Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too.
“Our take on it is that we’re all different,” Bite CPO Steven Truong has said. “Our recognition and learning algorithm allows us to give each guest a different experience — and cater to their personal needs.”
Bite is far from alone in its quest to capitalize on the demand for kiosks. Overall, the kiosk market is booming and is projected to reach $1 billion by 2021.
And, between 2013 and 2016, the size of the U.S. interactive kiosk industry market grew at an average of 10.36 percent from $533.37 million to $716.97 million, according to the PYMNTS Kiosk & Retail Report. Here are five segments for the kiosk market — and how they help businesses function more efficiently.
— Food self-service kiosks made up 16 percent of the percentage participation in relation to the total market. For instance, McDonald’s is on its way to making “wait time zero” a reality, with kiosks playing a big role. Early statistics have shown a 20 percent higher average ticket being placed at the self-service kiosk versus the counter. And Panera made news when it decided to start using touchscreen order kiosks to solve crippling bottlenecks in its stores. The bakery chain is rolling out the technology along with simplified kitchen displays. Subway, too, is hoping that new technology, including touchscreen kiosks, can save it from a three-year sales slump before it has to close more stores.
Hospitality Kiosks – What the Kiosk Can Do for Hotels and Restaurants was last modified: March 16th, 2018 by News Editor
New report just released by Frost and Sullivan who has issued multiple reports over the years, now with updated 2018 Edition. The KMA has reviewed the report and recommends it. It is the most accurate report that we have seen in the last 6 years. So many of the data warehouse reports are woefully inaccurate.
The report is priced at $2995.
Excerpt edited — A partial list of companies mentioned or interviewed includes: Pyramid, Frank Mayer and Associates, Inc., Kiosk Information Systems, Olea Kiosks, DynaTouch, Zivelo, Qwick Media, Meridian/ KING Products, IBM, Photo Finale, ELO, Rosendahl Conceptkiosk, Diebold Nixdorf, NCR, Outerwall, Nautilus Hyosung, Fujitsu/ PFU, TravelersBox, Embross, Eastman Kodak Company, Glory Limited, Box Technologies, OKI, Flextronics, Zebra, Hitachi, Advanced Kiosks, GRGBanking, Fabcon Creative, NeoProducts, Nautilus, ADUSA, Fujifilm, RedyRef, Advantech, Lucidiom, Kontron, TIO Networks, TCN, Transaction Network Services, Honeywell, RedyRef, SeePoint, Unicum, Peerless-AV, Friendlyway AG, King Star, Source Technologies, IER Group, Optical Phusion, Palmer Digital Group, Phoenix Kiosks, Southern Specialties, Advanced Kiosks, Panasonic System Communications. Many more are listed.
Editors note: On the competitors’ market revenues- Frost only publishes ballpark figures of their estimates for all the private companies. This is a standard practice for Frost researches.
Customer Engagement and High Customer Satisfaction are the Key Factors that will Lead to Growing Adoption of Self-service Kiosks
Published: 12 Nov 2018
This study analyzes the global self-service kiosks market. Increased demand for automation and customer service/satisfaction is driving the growth of self-service kiosks globally. The market will witness key growth opportunities in the retail, transportation & logistics, and hospitality verticals. North America and EMEA will be the leading contributors to growth and will continue to dominate the market during the entire forecast period. APAC is also expected to grow at a fast rate as countries in the region are seeing increased adoption of self-service kiosks across their retail and hospitality sectors for enabling better customer engagement. End users are increasingly looking for bigger display sizes to engage customers with high quality and 3D content. The kiosks are increasingly becoming a medium of customer satisfaction and customer engagement. The market had revenue of $8,916.8 million in 2017 and is expected to grow at a CAGR of 3.0% between 2017 and 2022. The unit shipment of self-service kiosks was at 2,277,523 in 2017 and is expected to grow at a CAGR of 4.7% between 2017 and 2022.
Kiosk Market Research Highlights
This study focuses on the drivers, restraints, and market trends. It also includes revenue and unit shipment forecasts by form factor, region, vertical market, and application. A list of key market participants and their respective market share is also provided. The market is fragmented and sees the participation of about 100 global players.
This research service provides the necessary business intelligence to accelerate growth in a fast-paced market. It provides revenue and unit shipment breakdown by vertical markets which include retail, hospitality, manufacturing, government, healthcare, transportation & logistics, education, and professional services. It also provides revenue and unit shipment breakdown of applications that include check-out/check-in, card printing/ renewal, information, photo/ printing, product rental, financial, ticketing, and others (for example, email, gaming, Internet, office applications, and so on).
This study will allow kiosk manufacturers, component manufacturers, and display manufacturers to understand the fragmented and competitive market scenario and make informed business decisions.
Key Issues Addressed
Is the market growing, how long will it continue to grow, and at what rate?
What are the product types that will grow at a faster rate?
Which applications offer high growth opportunities?
What vertical markets have high demand and will offer high growth opportunities?
What are the regional and market trends?
Are the vendors in the space ready to go it alone, or do they need partnerships to take their businesses to the next level?
1. GLOBAL SELF-SERVICE KIOSKS MARKET, FORECAST TO 2022
At this time last year, we sat down with our colleagues to discuss what 2017 had on the horizon for retail and how that would translate to in-store merchandising programs and displays. Their thoughts were captured for our blog post ‘What’s In-Store for 2017.’ Were their predictions spot on? Let’s review…
Prediction #1: Retailers and brands are asking how they can shrink footprints within brick and mortar establishments and still focus on a targeted product mix for the consumer.
Valuable floor space in brick and mortar stores means displays have to adapt to the needs of retailers and possess a smaller footprint.
Red Robin is an example of a brand that implemented this plan while not forfeiting important marketing initiatives. The restaurant group’s branded gift card merchandiser offers gift cards, menus and brochures on an unobtrusive display that requires little restaurant real estate.
Prediction #2: In the New Year, retailers and consumers will be expecting more personalized experiences through today’s technology that will enable a truly personalized offering.
It’s no surprise that personalization is key to enriching a person’s interaction with a brand. After all, customizing an experience can help brands better meet a consumer’s needs. Nike’s Digital Retail Experience is an exceptional example of seamlessly blending the retail experience with a shopper’s desires.
PPG Pittsburgh Paint’s Voice of Color program also brings a level of activation to the buying process with its PPG Color Work Station. Featuring a 42-inch touch screen mounted between paint chip display panels, customers can visit the interactive unit to browse paint choices by color, style and personality as well as find coordinating palette inspiration, view color-tip videos and product information, and paint a virtual room.
Prediction #3: With an increasing number of millennials becoming primary household consumers, self-help retail will likely be expanding, making an effective point-of-purchase program essential for brick and mortar stores in 2017.
Imagine running into the grocery store for a few essentials and skipping the wait in line. Currently, Kroger is testing its ‘Scan, Bag, Go’ shopping experience to address this longstanding consumer pain point. Customers use electronic devices found on kiosks at the front of the store to scan items and bag them before paying electronically and heading home.
Prediction #4: The industrial internet of things will come into its own in 2017 because of the strategic benefits that IoT affords, such as cost efficiencies, convenience and consumer personalization experiences.
The internet of things buzz phrase has gained traction, with HubSpot’s marketing blog devoting an entire post on “why we should care – a lot.”
From smart refrigerators to in-home puppy cams, 2017 has seen people embrace the convenience of being connected at all times. But how does this continue to influence the POP industry?
As brands focus energy on ensuring their products create accessibility for customers, point-of-purchase manufacturers will be trusted to envision ways to highlight those features to intended audiences through in-store merchandising.
“We are the last three feet of marketing,” says Ron Bowers, Senior Vice President of Business Development at Frank Mayer and Associates, Inc. “It’s the point where consumers make the decision to purchase. And because smart home technology is still new and constantly evolving, it’s our responsibility to create awareness and educate customers through displays that showcase product benefits, convenience and more.”
As the internet of things flourishes, the POP industry will remain an essential component to brands looking to inform customers on how their products can make life simpler.
The overall consensus? We think we did pretty well anticipating what 2017 would bring. Did any big trends miss our radar? We’d love to hear your thoughts.
And of course, stay tuned for the ‘What’s in Store for 2018’ post next month!
2017 – What’s in-Store for Retail – Frank Mayer thought session was last modified: December 23rd, 2017 by News Editor
Nice research report from UPS covering shoppers and what it is seeing for data.
While e-commerce offers new, unparalleled opportunities for accelerated growth, most retailers also are facing unprecedented challenges, and their very survival is in question. They must keep pace with ever-evolving technology and customer expectations. And omnichannel retailers are being pushed by shoppers to deliver a compelling, seamless experience across all channels. The lines of distinction between brick-and-mortar and digital experiences are forever blurred.
Excellence across all channels is considered table stakes, and organizations are struggling with how best to accomplish these objectives while remaining profitable. With change at a rampant pace, there is no longer a universal set of answers for how a retailer sets priorities and thrives. However, this much is clear: It is more essential than ever to understand the actions and motivations of today’s increasingly savvy, tech-driven shopper.
That is exactly what this study offers — insights on today’s well-connected, in-control shopper. Retailers of all sizes are experiencing tensions within their organization about prioritizing the changes needed to remain competitive. The insights offered here are designed to help them determine the best path forward as they navigate the intricacies of a market that’s never been more challenging.
Global Kiosk Market 2017 : Slabb Kiosks, Olea Kiosks, DustShield (Phoenix Kiosk), NCR Corporation, Diebold, Meridian Kiosks, Fujitsu
Tuesday, January 24th, 2017 – Industry Marketing Management
A market study based on the Kiosk market across the globe, recently added to the repository of Market Research, is titled ‘Global Kiosk Market 2017’. The research report analyzes the historical as well as present performance of the global Kiosk market, and makes predictions on the future status of Kiosk market on the basis of this analysis.
Worldwide Kiosk Market 2017 includes Lobar Cost Analysis, Major Regions Status, Applications, Manufacturing Process, R&D Status, Classification, Growth Rate, Specifications, Capacity, Production, Cost, Revenue, Supply, Import, Export and Consumption
The report studies the market for Kiosk across the globe taking the existing industry chain, the import and export statistics in Kiosk market & dynamics of demand and supply of Kiosk into consideration.
[We have a request in process and will include sample here once we get it]
Major Manufacturers are covered in this research report are, NCR Corporation Kiosk Information Systems Diebold Slabb Kiosks Olea Kiosks DustShield (Phoenix Kiosk) Kontron Wincor Nixdorf Meridian Kiosks Fujitsu Optical Phusion RedyRef ZIVELO
The ‘Kiosk’research study covers each and every aspect of the Kiosk market globally, which starts from the definition of the Kiosk market and develops towards Kiosk market segmentations. Further, every segment of the Kiosk market is classified and analyzed on the basis of product types, application, and the end-use industries of the Kiosk market. The geographical segmentation of the Kiosk market has also been covered at length in this report.
The competitive landscape of the global market for Kiosk is determined by evaluating the various market participants, production capacity, Kiosk market’s production chain, and the revenue generated by each manufacturer in the Kiosk market worldwide.
The global Kiosk market 2017 is also analyzed on the basis of product pricing, Kiosk production volume, data regarding demand and Kiosk supply, and the revenue garnered by the product. Various methodical tools such as investment returns, feasibility, and market attractiveness analysis has been used in the research to present a comprehensive study of the market for Kiosk across the globe.
Global Kiosk Market 2017 Report was last modified: January 24th, 2017 by News Editor
WELLESLEY, MA–(Marketwired – June 21, 2016) – The global self-services technologies market is dynamic and growing with new developments and adoption from new industries and sectors. BCC Research reveals in its new report that that while the overall market is witnessing strong growth, the interactive kiosk market is witnessin
The global market for self-service technologies should grow from $54.4 billion in 2016 to $83.5 billion by 2021 on a five-year compound annual growth rate (CAGR) of 8.9%. Vending machines, the largest segment, should grow from $30.1 billion in 2016 to $42.8 billion by 2021, reflecting a five-year CAGR of 7.3%. ATM as a segment should increase from $16.6 billion in 2016 to $23.5 billion by 2021, with a CAGR of 7.2%. Kiosks, the fastest-growing segment with an anticipated five-year CAGR of 17.4%, should reach $17.2 billion in 2020, up from $7.7 billion in 2016.
Kiosk Research – Global Self-Service Tech Market on the Rise was last modified: June 24th, 2016 by Kiosk Industry
Customer distribution between the chains and how they are siloed and also overlap. Chipoltes and Paneras example given.
As you can see, the analysis found that Chipotle had its highest customer overlap with Panera. It also shared more customers with Starbucks and Chick-fil-A than it did with fast-food Mexican joint Taco Bell.
Meanwhile, Taco Bell had its strongest overlap in customers with KFC. The particularly strong correlation between diners at these two restaurants may in part reflect the fact that the sister chains, both owned by Yum Brands, are often located geographically close together, sometimes in the same building.
But overall, you can see that, with the exception of some customer overlap between Taco Bell and Chipotle, fast-food restaurants and fast-casual restaurants are essentially siloed.
Here’s why that is important: Surely there are plenty of customers who have traded up from the fast-food standbys for pricier offerings from fast-casual restaurants that they perceive as healthier and fresher. But now that we’re deeper into the fast-casual boom and consumers have adjusted to this new restaurant landscape, it’s worth noting that they tend to stay exclusively in one dining lane.
Read rest of article
Fast Casual Marketing – What we get wrong when we talk about the fast-food wars was last modified: May 13th, 2016 by Kiosk Industry
Walmart Innovation Lab 415-C is opening submissions to technology companies wanting to be selected for Walmart’s “Technology Innovation Open Call” on Oct. 6, 2016. Submission deadline is July 22, 2016 or the first 250 submissions. Submissions should include a three-minute video and written overview of the company.
During the open call event, vendors will meet with key technology leaders to pitch innovative solutions/technology for retail, logistics, big data, security and social media. It is anticipated that more than 100 of Walmart technologists, leaders and senior leaders will meet with companies.
“As part of Walmart Technology, Lab 415-C actively seeks to engage emerging technology in order to better understand how to serve our customers,” said Tom Douglass, director of Walmart Lab 415-C. “Our goal in the event is not only to offer these companies a once-in-a-lifetime opportunity, but to keep Walmart on the cutting edge of technology.”
Not only is the open call aimed at finding technology, but it is also designed to companies to better understand working with Walmart Technology. To accomplish this, Lab 415-C will be hosting an information session prior to the pitch event.
The Walmart Lab 415-C “Technology Innovation Open Call” event is part of the 2016 Northwest Arkansas Technology Summit hosted by the Northwest Arkansas Technology Council as part of the Bentonville/Bella Vista Chamber of Commerce.
Submission deadline is July 22, 2016 or the first 250 entries. You will be notified by August 1, 2016 if your company is selected for the Open Call. If selected your company will travel to Bentonville, Arkansas in October to present.
Many have written and ranted a few times about the dubious market research reports that get generated by research factories in India – companies that produce expensive reports on pretty much any industry they can think of. The stuff is almost valueless, but still gets reproduced and quoted by online publications and by companies who don’t bother to look into the validity of the research.
But there is good, solid research out there, and one of the biggest research companies around – IHS – does a detailed look at the market.
So … I decided to grab the most recent market data about the digital signage market and turn it into an HTML5-driven interactive chart (see below). What’s great about this, I think, is that rather than a flat chart with all the bars and numbers for all the categories, you can view this in two variations, by category, or by total.
This is slightly different from what IHS publishes, which includes the digital out of home industry’s advertising revenues. There could be a very lengthy debate about whether DOOH should be included, but I say No. The DOOH industry uses digital signage technologies, but throwing ad dollars in the mix doesn’t fit, to my mind.
I have created this interactive chart in HTML5 so it is, first, interactive, but also so that it is web-ready and embed-ready. Feel free to drop this on your own website as a reference tool. The embed code is below the chart.
Interactive Chart: Digital Signage Market Value 2013-2019 was last modified: August 1st, 2017 by Kiosk Industry
Another “incomplete” report only covering a very small segment of manufacturers. On the one hand Kiosk Information Systems is listed (good choice) but the lists falls off pretty quick from there. How large is Slabb and where do they buy their kiosks from?
Global Demand for Self-Service Kiosks Largely Influenced by its Adoption in the Retail Sector was last modified: March 7th, 2016 by Kiosk Industry
The latest report from India research mills covers Photo Kiosks. The market for photos has certainly grown and is growing. The means to merchandise them to the general public from retail locations has taken on new ways though.
Kiosk Research – Photo kiosk market report ReportsnReports was last modified: December 4th, 2015 by Kiosk Industry
New report from Sandler Research which is “data report by interest” type. Good news is that interactive kiosks are growing, so these people wrote up a report to sell.
List of players is questionable. Diebold is a great company for bank automation and cash automation, but kiosks? Nope. Service and ATMs for sure.
Still it is good that these kind of reports are done (and are profitable for the data & market research report industry.
I wonder what their CAGR is..Maybe they can do a report on themselves.
The Kiosk Industry Group is interested in sponsoring certified and accurate market report. We can help ensure the actual companies in the market are interviewed for the report. To contact us send an email to info at catareno.com
The analysts forecast revenue of the global interactive kiosk market to grow at a CAGR of 11.40% over the period 2014-2019. By Volume, the global interactive kiosk market is expected to grow at a CAGR of 11.81% during the forecast period.
An interactive kiosk is a customized computer terminal that is either standalone or networked, and is used to access information and services round the clock. It is a self-service technology installed in malls, airports, hotel lobbies, cafeterias, airports, and other places that witness high footfall. An interactive kiosk consists of a monitor that is usually touch-enabled. Interactive kiosks enable service providers to cater to a large number of customers with fewer support staff.
The report covers present scenario and the growth prospects of the global interactive kiosk market for the period 2015-2019. To calculate the market size, this report covers revenue generated from sales of interactive kiosks.
The report includes only self-service kiosks and does not include ATMs. It also covers the segmentation of the global interactive kiosk market by industry. In addition, the report discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by the vendors and the market at large, as well as the key trends that are emerging in the market.
Global Interactive Kiosk Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the landscape of global interactive kiosk market and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key Regions – America, EMEA and APAC
Key players – Diebold, IBM, KIOSK Information Systems, NCR, Slabb and Universal Display
Other Prominent Vendors in the market are: Flextronics International, IER SAS, iKS Technologies, Lucidiom, Meridian Kiosks, Phoenix Kiosk and Rosendahl Concept Kiosk
Market Driver – Strong Growth of Retail and Entertainment Industries
CHICAGO – A new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout. The survey examined consumer self-service checkout adoption and preferences among brick-and-mortar retailers, evaluating convenience, challenges and desired improvements.
Highlights of the survey include:
91% of Millennials have used a self-service kiosk versus 81% of those 35 and older.
33% of consumers overall find that self-checkout is actually inconvenient, with scanning items the hardest part.
26% of Millennials want to use mobile devices (including smartwatches) at self-service kiosks.
Of the 85% of consumers who have used self-service kiosks, the most popular reasons for doing so were: “I have a limited number of items” (72%); “there was no line” (55%); “I prefer to keep my transactions and financial information private” (13%); and “I don’t like interacting with cashiers” (12%). Among Millennials, “I don’t like interacting with cashiers” was eight percentage points higher than the average (20%).
Two-thirds (67%) of all respondents said that self-service kiosks are convenient versus 33% inconvenient. Of the 67%, however, 41% said that, despite its convenience, the experience “could be a lot better.”
Across all respondents, 43% say that they often need help from an associate when using self-service checkout. Millennials were less likely to need support (37%) compared to older customers (47%).
The top challenges in using self-service kiosks include: scanning items (35%), entering coupons (24%), understanding the service screen (16%), paying with cash (15%) and entering product codes (14%).
Despite current self-service checkout limitations, nearly half of all respondents (49%) would like to see more kiosks at every retail location to help streamline the checkout process. At the same time, as the number of kiosks increases, a majority of respondents (53%) want at least one store employee overseeing kiosks to ensure devices are used smoothly.
When asked about the retailers that should add more self-service kiosks, 49% picked mass merchandisers, followed by supermarkets (46%), drugstores (42%), convenience stores (27%), department stores (24%) and specialty stores (24%). Also, as technology advances, 20% of those surveyed wish to have the option to pay via a mobile phone or smartwatch at each kiosk. Among Millennials, 26% want to be able to pay at self-service kiosks using mobile devices versus 16% for those over 34.
“Almost a quarter of all Millennials use self-service kiosks to avoid any sort of interaction with cashiers,” said Pat Dermody, president of Retale. “As a result, there is a growing demand for more automation and innovation throughout the checkout experience, via integrations with smartphones, wearables and other mobile devices. This will add to the convenience factor that already appears to be key to the experience.”
The Do-It-Myself Generation | NACS Online was last modified: May 1st, 2015 by Kiosk Industry
Self-Service Kiosk Manufacturers