Turnkey Kiosk or Custom Kiosk by Laura Miller

By | September 1, 2017

Custom kiosk or standard kiosk From the Aug/Sep issue of Kiosk Solutions magazine

By Laura Miller with KioWare

Custom Kiosk or Standard Kiosk

If you’re attending this year’s Kiosk Summit you’ll most likely spend some time walking through the exhibition space, attending seminars and reading industry publications such as this one – all while seeking the perfect kiosk solution for your  pending kiosk project.

The solutions available can range from turnkey to bespoke, with a large variation in between, so how do you decide which option is best for your organisation’s upcoming kiosk deployment?

Turnkey solutions

Turnkey options are typically specific to a particular vertical market and are traditionally available for a unique
application or integration. For instance, a turnkey point of sale kiosk may only be available for one specific inventory
tracking and point of sale system. If you don’t use that POS system, you likely can’t integrate that turnkey kiosk to fit your self-service or purposed device needs.

Even if the turnkey solution is exactly what you need, the specificity of the solution typically restricts you to only the vendor and options preselected by the solution provider.

There are, of course, some clear upsides to turnkey kiosk solutions. Top of the list: reduced time to market, the
ability to leverage vendor learnings/best practices, and the benefit of not having to do all of the research and decision
making for each component (decision paralysis). Turnkey solutions answer many unfamiliar questions and synthesize
the plethora of options for you. There are turnkey solutions across a variety of industries including marijuana cash
and inventory payment systems, electric car charging kiosks, ATMs and parking payment kiosks.

When bespoke solutions are best:
• When you need something that integrates an existing, or newly developed, custom application or solution.
• When you want to pick each of the components individually: device, hardware enclosure, kiosk system
software, and peripheral devices. With bespoke, you can select each piece individually without being restricted to
predetermined components.
• When you have ‘part’ of a solution but need the rest. If you’re repurposing existing hardware, for instance.
• When your intended kiosk functions will be extremely simple from a software perspective. For a simple
kiosk deployment, you can combine the components yourself without needing a turnkey solution.
• When quantity is so high that it becomes cost effective to develop a custom solution.

As you begin your project, you’ll want to determine what ‘constants’ are already in place. Do you have an application or database with which you need to integrate? An operating system or computer hardware contract you wish to utilise?

These constants can eliminate turnkey solutions altogether, or showcase exactly how perfectly a specific turnkey solution fits your needs.  Consider the many components typically involved in a kiosk project – many
of which you’ll see represented at Kiosk Summit, and among the many advertisers of Kiosk Solutions magazine.

These include:
1. Application: Website, web app, digital signage etc.
2. Kiosk system software: Security for the application and OS, plus provides device integration out of the box
3. External/peripheral device: for cash or card accepting kiosks, or security sensing features (EMV card reader
support, security mat support, barcode reader support, etc).
4. Enclosure: A tablet stand or kiosk enclosure
5. Device: Table, PC, Digital Display

To view your options, both turnkey and bespoke, visit Kiosk Summit and subscribe to Kiosk Solutions. Kiosk Summit 2017 will take place at The Business Design Centre in London on 28 September 2017. To find out more and to register for free visit www.kiosksummit.co.uk


Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.