Kiosk Kiosks – Point of Sale | Digital Menus | Self-Service
December — Next up for us is NRF in NY.
- NRF New York January 15
- Feature Articles – Evan Schuman ComputerWorld TechCrunch
|Popular Pages||Latest Videos|
Last Twenty Posts
- Media Players & Kiosk Computers – Actineon
- Kiosk Videos – Digital Signage Videos
- Mobile Kiosk by Kiosk Embedded Systems
- Windows 10 Kiosk Mode – KioWare 8.33
- Curved Displays — Big Video Walls Are Popular
- Ticket Kiosk at IAAPA This Month
- Child Support Bill Payment Kiosk News
- Wristband Printers at IAAPA
- Shake Shack Kiosks – iPad Kiosks Coming To All
- iPad Kiosk & Tablet Kiosk – Deep Dive
- Payment Solutions Provider – Trends
- The Why and How to Make Kiosks Accessible
- Scooter’s Drive Thru Coffee Kiosk – Another Definition of Kiosk
- Point Of Sale Market Report – POS Survey
- Queue Kiosk – Kiosk Software Update DynaTouch
- Modern Access Control System – Tips for Implementing
- Kiosk UPS J60C UPS
- Drive-Thru Employee Headset Technology
- Drive-Thru Whitepaper – Continuing Evolution
- Menu Boards – Advantages of ClearConnect – Brochure
Recent Sponsors & Renewals
- New Gold Sponsor – ImageHolders
- New Gold Sponsor – Dolphin Computer Access – Accessibility software
- Vispero – provider of JAWS Kiosk screen reader – Recognized by McDonald’s
- Nanoptix – ticket printers and lottery printers are highlighted
- AAG – Digital Signage Consulting Group – Stuart Armstrong
- New Gold Sponsor is Samsung Displays
- New Gold Sponsor Peerless-AV — Big news is coming up on over 3,000 units for Volta & EV charging stations
- XPCC for UPS systems
- AcquireDigital new Gold Sponsor. Contact Troy for wayfinding digital signage
- Need a self-service gift card solution? Contact Self-Service Networks
- Star Micronics -all types of receipt, POS and kiosk printers
- Pitney Bowes – service and installation needs
- WelcomeWare — eliminate the front desk challenge with live customer assistance!
- IDmission – Instant ID via a selfie. Low-cost cloud solution. 120 million enrollees
- Curved Displays — Big Video Walls Are Popular
- Small Format PCs, iPads and Tablets Come in Handy
- Cosmopolitan Hotel Lobby Case Study – Digital Signage
- Digital Menu Board Technical Considerations – Indoor & Outdoor
- Interactive Self-Order ROI – BurgerFi Case Study
- Standards & Regulatory Update
- Enhancing C-Store customer experience with digital signage
Who Are We?
- Association of companies (50+) promoting accurate and objective information
- Editor is CraigK who is basically retired with 30 years of experience in self-service industry
- The best kiosk manufacturer resource with over 500 companies. The main members plus the free industry list.
- We support and advocate for regulatory guidance for ADA, Accessibility, UL, and PCI Compliance (we are PCI SSC Participating Member).
- Average monthly users across all channels over 300,000
- Sign up for our promotional-free insider monthly newsletter
Still Have Questions?
If any questions regarding anything send an email to [email protected] — Thanks!
When putting together the article on Tablet Kiosks and iPad kiosks, we came pretty close to producing it as a Trilogy 3-part series. It can be challenging to represent three distinct perspectives from three experts, all in slightly different segments. Anyway, we decided to do just one, which means we didn’t use the image below as the marquee hero feature image. Blast from the past and our high school days.
Excerpt from Kiosk ROI aka Self-Order ROI
Finding, sustaining and ultimately proving kiosk ROI can be tricky. Karl Goodhew, the chief technology officer at QSR BurgerFi, has come up with a very repeatable method of bringing home the kiosk ROI.
BurgerFi, with 124 U.S. locations spread across 20 states, uses kiosks for faster ordering. The science comes from location, store selection and timing.
The first step, Goodhew argued, is to have a very explicit performance goal in mind before any kiosks are installed.
“We went in with a defined goal with the kiosks. Changing the technology too many times is bad. Micromanaging the experience kills your ROI,” Goodhew said. “You have to let it play out. It costs money every time you change. Give it three months, at least. Then you have a decision: Kill it, keep it or grow it.”
Even though Goodhew targets three months for a kiosk trial, he said that he “wouldn’t change the vendor for at least a year, unless it’s really identifiable that it’s a vendor problem. Some (other merchants) test kiosks side by side, using multiple vendors. That is simply not a good use of everyone’s time. The issue is that you have to spend twice the amount of time, doing twice the integration. Your loyalty, your payments, your menu–all of that has to be integrated twice.”
A better approach is to add time and talent to the evaluation process, selecting your top vendor and then only using one vendor’s kiosks. “Do more of your work upfront. Don’t do a bakeoff,” he said.
KARL GOODHEW: BurgerFi International has 120 stores internationally. It’s a family-run company. We recently took it public last year. And we have grown and since acquired Anthony’s Coal Fired Pizza.
We go as far west as Alaska and as far east as Saudi Arabia.
The recipe of success at BurgerFi is really about the great food, the customer service that we provide. It’s great hospitality.
We decided to really focus on Simphony as our number one and only POS so that we could streamline our operations, roll out new features quickly. It’s not a lockdown system. There are APIs available. So that means we can partner with the biggest vendors on the planet to provide customized solutions for both online and in-store experiences.
The Simphony solution is really seamless for our employees. So as the orders are rung in, the tickets are printed out, that is a flow that naturally occurs. As they’re building the burgers and the orders, it follows the order from the POS through the make line to the bag and out the door or to the restaurant floor. BurgerFi International is all about innovation. We try to test and learn from new vendors all the time.
The backbone of our integration with online is with Simphony. So as we update the menu and update prices in Simphony, they roll up through our online services provider, which then roll out to our mobile app, our website, our delivery service providers. And it’s one place where we can manage our entire menu for the entire enterprise, which includes both corporate and franchise.
At BurgerFi International we’re looking at two major points. The first is how do we drive top-line revenue growth.
So it’s really good that Simphony is payment agnostic and I can integrate with any payment provider that we choose to use.
Simphony, compared to other providers, is a low-cost solution, compared to building out a POS that you then have to have many integrations on the back end or manage Enterprise Solutions. So from a holistic perspective, Simphony has great expense-saving capabilities. And I believe that Oracle provides the best solution for our needs. That includes hardware, software, and the partnership’s support through both APIs and the integrations that are built out of the box.
We believe that the Oracle relationship is a valued relationship. We get immense value out of it because we have access to the resources of Oracle, with the size, breadth, and experience the Oracle has. And we leverage their knowledge and abilities to execute on a daily basis.
Kiosk Industry Social Channels
We have multiple social channels (albeit not very social being placed down here right?). We also have a fairly active Facebook channel (two of them in fact) but we restrict our FB logins to 2 days a week.
- Vimeo has videos
- LinkedIn has company info
- YouTube has videos with advertisements
- Pinterest has image galleries we collect in verticals
- Flipboard is our quick “don’t forget” blogger for all subjects
- Our RSS feed is here in case you want to use it
- Archive Posts here on KI
- The History log has quite a few entries going way back
- Interested in Usenet data from 90s?
- Gokiosk operated from 2006 to 2011
- Gokis goes back to 1997
- Useful utility for old data is the Wayback Machine (make a donation) – especially useful during political season so you can see what the website said for primary, and what it now says for general election. Back when Northwest Airlines had a pilot strike we were instructed to use a new About image where the pilot was pushed to the background and shortened. Pretty funny stuff Marketing people come up with.
- Find It — “orphans” on websites are posts that have no indexable links to them. For sake of Google we have a list of them.