Kiosk Industry

Self Service Kiosk Machine

Self Service Kiosk May/June — Preview of InfoComm 2024 – See 22Miles, Peerless-AV, LG and Panasonic to name some. Biggest AV show of the year (along with ISE in Barcelona)

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Short Story — We are the source for opinions, insights, news, and market trends for the self-service kiosks, digital signage, Point of Sale and more. Learn from experts and join the community. We are a collective “co-op”.  We distribute RFPs (average of 10 per month) and we also provide comparison RFPs as templates for other deploying companies to check/compare their RFP composition.

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AVIXA Digital Signage Kiosks

Tradeshows 

  • NRA in May
  • InfoComm in June
  • Embedded in October?
  • IAAPA in November

Recent and Renewing Members

  • April/March
  • Ventus – managed network services
  • RedyRef – custom and standard kiosks
  • Mimomonitors – openframe and desktop touchscreens

Who Are We?

This is the information website for KMA. KMA is companies (50+) promoting accurate and objective information. We work with several standards groups (Restaurant Technology Network e.g.), U.S. Access Board, PCI SSC and UL.  Editor is semi-retired with 30+ years of experience in the self-service industry. The best manufacturer resource with over 500 companies. The main members plus the free industry list. We support and advocate for regulatory guidance for ADA,  Accessibility, UL, Bitcoin, Credit Card Fees and PCI Compliance. Average monthly users across all channels over 2,400,000. Sign up for our promotional-free insider monthly newsletter

We inform and educate.  We do not sell anything. The sponsors help fund the operation, aggregating leads, RFPs, networking, SEO, research, regulatory involvement and even content.  The main markets are anything self-service, digital signage, point-of-sale, smart cities, and EV charging as of 2023. To view the entire network visit industrygroup.org which also shows patient check-in, retail automation, menu boards, telehealth, and others. 

Market Size and Statistics

There are many “datamart” and data research firms looking to snag your dollar.  Problem for them is that they do not have a sound understanding of the market. They might count ATMs for example.  If resellers like Diebold sell kiosks from Pyramid to McDonalds are those “estimates” going to double up?One of the more pervasive report groups recently released their October 2023 “Kiosk Market Report”.  There is a lot of doublecounting but marketing people love the biggest numbers. Can’t blame them. Feel free to click and get an even “bigger” picture.

Benefits of self-service machines

Self-service is becoming increasingly popular in a variety of industries, from retail and hospitality to banking and healthcare. These terminals offer a number of benefits for both businesses and customers.

Benefits for businesses:

  • Reduced labor costs: Self-service automation automates many tasks that are currently performed by employees, such as checking in customers, taking orders, and processing payments. This can free up employees to focus on other tasks, such as providing customer service and restocking shelves.
  • Increased sales: Self-service machines help businesses increase sales by making it easier for customers to shop and checkout. For example, self-checkout in retail stores allow customers to checkout quickly and without having to wait in line.
  • Improved customer satisfaction: Self-service terminals can help businesses to improve customer satisfaction by giving customers more control over their shopping experience. For example, self-order in restaurants allow customers to customize their orders and pay at their own pace.

Benefits for customers:

  • Convenience: Self-service terminals are convenient for customers because they allow them to complete tasks on their own time and without having to wait in line. For example, self-service ATMs allow customers to withdraw cash and check their account balances 24/7.
  • Control: Self-service terminals give customers control over their shopping experience. For example, self-service in grocery stores allow customers to scan their own items and pay at their own pace.
  • Accuracy: Self-service terminals can help to reduce errors. For example, self-checkout can accurately scan items and calculate totals.

Overall, self-service terminals offer a number of benefits for both businesses and customers. They can help businesses to reduce costs, increase sales, and improve customer satisfaction. They can also provide customers with convenience, control, and accuracy.

Here are some additional benefits of self-service terminals:

  • Accessibility: Self-service terminals can be made accessible to people with disabilities, such as by providing wheelchair-accessible kiosks and kiosks with Braille or audio instructions.
  • Customization: Self-service terminals can be customized to meet the specific needs of different businesses and industries. For example, self-service kiosks in airports can be used to check in passengers, print boarding passes, and check baggage.
  • Flexibility: Self-service terminals can be used to offer a variety of services. For example, self-service kiosks in libraries can be used to check out books, renew materials, and pay fines.

Self-service terminals are a valuable tool for businesses of all sizes. They can help businesses to improve their efficiency, profitability, and customer satisfaction.

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This site is published by CAKCEK based in Denver. Multiple contributing and represented writers and individuals are “part of the editorial team” including:

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