Kiosk Self-Service Machine

Insights On Kiosks and Self-Service

Feb – Mar — Next show for us is HIMSS Healthcare in Las Vegas — kiosks, badge and wristbands, surgical touch less and medical grade touchscreens — How To Participate! — Monthly Newsletter

HIMSS Healthcare Patient Check-In Kiosk

Latest Insights

• Kiosk hardware is the foundation of enterprise self-service. Enclosures, displays, compute engines (used to be PCs…), peripherals and connectivity.
• Asia APAC self-service kiosk news from kioskasia.org
• New self-service kiosk software hub page for me. Tree trunk and now adding the branches so to speak

Posts

• What It Takes to Deploy Self-Service Kiosks at Scale
  What Does a Large Self Service Kiosk Deployment Require? Deploying self-service ...
• Kiosk Design Means Different Things to Different Buyers
  A Primer on Kiosk Design Editor’s Note: This article highlights design ...
• Accessibility and Self-Service Kiosks Video by Storm and imageHOLDERS
  Learn about making kiosks accessible Explanation of accessibility with kiosks by ...
• Networld Acquired by Connect Media
  Connect Media has acquired Networld Media Group. The deal became effective ...
• Executive Briefs & C-Suite Guides
  Independent Analysis for Leaders Deploying Self-Service at Scale Purpose of This ...
• Kiosk Design for Long Lifecycle – v2
  Why Enterprise Self-Service Must Be Built to Survive 5–7 Years ...
• Kiosk Design For Long LifeCycle – Checklist 52 Point
  Self-service kiosks are not disposable devices Nice writeup on planning longterm ...

The Three Pillars of Kiosk Self-Service

Successful self-service kiosk deployments are not defined by hardware alone. They depend on three interconnected pillars—kiosk manufacturers, kiosk software, and kiosk services—working together over the full lifecycle of a deployment.

Organizations that fail to plan across all three pillars often succeed in pilots but struggle at scale. Kiosk Industry exists to document, evaluate, and connect these pillars with real-world insight—not vendor hype.

1. Kiosk Manufacturers – Kiosk manufacturers provide the physical foundation of self-service: enclosures, displays, payment peripherals, edge compute, and environmental hardening. Their design decisions determine uptime, accessibility, serviceability, and lifecycle longevity—often over five to seven years.
   • https://kioskindustry.org/kiosk-design-long-lifecycles/
   • https://kioskindustry.org/kiosk-manufacturers/
   • https://kioskindustry.org/kiosk-hardware/
   • https://kioskindustry.org/ada-compliance-kiosks/
2. Kiosk Software – Kiosk software defines how users interact with the system—and how operators manage it at scale. This includes application software, remote device management, content control, analytics, security, and integration with POS, EHR, CRM, or payment platforms.
   • https://kioskindustry.org/kiosk-software/
   • https://kioskindustry.org/edge-computing-for-kiosks/
   • https://kioskindustry.org/remote-device-management/
   • https://kioskindustry.org/digital-signage-kiosk-software/
3. Kiosk Service – Kiosk services are the most underestimated pillar—and often the most critical. Installation, monitoring, break-fix, software updates, compliance audits, and field support determine whether kiosks deliver ROI or become operational liabilities.
   • https://kioskindustry.org/kiosk-services/
   • https://kioskindustry.org/kiosk-deployment-best-practices/
   • https://kioskindustry.org/service-and-warranty-kiosks/
   • https://kioskindustry.org/field-service-kiosk-support/

Automated Retail Systems Features:

Complete News — All News

Last Updated

• What It Takes to Deploy Self-Service Kiosks at Scale
• Kiosk Design Means Different Things to Different Buyers
• 5 Mobile Patient Engagement Benefits
• KIOSK IoT Kiosk Remote Monitoring Platform
• Kiosk Service – Kiosk Support Done Right
• Free Quote Kiosk Digital Signage
• Service Offerings Kiosk OEMs: Why They Matter & How to Build Them
• PART One — SMB Service Selection Framework for Kiosks
• Tesla Kiosk Centralized in Trials – EV Charging
• Steak ’n Shake’s Automation Playbook: How Kiosks and Digital Ordering Rewired a Legacy QSR Brand

AVIXA Digital Signage Kiosk

• NCR Gives Up on Hardware
• ISE Barcelona – Integrated Systems
• Amazon Signage Stick for Digital Signage
• Giada Showcases Next-Generation Gaming 
• Insight: Acrelec’s Leadership Reset Signals a New Phase for Global QSR
• ANSI’s U.S. Standards Strategy 2026
• Full list of articles

Tradeshows 

• ISE Barcelona – Integrated Systems
• HIMSS 2026 Healthcare Kiosks – March
• National Restaurant Association Chicago – May
• InfoComm – June
• NRF Singapore in June
• IAAPA
• NRF NYC January
• Monthly newsletter signup

Big Thanks To Supporters

Thanks to our renewing and new supporters —

• Nanonation – digital signage software and kiosk software – custom and templates
• Storm Interface – accessibility devices that are the standard in the industry
• NMI — NMI is a leading payment gateway and technology provider in the fintech industry
• Crane CPI — anything to do with payment and also service
• Sitekiosk Kiosk Software and Interactive Digital Signage software
• Kiosk Innovations — custom and standard kiosks of all types

Thanks to solution partners Intel (Kathy) , Pyramid Computer (Zahdan), TPGI (Traci) and NZ Technology (Nima).  Our existence is based solely on participant support.
Next up?

If you have any questions, send an email to us — My email is [email protected]

We support the KMA

The Industry Group – covering around 40 channels of self-service content. Kiosk Industry is just one of many.

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