Accessibility From The Start – Designed, Configured and Tested This is the first kiosk designed from the ground up for accessibility. TFA is known for its work with Southwest Airlines and their check-in units. This is the first AI-assist for conversational AI voice kiosk we have seen. Not surprised to see Soundhound in the mix. Starting at $2667. … Read More »
What will be considered accessible in 2022? Here is avery nice wrap on accessibility trends going into 2022 answering that question. It is primarily web-oriented but those parallel UI for kisoks, From UXDesign — Sheri Byrne-Haber, CPACC — Blogger, disability advocate, nerd. Bringing the fire on ableism. A11y Architect @ VMware. Wheelchair user w/ a deaf daughter. CS,… Read More »
Kiosk Accessibility News See m-enabling website — The Kiosk Manufacturer Association is an exhibitor and sponsor for the upcoming Summit. In Brief Keynote — Sachin Dev Pavithran, Ph.D. Executive Director U.S. Access Board Sponsors – Google, AT&T, Verizon, Microsoft, Amazon, HP and KMA Health Protocols — GREEN (exceeds CDC) Expected attendees – 250 to 500 high level attendees… Read More »
Voice Kiosk technology for private, secure voice recognition interaction in kiosks and digital signage Tel Aviv, Israel: Kardome today announced it has contracted with LG Uplus to install its Voice Activation Software in the mobile service provider’s store kiosks. Kardome is excited to partner with LG Uplus to provide its customers with secure voice interaction in its kiosk… Read More »
Reference link for YourDolphin Make self-service kiosks accessible to people with visual impairments. Dolphin Computer Access When you welcome people who are blind or partially sighted to use your self-service kiosks, it’s a win for your customers and a win for your brand. Deliver a positive experience for all customers and make your self-service stations accessible with SuperNova Kiosks. More… Read More »
From the new TPGi website Feb 2021 — The Paciello Group is now rebranded as TPG Interactive or TPGi. TPGi is a division of Vispero. We note that TPGi is one of the contributors to WCAG 3.0 and is the top tier in accessibility testing and guidance. With the proliferation of web and mobile ordering, accessibility is more… Read More »
Read full article at Paciello Group March 2020 Healthcare kiosks are, now more than ever, a valuable tool for serving more patients without the need for up close staff interaction. They can be used for checking in patients and gathering symptom information for efficient triage purposes. They can also be used to measure patient blood pressure or heart… Read More »
Self-Service Kiosks for Hotels, Restaurants Article on Hospitality Tech by Vispero Feb 2020 By Laura Boniello Miller, Corporate Business Development Manager for the JAWS Kiosk program at Vispero, parent company of The Paciello Group – 02/26/2020 People with disabilities travel and dine out just like everyone else. Research conducted by the Open Doors Organization in 2015 found that… Read More »
Vispero And Storm Interface Collaborate To Provide Accessible Interactive Kiosk Solution December 4, 2019 CLEARWATER, Fla., Dec. 4, 2019 — Vispero, the world’s leading assistive technology provider for the visually impaired, is excited to share news of a partnership between Vispero and Storm Interface, combining the JAWS® screen reader with Storm’s assistive technology products to create the most accessible kiosk experience for users… Read More »
February 27, 2024 Update Analysis 2/27 by William D. Goren, lawyer. Previously, we have blogged on a case involving Julian Vargas and the inaccessibility of kiosk equipment used by Quest diagnostics. It turns out that he is involved in a similar case involving Laboratory Corporation of America Holdings with another plaintiff, Luke Davis. A district Court in California… Read More »
Current Legal Landscape for Digital Assets Accessibility Risks Presented on December 6, 2022 at 11am ET Presenters: Matt Ater, Lori Sommerfield, and Kim Phan Join Matt Ater of Vispero, along with Lori Sommerfield & Kim Phan, partners at Troutman Pepper, for a discussion concerning the current state of legal risks for accessibility non-compliance and practical tips for making… Read More »
Storm’s New European Sales Manager Prioritizes EAA Although the deadline for complying with the European Accessibility Act (EAA) is June 2025, suppliers and deployers of self-service technology in the EU seem mostly unaware of its existence. This is a situation that Storm’s newly appointed European Sales Manager, Matthijs Verhagen, is determined to remedy. Having previously worked for a… Read More »
JAWS For Kiosk Accessibility Screen Reader JAWS 2024 Summary — What’s New In JAWS 2024 Screen Reading Software The new Split Braille feature in JAWS 2024 gives Braille display users powerful new functionality, including the ability to view content from different locations on the same Braille line using one of several types of views. Resolved an issue where headings containing expanded buttons were not being announced by JAWS when navigating with H or SHIFT+H. When moving into a group of tabs on a web page, resolved an issue where JAWS was too verbose when the first tab gained focus. When alt tabbing from the web browser to another application, resolved an issue where JAWS was saying “Running applications group.” Resolved an issue where JAWS was not reading all of the info for slider controls when using INSERT+UP ARROW. JAWS now provides additional info about menu items when using INSERT+TAB. In Chromium-based browsers, addressed an issue where JAWS table navigation was not working as expected if aria-colindex values in a row were not contiguous. Addressed an issue where JAWS was not consistently reading the status bar in Outlook when pressing INSERT+PAGE DOWN. Resolved an issue where JAWS was not always indicating the replied status of an Outlook message, even with the Indicate Replied option enabled in Quick Settings. When creating a new contact in Outlook and an Autocomplete menu appears, addressed an issue where JAWS was not automatically reading the first item in the list. Resolved an issue in Word where JAWS was double speaking “Undo” when pressing CTRL+Z. If a Braille display is connected and you are viewing a PowerPoint presentation containing a video, resolved an issue where JAWS would continuously repeat the word “Video.” JAWS Application Improvements The Liblouis Braille translator used by JAWS and Fusion has been updated to version 3.27.0. Addressed an issue reported by some users where JAWS would crash the first time Microsoft Edge was launched after a system boot and JAWS was configured to start automatically. Summary – What’s New In ZoomText 2024 Magnifier/Reader Software This page describes the new features and improvements introduced in ZoomText 2024. The Inverted pointer scheme is a new pointer enhancement available in ZoomText and Fusion 2024. In the ZoomText or Fusion Magnifier toolbar tab, click the bottom portion of the Pointer button. The Pointer Size setting has been updated for ZoomText and Fusion 2024. The Single Wedge Bottom and the Single Wedge Top cursors are two new cursor schemes available in ZoomText and Fusion 2024. When you first install ZoomText 2024, your ZoomText 2023 settings are automatically migrated to ZoomText 2024. Addressed an issue where Fusion was not consistently reading the status bar in Outlook when pressing INSERT+PAGE DOWN. Resolved an issue where ZoomText would speak despite being muted when starting the ZoomText Camera feature with CTRL+CAPS LOCK+C. Resolved an issue where the mouse pointer was difficult to see when moving it outside of a Freeze View window. From LinkedIn Freedom Scientific, a Vispero® brand, is pleased to announce the release of the 2024 versions of… Read More »
Self Service Accessibility Review Recent writeup by TPGi — Contact Matt at Vispero for more information. Summary Overview The Kiosk Industry Group reports that 65% of customers prefer using self-service technology over full-service options. Kiosks can make transactions easier and provide customers with detailed information on your product or service. The revised Section 508 guidelines specifically identify kiosks… Read More »
WCAG 3.0 Working Draft Released by W3C Editors Note — With the non-negotiable requirements for web access for customers to order, the “website” has taken on even more importance and is now a critical component of company success. Getting sued for a lack of accessibility is not one of the outcomes you want. Complicate matters with which platform… Read More »
Equitable Access for Customers Matters! Nice blog from TPGi on equitable access barrier-free aka Blind and Low Vision customers and how to give them equal access. Barrier-free and Universal Design come to mind. We are reminded of Dot Pad and braille tactile labels for Amazon Hubs in California (45,000 of them). Here is pdf of blog — TPGi… Read More »
Designing for Dignity: ADA In today’s world of fast-moving digital transformation, self-service kiosks have become a vital touchpoint across industries—airports, retail stores, quick-service restaurants, healthcare facilities, and more. But for millions of users with disabilities or impairments, the shift toward self-service can either unlock greater independence or deepen frustration and exclusion. Ensuring accessibility is no longer just a… Read More »
From The Source — thanks to Ross of Qwick Media for pointing this out! Great post on assistive navigation for the blind using their mobile phones as intelligent cameras basically. This post was written by Doreen Morrissey of Metro’s Office of Extraordinary Innovation and Armando Roman of Metro’s Office of Civil Rights. Navigating through Union Station can prove… Read More »
OMB Releases Guidance on Section 508 Implementation to Improve Digital Experience Despite tens of millions of Americans living with a disability, nearly half of the most popular federal government websites are not fully accessible. In response, the Office of Management and Budget (OMB) has recently published guidance to help strengthen digital accessibility and the management of Section 508… Read More »
Kiosk Accessibility Software & Hardware This past year, global reliance on self-service kiosks has grown by leaps and bounds. There is also greater awareness and understanding – both socially and politically – about our need to provide all kiosk users with an equal and accessible experience. If you’re just starting to explore accessibility for your self-service kiosk project,… Read More »
How To Write an RFP for ADA Accessibility Nice article by TPG (Vispero) and Laura Miller on how to write an RFP for Accessibility. Here is the link. Of Note Screen reading software such as JAWS or other similar alternative is required. Screen reading software will provide the end user with non-visual access support that enables the user to hear the… Read More »
A Web-Centric View of Accessibility With Demographic Data We encourage accessibility. Accessible self service is the ideal for us. If we had one wish, it would be that self-service accessibility for all be treated much like safety. Seat belts and airbags benefit everyone. They are not optional for auto manufacturers. Emissions control is another. I drive a 2006… Read More »
Kiosk and JAWS Overview Learn about Screen Reader kiosk accessibility with JAWS. See us at NRA next month in Chicago — Here is our main NRA page and here is floorplan #8030 at NRA show JAWS Kiosk Software by TPGi: Revolutionizing Accessibility in Self-Service Technology Self-service kiosks have become ubiquitous across industries, offering convenience and efficiency. However, accessibility remains a critical… Read More »
ADA and Accessibility “Advance Regulatory Guidelines” by Kiosk Association In June it is expected that we will see not one, but two documents from U.S. Access Board on ADA and Accessibility. See our December 2023 post – ADA Accessibility Update – U.S. Access Board Timelines. The Kiosk Association mission is to inform and educate on self-service. Membership is… Read More »
ADA Accessibility Update – U.S. Access Board Timelines It pays to underestimate the completion of a government regulatory process and once again that is true. Both upcoming timelines for official guidance from the U.S. Access Board have been pushed back to January and June. We want to thank Steve Taylor with TaylorPOS for pointing it out to us.… Read More »
Labcorp Quest Diagnostics Accessibility Feb Update from Lainey Feingold — There was an important court order (and a big win for accessibility) from the Ninth Circuit Court of Appeals on February 8, 2024 in the case against LabCorp about check-in kiosks at their medical labs. The case was filed by the American Council of the Blind (ACB) because the… Read More »
Tactile & QSR Cool Videos Update Introduction Couple of nice videos this week with first real-time tactile graphics display (no piezo thank you) and also Square integrating with restaurant kiosks.. Dot Pad, The First Real-time Tactile Graphics Display The Dot Pad is a tactile graphics display designed for the visually impaired. It features a patented actuator technology based… Read More »
Excerpt News from cutting edge of accessibility and Freedom Scientific blog Jul2020 by Elizabeth Whitaker — Nice blog article by Freedom Scientific along with a video demonstrating the use of JAWS kiosks software. Here is highlight of the article of JAWS kiosk and its features. Providing accessibility functions to your entire user group be it customers at a kiosk,… Read More »
From the THEPACIELLOGROUP website and Matt Ater — March 2020 Editors Note: It is a fact that more than ever before companies are relying on the website to service customers. But are all customers being served? Liability for accessibility is the #1 concern for corporate websites. Let Vispero help guide you. JAWS Accessibility: Selecting the Correct Input Device… Read More »
ADA Website Accessibility Lawsuits Editor Updates March 2022 — We track legal suits on our Legal News page. From March 2022 — ADA lawsuit filings at all-time high — here is the blog post analysis — Excerpt – laintiffs’ lawyers also filed hundreds of lawsuits on a new theory that hotels violated the ADA by failing to disclose sufficient information about… Read More »
New Sponsor (2 year) TFA Consulting We welcome Tech For All Consulting to the Kiosk Manufacturer Association. Tech for All is also now a member of the KMA Accessibility Committee. Our Story For over fifteen years, our international accessibility and universal design consulting firm has served small companies, Fortune 500 corporations, educational institutions, government agencies, and nonprofit organizations… Read More »
Storm Interface & Future Travel Experience (FTE) By Craig Keefner — See Storm’s entire range of Assistive Technology Products (ATP) and find out more about exciting new product launches scheduled for later this year. These ATP devices are ADA compliant and RNIB Accredited, designed to offer menu navigation by means of audible content description. They allow users with… Read More »
Where are we with ADA? ADA Laws Under New Administration — After years of working on revised ADA guidelines, the new Administration has decided to Withdraw the new regulations. Hard to be 100% that existing Title II regs published last year mandating conformance to WCAG will continue to exist. The odds of positive standards enforcement by the current… Read More »
Social Security Administration Check-In Kiosks Deployed SSA check-in kiosks being deployed and they are brand new — From Montgomery Advertiser — down below we include actual tested parameters and the tool SSA uses along with spreadsheet with results. Another writeup here https://www.ourmidland.com/news/article/social-security-installs-new-kiosks-improve-19801935.php – Social Security installs new kiosks to improve check-in process By Hillary Hatch, Social Security Public… Read More »
As posted on the Kiosk Association website Feb2021 Kiosk ADA Checklist 14 point – Code of Practice General Areas of Discovery and Due Diligence for Kiosk ADA Checklist Review Kiosk ADA Checklist Initial Design Begin your initial design phase with full accessibility accommodated. You can always do a cost/benefit analysis and compare later to a stripped-down unit with its… Read More »