Category Archives: Self Service

Self-Service Kiosks Meeting Customer Service Needs – Frank Mayer Expands Line

Frank Mayer and Associates, Inc. introduces expanded line of self-ordering kiosks

kiosk frank mayerGRAFTON, WI – Frank Mayer and Associates, Inc. is proud to present the latest additions to its self-service kiosk line. In addition to its original freestanding Approach floor unit, available as both a 32- and 22-inch touchscreen, the company has now expanded the roster to include a countertop unit, tablet, and wall unit.

The new line marries smart design with different sizes, offering an array of customization options and brand personalization – all while being backed by Frank Mayer and Associates, Inc.’s trusted name in delivering experience and unsurpassed quality in the interactive kiosk market.

“From the quick service restaurant utilizing the freestanding unit to the luxury hotel looking for a countertop kiosk, the Approach line gives brands a wide selection of self-service kiosks to meet their specific needs,” says Mike Mayer, President of Frank Mayer and Associates, Inc. “The Approach kiosks provide solutions for any self-service environment.”
In addition to operating within quick service and fast casual restaurants, Approach self-service kiosks offer functionality for a variety of other markets including retail, hospitality, automotive, home improvement, grocery, cannabis dispensaries, and more.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on the Approach family of kiosks, visit www.frankmayer.com/approach.

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CONTACT:

David Anzia, Senior Vice President of Sales
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(855) 294-2875 | info@frankmayer.com

Future Retail – Inside Amazon Go, a Store of the Future – The New York Times

Future Retail
future retail

The future retail technology inside Amazon’s new convenience store, opening Monday in downtown Seattle, enables a shopping experience like no other — including no checkout lines.

Source: www.nytimes.com

Sneaker Kiosk Vending Contest

MALVERN, Pa.–(BUSINESS WIRE)–USA Technologies, Inc. (NASDAQ:USAT) (“USAT”), a payment technology provider of cashless and mobile transactions in self-serve retail, today announced that Sneaker Syndicate, a high-end athletic shoe boutique in Orlando, Florida, has launched a series of self-serve amusement kiosks that allow consumers to win sneakers, which leverage USAT’s ePort Connect® cashless payment systems.

According to AnythingResearch, the amusement arcades market is approaching being a $2 billion industry, and cashless payments represent a huge growth opportunity for the still largely cash-based market. With what we believe to be a low barrier to entry, this is an industry ripe with opportunity. Sneaker Syndicate has deployed USAT’s cashless payment technology on an amusement “Crane Game” as part of a marketing strategy for its retail location. For five dollars, shoppers could test their luck at winning high-end footwear such as Adidas Yeezy Boosts or Nike Air Jordans – sneakers that range in value between $300 and $2,000.

[Here is separate writeup on game site with pictures]

One month after installing USAT’s state-of-the-art ePort Connect cashless payment systems onto a small number of the store’s amusement machines, sales nearly doubled, with cashless transactions accounting for about 45 percent of the machines’ intake. Given the positive results, the company now plans to expand its business over the next two years with additional machines at a variety of East Coast locations.

sneaker vending kiosk“Because of USA Technologies, we are developing franchise agreements with companies across the East Coast for our popular high-end shoe amusement machines,” said Stewart Bryant, owner, Sneaker Syndicate. “The ability to easily accept payments using the ePort platform has made a critical difference for us. This technology has opened the door to a new world of amusement and vending games.”

Implementing ePort Connect on its kiosks has given Sneaker Syndicate the ability to track the acceptance of cash, credit/debit cards, NFC and mobile wallet payments such as Apple, Android and Samsung Pay. The connected nature of the devices also gives the growing company critical remote access to sales and payout data for all of its machine locations.

“The opportunity for the unattended retail market is greater than ever. In the amusement and gaming industry, going cashless not only enables more payment options, and increased revenue potential, but also allows for the sale of game credits. Additionally, the MORE loyalty program facilitates repeated sales of games,” says Maeve Duska, senior vice president of Sales and Marketing, USA Technologies. “More and more consumers are also going cashless simply recognizing that the convenience of paying with their mobile wallet is as simple as tap and go.”

Useful Links:
USA Technologies:
USA Technologies: https://usatech.com/
Twitter: https://twitter.com/usa_tech
YouTube: https://www.youtube.com/user/USATechnologies
Resource Center: https://usatech.com/resource-center/the-benefits

Sneaker Syndicate:
Instagram: https://www.instagram.com/sneakersyndicate

Sales and Partnership Inquiries:
Please contact USA Technologies, Inc. at +1 800.633.0340 or sales@usatech.com.

 

Open Letter to Washington Post – Job Killing Kiosks

self-order kiosk

Source: www.linkedin.com

Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi.  I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.

Letter to Washington Post Job Killing Kiosks

I am the executive director of a kiosk industry group association that specializes in self-service in all industries.

This is in response to the recent news items by Secretary of Labor nominee Andrew Puzder and Ed Rensi, former president and CEO of McDonalds declaring that self-order automation in fast food industry is a “consequence” and a matter of time if we “foolishly” increase the minimum wage.

That is simply not true.

Neither one of them has, to any degree, or wants – to implement modern automation for customers. What they want is to maintain the status quo and use self-order automation as a bully club of sorts. Almost a threat.

The status quo? It is generally lowest paid minority and immigrant (legal and illegal) workers, not unlike field workers in early California days. Hispanic and black predominantly. Virtual slave labor to be harsh. That is the model for their fast food restaurants which the majority they franchise and franchisees factor for their ROI.

Both minimum wage increases and automation “disrupt” that model and make waves for them. They are protecting that model. Not unlike Hearst protecting the paper mills when hemp was shown to be a superior newspaper print medium than cutting down trees. Outlaw hemp and the mills made money.

Meanwhile small business gets left behind, again. They cannot afford the investment for self-order and an high minimum wage is difficult at best for them.

Automation creates a ton of jobs all the way across the food chain (so to speak) from metal fabricators, engineers, service techs, salespeople and many many more. How many jobs does automated checkout at Walmart account for at NCR? Tens of thousands. Panera’s is a great example of modern thinking in the food industry.

How many jobs does Amazon and Bezos create, foster and necessitate? Those automation jobs in the warehouses (even with the automation) count. Those jobs and skills do require training and education.

Has McDonalds in Europe, in their corporate-owned restaurants, seen a reduction of labor due to self-order? No. They have increased employment.

Puzder and Rensi are change-agnostics. They like it the way it is. The old way. McDonalds is changing for the good. CKE may be glad Puzder is leaving.

There is indeed a shift towards more automation in the public space. That certainly redefines workers in the public space as well.

I’m from the south and when I was 14 in 1969 my mother took me to the Arkansas bottomland near Fort Smith and had me pick peas and cut cabbage for $5 a day. We did it one week in the summer. That was a lesson in minimum wage I never forgot. I went to school and that is the best thing minimum wage can do.

Why retail automation is finally revolutionizing quick service restaurants and what it means for jobs | ZDNet

Panera Tablet Kiosk
Tablet kiosks for ordering at Paneras.

Nice article by ZDNet. Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.

Source: www.zdnet.com

Frank Olea of Olea Kiosks is quoted in the article extensively. Frank makes the point that brands can see the ROI. The $15 per hour minimum wage coming also began the thought process on cutting head count and how to deal with labor costs.

mcd-hk-3

Self-Order Kiosk – McDonald’s invests over $550 million to revamp German sites

Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.self-order kiosk mcdonalds Source: www.washingtonpost.com

72 “restaurants of the future” to launch.  By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.

In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.

Self Service Security – New Website for Camlock Systems

Self Service Security

The international locking security company Camlock Systems Ltd has launched its new website, which can be seen at www.camlock.com. The old site has undergone a complete overhaul. Major new features improve every visitor’s experience, including a new product search function, a simpler way to request CAD files, a design contributing to easier navigation, and the availability of industry or market specific information. Camlock Systems’ locking self service security experts work in partnership with customers to supply or to design, develop and manufacture mechanical and electronic locking security using innovative technology. Camlock develops a range of solutions adapted to different needs. As a result, the new product search function enables visitors to apply … Continue reading New Website for Camlock Systems →
Source: selfservice.io

One of the last items always used in self-service security is the innocent little lock.  You gotta have locks (if only to stop benevolent hackers such as ourselves…)

Self Service Security Camlock Systems