Attendees present at the show include: Frank Olea CEO of Olea Kiosks, Jim Kruper CEO of KioWare, Josef Schneider and Frieder Hansen (CEO) of Pyramid, Randy Amundson (KMA ADA Chairperson) and David Anzia, SVP of Sales at Frank Mayer and Associates, Inc. Matt Ater CEO of Vispero and Laura Miller Anthony Palchek of Zebra and representatives for Verifone. Additionally at the show, around the corner from our booth will be Peter Jarvis Managing Director of Storm Interface and our new ADA and Accessibility Co-Chairperson.
Solutions showcased include Smart Fitting Room, Self-scan and Gift-card kiosks
Freiburg, Germany, January 8 2020 – Pyramid Computer, a leading manufacturer of self-service kiosks, will be showcasing a selection of innovative in-store retail applications based on its versatile range of polytouch® kiosk solutions – Booth # 5860. A number of ISV partners will be joining Pyramid including Detego, Framen, InTouch, Intuiface, Menu Technologies, NTS Retail and Re-Vision.
Additionally Pyramid will announce at NRF its own North America operation to better serve and cater to local US based customers.
Pyramid polytouch® is the ideal interactive self-service kiosk hardware platform for retailers looking to optimize the in-store customer experience and help drive Omni-channel sales opportunities. Highly customizable and easy to maintain, the slim, elegant and extremely modular polytouch® kiosk design offers maximum flexibility for enabling numerous application possibilities, from endless aisle/shelf and point of purchase to point of sale and self-checkout.
“Pyramid and our international network of ISV and systems integrator partners create innovative kiosk solutions which precisely address the immediate and future requirements of retailers,” said Patrick Hagemeister, International Account Director for Pyramid Computer. “We can meet the in-store experience and Omni-channel objectives of retail businesses of all shapes and sizes.”
The polytouch® Interactive Mirror offers customers an unprecedented shopping experience while helping transform regular fitting rooms into smart ones. Beneath the mirror’s flat, semi-transparent surface is an interactive 32″ PCAP touchscreen with an integrated PC-Box. The Smart Fitting Room solution is also fitted with an RFID reader automatically detecting the items a customer takes in to try on. RFID tags are attached to price labels which transfer data to the mirror. The 32″ touchscreen allows the customer to ask for another size or colour without having to leave the fitting room.
By recommending complementary products for cross-selling purposes, it also provides quick access to information about the products in the store, available models and sizes. During the try on, the mirror recommends suitable complements and accessories. Store assistants can be called (via help button) to bring other items and/or sizes into the dressing room, making it easy and time efficient for customers to make their choice. As required, customers can also create personal profiles for recording and saving their choices for future visits. Should potential buyers not be ready to make a purchase on-site, information about the products concerned can be sent to their mobile devices (if requested).
“For a fashion retailer, the fitting room is the key touchpoint for converting customers into buyers,” said David Frei, Head of Solutions at Pyramid Computer. “Our smart fitting room solution offers the potential for real customer interaction and to gain additional competitive advantage by meeting the exact wants and needs of today’s shoppers. Our solution tells the retailer exactly how many items the customer tried on and how many were finally bought. It will track a customer’s purchase history in the given store or chain and will accurately calculate the conversion rate.”
Promotes up- and cross-selling potential
Facilitates interactive dialogue between customers and store personnel
Shows full range of products (Virtual-Endless-Shelf)
Retail analytics: insights on customer preferences
Increased operational excellence, optimization of merchandise plan
Omni-channel: Integration of online and bricks-and-mortar retail
Engagement with store and brand
Personalised customer offers
Ø polytouch® Self-scan kiosk
The self-scan kiosk demonstration is designed to show retailers the latest innovations in scan-as-you-shop, combining a polytouch® 32” double-sided kiosk with the very latest handheld scanners from Zebra and powerful self-scanning software from Re-Vision/InTouch. The self-checkout terminal is equipped with a printer, payment module and an optional scale. It is the latest model from the polytouch® peter kiosk line. The heart of these unique kiosks is the central stand: The PC’s are space saving and installed inside it which guarantees low susceptibility to failure of the complete system and maximum performance of each individual kiosk. Thanks to the optically bonded displays, there is a drastic reduction in reflections, increased light yield and better legibility. In addition to customer-specific branding, the kiosk can also be individually adapted to customer requirements in terms of the number of displays and screen sizes.
Additional queue busting customer convenience
Large screen kiosk display provides ample space for high impact product advertising, and notifications about in-store special offers
Potential to link solution to the customer’s own shopping list and provide relevant product information
Integration with loyalty programs to push targeted promotions, based on the customer’s purchase history and location within the store
Ø polytouch® Self-service Gift-card kiosk
Using the easy to use touchscreen display, customers can select a gift card of their choice from different service vendors and retailers. A range of designs is then presented to choose from, including seasonal options, and a desired cash value amount selected. A personal message can also be added. The personalized gift card is then printed directly at the kiosk.
Generates revenue from cross-promotional offers and upselling
Drives and promotes value-added services within retail stores
Provides an attractive personalized last-minute gift option for customers
Depending on the application, Pyramid polytouch® kiosks may be fitted with a broad range of peripherals including 2D or 3D scanners, thermal printers, and payment modules of various makes and models. For special applications that may involve AI technology, Pyramid can integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid works closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.
All Pyramid polytouch® kiosks are manufactured under German quality control for shipment and installation via worldwide OEM and distribution partners. These can be branded to create a highly individual look for retailers.
For further information about the polytouch® range:
Pyramid Computer has focused on the development of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for retail and QSR customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All IT hardware, indoor localization, and network & security and industrial PC & imaging products are engineered and designed in Germany by Pyramid for shipment and installation via worldwide OEM and distribution partners.
Gift card litigation over alleged Title III violations continue into the new year
By Matthew P. Horvitz, Counsel and Andrew J. Ferren, Director – Goulston & Storrs
It is a little-known fact that, in 1994, Blockbuster video was the first store to display pre-paid gift cards for sale. Unlike VHS rentals, the gift card industry has only grown in popularity. Gift cards from major retailers were once again at the top of many holiday wish lists. Considered a more polite version of cash, gift cards take the stress and guesswork out of gift giving. They also allow recipients to skip the dreaded “returns” line and choose the specific items, models, sizes, and colors they desire.
Recently, gift cards have found popularity with a new group: plaintiffs’ lawyers. In the fall, a small number of plaintiffs filed over 100 virtually identical class action lawsuits in New York federal courts. These lawsuits allege that retailers, restaurants, and other businesses violate Title III of the Americans with Disabilities Act and the New York City and State Human Rights Laws by failing to provide gift cards with Braille, the tactile writing system of raised dots that can be “read” by people who are blind or have low vision.
Now, these types of claims are also beginning to be filed in California.
NEW SELF-SERVICE CHECK-OUT SOLUTION FOR KOHL’S CUSTOMERS
Frank Mayer and Associates, Inc. engineers self-checkout option for Kohl’s shoppers
GRAFTON, WI – Popular department store chain Kohl’s has partnered with Frank Mayer and Associates, Inc. to design, engineer and produce self-service checkouts at the retailer’s store locations.
Initially, Kohl’s sought to do an initial test in two stores to analyze the success of the program. After data showed the self-checkouts had been well-received, the company announced plans to roll out the units to select sites across the nation.
Throughout the design process, Kohl’s had specific requests for the self-service checkouts, including, but not limited to, an elevated design that complemented existing registers and fixtures, materials and engineering that could withstand the rigors of the store environment, and special bins for hard and soft tags and hangers.
Frank Mayer and Associates, Inc. worked closely with the Kohl’s team to ensure designs and engineering not only met the corporation’s objectives, but exceeded them.
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com for more information.
Cheryl Lesniak, Integrated Marketing Manager
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(262) 834-1489 | firstname.lastname@example.org
WESTMINSTER, Colo.–(BUSINESS WIRE)–The Kiosk Manufacturer Association aka KMA is in booth 1703 at the upcoming NRF 2020 Big Show in New York City Jan 12-14. For a preview of KMA kiosk companies at NRF read our NRF 2020 Preview.
Pyramid will have their revolutionary 4-in-1 PE-4000 showing QSR Self-Ordering. It will show accessibility features with JAWS kiosk software from Vispero and KioWare.
KMA Regulatory Initiatives
Kiosk Accessibility ADA
Join the KMA ADA research panel today and help shape the future of accessible kiosks. KMA also invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA and presented to the U.S. Access Board in Washington, DC. Take the quiz here.
EMV Unattended Committee
Join our EMV committee for creating Code of Practice for EMV, in the US and internationally.
If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA either with ADA or with EMV, please contact email@example.com or call 720-324-1837
Point-of-purchase industry leader Frank Mayer and Associates, Inc. reveals new website for 2020
GRAFTON, WI – Frank Mayer and Associates, Inc. recently launched its new website design to provide brands and retailers with an industry-driven experience when accessing detailed information about the company’s solutions in the point-of-purchase industry. The website is found at: www.frankmayer.com.
The updated website showcases Frank Mayer and Associates, Inc.’s wide array of work in the merchandising display, interactive kiosk, and self-service kiosk verticals and features a resource page with the company’s latest blogs, white papers, and issues from its industry publication, FMA Magazine. The site also highlights the point-of-purchase company’s longstanding history in an About Us section.
“Our new website is comprehensive while also being user-friendly, making it a perfect tool for visitors to easily peruse the extensive scope of work we’ve done for national brands and retailers,” says Cheryl Lesniak, Integrated Marketing Manager. “In addition, the new look is complementary to our brand and illustrates our commitment to custom design and exceptional experience.”
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com for more information.
CONTACT: Cheryl Lesniak, Integrated Marketing Manager Frank Mayer and Associates, Inc. 1975 Wisconsin Ave., Grafton, WI 53024
(262) 377-4700 | firstname.lastname@example.org
Retail Kiosk News – Frank Mayer Launches New Website was last modified: January 6th, 2020 by News Editor
Innovation is fast to market with the right partners in place, even with demanding projects such as integrating people with their environment. Read how Visionect and Soofa have been reinventing the urban landscape in 2019, creating the cities of tomorrow today.
No man is an island entire of itself, wrote John Donne way back in 1624. The powerful words hold as true as they did centuries ago, be it applied to humanity as a whole or, as in this case, a powerful partnership of two high-tech companies that have joined forces to create people-focused technology that brings communities together. Think peanut butter and jelly, Gilbert and Sullivan, Lennon and McCartney – and Visionect and Soofa.
A spinoff of the MIT Media Lab, Soofa is dedicated to creating the neighborhood news feed with screens everyone can see and anyone can use; a perfect match for Visionect, the premier designer and developer of ultra-low-power digital display solutions. The result of the cooperation are the electronic paper Soofa Signs that are installable with just four bolts and are powered by Visionect technology.
Taking over the US, the solar-powered communication hubs blend useful transit and neighborhood information with relevant local messaging and advertising. This is where they brought communities together in 2019.
Voice response promises to add a new interactivity for self-service devices, but there are some hurdles that will need to be overcome.
By Richard Slawsky contributor
When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch and swipe actions that are the main feature of smartphones, we’ve come to expect to be able to interact with kiosks through touch. Although touch-enabled displays have been around in one form or another for more than 50 years, it’s only recently that they have become mainstream thanks in part to Apple’s introduction of the iPhone.
Over the past few years, though, the concept of interactivity has taken on a new dimension. Driven in part by home automation devices such as Amazon’s Echo and Google’s Home, people are becoming increasingly comfortable with a new way of interacting with self-service devices: by voice.
A growing number of technology vendors have been introducing voice-enabled kiosks over the past few years. The question remains, though: what does the future hold for interactive voice response and what needs will it fill when it comes to interactive kiosks?
Challenges slowing adoption
Simply put, an interactive voice response system is a computer interface that accepts input by voice rather than mouse, keyboard or touch. The technology has been around at least since the 1970s but has become increasingly widespread as large organizations deploy such systems to handle customer service. And when combined with artificial intelligence, it’s becoming increasingly difficult to distinguish VR from communication with a live person.
When it comes to self-service kiosks, a quick Internet search shows dozens of vendors offering devices outfitted with a VR interface. Such interfaces are touted as a way to provide access for those with limited hand mobility as well as those who can’t read. As is the case with on-screen touch menus. It’s relatively easy to incorporate a variety of languages into VR, allowing the deployer to serve those with a limited command of English.
But while the technology improves on nearly a daily basis, it may be a while before VR-enabled kiosks become commonplace. One of the key reasons is that deploying VR will mean either retrofitting existing kiosks with new hardware or deploying new devices outfitted with the technology.
“Voice recognition is ready for kiosks and companies like Zivelo are already looking at ways to begin rolling the technology out on a wider scale,” said Rob Carpenter, CEO and Founder of Valyant AI, an enterprise-grade conversational AI platform for the quick-serve restaurant industry.
“The biggest hindrance to adoption and scale is going to be the inclusion of microphones and speakers in kiosks, which are required for conversational AI, but hadn’t been included in past hardware iterations because they weren’t needed at the time,” Carpenter said.
The environment where the kiosk will be located will also be a consideration.
“It’ll be important to look at the hardware’s ability to handle conversational AI (it’ll need embedded microphones and speakers), but it’s also important to consider the noise level in the environments,” Carpenter said.
“Conversational AI might struggle in high traffic areas like airports where there is so much noise it’s hard for the AI to hear the customer,” he said. “It’s very likely that for the highest and best use of conversational AI in kiosks, it may also require other capabilities like lip reading and triangulating the customer in a physical space to separate out disparate noise channels.”
As such, deployers will need to incorporate design considerations that include microphone arrays focused on specific areas where a user might be standing. They’ll also need to incorporate design considerations beyond the kiosk itself, including noise-absorbing carpet and walls in the area where the device will be located.
Privacy concerns will come into play as well. Amazon’s Echo devices, for example, store a record of what they hear when activated. And while such recording is only supposed to occur when the user says a “wake” word such as Alexa, anyone who owns such a device knows similar words can prompt a wakeup as well. In addition, when someone is using a VR-enabled kiosk there’s a distinct possibility that nearby sounds will be picked up and recorded as well.
“[It’s a concern] not only for the person ordering train tickets, but for the person who might be standing next to that person who’s having a quite high-level conversation on the phone with a business colleague—or his mistress,” said Nicky Shaw, North American distribution manager with Storm Interface. Storm designs, develops, manufactures and markets heavy-duty keypads, keyboards, and custom computer interface devices, including those that provide accessibility for those with disabilities.
“Now that’s also been picked up and sent to the cloud,” she said. “Privacy needs to be given more consideration in my view because just deploying a microphone on a kiosk with no visible or audible means of letting people know it’s always on needs to be factored into the design.”
The protocols and practices for implementing voice in kiosks are not addressed in any U.S. Access Board standards and the KMA with Storm have incorporated a proposed voice framework for accessibility and more. The Access Board has these standards to consider as a baseline for when they create actual standards. In that sense KMA is setting the table for them.
The degree to which companies mine voice data for advertising information creates its own set of privacy concerns. Because most voice user interfaces require cloud processing services, any time the voice leaves the device makes the process more susceptible to a privacy breach.
That can also create branding issues, with potential confusion as to who exactly the kiosk represents. Is it the foodservice operator, ticker or retailer, or is it a company such as Google or Amazon?
And at the end of the day, making it easy for the average person to use will go a long way toward determining how successful VR in interactive kiosks will be.
“Voice input is the collection method, while the platform collecting the command is the brain/processing power to take the correct actions,” said Tomer Mann, EVP for Milpitas, Calif.-based software company 22Miles.
“We are moving forward with integration but there is a long way to go,” Mann said. “We have the input command solution but the processing machine learning technology needs to improve. It will happen with a few more iterations and innovation.”
One of the obvious applications for VR in self-service kiosks is for accessibility, enabling their use by those with impaired vision or limited hand mobility.
VR can also be used to create the “wow” experience business operators are looking for. Imagine, for example, the opening of the latest blockbuster superhero movie.
“Let’s say a video wall at the theater senses that someone is approaching,” said Sanjeev Varshney, director, Global SAP with Secaucus, N.J. based Cyntralabs, a developer of integrated solutions that help retailers drive sales.
“It could display a character from the movie, who says something such as ‘what movie would you like to see?’,” he said. “The character could then point to a card reader and say ‘just insert your credit card here” and have the tickets printed out or have an SMS sent to your phone.”
“One driver for voice relates to efficient and faster transactions” said Joe Gianelli, CEO & cofounder of Santa Cruz, Calif.-based Aaware Inc., a developer of technology that enables voice interfaces.
Consider tasks that may require an excessive amount of screen navigation or drilling down, Gianelli said. Voice is usually much more efficient if the user needs to navigate beyond three levels of touch.
Of course, VR won’t be a catch-all solution. Still, VR could be part of a menu of accessibility options.
“Speech command technology will never replace the need for other interface devices because people with speech impediments won’t be able to use it, just like there are people who are blind and can’t use a touchscreen,” Shaw said.
“A deployer would still need to provide tactile interface devices as well as the speech command,” she said. “This needs to be seen as another element in multimodal accessibility. There’s not a one-size-fits all solution.”
The technology is at its infancy, but with further innovations and feature updates, the solutions will only be more agile to day-to-day user experiences,” Mann said.
“Technology is getting there,” he said. “22Miles just wants to stay ahead of that innovation as we do it all other digital or content triggering capabilities.”
And when it comes to industries, some of the key applications insiders are seeing are in the ticketing and restaurant ordering fields, with initial results showing promise. Catalogue lookup in a retail setting might also be a prime candidate.
“Imagine being able to find, filter and sort any item through voice,” Carpenter said. “It would eliminate the tedious tasks of searching through pages and pages of items to find your favorites. Just tell it what you want and then be on your way.”
Vispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.
JAWS Kiosk for Accessibility
“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.
JAWS Kiosk Features
JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:
Thinner version of JAWS for closed environments
Locked down features for use in closed environments
Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
Multi-language/Multi-voice JAWS support
User session management
Auto start JAWS upon insertion of audio device
Session end is automated upon withdraw of audio input (Auto Stop)
Compatible with kiosk system software
Fully customizable through JAWS scripting
Does not require an internet connection for full functionality
“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”
Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is a past co-chairperson of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”
About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.
About TPG team
TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.
Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering
Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations
PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a partnership with ZIVELO, a leader in self-service kiosk technology, to enhance the drive-in and drive-through ordering experience for quick service restaurants (QSRs) with a first-of-its-kind AI-powered voice assistant and personalized dynamic menu. Sonic Drive-In will be the first partner to pilot the new experience at selected Sonic locations in the U.S. this year. The technology will first be showcased at the National Restaurant Association Show in Chicago from May 18-21, 2019.
Upon arrival at the QSR’s drive-in or drive-through, consumers will be prompted to order from an AI-powered voice ordering assistant, which will integrate with a dynamic menu display. The menu will automatically update using a proprietary AI solution developed by Mastercard, which will allow the display to be customized either for a specific customer or for external factors such as weather, time of day, seasonality and location.
“We are excited to be partnering with ZIVELO to help QSR merchants further enhance their ordering experience to provide even more contextual interactions with their customers and ultimately allow them to get their food faster,” said Stephane Wyper, senior vice president, new commerce partnerships, Mastercard. “This builds on Mastercard’s continued focus on leveraging our payment, loyalty and analytics capabilities to innovate within the retail space alongside our merchant and technology partners.”
“We see facets of our brand, our restaurants, and AI technology converging in a way that makes for a special customer experience. Sonic is known for a fun environment and a full menu with extensive customization options that allows guests to personalize every meal,” said Jon Dorch, vice president of integrated customer engagement. “Voice AI promises to provide carefree conversational ordering that complements the overall experience. We anticipate AI integration will also provide opportunities to streamline repeat orders, personalize suggestions based on data, and offer rewards that are truly relevant.”
The artificial intelligence engine that powers the voice ordering experience to provide a dynamic menu was developed through Mastercard Labs and can be adapted for the needs of each specific merchant partner. The solution is built on OakOS, ZIVELO’s software operating system for public computing experiences, and relies on ZIVELO’s expertise within the self-service display industry, having successfully deployed tens of thousands of kiosks in restaurants to date. Mastercard also provides innovation support through an off-the-shelf voice AI solution for merchants that can be designed, developed and launched without significant effort, allowing them to quickly deploy the experience in-market.
“Drive-thru accounts for 70% of QSR transactions, yet the experience has remained more or less untouched by innovation,” said Healey Cypher, CEO of ZIVELO. “As customer expectation continues to move towards faster, personalized, and contextual experiences, we are excited to partner with Mastercard to bring this transformative solution to market and hopefully exceed those expectations.”
The voice ordering experience and dynamic menu solution was designed by Mastercard and ZIVELO to be flexible for each unique quick service restaurant environment. Additional partners will pilot the technology as it continues to roll out in 2019.
Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.
SONIC, founded in 1953, is the largest drive-in restaurant brand in the United States with more than 3,600 restaurants. SONIC is part of the Inspire Brands family of restaurants. For more information, visit SonicDriveIn.com and InspireBrands.com.
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand, offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.
If you are running an application on a kiosk in kiosk mode or using kiosk software, the deciding (or limiting) factor can be the operating system upon which the app runs. Kiosk mode is a method or mode utilized for limiting user access and behavior. Windows kiosk mode, Android single app mode, and iOS kiosk mode all function to limit the device to allow access to only a specific application. The app availability will limit the OS options available to choose from. Most apps are available across multiple operating systems or are browser-based and can be run in any kiosk browser (found in kiosk software) on any operating system.
Which external devices are needed for the kiosk?
Like the application, certain external devices may only be available for a single operating system. Traditionally, those devices were Microsoft Windows-based and required a Windows OS in order to integrate. In more recent years, Bluetooth and cloud-based technologies have increased the number of options available for iOS and Android solutions as well. Kiosk devices such as credit card readers, barcode readers, receipt printers, facial recognition devices, and accessibility keypads are typically not available across all operating systems. Many use APIs available only for Windows devices. In most cases, the devices that do work with iOS and Android operating systems require an internet connection in order to communicate and do not work locally, as Windows options do.
In the case of Android and iOS, payment devices (such as credit card readers), communicate via the cloud, and communication is only available if there is an internet connection. However, if the app is a native Windows solution, the communication can be local (negating the need for a connection), which allows for accepting payment transactions when the device is offline. For payment devices, there’s greater flexibility and reliability with Windows-based apps in comparison with Android and iOS. With iOS and Android operating systems, connectivity as well as potential latency with cloud-based solutions that can cause potential points of failure.
“The majority of our kiosks and devices are either Windows-based or compatible with Windows giving customers flexible and scalable interoperability. Our focus is on the customer and what we’re hearing is the need for future-focused, self-service solutions like kiosk technology that can adapt as organizations grow. Windows helps to enable this capability.”
Many printers now make use of onboard Bluetooth technology. This means that they may be compatible with iOS, Android, and Windows operating systems. However, Bluetooth options tend to be more expensive. Additionally, printer manufacturers have historically developed hardware with a Windows driver and may not have iOS or Android support.
From an EMV (Europay Mastercard Visa) compliance standpoint, there are more Windows solutions (both from a hardware perspective and from a payment solution provider selection) available. Future-proofing and backward compatibility are extremely important and Windows typically provides that support but Android and iOS do not. This means that when the OS is updated, often legacy programs will not work with the updated OS.
“While I can typically find a payment solution to meet just about any kiosk project’s payment requirements, it is always easier when the application developer is working in Windows. There are so many more feature-rich, pre-certified payment solutions to choose from working in Windows. When developing for Android or iOS the selection becomes much more limited, and their capabilities less robust.”
Microsoft has invested heavily in infrastructure for accessibility on the Windows platform. In addition to OS support, there are more options for accessibility hardware and software. Freedom Scientific’s JAWS text to speech software, for instance, is only available for Windows, not for Android or iOS. It can be highly customized for each kiosk implementation. Native Android and iOS solutions are not very customizable and are only updated when Android or iOS are updated. There are a variety of hardware input devices that can be used with Windows, such as keypads and keyboards. Some of these devices only have Windows APIs, so it is important to check with the manufacturer before selecting an operating system or device.
If accessibility seems like an afterthought for your kiosk experience, consider that over 20% of the United States identifies with having a disability. People with disabilities are an oft overlooked demographic with disposable income like anyone else.
Which OS provides a more secure kiosk experience?
Windows offers native kiosk security functions and kiosk management capabilities for both kiosk management and configuration. Kiosk security and features are available across multiple operating systems, but Microsoft has invested heavily in improving the setup, configuration, and management experience for kiosks. Kiosks running a Windows operating system are typically more easily monitored, updated, and managed remotely due to the extensive native Windows management tools. Android and iOS have not invested in this area as heavily, nor do their platforms offer the same robust focus on business support.
It’s important to consider a variety of factors from application, external devices, accessibility, features, and security, when selecting an operating system for a kiosk.
Dec 14 2019 (Westminster) by Craig Keefner and Kiosk Industry Manufacturer Association
Mass Notification Systems
We see more and more of RFPS for Mass Notification Systems (MNS) and Emergency Alert Systems. These include Crisis Alerts and Alert Systems. Many schools.
As far as Free Mass Notification Systems there are very inexpensive CMS systems that can utilized in that regard and several of them have scope for specific MNS systems.
Below are a couple for review with scope of work examples (real life).
Seems like it would be a great adjunct function for digital signage and CMS systems to offer. They generally are in search of ROI and this would satisfy that requirement and minimize liability for customers with many public customers in mainly unprotected public areas. An idea.
California MNS December 2019 Scope of Work
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29806 California
Government Authority located in California; USA based organization looking for expert vendor for emergency mass notification system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide emergency mass notification system.
– Provide a robust, interactive, reliable, high-speed notification system that can send notifications to thousands of recipients
– Ability to import private, listed, and unlisted call numbers to be updated at a minimum of half-year intervals
– Proposed solution must be an integrated public alert and warning system compliant and compatible and usable at initial installation
– Solution must be designed specifically for emergency notifications using a secure internet-based system
– Solution must have the capability to initiate at least 10,000, 30-second voice messages per hour
– Ability to send multiple notifications at the same time to the same or different recipients
– Ability to prioritize emergency notifications over standard notifications in the message delivery queue
– Able to publish a self-registration web page for residents to opt-in and opt-out
– Ability to initiate and deliver notifications 24 hours a day, 7 days a week, and 365 days per year (24/7/365) with 99.99% availability
– Ability to export existing recipient and contact information to excel or a csv file
– Ability to customize the greeting that precedes a message delivered by voice
– Ability to store and use multiple contact numbers and addresses for each recipient
– Ability to send both a recorded message and a text message in a single notification to all recipients for delivery to appropriate devices
– Ability to create and save pre-recorded voice and text messages for later use in notifications
– Ability to schedule any type of notification to be sent at a future date and time
– Ability to leave a message when a voice-delivered message reaches an answering machine or voicemail
– Ability to search for a geographic location using different criteria
– Ability to use an interactive map through a standard geographical information system format to select a geographic area using polygons and drawing tools.
(2) All questions must be submitted no later than January 10, 2020.
Saint Charles MNS SCOPE OF WORK
The City of Saint Charles, Missouri (hereinafter, the “City”) is a local government in the St. Louis metropolitan area with a population of approximately 65,000. The City is seeking a vendor to provide a Mass Notification & Emergency Alert System (hereinafter, the “System”) that has the capability of mass notification to individuals, as well as targeted messaging to individuals and groups through customized lists and geographic selection.
The proposed solution shall be a single, integrated solution offering comprehensive security and built-in redundancy of operations based on the concept of a unified messaging and communication
application. It should provide for a single, common process to issue alerts or other communication requests over multiple protocols and devices.
Any proposed System shall, at minimum, include the following features:
Integrated Public Alert & Warning System (IPAWS)
Multiple Groups for Messaging (i.e. General Public, Employee Groups, Other Internal Groups, etc.)
Public will be allowed to opt-in and/or opt-out at any time, editing their own information and desired alert types
Emergency & Non-Emergency Messaging via Text, Mobile App, Phone Call (Cellular & Landline), Email, and City’s Social Media
Geo-Targeting Capability (at minimum, point with radius; City prefers free form selection
for targeted distribution)
Unlimited System Users
Unlimited System Administrator Users
Unlimited Calls and/or Text Messages
Initial Training for Administrators (Train the Trainer Approach)
Capable of Creating & Storing Template Messages
Reporting Capabilities (i.e. Pre-Formatted & Ad Hoc Reporting Tools)
SYSTEM ARCHITECTURE, INFRASTRUCTURE & SECURITY
System shall be fully hosted by Vendor requiring no additional hardware, equipment, storage, etc. by City
System shall be web-based providing the City the ability to access the System via a secure internet connection from any computer, tablet, or smartphone to send alerts and notifications.
The Christina School District is soliciting competitive proposals to provide a modern, robust communication and engagement solution. This solution must include website design, development and hosting, a mass notification system, and a mobile application.
This request for proposals (“RFP”) is issued pursuant to 29 Del. C. §§ 6981 and 6982.
Issued By:Virginia Community College Shared Services Center
Type:Request for Proposals (RFP)
Category:Non-Professional Services – Technology
Work Location: Various
Description:The purpose of this RFP is to solicit sealed proposals to establish a contract(s) through competitive negotiations for the purchase of a commercially available web based emergency alert notification system including implementation and training for the Virginia Community College System including its 23 colleges.
Fire and Medical Alert Systems (34015)
Emergency Radio/Telephone Systems (411, 911 etc. Dispatch) (83845)
Audiotex Voice Response Systems (88316)
Voice Mail Systems (88390)
Telecommunication Services (Not Otherwise Classified) (91579)
Warning System Services, Citizen (91595)
Alarm Services (99005)
Disaster Preparedness/Emergency Planning Services (99029)
Emergency Mass Communications Solution Bid Solicitation: S-16500-00000005 Header Information Bid Number: S-16500-00000005 Description: Emergency Mass Communications Solution Bid Opening Date: 05/13/2019 02:00:00 PM Purchaser: Erin Smith Organization: Secretary of State Department: 16506 – Information Systems Location: ISCIO – Office of the CIO Fiscal Year: 19 Type Code: Allow Electronic Quote: Yes Alternate Id: Required Date: Available Date : 04/22/2019 02:00:00 PM Info Contact: Contact Erin Smith at 503-986-2270 or via email at email@example.com Bid Type: OPEN Informal Bid Flag: No Purchase Method: Open Market Pre Bid Conference: Bulletin Desc: Proposers are required to submit a written proposal covering the content requirements specified in the attached solicitation document. Vendors proposing qualifying products may be invited to perform a virtual demo for the agency. See the Attachments tab for complete information. Ship-to Address: Information Systems Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: firstname.lastname@example.org Phone: (503)986-0505 Bill-to Address: Business Services Division 255 Capitol St. NE Suite 180 Salem, OR 97310 US Email: email@example.com Phone: (503)986-2204 Print Format: File Attachments: Intermediate RFP – Emergency Mass Communications Solution.pdf Form Attachments: Item Information Item # 2: ( 990 – 39 ) Vendors must attach their pricing, as per the Proposal Content Requirements (see the Attachments tab). Agency is seeking a web-hosted, software-based Emergency Mass Communications Solution, and is requesting pricing and proposed costs for software and support. (Note that pricing has been disabled for this item. All pricing must be included as an attachment to your Quote.) NIGP Code: 990-39 Emergency Systems Monitoring Service to include Alarms and Operational Readiness Reporting Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 LUMP SUM – Lump Sum Manufacturer: Brand: Model: Make: Packaging:
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Mass Notification System (MNS) & Emergency Alert Systems was last modified: December 14th, 2019 by News Editor
WESTMINSTER, Colo.–(BUSINESS WIRE)–KMA’s ADA & Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires & telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.
In tandem with the research panel, KMA invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA at our recent meeting with the U.S. Access Board in Washington, DC. Take the quiz here.
NRF 2020 – Visit with us in NYC on January 12-14 at NRF 2020 at booth 1703. For a complete preview of KMA companies at NRF you can read our NRF 2020 Preview.
Vispero And Storm Interface Collaborate To Provide Accessible Interactive Kiosk Solution
December 4, 2019
CLEARWATER, Fla., Dec. 4, 2019 — Vispero, the world’s leading assistive technology provider for the visually impaired, is excited to share news of a partnership between Vispero and Storm Interface, combining the JAWS® screen reader with Storm’s assistive technology products to create the most accessible kiosk experience for users who are blind, have low vision, or limited dexterity.
According to Matt Ater, Vice President of Business Development at Vispero, “Storm Interface’s dedication to a usable and accessible experience equals Vispero’s ongoing mission to serve users who are blind or who have low vision. The partnership between Storm and Vispero brings together two leaders in assistive technology and establishes greater usability of kiosks.”
The kiosk version of JAWS software has added support to make it easier than ever to integrate Storm Assistive Technology devices into a kiosk solution. Peter Jarvis, Storm Interface Vice President, shares, “Storm is delighted with the additional functionality provided by the screen reader in JAWS. This additional functionality will deliver a more complete and accessible experience for users of Storm ATP (Assistive Technology Products).”
JAWS Kiosk features that support Storm-ATP Devices include the ability to autostart JAWS upon insertion of headphones, the delivery of a custom welcome message, standardized keypad integration, the ability to customize additional button functionality, and an auto stop/session end function upon the removal of headphones.
Mark Riccobono, President of the National Federation of the Blind states, “Members of the National Federation of the Blind applaud the collaboration between Vispero and Storm Interface toward the continued development and implementation of accessible kiosk systems. As kiosks are an ever-growing gateway to banking, shopping, accessing healthcare, and applying for and receiving public services, it is essential that the blind have access to these systems in order to live the lives we want. We appreciate that both Vispero and Storm Interface have been, and will continue to be, receptive to the feedback and recommendations of the nation’s blind.”
This collaboration will help kiosk manufacturers meet accessibility requirements for federal government, banking, healthcare, hospitality, retail, transportation, and more.
About Storm Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices for more than 30 years. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their “RNIB Tried and Tested” program.
About JAWS Kiosk JAWS Kiosk is a collaboration between The Paciello Group (TPG) and Freedom Scientific (sister companies under Vispero) which provides JAWS screen reading software for kiosks, technical implementation, and consulting services.
Contact Laura Boniello Miller at firstname.lastname@example.org or your TPG sales representative for information.
Below and attached please find the press release with more details.
SAN DIEGO – December 6, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to be exhibiting at this year’s Baseball Trade Show during the Minor League Baseball (MiLB) Baseball Winter Meetings, December 8-12, 2019.
Exhibiting at Booth #514, Peerless-AV and its team of experts will be showcasing a variety of AV solutions, including the UltraView™ UHD Outdoor TVs as well as the Smart City Kiosk. The solutions on display have been incorporated into stadiums and are proving to create a positive experience for fans and staff alike, keeping attendees and staff updated with scores, weather trends, social media updates, and more. In attendance from the Peerless-AV team include CEO, John Potts, Executive Vice President, Nick Belcore, Vice President of Sales, North America and APAC, Brian McClimans, Senior Director of National Accounts, Rich Fiorino, and Senior Director of Business Development, Kevin McDonald.
“Working with MiLB and collaborating together on optimizing fan engagement in stadiums across the U.S has demonstrated the positive impact that digital signage and AV can have on the fan experience,” said Nick Belcore, Executive Vice President, Peerless-AV. “With new sports venues costing up to one billion dollars, franchises are deploying partners like Peerless-AV to consult on and implement technology to provide a digital platform for fans to engage in a way that is most relevant to them. The result is an optimized experience for a significant diversity of fans.”
Earlier in 2019, Peerless-AV began a multi-year partnership with the MiLB to become the league’s “Official Digital Display Partner.” By the end of 2020, Peerless-AV plans to have its AV technology in over 40 MiLB stadiums across the U.S.
The MiLB Winter Meeting brings baseball executives and industry leaders together for 5 days of networking, informational workshops, discussion of innovative industry trends, and the exchange of new ideas as well as best practices. Events include the Diversity in Sport Forum, the PBEO Job Fair, the Women in Baseball Leadership event, Baseball Gala, and more.
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.
KMA’s Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted are invited to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires and telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.
How to Join
To register for the KMA Research Panel please fill out the form below or call 1-720-324-1837.
Types of Research
KMA is committed to learning more about the interests of the blind and partially sighted community across the world. Panel members will be asked, at different times during the year, to participate in information-gathering projects, which may include:
A focus group is a form of research in which a group of people share their perceptions, opinions, beliefs and attitudes towards a product, service, concept or advertisement. Questions are asked by a moderator in an interactive group setting.
Online surveys are usually used with a large group of people so the answers can be statistically reviewed and analyzed. This type of survey can range from being short with just a couple of questions or long with in-depth areas being explored with many questions.
A telephone interview is a process of data collection using a standardized questionnaire and calling panel members. It is a great alternative when online access isn’t the preference for respondents.
Join Our Accessibility Research Panel was last modified: December 2nd, 2019 by News Editor
“There are 750 Moe’s Southwest Grill locations in the country. We’re going to be the first of what we’re calling all-digital Moe’s,” Mike Geiger told KDKA money editor Jon Delano on Tuesday.
All-digital, meaning you order and pay for your food on an app or at a kiosk, said Geiger, who owns eight Moe’s in this region with his partner.
“With the age of the audience and the desire of less interaction and quicker service of that audience, we want to meet what our customers want,” added Geiger.
“Millennials love the kiosks because they grew up in the technological realm where they’re interacting with phones and with tablets all the time. So this is just a natural progression for them,” said David Anzia, senior vice president at Frank Mayer and Associates, a company that designs and sells kiosks to restaurants.
Anzia said both customers and restaurants like them.
“One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on the orders that are being placed by the customers.”
According to a survey by the National Restaurant Association, 38 percent of millennials have already ordered food via kiosk versus 18 percent of baby boomers.
As digital signage and kiosks of self-service devices gradually move from indoor lobbies to semi-outdoor and outdoor locations, TDSTOUCH has introduced the 37 series industrial touch displays to meet the needs of a stable 7 day X 24 hour operation in a complex external environment. 37 series industrial displays have the following features:
3MM thick aluminum alloy front panel, anti-collision
front frame conforms to IP65 level protection standard
10 point projection capacitive touch screen
touch cover explosion-proof treatment, hardness up to 7H
anti-interference industrial grade driver board
brightness can be customized
automatic adjustment according to ambient light
both rear mounting hole and VESA hole can be installed
support operating temperature range -10 degrees to 55 degrees
TDS37 series can provide 10.1 inch / 21.5/15.6/17/18.5/19/10.4/15 inch a variety of sizes, according to the customer can choose different application configuration. For more product information, please visit our website or contact our office.
Excerpt: Kiosks that handle cash and other forms of payment are the most complex of self service kiosk designs. Don’t trust just anyone to design and manufacture your next financial service kiosk. Led by Olea Kiosks we work with best-in-class partners to bring you a complete bill payment solution.
Payment Solutions cover a large range of situations from the simple purchase to more complex deployments.
We offer two turnkey solutions at this time: The Caddo and also the The Creek. Bill payment available for purchase, lease or operation (revenue share) and beginning at $30K complete solution.
We offer three different base + custom models for bill payment.
Applications range from your basic bill payment (paying your Comcast bill for example) to alimony to robust mobile bill pay. Indoor, Outdoor, Wall Mount, Standup, Countertop, Drive Thru.
Underbanked, non-banked and the kiosk industry
Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.
Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay. 30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.
So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.
Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.
Centralized electronic bill presentment and payment portal for customers of the city.
– Provide custom API’s or batch process to support non-integrated systems.
– Provide self-service abilities such as AutoPay, interactive pay by text, interactive email, and scheduled payment sign ups.
– Provide ability to pre-authorized payments including sending notification for expiring credit cards and utilize available database from visa and Mastercard. Manage rejected payments, sending notification to the customer and notifying city staff.
– Provide self-service to start or stop utility service or edit customer information on existing utility account. Or automatically generate orders for agency and provide an upload process for ownership and lease documents.
– Customer service rep assisted IVR capability. Provide the ability to track a customer’s call in-progress when passed to IVR for payment and assist customer needs if they need CSR (customer service rep) assistance.
– Ability to send friendly reminders, courtesy interactive email notifications and SMS text to accounts with a balance due.
– Automatic account linking for customers with multiple accounts, including linking of different bill types in single customer view.
– View multiple bills with a ‘consolidated’ view.
– Single payment capability for multiple bills and multiple bill types, and correct application of relevant service fees.
– Provide an itemized detailed receipt where one or multiple services are being paid for, and indicate where service fees are being charged to the customer.
– Provide ability to make payments via Web, Mobile, IVR, Kiosks, and POS systems.
– Reconciliation and reporting capabilities. Create adhoc and custom reports during implementation phase to meet our requirements.
– Implementation services.
– On-going technical support and maintenance of the portal site.
– Detailed reporting for fee statements and most efficient solution for charging fees.
– Flexible solution allowing the city to absorb credit card fees for most transactions and pass along credit card fees for selected transactions.
– Product and solution will be in compliance with city specific rules governing transaction fees or service fees.
– Allow the following transaction types: Credit Card, Debit, Check, Cash, ACH and trust account payments.
– Portal shall provide for payments and funds from different departments to be directly deposited into proper city account with unique identifiers to ensure that the funds are appropriately credited to the respective accounts.
– Handle dispute resolution and repudiation for non-ACH transactions.
– PCI Level 1 compliance and other information security standards.
– Allow point-of-sale (POS) transactions in various locations across multiple departments to include cashier stations, wireless transactions (kiosks) and portable device card transactions for use in the field. Provide necessary equipment for these services.
– Provide necessary equipment for these services.
– Provide citizen mobile application for web portal (iPhone, Android, tablet device, etc.) or provide mobile adaptive website
– Provide continuous availability of web portal with system redundancy and “up-time” guarantees or contingencies.
– Help desk and assistance point of contact for both the citizens or users of the portal and city administrators and accounting personnel.
– Provide the ability to utilize chip technology or develop in the future.
(2) Contract term will be one year.
Bill Payment News Release — Here is preliminary presss release on the Franklin
Olea Kiosks Introduces The Franklin Bill Pay Kiosk
LOS ANGELES, Calif., October 9, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Pay kiosk as the newest addition to its self-service line-up. This secure and versatile kiosk is built to handle payments of any kind, anywhere.
The Franklin Bill Pay kiosk has the ability to accept and dispense dollar bills, dispense coins, read checks and take credit card payments. Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.
This kiosk was introduced for those industries that still have a high number of cash-paying customers. “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers and compatibility with almost any software application.
The Franklin is perfect for any cash-paying application including Bill Payment, Retail Transactions, Ticketing, Food Ordering, and Hotel Check-in which makes it an ideal candidate for casinos as they can deploy the same look and feel across a number of different guest services. (if we can get the Casino page updated we can link it here)
The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17. Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, betting applications and food ordering. You can find more information here:
Can technology finally help improve one of the biggest pain points in the game-day experience, namely waiting in line for concessions? At the Denver Broncos’ Empower Field at Mile High, a number of new technology initiatives debuted this year, all designed to improve the fan experience around concession purchases by providing more choice and streamlined checkout procedures.
While there are no hard numbers yet on the experiments, a Mobile Sports Report visit to Mile High earlier this year saw heavy use of the new technologies, which mainly include touch-screen ordering and payment systems as well as an innovative visual-recognition device to tabulate items in grab-and-go scenarios. A few quick interviews with fans at the stands got mixed reactions on whether or not the new technology actually speeded up the processes, but some stopwatch clocking showed speedy checkouts, especially those using the visual-recognition technology, where items are placed on a scanner bed which then quickly recognizes and tabulates the total on an attached payment screen.
For those of us who are now (maybe unwillingly) becoming accustomed to checking out our own items at supermarket self-checkout terminals, the Broncos’ stands that utilize the visual-recognition devices (from a company called Mashgin) are far easier to use than trying to scan a barcode for each item. At Mile High, the scanners are the perfect endpoint for a series of stands called “Drink MKT,” which are basically spaces with coolers filled with multiple beverage choices, from bottled water through multiple types of beer and other alcoholic drinks, including $100 bottles of John Elway Cabernet. At those stands fans simply walk in, choose what they want from a cooler and queue up for the scanners. When items are placed on the scanner beds the system’s cameras detect the items and generate a total bill, which is paid for by credit card on an attached terminal. Human-staff intervention is only needed to check IDs and to help fans open up the beverages before they leave the stand.
Editors note: lots of pictures included in original article
Presto has been selected to deploy its industry-leading pay-at-table tablets at participating Denny’s restaurants across America
Presto, the restaurant industry’s end-to-end front-of-house (FOH) technology platform, has been selected by Denny’s, one of America’s largest full-service family restaurant chains, as the exclusive provider of its guest-facing pay-at-table solution. The solution is designed to provide a superior guest experience, real time payments, and a range of operational benefits.
This partnership with Presto will enable Denny’s to offer their guests a powerful, next generation pay-at-table experience. It will also deliver a significant return on investment by generating additional revenue streams, faster table turns, low processing costs, and improved loyalty program enrollments leading to more repeat visits. The Presto tabletop tablets have an intuitive user interface offering other rich guest features such as consumer feedback surveys and loyalty program integration. They have a low profile and space-saving industrial design, which does not intrude upon the dining experience.
Before making this strategic decision, Denny’s conducted a thorough evaluation of Presto through pilot testing. The Presto tabletop tablets proved to be easy to use and were well received by both restaurant staff and guests. Denny’s was also able to identify and measure a variety of tangible benefits generated by Presto. These include improvements in staff efficiency, generation of a robust premium content revenue stream, and a significant increase in guest feedback via Presto’s survey feature.
“We like to empower our operators with solutions that make sense for their business,” said Dave Coltrin, Denny’s Vice President of Guest Experience & Marketing Intelligence. “Presto’s next-generation tabletop tablets present a unique, cost-effective opportunity for our operators to deliver a superior guest experience and streamline in-restaurant operations.”
Presto tabletop tablets are the most secure and support the widest range of pay-at-table options in the industry. They are also a unique platform to offer promotions, upsells, entertainment, and guest surveys — all of which can be refreshed every couple of days. Presto’s pay-at-table experience supports all the latest EMV and mobile payment technologies, including Apple Pay, Android Pay, Samsung Pay, Chip-and-PIN, Chip-and-Signature and PIN-Debit.
“We are excited to be selected by Denny’s as their exclusive pay-at-table technology partner,” said Rajat Suri, Founder and CEO of Presto. “This is a validation of the strong value offered by the Presto platform and Denny’s desire to bring the most innovative technologies to their operators.”
With Presto, Denny’s guests will also benefit from the industry’s highest standard of payment security (that includes full P2PE encryption) and the fact that they can pay at the table without giving up control of their credit or debit card. After payment, receipts can be automatically emailed for signed-in guests, saving paper and maximizing convenience.
Denny’s is one of America’s largest full-service family restaurant chains, currently operating more than 1,700 franchised, licensed, and company-owned restaurants across the United States, Canada, Puerto Rico, Mexico, Philippines, New Zealand, Honduras, the United Arab Emirates, Costa Rica, Guam, Guatemala, the United Kingdom, Aruba, El Salvador, and Indonesia.
Founded in 2008 at the Massachusetts Institute of Technology (MIT) and now based in Silicon Valley, California, Presto is transforming the age-old restaurant industry through the creation of innovative, enterprise-grade technologies. Offering the industry’s end-to-end front-of-house (FOH) technology platform, Presto enables revenue growth and profitability while enhancing guest experience. The highly customizable platform includes powerful solutions for guests (kiosk, mobile, tabletop), servers (server handheld, line buster, wearable), and managers (analytics, AI, computer vision). Presto is currently the leading provider of front-of-house technology in the industry and is used by 10 out of the top 20 restaurant chains in the U.S. including Applebee’s, Denny’s, and Outback Steakhouse.
Dennys Tablet Kiosk – Presto Selected Exclusive Pay-At-Table Technology was last modified: November 21st, 2019 by News Editor
60% of under 45s prefer kiosks over cashier ordering
75% that order online also order in-store
And drum roll… – Customer that create their own order 30% more – >60% leave when more than 7 customer are inline
QSR consumers have heightened digital expectations and restaurant operators struggle to keep pace. Consumers are increasingly savvy and expect a highly personalized experience, one that is consistent across channels. Each time a consumer is exposed to an improved digital experience (i.e., Amazon, Google), their expectations are reset to a new higher level. How can restaurant operators gain a QSR advantage in this digital transformation?
To better understand this growing trend, KIOSK Information Systems and Hathway developed an industry survey and white paper. Results from this survey provide insights into QSR purchasing behaviors and customer preferences that pinpoint which factors can actually improve the customer experience and help drive significant gains.
Download the full case study
How Self-Service Solutions Drive QSR Through Improved Customer Experience was last modified: January 1st, 2020 by News Editor
Perhaps an item you tried to scan didn’t have a barcode, so — pressed for time — you slipped it into your bag without paying, instead of flagging down a store employee for assistance.
You felt justified given the circumstances and figured the risk of getting caught was low. U.K. criminologist Adrian Beck calls this a crime of opportunity, one that’s turning average shoppers into “part-time thieves.”
“These aren’t people who are setting out in the day going, ‘You know what, I’m now going to go and steal some items from retailers,'” he said. “They’re just taking the opportunity that they are presented with at these machines.”
From 2016 to 2018, Beck studied retail sales losses caused by self-checkout theft and honest mistakes made by customers scanning their own items. The emeritus professor at the University of Leicester said it’s hard to differentiate between the two acts, because a customer’s intent is unknown.
Self Service ADA Accessibility Requirements and Quiz
Kiosk Industry and KMA are offering a free consultation for ADA and Accessibility for your self-service project. Also to assist, a downloadable PDF with current ADA, Section 508 and ACA regulations that are currently mandated.
Excerpt below —
Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that the units be ADA-compliant. We see many requests for proposals from city, state and federal agencies where that one line is the only line about ADA.
Almost all kiosks are ADA-compliant, to a degree. Most all likely will observe basic reach requirements but that is only one of over 30 standing regulations concerning hardware. And there are another 30 or so which apply to the software and interface.
So, go ahead and test your knowledge. You can also schedule a free consultation.
Editors Note: We never understood why McDonalds totally avoided cash for its customers. The demographics would seem to require cash in order to serve customers. This is almost considering some users “disabled” and cannot be serviced at the kiosks and must go to the counter. Cash2Card systems tied in with biometric facial recognition and loyalty would seem to be a magnitude more effective. The only variable being cash collection at the service machine.
Excerpt from Financial Post — McDonald’s Corp. has pitched self-ordering kiosks as a key part of its plans to boost sales by improving technology and renovating restaurants. But it turns out the kiosks aren’t usable by a significant slice of McDonald’s customers: cash payers.
The Big Mac seller is leaning hard into digital ordering and technology improvements to attract on-the-go customers, but a recent test shows the kiosks may need to be replaced or retrofitted to accommodate cash transactions. About 6.5 per cent — or 8.4 million — of U.S. households don’t have a bank account or a debit or credit card, preventing them from using McDonald’s kiosks that are in about 9,000 domestic locations.
Interactive touchscreens come in several varieties. Here’s a quick overview of the types and the applications to which each is best suited. Whitepaper byOlea Kiosks
Although interactive touchscreens have been around in one form or another since the late 1970s, over the past 10 years or so they’ve become an integral part of our lives.
In fact, thanks to the iPhone, tablet computers and similar devices, we’ve become accustomed to the idea that we should be able to touch the screens we see and get a reaction. Interactive touchscreens are a central feature of devices ranging from ATMs to wayfinding kiosks to the photo kiosks common in drugstores around the country.
A Research and Markets study valued the size of the interactive display market at $9.9 billion in 2015, with that market estimated to increase at a compound annual growth rate of 15.5 percent over the next five years, reaching $26.9 billion by 2022.
Interactive displays include a variety of technologies, though, and not every technology is suited to every application.
Stacking them up
According to the industry trade publication Control Design, there are five main types of touchscreens: resistive touch, infrared touch, surface capacitive, surface acoustical wave and projected capacitive. Each has its advantages, disadvantages and applications for which it is best suited.
A resistive touchscreen is made up of several thin layers, including two electrically resistive layers facing each other with a thin gap between. When the top layer is touched, the two layers connect and the screen detects the position of that touch.
“Resistive touch is a very old technology that some companies still offer as their go-to,” said Frank Olea, CEO of Olea Kiosks.
“It works great in places with dust and grease, such as fast food restaurants, and its low price point can make it attractive for those with a limited budget,” Olea said. “I personally don’t care for it because it makes the image on the screen appear hazy and it wears out over time.”
In addition, resistive-touch screens are unable to perform the multitouch functions that are becoming increasingly popular.
For very large displays, infrared touch is the most common application. Instead of a sandwich of screens, infrared touchscreens use IR emitters and receivers to create an invisible grid of beams across the display surface. When an object such as a finger interrupts the grid, sensors on the display are able to locate the exact point.
Advantages of infrared touch are excellent image quality and a long life, and they work great for gesture-based applications. In addition, scratches on the screen itself won’t affect functionality. In many cases, touch capability can be added to a display through the use of a third-party overlay placed on the existing screen.
On the downside, infrared touchscreens are susceptible to accidental activation and malfunctions due to dirt or grease buildup. They’re also not suited to outdoor applications. In addition, while adding an overlay is a relatively quick way to convert a large display into a touchscreen, extra care must be taken in mounting that overlay to ensure touches match the image displayed on the screen.
Surface Capacitive Touchscreeens
Surface capacitive screens have a connective coating applied to the front surface and a small voltage is applied to each corner. Touching the screen creates a voltage drop, with sensors on the screen using that drop to pinpoint the location of that touch. Advantages of surface capacitive technology include low cost and a resistance to environmental factors, while disadvantages include an inability to withstand heavy use and a lack of multitouch capability. Those screens are also limited to finger touches; the technology won’t work if the user is wearing gloves. DVD rental company Redbox uses surface capacitive screens in their kiosks.
Multitouch Touchscreen Technology
Other types of touchscreen tech offer the potential of more complicated functions thanks to their ability to sense several touches at the same time. Multitouch applications might include functions performed with two or more fingers, such as pinching or zooming of images. Larger displays might allow for interaction using two hands or even two users.
Surface acoustic wave or SAW displays use piezoelectric transducers and receivers along the sides of the screen to create a grid of invisible ultrasonic waves on the surface. A portion of the wave is absorbed when the screen is touched, with that disruption tracked to locate the touch point.
“We tend to lead with surface acoustic wave,” Olea said.
“The transparency of the glass on an SAW panel is pretty good and the touch tends to be very stable and not require frequent calibration,” he said. “On the other hand, it doesn’t work well outdoors or anywhere there is grease or high amounts of dust, such as near parking lots, in warehouses things like that. Also, you can do 2-point touch on SAW although pinching, zooming, and applications such as on-screen signatures don’t work very well.”
Projected Capacitive or PCap Touchscreens
Last on the list of dominant touch technologies is projected capacitive technology. PCAP is a relative of capacitive touch, with the key difference being that they can be used with a stylus or a gloved finger. Projected capacitive touchscreens are built by layering a matrix of rows and columns of conductive material on sheets of glass. Voltage applied to the matrix creates a uniform electrostatic field, which is distorted when a conductive object comes into contact with the screen. That distortion serves to pinpoint the touch.
Projected capacitive and its cousin surface capacitive are relatively new technologies, similar to what’s in a smartphone. Both offer opportunities not possible with resistive and infrared touch screens.
“Capacitive technology is born and bred for multi-touch,” Olea said. “And because the touch technology is embedded in the glass it offers superior resistance to wear, vandalism and gives you a very clear, bright screen.”
Olea uses projected capacitive technology in all of its outdoor kiosk products.
“Projected capacitive screens are still fairly expensive compared with other types of touchscreens, mostly because the technology is new and there isn’t a ton of high-quality manufacturers out there making them,” Olea said. “Metal can also interfere with the function of the PCAP technology, so the integrator or kiosk designer should know what they are doing to ensure the product works as advertised.”
Choosing a Touchscreen
The final determination
Ultimately, the type of touchscreen a deployer chooses to incorporate into their application will be determined by factors including the deployer’s budget, the environment in which the device will be placed, the function the device will perform and the deployer’s plans for any future applications.
Order entry screens in the kitchens of a small fast-food restaurant chains would obviously call for resistive touch technology, for example, while a 72-inch display in a hotel lobby or shopping mall would call for infrared touch. An “endless aisle” or catalogue lookup kiosk where a shopper may want to enlarge an image of a particular product might work fine with a surface acoustic wave or surface capacitive screen, while wayfinding kiosks on a college campus or city street would likely call for projected capacitive technology.
Perhaps the deployer has plans to implement more advanced functions down the road, and wants to future-proof their investment. In that case, they may need to choose between a surface capacitive or projective capacitive screen.
At the end of the day, the best way to choose a touchscreen best suited to the application for which it will be used is to work with an experienced kiosk vendor who is well-versed in the ever-changing regulatory environment. Olea Kiosks stands ready to help.
ADA and Accessibility Touchscreen Access
One interesting aspect of touchscreens is which ones should I use for disabled users with prosthetics?
The answer is you need to use Infrared or Resistive touch technology as the prosthetic will generally not have a path to ground and that is required for something like PCap.
Unattended Card Payments Inc. KIF Now PCI P2PE Validation
PRESS RELEASE UPDATED: NOV 6, 2019 07:00 PST
LAS VEGAS, November 6, 2019 (Newswire.com) – Unattended Card Payments Inc. (UCP), a leading Value Added Reseller of payment devices for self-service kiosks, announced today that its Key Injection Facility (KIF) located in Las Vegas, Nevada, has been validated for Point-to-Point Encryption (P2PE) by the PCI Security and Standards Council.
UCP’s KIF is a secure facility where the injection of point-to-point encryption keys takes place. The KIF is in compliance with strictly defined procedures concerning the sharing, safeguarding, and injection of P2PE keys, as well as the proper storage and tracking of payment terminals throughout their journey to the merchant’s deployment location. UCP’s KIF is purpose-built to support the injection of unattended payment devices, also known as Cardholder-Activated Terminals (CATs). Many self-service PIN pads and card readers are equipped with anti-removal sensors that play a role in ensuring devices in the field cannot be removed and substituted with rogue devices that cybercriminals use to collect credit card information. These anti-removal sensors also come into play when these devices are configured and key-injected, which is the catalyst behind UCP’s unique KIF design.
UCP’s President of North American Operations, Robert Chilcoat, said, “Having our KIF PCI P2PE Validated will open a lot of doors. It gives us the opportunity to partner with industry-leading P2PE Solution Providers and help their merchant clients provide their customers with the security and privacy of data they expect. At UCP, we strive to stay up to date and in the know with ever-evolving industry standards in parallel with offering top-notch services and support.”
Companies are always looking for ways to engage with their customers and involve them in the sales process. In addition, these same practices can ease the workload of a business’s employees as an added benefit. Many businesses, including fast-food restaurants, airports, and gaming companies, have been utilizing self-service terminals or kiosks for those very same purposes. Identiv has been working with these point-of-sale technologies to help them incorporate the most fitting contactless near field communication (NFC) solutions.
It’s common knowledge that people rely on their cell phones for just about everything. Customers have been increasingly using their mobile devices for product verification and scanning — for everything from boarding passes to movie tickets. As Apple recently has begun opening up the capabilities for NFC on its devices, this trend stands to grow even more within the kiosk industry and with other point-of-sale (POS) technologies.
To that end, Identiv is proud to announce that, to further develop our presence among these solutions, we have joined the Kiosk Manufacturers Association (KMA). The KMA is a global, not-for-profit organization that devotes itself to best practices for kiosks or self-service options, and it is supported by kiosk software, manufacturing, and support companies. This association releases white papers and other valuable pieces of research and market insight that share valuable and specific knowledge for kiosk- and POS-related companies.
We’re thrilled to be a part of KMA, and plan to stay up-to-date and involved with the industry. By being more closely tied to this organization and the needs and concerns of its members, the developments of the member companies, and their aims for expansion, we hope to act as a resource and advisor for how they can best utilize the latest NFC technologies.
Identiv offers a host of smart card modules that fit kiosks, terminals, vending machines and many other applications. This includes our uTrust 3712, 4511, 4501, 5501, 3501, and 3500 offerings, among others. We certainly think this area is expanding and well poised for growth into the future. Check out the complete line-up of Identiv’s Smart Card Reader Modules and feel free to reach out to email@example.com or call +1 888.809.8880 with any questions
NFC Kiosks – Identiv Increases Focus on Kiosks, Joins KMA was last modified: November 5th, 2019 by News Editor
A great number of businesses depend on ease of access and ease of use, and when it comes to gambling, that’s becoming more and more non-negotiable as the industry’s scenario is already set towards a booming future as more states across the country are legalizing gambling and sports betting kiosks.
Like KI mentioned in a past article: “According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
These opportunities are being capitalized in the form of Sports Betting Kiosks. They will increase revenues generated from the newly-improved customer experience – a win-win scenario already used in fast-food chains, for example.
Betting Kiosks are computer terminals that offer direct access to sports betting apps, they accept a variety of forms of payment, including cash, credit cards, voucher or money on player’s account cards, and are designed to be user-friendly. If you’ve dealt with a smart phone or a tablet before, you already know how to operate a Kiosk.
If you think of a bet that you can make at a window, you can make it at the Kiosk. This will empower the gambler to evaluate his options at his own pace and reduce waiting time as they will be able to place the bets whenever they please, not having to stand in lines. This is also more appealing for bettors with little to no experience, thus eliminating some intimidating obstacles that would prevent some people from entering the betting market.
You can opt to make live bets as the Kiosks feed you multiple sports events in real time with live odds or place several bets in one session and move on. Imagine you are betting tennis, during the US Open. You can cash out or change your bet during the course of the games.
Being able to see available balance and possible betting outcomes are features that help streamline the betting process and have better control over the session, which also entices new players.
Also, as time goes by and people get more familiarized with the digital method of betting and what a Kiosk has to offer, it will feel more natural to wager.
There are several companies (Kambi, SB Tech, IGT, etc) that distribute these Sports Betting Kiosks and between these several brands you’ll find that the wagering options available are those in your standard betting sites or apps, but also include many other advantages, such as:
Users profiles with their balance, live amount wagered and account info
Prop bets, over/unders, parlays, etc
Search by Player or Team
Quick access to preferred sports/events
Funding Kiosks with membership accounts
Event streaming selection
On-screen tutorials to guide bettors
Associated mobile apps
Kambi, the provider for SugarHouse, Rivers and Parx and two OTB parlors, reported that roughly 75% of bets are made using a Kiosk, and specified that on one location, that number is a staggering 88%.
Sports Betting Kiosks are setting themselves to become a smash hit for casino owners. The required maintenance is low and there are no wages, health insurance or paid vacations to be taken into account when budgeting your operations. Seems the logical to opt for a business strategy that will:
Improve customer accessibility
Increase business volume
Reduce waiting time for customers
Simplify the betting process
Provide more options to cash out the winnings
Offer the same amount of wagering options as the traditional method
Editors Note: Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated.
Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.
Customers with disabilities are often left out of the interactive experience due to the misconception that guests who are blind or who have low vision are more easily satisfied with the assistance of an in-person attendant. Yet this alternative does not provide an experience comparable to that of a non-visually impaired patron. Most people with disabilities do not want to be treated any differently from anyone else, and an in-person attendant often serves as a reminder of their disability.
The Future of Kiosks in the Restaurant Industry
Kiosks allow users to avoid lines and oftentimes allow them a greater ability to customize their order. Kiosk deployers typically attempt to design the kiosk interface to decrease the time it takes for a user to place an order. No one – neither the restaurant nor the restaurant patron – is well-served if the time it takes to place an order on a kiosk is significantly slower for users with disabilities and requires additional human assistance.
Restaurant self-service kiosks are currently deployed in leading restaurant chains such as Taco Bell, KFC, Panera Bread, Wendy’s, Subway, and Dunkin’ Donuts via both pilots and full international rollouts. Additionally, tabletop ordering or payment tablets are used in TGI Fridays, Olive Garden, Friendly’s, Tropical Smoothie, and Chili’s, to name a few. Self-ordering and self-service POS solutions are running apps such as Appetize, Tillster, and Ziosk. In these examples, the user experience should be accessible for all patrons, whether on a robust kiosk enclosure or a small handheld tablet.
Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.
What to Expect in a World Where States Can Legalize Sports Betting
Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.
Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.
The Impact of Sports Betting Kiosks
With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.
Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.
Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.
Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.
Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.
West Virginia sports betting sites
West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.
Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.
Mississippi sports betting sites
Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.
Benefits of Betting Kiosks
Line queue management for burst cycles
Increased betting revenues for operators
Higher wagering levels
Operators optimize their labor costs
Accept cash, winning tickets, and vouchers
Provide ADA accessible betting options for customers
Background – Fixed odds betting terminal
A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law. Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%. Fixed odds betting terminals were introduced to UK shops in 2001.
The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500. Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs). Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.
Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.
We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds.
WHO WE ARE
Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions.
At our purpose-built UK headquarters, we combine dynamic workspace, showroom, warehouse, factory and production lines. In total we have over 50,000 sqft of the very latest energy efficient facilities where we are investing in extensive R&D and creating a dynamic, flourishing workplace.
Our highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale roll outs of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, evoke creative have the experience and capacity needed for your digital transformation.
We’ve won awards for our cutting edge design, our manufacturing quality and our people-centric business.
Evoke works with forward-thinking businesses around the world to design, manufacture, and implement the latest digital solutions both out-of-box and as part of our bespoke service. Our product range includes everything you need for your digital transformation: self-service ordering, digital signage, interactive experiences, video walls, RFID and payment, all supported by tried and tested software solutions and integrated with your existing systems.