Before launching the SDK into the wild, Square worked with a number of select partners to build custom POS solutions by using Square’s technology. The aforementioned Shake Shack has recently been testing cashier-less stores, which it calls the “Shack of the Future,” in New York City. Working with the development agency Fuzz, the burger chain built a self-service kiosk that let customers order their food and pay all by themselves. Even though it used Square’s infrastructure of security and payment support, these experimental restaurants were able to drive down wait times with a solution that was effectively customized just for them.
POS SDK Square – With New SDK, Square Wants to Open New Scenarios for POS | PCMag.com was last modified: August 2nd, 2018 by Kiosk Industry
Nice article by ZDNet. Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.
Frank Olea of Olea Kiosks is quoted in the article extensively. Frank makes the point that brands can see the ROI. The $15 per hour minimum wage coming also began the thought process on cutting head count and how to deal with labor costs.
Why retail automation is finally revolutionizing quick service restaurants and what it means for jobs | ZDNet was last modified: January 7th, 2017 by Kiosk Industry
NEXTEP SYSTEMS joined as a charter member of the Kiosk Industry Group in 2015. A profile of NEXTEP follows:
The NEXTEP Advantage:
Single platform software eliminates the headaches and costly interfaces necessary with legacy solutions.
Our cloud based technology reduces hardware needs and associated costs while giving operators a web based tool to manage their concept from anywhere.
Award-winning customer service and support gives you immediate results and only one number to call.
NEXTEP SYSTEMS, based in Troy, Mich., was founded in 2005 after recognizing and responding to the emerging market of self order technology. Since then, NEXTEP SYSTEMS has become the expert in self order while continuing to expand their catalog of solutions designed specifically to drive revenue for Fast Casual and Quick Service Restaurant concepts.
Foundation6 is the latest iteration of their single-platform, cloud based architecture and offers a complete suite of integrated foodservice technology solutions. NEXTEP SYSTEMS delivers robust, enterprise-scalable foodservice technology for restaurants, corporate foodservice, deli & grocery, education, airports and other high-volume foodservice venues.
NEXTEP SYSTEMS’ solutions have proven to eliminate the headaches of integration offered by legacy solutions while driving revenue through upselling, labor savings and giving concepts the ability to capture orders from anywhere while delivering a better guest experience. From self-order to cloud-based point of sale to digital signage, NEXTEP provides and supports the complete integrated foodservice platform.
NEXTEP SYSTEMS 2155 Butterfield Drive Suite 111 Troy, MI 48084
LOUISVILLE, KY–(Marketwired – January 08, 2015) – Xpedient, a wholly owned subsidiary of Advanced Solutions, Inc., has partnered with QuickChek to provide self-serve kiosk software to their entire convenience store foodservice operation.A market leader in food services, QuickChek is a New Jersey-based convenience store chain, operating 137 retail locations throughout…
Fujitsu, a leading information communication technology (ICT) company, today announced an International Distribution and License Agreement with OnCue Technologies, a developer of in-aisle point-of-information solutions that are designed to enhance the consumer shopping experience.
Fujitsu will resell OnCue Technologies’ InfoCue and Expert OnCue mini kiosk solutions to big-box, grocery, beverage and hardware retailers in the United States.
OnCue Technologies’ cloud-based, customizable mini kiosks benefit retailers by enabling them to deliver expert advice and product information to customers in the aisle without requiring employee training. The responsive touch screen kiosks feature capabilities, including complete SKU data, audio and video multi-media responses to shopper requests, barcode scanning, and shopping list and coupon printing. The solutions empower consumers with immediate information needed to make a purchase decision.
Fujitsu Partners with OnCue was last modified: July 30th, 2014 by News Editor
SAN FRANCISCO, May 28, 2014 /PRNewswire/ –??Revel Systems, the leading iPad point of sale platform, has launched its iPad POS system for drive-through. This expands Revel Systems’ product offering for fast food and enterprise-level clients, providing them with a fu…..
Revel Systems iPad Point of Sale Launches Video Drive-Through Product
The Leader in iPad POS Expands Offering for Fast Food and Enterprise Clients
San Francisco, Calif. – May 28, 2014 – Revel Systems, the leading iPad point of sale platform, has launched its iPad POS system for drive-through. This expands Revel Systems’ product offering for fast food and enterprise-level clients, providing them with a fully integrated video chat experience with their fast tablet-based POS system.
In the years since the drive-through was first invented, it’s hardly been innovated. The user experience has always been mediocre and impersonal. In the age of the customer where customer experience trumps all, drive-throughs are next on the horizon for a radical change. The latest revolution from Revel will allow for a more human experience while maintaining accuracy and efficiency for both the merchant and customer.
The Video Drive-Through POS operates with three iPad devices, including Revel’s QSR iPad POS terminal. This enables seamless drive-through functionality and allows guests an engaging and easy way to order their food. Patrons simply pull up to an embedded iPad in the drive-through sign and order their meal by speaking to the POS operator via a video feed. Both the operator and customer can see each in the video chat window, and orders appear in the customer facing iPad display by the vehicle in split screen. When finished, the customer pulls up to the second window, where they can meet the operator in person, and pay. There will also be an option to pay and sign at the point of ordering, thus cutting drive-through wait times in half. This new innovation not only deeply personalizes and modernizes the experience, but also cuts costs down for businesses operating a drive-through.
“At Revel, we’re always thinking of ways to make our product scalable to all industries,” said Chris Ciabarra, CTO and co-founder of Revel Systems. “This drive-through offering will give fast food restaurants and enterprises the functionality they need to run their business that’s also a sleek and engaging solution. Their customers will appreciate the ability to see who they’re ordering from, as well as the simple beauty of the iPad, and employees will love the easy to use and intuitive interface. The iPad has offered us so much potential in terms of point of sale, and it’s about time we harnessed some of that potential for enterprise.”
The drive-through application works together with the Revel iPad POS, and is being offered as its own separate app. The drive-through POS requires a total of three iPads to operate–one for the client-facing video feed, one for the employee-facing feed, and another for the main iPad POS terminal. Additionally, a metal sensor detects when a car pulls up so that the system is not reliant on optical sensors alone. As opposed to traditional drive-through models, it allows for a seamless face-to-face interaction between the customer and the employee, and a clear indication of what is being ordered.
Revel Systems iPad Point of Sale Launches Video Drive-Through Product was last modified: May 29th, 2014 by News Editor
What does Panera 2.0 look like? – St. Louis Business Journal
The rapid pick-up, or mobile ordering, is already in place in 149 locations in Minnesota, St. Louis and Detroit, and Panera is looking to have it completely rolled out nationwide by the end of the year. Enhanced To-Go and Eat-In, or kiosk service, is currently in place in four bakery-cafe locations in Boston, and 10 locations in Charlotte, N.C. This year, Panera will roll it out to six more locations in Charlotte and the Dallas market; the nationwide rollout will take place in 2015 and 2016.