This may be a smartphone age, but our lives are becoming a series of kiosk stops, from ATMs and supermarket checkouts to airlines and gas stations. And now, there’s the fast-food kiosk. Kiosks have one main purpose: to save time.
Panera claims 60 percent of lunchtime transactions are completed on touch-screen kiosks at one bustling, Boston-area store near Fenway Park. That same 60 percent is what some of the savviest fast-food restaurants do daily out of their drive-thru windows.
“Kiosks turn a restaurant into a vending machine,” says Christopher Muller, professor of hospitality at Boston University.
Panera installed kiosks at that one location near Fenway Park back in 2012. Today, it has them in roughly 400 restaurants as part of its “Panera 2.0” platform, with plans to have them in virtually all of its 2,000 or so stores within a few years, says Blaine Hurst, executive vice president and chief transformation and growth officer at Panera.
“We’re seeing phenomenal results,” Hurst says. That’s because kiosk-using customers are generally happy customers, he says. They typically get their orders faster and, by a healthy margin, they come back to the restaurant more often, he says. That might explain Panera’s savvy name for its contraptions: Fast Lane Kiosks.
Self-order customers are generally happy customers. They get their orders faster and they return more often.
The biggest user of kiosks at Panera? Millennials.
Aren’t kiosks really about cutting back on labor costs? “How much labor can we remove from the service package until customers finally decide that self service means no service?”
Paneras says this is not at all the case .Fact is Panera locations that have kiosks typically spend more on labor costs than those without them.
Biggest impediment to rollout? Ensuring that the kitchens can handle the higher bandwidth of orders on burst basis. Paneras has had to upgrade those kitchens.
Editors Note: If you are wondering who designed, engineered and manufactured the tablets used by Paneras, we can say for sure that they look to be from our member Lilitab. Please visit their page and say hello.
SiteKiosk 9.1 is now available with Windows 10 and Chrome support
Miami, Florida (PRUnderground) December 23rd, 2015
The latest release of SiteKiosk Windows supports Windows 10 and features a Chrome-based browser with customizable browser toolbar, a content filter with top-level domain filtering, a new onscreen keyboards with size-adjustment option and more. Free trial available at www.provisio.com
PROVISIO’s kiosk software, SiteKiosk, locks down your computers and devices in public locations like retail stores, hotels, banks and lobbies.
The software restricts user access to display only your allowed websites, applications or multi-media campaigns in a secured environment. It also protects user data. SiteKiosk provides a large selection of customizable start page templates, browser skins, on-screen keyboards, Internet content filter, an intuitive configuration tool and many other features. The out-of-the-box software can be easily installed and configured within minutes.
PROVISIO also provides a remote management and monitoring solution at www.siteremote.net which allows you to publish engaging multi-media campaigns to your remote SiteKiosk clients and maintain your machines.
Visit www.provisio.com to learn more about the new kiosk software release and PROVISIO’s software solutions for self-service and digital signage devices. Free trial versions are available for all software products.
PROVISIO is a market-leading software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines. PROVISIO has the largest installed base of kiosk software products worldwide.
Updated tutorial and resources: Kiosk Remote monitoring software comes in many configurations. Alerts, remote access, PC diags, activity, reports customized or not. Very strong systems. Here are some considerations:
Small business owners recognize the value of self-service because it allows them to serve more customers with minimal staffing overhead. This article gives you the components to piece together a very economical do-it-yourself kiosk for your small business or startup for under $1000
Firstly, I want to clarify that when I say “cheap” I’m not referring to using shoddy hardware or a free hosting service that could be unreliable. Your kiosk is going to be a reflection of your business, so the last thing you want to do is leave a bad impression with your customers because your kiosk is constantly out of commission.
By cheap I mean affordable, because in order to do this on a tight budget you’re going to be selecting proven reliable hardware that’s not the latest and greatest on the market.
Let’s start by examining the components which make up your typical kiosk solution.
The kiosk hardware
The kiosk application
The kiosk lockdown software
Most kiosks are either a freestanding design or else deigned to sit on a tabletop or be mounted to a wall.
We’re going to use a tablet with a secure enclosure designed for a tabletop in this example because it’s a very economical and practical option.
This list is also a good starting point for selecting your tablet. There’s no point in selecting a tablet which no one builds a secure enclosure for.
We’re going to go ahead and use the Microsoft Surface Pro 2 tablet because it’s a proven device running Windows 8.1. At the time of this writing the Surface Pro 3 has been out for a while so you can get the Surface Pro 2 for a good price.
The list price is $899, but a quick search on Amazon shows that I can get a new one for $529.99.
Next we need a tablet enclosure designed for a tabletop and secure enough for a self-service environment. We’re going to use the Full Metal Jacket + Figure 8 Base from ArmorActive which costs $289.
Full Metal Jacket + Figure 8 Base – Surface Pro 2 Kiosk by ArmorActive
Kiosk Hardware Total Cost: $818.99
The kiosk application is the software or website that makes up the user interface and potentially controls payment devices and other kiosk hardware.
Your kiosk application can either be a native application or a website, but for the sake of doing this on the cheap we’re going to create our kiosk application as a website.
One of the easiest ways to create your kiosk application is to use WordPress. Their CMS makes it really easy to create all of your own content without ever having to touch a line of code.
You’ll also need a hosting solution. WordPress recommends a hosting company called Bluehost whose WordPress hosting starts at only $1.95 per month.
Just signup for a WordPress hosting account and you’re ready to start designing your kiosk’s content in this easy-to-use CMS.
Kiosk Application Total Cost: $23.40 (1 year of WordPress hosting)
Kiosk Lockdown Software
The purpose of kiosk lockdown software is to ensure that your kiosk application (in this case a WordPress website) is always running and that malicious users can’t tamper with the OS.
This kiosk software is essentially a security product which ensures that your content is always on the screen and your customer’s data is secure.
Without kiosk lockdown software the kiosk can be hacked and your customer’s sensitive information could be compromised.
As you can see, putting together a self-service tablet kiosk solution can be very economically provided you select the right components and are willing to create the kiosk application yourself.
If you get stuck, it’s not hard to find WordPress developers online for a reasonable rate.
Your new tablet kiosk will allow you to serve more customers and even save on labor costs through the use of self-service.
For your “cheap kiosk” remember for this example the cost is referenced to direct up-front costs, not subsequent costs. A service call is 2 hours of somebody’s time, usually at $60/hour. Computers which are End of Life are naturally cheaper, just like consumer models. The reason is odds are a year from now it won’t be available as a replacement. And instead of a Surface 3 for $500 you could use a $250 ASUS Transformer. Which one will need replacing first?
DIY Android Kiosk
For an Android kiosk there are multiple Android lockdowns. KioWare and Sitekiosk should be considered at the top. Both of these come with robust kiosk remote monitoring options.
Then there is also Chrome Kiosks another option. It has the Chrome management console.
Whatever people touch, people will eventually break. Figure on that and you should consider your keyboard (if used) and your touchscreen. Poorly mounted tablets which are banged around by people poking at them end up costing money.
And remember DIY kiosks generally always appear to customers as DIY. Maybe that is a profitable strategy for some (dollar store e.g.).
Fast-growing Columbus startup CrossChx Inc. this week debuted Queue, a digital check-in system for hospital waiting rooms that reduced wait times by 80 percent at test hospitals. It synchronizes with the company’s system for securely uniting and correcting a patient’s medical records linked to a fingerprint. Next year the company plans a mobile health-data app, all towards creating an “Internet” for health records with each patient serving as an IP address.
“Out of our overall giving, over 40% is digitally,” Dornfeld says. “Either through our giving kiosk or people that have it automatically coming out of their checking or their savings or their credit cards. Couple times a month, monthly or however else they want to do it.”
Tithing Kiosk – Moorhead church sets up ‘Giving Kiosk’ and sees big results was last modified: January 3rd, 2016 by Kiosk Industry
This new ModPOS malware has taken advantage of a flaw in the internal in-store processing of debit and credit transactions still using magnetic stripes as well as using the new EMV Chip and Pin cards; the processing flaw, now known to the retail industry, is that the internal processing systems utilized by many major retailers does not support end-to-end encryption, and does not also properly encrypt data in memory, allowing that data to be captured and sent to distant cyber crooks. According to iSIGHT, “Criminals can then reuse card data, even from EMV cards, to make online (card-not-present) transactions.”
Holiday shopping season malware targeting was last modified: December 4th, 2015 by Kiosk Industry
The iPads will be preloaded with custom apps designed for the elderly by IBM, such as software that provides reminders and alerts about medications, exercise and diet and help accessing community activities, grocery shopping and job matching.
The companies are starting the program in Japan because of its large population of aging citizens. The country’s 33 million senior represent about 25 percent of the population, with that percentage expected to rise to 40 percent in the next 40 years.
iPad Tablet – Apple, IBM to give 5 million iPads to Japanese seniors was last modified: January 3rd, 2016 by Kiosk Industry
The Drexel University in Philadelphia has installed vending machines that contain iPads which can be rented by students through the use of their library cards. The program was launched to boost the students’ literacy through digital learning.