Category Archives: picks

Picks are the most newsworthy of articles posts on the site.

Olea Kiosks Introduces The Franklin Bill Payment Kiosk at G2E

Olea G2E Press Release

Franklin Bill Payment KioskLOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services.

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Detroit Smart City Kiosks Privacy Concerns

Detroit Smart City Kiosks NO Cameras Allowed

Excerpt from Detroit News – Oct 8, 2019

peerless smart city kiosk image
Example of smart city kiosk this one by Peerless-AV

Detroit — Dozens of interactive booths with free Wi-Fi, suggestions for dining and shopping or finding an open shelter bed for the homeless might soon be sprouting up downtown.

The Downtown Detroit Partnership has entered into a 15-year agreement with Ohio-based IKE Smart City that calls for the installation of at least 30 kiosks in the city’s core and neighborhood districts, said Eric Larson, the partnership’s CEO.

The new technology is planned amid tensions in Detroit over privacy concerns tied to the use of traffic-mounted cameras, real-time feeds to the police department’s crime center and facial recognition software.

The kiosk technology — often equipped with high-definition security cameras — has also raised privacy concerns in some cities over unwanted surveillance and other features that may provide a user’s personal information to third parties.

Detroit is believed to be the first city deploying IKE kiosks without cameras, Larson said, but the terminals can be retrofitted later on “if everybody is comfortable with it.”

Read full article on Detroit News

 

Sports Betting Kiosks A Growing Favorite All Over U.S. — But Not In Vegas

Sports Bettings Kiosks But Not in Vegas

Originally published and written for US Bets. Republished with permission.

Sports Betting Kiosks But Not in Vegas

Rivers Casino in Pittsburgh opened its temporary sportsbook in December 2018 with six self-serve betting kiosks, a feature that had been rarely seen in the large, glitzy Las Vegas casinos patrons might have visited. For customers, there was a sharp learning curve.

“At first, people didn’t even know where to put money in,” Andre Barnabei, the casino’s vice president of gaming, recalled last month, three days after Rivers debuted its larger, permanent sportsbook.

He was speaking a few steps away from a row of 27 Kambi betting kiosks that had just been fully occupied during much of a September football weekend. Six more sports betting kiosks are scattered in other parts of the casino.

The Rivers’ emphasis on the technological alternative to betting windows, with their human, conversational ticket writers, may be out of the norm from what’s traditional in Nevada, but it’s part of a national trend as state after state legalizes sports betting and new sites open.

A dozen kiosks is common, but some have many more

Whether a small casino in Indiana, a mid-sized one in Mississippi, or a large operator in New Jersey, it is common to have anywhere from eight to 20 self-service kiosks in operations that have opened in the past 18 months. Operators say they reduce lines, speed things along, allow bets 24/7, enable in-game wagering, and appeal to younger bettors accustomed to doing everything in life digitally.

Self-serve kiosks, after all, have increasingly insinuated themselves during the 21st century, whether at airports, hotels, fast-food restaurants, convenience stores, health care settings, or elsewhere. They have for years been a part of casino operations relating to player loyalty programs, and the ever-expanding sports betting world is catching on.

Pennsylvania’s casinos may be bigger into the alternative than anyone. Parx Casino in suburban Philadelphia has 18 kiosks in its recently upgraded sportsbook, and Philadelphia’s SugarHouse Casino is expanding its number of kiosks from 12 to 22 in a new sportsbook about to open.

And much smaller Presque Isle Downs and Casino in suburban Erie, Pa., has 50 of them spread around the casino.

“The guests love it,” said Presque Isle’s general manager, Kevin O’Sullivan, estimating about 95% of bets placed at the Churchill Downs Inc.-owned property are by kiosk.

For first-time users, he said, “it only takes one of us to run through the screens for a minute or two, and they take it from there. The kiosks are definitely king … We’ve got them very well spread out, with locations where a person can just pop in quickly and place his bet so as not to tie up the ones in the sportsbook area.”

Nevada just has a different betting culture, historically

The relatively small William Hill sportsbook locations throughout Nevada have commonly made use of kiosks for years, but in the more opulent sportsbooks on the Las Vegas Strip and elsewhere, the self-serve devices are creeping in only a few at a time.

Charles Cohen, IGT PlayDigital vice president of sports betting, says the explanation lies in the longtime habits in the only state where sports wagers have historically been legal.

“The reality is it’s about the culture and style of experience that people associate with Las Vegas sports betting that makes it more of a personal, over-the-counter experience,” Cohen said. “The kind of training and expertise that ticket writers have at the windows there is very high, because they expect to have conversations with customers about the bets they’re placing.

“These guys are experts. There’s a certain social environment to the sportsbook where ticket writers are almost like hosts, and so the experience of walking into a sportsbook in Las Vegas is defined by that personal interaction.”

That’s a point agreed on by Derek Stevens, owner of the Golden Gate and D Las Vegas casinos and a large sports bettor himself. His two properties have added a total of nine betting kiosks in the past year, though they’re still seldom used compared to betting windows.

“Initially, the amount of wagering taking place on the kiosks is very modest,” he said. “It is certainly not anything similar to what I’ve read or seen on the East Coast. I think there’s an element in Las Vegas where customers are more accustomed to the windows, more accustomed to asking for information from ticket writers. From our perspective, it’s a great opportunity to provide great customer service and interact with the customer.”

Stevens is in the process of developing the Circa casino in Las Vegas with a mammoth sportsbook as a focal point, and “I’m certainly going to have kiosks — the only question is how many.”

Big bettors better off at the window

There’s one other key distinction in the Las Vegas sports betting world: the more customary large wagers placed there. Due to regulatory concerns, primarily related to money laundering, operators set limits on how much can be wagered on kiosks – such as a $3,000 maximum win through any kiosk bet at Pittsburgh’s Rivers.

Also, Cohen noted, large bettors can get slowed down instead of speeded up by kiosk use.

“People don’t want to stand there for five minutes feeding in bills to make a bet,” he said.

He said hundreds of IGT betting kiosks are in nine states, and casinos typically want a mix of kiosks and sports betting windows, with the balance varying depending on the nature of the casino.

“When you add kiosks into the environment, your volume of wagers goes up,” he said. “However, you can max it out, getting to the point where you have so many kiosks that most of the time they’re not being used, and it doesn’t have an incremental benefit.

“On a big game day, though, it’s different, when you’ve got a small period of time, a couple of hours, where 80% of the wagering is going to happen. You absolutely need to make sure people can get their bet down quickly.”

IGT is among a number of firms that are increasingly involved in providing the software platforms for sports betting kiosks in a big way, with Kambi, SB Tech, Stadium Technology Group, SG Digital, and others profiting from new business as legalization expands state by state.

In the case of IGT, it customarily contracts with a casino operator that then also partners with a sports odds provider, because IGT does not have a U.S. odds-setting operation. Kambi, meanwhile, provides both odds and kiosks for casinos in Pennsylvania, New Jersey, New York, and elsewhere.

Kiosk adoption parallels rest of the world’s betting

Max Bichsel, U.S. director for Kambi, said the kiosks have for years been a popular mechanism for placing sports bets around the world, depending on the country, and it was just a matter of time and legalization before they became common in the U.S.

Kambi has hundreds of the kiosks placed in different states, and on average they represent 80% of the retail bets handled by those casinos, Bichsel said. The average size of the bet is smaller, though.

“Your high-value player with tens of thousands of dollars is going to the window — if you’re betting hundreds of dollars you’ll go to the kiosks,” he said. “There’s lots more volume on the kiosk but larger average handle over the counter.”

Though Bichsel said kiosks will never eliminate the need for or value of ticket writers, it is also customary for sportsbook counters to close down late at night, once the key televised games end. The casinos never shut their doors to customers, however, including potential sport bettors.

“A kiosk can be 24/7 and someone can still get a bet down,” he said. “There’s a lot of benefits for the customer.”

One of the benefits identified by Rusty Johnson of Fort Collins, Ky., visiting the Rivers Casino before his Cincinnati Bengals took on the Steelers at nearby Heinz Field last Monday, was just how many betting options he could see on the kiosk compared to the odds boards above the betting counters.

In that respect, scrolling through the kiosk menu is not much different from what players experience in states like New Jersey and Pennsylvania with legalized online/app sports betting. So Johnson got a small bet down on Bengals receiver Tyler Boyd’s number of catches, which would have not been a clear wager to him at the window, unless he knew to ask.

“There’s a lot of stuff on there you can look at and take your time, a lot of different options,” Johnson said, though he acknowledged he also had to ask for help from Rivers Casino staff the first time he used the machine.

Barnabei said the casino has up to three “ambassadors” available during busy times to assist customers at the more than two dozen kiosks and speed things along. By providing that service, he said, the sportsbook has actually expanded its number of employees due to kiosks, rather than reducing them.

The Rivers has already expanded its number of kiosks three times since opening, yet it still has nowhere as many as smaller Presque Isle. As to whether it will need to keep increasing — the kiosks each cost “about 8 grand,” according to Barnabei — it will all depend on demand.

“That would be a great problem to have,” said Bill Keena, the casino’s general manager.

Gary Rotstein


Gary is a longtime journalist, having spent three decades covering gambling, state government, and other issues for the Pittsburgh Post-Gazette, in addition to stints as managing editor of the Bedford (Pa.) Gazette and as a reporter for United Press International and the Middletown (Conn.) Press. Contact Gary at gary@usbets.com.

Sports Betting Kiosks: The Future of Sports Wagering

Sports Betting Machines: The Future of Sports Wagering

Last updated – October 2019

In Depth Articles

Sports Betting Kiosks A Growing Favorite All Over U.S. — But Not In Vegas

Interesting Sports Betting Kiosk Related News

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Where can I place a legal online sports bet?

New Jersey sports betting sites

New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.

To date, there are 13 NJ sports betting apps on the market.

Pennsylvania sports betting sites

Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.

State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.

Nevada sports betting sites

Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.

Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.

West Virginia sports betting sites

West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.

The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.

Rhode Island sports betting sites

Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.

Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.

Mississippi sports betting sites

Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Other Links

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/

Contact KI for more information on sports betting kiosk

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Payment Kiosk – New option for Turnkey Bill Payment Kiosks

New Turnkey Bill Payment Solution

Olea has released a new bill payment website.   Payment Kiosk by Olea.

Excerpt: Kiosks that handle cash and other forms of payment are the most complex of self service kiosk designs. Don’t trust just anyone to design and manufacture your next financial service kiosk.  Led by Olea Kiosks we work with best-in-class partners to bring you a complete bill payment solution.

Franklin Bill Payment Kiosk
New Franklin Payment Kiosk

Payment Solutions cover a large range of situations from the simple purchase to more complex deployments.

We offer two turnkey solutions at this time: The Caddo and also the The Creek. Bill payment available for purchase, lease or operation (revenue share) and beginning at $30K complete solution.

We offer three different base  + custom models for bill payment.

Applications range from your basic bill payment (paying your Comcast bill for example) to alimony to robust mobile bill pay.
Indoor, Outdoor, Wall Mount, Standup, Countertop, Drive Thru.
Underbanked, non-banked and the kiosk industry
Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.
Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay. 30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.
So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.
Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

Payment Kiosk Franklin Olea PDF Brochure

News Release — Here is preliminary presss release on the Franklin

Olea Kiosks Introduces The Franklin Bill Pay Kiosk

LOS ANGELES, Calif., October 9, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Pay kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to handle payments of any kind, anywhere.

The Franklin Bill Pay kiosk has the ability to accept and dispense dollar bills, dispense coins, read checks and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that still have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers and compatibility with almost any software application.

The Franklin is perfect for any cash-paying application including Bill Payment, Retail Transactions, Ticketing, Food Ordering, and Hotel Check-in which makes it an ideal candidate for casinos as they can deploy the same look and feel across a number of different guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, betting applications and food ordering. You can find more information here:

(add in link to events page from Olea web site–I’m hoping I can complete this page this afternoon–If not, we can write this up as a blog post and link to that–it’s details regarding the various booths and applications in which one can see Olea at G2E)

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Major Bill Pay Kiosks Projects Background

  • Verizon Mobile Bill Payment
  • AT&T Mobile Bill Payment
  • Comcast Cable Payment

Related Bill Payment Kiosk News

Where is EMV for Kiosks in 2019? An EMV Update

Bill Payment Kiosk Provisioning – Industry Whitepaper

The benefit of bill-payment kiosks

G2E Kiosks – Olea At The Show

G2E Gaming Show 2019 – Casino Kiosks

G2E is the premier Gaming show held every year in Las Vegas.  It is a longstanding tradition for kiosk companies to be at this show. This year the G2E will be highlighting casino gaming, hospitality, player loyalty kiosks, check-in, food self order, digital signage and sports betting kiosks. Here is a preview of G2E from Olea Kiosks perspective

Here is G2E preview by GGB

Here is one of the promotional videos that will playing on one of the Olea kiosks.  The new poker mixes in other genres likes sports and more in a fantasy poker game.

Here is the current list of Olea kiosks on the floor at G2E.  Traci and Daniel will be at the show on 10/15 & 10/16.

  • Scientific Games – Booth #1116     Monte Carlo
  • SCA Gaming – Booth #1216      Milan Portrait kiosks
  • Agilysys – Booth #3800       Austin kiosks
  • JCM – Booth #4039       Franklin
  • Poker Rodeo – Booth #3418       Milan Landscape
  • Glory – not confirmed
  • Cummins Allison – not confirmed

New Product Release At G2E

Olea Kiosks Introduces The Franklin Bill Payment Kiosk

LOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

https://www.olea.com/events/

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Interested in Meeting With Olea – Send us a note

About Global Gaming Expo
Global Gaming Expo (G2E), the largest gathering of global, commercial and tribal gaming professionals in North America, showcases the latest developments in gaming technology and features new educational content that is fast-paced and actionable. Attendees will experience firsthand the new products and innovative technologies showcased on the expo floor. G2E has everything you need for your casino floor and across your entire operation—from traditional casino fare to non-gaming amenities and digital products—G2E is where business growth is accelerated.

About AGA
The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

Parabit Kiosk Update

New updated page for Parabit, one of our Charter Sponsors.

Notable updates — Charging Kiosks and Digital Signage Kiosks and FID Kiosk

Parabit kiosk collage

PARABIT KIOSK SYSTEMS

parabit kiosk logo

PARABIT SYSTEMS KIOSKS

Parabit designs, fabricates, and integrates enclosures and software that allow you to efficiently and effectively authenticate physical identities and manage facilities. Custom kiosk solutions provide comprehensive, enterprise level visitor registration, notifications, tracking, reporting, as well as other features including automated interaction with dynamic data sources and integration with building access control systems.

Enhance your brand with custom kiosks to improve security, provide a quick charge for mobile devices, offer on-demand visitor information, and enhance customer service.

Visitor Management Self-Service Kiosks

Boost your front-line security by safeguarding your employees and tenants. Self-service kiosks are particularly fitting for high traffic areas and unsupervised lobbies.

parabit visitor management kiosk

Flight Information Display (FIDs) and WayFinding Enclosures

Display customized FIDs in your airport, or bus and train schedule info at transit stations.  Our WayFinding software helps your visitors to navigate to indoor and outdoor destinations.

Parabit Flight Information KioskParabit Flight Information Kiosk

Interactive Digital Signage Displays

Our digital signage displays are interactive, which help engage visitors and passengers with advertising, videos, brochures, and other digital assets.

parabit interactive kiosk

Mobile Device Charging Stations

Mobile device charging stations provide visitors and passengers a way to get recharged. Since we have become so dependent on our tech devices, providing the convenience of charging stations is essential. Our designs offer up opportunities for advertising, providing you a revenue-generating opportunity.

parabit charging kiosk

Telephone Kiosks

Our kiosks offer convenient and reliable customer assistance. Constructed with vandal resistant materials.
parabit telephone kiosk

Contact Parabit Systems

Parabit Systems Inc.

2677 Grand Avenue

Bellmore, NY 11710

Sales

http://www.parabit.com

Russian fintech miracle — Payment kiosk

Nice article on Russian industry that really took off.

Excerpt:

Anna Kuzmina
Oct 24, 2018 · 5 min read

Once upon a time in cold Russia of 2000 something important happened. A new payment system was born. It would soon dominate the whole country, become part of daily life of every single Russian, and spread across the borders to neighbouring Ukraine, Belarus and various X-stans.

The invention so ingenious that it is still unclear why it did not take off in comparable cash markets of Africa or South-East Asia. System so smart and obvious that many would not believe it was born, designed and engineered in Mother Russia. There is no other region on Earth that would have it to this day. I am still amazed at that too.

In the late 90s, early 00s there were no smartphones, iPhone was still years ahead, and the population was increasingly accepting the idea of the personal mobile phone. Mobile phones were becoming cheaper and cheaper, and everyone got a chance to own one.

Mobile operators issued scratch-cards with the airtime value, and you could buy those either in the telco offices, or through their agents. Scratch-card had a value, and you were supposed to dial the number on the card, scratch and enter the PIN from it (guided by the voice instructions). Much like in Kenya now and before, or the rest of Africa, the agent network was the main force for the operators, and the scratch-card — the main vehicle.

The history has many names of the first companies and persons that were responsible for the birth of this new payment system, and some of them are still very much active in the fintech space even today. Anyways, a machine was designed to sell airtime and accept cash for it. It is called payment terminal — literally, when crudely translated from Russian, and up to this day there is no obvious English name for it. For the lack of such thing anywhere else. I call it — payment kiosk, ATM-like machine, payment box, etc. And then show a picture.

Payment Card Theft via PoS Malware – Four more chains hit

Noted on Bleeping Computer

Excerpt By

Hackers caused havoc at four restaurant chains in the U.S. over the summer after compromising their payment systems with malware that stole customers’ payment card information.

In the last two days, McAlister’s Deli, Moe’s Southwest Grill, Schlotzsky’s, and Hy-Vee disclosed publicly that their networks were infected with point-of-sale malware copying data from cards used in person at certain locations.

McAlister’s, Moe’s, and Schlotzsky’s together have around 1,500 locations spread across the U.S. and are owned by the same parent company, Focus Brands.

Contactless Card Double Tap

Noted on DailyMail

Contactless Card A security loophole is allowing fraudsters to break the £30 spending limit for contactless bank cards.

Banks and retailers are allowing customers to cover a single bill of more than £60 by making several ‘tap-and-go’ payments of £30 each.

Experts have warned this is making it easy for criminals to make more expensive purchases on stolen cards.

Contactless cards give customers the convenience of paying for items without having to input their Personal Identification Number (PIN).

Read full article on DailyMail

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Where is EMV for Kiosks in 2019? An EMV Update

Feature – EMV Self-Service Update for Self-Order Kiosks 2018

Biometric Kiosks – Casinos Testing Facial Recognition Technologies

Noted on GGB News

Excerpt: It’s called “biometrics”—a type of artificial intelligence that maps the features of the face with such accuracy, it not only can identify that person but detect their sexual orientation and, in the most advanced versions, even gauge their emotional state. Casinos in Macau and elsewhere are now testing the technology as a way to identify card cheats, problem gamblers and more. Does this go beyond surveillance to spying?

Last month, Macau’s Gaming Inspection and Coordination Bureau (DICJ) acknowledged that “two to three” gaming operators in the world’s top casino market are testing facial recognition technologies, presumably to identify and eject criminals, card cheats, compulsive gamblers, underage players, dishonest employees and others whose presence in a gaming hall may be unwelcome.

DICJ head Paulo Martins Chan made soothing sounds about “strictly adhering” to privacy rules, but that may not ring true in Macau, which takes its orders from Beijing, or in the market’s billion-dollar casinos, where corporate concerns have sometimes overruled privacy concerns.

Besides, in an era where cameras are always looming, is privacy becoming obsolete? These issues are at the heart of a new report, published in June in the UNLV Gaming Law Review.

The report, And the Eye in the Sky is Watching Us All: Privacy Concerns of Emerging Technological Advances in Casino Player Tracking, looks at innovations in video surveillance, biometrics and other technologies— gesture recognition, too—that author Stacy Norris said have reached “an almost Orwellian level of intrusiveness.

========================================

To read the complete UNLV report, visit https://law.unlv.edu/unlv-gaming-law-journal/vol9/and-eye-sky-watching-us-all-privacy-concerns-emerging-technological-advances-casino-player-tracking-1157

Biometric Kiosk Deployed by NY Mets with CLEAR, Aramark and Mashgin

NY Mets with CLEAR & Aramark Test Biometric Kiosk

News from NFCW 9/26/2019

Biometric KioskNew York Mets fans attending games at the team’s Citi Field home field can now purchase snacks and beverages at a self-checkout kiosk that uses a biometrics-based identity verification system to process payments — and check that buyers of alcoholic drinks are of legal drinking age.

The Mets have teamed up with food and beverage provider Aramark, biometric identity verification provider Clear and self-checkout kiosk provider Mashgin on the project.

More Related

CLEAR Makes Cincinnati Its 30th Airport Location

Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition

Broncos, Aramark unveil technology upgrades at Empower Field at Mile High, including Apple Pay

Self Order Technology Denver

DENVER — The Denver Broncos, in conjunction with  Aramark, formally unveiled concessions improvements at Empower Field at Mile High.  They released a nice video going thru the various changes.

The key changes are to increase speed of service. In the video you can see Aramark highlighting the self-order stations from Appetize (made by Olea Kiosks).

Denver B roncos self order kiosk

“Empower Field at Mile High is constantly looking for ways to improve the fan experience, and we are confident that with Aramark as our concessionaire we can modernize how fans enjoy food and beverages at our stadium events,” Stadium General Manager, Empower Field at Mile High, Jay Roberts said. “We are also thrilled to debut several newly renovated concession stands on Sunday, which is the first step in a multi-year process to improve speed of service while also adding more variety to the menu.”

“We’re excited to expand our partnership with the Broncos and undertake this transformation of Empower Field at Mile High’s dining experience,” Jay Morrison, District Manager, Aramark’s Sports & Entertainment division, said. “We have a long, proud history of serving Denverites and, with our close ties to the community and knowledge of the local food scene, I’m confident we will deliver an innovative, dynamic and engaging food and beverage experience for everyone attending events at the stadium.”

Read the full article at Denver Broncos

 

 

 

Bill Payment Kiosk Provisioning – Industry Whitepaper

BILL PAYMENT KIOSK TECHNOLOGY

Written by Richard Slawsky and Craig Keefner

This is a fairly comprehensive look at purely financial service kiosks and the segments. Driving it all is the new portal, PaymentKiosk.com, which we have launched at Olea and which details turnkey, priced, offerings for bill payment, cash2card and more. If you are looking to purchase or you require someone to operate, we will help you.

This whitepaper addresses many of those areas and includes quotes from Dylan Waddle, chief operating officer with Norman, Okla.-based M3t Financial Services, Tom Smith with Self Service Networks (cash2card, gift cards and vending automation), Doug Shipley of Glory Global Solutions and Brandon Mintz of Bitcoin Depot. Research and current data is presented for underbanked and non-banked customers. I hope you find it helpful.

Cash Provisioning For Bill Pay Kiosks

Although it remains to be seen if the use of cash as a form of payment will eventually disappear, don’t expect it to happen any time soon.

Consumers used cash in 26 percent of transactions last year, according to the Federal Reserve’s 2019 Diary of Consumer Payment Choice. Although that’s down from 30 percent in 2017, it’s a far cry from total elimination.

Another few tidbits from the Fed report: Participants in the study used cash for 35 percent of in-person payments, and cash represented 49 percent of payments under $10. Of all the cash payments reported, the study found, 80 percent were for payments below $25.

Underbanked, non-banked and the kiosk industry 

Frank Bill Pay Kiosk
The “Franklin” Bill Pay Kiosk

Well, let’s start with those figures on cash payments. Some of the strongest growth the kiosk industry is seeing these days is in the self-order arena, specifically in fast-food restaurants. Those transactions are typically $20 or less, right in the sweet spot for cash usage.

Billpay kiosks are growing in popularity as well, targeting underbanked consumers or those who don’t have the ability to pay bills online. Some of the deployed applications include water bill payment, electricity bill pay, gas bill pay and light bill pay.  30% (and rising) of the US population is lower class living in apartments, renting housing. 25% of the US population is unbanked or underbanked according to a 2017 survey by the Federal Deposit Insurance Corp and that number is considered low. Again, the type of people who are likely to favor cash.

So if credit cards are the only payment option, a company that relies on self-service kiosks may be missing out on substantial revenue opportunities.

Still, accepting cash does present obstacles deployers need to overcome. And with the use of alternative forms of payment on the rise, deployers need to plan for those as well.

Utility Bill Payment Example Eliminating the hurdles

Although it’s certainly much simpler to only accept cards as payment, a successful kiosk project is likely to involve the ability to accept cash as a form of payment.

“As a business decision, I don’t believe that excluding paying customers is an effective way to win business,” said Thomas Smith, CEO of Providence, R.I-based Self-Service Networks. “If a customer wants to purchase your products and services, there should be no barriers created that would prevent them from making that purchase.”

In fact, the ability to accept cash may be critical to a project’s success. Chicago’s Department of Finance, for example, began rolling out self-serve kiosks in 2007, allowing citizens to pay for everything from parking tickets to utility bills. The kiosks accept a variety of payment methods, but 47 percent of those payments are made in cash.

“Since the beginning, cash has always been most popular at the kiosks,” Tina Consola, first deputy director of the department, told the trade news website PYMNTS.com. “It’s important to serve customers who primarily pay in cash, because they may not have access to a checking account or credit card.”

Aside from the obvious security concerns, one of the main issues when it comes to accepting cash is the quality of the cash itself. Most of us can recall at some point in their lives trying to purchase a soft drink or candy bar from a vending machine, only to see their dollar bill rejected time and time again.

“Unless the operator is using a high quality bill acceptor from MEI or JCM, lower quality notes may not be accepted at a high rate, thus reducing revenue generated by the unit,” said Dylan Waddle, chief operating officer with Norman, Okla.-based  M3t Financial Services, a provider of cash management software solutions.

In addition, the issue of dispensing change presents another challenge (and expense).

“It is always easier to round off transaction amounts to the nearest dollar to lessen the burden of dealing with coin,” Waddle said.

“Over the past 10 years, M3t has been testing new and innovative ways to deal with coin and even the most sophisticated methods still have issues with coins jamming in transition to the customer,” he said. “Coins also drive a much larger footprint for the kiosk unit itself, so if they can be avoided, it is much preferred.”

Cash Collection

The "Austin" Freestanding Kiosk by Olea - All-in-one Bill Payment Kiosk
The “Austin” Freestanding Bill Payment Kiosk

Other concerns are the expense and time involved in pulling cash from a kiosk and taking it to the bank. At the very least, those tasks can take an hour or more per day, while for busy locations it can mean hiring an armored car service to handle the cash.

Whatever the challenge, though, the use of cash isn’t going away. If the kiosk itself doesn’t accept cash, merchants may be forced to provide an alternative payment channel for those who prefer to conduct business with currency.

“Legislative pressures forcing brick and mortar retailers to accept cash is definitely a growing trend,” Smith said. “In fact, our beloved Rhode Island is one of the first states (if the only) to pass a law to require cash acceptance at brick and mortar retailers.”

And  legislation affects insurance for cash services.  In Colorado and other states which have legalized marijuana one of the biggest problems is hiring insured cash collection services. There are workarounds but this has put a damper on the cannabis kiosk since most of the transactions are cash.

Bitcoin Kiosks – Hidden opportunities?

Although accepting cash can certainly complicate a kiosk project, doing so can reap some unexpected benefits. Along with the potential for increased sales, kiosks can simplify the cash management process.

“Cash accepting systems can reduce cash shrinkage because employees rarely touch or count money,” said Douglas Shipley, OEM Sales Manager, North America with Glory Global Solutions. Glory is a provider of secure, efficient payment systems, cash recyclers and instant, highly accurate identity verification and authentication solutions.

“Glory cash automation machines accept, count, sort and dispense change while keeping an accurate accounting of cash on hand,” Shipley said. “Counterfeit bills detection is also built in.”

The addition of cash acceptance to self-serve kiosks also speeds realization of revenue because the funds may be immediately available for deposit, Shipley said. Credit card payments, on the other hand, require processing time as well as the imposition of fees by banking institutions.

Although accepting cash can certainly complicate a kiosk project, the growing number of payment channels is opening up new markets for kiosk providers as well.

Bitcoin kiosks, for example, is one of the fastest-growing segments in the world due to the increased popularity of cryptocurrency. Those devices allow users to buy and sell bitcoin and similar cryptocurrencies with cash.

“Our company expects to have over 1,000 Bitcoin ATMs deployed by the end of 2020,” said Brandon Mintz, CEO of Atlanta-based Bitcoin Depot. The bitcoin kiosk industry is projected to grow at a compound annual rate of 46.6 percent by 2024. Mintz’s company recently acquired competitor DFW Bitcoin.

Reverse ATMs, Gift Card Kiosks and Cash2Card Opportunities

There are also situations a consumer might want to convert their cash into a payment card. Maybe they want to purchase an item online and don’t wish to use (or don’t have) a credit or debit card. Maybe they want to give someone a gift, but feel that cash in an envelope is a bit tacky. Whatever the reason, Self-Service Networks caters to those consumers with its GiftWise Cash-2-Card and gift card vending kiosks. Those devices allow consumers to convert cash into a payment card, gift card or other digital asset.

The opportunities for kiosks that accept cash are many, but getting the most from them requires a kiosk that is designed to accept cash, backed by a vendor who’s experienced in supporting those deployers who include those in their kiosk fleet.

Olea Financial Kiosks Portfolio

Olea Kiosks offers a number of kiosk models that can be customized to accept cash, print receipts, dispense tickets and more. The company’s Franklin Bill Pay Kiosk, for example, is designed to simplify cash transactions. Standard options include a high-capacity bill acceptor, bill dispenser, cash recycler options, high speed bulk note acceptor, coin dispenser, multiple biometrics and receipt printer. Olea’s Austin Kiosk is engineered for light and medium bill payment, featuring a 15” or 22” All-in-One computer in either portrait or landscape as well as an EMV credit card terminal and POS-style receipt printer. The Austin can be customized to support card issuance for gift card and Cash2Card applications.

Olea can assist you with a complete range of financial services including processing, EMV payment, turnkey financial software, solution servicing, financing, cash collection services and even revenue-sharing options. We are your complete financial services partner.No matter what the challenge when it comes to accepting cash, Olea offers a payment kiosk solution to meet that challenge. Contact us at 800-927-8063 or email info@olea.com. We stand ready to help.

Hope you enjoyed the writeup and if you have any questions drop me an email at craig@olea.com

More Information on Bill Pay Kiosks

Where is EMV for Kiosks in 2019? An EMV Update

Bill Payment Mistakes – Avoid These 12 mistakes

Bill Pay Kiosks & Unbanked Underbanked

KMA Sponsor – Evoke Creative Kiosk Company

New Sponsor Evoke Creative Kiosks

We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds.

WHO WE ARE

Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions.

At our purpose-built UK headquarters, we combine dynamic workspace, showroom, warehouse, factory and production lines.  In total we have over 50,000 sqft of the very latest energy efficient facilities where we are investing in extensive R&D and creating a dynamic, flourishing workplace.

Our highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale roll outs of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, evoke creative have the experience and capacity needed for your digital transformation.

We’ve won awards for our cutting edge design, our manufacturing quality and our people-centric business.

Evoke

Evoke works with forward-thinking businesses around the world to design, manufacture, and implement the latest digital solutions both out-of-box and as part of our bespoke service. Our product range includes everything you need for your digital transformation: self-service ordering, digital signage, interactive experiences, video walls, RFID and payment, all supported by tried and tested software solutions and integrated with your existing systems.

UK HEADQUARTERS

Evoke Creative Ltd

Units 6 & 7, Power Station

Thermal Road, Bromborough

Wirral, CH62 4YB

0151 334 3716

 

USA OFFICE

Greenville, South Carolina

USA

+1 864-313-7602

info@evoke-creative.com

Self service DMV kiosks aim to help shorten lines at satellite city halls

Reference news report

Self Service DMV Kiosk by Frank Mayer

HONOLULU (KHON2) — The city’s Department of Customer Services announced that its new self-service kiosks for renewing vehicle registrations appear to be catching on with the public after the first six months.

 

Since the freestanding, self-service kiosks were rolled out in February at select Safeway supermarkets, more than 18,000 residents have used them to register their vehicles, make their payments, and walk away with all of their documents in hand in just a matter of minutes.

“We want residents to know that they no longer need to stand in line, or wait 10-to-14 days of processing and mailing time to get their registrations and emblems,” said Customer Services Director Sheri Kajiwara. “Everyone who has used the kiosks so far has shared positive comments.”

The kiosks are available 24/7 and can process motor vehicle registrations quickly.

In addition to renewing vehicle registrations at self-service kiosks, residents can also opt to register online or by mail as alternatives to waiting in line at a satellite city hall.

An estimated 54 percent of O‘ahu motorists continue as “walk-in and wait transactions” at satellite city halls.

The self-service kiosks are the newest of the three options to walking into a satellite city hall to renew a motor vehicle registration. A key feature of the self-service kiosks is that they instantly process and print registration cards and stickers, as well as accept renewals up to 10 months past due. Late registrations will be assessed a standard $16 fee and all renewal transactions require that a current safety inspection be on file.

Frank Mayer and Associates, Inc.

Merchandise Display Bubba

BUBBA Retail Merchandise Display

merchandise Display BubbaManufacturer of angling equipment, BUBBA came to Frank Mayer and Associates, Inc. with several guidelines to consider when developing merchandising display designs, including a design that would fit a small retail footprint, a look that endorsed the sport fishing lifestyle, and imagery that could be easily updated in the field.

The company also required an interactive component to allow consumers to use the product and understand the ergonomics associated with the BUBBA knife’s handle and blade.

Custom peg hooks and slat wall designs not only allow for heavier electric knives without sagging but offer unique product configurations based on each dealer’s needs.

Frank Mayer and Associates, Inc. delivered on all BUBBA’s requests, and hundreds of units were shipped to dealer locations across the country.

BUBBA press release – FINAL

Pyramid announces world’s first 4-in-1 self service kiosk

Pyramid 4-in-1 Kiosk

polytouch® 32 PE4000 maximizes sales and customer convenience

Freiburg, Germany, September 9 2019 – Pyramid Computer, a leading manufacturer of self-service kiosks, today announced the new polytouch® 32 PE4000, the world’s first system to combine four self-service kiosks on a single pedestal.

Pyramid 4-in-1 kiosk imageIdeal for quick service restaurants (QSRs), cinemas and airports, the innovative 4-in-1 solution features four 32-inch touchscreens, quadrupling the number of potential user interactions and sales opportunities from a single installation. The patent-protected design is very stable and has an attractive, space-saving central pedestal which accommodates the four Intel® based PCs. The pedestal is constructed from high-performance continuously cast aluminum.

“Quick service restaurants (QSRs), cinemas and airports are calling for kiosk systems which allow multiple customers to place their orders or check-in with greater convenience and speed,” said Patrick Hagemeister, US Sales Manager, Pyramid Computer. “The polytouch® 32 PE4000 meets the growing demand for more powerful solutions, capable of addressing high and highest usage frequency applications, busting queues even during extreme peak times.”

Pyramid has produced more than 30,000 polytouch® kiosk terminals for deployment in the retail, hospitality and leisure industries over the last six years. In the US the company’s polytouch® kiosk brand is used by a growing number of customers including the major cinema chains AMC and Cinemark. This is for a range of applications such as self-ordering and self-checkout, ticket printing, QR- and barcode scanning.

Pyramid designed the new polytouch® 32 PE4000 with one PC per touchscreen display to maximize the reliability of the complete system. At the same time, the performance of the individual applications per display increases. A removable cover in the pedestal allows quick access to all PC-units for maintenance purposes. The 4-in-1 solution also significantly reduces investment costs compared to several individual systems.

Added Patrick Hagemeister: “We can deliver the PE4000 with an automatic dispensing unit on request. This enables us, for example, to offer fast-food and fast-casual restaurants a system that automates their complete order process and locates customers. Here we rely on our Pyramid Location System (PLS).”

The polytouch® 32 PE4000 can be branded and customized to a very high degree to create a highly individual look. Depending on the application it can be fitted with a broad range of peripherals such as 2D or 3D scanners, thermal printers, or payment modules of many makes and models. For special applications that may involve AI technology, Pyramid can even integrate peripherals such as cameras into the display frame to achieve the best results. In all cases, Pyramid will work very closely with all parties involved to determine the best hardware configuration, no matter the complexity of the application.

For further information about the polytouch® 32 PE4000:
Website: https://www.pyramid-computer.com/PE4000

Data sheet: https://www.pyramid.de/produkte/kioske/polytouch/polytouch-32-pe4000.html?file=files/content/polytouch/pdf/4010062485_ds_polytouch_32_PE4000_EN.pdf

About Pyramid Computer
Pyramid Computer has focused on the development and manufacture of high performance and tailor-made IT solutions since 1985. The company has produced more than 30,000 customized kiosk terminals for QSR and retail customers throughout the world. In addition, it has developed a uniquely precise system for localization and automation in hospitality and retail – Pyramid Location System. All products including IT hardware, indoor localization, and network & security and industrial PC & imaging products are manufactured in Germany for shipment and installation via worldwide OEM and distribution partners.

Announcing the newest addition to Vispero: JAWS Kiosk

Vispero Announces JAWS Kiosk

JAWS ADA LogoVispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.

JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:

  • Thinner version of JAWS for closed environments
  • Locked down features for use in closed environments
  • Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
  • Multi-language/Multi-voice JAWS support
  • User session management
  • Auto start JAWS upon insertion of audio device
  • Session end is automated upon withdraw of audio input (Auto Stop)
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Does not require an internet connection for full functionality

“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”

Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is the co-chair of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”

Learn more at www.paciellogroup.com/products/jaws-kiosk/. Contact Laura Boniello Miller at lmiller@vispero.com

About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.


About TPG team

TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.

Amazon Cash Western Union Relationship Launched

Reference article off Marketwatch

Amazon Cash and Western Union Team Up

Now Amazon allows customers to pay for online purchases at Western Union. This is part of Amazon Paycode.  This should be a great convenience for the underbanked and nonbanked populace that struggles with the usual credit cards. Plus many of them use WU for wiring money currently.  Maybe they spend some at Amazon now.

1) What is Amazon PayCode?
Amazon PayCode is a new payment option that enables you to pay for Amazon orders with cash. You can shop online and pay at a participating Western Union® agent location near you. After you pay, we will ship your order to the shipping address specified at checkout.

2) How do I shop with Amazon PayCode?
If Amazon PayCode is available for your order you will see it as a payment option at checkout. You will be asked to provide additional information that is used to process your payment at a Western Union agent location. The price at checkout will be updated to reflect the price in your local currency. Upon completing your order on Amazon, you will be provided a code and instructions on how to make your payment at a participating Western Union agent location.

3) Where is Amazon PayCode enabled?
Amazon PayCode is currently available in the following countries and regions: Barbados, Chile, Colombia, Costa Rica, Federated States of Micronesia, Hong Kong, Indonesia, Kazakhstan, Malaysia, Marshall Islands, Mauritius, Palau, Peru, Philippines, Kenya, Taiwan, Tanzania, Thailand, USA and Uruguay. We are continuously working to launch additional countries, please check back frequently for updates.

amazon cashAmazon.com Inc. AMZN, -0.74% said Wednesday it is launching Amazon PayCode in the U.S., which allows customers to pay for online purchases in cash at Western Union Co. WU, -0.52% locations. Amazon said 80% of Americans live within five miles of one of Western Union’s 15,000 locations. Western Union’s stock rallied 3.5% in premarket trading, while Amazon shares slipped 0.2%. The ecommerce giant said Amazon Cash, which allows customers to load cash into their Amazon Balance for making online purchases, is also now available in cash-loading locations. Amazon said PayCode has already been available in 19 countries.

 

More Amazon Cash News

Coinstar Amazon Teams up to Provide Amazon Cash Reload Sites

Amazon Go stores will start accepting cash

Child Support Technology – Procurement Landscape 2019

An in-depth look into the market for child support enforcement technologies.

Background

KMA ADA Accessibility Certified
Market Analysis

Child support enforcement is the legal process through which a parent supports their child monetarily following the end of a marriage or relationship. Specifically, the non-custodial parent makes ongoing, periodic payments to the custodial parent for the financial benefit of the child. The majority of child support payments, which are court-ordered, are collected through direct wage withholding. Employers are responsible for reporting newly hired and terminated employees, withholding child support payments as ordered, and remitting payments to the state. Child support represents an intersection between the judicial system, employment authorities, and human services programs.

Information Technology

Several information technology systems are required to support a state’s child support program:

  • A Child Support Enforcement System automates management of the program, specifically providing caseload management, document management, and information sharing. Each state is required to have this system.
  • A State Disbursement Unit (SDU) is a payment processing center for child support payments. It processes checks received from employers and non-custodial parents before disbursing the funds to recipients.
  • New Hire Reporting System is a central location for employers to report newly hired employees to the state shortly after hiring. This system helps child support agencies issue income withholding orders.

Procurement Landscape

There is significant variation between states in terms of which of the above technologies they procure externally versus developing in-house. Most states contract out to a vendor for one or two systems, while there are nine confirmed states that have vendors for all three. These states include Delaware, District of Columbia, Louisiana, Michigan, Mississippi, New Jersey, Ohio, Pennsylvania, and Texas. Overall, there are nearly 90 confirmed contracts throughout the country related to the three main child support technologies, including 24 child support enforcement systems, 38 SDU’s, and 25 new hire reporting systems. Four states currently have no confirmed contracts for anything – Hawaii, Montana, North Dakota, and Utah. Furthermore, 18 states are actively procuring one or more of these systems, meaning formal solicitations have been released or are being reviewed. The following states are currently accepting proposals:

In terms of contract values, there is approximately $1.5 billion in the collective market for child support technologies. Breaking this number down by technology, the average value of child support enforcement systems is about $36 million. California holds the most expensive contract for this technology at almost $125 million with Deloitte. For SDU’s, the average contract value is about $32 million. Ohio’s contract with Systems and Methods is the most expensive at approximately $165 million. Compared with these technologies, new hire reporting is generally less lucrative of a service. The average contract value is only $1.2 million, with Texas holding the most expensive contract at nearly $8 million with Maximus.

Indeed, Systems and Methods and Maximus, along with Conduent and Stellarware, are top vendors in the market for child support technologies. Systems and Methods and Maximus each have 15 confirmed contracts, while Conduent has 12, and Stellarware has 9. Other notable vendors include Protech Solutions, Informatix, Deloitte, and Accenture. Additionally, over half of all child support IT contracts have terms that range between five and ten years, including with renewal options.

Certified EMV Cloud Kernel – Payment Kiosk

News from a payment kiosk application provider for Olea Kiosks

Dylan Waddle
Dylan Waddle – EMV & Mobile Payment Technology, Business Growth Strategy, PCI Compliance, IOT, SAAS

The M3t EMV Cloud Kernel is designed to easily connect unattended kiosk terminals and POS solutions to a level II / III approved kernel for processing credit and debit card transactions. The kernel was certified for use in the U.S. in January of 2018 and is now connected to over 3,000 terminals across the country. As a cloud based solution our technology no longer relies on a specific operating platform on the terminal itself, providing our customers ultimate flexibility.

payment kiosk M3TFS

More Payment Kiosk information

Where is EMV for Kiosks in 2019? An EMV Update

 

 

The benefit of bill-payment kiosks

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Welcome to Vispero

Vispero is the world’s largest assistive technology provider for the visually impaired. Although officially formed in 2016, our brands Freedom Scientific, Enhanced Vision, Optelec, and The Paciello Group, share a long, rich history as industry leaders dating back to 1975.

We develop and deliver innovative solutions that enable blind and low vision individuals to reach their full potential – to gain an education, obtain employment, succeed in professional careers, and live independently throughout their lives.

Vispero ADA

Vispero is proud to operate in 90 countries worldwide, with products localized in over 24 languages.

As the prevalence of age-related eye diseases like macular degeneration steadily rise, assistive technology plays an increasingly vital role, resulting in a growing demand for low vision devices and services. Vispero is uniquely positioned to address these challenges head-on by providing the tools necessary to meet the needs of the low vision population through our far-reaching distribution network.

Our family of brands deliver a superior line of optical and video magnifiers; wearables; scanning and reading devices; and easy-to-use software. Vispero’s partnership with key organizations and advocacy groups keep us in the forefront of the low vision industry.

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For More Information

Click here for our Contact page or complete the information below.

 

Related ADA Kiosk Pages

ADA Kiosk

How Companies Can Prevent ADA Website Accessibility Lawsuits

UBER Kiosks at Pearson International

Jon Kantrowitz
@jkantro

Replying to

This was a massive collaboration between several teams and organizations. I couldn’t be happier and more proud of all the folks involved, from software and hardware engineers, product managers, fellow designers, and our operations and brand folks. So to them, I say thank you

Jon Kantrowitz
@jkantro

As to what I did – I was the design lead responsible for the human interactions, user flow, and tablet user experience, which is the primary engagement for riders. Can’t wait for our early feedback from our field research this week.

Jon Kantrowitz
@jkantro

Because

asked here’s a bit of a breakdown. But first context again: This is being run as a trial in Toronto Airport; We leveraged existing kiosk hardware that we use in driver green light hubs, which we further modified for speed, cost effectiveness, and operations.

Gold Sponsor News – Frank Mayer and Associates, Inc.

FRANK MAYER AND ASSOCIATES, INC. NEW GOLD SPONSOR OF
KIOSK MANUFACTURER ASSOCIATION

Frank Mayer and Associates, Inc. will experience added benefits as new
Kiosk Manufacturer Association gold member.

Frank Mayer KioskGRAFTON, WI – A longstanding member of the Kiosk Manufacturer Association (KMA), Frank Mayer and Associates, Inc. recently upgraded to gold membership status. The new sponsorship level includes participation in a variety of industry trades shows such as the National Retail Federation 2020 as well as access to market research and RFPs that come in through the KMA website.

US Access Board ADA and Accessibility Meeting
US Access Board ADA and Accessibility Meeting with Randy Amundson standing next to Director David Capozzi

In addition, Frank Mayer and Associates, Inc.’s Technology Director Randy Amundson serves as chairperson for the KMA’s ADA and Accessibility Committee. Each year, the committee meets with the US Access Board in Washington, D.C., and in 2019, the group will present a preliminary outline of the Kiosk Industry Code of Practice which will combine all ADA regulations and technologies into one document. An exciting new addition to the document is a proposed framework for voice command.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on Frank Mayer and Associates, Inc., visit www.frankmayer.com.

***

CONTACT:
Cheryl Lesniak, Integrated Marketing Manager
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(262) 834-1489 |
cheryl.lesniak@frankmayer.com

 

Outdoor Kiosk News – New UL/CSA Certification for Indoor/Outdoor Kiosk Cooling

TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an
electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24 vdc & 48 vdc input
products (AHP-1200 and AHP-1800 series), TECA announces all versions (AC and DC input) of our two most popular legacy product families are now ETL listed (Intertek) to UL & CSA safety standards.

AHP-1200 Outdoor kiosk cooler
Click for full size

Ideal for outdoor kiosk projects and other outdoor enclosures, the 525 BTU/HR Model AHP-1200-Series and the 1100 BTU/HR Model AHP-1800-Series are both are available for indoors, outdoors, AC input and DC input. As always, environmental mounting hardware and gasket are included. Optional drip pans, heat function and various temperature control choices are available as well. TECA now offers these legacy products as UL/CSA certified cooling solutions
whether used in systems with AC or DC power input.

Email TECA for more information or visit their website!

More Links

OUTDOOR KIOSK
HOW TO BUILD AN OUTDOOR KIOSK
OUTDOOR KIOSKS FAQ

Alexa Self-Order Voice Command Voice Response QSR w/ Customer & Employee. Beacon tech

Using Alexa Self-Order in QSR

Nice demo of Alexa self-order integration by Pyramid Technologies.  Includes employee voice command and response sequences with Alexa combined with beacon technology for locating the customer.

More Pyramid Kiosk links

PYRAMID COMPUTER KIOSK

INGENICO AND PYRAMID ANNOUNCEMENT

PYRAMID NRF 2019

 

Unlock ATMs in Minutes – ATM Security and Kaba Lock Security

Unlock ATMs in Minutes at Defcon27

Story by Wired 8/9/2019 on presentation at Defcon27

Excerpt:

SAFECRACKERS OF THE past put a stethoscope to a safe’s panel while turning its dial, listening for the telltale murmurs of the interlocking components inside. It turns out that modern safecracking, despite all its electronic upgrades, isn’t always so different. But now those involuntary murmurs are electric, and the combination they betray takes the form of ones and zeros in transit between a lock’s silicon chips.

At the Defcon hacker conference Friday, security researcher Mike Davis will present the results of years of research into a family of electronic safe locks all sold by Switzerland-based lock giant Dormakaba. Over the last two and a half years, Davis has found techniques to crack three different types of the Kaba Mas high-security electronic combination locks the company has sold for securing ATM safes, pharmacy drug cabinets, and even Department of Defense facilities, representing millions of locks around the world. Davis found that he could open many of those ATM and pharmacy locks in as little as five minutes with nothing more than an oscilloscope and a laptop. The technique also leaves no physical trace—other than the safe’s contents disappearing.

Unlock ATMs in Minutes article continued

Davis says he initially warned Dormakaba about the vulnerability of its Cencon locks two years ago, and shared findings about the other models over the following months. But fixing the vulnerabilities that Davis has exposed won’t be easy. Davis says that in at least some of the locks, there’s no hardware capable of encrypting the locks’ combinations to prevent his attack. Even if a software update could prevent Davis’ attacks in some cases, it likely would have to be implemented across millions of locks around the world, an expensive process sure to take years.

But Davis says he also isn’t giving anyone a simple playbook to replicate his attacks. He’s not publishing the code for his power analysis program, for instance, and he believes it would take significant, sophisticated work to recreate even the simpler techniques he pulled off. “I’m not looking to expose the locks that protect the nuclear codes,” Davis says. “I don’t think I’m giving anyone a loaded gun.”

Read full story by Wired 8/9/2019

DEF CON 27
August 8-11, 2019
Paris, Ballys, & Planet Hollywood, Las Vegas

Other Kiosk Security Links

In the Wild – Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk

Simon Mall Outdoor Kiosk Digital Wayfinder and Digital Signage Review

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed this article.

Well we went back to the mall yesterday and while we were there we checked up on the digital signage unit installed at the brand new Simon Outlet Mall.  There are 10 of them spaced out around the outlet mall which was just completed 2 years ago and is the next generation outdoor shopping mall with over a 100 shops. Coloradans like being outdoor.

When we last checked before,   it was winter and the units seemed just fine.  Yesterday in Colorado it got to 95 and this unit is oriented to face West and East and direct sunlight.

The unit receives no mitigation or shelter from the sun or the heat.

While we there another customer wanted to try using our side of the unit because the other side wasn’t working. It was non-functional.

On the sunny side it was quite nearly impossible to read the display thru the glare, and yes, the screen was very hot.

On the software side I do like the interface and I will given them an A for the wayfinding.

Digital Wayfinding ROI

On the hardware side, the unit is attractive, it was relatively inexpensive to purchase, but it fails here in Colorado.  Another example of the budget not matching the objective. Now they need to replace the units and the overall costs will likely triple. Should have just got well-designed unit and paid the relatively low extra money.

For site location of the unit, I can understand the way they oriented it as direct right angle but the rest of the outlet mall is not laid out in right angles so they could’ve easily added 15 to 30 degrees of offset i order to avoid the direct sunlight.

Definition of not working is the screen was blacked out and when you touched it white spots would appear.  The screen was very hot for sure.  That was the status of the East side which had been heated up and blacked out.

Outdoor Display Tips From LG-MRI website

Sun is the biggest enemy of LCD displays. It will cause them to heat up, discolor, and eventually turn black. The sun hits the display surface with 1250 watts/m2 of energy, which will cause the temperature of the Liquid Crystal cell to increase significantly, even on the coldest of days. This can have the effect of literally causing the Liquid Crystals to boil and turn black, what is known as solar clearing.

We have all probably seen our phones turn off because they are “too hot” and need to cool down before use, but outdoor displays don’t have the luxury of taking a break when they are too hot. QSRs, media companies, and transit stations rely on the display being on and visible no matter what the ambient conditions are. Keeping LCDs cool is critically important to providing a 24/7 use in all environments, where temperature fluctuates and direct sunlight is always an issue.

LCDs have very low reflection and absorb almost 98% of the solar energy. This means that viewing an LCD outdoors works great because of the low reflection, but keeping it cool is the biggest challenge.

Good advice.


Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk West facing afternoon

Simon Outlet Mall Digital Signage Wayfinding
Hardly able to read and extremely hot to touch.

 

 

Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk East facing morning

Simon Outlet Mall Digital Signage Wayfinding
This side was just blacked out and unusable.

Related Posts by LG-MRI

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Bitcoin Kiosk Patent News – Bitcoin Capital Group Claim

Bitcoin Capital Group Claims Bitcoin Kiosk Patent

Editor Notes: Kiosk Industry monitors patent suits and will be monitoring this one regarding Bitcoin Kiosk patent. Noted on Yahoo news 8/1/2019

TEL AVIV, ISRAEL / ACCESSWIRE / August 1, 2019 / FIRST BITCOIN CAPITAL CORP (OTC PINK:BITCF) (“the Company”) a prolific generator of more than 100 unique cryptocurrencies and the developer of blockchain powered technology is proud to announce today that it has acquired http://legacy-assignments.uspto.gov/assignments/q?db=pat&reel=049886&frame=0552 U.S. Patent No. 9,135,787 – “Bitcoin Kiosk / ATM Device and System Integrating Enrollment Protocol and Method of Using the Same.” Known as the “Bitcoin ATM patent” this patent is related to the purchase and sale of cryptocurrencies utilizing a Bitcoin ATM or kiosk that allows customers to purchase Bitcoin or other cryptocurrencies by using cash, debit or credit cards.

Bitcoin ATMs do not require their users to have bank accounts, so customers can simply pay and instantly buy or sell Bitcoin or other cryptocurrencies.

Greg Rubin, Company’s Chief Executive Officer stated, “Being the first ever publicly traded company in the Bitcoin and Blockchain industry, we now have acquired one of the most important intellectual properties in this space, as we believe that this patent will provide us a unique and leveraged position, in addition to our other projects as we continue moving forward into the digital asset and cryptocurrency businesses. This patent complements our innovation in the field.”

According to Coin ATM Radar, there are more than 3,000 Bitcoin ATMs in the United States as of July, 2019, with average daily 3.7 Bitcoin ATM installations in the US.

https://coinatmradar.com/charts/growth/united-states/

All Bitcoin ATMs and Kiosks manufactured and sold in the U.S., and all Bitcoin ATMs and Kiosks operated in the U.S. are believed to be subject to this patent and the company intends to enforce its right upon acquisition of same.

The Company has already begun negotiations with a major law firm that has a very successful track record in enforcing patent rights when working on a contingency basis.

U.S. Bitcoin ATMs represent 13.5 percent of all venues transacting in the digital currency worldwide, according to research by Larry Cermak, head of analysis at The Block.

It is expected that this number of Bitcoin ATMs will continue to rise in the near future with more and more people discovering bitcoin as a payment method and store of value.

First Bitcoin will develop strategies for structuring and implementation of an IP management plan. A business plan prepared by a third party foresees the owner of this unique Bitcoin patent earning more than 50 million dollars in profits over a 5 years period.

The acquisition of the Bitcoin ATM Patent was arranged through the facilities of IPOfferings LLC, a leading patent brokerage, patent valuation and IP consulting services firm.”

Related Bitcoin Kiosk News

Self-Order Kiosks – Forbes Article Having A Moment

From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space  July 30, 2019

Self-Order Kiosks McDonalds in Forbes

Excerpt:

In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?

The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we had yet to see mass adoption in the restaurant space, despite kiosks’ rapid deployments in airports, grocery stores and casinos.

In technology terms, it has since been a lifetime. However, kiosks finally seem to be having their moment in the quick-service space.

Self-Order Kiosk Research

New research from Tillster shows that 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months—up 7% year-over-year. Further, more than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered, and 30% of customers prefer to order from a kiosk versus a cashier if the lines were of equal length.

I have covered the restaurant industry since 2010 when I was named editor of QSRweb. I later added fast casual and pizza beats to my portfolio as editorial director of foodservice media. This coverage spanned the gamut of topics that make up the foodservice space, from marketing and customer service, to the supply chain and display technology. My work has been featured in publications around the world, including NPR, Bloomberg, The Seattle Times, Crain’s Chicago, Good Morning America and Franchise Asia Magazine. I continue to serve as a contributor for many publications, including QSRweb, Food Dive, Innovation Leader and the Digital Signage Federation.


Other notes

  • Preference for self-order seems to have swung positive over last 12 months (MSN poll quoted)
  • Younger customers contributing
  • Amazon trained us
  • Subway is big example nowadays
  • Wendy’s covers 2/3rds of locations. Thinks it has a return.
  • KFC to do 5000 by 2020
  • Taco Bell doing entire chain
  • Self-service market research by Tillster says 30.8 billion

More Information McDonalds News Watch

  • Times Square McDonalds Kiosks Launched
  • Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note:  How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, …
  • Asian Grill Opens New Location with Self Order Kiosks 2019/06/21 Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check …
  • McDonald’s & Sonic Optimizing with Self Order AI Technology2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience …
  • Tapit demonstrates unique self-ordering kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self-ordering kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self-ordering kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its self-ordering platform …
  • Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile …

BOPIS State of the Market

Buy Online Pickup In-Store: State of the Industry

A Closer Look at the Customer Experience

Over the holidays, the news highlighted the growth of retail sales (+5.2%) and specifically online sales growth (+18%), and rightfully so. But what is often buried in the headlines is the area of the greatest growth in retail – Buy Online and Pickup in Store (BOPIS) which was up by over 46% for the holidays. 1 The BOPIS experience is the focus of this collaborative research effort from Secret Shopper and IHL Group.

Between October and December of 2018, we sent 300 secret shoppers to research the BOPIS process for 10 top retailers across the US.

Introduction
The data we share here is both a current ranking of the retailers by experience, as well as a state of the industry – demonstrating where consumers are pleased with the BOPIS process and where things are falling short. It is important to note, the research here does not focus on a process that is prevalent among grocery stores, where products are delivered to a vehicle. Instead, it specifically examines BOPIS experiences where the consumer buys the product online, but must come into the physical store to pick up the items.

BOPIS-State-of-the-Union_v12

Part two has results of testing with 300 shoppers

BOPIS-State-of-the-Industry-Final

Bank Transformation Kiosk – DBSI and Capitol CU Launch the NEXT® Big Thing in Banking

New Core-Integrated Kiosk Drives Advanced Branch Network Strategies by Combining Self-Service, Assisted-Service and Full-Service Capabilities

Editors Note: These units are designed and manufactured by our sponsor Turnkey Kiosks

CHANDLER, Ariz.June 20, 2019 /PRNewswire/ — DBSI, a banking transformation expert, announced today the first deployment of NEXT®, a self-service kiosk that helps migrate transactions to more efficient channels, while enabling tablet-equipped associates to advise clients. Built by DBSI and powered by CFM, this banking innovation is now part of an advanced branch network strategy at Capitol Credit Union in Austin, Texas.

branch transformation
Designed by Turnkey Kiosks with software by DBSI.  Contact Turnkey Kiosks at 602-606-7771 or info@turnkeykiosks.com

Capitol partnered with DBSI to cost-effectively drive more convenience to each market segment while increasing associate productivity. “Industry-wide, there is a shift in banking. If we continue to do things the way we have been, it won’t work. Traditional ITMs didn’t fully solve our need to expand the productivity of associates,” said Pierre Cardenas, CEO of Capitol CU.

“We want to open it up for our associates to engage with members on conversations that are far above the monetary transactions and NEXT® allows them to do that,” said Cardenas. “Having DBSI as a partner that walks with you, understands the process and actually listens to you was refreshing.”

After 30 days in one branch, 75% of one associate’s time spent on transactions was shifted to NEXT®

The Unveiling of NEXT®: blog.dbsi-inc.com/branch-transformation-blog/the-next-big-thing-in-banking

NEXT® is integrated with the Symitar Episys platform through CFM’s expanded relationship.

“The fusion of technology, design, and delivery is what makes a truly innovative experience and what drives our company,” said Nathan Moore, CTO of DBSI+CFM. “NEXT® is just one starting point for this strategy, but it’s focusing on all aspects of the branch experience that drives lasting transformation.”

Pierre Cardenas will be speaking about this branch network strategy with DBSI+CFM at the Symitar® Educational Conference on September 16, 2019, at 8 a.m.

NEXT at Capitol Credit Union from DBSI Inc on Vimeo.

About DBSI+CFM
DBSI helps financial institutions create branches and headquarters that deliver smarter experiences—with 20+ years of transforming 950+ financial institutions. CFM makes it possible for financial institutions to create a personalized experience for their clients by providing a full suite of technology solutions, enabling Universal Associates, self-service, digital client engagement, robust analytics, and much more. For more information, visit dbsi-inc.com or www.whycfm.com.

About Capitol Credit Union
Capitol Credit Union ranks as one of the Top 10 Best Credit Unions in Austin, Texas. Capitol CU provides convenience to its members through remote delivery channels and quality financial services and products offered at the best possible rates. www.ccutx.org

Media Contact:
Jenna Warner
217-840-0501
216738@email4pr.com


Related Banking Kiosk Links

Cashless Retailing – Decathlon Introduces Cashless Retailing for All

Decathlon Introduces Cashless Retailing for All

Self-Service Networks helps with their innovative gift card dispensing kiosk.

EMERYVILLE, Calif., June 6, 2019 /PRNewswire/ — Decathlon, the self-proclaimed world leader in sporting goods retailing, recently opened their US flagship high-tech retail location in Emeryville, California.  With more than 1,500 stores in 49 countries, Decathlon is making a technological splash with their newest location.  Touting a “cashless” retailing solution aimed at simplifying and speeding up the checkout process, shoppers avoid long checkout lines and registers while they engage directly with Decathlon teammates on the retail floor putting them closer to the products they are shopping for.  Using a sophisticated combination of technology solutions using RFID, QR codes, and iPhone transactions, shoppers can check out their purchases at any point within the store using their mobile phone, their Apple watch, gift cards, or their traditional credit and debit cards.  They cannot use cash.

Confronted with the notion of disenfranchised consumers, Decathlon turned to Self-Service Networks and their innovative “GiftWise Cash-2-Card” gift card dispensing self-service kiosk.  With this self-service touch screen kiosk, consumers paying with cash are able to convert their paper currency into Decathlon gift cards.  “Self-Service Networks has been an integral partner for us since the opening of our first Decathlon Superstore in the United States,” says Ashley Benson, product manager at Decathlon USA. “With their help and collaboration, we’ve been able to offer a seamless cashless checkout process that allows customers to complete quick transactions. Customers who prefer to use cash at checkout have the ability to access Decathlon Gift Cards through the GiftWise Cash-2-Card solution. They can then complete their transaction using our cashless point of sale system. We hope that this innovative approach to retailing can be used for our future expansion throughout the US.”

Retailer innovation continues to be a key element toward driving retail sales growth in the US.  Ensuring that consumers from all ranges of the technological spectrum can participate in these advances helps achieve this successfully.  “For over twenty years, Self-Service Networks has been empowering customers with innovative self-service transaction solutions,” says Thomas Smith, President of Self-Service Networks.  “Our GiftWise Cash-2-Card is our latest iteration of card dispensing innovations that help empower customers preferring to use cash payments to participate in everyday retail.”  With the legislative backlash on “cashless” retailers hitting Philadelphia, New Jersey, New York and most recently in San Francisco, innovative retail solutions like the GiftWise Cash-2-Card self-service kiosk is a welcome solution to support a growing trend.

Media Contact:
Meggin French
(888) 666-8346
215912@email4pr.com

SOURCE Self-Service Networks

More links

Wayfinding Digital Signage – Inpixon Acquires Indoor Mapping Leader Jibestream

From GlobalNewsWire July 10, 2019

Interactive Wayfinding Kiosk
Click for full size

PALO ALTO, Calif., July 10, 2019 (GLOBE NEWSWIRE) — Inpixon (Nasdaq: INPX) (the “Company” or “Inpixon”), a leading indoor positioning and data analytics company, announced today that it has signed a definitive agreement to acquire Jibestream Inc. (“Jibestream”), a premier provider of indoor mapping and location technology.

Jibestream offers a full-featured geospatial platform that integrates business data with high-fidelity indoor maps to create smart indoor spaces. Jibestream states their solution is deployed in hundreds of buildings globally including numerous marque venues such as Mall of America, The Pentagon, Westfield World Trade Center, San Francisco International Airport, several Veteran Affairs hospitals and Mall of the Emirates. Jibestream was selected as a “Cool Vendor” by global research firm Gartner in the 2018 Cool Vendors in Location Services for Wayfinding report, and was named as a Top Geospatial Company in 2019 by Geoawesomeness.

“The addition of Jibestream’s mapping capabilities and technologies is a pivotal and transformative step in our mission to be the global leader for indoor data,” said Nadir Ali, Inpixon CEO. “Our ability to provide a single indoor location platform that now provides mapping with what we believe is the most accurate positioning the market has to offer, comprehensive analytics that provide deep, meaningful insights for our customers, and the SDKs and APIs to fuel a thriving partner ecosystem sets us apart from competitors. Gradually, Inpixon’s indoor location data platform will ingest data from various third party IoT sensors and databases in addition to its own proprietary sensors to deliver information critical to a multitude of industries and disciplines including marketing, customer experience, operations and security. Inpixon’s depiction of indoor data will give each user a unique view of their indoor data, from wayfinding, visitor analytics and marketing campaigns to video camera integration and cybersecurity threat detection. Inpixon’s analytics engine and artificial intelligence will continue to anonymize devices, ensuring privacy and security, as we deliver on our mission to do good with indoor data.”

Full press release on GlobalNewsWire July 10, 2019

Kiosk Manufacturer Self Service