Category Archives: Retail Kiosk Software

Updated: Retail Kiosk Case Studies

See the updated Retail Kiosk Case Studies page

Interactive Retail Kiosk

Retail kiosk image
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Interactive retail kiosks are the largest segment of deployed kiosks. Analysts estimate that retail kiosks comprise at least 30% of the entire self-service kiosk market. Locations include Department Stores, Grocery Stores, Big Box Specialty Retailers and Convenience Stores.

Retail kiosks provide convenient services to customers such as bridal and gift registry, non-stock product ordering, wayfinding directories, employment, product lookup, company information and targeted offers. These services increase consumer awareness and offer new channels for retailers to grow their business.

Retail Kiosk Benefits

  • In-store product ordering kiosks reduce on-hand inventory and associated warehouse costs
  • Wayfinding directory kiosks reduce employee headcount and improve customer service
  • Kiosks offering promotional opportunities through coupon printing and other targeted offers increase revenues
  • Loyalty cards reward frequent customers, increasing brand loyalty
  • HR Self-Service applications can be utilized in an in-store retail kiosk for after-hours use, leveraging your existing investment

Retail Kiosk ROI

Studies show an average of 7% increase in incremental sales when kiosks are added. More compelling investment returns are as follows:

  • Self-service kiosks reduce costs by lowering employee headcount
  • Gift card kiosks increase revenue at off-site locations
  • More loyal customers encourage new customers
  • Reduction in inventory overhead and warehousing costs
  • Increased customer satisfaction = increased sales
  • Lower headcount for HR departments with multi-use kiosks

Some of the advantages discussed include:

  • Virtual sales assistance for customers
  • Expanding the footprint of the retailer
  • Reducing labor costs
  • Redeploy staff to increasing revenues
  • Eliminate standing in line (line busting)

Good examples of kiosks like this are the ones in REI where you can look up extended stock and sizes, same thing for Cabela’s and also Kohls.

Panasonic Pyramid Computer interactive touchscreen kiosks to strengthen omni-channel retail solutions

Panasonic Pyramid Computer kiosks complement Panasonic’s existing Point of Sales, rugged tablet and handheld offering

BRACKNELL, UK. 19th FEBRUARY 2018

Panasonic today announced that it will offer Pyramid Computer GmbH’s leading polytouch® 32 passport interactive touch screen kiosks as part of its range of solutions to address the challenge of the new omni-channel retail era. Pyramid’s fully customised solutions, including comprehensive logistical and service support, will complement Panasonic’s existing range of retail point of sale solutions and rugged tablet and handheld devices.

Pyramid’s polytouch® 32 passport range of interactive kiosk solutions can be used for a variety of application areas such as product presentations, self-checkouts and information terminals. The modularity and flexible design of the devices, with the best in touch technology, makes them an ideal complement for Panasonic’s range of retail POS and Toughpad tablet and handheld devices.

Robert Blowers, General Manager of Engineering and Project Management at Panasonic Computer Product Solutions Europe said: “With customers rapidly changing their buyer behaviour to use multiple shopping channels during purchases, including traditional stores, mobile devices, online and the growing trend in self-service, new technology solutions are required to facilitate this omni-channel retail era. The combination of Toughbook mobile devices and POS solutions, along with the complimentary products from Pyramid enables retailers to deliver customers and staff an effective, easy-to-use and consistent technology experience whether its taking orders on the move, serving at a till or self-serving at a kiosk in store.”

Graeme Derby of Pyramid U.K. — We can deliver fully customised devices with signage and RAL colours to meet a customer’s needs.

Graeme Derby, UK Country Manager for Pyramid Computer, added: “We share a design and service philosophy with Panasonic that make us ideal business solution partners. We too have designed and engineered our products to provide business customers with the flexibility to exactly match their needs. For example, our solutions can be tailored to include options such as payment systems, label and ticket printers, bar code scanners and fingerprint readers.”

Alongside the retail industry, Panasonic and Pyramid also see business opportunities for their solutions for customers in the hospitality, post / logistics, health and aviation industries with the increasing need for selfservice check-in and check-out systems and ticketing solutions.
pyramid kiosk panasonic

Re-thinking retail

Panasonic’s rugged Toughpad tablets and point-of-sale (POS) workstations take multifunctional performance way beyond that of standard consumer devices. Their ability to perform in every environment – in store or dining areas, outdoors and in warehouses – makes them the perfect tool for work in all retail applications.

Critically, they help retailers deliver the omni-channel customer experience that sets successful businesses apart today. Panasonic equips retail managers and staff with reliable and tailored devices with high-visibility displays that are ideal for order taking. The variety of tablet and handheld devices enable retail staff access to real-time information, allowing them to provide customers with in-depth product details and to maximise upsell opportunities at the point of service. The rugged form factors mean the devices are sturdy but lightweight and mobile enough for store operations and warehouse usage. The long battery life and integrated barcode readers and payment systems, along with full Windows OS, mean retailers can manage multiple applications from a single device.

For further information on the Panasonic Toughbook range of mobile computing solutions visit: http://business.panasonic.co.uk/computer-product/solutions-data/retail/toughbook

Press contact:
Michael Bartley
The Amber Group
michael@ambergroup.net
+44 (0)118 949 7750
About Panasonic System Communications Company Europe (PSCEU)

Panasonic System Communications Company Europe’s (PSCEU) goal is to improve the working lives of business professionals and help their organisations’ efficiency and performance through world leading technology. We help organisations capture, compute and communicate all sorts of information: image, voice, and textual data. With around 350 staff, engineering design expertise, global project management capability and a large European partner network, PSCEU offers unrivalled capability in its markets.

PSCEU is made up of six product categories:

Broadcast & ProAV offers high quality products and solutions to ensure smooth operation and excellent cost-performance to end-users in the areas of remote camera solutions, switchers, studio camera solutions and ENG P2. The VariCam line-up of professional digital video cameras are capable of true 4K and High Dynamic Range (HDR) which makes them the ideal solution for cinema, television, documentary and live event production.

Communication Solutions offer world leading communication solutions including professional scanners, telephony systems and SIP terminal devices.

Computer Product Solutions help mobile workers improve productivity with its range of Toughbook rugged notebooks, Toughpad business tablets and electronic point of sales (EPOS) systems. As European market leaders, Panasonic Toughbook had a 67% revenue share of sales of rugged and durable notebooks and Panasonic Toughpad held a 56% revenue share of sales of rugged business tablets in 2016 (VDC Research, March 2017).

Industrial Medical Vision provides applications for various segments such as medical, life science, ProAV or industrial. The product portfolio includes complete and OEM micro camera solutions. End-users, system integrators or distributors can choose from a range of full product solutions and component vision technology.

Security Solutions, including video surveillance cameras and recorders, video intercom systems and intruder alarms.

Visual System Solutions, including projectors and professional displays. Panasonic offers the widest range of Visual products, and leads the European high brightness projector market with a 37.20% market revenue share (Futuresource >5klm (FY16 April 2015 – March 2016, excl. 4K & digital cinema).

About Panasonic

Panasonic Corporation is a worldwide leader in the development of diverse electronics technologies and solutions for customers in the consumer electronics, housing, automotive, and B2B businesses. Celebrating its 100th anniversary in 2018, the company has expanded globally and now operates 495 subsidiaries and 91 associated companies worldwide, recording consolidated net sales of Euro 61.711 billion for the year ended March 31, 2017.

Committed to pursuing new value through innovation across divisional lines, the company uses its technologies to create a better life and a better world for its customers. To learn more about Panasonic: http://www.panasonic.com/global

Unattended Retail Tracker Has UCP #2 Behind Ingenico

We try and highlight members and UCP has been scored as #2 in the PYMNTS Unattended Retail Tracker, only exceeded by Ingenico who is #1.  Pretty good company to be in.. PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for

The PYMNTS.com Unattended Retail Tracker™, powered by

unattended retail self service
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USA Technologies, serves as a bimonthly framework for the space, providing coverage of the most recent news and trends, as well as a provider directory to highlight the key players contributing across the segments that comprise the expansive unattended retail ecosystem.

The PYMNTS.com Unattended Retail Tracker™, powered by USA Technologies, serves as a bimonthly framework for the space, providing coverage of the most recent news and trends, as well as a provider directory to highlight the key players contributing across the segments that comprise the expansive unattended retail ecosystem.

Unattended Retail Tracker TM

The PYMNTS.com Unattended Retail TrackerTM is a bimonthly report designed to give an overview of the trends and activities across the unattended retail/vending market and the players who are delivering on those services.

The tracker will also include the latest news and highlights and will be organized into a framework that showcases a directory of the key players and information about their capabilities and unattended retail solution offerings.

Scoring

We evaluate companies based on the markets they serve, the technologies they offer, the type of payments accepted and the security standards they have accomplished.

The companies included in the scoring support unattended retail and payments for the following segments within the self-service industries: Food & Beverage, Service Vending, Remote Retail, Parking and Restaurant & Hospitality.

Regarding technologies evaluated, we assess the depth of solutions supported. For example:

NFC (Near Field Communication)
EMV
Magnetic Stripe
QR Code
BLE (Bluetooth Low Energy)
Smart Cards

Payments accepted include a depth and breadth of payment types. For example:

Credit/Debit Cards
Private Label or Closed Loop Solutions
Digital Wallets (Apple Pay, Android Pay, Samsung Pay, PayPal, and more)
We also give credit to solutions for security compliance such as PCI.

Unattended-Retail-Tracker-June-2016

Unattended retail self service

KioWare Classic Retail Kiosk Software Release – with EMV support – Retail Automation

New retail kiosk software release KioWare Classic for Windows including updated EMV support, faster touchscreen tablet response and device monitoring.Retail kiosk software with EMV

Source: retailsystems.org

New updated retail kiosk software for Windows from KioWare with updated EMV support as well as improved tablet touchscreen response and device monitoring.

More information from KioWare

Retail Kiosk Software Solutions – Examples of Interactive Kiosks

Kiosks can be used by retail stores to serve the following customer facing functions and applications:
  1. Browse retail store websites for inventory available online, or in other store locations, allowing customers to order items that are not currently available in the retail location.
  2. Provide visitors with digital signage/kiosks for finding particular items, aisles, or departments.
  3. Enable customers to view videos to explain or educate on product usage.
  4. Communicate and display pricing or promotion information via easily updated kiosks.
  5. Access and print customized offers and coupons based on a customer’s profile, email, or reward number.
  6. Conduct customer surveys.
  7. Collect valuable customer data/profiles such as email, preferences, mailing address etc.
  8. Showcase examples of entire outfits (clothing), recipes (food), rooms (furniture) etc.
  9. Assist customers with “showrooming” (price shopping) against other, preselected retailers.
  10. Offer customers relevant add-on items based on the area of the store in which they are browsing.
  11. Allow customers to fill out an employment application.
  12. Play videos of commercials, customer generated content/submissions etc.
  13. Enable customers to customize, purchase, and dispense gift cards.
  14. Enable customers to enter a sweepstakes or contest for store products or rewards.
  15. Allow customers to lookup specific parts and sizes for a particular device or appliance.