who sign up for CLEAR and link their accounts will be able to verify their identity and rental reservation with just a look or tap of their finger. Hertz Fast Lane powered by CLEAR marks the first use of biometrics by a major rental car company, and the first time CLEAR’s trusted identity platform is enabling members to verify their identity using their face instead of showing a physical ID.

The first Hertz Fast Lane powered by CLEAR is now available at the Hartsfield–Jackson Atlanta International Airport (ATL), offering renters unmatched speed and security so they can enjoy more time doing what they love. Throughout 2019, Hertz Fast Lane powered by CLEAR will be rolled out to more than 40 additional Hertz locations, including some of the busiest U.S. airports such as Los Angeles International Airport (LAX), John F. Kennedy International Airport (JFK) and San Francisco International Airport (SFO), among others.

“We’re excited to introduce Hertz Fast Lane Powered by CLEAR to get Hertz customers through the exit gate without the wait and on the road faster,” said Hertz CEO Kathryn V. Marinello. “By teaming with CLEAR, Hertz gets a partner with an expanding footprint and proven track record to help us innovate the car rental process, improve the customer experience and bring meaningful benefits to busy travelers.”

Marinello added, “This new innovation demonstrates our focus on enhancing the entire customer experience. In the last two years, we’ve upgraded our fleet with the cars people want to drive, launched our Ultimate Choice® model in the U.S. enabling customers to choose their preferred vehicle with no wait, and improved site operations to deliver great service consistently.”

The new offering further demonstrates Hertz’s and CLEAR’s deep commitment to investing in technology and services that enhance their members’ experience – and sets a new standard for frictionless travel.

“CLEAR believes that you are you, and we’re creating a future in which your fingerprints, eyes and face are your best and most secure ID,” said CLEAR CEO Caryn Seidman-Becker. “When our members travel, they enjoy greater speed and predictability at airports and sporting events, so they can focus more time doing what they love. Thanks to our new partnership with Hertz, they’ll spend less time at the exit gate and more time enjoying their destination.”

Use of Hertz Fast Lane powered by CLEAR is a new benefit for Hertz Gold Plus Rewards® program members, and membership in CLEAR is available at no additional cost when used in connection with this program. Members interested in upgrading their CLEAR membership to include airport security access, will receive preferred pricing based on their Hertz loyalty status. Travelers interested in learning more about the Hertz Fast Lane powered by CLEAR, or in becoming a Hertz Gold Plus Rewards® member, can visit www.hertz.com/clear.

About Hertz
The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., operates the Hertz, Dollar, Thrifty and Firefly vehicle rental brands in approximately 10,200 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Ultimate Choice, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen, operates the Hertz 24/7 car sharing business in international markets, and sells vehicles through Hertz Car Sales. For more information about The Hertz Corporation, visit: https://www.hertz.com.

About CLEAR
CLEAR is transforming the way people live, work and travel. Today, CLEAR is powering a frictionless security experience in 40 U.S. airports and sports venues. When you are you, instead of something in your pocket, life is more frictionless, more secure and more predictable. CLEAR is trusted by millions of members and is certified as a Qualified Anti-Terrorism Technology by the U.S. Department of Homeland Security. After enrolling at any CLEAR location, members can begin using CLEAR Lanes immediately (https://www.clearme.com/where-we-are). For more information on CLEAR, visit http://www.clearme.com.

White Paper — Quality Matters

As self-service technology has continued to develop and evolve over the years, so has its demand and the ways in which it’s produced. As this transition has occurred, some manufacturers have opted to forego quality in order to increase their output quantity. What many forget or fail to understand, however, is that the two—quality and quantity—do not have to be mutually exclusive. Similarly, in an environment focused on quantity, having a quality-focused mindset can actually be a key differentiator for those looking to purchase and incorporate self-service solutions. Here are some parameters to consider to ensure that you receive a long-lasting, high-quality solution while in the market for your next self-service solution.

Quality-Matters-White-Paper

How Retail Kiosks Can Help Retailers Simplify The Busy Holiday Season

Retail kioskRetail Kiosks Help Retailers

Beginning in the wee hours of the morning on November 23, millions of shoppers hit the stores to kick off the 2018 holiday shopping season—spending an estimated $23 billion dollars in the process. Now that the holiday season is officially here, many would say that we’re entering the “most wonderful time of the year”, however, it’s also the busiest time of the year, especially for those who work in or frequently visit retail stores.

Just how busy will retailers be this holiday season? According to a recent Forbes article, Black Friday sales were nearly 10% higher than last year. Similarly, if all remains constant, overall holiday shopping spend is also expected to be greater than last year, with 6% anticipated growth.

While increased sales and store traffic are certainly beneficial for retailers, they also bring about their own unique set of challenges every holiday season. With more traffic and larger amounts of inventory heading out the door, it’s crucial that retailers are able to continue to meet shoppers’ demand, provide excellent customer service, and enable shoppers to locate and purchase what they need in a timely manner. While well-trained employees certainly play a key role in meeting all of these challenges, retail kiosks of all kinds, from endless aisle, to self-checkout, customer loyalty, and smart lockers can help.

Endless Aisle Kiosks

As retailers’ online presence has grown, customers have come to expect instant access to a wide variety of product choices. While retailers have the ability to showcase all of their inventory online, it’s nearly impossible for them to hold all of their inventory in-stock across every store. Endless aisle kiosks offer the best of both worlds—customers can browse a store’s physical inventory while in-store, but also use the kiosk to explore additional colors, styles, sizes, and more through online store access. To make things even easier, if customers find an online item that they want, they are able to select and pay for that item directly from the kiosk—saving both the customer’s and store employee’s time.

Self-Checkout Kiosks

While some shoppers prefer the traditional checkout experience, if given the chance, many opt for a more expedited self-checkout option. In fact, according to a 2018 survey, a whopping 66% of shoppers indicated that self-service technology was actually their preference. Similarly to the traditional checkout process, self-checkout kiosks can be designed to accept a variety of different payment options, incorporate any additional necessary components like RFID scanners, and can notify a store employee if a shopper needs help. Best of all, self-checkout kiosks allow shoppers to quickly scan, pay for, and bag their items without having to wait in long lines.

Customer Loyalty Kiosks

While some shoppers prefer to spread their purchases out across a variety of retailers, others opt to frequently return to a handful of specific stores. For those who find themselves visiting the same stores on a regular basis, or even those who only visit once in a while, shopper loyalty cards and programs are often enticing, as they can offer discounts, coupons, and rewards. Providing a designated kiosk on which shoppers can enroll in such programs increases the likelihood for enrollment and also expedites the check-out process, where customers would have previously been given instructions for enrollment by a cashier.

Smart Locker Kiosks

As consumers continue to lead busy lives, their time continues to be one of their most valuable assets. By default, this means that retailers who offer convenient solutions and shopping opportunities are typically viewed by shoppers in a positive light. Smart lockers offer a versatile solution that allows shoppers to place and pay for their order online ahead of time, and then pick it up at their convenience with either a numerical or QR code. While “Buy Online Pick-up In Store” (BOPIS) options are becoming more mainstream across the board, they aren’t all created equal. Most BOPIS options require that customers come into the store, and others even require an employee to retrieve the shopper’s order for them. Smart lockers, on the other hand, are both efficient and can be conveniently located. In fact, if positioned outside the store, smart lockers can even offer the option for shoppers to securely pick up their order before the store opens in the morning or long after they have closed for the night.

Despite increases in online purchases, consumers are still turning to brick and mortar stores to meet their holiday shopping needs—especially those who find ways to incorporate efficient, user-friendly technology into the shopper experience. As retailers’ focus on the overall shopper experience continues to grow in importance, the value of retail kiosks can also be expected to continue to rise.

To learn more about Meridian’s retail kiosks, visit www.meridiankiosks.com.

Image from EloTouch

Global Self-Service Kiosk Market Research, Forecast to 2022

New report just released by Frost and Sullivan who has issued multiple reports over the years, now with updated 2018 Edition.  The KMA has reviewed the report and recommends it. It is the most accurate report that we have seen in the last 6 years. So many of the data warehouse reports are woefully inaccurate.

The report is priced at $2995.

Excerpt edited — A partial list of companies mentioned or interviewed includes:   Pyramid, Frank Mayer and Associates, Inc.Kiosk Information SystemsOlea Kiosks, DynaTouchZivelo, Qwick Media, Meridian/ KING Products, IBM, Photo Finale, ELO,  Rosendahl Conceptkiosk, Diebold Nixdorf, NCR, Outerwall, Nautilus Hyosung, Fujitsu/ PFU, TravelersBox, Embross, Eastman Kodak Company, Glory Limited, Box Technologies, OKI, Flextronics, Zebra, Hitachi, Advanced Kiosks, GRGBanking, Fabcon Creative, NeoProducts, Nautilus, ADUSA, Fujifilm, RedyRef, Advantech, Lucidiom, Kontron, TIO Networks, TCN, Transaction Network Services, Honeywell, RedyRef, SeePoint, Unicum, Peerless-AV, Friendlyway AG, King Star, Source Technologies, IER Group, Optical Phusion, Palmer Digital Group, Phoenix Kiosks,  Southern Specialties, Advanced Kiosks, Panasonic System Communications. Many more are listed.

Editors note:  On the competitors’ market revenues- Frost only publishes ballpark figures of their estimates for all the private companies. This is a standard practice for Frost researches. 

kiosk market research Frost

Customer Engagement and High Customer Satisfaction are the Key Factors that will Lead to Growing Adoption of Self-service Kiosks
Published: 12 Nov 2018

This study analyzes the global self-service kiosks market. Increased demand for automation and customer service/satisfaction is driving the growth of self-service kiosks globally. The market will witness key growth opportunities in the retail, transportation & logistics, and hospitality verticals. North America and EMEA will be the leading contributors to growth and will continue to dominate the market during the entire forecast period. APAC is also expected to grow at a fast rate as countries in the region are seeing increased adoption of self-service kiosks across their retail and hospitality sectors for enabling better customer engagement. End users are increasingly looking for bigger display sizes to engage customers with high quality and 3D content. The kiosks are increasingly becoming a medium of customer satisfaction and customer engagement. The market had revenue of $8,916.8 million in 2017 and is expected to grow at a CAGR of 3.0% between 2017 and 2022. The unit shipment of self-service kiosks was at 2,277,523 in 2017 and is expected to grow at a CAGR of 4.7% between 2017 and 2022.

Kiosk Market Research Highlights

This study focuses on the drivers, restraints, and market trends. It also includes revenue and unit shipment forecasts by form factor, region, vertical market, and application. A list of key market participants and their respective market share is also provided. The market is fragmented and sees the participation of about 100 global players.

This research service provides the necessary business intelligence to accelerate growth in a fast-paced market. It provides revenue and unit shipment breakdown by vertical markets which include retail, hospitality, manufacturing, government, healthcare, transportation & logistics, education, and professional services. It also provides revenue and unit shipment breakdown of applications that include check-out/check-in, card printing/ renewal, information, photo/ printing, product rental, financial, ticketing, and others (for example,  email, gaming, Internet, office applications, and so on).

This study will allow kiosk manufacturers, component manufacturers, and display manufacturers to understand the fragmented and competitive market scenario and make informed business decisions.

Key Issues Addressed

  • Is the market growing, how long will it continue to grow, and at what rate?
  • What are the product types that will grow at a faster rate?
  • Which applications offer high growth opportunities?
  • What vertical markets have high demand and will offer high growth opportunities?
  • What are the regional and market trends?
  • Are the vendors in the space ready to go it alone, or do they need partnerships to take their businesses to the next level?
  1.  

Self-Service Kiosk Cleanliness – Before and After Deployment Considerations

Editors Note: This article was originally published on https://olea.com. We also recommend reviewing our section on AntiBacterial Kiosk Cleaners.


Clean Kiosks – Considerations Before and After Deployment

September 25, 2018

Kiosk cleanliness is a significant factor in ensuring peak performance and maximum uptime.

All too often, deployers look at interactive kiosks as a sort of “set it and forget it” device, paying little attention to the units once they’ve been placed.

If the units are performing as expected, why rock the boat? A kiosk that’s doing its job can free staff up to perform more complicated tasks, speed up operations and result in increased revenue.

But failing to give a kiosk a bit of love every now and then can lead to heartbreak down the road. Left unattended, the units can get dirty, inadvertently turning off potential users and creating an impression that can transfer to other aspects of the business. If a self-order kiosk in a restaurant lobby is filthy, what does that say about the kitchen?

In addition, with every user interacting with the same touchscreen, is that device serving as a transfer point for all types of nasty bugs? Is it any wonder that major supermarkets always provide antibacterial wipes for their customers to wipe down their shopping carts?  It’s expected and it is the first impression walking into the store.

Keeping a kiosk clean isn’t just about creating a good impression. Regular attention can also go a long way to extending the life of the of the unit, keeping it doing its job for years to come.

At the drawing board

The process of keeping a kiosk clean and in good working order begins with the design of the unit itself.

Do enclosures include keyed access panels that make it easy for staff to clean the inside of the enclosure while preventing unauthorized people from tampering with the inner workings? Is the PC and other components plans in such a manner that they are easily accessible?

Have the designers taken into account where the device will be located? A kiosk located outdoors near the beach will likely require more robust filtration than one located in a doctor’s office, while a self-order kiosk in a fast-food restaurant might need filters that protect the inner workings from grease buildup as well as front-facing fluid ingression resistance (aka IP65).

If the kiosk will be located in a parking garage, the enclosure itself might need to incorporate a coating that will protect it from car exhaust in addition to the day-to-day dirt buildup.

Enclosures for outdoor kiosks will also need to include robust gaskets and seals to protect inner circuitry from the elements and be designed in a manner that prevents water from pooling anywhere on the unit.

And anywhere there is specific cooling or heating involved there is an air intake, which means there will be air filters that require regular maintenance.

Different paint treatments for enclosure color will make a difference as well.  A textured paint will show a lot less dirt than a stainless steel finish. Outdoor units will also need to include climate-proof coating to protect it from humidity and other environmental factors.
Dallas Fort-Worth Airport Customs Kiosks - Maintaining High-Traffic Kiosks

Kiosk Maintenance in the field

The real challenge in keeping a kiosk clean comes after the unit is placed into service.

Of course, the component that will need the most attention is the touchscreen. Depending on the use, the screen could interact with hundreds of users a day.

Touchscreen cleanliness can be of critical importance when deployed in health care facilities, where many of the users may be sick, or in an international airport, where users may be coming from all around the world.

A recent study conducted by Insurancequotes.com tested samples from a variety of surfaces at three different major U.S. airports and found that touchscreens harbored more than twice as many “colony-forming units” of bacteria and fungus as the toilet flush button in an airplane restroom. Although the study wasn’t large enough to draw a scientific conclusion, it did indicate that kiosk touchscreens require special attention when it comes to cleanliness.

Interactive Kiosk Cleaning and Maintenance

Still, deployers need to check and see what the manufacturer recommends when it comes to cleaning a touchscreen. Many screens have an “oleophobic” coating that is resistant to fingerprints; some cleaning chemicals can remove that coating. Fingers typically have a certain amount of body oil; just look at screen of your mobile device for proof. There are also a number of antimicrobial wipes on the market designed for cleaning touchscreens.

Before adopting any product making antimicrobial claims, deployers should seek out the Material Safety Data Sheet (MSDS) for that product. Most are available online. The Kiosk Industry website is also a good place to obtain information about cleaning products.

If a deployer does use cleaning products to clean a kiosk touchscreen, most deployers recommending spraying those chemicals on a cloth rather than spraying them on the screen itself.

For the enclosure itself, in many cases water and mild soap are sufficient for cleaning, taking care to ensure air vents are free of debris. A small handheld vacuum can be used to clean dust buildup from the inside of the enclosure (taking care not to damage circuit boards). That’s also a good time to check filters and replace them if needed.

A best practice example would be to adopt the same cleaning schedule as your customer counter.  In the morning wipe the kiosk touchscreen with something like Easy Screen and ideally at the end of business wipe it again.  Every day. Also any contact points, and while you are at it, do your mobile phone too!

Contracting the work

Unfortunately, in many businesses kiosk maintenance is close to the bottom when it comes to the list of priorities.

As kiosks have become more commonplace, though, a number of companies have sprung up to provide regular maintenance. For a deployer with dozens or hundreds of kiosks, farming out maintenance may be an option.

In addition to cleaning those kiosks on a regular basis, technicians can check fans, filters and other interior components for dust buildup and check connections to ensure they stay secure.

While hiring an outside company to conduct kiosk cleaning and perform preventive maintenance obviously comes with a cost, it may be negligible compared with costs of downtime and the impact of having customers see a dirty unit.

At the end of the day, the best way to ensure a fleet of kiosks achieve maximum uptime is to work with an experienced kiosk vendor who can recommend the actions a deployer can take to keep a kiosk clean and operational. Olea Kiosks stands ready to help.

Kiosk Manufacturer Association Update November 2018 – Self-Service Perspective

Voice Recognition & Speech Self-Order Assist Coming – See KMA in NY at NRF Big Show Booth #1725 – Meeting notes U.S. Access Board (ADA)

KMA Logo

The Kiosk Manufacturer Association had the yearly meeting in Washington, D.C., on Oct. 16, 2018, with the United States Access Board and it was a productive meeting. Thanks to the U.S. Access Board for meeting.

Voice & Speech — One of the show-and-tell devices was the new Audio NavPad by Storm Interface. During the meeting, the KMA presented a proposed framework for Code of Practice. For a write-up with pictures of all, including the physical hardware, visit the update for U.S. Access Board meeting 2018. Recent related news around this technology was noted from Kroger, Walmart, Target and Peapod. Voice shopping is currently estimated at $2 billion and expected to go to $40 billion by 2022. It’s coming more so than Amazon it seems.

NRF and Retail Advisory Board – At the NRF Big Show in New York in January, KMA will be exhibiting in booth 1725. As part of NRF, the KMA will be recruiting participants for the Retail Advisory Council. Simply put, KMA is looking for companies that have an interest in self-service in general, and also accessibility, and may or may not have input for us. This type of broad review, input and consensus is modeled on the ANSI process standards. Visit KMA booth at NRF and see. Here is the update on NRF 2019 and includes information on all the company members who will be there.

Kiosk Hall of Fame – nominations are being accepted. Nominations may be submitted here at the Kiosk Hall of Fame ballot. Current nominees are John Glitsos of First Wave; Marsha Mazz – who worked for the U.S. Access Board for 30 years (Marsha impacted the self-service market perhaps more than anybody); David Heyliger – Rocky Mountain Multimedia; Blaine Hurst – CEO of Panera Bread; and Tom Weaver – now executive consultant for KIOSK Information Systems in Colorado. Voting will commence shortly.

Research – a new research report from Frost and Sullivan released in November 2018 highlights the kiosk market. The market is detailed with revenue of $8,916.8 million in 2017 and is expected to grow at a CAGR of 3.0 percent between 2017 and 2022. The unit shipment of self-service kiosks was at 2,277,523 in 2017 and is expected to grow at a CAGR of 4.7 percent between 2017 and 2022. KMA plans to publish some extended excerpts and offer a discount.

Smart City News – available for download is Smart Cities and Counties data report. This report takes a comprehensive look at nearly 300 different smart solutions being purchased, reflecting over 70,000 purchases in the last three years, with the majority (59 percent) coming from cities and a sizable 41 percent originating from counties. Profiled are the various types of purchases involved, who is making them, which governments are out-ranking others and what trends are leading in this space.

For more information on all of these news items, visit https://kioskindustry.org, the communication site for the KMA, or https://kma.global.

Editor Picks

o TouchPay Member Profile
o Point of Purchase Trends – Recap 2018 – Frank Mayer and Associates, Inc.
o Tourism – Qwick Media Introduces ‘Shared Data” Interactive Kiosk Software
o  Touchscreens – TDS Adds New “38” Line of PCap Touchscreens
o Sports Betting Kiosks: The Future of Sports Betting
o Meridian Partners With Samsung SDS America Innovative Digital Signage Solution
o NRF 2019 – National Retail Federation BigShow in NY
o  Whitepaper – Determining ROI for Merchandising Displays & Interactive Kiosks
o Kiosk Manufacturer – Meridian Announces New Manufacturing Leadership
o Digital Signage – Peerless-AV® Universal Projector Mount Line Heavy Duty Models
o Peerless-AV® Launches New Diamond Level of Certified Installer Training Program
o U.S. Access Board 2018 Meeting KMA ADA Board
o Kroger Launches Voice Assistant Ordering for Grocery Ecommerce
o Attracting Attention: 8 Ways to Increase Kiosk Usage
o 5 Key Learnings from Panera’s Digital Transformation Blaine Hurst

https://kioskindustry.org/news

Thanks to the KMA’s Gold Sponsors

Olea Kiosks Inc. – https://www.olea.com

KioWare – https://m.kioware.com

Pyramid Computers – https://www.pyramid-computer.com/home.html

Thanks to the KMA’s Silver and Bronze Sponsors

KIOSK Information Systems – https://www.kiosk.com
Frank Mayer & Associates, Inc. – https://www.frankmayer.com
Nanonation – https://www.nanonation.net
TurnKey Kiosks – http://www.turnkeykiosks.com
22 Miles – http://www.22miles.com
ZIVELO – http://www.zivelo.com/kiorg
DynaTouch – https://www.dynatouch.com
Qwick Media – https://www.qwickmedia.com
OptConnect – http://www.optconnect.com
iPadKiosks- https://www.ipadkiosks.com
PROVISIO – https://www.provisio.com
ARCA – https://www.arca.com
Storm Interface – http://www.storm-interface.com
Peerless AV – https://www.peerless-av.com
CSA Self-Service – http://www.csakiosk.com
Mimo Monitors – https://www.mimomonitors.com
OTI Global – https://www.otiglobal.com/cashless_payment_systems/otikiosk

Thanks to KMA’s Premium Members

IMPRESA Financing & Leasing – https://www.impresafinancial.com

Acquire Digital CMS Software – http://www.acquiredigital.com

Self Service Networks Gift Cards – https://www.self-servicenetworks.com 

TTCE Card Dispensing Modules – http://www.szttce.com/en

SEKO MedTec Logistics – http://www.sekologistics.com/en/industries/technology

Media Contact – for more information, contact Craig Keefner

Email: [email protected]
Telephone: 720-324-1837
Website: https://kma.global and https://kioskindustry.org

Related sites:

https://digitalbusiness.us

https://retailsystems.org

https://thinclient.org

https://selfservice.io

Source: Kiosk Manufacturer Association


Categories: Retail TechnologyInformation Technology

Tags: AccessibilityADAKioskRetail TechnologySelf-ServiceSpeech CommandVoice Recognition


Related Video

Additional Images

KMA Logo KMA at NRF Big Show in New York Jan. 13-16, 2019

About CAKCEK

View Website

Manages kiosk association as well as thinclient and retail properties.

Craig Keefner
Craig Keefner
CAKCEK

 

From the UK and McDonalds — Dirty Touchscreens UK McDonalds

Editors Note: We are monitoring this story from the UK to see how it develops.

The article below came out on a tabloid and it bears a more inspection before taking it at face value.

See the subsequent No The Screens are not contaminated article on Washington Post.

Excerpt:  “Poo found on every McDonald’s touch screen tested.”

So says a tabloid headline that conjures an image of stool smeared on McDonald’s self-order touch screens ― you know, those giant screens that people touch just before they eat their cheeseburgers.

But the reality is far more mundane, not the public health pandemonium this headline suggests.

No, there is no poop on McDonald’s touch screens. There are, however, bacteria — a lot of them. These are the same bacteria that live in people’s gut, intestines, nose, skin, mouth, throat and, yes, stool. Some live in soil and water. The article with the aforementioned headline lists the harmful bacteria that were found on the touch screens of several McDonald’s restaurants in the London area. It notes the infections and diseases people could get from them.

Also — The McDonalds order kiosk manufacturers in the US, Canada and Rest of World are using a special hardened AntiGrafitti powder coating which is resistant against aggressive, disinfecting cleaning substances. It is unknown what kind of surface treatment is used or done by the UK manufacturer.

Maintenance and design are critical steps and even more critical when it is a multi-national deployment that involves multiple providers in the supply chain.  We would estimate as high as 7-10 kiosk manufacturers involved across the world. This incident is just some restaurants in the UK.

Here is our page on Antibacterial for reference and also see our recent post on Clean Kiosks.

These strains of bacteria are not “an active threat to human health but something to be monitored,” one of the study’s authors said in a statement.

Additional excerpt: Matewele said he did not intend to place any blame on the fast-food giant and only wanted to raise awareness, especially among people who consume food at restaurants or other public places.

“If people know about it, they can do something. … They can probably take something like an anti-bacterial cleanser,” Matewele said.

In a statement, McDonald’s said: “Our self-order screens are cleaned frequently throughout the day with a sanitizer solution. All of our restaurants also provide facilities for customers to wash their hands before eating.”

 


mcdonalds kiosk customer example

 

Traces of feces have been found on every single McDonald’s touchscreen swabbed in an investigation by metro.co.uk. Samples were taken from the new machines that have been rolled out at restaurants across the country – every one of them had coliforms.

Metro.co.uk’s study with the university’s school of human sciences involved swabs taken from eight McDonald’s restaurants. Six in London and two in Birmingham.

A McDonald’s spokesman said: ‘Our self-order screens are cleaned frequently throughout the day. All of our restaurants also provide facilities for customers to wash their hands before eating.’

Full article with pictures

More on McDonalds Kiosk Self-Order

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Digital Kiosks: The Perfect Check-In Solution

As published on Meridian Kiosks blog

Think back to the last time you had to check-in somewhere. Perhaps it was this morning when you arrived at a meeting, your last visit to the doctor, or in a hotel the last time you traveled. Regardless of when or where you last checked in, when you reflect back on your experience, does anything about it stand out or was it simply another waiting game?

Odds are, you probably endured a waiting game. Though the check-in process is one that consumers go through on a regular basis, it is also one that is typically associated with delayed service and long lines. This association has emerged as especially problematic as consumers have begun living busier lives and placing higher value on their time and the quality of the service they receive.

Check-in kiosks aim to eliminate some of these woes and to provide a more enjoyable experience for customers by streamlining processes, decreasing wait times, and allowing customers to complete the task at hand at their own convenience. Best of all check-in kiosks can be used to increase efficiency and customer satisfaction across a variety of industries—from hospitality, to healthcare, to a corporate workplace.

Hospitality Check-In

The hotel check-in desk is usually one of the first stops visitors make when arriving in a new city. Often tired from their journey and burdened with luggage, getting their room key and unpacking is usually a high priority for guests. Hospitality check-in kiosks, strategically placed throughout a hotel’s lobby, make it simple—guests can simply enter their reservation information, provide a credit or debit card for payment, and retrieve their room key from the dispenser. By using this process, guests are able to expedite and simplify the check-in process. Similarly, hotel employees who would have previously been tasked with the check-in process, are now available to serve a more customer service-oriented role—answering questions, providing directions, and further enhancing the guest experience. Naturally, they can also be available to help guests with the kiosk check-in process as well, if necessary. Another added perk of hotel check-in kiosks is that they’re available 24/7. Regardless of how late into the night they arrive, guests are able to complete the check-in process and retrieve their keys in a matter of minutes.

Healthcare Check-In

Similar to when first arriving at a hotel, when arriving at a medical appointment the first thing a patient does is check in. Often comprised of completing and updating paperwork this process is one that can also be quite timely. Healthcare check-in kiosks can be used to simplify and expedite the process. Patients are able to check-in upon arrival, enter and update their personal health information and medical records, scan their insurance card, and even schedule their next appointment, all from the kiosk. In addition to their time-saving capabilities, healthcare check-in solutions are highly versatile and able to successfully improve the check-in process in the small private practice to large hospital systems. With the ability to seamlessly tie into any healthcare facility’s back office system electronic medical records system, both patients and healthcare providers will be able to more easily, and securely, access the medical and charting information they need, regardless of their location throughout the facility.

Corporate Check-In

Checking-in to an office building or corporate campus where you’ve never been before can be somewhat overwhelming—after all, you’re probably arriving for an important meeting or interview and you’re nervous enough as it is without having to worry about finding the specific office or meeting room where you’re supposed to go. Corporate check-in and wayfinding kiosks tackle the check-in worries with ease. Not only does the kiosk provide a platform on which visitors can enter their information and indicate the party they are visiting, it can also be designed to incorporate a camera and printer to produce visitor badges, and provide wayfinding instructions to lead visitors to their desired destination. Additionally, corporate check-in kiosks can incorporate badge scanners and other peripherals for internal use for companies who require their employees to check-in on a regular basis.

As consumers continue to live increasingly busy lives, time-saving measures like check-in kiosks are becoming increasingly valuable. While there’s certainly no denying the important customer service role that front-of-house staff play—and will continue to play—in the visitor, patient, and customer experience, check-in kiosks are finding ways to improve efficiency across the board.

To learn more about Meridian’s check-in kiosks, visit www.meridiankiosks.com.

More By Meridian Kiosks

TouchPay Member Profile

TOUCHPAY

Bill Payment Kiosk by TouchPay

TouchPay™ is the country’s only fully automated, real-time, stand-alone bill pay kiosk terminal that, in partnership with overTouchpay bill pay kiosk hundreds of billers from utilities, telecommunications, ticketing, gaming, e-government, insurance and much more, offers the Filipino the ultimate convenience in bills management incorporating speed, safety, and security, 24 hours a day, 7 days a week.

If you’re tired of getting in line at the bank or the mall for paying up your bills, TouchPay™ is the best solution to cut time and effort. All of the services you can think of are available at your fingertips: from electric bills, to internet, to flight tickets and booking, to remittance, to loading stations. There’s no need to wait in line that feels like forever when you can pay via TouchPay™ – Easy. Secure. Convenient.

Touchpay More Information

More Sitelinks

Point of Purchase Trends – Recap 2018 Frank Mayer and Associates, Inc.

This article is republished from the Frank Mayer and Associates, Inc. blog

2018 Recap

 Katie Kochelek November 14, 2018

self-service order kiosk for mcdonaldsIt feels like just yesterday I was opening a fresh Word document to start writing a wrap-up for 2017, and here we are rounding out 2018.

With retail transforming at a rapid pace, it’s not terribly surprising that the year has flown by.  The industry has witnessed some undeniably innovative changes – checkout-free convenience stores, an embrace of self-service kiosks in the quick service restaurant (QSR) and fast casual industries, and augmented reality playing a larger role in personalizing the customer experience.  On the flipside, we’ve also bid farewell to some traditional retailers that sadly couldn’t keep stride with their more inventive competitors.

All in all, though, 2018 really shone a spotlight on the winners of the brick and mortar sector of retail – those willing to regroup, reinvent, and reestablish a presence in their various verticals.

I sat down with my Frank Mayer and Associates, Inc. colleagues to get their unique perspectives on the point-of-purchase and retail industries in 2018.  My questions and their answers are below.

How would you sum up the last year in the point-of-purchase industry?

2014_Mike-Mayer_web-use.jpgMike Mayer, President 
MM: Still solid. Brick and mortar retail remains strong but will need to continue striving to provide a positive and exciting experience to attract customers. Then the retailers need to continue to change to keep them coming back.

2014_David-Anzia_headshot.jpgDavid Anzia
Senior Vice President of Sales

DA: There appears to be more category-managed merchandising and displays.  It’s about streamlining the shopper experience and removing competing graphics, colors, and messaging.  I’m also seeing more measured, ROI-based models for all displays.  Because brands tend to have a smaller inventory on the product shelves, ROI is tested even more in regard to how quickly the product sell-through takes place.

Cheryl Lesniak.jpgCheryl Lesniak
Integrated Marketing Manager

CL: It’s been quite the shake-up in retail this past year.  Those retailers who are willing to embrace technology to provide a customized consumer experience are proving why brick-and-mortar stores are still integral in the shopping experience.

Joe Holley_FMA-2013 (2).jpgJoe Holley
Vice President of Business Development
JH: OEMs and retailers have had a challenge this year.  I’ve noticed in client meetings that many are trying to reinvent themselves to combat online ordering and home delivery as well as separate themselves from the rest of the competition.  They’ve had to really examine brand equity issues with buying groups.  How they shop and how quickly they want items has an impact.

Ryan's Photo.jpgRyan Lepianka
Creative Director

RL: It appears the ‘pie’ is redistributing with less market share being used at major department store chains, and more warehouse outlets relying heavily on point-of-purchase to tell a product’s story in the absence of sales associates. In some retail stores, the level of style and experience in POP has increased, with brands at these outlets focusing their spending on portraying a ‘showroom’ appearance. After all, while customers may end up making their purchases online, a great display can still help purchasers make a brand decision as people feel better about purchasing something they have seen and touched under favorable circumstances and not just only viewed on their phones.

What changes or trends did you see emerge in 2018?

DA: A trend toward more category-managed displays as well as the use of more semi-permanent materials on permanent displays to reduce overall costs.

JH: I saw a lot of retailers take a step toward “pick up in store” capabilities. It seems to help them minimize some inventories and offers more products that don’t need SKUs out on the floor.  It ends up being a win for the customers as well when they don’t need to pay for freight to the store.

CL: We’re seeing multiple e-commerce sites branch into the brick-and-mortar sector, but with nontraditional marketing and customer service plans.

RL: In 2018, I saw better looking, more dramatic, bigger, bolder, more innovative, higher-quality displays in focused retailers.

Was there anything that you thought would be big, but ended up being less impactful?

MM: With so much buzz around self-service kiosks, I expected greater implementation of order entry kiosks in the QSR sector.  While slower than originally believed, I think 2019 will be the year we really notice them being executed in-store.

DA: Virtual reality still hasn’t quite caught on at retail.  It’s a great solution for flagship locations or a small segment of a company’s overall store count, however, at this point, VR does not appear to be a technology-based resource that will help consumers make a buying decision at retail.

RL: I agree about virtual reality.  Apparently, the overall cost and inconvenience (for example, dangling cords, obtrusive headsets, etc.) has been too much for the marketplace to overcome this year.  More development is needed to bring this technology into the mass consciousness.  I’m hopeful that phone processing power will one day reach a level to help this take off.

Any surprises from certain industries?

DA: The proliferation of self-checkout across a number of retail chains.  The momentum will only continue to accelerate through 2019.

JH: Home delivery being offered from grocery stores.  Not only can you pick up curbside at the story, but now they’ll deliver your order directly to your home.  In fact, Kroger is testing driverless cars that pull up to your driveway and require a code to access your groceries.  Even George Jetson didn’t have that benefit!

RL: Not a big surprise, but I continue to see more QSR kiosk examples in the field.

CL: The department store sectors have had to reinvent their traditional models to extend a more experiential shopping trip to customers.  Testing products, tailoring services, makeup tutorials, dining experiences – these offerings are drawing the consumer in while the merchandise feels less “center stage.”


So where do our trusty experts see the point-of-purchase market heading for 2019?  Keep an eye out for our first blog post of the new year where we predict what the industry has in store!

This post tagged with:

 

Tourism Software – Qwick Media Introduces ‘Shared Data” Interactive Kiosk Software

PRESS RELEASE
November 14, 2018

Qwick Media of Burnaby, British Columbia, is pleased to introduce its innovative and successfully deployed ‘Shared Data’ interactive kiosk technology at the TIAC Congress.

This annual event for the Tourism Association of Canada will be held in Gatineau, Quebec, November 27-28, 2018. Qwick Media will be showcasing, for the frst time at the national level, our proprietary connected tourism self-service platform solutions that have been successfully deployed in Saint John’s, New Brunswick and Halifax, Nova Scotia.

This new initiative by Qwick Media is now available and ready to enable tourism administrators to share data with other smart city tourism communities.

Kiosks are easy to install and the Qwick Media platform allows for user friendly management content, either through API or manual upload,  resulting in real time data. Also, the Qwick Media platform simultaneously operates and manages a digital signage media player.

Tourists, in their preferred language, will enjoy the experience of discovering your destination, via a network of custom-built interactive kiosks where they can search, find, print and share ­information. Kiosks networks will broadcast local events in real time and provide an opportunity to pay for those
events.

The Qwick Media platform is THE vehicle to assist tourism towards participating in ‘data marketplaces’. This includes the private sector, promoting new and existing businesses to visitors with its multi-language capability, thereby providing information to a diverse public.

Qwick Media 2018 Tourism Brochure

Touchscreens – TDS Adds New “38” Line of PCap Touchscreens

TDSTOUCH-38 series, with sizes ranging from 10.1 to 55 inches, adopts widescreen HD LED LCD screen multipoint projected capacitive touch screen and terraced front frame structure, is an open frame touch display specially designed for KIOSK/ digital signage/ console and other self-service equipment to the integrator market.

TDS Touchscreen

Cover treatment:

  • Brightness customization offered a range from 500-1000 nits
  • Providing privacy filter / anti-glare and more extended functions according to the use environment

Constomers can choose to purchase our touch screen as AD displays alone, touch panel can be reduced and the cost as well.

 PCAP Touchscreen Features:

  • Smooth Human-Machine Interaction
  • Smooth Handwriting
  • Fast response
  • Projected Captive touch screen/10 touch point
  • Humanized anti-fingerprint

Physical Characteristics:

  • Easy installation
  • Variety modes of immobilization: can from side, up and down, behind different directions of assembly.
  • Well sealed: Sturdy and durable
  • Bench type front frame design; Cabinet surface
  • Front frame stage style seamless connection
  • Sealed with touch screen frame/waterproof /dustproof
  • 3MM touch cover plate passed through the intensive treatment
  • UL65090 standard

Sports Betting Kiosks: The Future of Sports Betting

Sports Betting Kiosks and Betting Machines: The Future of Sports Betting

November 17, 2018

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Interesting Sports Betting Kiosk Related News

 

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Meridian Partners With Samsung SDS America to Create and Launch Innovative Digital Signage Solution

Aberdeen, NC – November 15, 2018 – Meridian, an industry leading manufacturer of kiosks and digital signage solutions is proud to announce their partnership with Samsung SDS America.

Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global software solutions and IT services company. SDSA provides purpose-built digital technology solutions in the areas of secure mobility, and advanced analytics.

Together, Meridian and Samsung SDSA are combining forces, and areas of expertise, to produce digital out-of-home (DOOH) signage solutions. The digital signage solutions will be implemented throughout a variety of locations and industries across North America.

“Meridian is excited to be partnering with Samsung SDSA on this project,” said Meridian CEO, Chris Gilder. “Digital signage solutions are in high demand and are completely transforming the ways in which retailers and advertisers reach their desired customer base. Samsung and Meridian combine to bring best in class solutions that can be customized to fit the client’s needs.”

Once complete, the digital signage solutions will be used solely to display targeted advertisements in locations with a high volume of customer traffic, such as shopping centers and retail outlets, allowing advertisers to identify consumer behaviors and more accurately measure campaign efficiency. Expertly designed, the solutions will be able to provide advertisers with both media metrics and a comprehensive understanding of audience segments and their movement patterns throughout the sales cycle, based on advertisement exposure.

“We are excited to team up with Meridian to provide media publishers and brands with intelligent digital signage that provides ‘on the go’ audiences with highly relevant and engaging information to positively impact sales and brand loyalty. These new intelligent targeting capabilities present a major opportunity for unprecedented creativity and innovation in the DOOH industry”, according to Scott Koo, CEO at Samsung SDSA.

Meridian commenced their partnership with SDSA in 2017. However, together the two have a combined 50 years of experience providing digital hardware and software solutions to companies spanning the automotive, financial services, retail, and digital out of home industries, as well as government entities. “We look forward to continuing to partner with Samsung SDSA to create cutting edge digital solutions,” said Gilder.

About Meridian Kiosks

Meridian is a fully integrated manufacturer of indoor and outdoor kiosks, interactive digital signage, and self-service software. As a complete end-to-end self-service innovator, Meridian develops products and services all under one roof, providing greater efficiency, and lean, high-quality results. Learn more about Meridian’s digital signage and software at meridiankiosks.com.

About Samsung SDS America, Inc.

Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, an $8B global software solutions and IT services company. SDSA helps companies optimize their productivity, make smarter decisions, and improve their competitive positions in a hyper-connected economy using our enterprise software solutions for secure mobility and advanced analytics. For more information on Samsung SDS America, please email [email protected].

NRF 2019 – National Retail Federation BigShow in NY

NRF 2018 Retail Kiosk
KMA is a member of the National Retail Federation. Joins us at the Big Show.

We’re pleased to announce that KMA will be exhibiting at the BigShow in NY in January 2019. Booth 1725 on the main floor.

We will have an example kiosk there courtesy of Olea Kiosks and it will be running a example “real life” self-order application by Appetize.

As part of NRF we will be recruiting participants for our Retail Advisory Council.  Simply put we are looking for companies which have an interest in self-service in general and also accessibility and may or may not have some input for us.  This type of broad input and review is modeled on ANSI standards for process. We hope to see you there.

Members and Sponsors who (in one form or another) will be attending or represented the Show

Whitepaper – Determining ROI for Merchandising Displays and Interactive Kiosks

Introduction

Kiosk Frank MayerA recent article from The Business Journals sums up a common retail challenge best when it states, “Successful new product launches are not to be taken for granted.”

There’s supporting research behind that declaration. A 2013 white paper published in the Journal of Product Innovation & Management cites a study done by the Product Development & Management Association (PDMA) that reveals the new product failure rate across various industries averages 41 percent.
With so much at stake to ensure a product not only reaches consumers but delivers the revenue goals to keep it viable, it’s no wonder calculating return on investment (ROI) on the merchandising displays and kiosks that market these goods is a necessary, though sometimes difficult, endeavor.

Not only must marketing and merchandising teams keep in mind the different measurement standards on which to base the definition of successful merchandising, but they must also determine what hard factors play a role in estimating budgets for these display campaigns.

To simplify the process, a basic Return on Merchandising Investment (ROMI) calculator can benefit decision makers who want to feel confident their display and kiosk projects will offer the best value for the dollars spent. Read on to learn about outlining measurement standards and how to use our simple ROMI formula to help estimate cost and revenue baselines.

Defining Measurement Standards

When strategizing a point-of-purchase project, companies will first need to establish what factors will define if their program is successful. There are numerous options that can be measured, some more relevant for different types of point-of- purchase displays.

Dollars spent on a project versus sales dollars after implementing merchandising campaign

This measurement approach is common for companies producing traditional merchandising displays as it delivers quantitative results due to actual measurable revenue. A good example is Company A who manufactures portable speakers. Using this measurement practice, Company A judges their new speaker merchandising program by comparing the cost to produce the displays against the speaker merchandise revenue brought in after displays were deployed. Did the margin between the cost and revenue meet the company’s goals? (Hint: our handy calculator at the end of this paper can help you compute different variables to ensure your own program is successful).

Download full whitepaper with formulae

Determining ROI for Merchandising Displays and Interactive Kiosks – LO

For more whitepapers by Frank Mayer and Associates, Inc. be sure and visit their whitepaper section on their website.

More information on Frank Mayer

Kiosk Manufacturer – Meridian Announces New Manufacturing Leadership

meridian kiosk manufacturerAberdeen, NC – October 17, 2018 – Meridian, an industry leading kiosk manufacturer and software developer, recently welcomed two new key leaders to their engineering and production teams. Eric Frank will serve as Meridian’s new Engineering Manager and Ricardo Sotomayor will serve as Production Manager. Together, the two bring more than 30 years of combined experience in design and engineering.

Frank, who comes to Meridian from Longview Texas, has spent the past 10 years of his career with Longview-based Micrometl Corporation as both a Design Engineer and Engineering Manager. He is certified in SolidWorks—with advanced specialties in sheet metal, drawing, and surfacing—AutoCad, and lean manufacturing. “I am excited to join a growing company that is always striving to be the leader in the industry, in design and innovation. I look forward to bringing my manufacturing and design experience to the team,” said Frank. As Engineering Manager, Frank will be responsible for leading the engineering and design team and collaborating with sales, manufacturing, and quality assurance to create new designs and improve upon existing ones.

Sotomayor joins Meridian from Mayagüez, Puerto Rico where he spent 12 years in renewable solutions engineering and 7 years with technology-giant, Hewlett Packard, where he carried numerous titles, including Tooling Engineer, Manufacturing Engineer, and Process Engineer. Sotomayor also holds certifications in SolidWorks, AutoCad, and Lean Six-Sigma troubleshooting methodologies. As Production Manager, Sotomayor’s main focus will be on optimizing processes and efficiencies in manufacturing as Meridian continues to scale up production to meet increased demand for their products and services. “What I’m most looking forward to in my new challenge at Meridian is the family-based work culture, it fits perfectly with my style and the way I work,” said Sotomayor.

In addition to onboarding Frank and Sotomayor, Meridian’s Senior Project Manager, Amanda Jordan, was promoted to Operations Director. In her new role, Jordan will be responsible for driving processes and procedures to deliver quality products on time. Similarly to Frank and Sotomayor, Jordan is excited about her new role. “I’m looking forward to being more involved in people management, it’s truly our greatest resource,” Jordan said.

Jordan emphasized that this restructuring change is good for Meridian. “In order to meet our increasing volume we need to invest in our structure and resources. This change will enhance and further drive our ambition to be our customers’ first choice in a complete solution kiosk manufacturer.”

The new leadership structure demonstrates Meridian’s ongoing commitment to working as a team to provide the most innovative and highest quality self-service solutions. “With the emphasis on teamwork and collaboration, it gives our people the chance to make a more direct, positive impact on our product and end customer,” said Jordan.

Visit Meridian Kiosks for more information.

Digital Signage – Peerless-AV® Adds to Universal Projector Mount Line with new Heavy Duty Models

New projector mounts feature higher load rating and enhanced flexibility for mounting heavier laser projectors

Peerless digital signageAURORA, Ill. – October 16, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, today announced the addition of two new Heavy Duty Universal Projector Mounts (PJR125 and PJR125-POR) to the brand’s award-winning range of mounting solutions.

Designed for use in applications including corporate, education, home entertainment, retail, live event, museums, and theme parks, the Heavy Duty Universal Projector Mounts support a wide range of projector models, including laser projectors, large venue projectors, and heavy LCD/LED projectors. Offering the largest mounting pattern in the industry, the mounts also accommodate projectors weighing up to 125 lbs., with the PJR125-POR model being the only mount on the market that supports portrait-mounted projectors weighing over 75 lbs.

“We are excited to continue the expansion of our line of universal projector mounts to offer a solution that supports more projectors than any other standard mount on the market,” said Brian McClimans, Vice President of Sales for Americas and APAC, Peerless-AV. “Our new Heavy Duty Universal Projector Mounts prevent projector sag and image realignment, while providing flexibility and a robust aesthetic that is perfect for any heavy duty projector.”

Peerless-AV’s projector mounts feature a low-profile design and simple Hook-and-Hang™ feature to help installers when securing the projector and making adjustments. The mounts include six universal legs (four pre-installed) that provide additional support for projectors with more than four mounting holes and are completely adjustable.

Both mounts contain a universal adaptor plate that extends up to a 25.5″ mounting pattern to accommodate most projector models. In addition, the mounts’ tilt, roll, and swivel features are all lockable to prevent even the smallest shift in image. Plus, cable management allows cables to be routed through the mount and out of sight.

Peerless-AV’s Heavy Duty Universal Projector Mounts (PJR125 and PJR125-POR) are available now through Peerless-AV direct sales representatives and authorized distribution networks.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact

Beth Gard

[email protected]

(732) 212-0823

 

 

 

Peerless-AV® Launches New Diamond Level of the Certified Installer Training Program

Designed for system integrators and installers, the new Diamond Level focuses on video wall mounting systems for direct view LED displays

Peerless digital signageAURORA, Ill. – November 14, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to announce the launch of the newest level of its Certified Installer Training Program – the Diamond Level. This level, entitled, “Video Wall Mounting Systems for Direct View LED Displays,” is led by long-time industry experts who have the sales application and engineering experience to make every job successful for those who attend.

Peerless-AV’s new Certified Installer Training Program course provides instruction on direct view LED displays and video wall mounting systems. Participants will learn about direct view LED technology and the benefits of these displays, allowing professionals to identify the features of LED video wall mounting systems. In addition, the course will focus on distinguishing between and the installation of flat, pull out, universal, and dedicated LED mounts. Finally, participants will learn how to understand and explain the preparation and installation procedures for configuring these video walls. Step-by-step instructions for completing an application will also be provided.

Peerless-AV’s, now five-level, Certified Installer Training Program is designed to give system integrators and installers an edge on the competition by providing them with both industry education and Peerless-AV-specific training; the trainings are compliant with continuing education standards and are certified by both AVIXA and CEDIA.

Offering in-person or online webinar options, these value-added courses demonstrate the importance of proper installation techniques and safety, and address efficient methods to reduce the risk of faulty installations. Attendees will receive customized, hands-on sessions to fit their installation needs, and detailed takeaway resources that can be referred to again and again.

The Diamond Level is the fifth level in Peerless-AV’s award-winning program (each level offers 1 AVIXA CTS RU credit and 1 CEDIA CEU credit after completion):

  1. Bronze Level: Getting to Know the Basics
    Includes training for flat, tilt, pivot, and articulating wall mounts, and projector/display ceiling mounts with ceiling accessories.
  2. Silver Level: Fundamentals of Digital Signage Solutions
    Includes training for basic video wall mounts and carts, menu board wall mounts, and kiosk product overview with installation tips and tricks.
  3. Gold Level: Advanced Digital Signage Solutions
    Includes training for full service video wall mounting options and multi-display ceiling applications.
  4. Platinum Level: Mastering Wireless and Outdoor Solutions
    Includes best practices for installation and set-up scenarios for wireless systems, outdoor displays and sound bars, media enclosures, and touch overlays.
  5. Diamond Level: Video Wall Mounting Systems for Direct View LED Displays
    Includes training on direct view LED displays and video wall mounting systems, including the benefits of such technology and how to properly install both flat and pull out video wall mounting systems.

To learn more or to schedule a training session, visit www.peerless-av.com/en-us/training, call 800-865-2112 ext. 400, or email [email protected].   

Connect with Peerless-AV via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.

About Peerless-AV
Driving Technology Through Innovation
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact
Beth Gard
[email protected]
(732) 212-0823

More Peerless Articles

U.S. Access Board 2018 Meeting KMA ADA Board

US Access BoardWe had our yearly meeting in Washington, DC on October 16th, 2018 and it was a productive meeting.  We thank the U.S. Access Board for having us and meeting with us. Thank you.

In attendance:
Devices for Show and Tell Included:
  • Audio NavPad we guess that is being tested by companies like Amazon and others [Storm Technology]
  • Haptic touchscreen with programmable friction  [Mimo Monitors]
Agenda

It was a full agenda and there were several takeways. Also KMA provided sample Smart City RFPs from actual requests to help the Access Board gain a better understanding of the role of ADA and Accessibility in those types of projects.

One of the agenda items was to introduce to the Access Board our new ADA and Accessibility Co-Chairs Laura Miller and Randy Amundson.

Thanks from all of us at KMA.

Click on any of the pictures for full size image.

 

For reference here is the FINAL DRAFT Whitepaper. The Use of Voice Recognition and Speech Command Technology as an Assistive Interface for ICT in Public Spaces for Audio. If you have comments please send them to [email protected] or contact Peter at Storm Interface.

Other related articles:

 

Kroger Launches Voice Assistant Ordering for Grocery Ecommerce

Kroger Speech

Mega-grocer teams with Google Assistant for contextual commerce

The Kroger Co. is furthering its efforts in contextual commerce by adopting voice-assistant technology for ordering groceries online.

Customers can interact with their Kroger Grocery Pickup cart via an action in the Google Assistant voice app – which can be accessed through iOS, Android and Google Assistant devices, Kroger Technology announced on its LinkedIn page. Activating the service is as simple as saying “Hey, Google” into the device.

The service has launched so far in six Kroger-owned banners: Fred Meyer, Fry’s Food and Drug, QFC, King Soopers, City Market, and Ralphs. It will arrive at additional banners later this year and throughout 2019.

Source: progressivegrocer.com

ALSO WORTH READING

TARGET EXPANDING GOOGLE EXPRESS VOICE ORDERING

Nationwide expansion follows pilots in NYC, CA

WALMART DEBUTS VOICE-ENABLED SHOPPING

Will offer hundreds of thousands of items via Google Assistant

BOXED ADDS AR, CHATBOT, GROUP ORDERING

Innovations geared toward Millennials

‘ASK PEAPOD’ ENABLES VOICE ORDERING

Feature available to shoppers with Alexa-enabled device

VOICE-ORDERING PRODUCTS, INCLUDING GROCERIES, TO SURGE THROUGH 2022

Currently 20% of users voice-order groceries via devices

Attracting Attention: 8 Ways to Increase Kiosk Usage

Originally published on LinkedIn by Craig A. Keefner


Craig Allen Keefner
Manager at Olea Kiosks Inc.

A self-service kiosk isn’t a “set it and forget it” proposition. Getting customers to use that kiosk takes a bit of effort.

When a company incorporates a self-service kiosk into its operations, one of the key challenges it faces is how to encourage people to use that kiosk.

In a restaurant, the more people use a self-order kiosk, the more time staff will have to deliver personalized service. In a retail operation, merchandise orders placed via an in-store kiosk add to the bottom line without the costs associated with keeping that merchandise in stock.

For bill pay kiosks and similar devices located in grocery stores or other third-party locations, attracting users to conduct their transactions at the kiosk versus the customer service counter leads to higher revenue for the kiosk deployer. In each of these cases, more people using the kiosk means a quicker return on investment, higher transaction averages and ultimately, more satisfied customers.

But self-service success isn’t as simple as setting up a kiosk and waiting for the money to roll in. Here are a few things deployers can do to make customers comfortable with their kiosk project:

Deploy multiple kiosks – One of the best drivers of kiosk usage is placing two units instead of one. Psychologically, it either gives users permission to use the devices or it puts them in an “if they can, I can” position.

Place signage nearby – Even a simple sign by the door saying “try our new self-order kiosks” can help drive traffic. Additional signage near the kiosk with a phrase along the line of “Just touch the screen to begin” will prompt some customers to take the plunge.

Employ a kiosk “concierge” – This can be particularly helpful with a new kiosk deploymentHaving an employee near the kiosk ready to walk customers through the transaction process can help them overcome any trepidation they may have. In addition, seeing people make use of the kiosk can lead others to want to get in on the action.

Light it up – A string of LED lights or a digital display mounted above the kiosk can grab attention. Even something as simple as a wall-mounted LCD display will help boost traffic. That can be particularly important in a situation where the kiosk is in a third-party location such as a convenience or grocery store and is in competition with other transaction channels.

Make use of color – Some customers may be apprehensive about using your kiosk. Including instructions on the kiosk enclosure and/or having the touchscreen revert to a screensaver that says something along the lines of “Touch here to begin” when not in use may encourage users to take that first step.

Create an accompanying loyalty program – A loyalty program for kiosk users or kiosk-only promos can reward customers for using the deviceA Kiosk Combo in a restaurant or a kiosk-only coupon in a retail store can be a great incentive, helping to increase usage.

Place it front and center – It should go without saying, but we’ll say it anyway. If you want to achieve all the benefits a self-service kiosk has to offer, make it the centerpiece of your operation. Don’t put it in the corner; place it in such a way that customers can’t help but see it as they walk through the door.

Talk it up – Whether you are using your kiosk for self-ordering in a restaurant, as an endless aisle device or for self-checkout applications, make it a part of your marketing efforts. Mention it on social media and spotlight it in advertising circulars. Getting customers interested in the device will lead them to use it.

As a parting thought, one of the best ways to ensure customers make use of your self-service kiosk is by educating employees about the benefits it will offer and how it will make their jobs easier. Employee-buy-in will go a long way towards making the project a success.

At the end of the day, the best way to ensure the kiosk you choose provides maximum benefits is to work with an experienced kiosk vendor who can recommend the best options. Olea Kiosks stands ready to help.

Call 800.927.8063 for more information.

800.927.8063

800.927.8063

5 Key Learnings from Panera’s Digital Transformation Blaine Hurst

Originally published on LinkedIn on November 8, 2018
Blaine Hurst Panera Kiosk Digital Transformation
Blaine Hurst
Chief Executive Officer & President
Panera Bread

I had the opportunity to sit down with Lisa Su and Jon Fortt last week for CNBC’s [email protected] event to talk about C-level perspectives on technology. So I thought I’d share more broadly some of our key learnings on digital transformation.

In 2011, we began the “Panera 2.0” digital transformation initiative with a single focus – to improve the guest experience – launching nationwide in 2014. With more than $100 million invested in technology and operations, we redesigned how cafes and kitchens operate, created the systems and technology infrastructure to support multiple digital ordering channels including web, catering, mobile apps and in-store kiosks. Digital sales in 2018 are expected to reach $2 billion and account for a third of system-wide sales. What we learned in the process:

#1 Start with what matters.

Seems like common sense, but far too uncommon. We often don’t focus on the real objective of the digital initiative – the customer journey, whether internal or external. It’s not about the technology (unless you are a tech company), but rather the stated or unstated need of the customer. Technology, for technology’s sake, is irrelevant. You must develop a deep understanding of the business need. Far too often, digital transformation becomes about the “gee whiz” factor, not the real mission, not what matters.

#2 Time really matters.

Don’t boil the ocean. Architect the solution, but deliver it in iterative steps. I’ve seen way too initiatives fail because a technologist attempting to drive business change, wants to get the platforms perfect before delivering anything meaningful for the business.  Take the time to architect the future, but “chunk up” the work so that the business sees value along the way. Otherwise, major change projects lose business sponsorship, funding, and inertia sets in.

#3 Bring an elevated experience from Day 1.

Every iteration released to the customer must add value for the customer or the target of the technology. And the iteration must add enough value to the customer to be worth their time to learn to use it. Whiz-bang cool stuff won’t matter unless it makes a difference for the customer. But most critically, it must work. Technology availability, speed and performance, functional value – all should be a goal of each and every iteration leading to the final solution.

#4 A focused, unbridled team wins every time.

Committees, working on a strategic initiative, rarely accomplish a difficult mission. Select a full-time team with the requisite skills to accomplish the mission and set them loose. Don’t be overly prescriptive of the process. It you have to tell them how to do things, you have the wrong team. Engage with them in the thinking, challenge them to deliver the ultimate mission, hold high standards, keep the team as small as possible and make sure that every member of the team is focused on delivering the mission, not representing their department. I have rarely seen anything else work.

#5 Expect the unbelievers.

Change is hard. Even the person sponsoring the change will get cold feet and second guess the mission. To deliver transformative change, you must be willing to step out, take a risk, be wrong (and fix it fast). I often say, if you really want to be a leader of transformational change, you must be willing to get fired. If you are afraid to be wrong to or make a mistake, you cannot lead transformation of any scale. Perseverance is an essential characteristic of a transformation leader. Courage is crucial.

Finally, run the race with joy. 

Transformational change requires a leader that runs the race with joy. Digital transformation is real work, hard work. Somedays it’s rewarding. But many days it’s just hard. Joy is a choice. Transformational leaders must share the joy of accomplishment along the journey.

Kiosk Manufacturer – Meridian Kiosks Announces Launch of Newly Redesigned Website

Press release originally published on https://www.meridiankiosks.com/meridian-kiosks-announces-launch-of-newly-redesigned-website/

Aberdeen, NC – October 26, 2018 –Meridian, an industry-leading kiosk manufacturer and software developer recently launched a newly redesigned website. Though the site was completely redesigned, those who have previously visited can find it under the same domain as before, meridiankiosks.com.

Stephanie Mewherter, Meridian’s Marketing Director, spearheaded the website launch process. “The site was last redesigned in 2015, so it was well overdue for a facelift,” Mewherter said. “After three years of developing a large library of resources, we needed a better way to make those resources available to the public.”

That large library of resources includes expanded information on Meridian’s product lines of indoor kiosks, outdoor kiosks, and digital signage. “The newly designed product pages provide significantly more information to our site visitors,” Mewherter said. Each product page is now complete with images, sizing information, and customization options to help bring to life how Meridian’s standard kiosk models can be designed to meet each end-user’s unique needs.

The new site also provides a platform on which visitors can submit contact requests for more information and download a wide range of content—from product specification sheets to resources like case studies and white papers. Information on Meridian’s mzero kiosk software solutions are available as well.

In addition to offering more information and resources, the new site is also easier to navigate. “We are excited about the new streamlined design which makes finding information much easier for site visitors,” said Mewherter. The new user-friendly interface is designed to inform and assist current and potential customers across the entire spectrum—from those gathering their first bits of information about digital kiosks and their capabilities, to those who are in a position to move forward and make a purchasing decision.

Following the site launch on October 14, Meridian has already noticed an uptick in site visitors and anticipates that the trend will continue for the foreseeable future. “We are excited about the influx of inquiries that we’ve already started to receive after the launch, and look forward to continuing to provide our clients with innovative self-service solutions as Meridian continues to grow as a market leader.”

Meridian is a fully integrated manufacturer of indoor and outdoor kiosks, interactive digital signage, and self-service software. As a complete end-to-end self-service innovator, Meridian develops products and services all under one roof, providing greater efficiency, and lean, high-quality results. Experience Meridian’s newly redesigned website for yourself at meridiankiosks.com.

More Information

EMV Kiosk – On Track Innovations Receives Interac Certification for Canadian Market

Originally published on https://www.otiglobal.com/pr-news-events/on-track-innovations-receives-interac-certification-for-canadian-market/

ROSH PINNA, Israel – October 30th, 2018 — On Track Innovations Ltd. (OTI) (NASDAQ: OTIV), a global provider of near field communication (NFC) and cashless payment solutions, has received a renewed Interbank Network Interac certification, which now allows Canadian businesses to integrate OTI’s secure cashless payment solutions into vending machines, kiosks and other unattended devices throughout Canada.

Interac Corp. operates an economical, world-class debit payments system with broad-based acceptance, reliability, security, and efficiency. The organization is one of Canada’s leading payments brands and is chosen an average of 16 million times daily to pay and exchange money.

“We are pleased to announce that we have received the Interac certification, reaffirming our commitment to remain at the forefront of innovation within the exciting Canadian unattended payment market,” said Shlomi Cohen, CEO of OTI. “Canada has over 59,000 automated teller machines and over 450,000 merchant locations accessible through the Interac network, making this certification essential to doing business in Canada. I look forward to addressing this significant market opportunity by leveraging our continued technological advantage and aggressive new sales efforts nationwide,” concluded Cohen.

About OTI

On Track Innovations (OTI) is a global leader in the design, manufacture, and sale of secure cashless payment solutions using contactless NFC technology. OTI’s field-proven innovations have been deployed around the world to address cashless payment and management requirements for the Internet of Payment Things (IoPT), wearables, automated retail, and petroleum markets. OTI distributes and supports its solutions through a global network of regional offices and alliances. OTI is the proud recipient of the 2017 AI Award for Best Cashless Payment Solutions Provider – Israel. For more information, visit www.otiglobal.com.

 

Safe Harbor / Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other Federal securities laws. Whenever we use words such as “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions, we are making forward-looking statements. For example, we are using forward-looking statements when we discuss our expectations regarding our growth or profitability, reduction of costs and expenses, expected divestitures, plans for our existing and new products and services, penetration of new markets and securing new customers, contributions of our regions to our growth, resolution of our outstanding patent infringement claims, strengthening of our balance sheet and deliver long-term shareholder value. Because such statements deal with future events and are based on OTI’s current expectations, they are subject to various risks and uncertainties and actual results, performance or achievements of OTI could differ materially from those described in or implied by the statements in this press release. Forward-looking statements could be impacted by the effects of the protracted evaluation and validation periods in the U.S. and other markets for contactless payment cards, or new and existing products and our ability to execute production on orders, as well as other risks and uncertainties, including those discussed in the “Risk Factors” section and elsewhere in our Annual Report on Form 10-K for the year ended December 31, 2016, and in subsequent filings with the Securities and Exchange Commission. Although we believe that the expectations reflected in such forward-looking statements are based on reasonable assumptions, we can give no assurance that our expectations will be achieved. Except as otherwise required by law, OTI disclaims any intention or obligation to update or revise any forward-looking statements, which speak only as of the date hereof, whether as a result of new information, future events or circumstances or otherwise.

Investor Relations Contact:

Greg Falesnik
MZ North America
+1-949-385-6449
[email protected]

More Information on OTI