Point of View 

Once again NY and Times Square used as a showcase, this time for Taco Bell.  Elotouch all-in-one computers mounted on wall and countertops.  We’ll see how long this lasts. GenX and GenZ are the targets. Marriott Fairfields (in NYC) added contactless arrival kiosks recently. A wall of self-checkout vending at Maryland hotels. Nice article in Spring 2021 issue on kiosks in hotel lobbies.  And now ghost kitchens in Walmart. Who saw that coming?  On a related note the check-in RFP for the US government (1600 units) is a case study in check-in and accessibility.


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The Kiosk Industry Group is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

The Kiosk Industry Group acts as the professional news and marketing website for the kiosk association. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service, and companies which assist in doing just that (hardware, software and application).

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Contact Craig Allen Keefner on LinkedIn