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Digital Kiosks: The Perfect Check-In Solution

As published on Meridian Kiosks blog

Think back to the last time you had to check-in somewhere. Perhaps it was this morning when you arrived at a meeting, your last visit to the doctor, or in a hotel the last time you traveled. Regardless of when or where you last checked in, when you reflect back on your experience, does anything about it stand out or was it simply another waiting game?

Odds are, you probably endured a waiting game. Though the check-in process is one that consumers go through on a regular basis, it is also one that is typically associated with delayed service and long lines. This association has emerged as especially problematic as consumers have begun living busier lives and placing higher value on their time and the quality of the service they receive.

Check-in kiosks aim to eliminate some of these woes and to provide a more enjoyable experience for customers by streamlining processes, decreasing wait times, and allowing customers to complete the task at hand at their own convenience. Best of all check-in kiosks can be used to increase efficiency and customer satisfaction across a variety of industries—from hospitality, to healthcare, to a corporate workplace.

Hospitality Check-In

The hotel check-in desk is usually one of the first stops visitors make when arriving in a new city. Often tired from their journey and burdened with luggage, getting their room key and unpacking is usually a high priority for guests. Hospitality check-in kiosks, strategically placed throughout a hotel’s lobby, make it simple—guests can simply enter their reservation information, provide a credit or debit card for payment, and retrieve their room key from the dispenser. By using this process, guests are able to expedite and simplify the check-in process. Similarly, hotel employees who would have previously been tasked with the check-in process, are now available to serve a more customer service-oriented role—answering questions, providing directions, and further enhancing the guest experience. Naturally, they can also be available to help guests with the kiosk check-in process as well, if necessary. Another added perk of hotel check-in kiosks is that they’re available 24/7. Regardless of how late into the night they arrive, guests are able to complete the check-in process and retrieve their keys in a matter of minutes.

Healthcare Check-In

Similar to when first arriving at a hotel, when arriving at a medical appointment the first thing a patient does is check in. Often comprised of completing and updating paperwork this process is one that can also be quite timely. Healthcare check-in kiosks can be used to simplify and expedite the process. Patients are able to check-in upon arrival, enter and update their personal health information and medical records, scan their insurance card, and even schedule their next appointment, all from the kiosk. In addition to their time-saving capabilities, healthcare check-in solutions are highly versatile and able to successfully improve the check-in process in the small private practice to large hospital systems. With the ability to seamlessly tie into any healthcare facility’s back office system electronic medical records system, both patients and healthcare providers will be able to more easily, and securely, access the medical and charting information they need, regardless of their location throughout the facility.

Corporate Check-In

Checking-in to an office building or corporate campus where you’ve never been before can be somewhat overwhelming—after all, you’re probably arriving for an important meeting or interview and you’re nervous enough as it is without having to worry about finding the specific office or meeting room where you’re supposed to go. Corporate check-in and wayfinding kiosks tackle the check-in worries with ease. Not only does the kiosk provide a platform on which visitors can enter their information and indicate the party they are visiting, it can also be designed to incorporate a camera and printer to produce visitor badges, and provide wayfinding instructions to lead visitors to their desired destination. Additionally, corporate check-in kiosks can incorporate badge scanners and other peripherals for internal use for companies who require their employees to check-in on a regular basis.

As consumers continue to live increasingly busy lives, time-saving measures like check-in kiosks are becoming increasingly valuable. While there’s certainly no denying the important customer service role that front-of-house staff play—and will continue to play—in the visitor, patient, and customer experience, check-in kiosks are finding ways to improve efficiency across the board.

To learn more about Meridian’s check-in kiosks, visit

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TouchPay Member Profile


Bill Payment Kiosk by TouchPay

TouchPay™ is the country’s only fully automated, real-time, stand-alone bill pay kiosk terminal that, in partnership with overTouchpay bill pay kiosk hundreds of billers from utilities, telecommunications, ticketing, gaming, e-government, insurance and much more, offers the Filipino the ultimate convenience in bills management incorporating speed, safety, and security, 24 hours a day, 7 days a week.

If you’re tired of getting in line at the bank or the mall for paying up your bills, TouchPay™ is the best solution to cut time and effort. All of the services you can think of are available at your fingertips: from electric bills, to internet, to flight tickets and booking, to remittance, to loading stations. There’s no need to wait in line that feels like forever when you can pay via TouchPay™ – Easy. Secure. Convenient.

Touchpay More Information

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Point of Purchase Trends – Recap 2018 Frank Mayer and Associates, Inc.

This article is republished from the Frank Mayer and Associates, Inc. blog

2018 Recap

 Katie Kochelek November 14, 2018

self-service order kiosk for mcdonaldsIt feels like just yesterday I was opening a fresh Word document to start writing a wrap-up for 2017, and here we are rounding out 2018.

With retail transforming at a rapid pace, it’s not terribly surprising that the year has flown by.  The industry has witnessed some undeniably innovative changes – checkout-free convenience stores, an embrace of self-service kiosks in the quick service restaurant (QSR) and fast casual industries, and augmented reality playing a larger role in personalizing the customer experience.  On the flipside, we’ve also bid farewell to some traditional retailers that sadly couldn’t keep stride with their more inventive competitors.

All in all, though, 2018 really shone a spotlight on the winners of the brick and mortar sector of retail – those willing to regroup, reinvent, and reestablish a presence in their various verticals.

I sat down with my Frank Mayer and Associates, Inc. colleagues to get their unique perspectives on the point-of-purchase and retail industries in 2018.  My questions and their answers are below.

How would you sum up the last year in the point-of-purchase industry?

2014_Mike-Mayer_web-use.jpgMike Mayer, President 
MM: Still solid. Brick and mortar retail remains strong but will need to continue striving to provide a positive and exciting experience to attract customers. Then the retailers need to continue to change to keep them coming back.

2014_David-Anzia_headshot.jpgDavid Anzia
Senior Vice President of Sales

DA: There appears to be more category-managed merchandising and displays.  It’s about streamlining the shopper experience and removing competing graphics, colors, and messaging.  I’m also seeing more measured, ROI-based models for all displays.  Because brands tend to have a smaller inventory on the product shelves, ROI is tested even more in regard to how quickly the product sell-through takes place.

Cheryl Lesniak.jpgCheryl Lesniak
Integrated Marketing Manager

CL: It’s been quite the shake-up in retail this past year.  Those retailers who are willing to embrace technology to provide a customized consumer experience are proving why brick-and-mortar stores are still integral in the shopping experience.

Joe Holley_FMA-2013 (2).jpgJoe Holley
Vice President of Business Development
JH: OEMs and retailers have had a challenge this year.  I’ve noticed in client meetings that many are trying to reinvent themselves to combat online ordering and home delivery as well as separate themselves from the rest of the competition.  They’ve had to really examine brand equity issues with buying groups.  How they shop and how quickly they want items has an impact.

Ryan's Photo.jpgRyan Lepianka
Creative Director

RL: It appears the ‘pie’ is redistributing with less market share being used at major department store chains, and more warehouse outlets relying heavily on point-of-purchase to tell a product’s story in the absence of sales associates. In some retail stores, the level of style and experience in POP has increased, with brands at these outlets focusing their spending on portraying a ‘showroom’ appearance. After all, while customers may end up making their purchases online, a great display can still help purchasers make a brand decision as people feel better about purchasing something they have seen and touched under favorable circumstances and not just only viewed on their phones.

What changes or trends did you see emerge in 2018?

DA: A trend toward more category-managed displays as well as the use of more semi-permanent materials on permanent displays to reduce overall costs.

JH: I saw a lot of retailers take a step toward “pick up in store” capabilities. It seems to help them minimize some inventories and offers more products that don’t need SKUs out on the floor.  It ends up being a win for the customers as well when they don’t need to pay for freight to the store.

CL: We’re seeing multiple e-commerce sites branch into the brick-and-mortar sector, but with nontraditional marketing and customer service plans.

RL: In 2018, I saw better looking, more dramatic, bigger, bolder, more innovative, higher-quality displays in focused retailers.

Was there anything that you thought would be big, but ended up being less impactful?

MM: With so much buzz around self-service kiosks, I expected greater implementation of order entry kiosks in the QSR sector.  While slower than originally believed, I think 2019 will be the year we really notice them being executed in-store.

DA: Virtual reality still hasn’t quite caught on at retail.  It’s a great solution for flagship locations or a small segment of a company’s overall store count, however, at this point, VR does not appear to be a technology-based resource that will help consumers make a buying decision at retail.

RL: I agree about virtual reality.  Apparently, the overall cost and inconvenience (for example, dangling cords, obtrusive headsets, etc.) has been too much for the marketplace to overcome this year.  More development is needed to bring this technology into the mass consciousness.  I’m hopeful that phone processing power will one day reach a level to help this take off.

Any surprises from certain industries?

DA: The proliferation of self-checkout across a number of retail chains.  The momentum will only continue to accelerate through 2019.

JH: Home delivery being offered from grocery stores.  Not only can you pick up curbside at the story, but now they’ll deliver your order directly to your home.  In fact, Kroger is testing driverless cars that pull up to your driveway and require a code to access your groceries.  Even George Jetson didn’t have that benefit!

RL: Not a big surprise, but I continue to see more QSR kiosk examples in the field.

CL: The department store sectors have had to reinvent their traditional models to extend a more experiential shopping trip to customers.  Testing products, tailoring services, makeup tutorials, dining experiences – these offerings are drawing the consumer in while the merchandise feels less “center stage.”

So where do our trusty experts see the point-of-purchase market heading for 2019?  Keep an eye out for our first blog post of the new year where we predict what the industry has in store!

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Tourism Software – Qwick Media Introduces ‘Shared Data” Interactive Kiosk Software

November 14, 2018

Qwick Media of Burnaby, British Columbia, is pleased to introduce its innovative and successfully deployed ‘Shared Data’ interactive kiosk technology at the TIAC Congress.

This annual event for the Tourism Association of Canada will be held in Gatineau, Quebec, November 27-28, 2018. Qwick Media will be showcasing, for the frst time at the national level, our proprietary connected tourism self-service platform solutions that have been successfully deployed in Saint John’s, New Brunswick and Halifax, Nova Scotia.

This new initiative by Qwick Media is now available and ready to enable tourism administrators to share data with other smart city tourism communities.

Kiosks are easy to install and the Qwick Media platform allows for user friendly management content, either through API or manual upload,  resulting in real time data. Also, the Qwick Media platform simultaneously operates and manages a digital signage media player.

Tourists, in their preferred language, will enjoy the experience of discovering your destination, via a network of custom-built interactive kiosks where they can search, find, print and share ­information. Kiosks networks will broadcast local events in real time and provide an opportunity to pay for those

The Qwick Media platform is THE vehicle to assist tourism towards participating in ‘data marketplaces’. This includes the private sector, promoting new and existing businesses to visitors with its multi-language capability, thereby providing information to a diverse public.

Qwick Media 2018 Tourism Brochure

Touchscreens – TDS Adds New “38” Line of PCap Touchscreens

TDSTOUCH-38 series, with sizes ranging from 10.1 to 55 inches, adopts widescreen HD LED LCD screen multipoint projected capacitive touch screen and terraced front frame structure, is an open frame touch display specially designed for KIOSK/ digital signage/ console and other self-service equipment to the integrator market.

TDS Touchscreen

Cover treatment:

  • Brightness customization offered a range from 500-1000 nits
  • Providing privacy filter / anti-glare and more extended functions according to the use environment

Constomers can choose to purchase our touch screen as AD displays alone, touch panel can be reduced and the cost as well.

 PCAP Touchscreen Features:

  • Smooth Human-Machine Interaction
  • Smooth Handwriting
  • Fast response
  • Projected Captive touch screen/10 touch point
  • Humanized anti-fingerprint

Physical Characteristics:

  • Easy installation
  • Variety modes of immobilization: can from side, up and down, behind different directions of assembly.
  • Well sealed: Sturdy and durable
  • Bench type front frame design; Cabinet surface
  • Front frame stage style seamless connection
  • Sealed with touch screen frame/waterproof /dustproof
  • 3MM touch cover plate passed through the intensive treatment
  • UL65090 standard

Sports Betting Kiosks: The Future of Sports Betting

Sports Betting Kiosks and Betting Machines: The Future of Sports Betting

November 17, 2018

Until May 2018, a federal law known as the Professional and Amateur Sports Protection Act (PASPA) limits most legal sports betting to Nevada and three other states. That (PASPA) was overturned by the Supreme Court in favor of New Jersey, allowing state-sponsored betting.

What to Expect in a World Where States Can Legalize Sports Betting

Anticipating PASPA’s repeal, a handful of states have started the process by passing enabling legislation. Pennsylvania is one notable example. These changes to the law are paving the way for states to start offering legal sports betting in the next couple years.
betting kiosk betting machine

What can we expect the future of sports betting to look like? According to a May 2017 Oxford Economics report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the nation’s GDP. With a budding new industry on the horizon, businesses are working tirelessly to capitalize on the new opportunities being presented in the world of sports gambling.

Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet. As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.

The Impact of Sports Betting Kiosks

With such anticipated economic growth in the gambling industry, casinos will need to do their best to streamline their betting services. Sports betting kiosks will be a key factor in perfecting this process as they will improve the customer experience and will increase betting revenues for operators.

Wagering kiosks will improve the customer experience by cutting down wait time. Customers will not be waiting in line to place a bet. With multiple betting kiosks available, customers will be able to place a wager whenever they please. In turn, this will also increase revenue with more total bets placed.

Benefits of Betting Kiosks

  • Line queue management for burst cycles
  • Increased betting revenues for operators
  • Higher wagering levels
  • Operators optimize their labor costs
  • Accept cash, winning tickets, and vouchers
  • Provide ADA accessible betting options for customers

Background – Fixed odds betting terminal

A fixed odds betting terminal (FOBT) is a type of electronic slot machine normally found in betting shops in the United Kingdom. The terminals allow players to bet on the outcome of various games and events which have fixed odds, with the theoretical percentage return to player (RTP) being displayed on the machine by law.[1] Typically slot machine FOBTs have an RTP of 90% to 94% depending on the chosen stake, and standard roulette FOBTs have a long-term average RTP of 97%.[2] Fixed odds betting terminals were introduced to UK shops in 2001.[3]

The most commonly played game is roulette. The minimum amount wagered per spin is £1. The maximum bet cannot exceed a payout of £500 (i.e. putting £14.00 on a single number on roulette). The largest single payout cannot exceed £500.[4] Token coins can be of value as low as five pence in some UK licensed betting offices (LBOs).[citation needed] Other games include bingo, simulated horseracing and greyhound racing, and a range of slot machine games.

Like all casino games, the ‘house’ (i.e. the betting shop) has a built-in advantage, with current margins on roulette games being between 2.7% and 5%.

Interesting Sports Betting Kiosk Related News


Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Meridian Partners With Samsung SDS America to Create and Launch Innovative Digital Signage Solution

Aberdeen, NC – November 15, 2018 – Meridian, an industry leading manufacturer of kiosks and digital signage solutions is proud to announce their partnership with Samsung SDS America.

Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global software solutions and IT services company. SDSA provides purpose-built digital technology solutions in the areas of secure mobility, and advanced analytics.

Together, Meridian and Samsung SDSA are combining forces, and areas of expertise, to produce digital out-of-home (DOOH) signage solutions. The digital signage solutions will be implemented throughout a variety of locations and industries across North America.

“Meridian is excited to be partnering with Samsung SDSA on this project,” said Meridian CEO, Chris Gilder. “Digital signage solutions are in high demand and are completely transforming the ways in which retailers and advertisers reach their desired customer base. Samsung and Meridian combine to bring best in class solutions that can be customized to fit the client’s needs.”

Once complete, the digital signage solutions will be used solely to display targeted advertisements in locations with a high volume of customer traffic, such as shopping centers and retail outlets, allowing advertisers to identify consumer behaviors and more accurately measure campaign efficiency. Expertly designed, the solutions will be able to provide advertisers with both media metrics and a comprehensive understanding of audience segments and their movement patterns throughout the sales cycle, based on advertisement exposure.

“We are excited to team up with Meridian to provide media publishers and brands with intelligent digital signage that provides ‘on the go’ audiences with highly relevant and engaging information to positively impact sales and brand loyalty. These new intelligent targeting capabilities present a major opportunity for unprecedented creativity and innovation in the DOOH industry”, according to Scott Koo, CEO at Samsung SDSA.

Meridian commenced their partnership with SDSA in 2017. However, together the two have a combined 50 years of experience providing digital hardware and software solutions to companies spanning the automotive, financial services, retail, and digital out of home industries, as well as government entities. “We look forward to continuing to partner with Samsung SDSA to create cutting edge digital solutions,” said Gilder.

About Meridian Kiosks

Meridian is a fully integrated manufacturer of indoor and outdoor kiosks, interactive digital signage, and self-service software. As a complete end-to-end self-service innovator, Meridian develops products and services all under one roof, providing greater efficiency, and lean, high-quality results. Learn more about Meridian’s digital signage and software at

About Samsung SDS America, Inc.

Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, an $8B global software solutions and IT services company. SDSA helps companies optimize their productivity, make smarter decisions, and improve their competitive positions in a hyper-connected economy using our enterprise software solutions for secure mobility and advanced analytics. For more information on Samsung SDS America, please email [email protected].

Whitepaper – Determining ROI for Merchandising Displays and Interactive Kiosks


Kiosk Frank MayerA recent article from The Business Journals sums up a common retail challenge best when it states, “Successful new product launches are not to be taken for granted.”

There’s supporting research behind that declaration. A 2013 white paper published in the Journal of Product Innovation & Management cites a study done by the Product Development & Management Association (PDMA) that reveals the new product failure rate across various industries averages 41 percent.
With so much at stake to ensure a product not only reaches consumers but delivers the revenue goals to keep it viable, it’s no wonder calculating return on investment (ROI) on the merchandising displays and kiosks that market these goods is a necessary, though sometimes difficult, endeavor.

Not only must marketing and merchandising teams keep in mind the different measurement standards on which to base the definition of successful merchandising, but they must also determine what hard factors play a role in estimating budgets for these display campaigns.

To simplify the process, a basic Return on Merchandising Investment (ROMI) calculator can benefit decision makers who want to feel confident their display and kiosk projects will offer the best value for the dollars spent. Read on to learn about outlining measurement standards and how to use our simple ROMI formula to help estimate cost and revenue baselines.

Defining Measurement Standards

When strategizing a point-of-purchase project, companies will first need to establish what factors will define if their program is successful. There are numerous options that can be measured, some more relevant for different types of point-of- purchase displays.

Dollars spent on a project versus sales dollars after implementing merchandising campaign

This measurement approach is common for companies producing traditional merchandising displays as it delivers quantitative results due to actual measurable revenue. A good example is Company A who manufactures portable speakers. Using this measurement practice, Company A judges their new speaker merchandising program by comparing the cost to produce the displays against the speaker merchandise revenue brought in after displays were deployed. Did the margin between the cost and revenue meet the company’s goals? (Hint: our handy calculator at the end of this paper can help you compute different variables to ensure your own program is successful).

Download full whitepaper with formulae

Determining ROI for Merchandising Displays and Interactive Kiosks – LO

For more whitepapers by Frank Mayer and Associates, Inc. be sure and visit their whitepaper section on their website.

More information on Frank Mayer

Kiosk Manufacturer – Meridian Announces New Manufacturing Leadership

meridian kiosk manufacturerAberdeen, NC – October 17, 2018 – Meridian, an industry leading kiosk manufacturer and software developer, recently welcomed two new key leaders to their engineering and production teams. Eric Frank will serve as Meridian’s new Engineering Manager and Ricardo Sotomayor will serve as Production Manager. Together, the two bring more than 30 years of combined experience in design and engineering.

Frank, who comes to Meridian from Longview Texas, has spent the past 10 years of his career with Longview-based Micrometl Corporation as both a Design Engineer and Engineering Manager. He is certified in SolidWorks—with advanced specialties in sheet metal, drawing, and surfacing—AutoCad, and lean manufacturing. “I am excited to join a growing company that is always striving to be the leader in the industry, in design and innovation. I look forward to bringing my manufacturing and design experience to the team,” said Frank. As Engineering Manager, Frank will be responsible for leading the engineering and design team and collaborating with sales, manufacturing, and quality assurance to create new designs and improve upon existing ones.

Sotomayor joins Meridian from Mayagüez, Puerto Rico where he spent 12 years in renewable solutions engineering and 7 years with technology-giant, Hewlett Packard, where he carried numerous titles, including Tooling Engineer, Manufacturing Engineer, and Process Engineer. Sotomayor also holds certifications in SolidWorks, AutoCad, and Lean Six-Sigma troubleshooting methodologies. As Production Manager, Sotomayor’s main focus will be on optimizing processes and efficiencies in manufacturing as Meridian continues to scale up production to meet increased demand for their products and services. “What I’m most looking forward to in my new challenge at Meridian is the family-based work culture, it fits perfectly with my style and the way I work,” said Sotomayor.

In addition to onboarding Frank and Sotomayor, Meridian’s Senior Project Manager, Amanda Jordan, was promoted to Operations Director. In her new role, Jordan will be responsible for driving processes and procedures to deliver quality products on time. Similarly to Frank and Sotomayor, Jordan is excited about her new role. “I’m looking forward to being more involved in people management, it’s truly our greatest resource,” Jordan said.

Jordan emphasized that this restructuring change is good for Meridian. “In order to meet our increasing volume we need to invest in our structure and resources. This change will enhance and further drive our ambition to be our customers’ first choice in a complete solution kiosk manufacturer.”

The new leadership structure demonstrates Meridian’s ongoing commitment to working as a team to provide the most innovative and highest quality self-service solutions. “With the emphasis on teamwork and collaboration, it gives our people the chance to make a more direct, positive impact on our product and end customer,” said Jordan.

Visit Meridian Kiosks for more information.

Digital Signage – Peerless-AV® Adds to Universal Projector Mount Line with new Heavy Duty Models

New projector mounts feature higher load rating and enhanced flexibility for mounting heavier laser projectors

Peerless digital signageAURORA, Ill. – October 16, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, today announced the addition of two new Heavy Duty Universal Projector Mounts (PJR125 and PJR125-POR) to the brand’s award-winning range of mounting solutions.

Designed for use in applications including corporate, education, home entertainment, retail, live event, museums, and theme parks, the Heavy Duty Universal Projector Mounts support a wide range of projector models, including laser projectors, large venue projectors, and heavy LCD/LED projectors. Offering the largest mounting pattern in the industry, the mounts also accommodate projectors weighing up to 125 lbs., with the PJR125-POR model being the only mount on the market that supports portrait-mounted projectors weighing over 75 lbs.

“We are excited to continue the expansion of our line of universal projector mounts to offer a solution that supports more projectors than any other standard mount on the market,” said Brian McClimans, Vice President of Sales for Americas and APAC, Peerless-AV. “Our new Heavy Duty Universal Projector Mounts prevent projector sag and image realignment, while providing flexibility and a robust aesthetic that is perfect for any heavy duty projector.”

Peerless-AV’s projector mounts feature a low-profile design and simple Hook-and-Hang™ feature to help installers when securing the projector and making adjustments. The mounts include six universal legs (four pre-installed) that provide additional support for projectors with more than four mounting holes and are completely adjustable.

Both mounts contain a universal adaptor plate that extends up to a 25.5″ mounting pattern to accommodate most projector models. In addition, the mounts’ tilt, roll, and swivel features are all lockable to prevent even the smallest shift in image. Plus, cable management allows cables to be routed through the mount and out of sight.

Peerless-AV’s Heavy Duty Universal Projector Mounts (PJR125 and PJR125-POR) are available now through Peerless-AV direct sales representatives and authorized distribution networks.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit

Media Contact

Beth Gard

[email protected]

(732) 212-0823




Peerless-AV® Launches New Diamond Level of the Certified Installer Training Program

Designed for system integrators and installers, the new Diamond Level focuses on video wall mounting systems for direct view LED displays

Peerless digital signageAURORA, Ill. – November 14, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is pleased to announce the launch of the newest level of its Certified Installer Training Program – the Diamond Level. This level, entitled, “Video Wall Mounting Systems for Direct View LED Displays,” is led by long-time industry experts who have the sales application and engineering experience to make every job successful for those who attend.

Peerless-AV’s new Certified Installer Training Program course provides instruction on direct view LED displays and video wall mounting systems. Participants will learn about direct view LED technology and the benefits of these displays, allowing professionals to identify the features of LED video wall mounting systems. In addition, the course will focus on distinguishing between and the installation of flat, pull out, universal, and dedicated LED mounts. Finally, participants will learn how to understand and explain the preparation and installation procedures for configuring these video walls. Step-by-step instructions for completing an application will also be provided.

Peerless-AV’s, now five-level, Certified Installer Training Program is designed to give system integrators and installers an edge on the competition by providing them with both industry education and Peerless-AV-specific training; the trainings are compliant with continuing education standards and are certified by both AVIXA and CEDIA.

Offering in-person or online webinar options, these value-added courses demonstrate the importance of proper installation techniques and safety, and address efficient methods to reduce the risk of faulty installations. Attendees will receive customized, hands-on sessions to fit their installation needs, and detailed takeaway resources that can be referred to again and again.

The Diamond Level is the fifth level in Peerless-AV’s award-winning program (each level offers 1 AVIXA CTS RU credit and 1 CEDIA CEU credit after completion):

  1. Bronze Level: Getting to Know the Basics
    Includes training for flat, tilt, pivot, and articulating wall mounts, and projector/display ceiling mounts with ceiling accessories.
  2. Silver Level: Fundamentals of Digital Signage Solutions
    Includes training for basic video wall mounts and carts, menu board wall mounts, and kiosk product overview with installation tips and tricks.
  3. Gold Level: Advanced Digital Signage Solutions
    Includes training for full service video wall mounting options and multi-display ceiling applications.
  4. Platinum Level: Mastering Wireless and Outdoor Solutions
    Includes best practices for installation and set-up scenarios for wireless systems, outdoor displays and sound bars, media enclosures, and touch overlays.
  5. Diamond Level: Video Wall Mounting Systems for Direct View LED Displays
    Includes training on direct view LED displays and video wall mounting systems, including the benefits of such technology and how to properly install both flat and pull out video wall mounting systems.

To learn more or to schedule a training session, visit, call 800-865-2112 ext. 400, or email [email protected].   

Connect with Peerless-AV via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.

About Peerless-AV
Driving Technology Through Innovation
For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit

Media Contact
Beth Gard
[email protected]
(732) 212-0823

More Peerless Articles

U.S. Access Board 2018 Meeting KMA ADA Board

US Access BoardWe had our yearly meeting in Washington, DC on October 16th, 2018 and it was a productive meeting.  We thank the U.S. Access Board for having us and meeting with us. Thank you.

In attendance:
Devices for Show and Tell Included:
  • Audio NavPad we guess that is being tested by companies like Amazon and others [Storm Technology]
  • Haptic touchscreen with programmable friction  [Mimo Monitors]

It was a full agenda and there were several takeways. Also KMA provided sample Smart City RFPs from actual requests to help the Access Board gain a better understanding of the role of ADA and Accessibility in those types of projects.

One of the agenda items was to introduce to the Access Board our new ADA and Accessibility Co-Chairs Laura Miller and Randy Amundson.

Thanks from all of us at KMA.

Click on any of the pictures for full size image.


For reference here is the FINAL DRAFT Whitepaper. The Use of Voice Recognition and Speech Command Technology as an Assistive Interface for ICT in Public Spaces for Audio. If you have comments please send them to [email protected] or contact Peter at Storm Interface.

Other related articles:


Kroger Launches Voice Assistant Ordering for Grocery Ecommerce

Kroger Speech

Mega-grocer teams with Google Assistant for contextual commerce

The Kroger Co. is furthering its efforts in contextual commerce by adopting voice-assistant technology for ordering groceries online.

Customers can interact with their Kroger Grocery Pickup cart via an action in the Google Assistant voice app – which can be accessed through iOS, Android and Google Assistant devices, Kroger Technology announced on its LinkedIn page. Activating the service is as simple as saying “Hey, Google” into the device.

The service has launched so far in six Kroger-owned banners: Fred Meyer, Fry’s Food and Drug, QFC, King Soopers, City Market, and Ralphs. It will arrive at additional banners later this year and throughout 2019.




Nationwide expansion follows pilots in NYC, CA


Will offer hundreds of thousands of items via Google Assistant


Innovations geared toward Millennials


Feature available to shoppers with Alexa-enabled device


Currently 20% of users voice-order groceries via devices

Attracting Attention: 8 Ways to Increase Kiosk Usage

Originally published on LinkedIn by Craig A. Keefner

Craig Allen Keefner
Manager at Olea Kiosks Inc.

A self-service kiosk isn’t a “set it and forget it” proposition. Getting customers to use that kiosk takes a bit of effort.

When a company incorporates a self-service kiosk into its operations, one of the key challenges it faces is how to encourage people to use that kiosk.

In a restaurant, the more people use a self-order kiosk, the more time staff will have to deliver personalized service. In a retail operation, merchandise orders placed via an in-store kiosk add to the bottom line without the costs associated with keeping that merchandise in stock.

For bill pay kiosks and similar devices located in grocery stores or other third-party locations, attracting users to conduct their transactions at the kiosk versus the customer service counter leads to higher revenue for the kiosk deployer. In each of these cases, more people using the kiosk means a quicker return on investment, higher transaction averages and ultimately, more satisfied customers.

But self-service success isn’t as simple as setting up a kiosk and waiting for the money to roll in. Here are a few things deployers can do to make customers comfortable with their kiosk project:

Deploy multiple kiosks – One of the best drivers of kiosk usage is placing two units instead of one. Psychologically, it either gives users permission to use the devices or it puts them in an “if they can, I can” position.

Place signage nearby – Even a simple sign by the door saying “try our new self-order kiosks” can help drive traffic. Additional signage near the kiosk with a phrase along the line of “Just touch the screen to begin” will prompt some customers to take the plunge.

Employ a kiosk “concierge” – This can be particularly helpful with a new kiosk deploymentHaving an employee near the kiosk ready to walk customers through the transaction process can help them overcome any trepidation they may have. In addition, seeing people make use of the kiosk can lead others to want to get in on the action.

Light it up – A string of LED lights or a digital display mounted above the kiosk can grab attention. Even something as simple as a wall-mounted LCD display will help boost traffic. That can be particularly important in a situation where the kiosk is in a third-party location such as a convenience or grocery store and is in competition with other transaction channels.

Make use of color – Some customers may be apprehensive about using your kiosk. Including instructions on the kiosk enclosure and/or having the touchscreen revert to a screensaver that says something along the lines of “Touch here to begin” when not in use may encourage users to take that first step.

Create an accompanying loyalty program – A loyalty program for kiosk users or kiosk-only promos can reward customers for using the deviceA Kiosk Combo in a restaurant or a kiosk-only coupon in a retail store can be a great incentive, helping to increase usage.

Place it front and center – It should go without saying, but we’ll say it anyway. If you want to achieve all the benefits a self-service kiosk has to offer, make it the centerpiece of your operation. Don’t put it in the corner; place it in such a way that customers can’t help but see it as they walk through the door.

Talk it up – Whether you are using your kiosk for self-ordering in a restaurant, as an endless aisle device or for self-checkout applications, make it a part of your marketing efforts. Mention it on social media and spotlight it in advertising circulars. Getting customers interested in the device will lead them to use it.

As a parting thought, one of the best ways to ensure customers make use of your self-service kiosk is by educating employees about the benefits it will offer and how it will make their jobs easier. Employee-buy-in will go a long way towards making the project a success.

At the end of the day, the best way to ensure the kiosk you choose provides maximum benefits is to work with an experienced kiosk vendor who can recommend the best options. Olea Kiosks stands ready to help.

Call 800.927.8063 for more information.



5 Key Learnings from Panera’s Digital Transformation Blaine Hurst

Originally published on LinkedIn on November 8, 2018
Blaine Hurst Panera Kiosk Digital Transformation
Blaine Hurst
Chief Executive Officer & President
Panera Bread

I had the opportunity to sit down with Lisa Su and Jon Fortt last week for CNBC’s [email protected] event to talk about C-level perspectives on technology. So I thought I’d share more broadly some of our key learnings on digital transformation.

In 2011, we began the “Panera 2.0” digital transformation initiative with a single focus – to improve the guest experience – launching nationwide in 2014. With more than $100 million invested in technology and operations, we redesigned how cafes and kitchens operate, created the systems and technology infrastructure to support multiple digital ordering channels including web, catering, mobile apps and in-store kiosks. Digital sales in 2018 are expected to reach $2 billion and account for a third of system-wide sales. What we learned in the process:

#1 Start with what matters.

Seems like common sense, but far too uncommon. We often don’t focus on the real objective of the digital initiative – the customer journey, whether internal or external. It’s not about the technology (unless you are a tech company), but rather the stated or unstated need of the customer. Technology, for technology’s sake, is irrelevant. You must develop a deep understanding of the business need. Far too often, digital transformation becomes about the “gee whiz” factor, not the real mission, not what matters.

#2 Time really matters.

Don’t boil the ocean. Architect the solution, but deliver it in iterative steps. I’ve seen way too initiatives fail because a technologist attempting to drive business change, wants to get the platforms perfect before delivering anything meaningful for the business.  Take the time to architect the future, but “chunk up” the work so that the business sees value along the way. Otherwise, major change projects lose business sponsorship, funding, and inertia sets in.

#3 Bring an elevated experience from Day 1.

Every iteration released to the customer must add value for the customer or the target of the technology. And the iteration must add enough value to the customer to be worth their time to learn to use it. Whiz-bang cool stuff won’t matter unless it makes a difference for the customer. But most critically, it must work. Technology availability, speed and performance, functional value – all should be a goal of each and every iteration leading to the final solution.

#4 A focused, unbridled team wins every time.

Committees, working on a strategic initiative, rarely accomplish a difficult mission. Select a full-time team with the requisite skills to accomplish the mission and set them loose. Don’t be overly prescriptive of the process. It you have to tell them how to do things, you have the wrong team. Engage with them in the thinking, challenge them to deliver the ultimate mission, hold high standards, keep the team as small as possible and make sure that every member of the team is focused on delivering the mission, not representing their department. I have rarely seen anything else work.

#5 Expect the unbelievers.

Change is hard. Even the person sponsoring the change will get cold feet and second guess the mission. To deliver transformative change, you must be willing to step out, take a risk, be wrong (and fix it fast). I often say, if you really want to be a leader of transformational change, you must be willing to get fired. If you are afraid to be wrong to or make a mistake, you cannot lead transformation of any scale. Perseverance is an essential characteristic of a transformation leader. Courage is crucial.

Finally, run the race with joy. 

Transformational change requires a leader that runs the race with joy. Digital transformation is real work, hard work. Somedays it’s rewarding. But many days it’s just hard. Joy is a choice. Transformational leaders must share the joy of accomplishment along the journey.

Kiosk Manufacturer – Meridian Kiosks Announces Launch of Newly Redesigned Website

Press release originally published on

Aberdeen, NC – October 26, 2018 –Meridian, an industry-leading kiosk manufacturer and software developer recently launched a newly redesigned website. Though the site was completely redesigned, those who have previously visited can find it under the same domain as before,

Stephanie Mewherter, Meridian’s Marketing Director, spearheaded the website launch process. “The site was last redesigned in 2015, so it was well overdue for a facelift,” Mewherter said. “After three years of developing a large library of resources, we needed a better way to make those resources available to the public.”

That large library of resources includes expanded information on Meridian’s product lines of indoor kiosks, outdoor kiosks, and digital signage. “The newly designed product pages provide significantly more information to our site visitors,” Mewherter said. Each product page is now complete with images, sizing information, and customization options to help bring to life how Meridian’s standard kiosk models can be designed to meet each end-user’s unique needs.

The new site also provides a platform on which visitors can submit contact requests for more information and download a wide range of content—from product specification sheets to resources like case studies and white papers. Information on Meridian’s mzero kiosk software solutions are available as well.

In addition to offering more information and resources, the new site is also easier to navigate. “We are excited about the new streamlined design which makes finding information much easier for site visitors,” said Mewherter. The new user-friendly interface is designed to inform and assist current and potential customers across the entire spectrum—from those gathering their first bits of information about digital kiosks and their capabilities, to those who are in a position to move forward and make a purchasing decision.

Following the site launch on October 14, Meridian has already noticed an uptick in site visitors and anticipates that the trend will continue for the foreseeable future. “We are excited about the influx of inquiries that we’ve already started to receive after the launch, and look forward to continuing to provide our clients with innovative self-service solutions as Meridian continues to grow as a market leader.”

Meridian is a fully integrated manufacturer of indoor and outdoor kiosks, interactive digital signage, and self-service software. As a complete end-to-end self-service innovator, Meridian develops products and services all under one roof, providing greater efficiency, and lean, high-quality results. Experience Meridian’s newly redesigned website for yourself at

More Information

EMV Kiosk – On Track Innovations Receives Interac Certification for Canadian Market

Originally published on

ROSH PINNA, Israel – October 30th, 2018 — On Track Innovations Ltd. (OTI) (NASDAQ: OTIV), a global provider of near field communication (NFC) and cashless payment solutions, has received a renewed Interbank Network Interac certification, which now allows Canadian businesses to integrate OTI’s secure cashless payment solutions into vending machines, kiosks and other unattended devices throughout Canada.

Interac Corp. operates an economical, world-class debit payments system with broad-based acceptance, reliability, security, and efficiency. The organization is one of Canada’s leading payments brands and is chosen an average of 16 million times daily to pay and exchange money.

“We are pleased to announce that we have received the Interac certification, reaffirming our commitment to remain at the forefront of innovation within the exciting Canadian unattended payment market,” said Shlomi Cohen, CEO of OTI. “Canada has over 59,000 automated teller machines and over 450,000 merchant locations accessible through the Interac network, making this certification essential to doing business in Canada. I look forward to addressing this significant market opportunity by leveraging our continued technological advantage and aggressive new sales efforts nationwide,” concluded Cohen.

About OTI

On Track Innovations (OTI) is a global leader in the design, manufacture, and sale of secure cashless payment solutions using contactless NFC technology. OTI’s field-proven innovations have been deployed around the world to address cashless payment and management requirements for the Internet of Payment Things (IoPT), wearables, automated retail, and petroleum markets. OTI distributes and supports its solutions through a global network of regional offices and alliances. OTI is the proud recipient of the 2017 AI Award for Best Cashless Payment Solutions Provider – Israel. For more information, visit


Safe Harbor / Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other Federal securities laws. Whenever we use words such as “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions, we are making forward-looking statements. For example, we are using forward-looking statements when we discuss our expectations regarding our growth or profitability, reduction of costs and expenses, expected divestitures, plans for our existing and new products and services, penetration of new markets and securing new customers, contributions of our regions to our growth, resolution of our outstanding patent infringement claims, strengthening of our balance sheet and deliver long-term shareholder value. Because such statements deal with future events and are based on OTI’s current expectations, they are subject to various risks and uncertainties and actual results, performance or achievements of OTI could differ materially from those described in or implied by the statements in this press release. Forward-looking statements could be impacted by the effects of the protracted evaluation and validation periods in the U.S. and other markets for contactless payment cards, or new and existing products and our ability to execute production on orders, as well as other risks and uncertainties, including those discussed in the “Risk Factors” section and elsewhere in our Annual Report on Form 10-K for the year ended December 31, 2016, and in subsequent filings with the Securities and Exchange Commission. Although we believe that the expectations reflected in such forward-looking statements are based on reasonable assumptions, we can give no assurance that our expectations will be achieved. Except as otherwise required by law, OTI disclaims any intention or obligation to update or revise any forward-looking statements, which speak only as of the date hereof, whether as a result of new information, future events or circumstances or otherwise.

Investor Relations Contact:

Greg Falesnik
MZ North America
[email protected]

More Information on OTI

Digital Signage – 5 Ways Digital Signage is Changing the Advertising Game

This post originally published on

Ask any consumer today what grabs their attention or where they get their information and their answers will most likely differ from what they may have been 10 or 15 years ago. As technology and the variety of different media outlets have grown exponentially, many consumers have shifted their attention from more traditional media forms, such as magazines, newspapers, and stationary billboards to more modern mediums like social media, web-based outlets, and digital signage. While these more modern outlets often provide the exact same information as the ones that came before them, they have the ability to offer curious consumers the opportunity to learn and more easily engage with the information they are provided.

As this shift has occurred and consumer preferences have changed, so have the ways in which businesses successfully inform and market to them. While there’s no denying that the more traditional forms of promotion and advertising are effective for reaching consumers, digital signage has the ability to provide them with a unique user experience from the start—driving awareness, offering an interactive experience, and providing a seamless, user-friendly interface throughout the entire interaction.

Curious how digital signage could change the advertising game for your business or organization? Keep reading.

Drives Awareness

Living in the age of technology that we do, consumers are easily captivated by almost anything with a digital screen. Think about it–if you’re walking down the street or through a mall, are you more likely to notice the print display hanging in the storefront or the interactive digital display? Probably the digital display. Digital signage does so much more than just grab customers’ attention, though, it is also an effective tool for sharing information and driving consumer awareness on the path to purchase.

Offers an Interactive Experience

While the aforementioned more traditional forms of promotion and advertising have undoubtedly withstood the test of time, today’s consumers have grown to expect immediate gratification—including quick answers to their questions. Many digital signage models feature an interactive touch screen, which provides consumers access to numerous different layers of information—extending far beyond what meets the eye upon first glance. Digital signage can also include VoIP and SMS Text Messaging capabilities—enabling consumers to call businesses directly from the kiosk or text information from the screen to their personal cell phone to refer back to later on.

Provides a User-Friendly Interface

In addition to providing an eye-catching display, Interactive digital signage also offers a user-friendly interface–complete with simple menu options and navigation features. From the most tech-savvy to the least, consumers of all kinds can interact with and absorb information from the display. Similarly, with ADA compliance, Voice Over IP (VoIP), and Telecommunication Device for the Deaf (TDD) integration capabilities, digital signage can accommodate consumers of all abilities.

Improves Efficiency

Not only is digital signage easy for consumers to use, one of the most significant benefits for businesses and organizations is that the content is easy for them to update as well. Did the time change for an event? No problem. Just implemented updates for a product line? Get the word out! Once they have finalized the changes that need to be made, businesses and organizations can simply log into the back-end of their platform and add, remove, or change any of their content, all with the click of a few buttons.

Can Include Revenue-Generating Advertising

While some businesses and organizations choose to solely focus their digital signage solution on their own company, others have implemented revenue-generating platforms on which other non-competing businesses or organizations in the area can advertise as well. This is an especially useful option when looking for a way to offset the initial cost of deployment.

As consumers have become increasingly technology-driven, digital signage has emerged as an effective advertising and information sharing platform. As a result, this transformation has successfully enhanced the ways in which businesses and organizations promote themselves to consumers.

To learn more about Meridian’s self-service digital signage hardware and software solutions, visit our digital signage page.

More From Meridian Kiosks

Online Retailers Moving To Physical Stores – Bloomberg podcast

Online Companies Physical Stores

Matt Townsend, global business reporter for Bloomberg, on how digital natives like Warby Parker have recognized they need physical stores to grow and prosper. Hosted by Pimm Fox and Lisa Abramowicz.


Nice audio podcast. Main point being online advertising is getting more and more expensive while brick & mortar is getting cheaper and cheaper. Lots of added benefits to B&M too. Examples as well. Recommended

Kiosk Software New Release – Android 3.17 by KioWare

Android Kiosk Software LogoNew android kiosk software release available for KioWare for Android (version 3.17). Highlights are SIP support for VoIP calling, new attract screen transition options, Magtek device support (available in Basic and Full), and more. 


NEW to KioWare for Android

Version 3.17 of KioWare® for Android is now available. KioWare for Android now adds SIP Voice over IP capabilities for supported tablets. Also added: new hardware keyboard filtering, a built-in application drawer, updated attract looper settings, and more. KioWare Basic for Android & KioWare Full for Android now have MagTek magnetic card reader support. Additional features also now available.

September 2017, York, PA – Analytical Design Solutions Inc. (ADSI) has released a new version of KioWare for Android kiosk software supporting SIP VoIP and Magtek magnetic card readers.

KioWare kiosk software products lock down your device into kiosk mode, turning your tablet into a secure kiosk or purposed device for self-service, digital signage, or mobile device management deployments.

SIP Voice over IP

Version 3.17 of Kioware Lite for Android now includes capabilities for SIP (Session Initiation Protocol) Voice over IP (VoIP) on supported devices. A SIP connection allows for making or receiving phone calls over the Internet. In addition to phone calling, KioWare for Android also supports KioCall Video
Conferencing for video conferencing calls.

Magtek Magnetic Card Reader

KioWare Basic for Android and KioWare Full for Android now support MagTek magnetic card readers including the eDynamo and tDynamo for non-credit card magstripe deployments.

Additional New Features and Improvements

Built in applications drawer
The built-in applications drawer can be used instead of the default home screen to allow kiosk users to access applications easily.

Attract looper settings
New attract looper settings have been added to control the transition animation to allow for more options in going from slide to slide. Settings can also change the attract looper folder location.

Results dialog added when provisioning
A results dialog has been added to show when provisioning for informed provisioning monitoring

JavaScript functions added
JavaScript functions can be used to obtain detailed device information, useful for more advanced deployers/deployments.

Bug Fixes

Various bug fixes and application improvements.
View all updates to KioWare for Android version 3.17 here.

Licensing KioWare for Android

A license is needed for each deployed kiosk running KioWare for Android. Quantity pricing is available. Annual support and maintenance is recommended, and current support is required in order to upgrade. View a full description of features for this and other versions of the KioWare product line.

These products are available as a free trial download. Existing clients have the ability to upgrade.

KioWare has been providing OS, desktop, and browser lockdown security for the kiosk and self-service industry since 2003 and Android software since 2012.

About KioWare

KioWare kiosk software secures your application or website on Windows or Android devices, restricting user access to approved behaviors and protecting user and network data. KioWare is fully customizable and offers solutions ranging from browser lockdown to full server-based kiosk management. From simple out of the box configurations to more complex integrations, KioWare is trusted by developers, IT professionals, marketers, Fortune 100 corporations, and small business owners. The KioWare team is based in York, Pennsylvania, with an office located in Reading, UK. Choose the best KioWare product for your self-service project and download a fully functioning free trial at


Laura Miller
KioWare Kiosk Software
Analytical Design Solutions, Inc.
+1 717 843-4790 x220
[email protected]

More News From KioWare

Blind Marylanders sue Walmart, saying self-serve checkouts violate ADA – Baltimore Sun

Self-serve Checkouts Violating ADAWalmart ADA Violation Self-Serve

Three blind Maryland residents and the National Federation of the Blind are suing Walmart.


The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers; a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.

According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized Morales was charged about $120.

They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.

ADA Related Links

So Which is Better for Visitor Registration? The iPad or the Android…

Originally published by Greetly at“.

iPad or Android — Which Should You Use for Your Visitor Registration App?

Posted by Greetly on October 30, 2018

Thinking about implementing a visitor registration app in your office? Prepare to be amazed by the efficiency. An Android or iPad receptionist does the work of several people, all for a fraction of the cost.

  • Receiving your guests in style
  • Real-time reception notifications via phone call, text message, email or Slack
  • Taking photos and printing visitor badges
  • Accepting packages
  • Event check-ins
  • Capturing NDA and waiver eSignatures
  • Creating a cloud-based visitor logbook

These are just a sampling of the features of the best visitor check-in apps. Keeping you on task while prioritizing your visitor’s time, a visitor registration app is the jack of all trades.

You might think something so sophisticated would be a headache to implement, but a visitor registration app can be set up for free, in just minutes, regardless of your tech skills. All that’s required is a tablet computer and a mount to secure it and make it highly visible when your guests arrive. Your visitor management system can be mounted on a desktop stand, floor stand kiosk, or even on the wall.

The question we are often asked is… Which tablet will work best for our Greetly visitor sign-in app? Here are some advantages of running your visitor registration app on Apple’s iPad devices versus Google’s Android operating system.

Digital Receptionist Feature Checklist

Advantages of an iPad Receptionist

  • Tech Leader: Apple continues to push the envelope with the iPad line; they are constantly releasing new technologies and advanced capabilities. It is one of the fastest tablets on the market, and even exceeds many laptops in performance ability. iPad offers high touch technology in a package that’s easy for the average person to use. Because of this, Apple is a tablet computing market leader, with over 350 million iPad tablets sold since 2010.
  • Highly Standardized: Those hundreds of millions of tablets sold are across a very small number of SKUs, shapes and device sizes. And they all run the same operating system, Apple’s iOS, which is built on the premise of a simple user interface. And buttons are in the same place from model to model. These make iPads familiar and easy to operate, even for those who generally do not use Apple products. As iOS is a closed operating system and with a closely controlled iTunes app store, there is less risk of viruses, malware, spyware or corruption on anything that you download.
  • More Check-In App Hardware Options: Thanks to the standardization, there are countless floor stand, desktop and wall mount hardware options to support your sign-in kiosk. You will surely find something perfect for your lobby environment. And they are generally lower priced to their Android counterparts. When you add the pieces and parts, an iPad-based hardware package may be cost competitive to an Android alternative. This is also important if you require multiple check-in kiosks due to a busy reception area or multiple visitor entry points or floors.
  • Resale Value: Apple’s appeal is only growing, making the iPad a strong investment. With options for resale, trade-in, or upgrade, they make it easy to scale your visitor management system. The Apple support team, both online and in-store, is a commodity that also adds value to your business, in that they keep your iPad, and thereby your visitor registration app, running smoothly.


Lady using an Android tablet visitor registration app

Advantages of an Android Reception Tablet

  • Supports Multiple Stores: While the iPad plays nicely with Apple devices, Androids play nicely with others too. The Android supports multiple app stores, such as GoogleAmazon, and Samsung, giving you more options for downloading and running your apps. Android is also more customizable, allowing you to get more creative and personalized to fit your organization and brand.
  • More App Availability and Connectivity: With Android’s more open operating system comes a wider array of options. Android screens are available in excess of 20″, for a highly visible visitor management app kiosk. Your visitor registration app will be prominently displayed, and legible to all your viewers. Unlike iPadAndroid is a general name for a multitude of devices, with different specs, sizes and colors from a variety of different manufacturers. This gives you more affordable options for running your visitor registration app.
  • Bigger Bang for the Buck: More hardware manufacturers building for Google’s Android platform means more competition. And that means a lower purchase price for most Android tablets. Although, as noted above, you also need a mount to secure your device. Make sure to compare the total cost of ownership.
  • Market Leader: While Apple gets a lot of the hype, Android currently holds more of the market share. More smartphones users own Android devices than iPhones, and PC Magazine recently ranked Amazon Fire tablets above the iPad for 2018, a trend that is gaining traction.

Request a demo


Ultimately, you can’t go wrong. There are unique advantages to running your visitor registration app on Apple iPad – amazing technology, standardization, lots of affordable mounting options and resale value lowering the lifetime cost of ownership. Google’s Android operating system offers it’s own advantages – a lower upfront price point and more tablet devices to choose from.

Both tablet hardware options will successfully run the best visitor registration apps like Greetly. And given the amazing computing power of these devices, and the massive feature set of modern visitor sign-in apps, in comparison to the low cost, you will surely save money and increase productivity.

Originally published by Greetly at“.


Five Ways of Implementing Digital Signage and Kiosks at Universities

Five Ways of Implementing Digital Signage and Kiosks at Universities

Reference link

Visit any college or university academic building and you’ll most likely be overwhelmed with an abundance of technology. Classrooms are digitized, libraries are home to countless computers, cameras, and equipment, and if you asked any student what kind of technology they had in their bookbag, their list would probably include some combination of a laptop, tablet, and smartphone. Odds are, that laptop, tablet, and smartphone also house a few online textbooks, and sometimes even the curriculum for an entire semester-long course.


University Kiosk Digital SignageThere’s no denying that students and professors, alike, are more tech-savvy than ever—they’re incorporating digital learning into their lectures, presentations, homework, and projects. However, while many colleges and universities are incorporating technology into the learning environment, many are just beginning to invest in technology outside of the classroom. While technology is certainly a useful learning tool, universities and colleges can benefit greatly from exploring other innovative ways to incorporate it into other aspects of their campus.


Digital signage and kiosks utilize the technology that students, professors, and visitors know and love to promote information sharing, efficiency, and accessibility across campus.


Colleges and universities can implement digital kiosks and signage for:


Information Sharing

College and university campuses of all sizes are home to a plethora of events on any given day. From clubs and greek life, to sporting events, professional organizations, and career fairs—it can be difficult for students to stay in the know with all that’s going on. Digital signage, placed strategically throughout campus, can serve as a unique information hub for students to reference as they’re walking from class to class, or planning their afternoon or weekend.


Tuition & Bill Payment

While most colleges and universities offer an online portal on which students and parents can pay tuition and fees, those sites are typically only compatible with debit or credit card payments. Tuition and bill payment kiosks, on the other hand, allow students to make payments with cash, check, credit, or debit card at their own convenience. The solutions are both secure and user friendly, allowing them to be placed in common areas, such as student unions, dining halls, and administration buildings, where students have 24/7 access.



Though college and university campuses vary in size, they can still be difficult to navigate—especially for visitors or new students. Wayfinding kiosks can be strategically placed throughout campuses in central locations and designed to include interactive maps, directories, and listings that provide additional information about the selected destination. They can also be equipped with printing and mobile integration capabilities, making it even easier for students and visitors to find their destination.


Banner ID & Card Printing

Students and on-campus staff use their ID cards for a multitude of daily tasks, from swiping into buildings, to buying food in the dining hall, and checking out materials or computers from the library. So in the instance that someone loses their ID card, they’ll most likely want to replace it immediately. While most colleges and universities have an office where students and staff can replace their cards during business hours, banner ID and card printing kiosks allow for 24/7 access. Students and staff can simply take their picture, pay for, and retrieve their card all through the kiosk and in a matter of minutes.



Whether it’s visitors and prospective students checking in for a tour, or current students checking in for an academic advising or tutoring appointment, digital check-in kiosks allow users to bypass the traditional check-in process at the administration desk. Users are able to interact with the kiosk to check in, confirm their information, and electronically complete any necessary documentation. Check-in kiosks also enable university employees, who would have previously been tasked with the check-in process, to be available to answer questions and provide any necessary guidance to visitors or students.


College and university classrooms and libraries are home to some of the latest and most advanced technology, but many schools are just beginning to take the first steps toward fully integrating technology throughout campus. Digital kiosks and signage are a great place to start, as they incorporate the technology students, professors, and visitors already use in other aspects of their everyday life to simplify their on-campus experience.


To learn more about Meridian’s digital kiosk and signage solutions, visit


Kiosk Manufacturer Association News – ADA Committee Chairpersons for KMA Announced

Kiosk Manufacturer Association with ADA, NRF, and Emergency Kiosk updates

Kiosk Manufacturer ADA News

The Kiosk Manufacturer Association (aka KMA) is pleased to announce the appointments of inaugural Chairpersons for the ADA and Accessibility Committee.

Laura Miller of KioWare ( and Randy Amundson of Frank Mayer, Inc. ( have been named as Co-Chairperson for the ADA and Accessibility Committee. Both Laura and Randy have extensive experience in both software and hardware aspects of self-service technology and how assistive technology best serves the public.

The Kiosk ADA and Accessibility Committee includes:

As of 2015, according to U.S. Census surveys, over 12% of all persons in the United States have some type of disability and that number is growing.

To help address disabilities and the ADA regulations, the KMA has recently released a proposed framework for Voice Recognition and Speech Command.  Working with the U.S. Access Board directly, the KMA is hopeful that a proposed Code-of-Practice can be adopted for this type of assistive technology. Public comment and working group participation is encouraged and only requires expertise and experience.

This is intended for global adoption with much of the input by the UK’s Royal National Institute of Blind People (RNIB)

In another related public service, the KMA recently released a white paper describing emergency alert and detection technologies for public terminals for use in education, government, retail, transportation, hospitality and entertainment segments. Smart City and smart transportation are target markets. Mission critical public safety tools are the proposed end solution.

The purpose of the document is to define how Wayfinding Technology, Digital Signage and Kiosks can be networked and used to detect and/or prevent active shooter and mass casualty attacks and expedite the response of Law Enforcement and Emergency Services First Responders to catastrophic events in large public venues. We focus on several of the most respected technology providers in the industry and how they would each play a critical role as foundational partners to bring a combined solution to market.

The KMA has joined as a member of the National Retail Federation in order to help communicate education and issues on self-service kiosk technology. The most public iteration of this technology is in the QSR or Fast Casual segment where companies such as McDonalds and Wendy’s have chosen to adopt in order to serve all of their customers as they wish to be served.

In January 2019 in New York, the KMA will be exhibiting on the main floor of NRF’s Big Show and will be accepting members from providers to deployers. An Advisory Panel of companies deploying self-service which can provide their unique perspective on all of the above issues is the objective.  See us in 1725.

Kiosk Hall of Fame – we are now taking nominations for hall of fame candidates. Marsha Mazz of U.S. Access Board, John Glitsos of FirstWave and Dave Heyliger of Rocky Mountain Multimedia are the initial candidates. See

For more information on all of these items, visit the communication site for the KMA. You can also contact Craig Keefner the manager at [email protected]

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Source: Kiosk Manufacturer Association

Skip The DMV, Renew Your Car Registration At King Soopers « CBS Denver

DMV Kiosks – Skip The DMV, Renew Your Car Registration At King Soopers DMV Kiosks

Running errands just got a lot easier for people living in some cities across Colorado now that the DMV has renewal sites at some King Soopers stores. The plan is to add even more in the state.


Nice video on renewing at King Soopers in Colorado.