Category Archives: Retail Display

NEW DATA: Retail Kiosks — The Next Billion-Dollar Industry

State of Unattended Kiosk and Retail Market 2018

The age of unattended retail has arrived apparently.

New story and report from in conjunction with USA Technologies.

According to research inside the Kiosk and Retail Report, a USA Technologies collaboration, the interactive kiosk industry market will be worth $1.073 billion. They note the industry has already experienced some impressive growth, with the U.S. market growing from $533.37 million in 2013 to $716.97 million in 2016.

That increase is due, at least in part, to a 42 percent increase in American imports of interactive kiosks that took place during the same timeframe. Electric vehicle-charging kiosks also powered growth in the space, as those kiosks saw the largest growth of any type from 2013 to 2016, with the number of kiosks in the field growing by 153 percent.

Other key takeaways from the Kiosk and Retail Report, a USA Technologies collaboration, include:

  • Food and beverage kiosks are the most common kind of kiosks in the U.S., accounting for a combined 35 percent of machines in the field as of 2016.
  • Clothing retail lags behind when it comes to kiosk deployment. The market shipped only 21,000 machines in 2016, the smallest of any of the 11 markets PYMNTS studied.
  • More growth in the vehicle-charging kiosk market is coming down the road. The space is projected to grow at a CAGR of 22.29 percent through 2019, the highest of the 11 markets studied.

About the Report

The new Kiosk and Retail Report, a USA Technologies collaboration, is designed to give readers a better understanding of how these emerging technologies are shaping the unattended retail market. It focuses on the ever-evolving world of unattended retail, including those selling items and services consumers never thought they could get without help from a human, and includes market analysis and a look at how new payment technologies are changing the shopping experience.

NEW DATA: Retail Kiosks — The Next Billion-Dollar Industry

NRF 2018 Retail Kiosk and Self-Service

The Big Show NRF 2018 – Retail Kiosk

Come see retail kiosk and retail self-service. NRF 2018 looks to be bigger and better this year. 500+ exhibitors and 40K attendees. January 14-16 at the Jacob Javits Convention Center (as usual).NRF 2018 Retail Kiosk

We want to highlight our members that will be there and if you want to make an appointment or meet up with a company let us know, we can help.

Retail Technology Stuff to do while in NYC..

Food for Thought

So this is the Amazon model that is killing everybody


retail kiosk strategy
Here is a model to combat Amazon with. Think about this at the show.

News from NRF 2018

Additional retail kiosk companies of interest:

Acrelec 2435
ChargeItSpot 1107
Crane Payment 2830
Epson America 4033
FireKing 3933
Fujitsu 3907
HoneyWell 2234|
Infinite Peripherals 3652
Intel 2831
Magento 4221
NCR 3121
NEC 3153
Panasonic 1421
Partner Tech 1581
PAX 3981
Pitney Bowes 3075
QMatic 467
Queue It 962
Star Micronics 2745
Stanley Security 638
Swyft 1045
Toshiba 2553
Walmart Stores 3283
Zivelo 1138
ZoomSystems 1045

How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

Reprint of blog post by David Anzia SVP of Sales for Frank Mayer and Associates, Inc.

The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail revenue.

How bricks and mortar retailers can benefit from shoppers’ e-commerce habits


The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail revenue. Data from the U.S. Department of Commerce shows that in-store retail sales were more than 11Xs greater than e-commerce sales ($4,459 billion vs. $389 billion) in 2016.

shopper ecommerce bricks mortarOf course, that doesn’t mean that bricks and mortar retailers can ignore the impact of e-commerce on the way consumers shop. In-store and online shopping habits have become increasingly intertwined and are particularly impacted by mobile devices and their influence on our lives. Today’s consumers use their phones to research potential purchases, often in micro-moments, such as while standing in line or sitting in a waiting room. However, the ease of research does not necessarily lead to more on-line sales. Retailers report that 82% of customers conduct research online, but more than 90% of all retail sales are made in a physical store.

This is good news for bricks and mortar retailers, if they can create a seamless omnichannel experience for their customers.

We see 3 ways omnichannel experiences can be accomplished


1 – Make sure that your displays are branded.

Recognize that consumers do online research, even while in the store. Shoppers will be trying to find what they see online. If merchandise is shown in a way that duplicates what is seen online items can be easily recognized.

2 – Make sure your displays convey important information.

If your website provides size, product features, or benefits, your displays also need to share that same information. This will give the shopper confidence that the item found in store is the same one that was selected online.

3 – Look to incorporate technology into your bricks and mortar experience.

Interactive kiosks can facilitate multimedia immersive experiences, help shoppers find items in other locations, or improve wayfinding at large retailers. When these in-store kiosks are well designed and match your branding perfectly, they can become a seamless facilitator of an enhanced customer experience.

Bricks and mortar retailing is far from dead. However, it is important that retailers recognize that technology will become an increasingly important part of the in-store experience. Retailers that embrace opportunities to integrate shoppers’ new habits will become the success stories of the future.

Five Improvements for Dealer Display

Designing displays for dealer networks in the flooring, paint, and home improvement industries can be challenging. Here are five things you should consider, from David Anzia, Senior Vice President – Sales, Frank Mayer and Associates, Inc.

Find the full blog here, named “Five improvements for successful dealer display programs”:

Here is FMA_March-2017_5DevelopmentQuestions_Flooring.

Dealer display
Click for full size


Dealer display
Click for full size

Millennials Instore & Autumn Comforts: Discovering Your Shopper’s Comfort Zone

Retail kiosk

By Ron Bowers, Senior Vice President of Business Development, Frank Mayer and Associates, Inc.

November 2016

Reprinted from Frank Mayer and Associates, Inc blog

Autumn is upon us! It’s time to pull out a sweater, light the fireplace, and relax with a good book. Along with the falling leaves and cooler temperatures comes the desire for comfort. So, in this season of comfort, how can we ensure that the feeling translates successfully to the sales floor?

The idea of comfort in sales has different definitions to different people, but the gap between generations tends to be the most jarring. Some generations, myself included, tend to find comfort in the traditional sales approach: one-on-one interaction with in-store personnel, discussing product knowledge, pricing and competitor information. Classic and simple, no bells or whistles, the traditional sales approach has been the go-to sales technique for generations. However, in the new age of technology, online engagement drives a new generation of shoppers. Millennials, born between the mid-1980’s and early 2000’s, are approaching the sales floors, as they mature into the primary household consumer. Therefore, we might want to begin to redefine the comfort zone as it applies to this new generation of customers.

Looking back to the traditional sales approach we revisit its glory in the days of the Baby Boomers. This generation’s comfort zone values conventional social interactions and the in-store experience. Millennials were raised during the revolution of modern technology and tend to find value in independent consumerism. This generation finds this formerly “go-to sales approach” to be off-putting, preferring to gain product information through online data before even entering the store. With 70% of Millenials reporting to experience social anxiety, it’s not a question of why these new shoppers dislike the traditional sales approach but what we can do to ensure their comfort. So, what does this mean for store merchandising redefining comfort on the sales floor?

millennial retailThanks to advanced technology, interactive kiosks are becoming more and more prevalent for consumers who are looking to avoid ‘being sold’ on a product. Millennials value their independence and ability to make decisions without feeling like they’ve been swayed one way or another. They don’t enter the store looking to be sold. They come with a product or purchase in mind, seeking reassurance in the choice they’ve already made themselves. In this case, interactive kiosks are ideal. Acting as a beacon, kiosks invite consumers to the product with unique designs, advanced technology and selling power. Shoppers are spending time in the stores, comfortable in the setting and finding the information that they seek about the product they are purchasing. It’s a win for the consumer, a win for the retailer and a win for the brand marketers.

The sales approach itself has changed throughout the years, but few items stay true. A personalized shopping experience remains a constant need from generation through generation. How can this personalized experience be utilized in a sales approach that limits direct customer-retailer interaction? The answer is found in interactive kiosks. Kiosks are preprogrammed to know the product in such a way that the consumer is left without reservation; at the same time, allowing for both effectiveness and efficiency that consumers demand. While some Millennials retreat from face-to-face encounters with salespeople, they are still looking to be recognized as a customer with specific needs. Technological advancements with interactive kiosks enable retailers and brand marketers to fulfill the Millennials’ desire for instant gratification, and provide the efficiency so important in a consumer’s personalized experience within their comfort zone.

Retail display news – Braven Bluetooth® audio brand expands their wireless speakers line at retail with demonstration displays

Portable Bluetooth® audio brand, Braven, has been expanding their retail display presence across the U.S. The expanded line of outdoor, take-anywhere speakers has necessitated new in-store display solutions. The in-line counter displays, designed and produced by Frank Mayer and Associates, Inc.  are placed in retailers nationwide.

Grafton, WI, August 9, 2016 – Braven, a premium portable Bluetooth® audio brand, has been expanding their retail presence across the U.S.

Braven Display
Click for full image

The expanded Braven line of outdoor, rugged, take-anywhere speakers has necessitated new in-store display solutions.  Today’s mobile consumer of cutting edge technology demands a retail display design that complements the technology.

Braven has partnered with Frank Mayer and Associates, Inc. to design, engineer and produce displays with the rugged styling it is known for worldwide. The display’s secured wireless outdoor speakers have customized interactive play controls with demo tracks that feature the qualities of each model. The in-line counter displays are placed in retailers nationwide.

Braven Display
Click for full image

Frank Mayer and Associates, Inc. is an industry leader in the creative design and manufacturing of branded in-store merchandising displays, interactive kiosks and store fixtures for leading consumer product companies and retailers. Frank Mayer and Associates, Inc.’s headquarters are based in Grafton, Wisconsin with offices nationwide.

BRAVEN combines unparalleled style with cutting-edge technology to produce premium Bluetooth speakers for the outdoor adventurer and modern audiophile. Founded in 2011, BRAVEN’s focus on audio quality, ease of use and superior features has quickly transformed the brand into one of the fastest growing wireless audio brands in the industry. For more information about BRAVEN, please visit or connect on Facebook at and Instagram @bravenproducts.


The press release is attached, along with an image of the merchandisers. The Braven Wireless Bluetooth Display program product page can be found:  The press release can also be found:

Press Release PDF