Kiosk Self-Service Machine

Insights On Kiosks and Self-Service

Jan-Feb — Next show for us is HIMSS Healthcare in Las Vegas and coming up quick Feb3-6 ISE Barcelona – Top 20 Exhibitor List  — How To Participate! — Monthly Newsletter

HIMSS Healthcare Patient Check-In Kiosk

Latest Insights

• Restaurant Self-Service Technology Update – January 25th Edition
• Key Copy Kiosks in Walmart and 7-Eleven
• Has NCR Given Up on Hardware?
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Posts

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• Executive Briefs & C-Suite Guides
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• Kiosk Design for Long Lifecycle – v2
  Why Enterprise Self-Service Must Be Built to Survive 5–7 Years ...
• Kiosk Design For Long LifeCycle – Checklist 52 Point
  Self-service kiosks are not disposable devices Nice writeup on planning longterm ...
• The New Modality Stack: How Interactive Systems Are Moving Beyond the Touchscreen
  Why Multimodal Interaction Is Replacing Single-Interface Design For more than three ...
• Restaurant Self-Service Technology Update – January 25th Edition
  Recent developments in self‑service technology for major restaurant chains Here’s our ...
• Key Copy Kiosks in Walmart and 7-Eleven
  Walmart, 7-Eleven Expand Self-Service Key Duplication Walmart is significantly expanding its ...

The Three Pillars of Kiosk Self-Service

Successful self-service kiosk deployments are not defined by hardware alone. They depend on three interconnected pillars—kiosk manufacturers, kiosk software, and kiosk services—working together over the full lifecycle of a deployment.

Organizations that fail to plan across all three pillars often succeed in pilots but struggle at scale. Kiosk Industry exists to document, evaluate, and connect these pillars with real-world insight—not vendor hype.

1. Kiosk Manufacturers – Kiosk manufacturers provide the physical foundation of self-service: enclosures, displays, payment peripherals, edge compute, and environmental hardening. Their design decisions determine uptime, accessibility, serviceability, and lifecycle longevity—often over five to seven years.
   • https://kioskindustry.org/kiosk-design-long-lifecycles/
   • https://kioskindustry.org/kiosk-manufacturers/
   • https://kioskindustry.org/kiosk-hardware/
   • https://kioskindustry.org/ada-compliance-kiosks/
2. Kiosk Software – Kiosk software defines how users interact with the system—and how operators manage it at scale. This includes application software, remote device management, content control, analytics, security, and integration with POS, EHR, CRM, or payment platforms.
   • https://kioskindustry.org/kiosk-software/
   • https://kioskindustry.org/edge-computing-for-kiosks/
   • https://kioskindustry.org/remote-device-management/
   • https://kioskindustry.org/digital-signage-kiosk-software/
3. Kiosk Service – Kiosk services are the most underestimated pillar—and often the most critical. Installation, monitoring, break-fix, software updates, compliance audits, and field support determine whether kiosks deliver ROI or become operational liabilities.
   • https://kioskindustry.org/kiosk-services/
   • https://kioskindustry.org/kiosk-deployment-best-practices/
   • https://kioskindustry.org/service-and-warranty-kiosks/
   • https://kioskindustry.org/field-service-kiosk-support/

Automated Retail Systems Features:

Complete News — All News

Last Updated

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• IRS Tax Kiosk Program Shifts in 2025 — What Taxpayers Need to Know
• ISE Barcelona – Integrated Systems Europe Top 20 Exhibitor List
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• Peerless-AV® Introduces LED Video Wall Configurator
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• FTE Future Travel Experience Long Beach
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• Smart City Kiosk News – New Peerless-AV double-sided Outdoor
• Kiosk Update and Management – Coffee Restaurant Case Study 2024

AVIXA Digital Signage Kiosk

• NCR Gives Up on Hardware
• ISE Barcelona – Integrated Systems
• Amazon Signage Stick for Digital Signage
• Giada Showcases Next-Generation Gaming 
• Insight: Acrelec’s Leadership Reset Signals a New Phase for Global QSR
• ANSI’s U.S. Standards Strategy 2026
• Full list of articles

Tradeshows 

• ISE Barcelona – Integrated Systems
• HIMSS 2026 Healthcare Kiosks – March
• National Restaurant Association Chicago – May
• InfoComm – June
• NRF Singapore in June
• IAAPA
• NRF NYC January
• Monthly newsletter signup

Big Thanks To Supporters

Thanks to our renewing and new supporters —

• Nanonation – digital signage software and kiosk software – custom and templates
• Storm Interface – accessibility devices that are the standard in the industry
• NMI — NMI is a leading payment gateway and technology provider in the fintech industry
• Crane CPI — anything to do with payment and also service
• Sitekiosk Kiosk Software and Interactive Digital Signage software
• Kiosk Innovations — custom and standard kiosks of all types

Thanks to solution partners Intel (Kathy) , Pyramid Computer (Zahdan), TPGI (Traci) and NZ Technology (Nima).  Our existence is based solely on participant support.
Next up?

If you have any questions, send an email to us — My email is [email protected]

We support the KMA

The Industry Group – covering around 40 channels of self-service content. Kiosk Industry is just one of many.

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