The Authority on Self-Service Technology, Digital Signage & Accessibility

Last Updated on October 29, 2026 by Craig Allen Keefner

Independent news, technical research, and market intelligence covering self-service kiosks, digital signage, unattended retail, payment systems, POS, and ADA/EAA accessibility standards.  Today’s Thought — Technology works best when it strengthens a service strategy—not when it is asked to replace service. The goal is customer choice: a fast self-service option when people want it, and capable human help when they need it.  Customers come in all flavors (so do employees).  One size does not fit all.

Who’s waiting to see you at IAAPA 2026? Plan your attack now!

A successful trade show exhibit requires a strategic plan. Maximize your ROI at IAAPA 2026 Nov. 16-20, 2026, at the Orange County Convention Center in Orlando. Join The Industry Group’s convention preview on Nov. 12, 2026.  The preview will be emailed to registered IAAPA attendees and supported by an article spotlighting exhibits, giving exhibitors a chance to highlight their offerings for amusement parks, theme parks, attractions, resorts, and family entertainment centers. Exhibitor Spotlights in the preview email and support article will include website links and are available for $49 (50 words), $100 (300 words) and $499 (700 words). Text must be received by Nov. 6. The preview article will post on The Industry Group newsletter (25,000 followers), industry websites (20,000 readers), LinkedIn (50,000 readers), and on PRNewsWire and AP News (1.5 million readers). Participating exhibitors will receive contact information for recipients who click on their spotlight. Previous TIG 2026 convention previews included Money 20/20, Global Gaming Expo, National ATM Association, National Retail Show, National Restaurant Show, NACS, NAMA and HIMSS. For questions, contact Elliot Maras, 216-376-0378, emaras456@gmail.com before Nov. 6, 2026.

October 2026 Highlights

» U.S. Access Board


» TIG R20


» Kiosk Standards


» Authorities


» ANSI EV Standards


» Market Intelligence


» Whitepapers


» Airports

Company Insights


» Zebra


» ARKI Miami


» GRUBBRR


» Gift Cards


» NRF NYC


» Fujitsu


» SoftPOS


» Ingenico

Research Topics

Latest Industry Articles

Recently Updated Research & Articles

Latest Self-Service Market Research

  • Voice Kiosk Comparison 2026 – Toast, Square, Clover  [Oct 2026]

  • Restaurant Self-Service Kiosk Comparison: Square, Toast, Clover

  • Convenience RFID Pilot Decision Sheet: A One-Page Approval Checklist

  • RFID at the Corner Store: A Practical Guide for Convenience Retailers

Recently Updated Industry Articles

Developments in Asia and Europe

About Kiosk Industry

  • Our Authority and Editor – Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments.  Major hands-on project experience includes Verizon Bill Pay, AT&T Bill Payment, TIO bill pay.
  • For a complete list of authorities which contribute, see our page on Authorities.  There are good, better and best authorities. There are not so good ones too… Avoiding mistakes is major aim when I play golf.
  • Contact
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