Category Archives: picks

Picks are the most newsworthy of articles posts on the site.

Bank Transformation Kiosk – DBSI and Capitol CU Launch the NEXT® Big Thing in Banking

New Core-Integrated Kiosk Drives Advanced Branch Network Strategies by Combining Self-Service, Assisted-Service and Full-Service Capabilities

CHANDLER, Ariz.June 20, 2019 /PRNewswire/ — DBSI, a banking transformation expert, announced today the first deployment of NEXT®, a self-service kiosk that helps migrate transactions to more efficient channels, while enabling tablet-equipped associates to advise clients. Built by DBSI and powered by CFM, this banking innovation is now part of an advanced branch network strategy at Capitol Credit Union in Austin, Texas.

Capitol partnered with DBSI to cost-effectively drive more convenience to each market segment while increasing associate productivity. “Industry-wide, there is a shift in banking. If we continue to do things the way we have been, it won’t work. Traditional ITMs didn’t fully solve our need to expand the productivity of associates,” said Pierre Cardenas, CEO of Capitol CU.

“We want to open it up for our associates to engage with members on conversations that are far above the monetary transactions and NEXT® allows them to do that,” said Cardenas. “Having DBSI as a partner that walks with you, understands the process and actually listens to you was refreshing.”

After 30 days in one branch, 75% of one associate’s time spent on transactions was shifted to NEXT®

The Unveiling of NEXT®: blog.dbsi-inc.com/branch-transformation-blog/the-next-big-thing-in-banking

NEXT® is integrated with the Symitar Episys platform through CFM’s expanded relationship.

“The fusion of technology, design, and delivery is what makes a truly innovative experience and what drives our company,” said Nathan Moore, CTO of DBSI+CFM. “NEXT® is just one starting point for this strategy, but it’s focusing on all aspects of the branch experience that drives lasting transformation.”

Pierre Cardenas will be speaking about this branch network strategy with DBSI+CFM at the Symitar® Educational Conference on September 16, 2019, at 8 a.m.

NEXT at Capitol Credit Union from DBSI Inc on Vimeo.

About DBSI+CFM
DBSI helps financial institutions create branches and headquarters that deliver smarter experiences—with 20+ years of transforming 950+ financial institutions. CFM makes it possible for financial institutions to create a personalized experience for their clients by providing a full suite of technology solutions, enabling Universal Associates, self-service, digital client engagement, robust analytics, and much more. For more information, visit dbsi-inc.com or www.whycfm.com.

About Capitol Credit Union
Capitol Credit Union ranks as one of the Top 10 Best Credit Unions in Austin, Texas. Capitol CU provides convenience to its members through remote delivery channels and quality financial services and products offered at the best possible rates. www.ccutx.org

Media Contact:
Jenna Warner
217-840-0501
216738@email4pr.com

Asian Grill Opens New Location with Self Order Kiosks

Asian Grill Opens New Location with XPR Kiosks

Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check averages, and the overall customer experience.

XPR’s kiosks have a simple, yet appealing interface to increase guest satisfaction. Upon entering the restaurant, customers can easily skip the line and use either of the 2 large self ordering solutions. There the customer can build and submit their orders. If they are paying with credit card the customer can pay using the readers attached to the kiosk. If they wish to pay by cash a receipt is printed with a barcode that can then be taken to the cashier station to complete payment. Customers can also place order at the register if they wish to do so. There are 2 large menu boards above the register with high resolution images to help sell the menu items.

Asian Grill is also using a XPR’s mobile app which allows customers to order from their mobile devices, securely pay by credit card, and have their order ready for pickup when they arrive at the restaurant.

How To Build an Outdoor Kiosk

Building an outdoor kiosk comes with a ton of questions.  How big, how bright, which devices, is Heating a consideration, is cooling a consideration,  which elements will it be exposed to (grease, oil, gasoline, salt, chlorine, etc). Which environments, etc.

The answer to the question how to build an outdoor kiosk is:

Generally the answer is build it for that purpose, outdoor.  A very good outdoor design is optimized so that additional mitigation elements like AC or Heating are minimized.  What kind of power consumption the screen requires in order to be usable/readable? What is the best computer to use?

Does it need to look like a box or can it be elegantly custom design?  The answer is it is often custom designed.

We are happy to answer the questions you may have.

Here is primer FAQ on How To Build Outdoor Kiosks

July 29, 2018

More and more uses are being developed for outdoor kiosks, but a successful deployment depends in large part on the vendor behind the project.

Interactive kiosks have become commonplace in restaurants, retail stores, health care facilities and other locations. But as technology improves and new applications come along, kiosks are becoming an integral part of the outdoor environment as well.

Opportunities for outdoor kiosk deployments include event ticketing, campus wayfinding and drive-through ordering, among others. Consumers today are increasingly pressed for time, and an outdoor kiosk can help provide the convenience they seek. It’s likely that as the technology develops, new and as-yet unheard-of uses will be found.

But all kiosks aren’t created equal, and that’s particularly true when it comes to those designed for outdoor use. Not only can working with an experienced vendor go a long way to determining the project’s success, it can help protect a deployer from regulatory liability and unnecessary maintenance costs.

In it for the long-term

Olea's "Seattle" Outdoor Ticketing KioskObviously, an outdoor kiosk should be designed from the ground up as a watertight enclosure, with watertight seams and insulated inner walls to protect internal components from heat and cold.

In addition, a reputable vendor designs to UL guidelines to certify that the units are waterproof and safe to operate in rain or snow, and routinely implements UL testing on first prototypes for customers who require UL certification. Factors such as power, grounding and mounting are more significant factors with an outdoor kiosk than one located indoors, making adherence to UL guidelines of critical importance.

Outdoor kiosks also need to adhere to the same Americans with Disabilities Act guidelines as indoor units, ensuring accessibility for all users. Failing to do so exposes a deployer to fines and lawsuits that can run into many thousands of dollars.

Olea Kiosks, for example, incorporated those concerns when it designed and built 56 ticketing kiosks that were deployed as part of a front gate renovation and new attraction opening at a major theme park. The ADA-compliant kiosks are used by thousands of visitors every day.

To ensure they perform flawlessly over their intended 5- to 7-year lifespan in a variety of outdoor conditions, the kiosks included a custom interior air conditioning mount and 2” thick insulation to ensure low internal temperatures in an environment that can routinely exceed 100 degrees Fahrenheit. The enclosures were manufactured with powder-coated stainless steel and waterproof mounting points to protect from wet weather and eliminate the possibility of rust.

But while those are the obvious concerns, Olea took additional steps to address issues that may not have been so apparent.

The kiosks have a significant amount of artistic branding, allowing them to serve as decorative signage as well. The material used for the branding is designed to withstand fading, ensuring the devices look fresh and cutting-edge for years. In addition, because the kiosks are placed in a high-traffic area outside of the park near a number of retail and restaurant locations, they include a removable front cover to protect the touchscreen during hours when the park is closed.

The features Olea has built into its outdoor ticketing kiosks are embodied in the Seattle model. The Seattle includes a 19-inch high-brightness touchscreen with top-tier components built to withstand all types of weather conditions. Temperature control systems and IP65-qualified rating make the Seattle perfect for hot and cold weather deployments.

The Seattle also features a bolt-down base plate, allowing them to be securely mounted in places including sidewalks, parking lots and outside business entrances.

Capabilities include ticket and wristband printing, payment acceptance including EMV components and barcode scanning. The Seattle is ideal for event ticket sales, concessions and ride entrances.

Olea's "Detroit" Drive Thru Restaurant KioskWould you like fries with that?

Another area of growth for outdoor kiosks is the restaurant drive-thru lane. Combining the fact that a typical QSR does as much as 70 percent of its business at the drive-thru and self-order kiosks have been demonstrated to increase ticket averages by 10 percent or more, the marriage of fast-food drive-thru and self-order technology makes perfect sense.

In addition to the ability to automate the suggested selling process, self-order kiosks offer easy customization or orders, helping to boost sales. Customers may also indulge in the occasional splurge free of guilt, knowing the kiosk won’t be critical of their meal choices.

Fast food giant Wendy’s for example, has already rolled out kiosks at 300 of its stores with plans to add them to additional locations soon. Wendy’s CEO Todd Penegor told the investment news site TheStreet that locations with self-order kiosks are seeing higher average checks and customer satisfaction scores, likely a result of their ability to allow guests to customize their meals.

“It’s a part of the future of eating out,” Penegor said.

Olea’s entry into the drive-thru arena is its Detroit model. The Detroit includes a 32-inch sunlight-viewable touchscreen. (After all, who among us hasn’t used our hand as a shield so we can see an ATM or Redbox screen?) The multitouch touchscreen provides an ergonomic interaction — whether from a sports car or large SUV.

The enclosure is designed to reduce power draw and includes options for custom branding and overhead signage. The devices can be installed as either freestanding units, two-sided or in-wall, column or post mounts. They also include presence detection to “wake up” the units when customers approach and marine-grade stereo speakers for communication with staff.

One major national sandwich chain has seen their drive-thru sales increase by 15 percent at locations where they have deployed an Olea drive-thru kiosk.

San Diego Zoo Outdoor Ticketing KiosksKiosks for all seasons

Not all deployment locations are the same. Businesses are becoming increasingly aware of how their customers move through a location, and to maximize revenue they must be prepared to serve their customers wherever they may be. Kiosks can help optimize those transactions whether they take place inside the venue, just outside the front door or in the drive-thru lane.

Olea kiosks can be designed to withstand any environment, from summer in Arizona to winter in Minnesota. The company’s engineers have options for solid-state heating and cooling systems to complete HVAC systems designed specifically for kiosks.

Olea’s outdoor kiosks come with monitors from 8” to 84” or larger and can include payment, printers, solar, wireless and just about any other equipment that can be put into an indoor kiosk. The company uses only the most durable stainless steel and aluminum for its outdoor kiosks, running each through a multistage painting and plating processes.

Olea kiosks also feature automotive-style gaskets, compression-style locks, and unlike some galvanized electroplating and more, all to ensure an Olea outdoor kiosk will last as long and be a trouble-free as any indoor kiosk.

There are hundreds of applications suitable for an outdoor kiosk, and more are being developed every day. The best way to implement a successful outdoor kiosk deployment is to work with a vendor who is experienced in those deployments and has a track record of success. Olea Kiosks stands ready to help.

Tips for Outdoor Kiosk Deployments

Frost & Sullivan Recognizes Olea Kiosks – Outdoor Kiosk Design

LOS ANGELES, Calif., June 20, 2019 (SEND2PRESS NEWSWIRE) — Olea Kiosks of Los Angeles, has been recognized by Frost & Sullivan with the 2019 Customer Value Leadership Award for its self-service kiosk manufacturing and focus on designs for outdoor use.

Olea Kiosks
Olea Kiosks is recognized not only for its technologically advanced and custom kiosks, this award also acknowledges its high standards for in-house manufacturing and services to make it an industry leader.

Frost & Sullivan evaluated Olea Kiosks in two main areas: Customer Ownership Experience and Customer Service Experience. Kiosks give businesses the opportunity to put the customer in the driver seat and in control of their transaction, and with sleek, modern, aesthetically-pleasing designs, Olea delivers a positive experience for today’s user.

Olea is redefining self-service technology with innovation that makes the transaction experience faster, more reliable and easier, particularly in the outdoor space. With several custom, outdoor designs completed and installed, Olea has earned a reputation for providing high-quality kiosks for challenging environments, including outdoor tourist attractions subject to varying temperatures and weather elements.

“Self-service kiosks in demanding environments, such as outdoor locations, face performance and frequent maintenance challenges. With its superior product design knowledge and expertise, Olea has virtually eliminated outdoor maintenance issues for its clients. Such high levels of customer satisfaction have resulted in more than 200 Olea-built drive-thru kiosks installed across the United States, with more to come,” stated Nandini Bhattacharya, Industry Manager, from Frost & Sullivan.

Since 1975, Olea Kiosks has designed and installed more than 20,000 custom kiosks for companies including CLEAR and Kaiser Permanente. Its custom kiosks can be seen throughout the United States and in other countries. Olea has a custom design process to ensure the kiosk is built and deployed to deliver the business outcomes for which it was intended.

About Olea Kiosks:

Olea Kiosks Inc. is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

VIDEO (YouTube): https://youtu.be/KwvBMjXbcsA

*PHOTO link for media: https://www.Send2Press.com/300dpi/19-0620s2p-olea-kiosk-300dpi.jpg
*Caption: Custom ticketing kiosk by Olea Kiosks.

DSE Video edited outdoor designs Drive Thru

Olea Kiosks

ABOUT THE NEWS SOURCE:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975. Its technologically advanced, in-house manufacturing and services have made it an industry leader.

More Information: https://www.olea.com/

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McDonald’s & Sonic Optimizing with Self Order AI Technology

Self-Order and AI Sonic McDonalds

Read full article at PSFK

From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences

Today’s consumers have more food options than ever. The ordering experience is incredibly important, and a good one can keep customers coming back time and time again. To help guests navigate drive-thru menus, companies like Sonic, McDonalds, and THE.FIT have incorporated AI into their ordering to create a seamless transaction.

Taken from PSFK’s Food Service Debrief report, take a look at how these innovators have redesigned ordering to offer personalization and enhanced convenience:

Sonic, Mastercard and ZIVELO
Global payment company Mastercard has partnered with self-service kiosk technology provider ZIVELO to trial AI-based voice ordering at select locations of the drive-in chain Sonic. At the restaurant, guests place their orders with an AI-powered voice assistant, while an integrated digital menu display can be customized in real time, taking into account context, like weather, time of day, season and location, as well as specific customer preferences. The system aims to streamline repeat orders and use data to offer personalized suggestions and loyalty rewards that are more relevant.

Read full article at PSFK

Tapit demonstrates unique self-ordering kiosk

Excerpt from BakeMag Jun article. Read full article

Tapit demonstrates unique self-ordering kiosk

Selfit.jpg
Courtesy of Tapit

 

According to an IHL Services research, 96% of adults aged 18-39 favored self-kiosks for food ordering. With Tapit, single restaurant locations or large chains can meet this demand and affordably install Selfit’s feature-rich, highly customizable and scalable technology.

“On average, Tapit self-order kiosks increased each individual order by a remarkable 30% and 13% per branch,” said Eli Cohen, head of operations at New Deli restaurant chain.

Excerpt from BakeMag Jun article. Read full article

Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’

Excerpt from Nation’s Restaurant News June 17, 2019
Editor’s Note:  How China tariffs might affect this are in play.

Taco Bell Kiosk consumer-facing technology efforts are in full force this year.

On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.

Rob Poetsch, spokesman for the Irvine, Calif.-based chain, said the brand is on track to complete the national rollout of kiosks by the end of this year. The company has about 6,600 U.S. locations.

Less than a year into the deployment, the new 22-inch monitors are already winning accolades.

Taco Bell’s consumer-facing technology efforts are in full force this year.

On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.

Taco Bell Kiosk

Taco Bell kiosks are now in 4,000 U.S. locations. (Photo: Taco Bell)

Taco Bell developed the application for the 22-inch touchmonitor.  The chain has remote monitoring via a secure cloud-based platform for remote management of the kiosks through Android devices.

For Taco Bell, the award is years in the making. The company has been testing various versions of kiosks, only recently settling on a format that it said works for its consumers.

Rafik Hanna, senior director of information technology at Taco Bell, said the company “strives to stay relevant with customers’ ever-changing preferences.”

Ticket Kiosk FAQ – Olea Kiosks Information

Republished with permission from Olea Kiosks website

Ticketing Kiosk

Improving ROI

austin webpTicketing Kiosks are not new to the industry of self-service applications as most major transportation companies and entertainment ticket distributors already utilize this solution in one form or another. Most of the ROI benefits of ticketing kiosks come in measurable increments, while others are subtle benefits that still ultimately impact a company’s bottom line.

Save on Employee Overhead Costs

One of the major benefits of the self-service ticket kiosk is the overall reduction in cost per transaction. This is primarily due to the reduction in costs related to employees since less staff is needed.

Improving Customer Satisfaction

Ticket Kiosks also help improve customer satisfaction by making transactions faster and more convenient. Monetary transactions are simplified as ticketing kiosks accept various payment methods including credit cards and cash. This also significantly reduces the time commitment for each transaction making it more efficient while preventing long congested lines.

Improve Access to Your Services

Installing ticketing kiosks on off-site locations can increase revenue by offering more distribution locations for customers to visit. This also contributes to lower infrastructure costs by making these transactions automated. In addition, ticketing kiosks allow owners to easily and effectively communicate with their customer base through well-constructed applications. These provide the ability to update content on special promotions, up-sell items and introduce new product or service offerings. Having the ability to communicate with customers increases revenue and the amount of sale per transaction.

Improve Efficiency

Ticket Kiosks also offer the security of knowing that there is no room for human error. The applications are completely accurate and eliminate the possibility of mistakes or miscalculations.

outdoor ticket kiosk
Outdoor kiosks for ticketing by the Seattle

Hotel Check-In Kiosks For Guest Services by Ingenico

Guest Services Needs in Hotels Are Changing. Here’s How Kiosks Can Meet Those Needs

Article reprint from LinkedIn by Bruce Rasmussen of Ingenico

Bruce Rasmussen Ingenico
Bruce Rasmussen Director of Sales at Ingenico

In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:

The traveler grabs a Lyft to the airport and pays in-app. Upon arrival to the airport, he uses the self-serve kiosk, swipes his credit card to pull up his boarding pass, and makes selections for his seat and luggage. Once in the air, he uses the seat-back screen to order a drink. After deplaning, he takes a cab, pays via his mobile wallet, and arrives at the hotel.

After a long day, he’s ready to settle into his room and get some rest. As he approaches the counter for check-in he notices a line. It’s short, but there’s only one employee managing the desk. The employee is accommodating and friendly, but the traveler is tired and not up for chatting. He spends another 5 minutes checking in, passing his ID and credit card back and forth, and talking about room preferences. Finally, he gets his key card and heads up to his room.

What’s Wrong with this Picture?

Up until the traveler reaches the hotel his trip is seamless and automated. But from the moment he arrives for check-in, there’s a sudden change in pace and a sense of hassle in getting to his room. But it -doesn’t have to be this way. Hotels have an opportunity to streamline guest services by incorporating self-service kiosks into their strategy.

If you’re thinking “don’t people prefer a human touch?” remember this: don’t mistake automation and convenience for lack of service. While a great concierge was once the gold standard for guest service, things are changing. Today, more travelers value speed, no hassle and opportunities for self-service throughout their whole journey. In fact, some have even grown to expect the option for self-service. That’s why ATMs, pay-at-the-pump fueling and self-check-ins at airports are so successful.

Updating your guest service strategy to add this new choice may seem like a daunting task, but self-service kiosks are a simple solution that can provide a lot of additional value at check-in and beyond. Take a look at some of the ways kiosks can make an impact on your guest service:

On-Call Concierge

Kiosks are an “always-on” service that can reduce lines at the check-in during busy times or periods of lighter staffing (or even reduce staffing costs during a lull). They can also be used as concierge support. Guests can get recommendations for local restaurants and make reservations, discover local attractions and events, and request transportation.

Added Value in New Ways

In addition to offering another way to deliver existing services, kiosks and vending machines create new opportunities such as providing a marketplace for forgotten items like power cords, toothbrushes and aspirin. They also create the perfect environment for upselling — perhaps your guest orders room service for two and the kiosk recommends a bottle of white wine.

New Insight With Analytics

The benefits of bringing kiosks on board aren’t just limited to your guests. They also provide your business with valuable insight into guest preferences, services used, popular check-in times, favorite restaurants and more. You can also use them to gather feedback and reviews from your guests. All of this comes together to give you a better understanding of how, when and where your guests are spending their time and money throughout their stay.

To see how this all comes together, remember that traveler scenario from earlier? Imagine that this time, the traveler arrives to the hotel to find kiosks in the lobby:

The traveler spots an open kiosk. Just like at the airport, he swipes his credit card and pulls up his reservation. He filters the available rooms by those with one king-size bed, no adjoining room and is located near the elevator. He chooses one on the sixth floor. Then the kiosk offers to order him room service. He chooses a meal and a beverage, a delivery time, and charges it to his room. The kiosk dispenses his room key card and he’s on his way.

Part of a Bigger Strategy

Kiosks are just one way to boost your guest service strategy. Many hotels are moving towards more self-service options, including automated vending machines, mobile loyalty apps and phone-based room keys to satisfy the constantly increasing expectations for on-demand, always-on service. It’s even coming to the point where not offering it puts your business at a disadvantage. Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent, and the kiosk market is projected to reach a value of $1 billion by 2021.

Think a kiosk or other unattended solutions could benefit your hotel and lodging business? Drop us a line!

For more information Contact Us

 

Comments on Bruce Rasmussen’s article

Craig Keefner

Nice wrap Bruce!

Excellent article, Bruce Rasmussen. Our self-pay kiosk for lobby grab-and-go stores validates this all day long. Our transaction logs show up to 92% of guests choose our kiosk over waiting in the front desk line to engage with an associate. Beyond better guest experience, we also see it dramatically reduces guest theft and abandoned sales by simply offering a more convenient way to pay.

Sports Betting Kiosks: The Future of Sports Wagering

Sports Betting Machines: The Future of Sports Wagering

Last updated – June 11, 2019

Interesting Sports Betting Kiosk Related News

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Where can I place a legal online sports bet?

New Jersey sports betting sites

New Jersey sports betting kicked off in June 2018, less than a month after the fall of PASPA. Online sports betting officially went live in New Jersey on August 6, 2018 when DraftKings Sportsbook launched. FanDuel Sportsbook launched its mobile app three weeks laster.

To date, there are 13 NJ sports betting apps on the market.

Pennsylvania sports betting sites

Pennsylvania sports betting started late in the game considering it had a law on the books in 2017, only launching in November. The Keystone State changed its law to allow legal sports betting anywhere within the state.

State regulators approved this year a set of rules for sports betting that includes mobile wagering. Retail sports betting is under way, and mobile sports betting is legal and will launch in spring 2019.

Nevada sports betting sites

Legal sports betting in Nevada did not change after the Supreme Court decision. Many Nevada casinos feature online and mobile sports betting platforms allowing you to wager anywhere in the state.

Geolocation technology on your device will ensure that you are located in Nevada before allowing you to bet. Bettors also must first establish an account in-person at a physical casino location before betting online. This includes verification of identification and a minimum cash deposit of between $50-$100 to fund the account.

West Virginia sports betting sites

West Virginia opened its sports betting operation in September. Only two public sportsbooks opened in 2018, and another started up at The Greenbrier, a private resort. West Virginia sports betting added the ability to bet via mobile in December 2018.

The state’s mobile app remains shut down as of March 2019 because of a dispute between technology providers.

Rhode Island sports betting sites

Rhode Island sports betting will go mobile by fall 2019 after Gov. Gina Raimondo signed a bill into law in March.

Rhode Island’s sports betting operation runs through the state lottery in partnership with William Hill, so the well-known bookmaker will provide the state’s app technology.

Mississippi sports betting sites

Sort of. Mississippi sports betting must be done within a land-based or water-based casino. However, state regulations allow for mobile wagering while on casino property, though only one tribal casino has launched it.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Other Links

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/

Contact KI for more information on sports betting kiosk

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Healthcare Kiosks – CVS Moves Healthcare Closer To Customers

At stores and online, health care moves closer to customers

healthcare kiosks - CVS
In this Thursday, May 30, 2019 photo, family Nurse Practitioner Serena Lopez exits an exam room at the new HealthHUB inside a CVS store in Spring, Texas. HealthHUB locations offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. (AP Photo/David J. Phillip)

Health care is moving closer to patients.

Drugstores are expanding the care and support they offer, and telemedicine is bringing doctors and therapists to the family room couch as the system shifts to help people stay healthy and attract customers who want convenience.

CVS Health offered the latest example on Tuesday, announcing plans to expand a new store format that will provide dietitians, help people monitor chronic diseases and add community rooms that can be used for yoga classes. The drugstore chain, which quit selling tobacco several years ago, said it will open 1,500 of these so-called HealthHub stores nationally by the end of 2021.

“The ultimate goal is bring more health services into people’s communities where they can access them as part of their daily life,” Executive Vice President Dr. Alan Lotvin said.

CVS rival Walgreens is experimenting with primary care clinics, and insurers are expanding coverage of things like dietitian visits, hoping that keeping people healthy will reduce costs and keep them out of expensive hospitals.

The added convenience sounds good in theory, but these newer care options will have to earn patient trust, said Harvard researcher Dr. Ateev Mehrotra, who has studied retail clinics.

healthcare kiosks - CVS
In this Thursday, May 30, 2019 photo, the entrance to a CVS store with the new HealthHUB is shown in Spring, Texas. CVS Health is pushing deeper into health services with plans to add dietitians, medical equipment and space for the occasional yoga class to 1,500 stores over the next few years. Its HealthHub stores will have about twice as much space devoted to health care as other locations and will aim to help people with chronic conditions like diabetes. (AP Photo/David J. Phillip)

“This is going to take a lot of cultural change for patients to feel that this is a reasonable option for them,” he said.

CVS Health, based in Woonsocket, Rhode Island, runs more than 9,800 retail locations nationally. Late last year, it added health insurance when it acquired one of the nation’s biggest insurers, Aetna, in a roughly $69 billion deal that is still being reviewed by a federal judge.

Soon after announcing that deal, CVS officials started talking about plans to provide more health care help to customers. Late last year, the company started testing HealthHub stores in Houston.

Aside from visits with dietitians, these stores also give customers a chance to get screened for eye problems caused by diabetes, talk to a pharmacist about their treatment plan or get help tracking their blood pressure.

CVS Health said it will add more of these stores to the Houston market this year and expand to Atlanta, the Philadelphia area and Tampa. The company plans to run 1,500 HealthHub stores by the end of 2021.

Separately, Walgreens will start adding primary care clinics next to some of its stores in the Houston area through a partnership with VillageMD. It’s also testing clinics in Kansas City that focus on older patients through a deal with the insurer Humana.

Walgreens, which still sells tobacco, wants to create what its leaders call “health care neighborhoods” with its stores and improve access to primary care.

healthcare kiosks - CVS
In this Thursday, May 30, 2019 photo, a kiosk is shown inside a CVS store with the new HealthHUB in Spring, Texas. HealthHUB locations offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. (AP Photo/David J. Phillip)

“We have an aging population,” Walgreens executive Dr. Pat Carroll said. “It is difficult in many communities to actually find a primary care physician.”

As they expand into care, the drugstore chains will face competition that includes major doctor groups and hospital systems that have their own support staff working to keep patients healthy.

The management of chronic illnesses has become a big source of health care spending, noted Mehrotra, the Harvard researcher.

“This is sort of the pot at the end of the rainbow that everyone wants to get to,” he said.

  • healthcare kiosks - CVS
    In this Dec. 4, 2017, file photo, the CVS Health logo appears above a trading post on the floor of the New York Stock Exchange. CVS Health is pushing deeper into customer health again with plans to add dietitians, medical equipment and space for the occasional yoga class to 1,500 stores. The drugstore chain that quit selling tobacco several years ago said Tuesday, June 4, 2019, it will expand a store model it started testing recently. Its HealthHub stores will have around twice as much space devoted to health care as other locations and will aim to help people with chronic conditions like diabetes stay healthy. (AP Photo/Richard Drew, File)
  • healthcare kiosks - CVS
    In this Thursday, May 30, 2019 photo, a sign advertises services available at a CVS store with the new HealthHUB in Spring, Texas. HealthHUB locations offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. (AP Photo/David J. Phillip)
  • healthcare kiosks - CVS
    In this Thursday, May 30, 2019 photo, the new HealthHUB is shown inside a CVS store in Spring, Texas. The drugstore chain that quit selling tobacco several years ago said Tuesday, June 4 it will expand the store model it started testing recently. Its HealthHub stores will have around twice as much space devoted to health care as other locations and will aim to help people with chronic conditions like diabetes stay healthy. (AP Photo/David J. Phillip)
  • healthcare kiosks - CVS
    In this Thursday, May 30, 2019 photo, a sign shows services available at a CVS store with the new HealthHUB in Spring, Texas. HealthHUB locations offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. (AP Photo/David J. Phillip)
  • healthcare kiosks - CVS
    This Friday, Jan. 26, 2018, file photo shows a CVS Pharmacy in Pittsburgh. CVS Health is pushing deeper into health services with plans to add dietitians, medical equipment and space for the occasional yoga class to 1,500 stores over the next few years, the chain announced Tuesday, June 4, 2019. (AP Photo/Gene J. Puskar, File)
  • healthcare kiosks - CVS
    In this Thursday, May 30, 2019 photo, a CVS store with the new HealthHUB is shown in Spring, Texas. CVS Health is pushing deeper into health services with plans to add dietitians, medical equipment and space for the occasional yoga class to 1,500 stores over the next few years. The drugstore chain’s HealthHub stores will have about twice as much space devoted to health care as other locations and will aim to help people with chronic conditions like diabetes. (AP Photo/David J. Phillip)
  • healthcare kiosks - CVS
    In this Dec. 4, 2017, file photo, the CVS Health logo appears above a trading post on the floor of the New York Stock Exchange. CVS Health is pushing deeper into customer health again with plans to add dietitians, medical equipment and space for the occasional yoga class to 1,500 stores. The drugstore chain that quit selling tobacco several years ago said Tuesday, June 4, 2019, it will expand a store model it started testing recently. Its HealthHub stores will have around twice as much space devoted to health care as other locations and will aim to help people with chronic conditions like diabetes stay healthy. (AP Photo/Richard Drew, File)
  • healthcare kiosks - CVS
    In this Thursday, May 30, 2019 photo, a sign advertises services available at a CVS store with the new HealthHUB in Spring, Texas. HealthHUB locations offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. (AP Photo/David J. Phillip)

Mehrotra also said these growing options for care may have to overcome patient reluctance. He said people have grown comfortable using drugstores for flu shots or to treat colds. But asking a drugstore to help manage diabetes is another matter.

In that case, patients worry about whether their regular doctor will be notified of the drugstore care, and they may want to see the same person each time they visit.

Another physician, New Hampshire-based internist Kevin Pho, said he also worries that drugstores may use their health care services to drum up prescription business or sales in the rest of their store.

CVS is offering additional health care in stores many customers already visit routinely and is focused on putting those customers on “a path to better health,” Executive Vice President Kevin Hourican said.

At stores and online, health care moves closer to customers

In this Thursday, May 30, 2019 photo, a sign advertises wellness services available at a CVS store with the new HealthHUB Thursday, in Spring, Texas. HealthHUB locations offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. (AP Photo/David J. Phillip)

Frequent CVS customer Grace Bennett said she thinks the expanded health care services are a “fantastic step.”

The 28-year-old New Yorker has diabetes that led to eye surgery. She said screenings for that condition and other health care services available through the drugstores will make it easier for people to get help without having to juggle schedules or worry about finding an open appointment.

“I think they’ll be helpful to a whole lot of people,” she said.

ICX Winners in Dallas – Smart City & QSR Kiosk

Interactive Kiosk Awards 2019 – Bell Canada & Taco Bell

The Interactive Customer Experience Association honored Taco Bell’s Self-Order Kiosks and the Bell Canada Smart City Kiosk Tuesday Jun 4, 2019 during their conference in San Francisco.

smart kiosk Bell Canada
Image of Bell Canada Smart Kiosk

Taco Bell’s kiosks won for Best Restaurant, while Bell Canada Smart City Kiosks by Bell  Canada won Best Kiosk.

Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space. Yum operates the Pizza Hut, Taco Bell and KFC chains, and the company’s fourth-quarter results, released Feb. 7, provided details about where those [… link]

Smart City Smart Kiosk Related News

Free List – Kiosk Industry Companies List – Add Yours Today!

Kiosk Companies List at Listly

kioskKiosk Industry Group association maintains this free list of resources for the self-service and kiosk industry. Included are manufacturers of hardware, software, devices such as touchscreens and printers, remote monitoring and management. Even financial services which can assist in financing your project. Kiosk Industry is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

If your company is involved in the market and would like to be listed, simply visit the list and enter your URL and company info. It’s self-service.

Click Here for the list

 

InfoComm 2019 – Peerless InfoComm Outdoor Kiosks and Smart Kiosks #3429

Peerless InfoComm Outdoor Kiosks and Smart KiosksPeerless-AV® to Demonstrate Wide-Ranging Signage Technology and AV Solutions at InfoComm 2019

Products include new line of SmartMount® Motorized Mounting Solutions, Xtreme™ High Bright Outdoor Displays, SEAMLESS LED Solutions, Smart City Kiosks, and more at Booth 3429

AURORA, Ill. – May 30, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce its showcase at InfoComm 2019, June 12-14, in the Orange County Convention Center (OCCC). Peerless-AV and its team of experts will be exhibiting a variety of digital signage solutions, including kiosks, video wall mounts, outdoor displays, and more in Booth 3429.

Peerless-AV Preview @ InfoComm 2019 from Peerless-AV on Vimeo.

To start off the show, on Wednesday, June 12th,  Rob Meiner, Peerless-AV’s Kiosk Business Unit Manager, will be taking part in a panel on “Increasing Convenience and Creature Comforts with Kiosks in Hotels.” Panel attendees can expect to learn more about how hotels and hospitality industry insiders can incorporate engaging kiosks and signage. Peerless-AV will also be sponsoring the event, which is geared towards key members of the hospitality industry.

Peerless-AV is proud to present and display the following products at InfoComm 2019:

Outdoor Kiosk Solutions

Peerless-AV will be testing the limits of its Xtreme™ High Bright Outdoor Displays (XHB432, XHB492, XHB552) through a water dunk tank, impact test chamber, and dust chamber. Available in 43″, 49″, and 55”, the Xtreme™ High Bright Outdoor Displays offer a maintenance-free design and are rugged enough to withstand the harsh outdoor elements, while still offering bright, crisp imagery.

Peerless-AV will also be exhibiting the full line-up of the UltraView™ UHD Outdoor TV (UV492, UV552, UV652), an all-season solution for outdoor entertainment and living. Paired with the UltraView™ UHD Outdoor TV will be Peerless-AV’s easily-installed and weather resistant Xtreme™ Outdoor Soundbar (SPK-080).

Kiosks and Menu Boards

Kiosks at the booth include the upgraded All-in-One Kiosk Powered by BrightSign® (KIPICT2555). This kiosk features a sleek and stylish design with a leaner frame and a smaller footprint, creating a complete digital signage solution for any indoor application setting, for  entertainment, advertising, digital merchandising, and more.

Another kiosk on display is the award-winning, outdoor Smart City Kiosk. With an elegant, minimalistic design, including covers to protect and ventilate the kiosk’s display and equipment, this kiosk is an ideal, outdoor digital signage solution.

Restaurant menu solutions like Peerless-AV’s single Digital Menu Board for Samsung OHF displays (KOF555-1OHF), double Digital Menu Board for Xtreme™ High Bright Outdoor Displays (KOF555-2XHB), and single Digital Menu Board for LG displays (KOF555-1XE4F) will also be in the booth, demonstrating how digital signage can help with increasing drive-thru sales and promoting order efficiency.

Interactive SmartMount® Solutions

A new line of SmartMount® Motorized Mounting Solutions for Interactive Displays, including the SmartMount® Motorized Stand/Wall Mount (SS598ML3) and SmartMount® Motorized Table Top Cart (SR598ML3T) will showcase how educators can focus on the content on display in the classroom while creating a positive learning environment.

Also in the booth will be the latest version of the SmartMount® Motorized Height Adjustable Flat Panel Cart (SR598ML3), an extension of Peerless-AV’s award-winning line of AV carts, which make it easier for educators and students to raise and lower touch-enabled displays.

Wall Mounts and More

As the 2019 Official TV Wall Mount & Outdoor TV Provider of Forbes Travel Guide, Peerless-AV will be showing off its mounting solutions geared towards hospitality applications. Mounts being displayed include the Pull Out Pivot Wall Mount (HPF650), essential for on-wall or recessed/in-furniture applications, as well as the Hospitality Wall Arm Mount with STB Enclosure (HA746-STB), which offers an aesthetically pleasing solution for cable management and set top box storage. For retail applications, Peerless-AV will be introducing the Floor Window Display Mount (DS-OM55ND-FLOOR) designed specifically for the Samsung OM55N-D Double-Sided Displays.

Peerless-AV’s wide ranging projector product family will be in the booth, as well, with the Heavy Duty Universal Projector Mount (PJR125), Ultra Heavy Duty Projector Mount (PJR250), and Universal Portrait Projector Mount (PJR125-POR), demonstrating the perfect mounting solution for heavy equipment.

LED Video Wall Mounting Solutions

Providing a wow factor for attendees will be Peerless-AV’s Curved LED Mount, featuring a modular design developed to fit the specifications of any LED display. In partnership with RMG, the curved video wall will feature actual pieces from the Kennedy Space Center and highlights of the 50th Anniversary of the moon landing. Peerless-AV’s LED mounting systems bring unlimited configurations to wall signage as well as offer a slim, space-saving, and aesthetically pleasing design that can be adapted to support any display specifications and video wall configuration.

Additionally, as the Official Digital Display Provider of MiLB, Peerless-AV’s booth will feature the new official LED scoreboard, which will be implemented in over 50 stadiums by 2020.

The Curved LED Mount and LED scoreboard are part of SEAMLESS by Peerless-AV, the one-of-a-kind all-inclusive program for LED video wall integration. With SEAMLESS by Peerless-AV, integrators can expect start to finish support for all of Peerless-AV’s LED mounting solutions.

To learn more about Peerless-AV’s activities planned for InfoComm 2019, watch the preview video (https://vimeo.com/peerlessav/infocomm19) or visit Booth 3429 to see the full showcase of outdoor displays, kiosks, mounts, carts, and more.

For media appointments, please contact Beth Gard at bethg@lotus823.com or 732-212-0823.

Connect with Peerless-AV via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact

Beth Gard

bethg@lotus823.com

(732) 212-0823

 

Kiosk Group New VP – Adds Industry Veteran Guarino

FOR IMMEDIATE RELEASE

Kiosk Group Taps 25-Year Industry Veteran Karla Guarino to Lead Sales & Marketing Team

Responding to strong, accelerating market growth with fresh leadership, new products and long-range marketing and manufacturing strategies

FREDERICK, Md., June 4, 2019 – Kiosk Group Inc. (KGI) has announced the appointment of Karla Guarino as Director, Sales & Marketing. Ms. Guarino’s assignment is the latest of several strategic steps designed to grow the company to better serve the rapidly-expanding global market for interactive kiosks and related software.

Ms. Guarino will be responsible for top-line growth, expanding into new markets with interactive touchscreens, software and remote kiosk management. “Karla’s stellar reputation across the industry is strategically wide and tactically deep,” said Mike James, KGI’s founder and chief engineer.

Privately-held KGI develops and markets a wide range of solutions for hundreds of customers. Kiosk Marketplace Census Report values the global market at $9.22 billion (2018) with a compound average growth rate approaching 18%.

In response, KGI President Alan Mischler said “We are executing an aggressive effort to launch new kiosk enclosure designs, increase manufacturing, boost customer responsiveness and re-invent marketing. Karla Guarino is being armed with the best solutions our industry has to offer. She brings a blue-ribbon resume. We are indeed fortunate to have her guiding the marketing and sales challenge.”

Ms. Guarino said “Mike James is a creative visionary for iPad and Android tablet enclosure technology. These products have set engineering and design standards. Coupled with Alan Mischler’s manufacturing and management leadership, I plan to quickly build market share and open new markets for interactive touchscreens in static and mobile applications.”

An early priority is improved market recognition for KGI’s extensive catalog. “I’m turning our website into an interactive marketing, sales and customer education center and plan to develop dynamic outreach to customers and the media,” Guarino said. “And I’m encouraging new product development for smaller tablet-based terminals as well as mobile software to enable our customers to put interactive kiosk technology at the fingertips and in the palms of the world’s rapidly-growing base of digital consumers.”

 Guarino’s 25-year Kiosk Industry Background

Kiosk Group New VP
Karla Guarino Kiosk Group New VP

For nearly 15 years at Kiosk Information Systems, Karla mastered virtually every marketing and sales challenge, adding product development and strategic partnerships to an impressive sales record ($37M in 2007). Gaining broad industry experience through executive assignments with Zivelo, 8Speed8, Jane and Meridian Kiosks, Karla became a senior industry consultant last year as founder and CEO of Kiosk Mentor LLC. Recently, Kiosk Group’s Mike James and Alan Mischler convinced Karla to apply her knowledge and leadership to the well-financed challenge of propelling Kiosk Group to pinnacle status.

About Kiosk Group

One of the first companies to pioneer the tablet kiosk marketplace, Kiosk Group has compiled 30 years of design/manufacturing innovation serving hundreds of industry and government customers. Founder Mike James was first to develop iPad technology for kiosk service. KGI’s exceptionally popular software development browser package (Kiosk PRO) is available via the iTunes store. Today, KGI is an innovation leader for Android, iPad and Windows kiosk enclosure solutions. Privately held, KGI is headquartered in Frederick, MD. For more information, visit KioskGroup.com.

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Related Posts by Kiosk Group

PRESS RELEASE – KIOSK GROUP REVOLUTION IPAD TABLET ENCLOSURE

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CEO CORNER – MIKE JAMES WITH KIOSK GROUP

Kroger Adds Higi Self-Service Health Kiosks to Roundy’s Stores

Health stations now available at all Roundy’s Supermarkets banners in Illinois and Wisconsin

Kroger Adds Higi Health Stations to Roundy's Stores

The Kroger Co. has expanded its partnership with consumer health engagement company Higi to put its self-service smart health stations in Roundy’s Supermarkets in Illinois and Wisconsin, including Pick ‘n Save, Mariano’s, Copps and Metro Market banners.

Kroger and Higi have worked together since 2011, with solutions at 2,100 stores in the Kroger network. The higi stations offer free health screenings and interactive educational content. Consumers can also choose to work with a trusted healthcare organization through the system.

Read full post on Progressive Grocer

Light bar kiosk for room interactive digital Signage

Room Booking and LED Lightbar Notification

TDS will announce its 20L series digital signage with the light bar in June of 2019 that will lead the touch monitor market. Through the hardware solution implementation to achieve the control of the light bar to reflect the color vitality and dynamic state without relying on software.

Moreover, the POE power supply of wake-up module is provided to solve the traditional power supply mode of customers. TDS Control system is engineered with LED lightbars by default to color changes. Set aside the limitations of software compatibility to support the widest range of interactive digital meeting room signage projects. Users will be able to identify current availability of the room by the LED color bar indicator, visible from afar. The instant visibility provided by being able to see the room availability whilst walking past a meeting room through edge lighting; Offering a compelling meeting room signage solution for our partners and customers.

tdstouch lightbar kiosk
Click for full size

Our 20L is an all-in-one industrial touch computer, multi-point, Projected Capacitive (PCAP) touch screen technology , which is sensitive with the fast response rate. It supports 24-hour operation for 7 days a week, adopts advanced Intel Celeron 3855u processor with Windows 10 system, low power consumption, fan-less motherboard, environmental protection and energy saver, backlight LED, wide viewing Angle. TDS excels at customization, with sizes ranging from 10 "to 55". We offer a variety of peripherals, cameras, NFC, RFID Readers and AF fingerprint prevention etc. as options. All advanced technology is available as an option.

The new 20L product line will be released in June and is now available for pre-order. Please visit our website www.ustdstouch.com for details or email to tdstouch@gmail.com for inquiry.

Inside McDonalds Times Square flagship Full Story

Reprinted with permission in full from CNBC May 2019 & Amelie Lucas

On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S.

The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile charging stations at tables.

The high-tech upgrades are part of its strategy to drive sales by bringing customers back to its stores. The renovations are meant to improve convenience for the customer and modernize the look of the restaurants.

McDonalds Kiosk Renovation Schedule

McDonald’s originally scheduled all U.S. store renovations to be complete in 2020 but pushed the deadline back to 2022. In 2018, McDonald’s spent $1.4 billion to remodel around 4,500 restaurants. This year, spending is expected to drop to about $1 billion to upgrade 2,000 locations.

On its first-quarter earnings call, executives said that it is finally seeing a “net positive impact” from store renovations that made up for the necessary store closures.

Here’s a look at the new flagship store:

Self-order kiosks

H/O: McDonald's new Times Square flagship, kiosks 190529
Comment by Frieder Hansen CEO of Pyramid.de — Congrats McDonalds: Today Grand Opening NYC Times Square wonderful McDonalds restaurant and 18 polytouch 32“ kiosks are ready to take orders. In close neighborhood, at AMC Theatre Times Square there are 16 polytouch 24“ units, selling cinema tickets since 2 years. Design, performance and reliability makes the difference.
Self-order kiosks in the McDonald’s Times Square flagship location.
Source: McDonald’s

When customers enter the location, the sight of self-order kiosks greet them. Employees are also available to take orders and payment.

Two flights of stairs
H/O: McDonald's new Times Square flagship, stairs 190529
Stairs inside the McDonald’s Times Square flagship store
Source: McDonald’s

Times Square sees about 50 million visitors annually. In anticipation of such high demand, McDonald’s has three floors — and plenty of seating.

Second floor
H/O: McDonald's new Times Square flagship, second floor seating 190529
Seating on the second floor of the McDonald’s Times Square flagship location.
Source: McDonald’s

On the second floor, self-order kiosks are also available to order any forgotten items.

Third floor
H/O: McDonald's new Times Square flagship, tables third floor seating 190529
Seating on third floor of the McDonald’s Times Square flagship.
Source: McDonald’s

The interior’s modern, simple look is meant to contrast with the flashing billboards and bustle outside in Times Square, according to Max Carmona, McDonald’s senior director of global design and development. Its glass exterior gives customers a great view of that activity.

Elliot Maras Tours NRA & QSR POS Providers

Original article by Elliot Maras published on KioskMarketplace May 2019

The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from last year, indicating the market continues to attract new interest.

Kiosk hardware and software manufacturers have heeded the call from restaurants looking to automate the customer order to deliver a more satisfying guest experience, boost sales and make more efficient use of store labor. And while established kiosk providers were once again well represented on the trade show floor, restaurant POS software companies have also entered the fray in a big way.

Once again, many of the kiosks on display integrate with other front-of-the-house and back-of-the-house touchpoints, such as online ordering, mobile ordering, loyalty rewards, customer messaging, order delivery, ingredient and nutrient content, kitchen display systems, inventory management, labor management and more. Foodservice operators have clearly recognized interactive kiosks as one part of a customer experience ecosystem rather than an isolated guest interface.

And while self-order kiosks dominated the presentations, artificial intelligence is allowing additional capabilities such as allergen lookup and guest location.

Highlights of KI Sponsors

Pyramid Computer GmbH

Pyramid Computer GmbH presented its Pyramid Location System that saves guests from having to wait in line after placing their order. The customer can order and pay at the self-order kiosk, which dispenses a puck. The customer then places the puck on the bar and chooses a seat while their order is prepared. The system will recognize their location when their order is ready, allowing a server to serve the customer accurately at their table. The system was presented in the Intel booth.

Larry Kron of Pyramid Computer GmbH demonstrates the Pyramid Location System kiosk at the Intel booth.

Zivelo LLC

Zivelo LLC presented a prototype of its X2 Slim kiosk which offers a larger screen size compared to pole-mounted tablets without taking up too much counter width. There is also an X2 Extended model that takes up the same amount of counter width but has a deeper component door to allow for additional components such as a printer.

Mike Moon presents a prototype of the X2 Slim kiosk.

 

Frank Mayer and Associates Inc.

Frank Mayer and Associates Inc. demonstrated a self-order kiosk the company designed for a food truck using KioWare POS software. The software works on Windows and Android, and features browser lockdown. The customizable and EMV-compliant kiosk was demonstrated in the ADUSA Inc.booth.

David Anzia of Frank Mayer and Associates Inc. presents a food truck self-order kiosk in the ADUSA booth.

Appetize Technologies Inc.

Appetize presented its Interact kiosk which is part of a comprehensive POS, inventory and analytics package. The company’s kiosk line includes an Android-based solution, 15- and 20-inch landscape touchscreen options, countertop and freestanding models, and support for barcode scanners, printers and payment devices.

Jeff Brown presents the Appetize Interact kiosk.

 

Highlighted companies included:

  • Acrelec Americas
  • Apex Supply Chain Technologies Inc.
  • Appetize Technologies Inc.
  • Apptizer
  • Autonetics Universe
  • Birdcall
  • Bite Kiosk
  • Buzzy Booth
  • Eflyn
  • ETouchmenu
  • Fingermark Ltd.
  • Frank Mayer and Associates Inc.
  • Howard Technology Solutions
  • Mastercard/Zivelo
  • Pyramid Computer GmbH
  • Zivelo LLC

Read entire article on KioskMarketplace

 

OptConnect Launches IoT Smart Embedded Modem™ for IoT Managed Services

OptConnect, a longtime leader in managed wireless services, today announced its formal launch into the Internet of Things (IoT) market with the creation of a patent-pending smart embedded modem™ for IoT, OptConnect ema™. OptConnect’s combination of a smart embedded modem™ plus fully managed services is the first “Connectivity-as-a-Service” offering in the IoT industry, and builds on OptConnect’s unparalleled managed services expertise to help companies to quickly and cost-effectively deploy and scale their IoT projects. OptConnect will showcase its managed service offering with ema at Internet of Things World 2019 (Booth #802), May 13-16, 2019, at the Santa Clara Convention Center.

OptConnect’s IoT managed services are the ideal solution for customers across a wide range of industries, including retail, energy, agriculture, healthcare and others, who need to embed cellular wireless connectivity into their solution without the trial and error, slower time to market and cost normally associated with typical IoT implementations. OptConnect’s comprehensive solution includes 24/7/365 carrier monitoring and help desk with one-call resolution and service-level agreements (SLAs) on response time, multicarrier support, device and device management analytics, hardware warranties, IoT professional services and a wealth of other capabilities that help companies move their IoT projects to market quickly and cost-effectively.

The introduction of ema positions OptConnect at the top of the IoT managed services market by delivering to customers a seamless wireless experience without the cost and difficulty of developing low-level embedded wireless design. ema is a fully certified LTE Category 4 smart embedded modem with an optimized developed wireless application that supports multi-carrier connectivity and includes embedded applications for mission-critical device management and managed services by OptConnect. ema has an onboard microcontroller with embedded firmware and software developed by OptConnect, providing plug-and-play functionality.

ema features:

  • A compact design to easily fit on a host board design, but with powerful capabilities, including fully certified PTCRB and full carrier certification and dual-carrier SIM on board
  • Device management application right out of the box for firmware-over-the-air (FOTA) updates, power management and carrier failover
  • The highest levels of security already baked in through AWS IoT Core

“Building on our vast experience in managed service wireless connectivity for markets such as ATMs, digital signage, kiosks and more, OptConnect is entering the IoT space with a fully managed wireless service right out of the box, making it easy for customers to quickly and cost-effectively scale their IoT deployments and improve their time to revenue,” said, Chris Baird, President and CEO, OptConnect. “The introduction of ema into this mix is a game-changer. Other companies that develop embedded modems leave the customer to figure out the development, certification and management on their own. Through our robust managed service offering, OptConnect can save them time, money and the headache and hassle that is usually experienced with typical IoT connectivity deployments.”

To learn more about OptConnect’s managed service offerings and OptConnect ema, visit http://www.optconnect.com, or visit OptConnect at Internet of Things World 2019 (Booth #802), May 13-16, 2019, at the Santa Clara Convention Center in Santa Clara, California.

About OptConnect

OptConnect (http://www.OptConnect.com) is North America’s leading provider of managed service wireless connectivity for ATMs, Smart Safes, Kiosks, Micro Markets, Digital Signage and other custom applications. OptConnect provides a secure and reliable monitored wireless connection to the Internet for unattended equipment that is easy, low-risk, and convenient: All supported by a superior customer service infrastructure. OptConnect has spent 10+ years perfecting managed wireless services so that customers can focus on their core business strengths without having to deal with the delays, complexities, and frustrations of typical cellular deployments. OptConnect’s fully managed solution provides Connectivity-as-a-Service for M2M and IoT applications that is simple and easy to implement.

###

Media Contact:

Calysto Communications
Kristine Bennett
404-266-2060 x13
kfbennett(at)calysto(dot)com

OptConnect
Kevin Dalton
801-991-1411
kevin.dalton(at)optconnect(dot)com

DSE 2019 and Mimo Monitors Touchscreens and Displays

Mimo Monitors New Touchscreens and Displays at Digital Signage Expo 2019

Mimo Monitors will be in booth #3022, showcasing and introducing a myriad of new products into their stable, ideal for conference rooms, digital signage, kiosks, and retail

CHICAGO, IL—March 25, 2019— Mimo Monitors , the experts in small touchscreen displays, will be at the 2019 Digital Signage Expo (DSE), the world’s largest international tradeshow and conference dedicated to digital displays, interactive technology, and digital communications networks, in booth #3022 to preview and offer hands-on demos of their notable and new durable, high-quality, and innovative displays.

As Mimo Monitors continues to successfully grow, the company wants to continue to explore and expand to new arenas where they can leverage their expertise. “As a solutions-focused company we spend a lot of time listening to customer needs. We of course seek to
create products that already have demand, but also, products that our customers are specifically requesting to fulfill a need or solve a problem,” said David Anderson, CEO and President of Mimo Monitors. “At this year’s DSE, we’re showcasing an exciting lineup of previews and newly launched products that we believe will highlight our company’s flexible and wide range of capabilities, while also getting folks who stop by the booth interested to learn more.”

Some of the new and noteworthy products that will be on-hand at Mimo Monitor’s booth (#3022) include:

  • The Mimo Vue With TanvasTouch: Slated to launch later this year, the Mimo Vue with TanvasTouch, is the first product to bring surface haptics to digital signage and conference rooms.This innovative display allows users to feel what they see on the screen, such as edges, bumps, or ripples, like never before.
  • The Mimo Vue with BrightSign Built-In: This recently launched product integrates the BrightSign media player and Mimo Vue display, to provide a high quality, reliable, and fully-encompassing digital signage solution that’s intuitive to use, and simple to install and scale.
  • The 24” 4K Mimo Vue with BrightSign Built-In: Now in preview and ideal for high-end retail displays, this 4K touchscreen provides a visually striking, crisp image at 3840×2160 resolution, while conveniently integrating the Mimo Vue with the BrightSign player for simplicity and ease-of-use.
  • The Mimo Monitors 21.5” Outdoor Display: Previewing at DSE is Mimo Monitors’ first-ever outdoor display, ideal for kiosks. Designed to operate over a wide temperature range in both cold and heat, this interactive display, at a 1920×1080 resolution is 5x brighter than a typical display to ensure clear and visually pleasing graphic viewing in all kinds of outdoor light.
  • Shelf-Edge Displays: Previewing at DSE and ideal for retail, Mimo Monitors is showcasing their first-ever shelf-edge displays. Available in 16”, 23”, and 35” these shelf-edge displays are ideal for seamless retail integration, providing high-quality and durable solutions.
  • 24” and 27” Open-Frame Displays: Mimo Monitors’ largest open-frame displays to-date, will be previewing at DSE 2019. Ideal for kiosks, retail and more, these displays are simple to deploy and scale while offering up a high-quality interactive experience.

Mimo Monitors DSE 2019 Press Release_Updated PDF

Mimo Monitors and BrightSign Collaborate to Provide Their Top Five Tips for Digital Signage

Mimo Monitors and BrightSign, leading industry digital signage experts, share their best insights and strategies for maximizing digital signage to add value for the customer and cultivate engagement

CHICAGO, IL—April 2019— Mimo Monitors (www.MimoMonitors.com), the experts in small touchscreen displays, joined forces with BrightSign, to share their top five tips and best practices for digital signage. Both industry leaders in the digital signage space, Mimo Monitors and BrightSign believe in the far-reaching impacts and value that effective digital signage can have  towards customer engagement, cultivating loyalty, and ultimately, the bottom line.

To watch the video of their top five tips visit here:

“With more noise than ever competing for customer’s attention, we know that utilizing digital signage effectively and in an engaging way is crucial,” said Jeff Hastings, CEO of BrightSign. “That’s why one of our most highly recommended tips is to make digital signage interactive. Interactivity is key to capturing attention and can directly add value both to the customer and the retailer.”

Mimo Monitors- Bright Sign Five Tips Press release FINAL FOR WIRE-PDF

Case Study – Hospital Wayfinding Kiosks Self-Service

Stanton Territorial Hospital and QwickMedia

qwickmedia case study wayfinding

  • Hospital Self-Service Kiosks by Qwick Media are powerful communication tools. While fully customizable, these touchscreen kiosks offer
    significant benefits for the modern healthcare industry:
  • Improve the bottom line by significantly saving staff
    hours, reducing administrative work, and relieving staff from answering common, repetitive questions
    Inform patients and visitors about your unique facility,programs, and services
  • Increase patient satisfaction with multi-language
    capabilities and accessibility control feature. Help them easily navigate the facility with wayfinding tool Instantly receive donations at the kiosk, advertise your fundraising efforts, explain how donations will be used, and share success stories
  • 11 languages: English, French, 9 aboriginal
  •  Powerful multi-level 3D navigation
  •  Intuitive user interface
  •  ADA accessible

Hospital 3D wayfinding PDF

More Articles by Qwick Media

For more information contact Qwick Media

Sports Betting Kiosks – The easiest way to bet

Contributing writer: Renato Vieira

A great number of businesses depend on ease of access and ease of use, and when it comes to gambling, that’s becoming more and more non-negotiable as the industry’s scenario is already set towards a booming future as more states across the country are legalizing gambling.

Like KI mentioned in a past article: “According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

These opportunities are being capitalized in the form of Sports Betting Kiosks. They will increase revenues generated from the newly-improved customer experience – a win-win scenario already used in fast-food chains, for example.

Betting Kiosks are computer terminals that offer direct access to sports betting apps, they accept a variety of forms of payment, including cash, credit cards, voucher or money on player’s account cards, and are designed to be user-friendly. If you’ve dealt with a smart phone or a tablet before, you already know how to operate a Kiosk.

If you think of a bet that you can make at a window, you can make it at the Kiosk. This will empower the gambler to evaluate his options at his own pace and reduce waiting time as they will be able to place the bets whenever they please, not having to stand in lines. This is also more appealing for bettors with little to no experience, thus eliminating some intimidating obstacles that would prevent some people from entering the betting market.

You can opt to make live bets as the Kiosks feed you multiple sports events in real time with live odds or place several bets in one session and move on. Imagine you are betting tennis, during the US Open. You can cash out or change your bet during the course of the games.

Being able to see available balance and possible betting outcomes are features that help streamline the betting process and have better control over the session, which also entices new players.

Also, as time goes by and people get more familiarized with the digital method of betting and what a Kiosk has to offer, it will feel more natural to wager.

There are several companies (Kambi, SB Tech, IGT, etc) that distribute these Sports Betting Kiosks and between these several brands you’ll find that the wagering options available are those in your standard betting sites or apps, but also include many other advantages, such as:

  • Users profiles with their balance, live amount wagered and account info
  • Prop bets, over/unders, parlays, etc
  • Search by Player or Team
  • Quick access to preferred sports/events
  • Funding Kiosks with membership accounts
  • Event streaming selection
  • On-screen tutorials to guide bettors
  • Associated mobile apps
  • Etc.

Kambi, the provider for SugarHouse, Rivers and Parx and two OTB parlors, reported that roughly 75% of bets are made using a Kiosk, and specified that on one location, that number is a staggering 88%.

Sports Betting Kiosks are setting themselves to become a smash hit for casino owners. The required maintenance is low and there are no wages, health insurance or paid vacations to be taken into account when budgeting your operations. Seems the logical to opt for a business strategy that will:

  • Improve customer accessibility
  • Increase business volume
  • Reduce waiting time for customers
  • Simplify the betting process
  • Provide more options to cash out the winnings
  • Offer the same amount of wagering options as the traditional method
  • Display sports info updated in real-time
  • Users accounts for a more personal experience
  • Provide privacy
  • Be accessible around the clock
  • Offer a small learning curve
  • Provide continuity with mobile apps

Related Links

https://kioskindustry.org/sports-betting-kiosks-future-sports-betting/

https://kioskindustry.org/gli-33-standards-for-event-wagering-systems-v1-1-technical-standard-release/?highlight=%22sports%20betting%20kiosk%22

https://kioskindustry.org/gaming-kiosk-and-player-loyalty-kiosk-how-kiosks-are-revolutionizing-gaming/?highlight=%22sports%20betting%20kiosk%22

Is Your Retail Management and Security Strategy “Scan and Go” Ready?

Are you Scan and Go Ready?

Originally published on LinkedIn May 16, 2019

Scan and Go Article Author Shiv Sundar
Shiv Sundar Founder | Esper.io San Francisco Bay Area

Wherever you go today, whether Starbucks or Taco-Bell, screens are in – touchscreens that is. More than likely your fingers will interact with a digital device at some point, whether swiping a tablet to pay a bill or signing a receipt or else ordering your favorite espresso on a kiosk.

And thanks to the flurry of new cashierless checkout technologies like Amazon Go, waiting in a grocery store checkout line like it’s 1976 will soon be a thing of the past. Just scan your smartphone to enter the store and you’re good to go.

But while all of this new technology is a great thing, it also creates plenty of corporate challenges. Unfortunately, one of the tradeoffs has been a sharp rise in hackers and cyber-attacks in recent years. Retailers today are more vulnerable than ever to phishing, malware, and other infiltrations that can steal millions of financial records in no time.

That’s why it is more incumbent than ever for you to pay attention to your customer endpoints in a secure, seamless way that boosts customer confidence and avoids disasters like data breaches and lost financial information?

Below are 5 best practices, lessons learned, and security tips that will help ensure your retail management and security strategy is “scan and go” ready.

1. Nearly Half of U.S. Enterprises Have Experienced Recent Data Losses

The two major focus areas that often are not stressed enough by enterprises are device management and security. Let’s face it, everyone likes all the new shiny objects, but getting down to brass tacks about securing the devices isn’t always as popular. A recent report by technology advisory firm IDC says that greater than 40% of U.S. enterprises say they’ve had a data loss issue in the last 12-18 months.

To survive in today’s high-stakes retail race means providing your customers with a Device management fleet solution that delivers seamless, secure, and elegant customer experiences. Device security is more important than ever. Doing so will save countless headaches, protect your corporate assets, not to mention save your company millions of dollars in legal fees.

2. Retail Hackers are More Aggressive than Ever

It seems like every time we turn around today, we’re hearing about another major data breach. In fact, some of the most popular companies have been the target of hackers in recent years. Chipotle, Equifax, and Uber were attacked in 2017. And Chili’s, the well-known food chain, believes that in the spring of 2018 malware was used in its restaurant payment systems to gather credit and debit card information.

The message should be clear – if major corporations fall victim to major data breaches, then no one is immune. Retail devices such as digital tablets, POS, and kiosks are especially vulnerable as they are the conduit for millions of shoppers’ names, addresses, emails, credit cards, passwords, or other personal and financial information.

Who can also forget the Target Corporation data breach of 2013? That debacle ended in the theft of 40 million card numbers and 70 million personal records. The breach started after a third-party vendor was attacked through a phishing virus. Since the vendor had access to Target’s Ariba external billing system, and since Target had poor network segmentation, the hackers were able to easily gain unlawful entry to Target’s entire system.

3. Your Management & Security Strategy Probably Isn’t Good Enough

Let’s face it, the likelihood exists that any honest enterprise is not going to be completely satisfied with their current state on security and device management. But the honest truth is that retailers need to manage and secure their device fleet to achieve full operational efficiency, protect assets, and preserve peace of mind. Today, it goes without saying that that every bit of hardware and software in retail devices must be fully compliant with the most stringent security measures.

4. Adopt These Five Device Security Tips

To ensure that your device fleet (kiosks, smartphones, POS, etc.) is fully protected and compliant against cyber-attacks or malware, the following steps should be taken into account by any serious enterprise today.

1.    Ensure all device software is from a known and trusted source 

Regular compliance checks and updates are critical for ensuring that all software is free of malicious code or malware that can infiltrate the enterprise infrastructure.

2.    Encrypted manufacturing protocols

Any type of unsecured manufacturing process is going to create another entry point for criminals to introduce unauthorized code into production runs. Therefore, ensuring strict protocols starts with hardware security modules (HSM’s) and other digital certificates to ensure full code authenticity.

 3.    Secure code signing

Code signing is a critical part of affirming the efficacy of your source code and scripts. Make sure that it comes with the use of a cryptographic hash to validate authenticity and integrity.

 4.    Secure boot with chain of trust

Secure boot is designed to protect your devices against malicious code by ensuring only authenticated software runs on it. Secure boot goes hand in hand with chain of trust and is an integral part of any data management and security strategy.

5.    Encrypted key management

By including encryption key management with other data protection measures, companies will be able to manage the primary steps involved with protecting, storing, and backing-up their mobile device fleet.

About Esper

Developers building applications for Dedicated Devices need a platform that will allow them to efficiently and securely create, deploy, and manage Dedicated Devices at scale. Current solutions are meant for managing user-centric enterprise devices and do not address the unique needs of Dedicated Device fleets.

Esper is a platform for developers to deploy applications seamlessly and move beyond standard management tools to securely Orchestrate their Dedicated Devices in the field. We are focused on developers by taking an API-centric, language-neutral approach. Our tools enable developers to tackle the big challenges of Dedicated Device development such as identifying, debugging and resolving issues with their apps and devices in the field.

We streamline the process for building, deploying and managing apps on Dedicated Devices for POS, Restaurants, Kiosks, Logistics, and Transportation at scale. But Esper can be applied however you need it for unique Dedicated Device fleet solutions.

For more information contact Esper

Kiosk Manufacturer Self-Service

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